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Job Description Guest Services Representative Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Growth company focused on expansion through strategic acquisition and development, • Hotel discounts at locations worldwide. JOB DESCRIPTION The Guest Services Representative (GSR) at Hyatt House Evanston is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodations and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Interaction: Greet and assist guests during check-in to ensure satisfaction with assigned rooms., • Check-Out Process: Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly., • Cash Handling: Manage cash transactions and maintain accurate records., • Reservations & Inquiries: Answer guest inquiries, take reservations, and promote hotel services to increase occupancy., • Customer Service: Address guest concerns promptly and courteously, both in person and over the phone., • Telephone Systems: Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed., • Shift Operations: Complete shift checklists to ensure thoroughness and accuracy in the daily tasks., • Mail & Messages: Process incoming mail, messages, and faxes promptly and efficiently., • Communication: Maintain communication through the front desk log and inform incoming shifts of any issues that need attention., • Market Services: Serve as a cashier and attend to market needs when required., • Professional Appearance: Maintain a high standard of personal appearance and proper uniform within the department., • Guest and Team Member Interaction: Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs., • Safety & Security: Be proficient in Safety and Security Policies and train all team members in these procedures., • Incident Reports: Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed., • Compliance: Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations., • Physical Requirements: Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday., • Other Duties: Perform any other duties as assigned or requested by management. QUALIFICATIONS • Education: High School Diploma, GED, or equivalent relevant work experience., • Experience: Previous customer service or hotel experience required; Hyatt experience is helpful., • Skills: Friendly demeanor, excellent communication, and customer service skills. Strong organizational and prioritization abilities., • Technical Skills: Prior computer experience using Windows-based software preferred., • Physical Abilities: Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.

Job Description Hotel Name: The Millennium Hotel Knickerbocker Chicago Location: Onsite – Chicago, IL Salary Range: 25.50 - 26.50 Join the Team at The Knickerbocker Chicago At The Knickerbocker Chicago, hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression. About The Knickerbocker Chicago Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life. Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences, • Entrepreneurial – Taking ownership and acting with agility, • Innovation & Progressive – Continuously improving how we operate and serve, • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: Night Auditor As our Night Auditor, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results." Your Impact - Your work ensures accurate records, protects hotel revenue and supports daily success. Your attention to detail and service help create a positive experience for our guests and team. You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing - • Audit and balance daily revenue, post charges, and process settlements, • Reconcile and balance accounts, run reports, and corrects discrepancies, • Prepare daily reports including Guest Ledger Summary and Daily Restaurant Summary, • Ensure files are accurate and systems are reset for the next day, • Assist with closing procedures and coordinate with front desk and F&B outlets, • Provide excellent service to guests and staff overnight Operations & Execution • Ensure smooth, efficient operations aligned with brand standards, • Identify opportunities for innovation and continuous improvement, • Deliver consistent, high-quality results in a fast-paced environment Guest Experience • Deliver exceptional service rooted in passion for hospitality, • Anticipate needs and respond with a solutions-first mindset, • Create memorable, personalized experiences for every guest Team Collaboration • Work collaboratively across teams to achieve shared goals, • Communicate effectively and contribute to a positive work environment, • Support a culture of respect, energy, and accountability Compliance & Standards • Follow all company policies, safety standards, and procedures, • Maintain accuracy in processes, reporting, and documentation, • Uphold a culture of accountability and operational excellence Requirements • Passion for hospitality and delivering exceptional service, • Strong communication and interpersonal skills, • Ability to work in a fast-paced, dynamic environment, • Solutions-oriented mindset with attention to detail, • Flexibility to work varied schedules, including evenings, weekends, and holidays, • Knowledge of accounting and hotel operations, • Comfortable using computer and 10-Key by touch, • Strong math, problem-solving, and attention to detail Schedule - Overnight shifts, including weekends and holidays as needed Front Desk / Guest Services: • Experience in customer service or hospitality preferred, • Familiarity with PMS systems (e.g., Opera) is a plus Education (Optional / Adjustable) • High school diploma or equivalent required Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Benefits may include: • Hotel Room Discounts across our global portfolio, • Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences. Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.

Job Description Position Overview: Assists guests with luggage during arrival and departure; makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Qualifications and Physical/Mental Requirements: Must be able to stand for the entire shift, which will be at least 8 hours for full time associates Must be able to lift up to 100 lbs Must be able to push/pull bell carts with weights up to 200lbs for substantial distances from the elevator to the end of the hallway for guest rooms. Reading, writing, and oral proficiency in the English language. Willing to work a flexible schedule and holidays Specific Position Requirements: Bellperson are an essential position to the success of a hotel. The bellperson assists with the arrival and departure of guest, in assisting the guests one is responsible for delivery or picking up personal items in a timely manner and transporting to the front drive or storage area. Strong attention to detail is needed to ensure that all of a guest’s items are handled with proper care and efficiency. A bellperson must also be able to assist all guests with a high level of professional and genuine hospitality. Some of the ways that a guest may need assistance include directions, hours of operation for hotel outlets, hotel events & locations. A strong ability to resolve problems or think on your feet is needed when dealing with high expectations and general guest needs. Able to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area. Work harmoniously and professionally with co-workers and management. Able to perform requests either internal or for hotel guests that require the associate to leave the hotel property. Maintain a high level of cleanliness for front of the house areas and maintain order/structure in the luggage storage area. Willing to work a flexible schedule and holidays. Position Responsibilities: The ability to respond properly to any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. Comply with TIHTC work rules and standards per the associate handbook and as directed by management. The ability to assist the door attendants and valet staff with duties and responsibilities when needed. The ability to assist the concierge desk whether it is to make deliveries, outside runs, or assist guest requests. License/Certificate: N/A BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are seeking Bell Persons/Valet Persons. We are committed to providing you with: • Great compensation package, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members What will you be doing? • Show guests to room assisting them with their luggage., • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions., • Check luggage for hotel guests both for day and overnight., • Maintain the designated station in the lobby, standing alert to be easily summoned, • Open doors and greet guests in a friendly and courteous manner., • Maintain the cleanliness of the bell stand, lobby and baggage area. Keep lobby door and windows clean when not busy with guests., • Post the daily events board and entertainment board in the lobby., • Maintain an open communication line through all shifts., • Deliver messages and valet to guest rooms., • Perform pickups and drop-offs for the guests in a timely and friendly manner and inspect vehicles., • May perform the duties of a valet as required., • Assist front desk with key inventory., • Comply with attendance rules and be available to work on a regular, • Perform any other job related duties as assigned. Position requires at least 6 months of previous guest/customer face-to face experience. . Position requires a valid driver’s license without violations. . Must be able to drive a manual transmission vehicle. . Must be able to lift and transport up to 50 lbs. . Must be able to push a bell cart weighing up to 100 pounds. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionDescription: TITLE: Night Auditor DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Ensure all necessary reports and forms are completed daily., • Reconcile and complete all daily front desk agents’ work., • Run find trial balance to post rooms and close day., • Run accounts receivable reports., • Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $20.00 - $22.00 per hour Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: · Paid time off, including: o Paid holidays o Paid sick leave and/or paid leave o Vacation time · Medical, dental, and vision insurance · Life and disability insurance · Employee Assistance Program (EAP) · Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: · Evenings, weekends, and holidays · Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Description Position: Guest Service Ambassador Department: Rooms (Front Desk) Supervisor: Guest Service Manager, AGM Job Titles Supervised: None Date: April 5, 2018 FLSA: Hourly (Non-Exempt) Benefits: Eligible if Full Time Overview: The Guest Service Ambassador creates a welcoming first impression by providing excellent customer service with a smile! They help guest to feel at home by using the guest name whenever possible, assisting with luggage, serving as a resource to local restaurants, businesses and attractions, and ensuring guest needs are met throughout their stay. They monitor the property to ensure activities at the hotel comply with Olympia’s safety policies and procedures. Additional Information: In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment. A background check will be conducted as a condition of employment. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis. Essential Functions of the Job: • Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team), • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs, • Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating), • Ability to understand and follow instructions as directed by supervisor/manager, • Working Safely is a condition of employment. All employees must follow the safety policies, • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating eligible employees. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources) Expectations of all Employees: • Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values, • Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs, • Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc., • Comply with guest privacy standards, • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination), • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager, • Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance, • Complete work in a timely manner and meet productivity standards/expectations, • Keep work area clean, neat, and well organized, • Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties), • Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift), • Perform additional duties as assigned Job Duties and Responsibilities: • Serve as property concierge: Assist guest and patrons with information and directions to local venues, restaurant’s etc. (Knowledgeable of restaurants and local attractions) and provide guests with suggestions and directions; book reservations at local restaurants; assist guest with additional needs and requests, • Assist guest with making alternate transportation reservations (i.e. calling/hailing a cab/taxi), • Serve as guest ambassador by spending a majority of their shift interacting with guests, • Answer telephone calls, demonstrating excellent customer service and phone etiquette, take messages, answer questions, and assist in guest requests during busy periods or when Night Auditor is away from desk, • Know hotel layout, i.e. fire exits, storage, electrical room, etc., • Make rounds by walking the property frequently, observe and appropriately handle all safety/security related matters; complete Incident Report noting specific details, witnesses – names/phone numbers, etc.. Check windows, doors, and be aware of unauthorized individuals in the area, • Contact Police / Fire Department when appropriate, • Identify, communicate and follow-up on maintenance issues, • Maintain radio contact with Front Desk (professional language and tone), • Escort employees to their vehicles after hours, ensure vehicles are locked, • Sweep and keep car port area neat and clean, wipe finger prints off entrance doors and windows, empty trash as needed Skills Required: Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure Experience / Education: Experience in guest service and/or working with the public is required. CPR, First Aid training is helpful. High school diploma and/or equivalent work experience Performance Measurement: 90 Day performance review, ongoing feedback from supervisor, attendance, productivity, feedback from others, etc. Physical Demands: This is a physically demanding job that requires extended periods of walking, standing, and lifting up to 50 pounds. Reasonable accommodations may be made to eligible employees to perform the essential functions. (See Physical Requirements section for detailed information) Employee Acknowledgement: I have received a copy of this job description, have read and understand the expectations and responsibilities. I understand that if I need a reasonable accommodation to perform these job duties, I am to speak with my manager, GM, or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned. Manager Date Employee Signature Date Physical Requirements of this position The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to eligible employees to perform the essential functions. Physical Demands: Approximate requirements of time tasks are performed in carrying out job duties. (To update boxes – place curser to the left of the box, double click, under “Default Value” click on not checked or unchecked to select the box.) Sitting (Number of hours a worker must be sitting) Tasks (not an exclusive list) Not an essential function 1-3 hours/day 3-7 hours/day 7 or more hours/day Standing (Number of hours standing) Tasks (not an exclusive list) Not an essential function Majority of duties are performed while standing or walking 1-3 hours/day 3-7 hours/day 7 or more hours/day Walking (Number of hours walking) Tasks (not an exclusive list) Not an essential function Majority of duties are performed while standing or walking 1-3 hours/day 3-7 hours/day 7 or more hours/day Bending Tasks (not an exclusive list) Not an essential function Bending, i.e. picking up items off floor or assisting with luggage. Infrequent Bending: 1-120 bends/day (15 bends/hour) Moderate Bending: 121-480 bends/day (1 bend/minute) Frequent Bending: 481 or greater bends/day (>1 bend/minute) Squatting Tasks (not an exclusive list) Not an essential function Some squatting when lifting luggage Infrequent Squatting: 1-120 squats/day (15 squats/hour) Moderate Squatting: 121-480 squats/day (1 squats/minute) Frequent Squatting: 481 or greater squats/day (>1squat/minute) Kneeling Tasks (not an exclusive list) Not an essential function Infrequent Kneeling Moderate Kneeling Frequent Kneeling Twisting Tasks (not an exclusive list) Not an essential function Twisting – assisting with handling luggage Infrequent: 1-120 twists/day Moderate: 121-480 twists/day Frequent: 481 or greater twists/day (>1 twist/minute) Lifting Floor to Waist Tasks (not an exclusive list) Not an essential function Infrequent: up to 50 lbs Moderate: up to 50 lbs Frequent: up to 50 lbs Lifting to Waist to Shoulder Tasks (not an exclusive list) Not an essential function Infrequent: up to 25 lbs Moderate: up to 25 lbs Frequent: up to 25 lbs Lifting Overhead Tasks (not an exclusive list) Not an essential function Infrequent: up to 25 lbs Moderate: up to 25 lbs Frequent: up to 25 lbs Pushing / Pulling Tasks (not an exclusive list) Not an essential function Push / pulling while assisting with luggage 1-3 hours/day 3-7 hours/day 7 or more hours/day Wrist / Hand / Fingers Repetitive Movements Tasks (not an exclusive list) Not an essential function Infrequent Moderate Frequent Cardiovascular - Endurance (Maximum Work-load Required Each Day) Tasks (not an exclusive list) Not an essential function On feet and in motion for majority of shift

Job Description Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members • Discounts at Marriott Brand properties worldwide Here is what you will be doing each day: As our Night Auditor, you will cater to the needs of the guests while working with our front desk team to ensure the balance of revenue and settlement accounts nightly, maintain files and reset the system for next day operations. The position requires inputting data into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and etc. Does this sound like you? You have a keen eye for detail and respect the importance of auditing and maintaining data for the hotel. The pride you have in your organizational and time management skills will be a great benefit in this role. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job Description Position Overview: Assists guests with luggage during arrival and departure; makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Qualifications and Physical/Mental Requirements: Must be able to stand for the entire shift, which will be at least 8 hours for full time associates Must be able to lift up to 100 lbs Must be able to push/pull bell carts with weights up to 200lbs for substantial distances from the elevator to the end of the hallway for guest rooms. Reading, writing, and oral proficiency in the English language. Willing to work a flexible schedule and holidays Specific Position Requirements: Bellperson are an essential position to the success of a hotel. The bellperson assists with the arrival and departure of guest, in assisting the guests one is responsible for delivery or picking up personal items in a timely manner and transporting to the front drive or storage area. Strong attention to detail is needed to ensure that all of a guest’s items are handled with proper care and efficiency. A bellperson must also be able to assist all guests with a high level of professional and genuine hospitality. Some of the ways that a guest may need assistance include directions, hours of operation for hotel outlets, hotel events & locations. A strong ability to resolve problems or think on your feet is needed when dealing with high expectations and general guest needs. Able to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area. Work harmoniously and professionally with co-workers and management. Able to perform requests either internal or for hotel guests that require the associate to leave the hotel property. Maintain a high level of cleanliness for front of the house areas and maintain order/structure in the luggage storage area. Willing to work a flexible schedule and holidays. Position Responsibilities: The ability to respond properly to any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff. Comply with TIHTC work rules and standards per the associate handbook and as directed by management. The ability to assist the door attendants and valet staff with duties and responsibilities when needed. The ability to assist the concierge desk whether it is to make deliveries, outside runs, or assist guest requests. License/Certificate: N/A BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Starting pay $18.00 per hour Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally., • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities • Greet guests upon arrival and ensure a smooth check-in process., • Provide information about the hotel's amenities, services, and local attractions., • Respond promptly to guest inquiries via phone, email, or in person., • Handle reservations, cancellations, and modifications accurately and efficiently., • Process payments and maintain accurate records of guest transactions., • Address guest concerns and resolve issues promptly to ensure satisfaction., • Coordinate with other departments to fulfill guest requests and preferences., • Maintain a clean and organized front desk area., • Assist with luggage handling and transportation arrangements as needed., • Uphold company policies and procedures to ensure the safety and security of guests and their belongings., • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy., • Provide exceptional customer service to enhance the overall guest experience., • Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Description We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Hyatt Place Chicago South/University Medical Center, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Starting pay $18 per hour. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way., • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve., • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance., • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!, • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally., • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities • Greet guests upon arrival and ensure a smooth check-in process., • Provide information about the hotel's amenities, services, and local attractions., • Respond promptly to guest inquiries via phone, email, or in person., • Handle reservations, cancellations, and modifications accurately and efficiently., • Process payments and maintain accurate records of guest transactions., • Address guest concerns and resolve issues promptly to ensure satisfaction., • Coordinate with other departments to fulfill guest requests and preferences., • Maintain a clean and organized front desk area., • Assist with luggage handling and transportation arrangements as needed., • Uphold company policies and procedures to ensure the safety and security of guests and their belongings., • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy., • Provide exceptional customer service to enhance the overall guest experience., • Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job DescriptionThe Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Rate: $21.50/hr Responsibilities • Provide the highest and most efficient level of hospitality and customer service expected by our guests., • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment., • Maintains room inventory of vacancies, reservations, and assignments., • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue., • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area., • Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints., • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Provides assistance to other team members to contribute to the best overall performance of the department and the hotel., • Perform according to the company handbook in regard to policies, procedures, and regulations., • Ensure total awareness of in-house VIPs., • Maintain a safe and clean work environment., • Performs other duties as assigned by leadership. Fundamentals • Ability to maintain a friendly, cheerful, and courteous demeanor at all times., • Education: High school diploma or general education degree (GED)., • Experience: 1 year within a customer-facing role., • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel., • Flexibility to work any shift, including evenings, weekends, and holidays., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required. A second language is desirable., • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment., • Ability to positively communicate and interact with all hotel departments., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation., • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois. The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR ICk3xdIHzh

Job DescriptionDescription: JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering and Reconcile and post daily revenue activity. ESSENTIAL FUNCTIONS · Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and provide recognition and benefits to all present members. · Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. · Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. · Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. · Ensure all necessary reports and forms are completed daily. · Reconcile and complete all daily front desk agents’ work. · Run find trial balance to post rooms and close day. · Run accounts receivable reports. · Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. · Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. · Must be able to read and write to facilitate the communication process. · Requires good communication skills, both verbal and written. · Extensive knowledge of the hotel, its services and facilities. · Must have excellent customer relations skills and leadership capability. · Must be detail oriented with outstanding organizational and communication skills. · Must have excellent leadership capability and customer relations skills. PHYSICAL DEMANDS · Must be able to stand and exert well-paced ability for up to 4 hours in length. · Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. · Must be able to exert well-paced ability in limited space. · Must be able to lift up to 15 lbs. occasionally. · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. · Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. · Ability to spend extended lengths of time viewing a computer screen. · Vision occurs continuously with the most common visual functions being those of near vision and depth perception. · Requires manual dexterity to use and operate all necessary equipment. · Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Requirements:

Job Description About the Role: Are you a night owl with a knack for numbers and a passion for customer service? We are seeking a reliable and detail-oriented Night Auditor to join our team. If you thrive in a quiet, overnight setting and have a keen eye for accuracy, this role is perfect for you! • full time, overnight position Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! TEAM Benefits: • 401k, • Health/Dental/Vision/Life/Voluntary Insurance, • Management Development Program, • TEAM and Travel Discounts, • Vacation/Well/Holiday Pay, • Career Advancement Opportunity, • Referral Bonus Program Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World! Responsibilities: In this role you will audit, balance, post, and report on the front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management. Requirements: • Prior 1-2+ years' night auditing in a brand or luxury hotel environment is ideal, • High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus, • Be a member of our ROCKSTAR night TEAM, • Must be 18+ years of age, • Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack), • Strong communication and listening skills and excellent speaking, reading, and writing ability, • Fluency in English: additional languages preferred. Spanish language skills are highly desired, • Handle cash, coins, and currency at night, • Outstanding verbal and written communication skills, • Detail-oriented and strong organizational skills $25.00 per hour In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire. Overnights

Job Description Night Auditor Reports to: Front Office Supervisor Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Full benefits package, including 401K with matching and paid time off from Day 1, • Growth company focused on expansion through strategic acquisition and development, • Hotel discounts at locations worldwide. JOB DESCRIPTION Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Services: Check in and check out guests with a focus on accuracy and customer service., • Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate., • Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor., • Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms., • Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly., • System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management., • Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information., • Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management., • Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment., • Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties., • Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs., • Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays., • Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed. QUALIFICATIONS • Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred., • Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees., • Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication., • Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes., • Flexibility: Must be flexible with scheduling to accommodate business needs.

Job DescriptionDescription: TITLE: Housekeeping Supervisor DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager JOB SUMMARY Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. ESSENTIAL FUNCTIONS • Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards., • Communicate with Front Desk and Engineering on EMPOWER. Enter events, monitoring, and closing out on all pending issues on EMPOWER to ensure total guest satisfaction., • Conducting Housekeeping Meeting, • Assigning Rooms, • Viewing and Monitoring EMPOWER, • This role requires the ability to communicate effectively in both English and Spanish with guests and team members Note: Additional tasks may be added during employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards., • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. Requirements: PHYSICAL DEMANDS • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Must be able to lift up to 75 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the anticipated pay range for this position is: $22 – $23 per [hour/year] The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions. Eligible team members may have access to a comprehensive benefits package, which may include: · Medical, dental, and vision insurance · Paid time off (vacation, sick time, holidays) · Six paid company holidays and one floating holiday · 401(k) with company match (up to 4%) · Life and disability insurance · Employee assistance programs · Employee discounts (hotel and travel discounts) Eligibility for benefits may vary based on position, employment status, and tenure. Additional Compensation This role [may/may not] be eligible for additional compensation, including: · Bonus or incentive programs · Commissions (if applicable) Details will be provided during the interview process. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description Task Force Hotel Manager (Marriott Experience Required) Join the Marriott Team! Living Accommodation: For 6-8 weeks Job Description Coordinates the hotel's activities and related personnel as directed and supports the AGM / Front Office Manager. Atira Hotels is seeking an experienced Task Force Hotel Manager for an immediate opening. This is an exciting opportunity for a hands-on hospitality leader who is passionate about operational excellence and enjoys traveling to support multiple Marriott hotels. The ideal candidate will have a strong background in Marriott hotel operations and be able to step into leadership roles quickly, stabilize hotel operations, mentor teams, and deliver exceptional guest experiences. This position requires flexibility, strong leadership skills, and the ability to adapt to different hotel environments while maintaining Marriott brand standards. Position Summary The Task Force Hotel Manager will provide operational leadership and support to Marriott hotels across our portfolio. This role is responsible for ensuring smooth day-to-day operations, improving guest satisfaction, developing hotel teams, supporting General Managers, and maintaining brand compliance during leadership transitions, staffing shortages, new hotel openings, or special projects. Qualifications Candidates must have previous Marriott hotel management experience, preferably as a General Manager, Assistant General Manager, Operations Manager, or Department Head. A strong understanding of Marriott brand standards and hotel systems is required. The successful candidate will possess excellent leadership, communication, organizational, and problem-solving skills and have the ability to motivate teams while achieving financial and operational goals. Travel is required. Why Join Atira Hotels? Atira Hotels is a growing hospitality management company that offers competitive compensation, travel reimbursement, paid time off, holiday pay, Marriott hotel discounts, comprehensive health benefits, paid training, professional development opportunities, and exceptional career growth. You’ll work alongside an experienced leadership team committed to your success while making a meaningful impact across multiple properties. Benefits Medical, dental, vision, life insurance, long-term disability, health savings account, accident and critical illness supplemental insurance, employee assistance program, Marriott hotel discounts, paid holidays, paid time off, paid training, and professional development assistance. Why You’ll Love Working With Us Atira Hotels believes in empowering leaders, encouraging innovation, and recognizing outstanding performance. We provide a collaborative environment where your expertise is valued, your career can grow, and your contributions directly impact the success of our hotels and associates. If you are an experienced Marriott hotel leader looking for your next challenge, apply today! We are actively interviewing and looking to fill this position immediately. Atira Hotels is an Equal Opportunity Employer committed to creating a diverse, inclusive, and respectful workplace. Job Requirements: This position is responsible for covering the front desk shifts in the event of a call-off. Working Conditions: Will be required to work nights, weekends, and holidays. Will be required to work in a fast-paced environment. Will be required to be on call when away from work.

Job DescriptionCompany Description At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features. Add engaging service and the result is an unforgettable guest experience. Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality. Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space. Job Description First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us. What is in it for you: • Employee benefit card offering discounted rates at Accor worldwide, • Opportunity to develop your talent and grow within your property and across the world!, • Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: • Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed., • Take initiative to add a personalized experience, • Consistently offer professional, friendly and engaging service, • Assist guests regarding hotel facilities in an informative and helpful way, • Follow department policies, procedures and service standards, • Follow all safety policies, • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling, • Other duties as assigned Compensation: $25.41 per hour Qualifications Your experience and skills include: • Service focused personality is essential; previous Front Desk experience is preferred, • Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays., • Computer literacy a must with Opera experience an asset, • Professional appearance and demeanor, • A passion for Guest Service and a skill for anticipating guest needs, • Ability to work in a team environment, • Strong communication and interpersonal skills required, • Ability to work under pressure and manage conflicting priorities, • Fluency in English; additional languages are a plus Additional Information Visa Requirements: Successful candidates must be legally eligible to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS All your information will be kept confidential according to EEO guidelines.

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range$24.50—$24.50 USD

Job Description Overview We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional guest service abilities, and a comprehensive understanding of hotel management. This role is vital in ensuring a seamless guest experience, maintaining high standards of hospitality, and managing front desk operations effectively. The Front Office Manager will serve as the face of our hotel, fostering guest relations and coordinating with various departments to deliver outstanding service. Responsibilities • Supervise front desk staff to ensure efficient check-in and check-out processes, • Oversee guest services, addressing guest inquiries, complaints, and special requests with professionalism and courtesy, • Manage multi-line phone systems and ensure excellent phone etiquette at all times, • Coordinate reservations, room assignments, and billing procedures accurately, • Train and develop front desk team members in hospitality management, customer service, and hotel policies, • Monitor daily operations to uphold quality standards and enhance guest satisfaction, • Assist with night audit procedures and financial reconciliations as needed, • Maintain effective communication with housekeeping, maintenance, and other departments to ensure smooth operations, • Implement guest relation strategies to promote repeat business and positive reviews, • Ensure compliance with safety protocols and hotel policies Experience • Proven experience in hotel management or front desk supervisory roles within the hospitality industry, • Strong background in customer service, guest relations, and hospitality management principles, • Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively, • Experience with hotel management software and multi-line phone systems is preferred, • Previous resort or hotel experience, especially in a leadership capacity such as night audit or guest services management, is advantageous, • Demonstrated ability to lead a team, handle high-pressure situations, and deliver exceptional guest experiences This position offers an exciting opportunity for a dedicated hospitality professional to lead our front office team while delivering memorable experiences for our guests.

Job Description Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. The wage for this position is $24.89. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Front Office Supervisor Reports to:Director of Operations/Operations Manager Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS • Competitive compensation package, • Full benefits package, including 401K with matching and paid time off from Day 1, • Growth company focused on expansion through strategic acquisition and development, • Hotel discounts at locations worldwide. JOB DESCRIPTION The Front Office Supervisor (FOS) at Hyatt House Evanston is responsible for ensuring exceptional service is provided to all guests. The FOS will oversee the operations of the front desk department, train and supervise the team to maintain superior customer service standards, and ensure the hotel runs smoothly to achieve the highest level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • Guest Services: Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS)., • Cash Handling: Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records., • Training: Spent 90% of shifts stationed at the front desk to actively mentor team members, deliver ongoing performance feedback, and ensure the consistent delivery of exceptional customer service.., • Team Leadership: Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations., • Inventory Management: Assist the Operations Manager with ordering supplies and managing market items for inventory., • Sales & Reservations: Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue., • Customer Relations: Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone., • Telephone Operations: Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service., • Front Desk Operations:Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations., • Checklists & Documentation: Complete shift checklists diligently to ensure all shift responsibilities are accurately handled. Maintain the front desk logbook to facilitate communication and report any issues to incoming shifts and supervisors., • Guest Mail & Messages: Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly., • Management Responsibility: Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager., • Safety & Security: Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff., • Incident Reports: Write guest incident reports as needed and maintain security for guests and property., • Physical Requirements: Able to stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting., • Other Duties: Perform other duties as assigned by management to support hotel operations. QUALIFICATIONS • Education: High School Diploma, GED, or equivalent work experience., • Customer Service: Friendly demeanor with excellent communication and customer service skills., • Organizational Skills: Strong organizational and prioritization skills., • Technical Skills: Prior experience using Windows-based software preferred., • Physical Abilities: Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching., • Experience: Previous front desk or hospitality experience

Job Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. To include covering front desk and night audit shifts. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., 2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., 3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., 4. Supervise the Guest Service Agents., 5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., 6. Comply with attendance rules and be available to work on a regular basis., 7. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionDescription: TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $18.00 per hour Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: • Paid time off, including:, • Paid holidays, • Paid sick leave and/or paid leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: • Evenings, weekends, and holidays, • Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Job Description Millennium Knickerbocker Hotel Chicago Historic Luxury Hotel | Downtown Chicago Position Overview The Millennium Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service‑driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated, personalized guest experience in a high‑volume luxury environment. As the first and last point of contact, the Front Desk Agent sets the tone for the guest stay — managing arrivals and departures with warmth, discretion, and precision while serving leisure, business, VIP, and group guests in a fast‑paced, full‑service downtown hotel. Key Responsibilities • Deliver a gracious, professional welcome throughout the guest journey, from arrival through departure, • Perform check‑in and check‑out procedures with accuracy, efficiency, and attention to detail, • Manage individual and group reservations, room assignments, and guest profiles using Opera PMS, • Verify billing details, payment authorizations, and folios with accuracy and discretion, • Confirm group rooming lists and coordinate personalized services for VIP guests, event attendees, and repeat guests, • Proactively upsell room upgrades and hotel services in a refined, guest‑centric manner, • Resolve guest concerns with sound judgment, professionalism, and a strong service‑recovery approach, • Serve as a knowledgeable concierge resource, offering recommendations on hotel amenities and nearby Chicago attractions, • Maintain clear communication with Housekeeping, Engineering, Bell Services, and Management to ensure seamless operations, • Uphold all brand standards, service expectations, safety, and security procedures Requirements Qualifications & Experience • Previous front desk or guest services experience preferred; luxury or full‑service hotel experience strongly preferred, • Opera PMS experience preferred, • Prior hotel reservations or guest services experience preferred, • Preferred experience navigating OTA extranets to manage reservations, validate payments, and respond to guest inquiries, • Preferred working knowledge of Microsoft Excel for reports, logs, and guest tracking, • Strong communication and interpersonal skills with a poised, professional demeanor, • Ability to multitask and remain composed in a fast‑paced, high‑volume environment, • Flexibility to work varied shifts, including evenings, weekends, and holidays, • Positive attitude with a genuine commitment to service excellence, • Ability to work independently while contributing to a collaborative team environment Physical & Work Requirements • Ability to stand for extended periods and perform light lifting as required, • Comfortable working in a busy front desk environment with frequent guest interaction Work Environment & What We Offer • 300‑room, historic, full‑service luxury hotel in downtown Chicago, • Competitive hourly pay, • Professional, team‑oriented culture focused on elevated service delivery, • Opportunities for growth within hotel operations Benefits • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance

Job Description Responsibilities We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton. This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends and holidays. The ideal candidate is punctual, professional, and thrives in a fast-paced hospitality environment. Key Responsibilities: Greet and welcome guests promptly and courteously upon arrival. Check guests in and out efficiently using the property management system (PEP). Process guest payments, room charges, and other transactions accurately. Provide guests with information about hotel amenities, services, and local attractions. Resolve guest concerns and complaints with professionalism and urgency. Ensure all guest interactions meet Hilton brand standards for service and presentation. Answer phone calls, handle reservations, and respond to inquiries in a timely manner. Maintain a clean and organized front desk and lobby area. Coordinate with housekeeping and maintenance teams to fulfill guest requests. Follow daily checklists, shift reports, and standard operating procedures. Uphold safety and security procedures for guests and hotel property. Perform other related duties as assigned by the Front Office leadership team. Qualifications: Previous hotel front desk experience is required (Hilton brand experience is a plus). Must be able to work a flexible schedule between 12:00 PM and 8:00 PM, including weekends and holidays. Strong interpersonal, communication, and customer service skills. Proficient in using hotel management software and standard office equipment. Ability to handle cash, credit cards, and perform basic math functions. Reliable and punctual with a professional appearance and demeanor. Able to stand for extended periods and perform physical tasks associated with front desk duties. Why Join Our Team: Work with a globally recognized brand known for excellence in hospitality. Be part of a collaborative and supportive team environment. Opportunities for training, development, and career advancement. Competitive pay and benefits available to full-time team members. To Apply: Please submit your resume and brief cover letter outlining your front desk experience and availability. We look forward to welcoming a new team member who shares our passion for service and hospitality excellence. Qualifications • 1 year of hotel front desk preferred, • High school diploma or equivalent, • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time, • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities, • Must display very good organization and time management skills, • Must be able to walk and climb/descend stairs approximately 20% of the time, • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, • Must be able to regularly lift and carry up to 20 pounds without assistance, • To always maintain a high standard of personal hygiene and appearance We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: This position may be required to work two overnight shifts each workweek. JOB SUMMARY Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 8 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $18.00 per hour Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: • Paid time off, including:, • Paid holidays, • Paid sick leave and/or paid leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: • Evenings, weekends, and holidays, • Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Description Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. The wage for this position is $24.39. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Principle Responsibilities & Position Purpose: Provides five star front desk service, in addition to providing administrative support to the Residential Tower team. Provides first point of contact customer service in relation to the owners, residents, and their guests in the residential tower. Assists in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Works closely with the residential condominium Front Office Supervisor and Manager. Assists with many of the residential condominium association functions. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Works with Tower Manager and Residential Team • Provides exemplary phone customer service for the residential tower., • Speaks with and responds to owners, residents and visitors., • Effectively and courteously communicate residential tower rules, policies and procedures to owners, residents, and visitors., • Provides administrative support to the Management as needed., • Directs owners, residents or visitors within the hotel or tower., • Assists in controlling the flow of traffic in the residential lobby., • Provides accurate and timely follow-up for all owner and resident requests., • Maintain Permission to Enter requests; assuring individuals requesting keys are legitimate and sign the keys both in and out., • Effectively communicate incidents or areas of concern to Management., • All residents, owners, and their visitors are offered an escort to their unit, when entering with luggage, packages, and/or groceries., • Complete owner, resident and visitor requests promptly and with exemplary customer service. • Greets all arriving individuals in a friendly, professional and courteous manner. Proactive in asking if the resident or guest requires any additional assistance., • Speaks with and responds to owners, occupants and guests., • Directs all owner, resident and visitor requests to an appropriate party., • Assists handicapped residents and visitors as appropriate. An updated list of residents requiring assistance in case of an emergency is to be maintained and easily accessible, • Maintains a working knowledge of events and happenings within the tower and hotel., • Maintains compliance of Trump Corporation policies and procedures as well as Brand Standards., • Works closely with the Front Office Supervisor & Manager as requested., • Directs applicable inquiries from owners, residents, and their visitors to the Management team when necessary., • The ability to respond properly to any emergency or safety situation., • The ability to perform other tasks or projects as assigned by management. Administrative Duties • Maintain front desk appearance, cleanliness, and efficient operational look., • Assists in processing owner and resident service requests via Alice., • Maintain accurate residential tower records and operational forms and logs via BuildingLink., • Prepares correspondence as necessary to residential community for review by Management., • Assists Management with mass mailings of letters to unit owners, • Be familiar with all duties required to be performed by the Residential Tower team, as well as the restrictions., • Be familiar with residential departments and general functions, • Assist in maintaining condominium association calendar of events., • Report status of all pending projects and key issues/problems to Management, • Prepares and maintains shift/resident attention reports, • Assist in maintaining all directories, form, etc., • Performs other assignments as requested. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists in opening doors for and escorting owners, residents, and their visitors., • Participate in and interact with Hotel Operations, assist as necessary., • Be familiar with residential departments and general functions, • Be familiar with Safety and Emergency policies and procedures ∙ Enforces Association rules and regulations in a professional and courteous manner • Participates in corporate activities and meetings, as requested., • Performs other assignments as requested. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Never-Rare Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Occasional Reaching Occasional Grasping Occasional Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (20 lbs.) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • None Team members will be trained in the proper use and care of assigned PPE. The residential tower provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence to owners, residents, and the Tower Manager., • The ability to follow payroll and key sign out procedures., • Comply with TIHTC work rules and standards per the associate handbook and as directed by Management., • Work harmoniously and professionally with co-workers and management, • Basic knowledge of residential condominium operations and condominium association Board of Director functions., • Excellent written skills sufficient to produce communications that properly reflects the Trump image., • Excellent oral communication and presentation skills., • Considerable ability to listen effectively., • Ability to interact and follow-up effectively with owners, residents and vendors, • The ability to offer any assistance possible to guests, • Ability to work effectively both independently and as a team., • Ability to assist in the organization and completion of projects as directed by the Management team, • Ability to effectively deal with owners, residents, vendors and associates, some of whom will require high levels of patience, tact and diplomacy., • Ability to prioritize multiple requests and projects, and work effectively under time and resource constraints., • The Front Desk Agent’s position is an hourly position and should not expect tipping for completion of a job as outlined herewith. PROHIBITED ACTIVITIES: • Associates are prohibited from performing personal “side jobs” for any owner and resident., • Reference, offer or provide information about an owner, resident, guest, or building business., • Entertain family or friends in the property., • Eating and drinking outside of the associated dining room and/or while on duty., • Associates are prohibited from communicating about work related matters with residents and owners, their guests and hired persons via cell phone, including but not limited to texting and personal email. QUALIFYING STANDARDS Experience • Requires successful experience in a customer service environment, • Successful track record in the hotel or residential industry is a plus, • Administrative assistant experience is a plus, • Experience handling high volume of incoming calls and interaction, • Experience in producing effective, concise and professional correspondence Grooming All associates must maintain a neat, clean and well-groomed appearance (specific To Trump Corporate Standards.) BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Purpose: We are looking for a Senior Technical Project Manager to shape and manage various projects in the Hyatts PMS Technical team. You will be responsible for intake and delivery of projects that involve Opera PMS hosting or its related interfaces. The Senior Technical Project Manager will also be responsible for communicating with all stakeholders to assure successful project delivery. Team Structure: Reports to Sr. Manager of Property Systems. (This is the team responsible for hosting Opera in Hyatts datacenter.) Coordinates resources, establishes deadlines and assigns responsibilities. Initially, resources do not report directly to this position. They are assigned to projects managed by this position. The candidate directs resources as part of delivering the project. Resources are sourced from a matrix organization consisting of 4 engineers, 2 other PMs, and 6 tech support staff. In time, this position may grow into one that manages others full time. Office: Candidate must work the majority of their time from Hyatts Chicago corporate office. Candidate is expected to put in approximately 40 hours per week. Daily start times are flexible. Occasional overtime is expected if project crunch time requires it. Occasional late night hours may be required when supervising off-hours cutovers. Position Responsibilities: Deliverables: Plan, coordinate, supervise, and communicate activities related to the design, development, testing, and deployment of changes to the Opera system hosted in Hyatts datacenter. What is the Opera System? Hotel property management system Developed by Oracle and hosted in Hyatts datacenter Core to daily hotel operations. (Front desk check-in, back office accounting, interfaces to 200 other systems like door locks, TVs, and garages.) Samples Projects: Implementing new application versions received from the vendor Standing up a new datacenter in another region Monthly patching of windows application servers Testing disaster recover readiness Implementing interfaces/services of additional vendors to/from Opera Building additional non-prod environments to give internal testers more varied test configurations Experience and Qualifications: Must have strong written and verbal communication skills. Liaise with technical and non-technical people at the hotels. Tracking with vendors regarding scope, dates, and issues. Editing documentation written by engineers so that it is easily understood by non-technical hotel staff. Collaboration: Discuss business requirements with Business partners. Discuss technical requirements, issues, and estimates with engineers. Work with multiple technical and non-technical teams. Work with multiple teams that test their application integrations with Opera. Project Intake: Review scope and other intake documents provided by our business partners and work with those business partners to develop the missing pieces before proceeding with Engineering teams. Work with engineers to determine high-level estimates. Work with managers to determine where projects fall in the priority list. Communicate projected start dates and durations to requestors. Project Management: Acumen to know when artifacts in project methodology are necessary and when they can be skipped. Track detailed status, issues, deliverables, and next steps. Structured methodology for managing all the details for multiple projects simultaneously. 5+ years running projects of different sizes. Must have participated in (not necessarily owned) at least one 8-12 month (or longer) 10+ person-year project. Must have owned at least one 6+ month project. Creates, manages and executes project plans. Critical path management: understand how constraints affect estimates. Experience estimating and managing project budgets is a big plus. Meetings: Expected to schedule and run meetings with project team members. Must be able to run efficient meetings. (Publish agendas. Come prepared. Keep people on task. End early when possible. Cancel standing meetings when not necessary. Publish minutes including follow up tasks.) Must be an active listener, not just taking notes of others conversations. Look for holes in others plans and brainstorm with them to find solutions. Facilitate brainstorming and problem solving of issues. Testing: Understand different classes of testing (unit, integration, functional, performance, smoke). Primary Tech Knowledge and Experience: Worked on tech projects for 10+ years. Background as an individual contributor in some technology discipline strongly preferred. (e.g., developer, engineer, etc) Have a working knowledge of technical components in a datacenter. (E.g., Virtual machines, networking, etc.) Not expected to be an expert in any of these technologies, but basic knowledge is necessary to understand the context of details provided by engineers. Preferred Skills: Secondary Technology Knowledge and Experience: Experience with any of the following technologies is a plus. None are required. Oracle DB, Virtual machines (Vsphere), F5 network gear, infoblox DNS, active directory, distributed file servers, PURE storage- Java & Oracle Forms client, served up by weblogic- Automation: PowerShell, Ansible, Rundeck Business Knowledge: Hospitality experience a strong plus (but not required) Must be a subject matter expert in some discipline from previous work experience. (Not interested in project coordinators that do not absorb any details in their environment.) Must be interested in acquiring business expertise of Hyatts systems and growing into a subject matter expert over time

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Hourly $25. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return! Some of your responsibilities include: + Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure. + Contact guests who have arrived to ensure their comfort and to offer assistance. + Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc. + Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations. + Perform operational duties, if required; take reservations, and at times act as PBX operator. + Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests. + Review VIP and package arrivals daily. + Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc. + Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc. + Maintain follow-up log for communication between Concierges. + Attend hotel and department meetings. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is helpful. + Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. + Familiar with hotel systems and operations, and the ability to enter in information accurately. + Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

The Front Desk Manager is responsible for overseeing front office operations to ensure exceptional guest service and efficient day-to-day performance at a full-service hotel. This role leads, trains, and develops the front office team while maintaining high service standards and operational efficiency. Responsibilities include recruiting, interviewing, and making hiring decisions; onboarding and training employees; creating schedules; and providing ongoing coaching and development. A strong emphasis is placed on training and development to ensure team members are knowledgeable, confident, and equipped to deliver a consistent and elevated guest experience. The Front Desk Manager is also responsible for performance management, including addressing performance concerns, administering disciplinary action when appropriate, and ensuring compliance with hotel policies and procedures. This position serves as a key point of contact for guest relations, handling escalated guest concerns and working collaboratively with other departments to deliver a seamless guest experience. The Front Desk Manager is also expected to maintain a visible leadership presence throughout the hotel and regularly cover Manager on Duty (MOD) shifts to support hotel operations and guest needs across all departments. Principle duties and responsibilities (Essential Functions) include: • Provide outstanding guest service and maintain a professional, friendly, and service-oriented demeanor., • Respond promptly and professionally to guest inquiries, concerns, and service recovery situations., • Utilize selling techniques to maximize room occupancy, upsell opportunities, and hotel revenue., • Lead onboarding, training, and ongoing development for front office employees, including creating structured training plans, developing departmental processes and standard operating procedures., • Manage employee performance, including coaching, counseling, corrective action, and discipline as appropriate., • Supervise front office team members to ensure efficient and smooth daily operations., • Recruit, interview, and participate in hiring decisions for front office team members., • Ensure accurate processing of guest accounts, billing, hotel charges, and invoices., • Coordinate and communicate with group contacts and travel agents regarding special requests and guest arrangements., • Support sales and marketing initiatives as directed by hotel leadership., • Build and maintain strong working relationships with all hotel departments to ensure seamless operations and guest satisfaction., • Oversee cash handling procedures in accordance with hotel standards., • Ensure compliance with guest check-in procedures, security protocols, and brand standards., • Serve as Manager on Duty (MOD) during assigned morning and evening shifts, acting independently to oversee hotel operations in the absence of senior leadership., • Act as the Travel Pass Champion and ensure compliance with applicable procedures and standards., • Communicate daily operational updates, expectations, and service priorities to the front office team., • Oversee and coordinate VIP arrivals and special guest requests., • Maintain a visible presence in the lobby and act as a Lobby Ambassador to enhance the guest experience., • Track, monitor, and follow up on in-house guest challenges and service concerns to ensure timely resolution., • Resolve guest-related issues professionally and effectively to maintain guest satisfaction., • Liaise with other hotel departments to ensure seamless service delivery and operational efficiency., • Assist with post-stay guest follow-up and service recovery efforts., • Perform other duties and responsibilities as assigned by hotel leadership. Qualifications and Skills • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience., • Track record of delivering exceptional guest or client experience., • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates., • Appropriate professional appearance and demeanor., • Knowledge of Opera and internet software preferred., • Ability to read and comprehend simple instructions, short correspondence and memos., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Physical Demands • Ability to stand and walk for extended periods throughout the shift., • Ability to move throughout all areas of the hotel, including guest floors, lobby, back office, and operational areas., • Ability to occasionally lift, carry, push, or pull up to 25 pounds., • Ability to bend, stoop, kneel, reach, and climb stairs as needed., • Ability to use a computer, telephone, and other office equipment for extended periods., • Ability to work in a fast-paced environment and respond quickly to operational and guest needs., • Ability to maintain a professional presence and interact with guests and team members throughout the shift., • Ability to work flexible schedules, including evenings, weekends, holidays, and Manager on Duty (MOD) shifts., • Ability to handle stressful situations with professionalism and composure., • Must possess sufficient verbal and written communication skills to effectively interact with guests, employees, and management. Additional Job Information/Anticipated Pay Range Pay range is $60,000 - $67,000 and are eligible for a Bonus Plan. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: • Medical, Dental and Vision Insurance, • Health Savings Account with Company Match, • 401(k) Retirement Plan with Company Match, • Paid Vacation and Sick Days, • Sonesta Hotel Discounts, • Educational Assistance, • Paid Parental Leave, • Company Paid Life Insurance, • Company Paid Short Term and Long-Term Disability Insurance, • Various Employee Perks and Discounts, • Hospital Indemnity, • Critical Illness Insurance, • Accident Insurance Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step supervising a front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium hotel stay. Whether you're an experienced front desk agent ready to step into supervision, a guest services professional looking for your first hotel leadership role, or someone searching for front desk supervisor jobs at a premium hotel company, White Lodging is the place to grow. With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. What You'll Do • Deliver the highest quality of guest service on every shift anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience, • Run the "perfect shift" ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last, • Supervise front desk agents and associates monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift, • Oversee all front desk and front office operations in the absence of the Front Desk Manager serving as the on-shift leader and primary point of escalation for guest concerns and team needs, • Perform hands-on front desk duties and operate hotel front office systems and equipment as needed leading by example alongside your team every shift, • Assist with new associate onboarding, training, and cross-training helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service, • Handle additional responsibilities as assigned to maintain smooth hotel front office operations, • Prior hotel front desk, guest services, or hospitality experience preferred not required; we will train the right candidate with the right attitude and service instincts, • A desire to step into a hotel leadership role and grow your career this is an entry-level supervisory position with a clear path to Front Desk Manager, • An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift, • Adaptability and composure in a fast-paced hotel front office environment you handle the unexpected with professionalism and keep your team focused and guest-ready, • Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team, • Flexibility to work varied shifts including evenings, weekends, and holidays as a full-service hotel operation requires, • Advanced scheduling with easy shift swapping via our app, • DailyPay get paid when you need it, • Unlimited employee referral bonuses, • 401(k) with company match, • Paid time off (PTO) with rollover, • Complimentary wellness tools, • Leadership development & tuition reimbursement, • Discounts on hotel rooms, dining, and travel, • Growth opportunities across multiple hotel properties in your market, • Full-time associates also receive:, • Medical, dental, and vision insurance starting day 1, • Life and disability insurance, • Paid parental leave, • Employee Assistance Program (EAP) White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status. Compensation starts at $18.90 to $21.00

At The St. Regis Residences, Chicago, we are seeking a highly sophisticated General Manager to lead one of the most complex and prestigious luxury residential assets in our global portfolio. This role demands a true executive presence and exceptional resident-facing acumen, serving a highly discerning ownership community comprised of global centers of influence. The successful candidate will operate as a trusted advisor and ambassador of the branddelivering anticipatory service, building enduring relationships, and ensuring every interaction reflects the uncompromising standards synonymous with St. Regis. This position calls for a leader with sharp expertise in Association Governance and the ability to navigate nuanced board dynamics with confidence, discretion, and precision. You will partner seamlessly with the Board and key stakeholders, balancing operational execution with political acuity and sound judgment. The complexity of this environment requires a poised, credible executive who leads through influence, drives alignment, and manages the elevated expectations inherent in a high-profile residential setting. Equally important, this leader will curate and elevate the resident experience through thoughtful, differentiated activations that bring the St. Regis lifestyle to life. This is a highly visible platform within Marriott International's luxury portfolioone where success not only defines the daily experience for residents but also serves as a powerful launching point for continued growth across our most iconic assets. Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions. Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable. OR 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable. Preferred: 8 or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally. Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Previous Association management experience.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Clerk, Front Desk, Bell Staff, Hotel

JOB SUMMARY Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g.,, 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: 2 years of catering sales experience. CORE WORK ACTIVITIES Managing Sales Activities Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue, customers and market. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Develops and manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus that drive sales. Assists with selling, implementation and follow-through of catering promotions. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales,Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative. Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to execute strategies at the property level. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Hotel, Theatre, Front Desk, Team Leader

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! • Select, staff, recruit, hire, and train qualified housekeeping candidates., • In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary., • Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel., • Review MOD report for room moves, guest issues and special requests, • Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning., • Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests., • Assist with guest requests as required., • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines., • Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines., • Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks., • Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies., • Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment., • Prepare annual housekeeping budget., • Manages all employees in the Housekeeping Department., • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws., • Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems., • Bachelor's degree in hospitality or similar industry preferred., • 3+ years management experience in boutique hotel industry., • Basic knowledge of MS Office., • Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Midland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: • Help guests discover their "Wanderlust" experience, • Provide exceptional customer service by being engaging and taking sincere interest, • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established, • Help to resolve problems and "WOW" guests through recovery when things aren't quite right, • Supervise daily shift process ensuring all team members adhere to standard operating procedures, • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day, • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation, • Maintain the Sundries shop, keeping up with inventory and ordering as necessary, • Training all new Front Desk Agents to provide exceptional customer service, • Promote and sell special hotel programs, • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information, • Be knowledgeable of all emergency procedures and policies, • Maintain house bank, • Communicate all pertinent information to manager on duty, • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, • Assist other departments as needed What are we looking for? • Must be available to work a flexible schedule to include nights, overnights, weekends and holidays, • High school diploma or equivalent, • Previous hotel or resort experience preferred, • A strong desire to make an impact on other people, • An outgoing and engaging personality, • Computer skills, • Excellent verbal and written communication skills, • Ability to work in a fast-paced setting, • Ability to stand for the duration of the shift Compensation: $29.05 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Do you enjoy creating a clean, welcoming environment for guests? Are you detail-oriented and take pride in providing excellent service? We're looking for a Housekeeper/Room Attendant to join our team and help ensure a clean and comfortable stay for our guests. Position: Room Attendant Starting Salary Range: $17.00-$18.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days Employment Type: Part-Time Shift: Monday-Friday shifts will be 8:00am - 4:30pm. Saturday and Sunday shifts will be 9:00am - 5:30pm Application Deadline: June 12, 2026 We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Clean and maintain guest rooms and public areas to ensure a high standard of cleanliness and comfort. Restock supplies, change linens, vacuum, dust, and sanitize rooms and bathrooms. Communicate with the front desk and maintenance teams to address guest requests and ensure smooth operations. Uphold safety and cleanliness standards to create a healthy environment for both guests and teammates. Be an essential part of a team that works together to meet and exceed guest expectations. We're Looking For: A positive attitude and a willingness to learn. Attention to detail and a passion for maintaining high cleanliness standards. The ability to work in a fast-paced environment. Ability to lift 10 lbs., occasionally up to 35 lbs., and be on your feet for extended periods. Previous housekeeping or cleaning experience is a plus, but we're happy to train the right person! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.

Ronald McDonald House near Advocate Children's Hospital - Oak Lawn, IL 60453 Salary Range $90,000.00 - $95,000.00 Salary Level Management Position Type Full Time Job Shift Day Education Level 4 Year Degree Category Management We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization. The Associate Director, Programs and Operations manages an extensive operations team within the Region, acting as a dynamic organizational leader of a competent and compassionate team who puts families first, while being responsible and accountable for the business goals of the Ronald McDonald House Programs assigned to them. This leader engages staff and volunteers in setting and pursuing best practices, driving continuous improvement, and developing and implementing innovative programs that will benefit all our programs. Schedule: Sunday Thursday or Tuesday Saturday (negotiable); 10am-6pm with ability to work irregular hours, shifts, weekends, holidays as needed to support 24/7 operations as well as participation in a chapter wide on call rotation. Location: South Region. Travel to RMH near UChicago Medicine Comer Children's Hospital, RMFR in UChicago Medicine Comer Children's Hospital and RMH near Advocate Children's Hospital, Oak Lawn required. We are seeking an experienced and dynamic Associate Director, Programs and Operations to lead and manage our impactful programs. This role is pivotal in ensuring the smooth operation of our 24/7 services and aligning our programs with our mission and strategic goals. • Program Management: Oversee the planning, implementation, and evaluation of programs to ensure they meet the organization's goals and family needs., • Leadership: Supervise, mentor, and develop a dedicated team, fostering a collaborative and supportive environment., • Operational Oversight: Ensure efficient operation of services, including crisis intervention, family-centered care, and daily operations management., • Strategic Planning: Contribute to the development and execution of strategic initiatives to drive organizational impact., • Stakeholder Engagement: Build and maintain positive relationships with internal and external stakeholders., • Facility Management: oversight of daily building operations, vendor coordination, maintenance and security response, housekeeping services, inventory and supply management, and ensuring safe, efficient, and welcoming environments across multiple program locations., • Education: Bachelor's degree in social work, psychology, non-profit management, or a related field., • Experience: Minimum of 3 years in program or operations management, facilities management, with significant leadership and supervisory experience in a non-profit setting., • Skills: Strong organizational, analytical, and communication skills. Proficiency in Microsoft Office Suite., • Availability: Ability to manage and respond to the demands of a 24/7 operation., • Impact: Make a difference in the community by leading programs that provide crucial support and services., • Growth: Opportunities for professional development and career advancement., • Culture: Be part of a supportive, mission-driven team dedicated to making a positive impact., • Plan the delivery of the overall program and service delivery activities in accordance with the mission and the goals of RMHC-CNI., • Ensure that program activities operate within the policies and procedures of the organization., • Foster a home-like environment that supports families in medical crisis, often dealing with sensitive, difficult, and stressful situations., • Endorse and abide by the charity's Statement of Service Standards., • Work to resolve, in conjunction with team members, any challenging family situations., • Develop and implement clear and effective communication, ensuring collaboration among team members., • Proactively manages day to day scheduling and development of staff coverage plans for all programs supervised, taking into consideration varying hours of operation and complexity of need across multiple locations., • Work in conjunction with the team to ensure proper volunteer coverage and special project needs., • Develop strong relationships with the hospitals supported and engage in collaborative dialogue with social workers, nurses, and physicians within partner hospitals to ensure seamless delivery of program services., • Supports volunteer operations by directing volunteers working in key areas of hospitality (front desk and reception) including answering any questions and helping to problem-solve., • Assesses family surveys to evaluate satisfaction, learning and growth areas to improve our service delivery., • Be competent and conversant in all operational functions (i.e., room management system, referral process, access systems, mechanical systems, etc.)., • Make recommendations to the Regional Director regarding staffing patterns, job descriptions, set work schedules and staff compensation., • Oversee the collection and maintenance of guest family records for statistical purposes according to the confidentiality/privacy policy of the organization., • Compile, analyze and report trends in the programs to the Regional Director as requested., • Lead development of House-level volunteer recruitment, training, and scheduling plan in collaboration with designated Manager., • Guide team to provide a positive mission focused experience for our volunteers, showing appreciation and capitalizing on the use of their skills/talents., • Liaise with other Ronald McDonald House team members chapter-wide to ensure effective and efficient program delivery., • Direct the recruitment process, interviews, and selection of well-qualified program staff with support of Regional Director, • Supervise program and operations staff team by providing direction, input, and feedback., • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards., • Evaluate program policies and procedures and make recommendations to the Regional Director., • Actively participate in facilities management to support daily operations inclusive of placing supply orders, maintaining vendor relationships, and responding to needs related to maintenance, housekeeping, and security., • Create and implement effective systems to meet operational needs of the programs assigned (i.e., inventory, AP, banking, donations) and create standard operating procedures that accurately reflect processes., • Engage in budget process providing information, feedback, and support throughout budget development and maintain a high level of fiscal responsibility., • Develop and execute additional projects as requested., • Bachelor's degree in social work, psychology, non-profit management, or related field required., • Minimum 3 years of relevant experience in program or operations management, facilities management, and serving in a leadership role., • Experience leading, mentoring, and supervising individuals and teams., • Experience providing family centered care., • The ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization., • Communicate effectively: speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques., • The ability to develop new and unique ways to improve the operations of the organization., • Results-oriented organizational leader., • Demonstrated track record of accomplishments and growth in successive previous roles., • Proficient in the use of a variety of computer applications such as Microsoft Word, Excel, PowerPoint, etc., as well as an ability to quickly learn and operate agency databases applications and spreadsheets., • Compassionate and caring individual, aligned to our mission and standard of care., • Exposed to moderate noise levels., • Frequent interruptions, ability to multitask key., • Regular and predictable attendance is required

Step into a sophisticated world at Hotel Chicago Downtown, Autograph Collection. Our upscale hotel provides easy access to vibrant attractions in downtown Chicago. Discover Wrigley Field, Navy Pier, the Magnificent Mile, Millennium Park and the River North Gallery District just minutes away. Let your adventure begin at Hotel Chicago Downtown, Autograph Collection! Compensation Salary Range: $24.94 - $24.94 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. Essential Duties and Responsibilities • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied., • Implement company and franchise programs., • Prepare forecasts and reports and assist in the development of the Rooms Division budget., • Monitor and maintain the front office systems and equipment to ensure their optimum performance., • Track guest satisfaction surveys and maximize usage of the guest response tracking system., • Provide training for entry level associates and supervisors., • Develop and implement controls for expense management., • Utilize labor management tools to schedule and control labor costs., • Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals., • Communicate both verbally and in writing to provide clear direction to staff., • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality., • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied., • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction., • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations., • Maintain all front desk related equipment and a par stock of supplies., • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality., • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience: • Minimum 1 year of front desk experience., • High School diploma or equivalent required., • Hotel experience preferred. Knowledge, Skills and Abilities • Proficient with PMS system and computer literacy a must., • Advanced knowledge of brand's reward program., • Able to handle cash and credit transactions., • Maintain a professional appearance and manner at all times., • Must possess thorough knowledge of all front office operations and individual job requirements., • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Able to manage multiple tasks at all times and have excellent organizational skills., • General knowledge of local area attractions and transportation., • Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation., • Able to observe and detect signs of emergency situations., • Able to establish and maintain effective working relationships with associates and customers., • Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates., • Effective verbal and written communication skills., • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job DescriptionDescription: TITLE: At Your Service - Bellman/Shuttle Driver DEPARTMENT: Front Office REPORTS TO: Director of Rooms/Front Desk Leadership JOB SUMMARY To provide safe, professional, and efficient luggage assistance and transportation services while delivering exceptional guest service aligned with hotel and brand standards (e.g., Marriott International standards, if applicable). ESSENTIAL FUNCTIONS The Bellman/Driver is responsible for: · Greeting guests promptly and professionally. · Assisting with luggage handling. · Escorting guests to guestrooms. · Handle guest packages · Explaining room features and hotel amenities. · Operating hotel shuttle vehicles safely. · Drive guest 5 miles radius from hotel. · Maintaining cleanliness of lobby entrance and vehicles. · Always ensuring guest safety and security. · Back up Front Desk agents if necessary. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. · Perform general guest services using standard hotel procedures. · Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. · Assist other Front Desk employees with guest request and guest needs. Requirements: PHYSICAL DEMANDS · Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. · Must be able to stand and exert well-paced mobility for up to 4 hours in length. · Must be able to lift to 50 lbs. on a regular and continuing basis. · Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. · Must be able to exert well-paced ability in limited space. · Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis. · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. · Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. · Vision occurs continuously with the most common visual functions being those of near vision and depth perception. · Requires manual dexterity to use and operate all necessary equipment. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $19.00 - $20.00 per hour, plus tips Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law. Benefits Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: • Paid time off, including:, • Paid holidays, • Paid sick leave and/or paid leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) Paid Leave This position is eligible for paid leave benefits in accordance with applicable state and local laws. The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire. Scheduling Expectations Work schedules for this position are based on business needs and may vary, including: • Evenings, weekends, and holidays, • Shifts based on occupancy levels, events, and seasonal demand Schedules are communicated in advance in accordance with Company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Job DescriptionOverview We are seeking an experienced, service-driven hospitality leader to oversee all aspects of room operations and guest experience. This role is responsible for maintaining exceptional standards in guest rooms, public areas, housekeeping, laundry, and related operational teams while supporting a seamless and memorable stay for every guest. Responsibilities • Lead daily room operations to ensure high standards of cleanliness, presentation, and guest satisfaction., • Oversee front desk, security and breakfast teams including overall support and guest satisfacation., • Oversee housekeeping, laundry, and related teams, including scheduling, coaching, performance management, and development., • Partner with other departments to coordinate arrivals, departures, room readiness, and special guest requests., • Monitor quality assurance standards and implement improvements to support consistent service delivery., • Manage department budgets, labor costs, supplies, and inventory to support operational efficiency., • Conduct regular inspections of guest rooms and public areas to ensure brand and property standards are met., • Address guest concerns promptly and professionally, with a focus on service recovery and guest satisfaction., • Support onboarding, training, and ongoing development of team members., • Maintain compliance with safety, sanitation, and workplace standards., • Collaborate with leadership on staffing, scheduling, and strategic initiatives to improve overall operations.Qualifications, • Several years of progressive leadership experience in housekeeping, rooms operations, or a related hospitality function., • Proven ability to lead teams in a fast-paced, guest-focused environment., • Strong background in front office operations. Prefer someone with Opera Cloud experience and strong technical background., • Strong understanding of housekeeping standards, room readiness, and quality control practices., • Experience managing budgets, labor planning, inventory, and operational reporting., • Excellent communication, coaching, and problem-solving skills., • Ability to collaborate effectively across departments and with diverse teams., • Strong organizational skills with attention to detail and follow-through., • Familiarity with hotel property management systems and operational software preferred.Preferred Attributes, • Guest-first mindset with a commitment to service excellence., • Ability to remain calm and effective in dynamic or high-demand situations., • Demonstrated ability to build a positive team culture and drive accountability., • Flexibility to support operational needs, including weekends, holidays, and varying shifts as needed.What We Offer, • A collaborative and professional work environment., • Opportunities to lead, develop, and make a meaningful impact on guest experience., • Competitive compensation and benefits, based on experience and location.

Job DescriptionDescription: TITLE: Front Desk Supervisor DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together. JOB SUMMARY Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s reward program and provide recognition and benefits to all present members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily., • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk., • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager., • Provide ongoing training and support to front desk agents., • Ensure all necessary reports and forms are completed daily., • Maintain all front desk related equipment and a par stock of supplies. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions., • Book reservations for those guests who approach the Front Desk., • Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling., • Follow-up on credit opportunities., • Any other duties as assigned by the Front Office Manager or General Manager. Requirements: SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Extensive knowledge of the hotel, its services and facilities., • Must have excellent customer relations skills and leadership capability., • Must be detail oriented with outstanding organizational and communication skills., • Must have excellent leadership capability and customer relations skills., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS • Must be able to stand and exert well-paced ability for up to 4 hours in length., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to exert well-paced ability in limited space., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Ability to spend extended lengths of time viewing a computer screen., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. In accordance with Illinois law, the compensation and benefits for this position are as follows: Pay Range: $27 – $28 per hour Compensation within this range will be determined based on relevant experience, skills, and job-related factors consistent with applicable law. Benefits: Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements: Paid time off, including: • Paid holidays, • Paid sick leave, • Vacation time, • Medical, dental, and vision insurance, • Life and disability insurance, • Employee Assistance Program (EAP), • Employee discounts (e.g., hotel stays, food & beverage, and partner programs) This position is subject to the Chicago Fair Workweek Ordinance. Upon hire, employees will receive a written good faith estimate of their work schedule, including: • Expected average weekly hours, • On-call scheduling expectations (if applicable), • Anticipated days and times of work Work schedules are provided in advance in accordance with the ordinance. Scheduling may vary based on business needs, including occupancy levels, events, and seasonal demand. Employees have the right to: • Receive advance notice of schedules, • Request schedule changes, • Receive a written response to scheduling requests within required timeframes, • Receive applicable compensation for certain employer-initiated schedule changes Chicago Paid Leave & Paid Sick Leave This position is eligible for paid leave benefits in accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance. Employees may accrue and use paid leave for: • Personal time off, • Illness or medical needs, • Safety-related leave (as defined by law) Leave accrual, usage, and carryover are administered in accordance with applicable law and company policy. We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.

Job Description Schedule: Thursday – Sunday | 12:00 AM – 8:00 AM About FLATS FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being "anything but expected," with a mission to bring big style to smart spaces. Through thoughtfully designed communities and exceptional resident experiences, we create vibrant places people are proud to call home. About the Role FLATS is seeking a dependable and customer-focused Front Desk Associate to provide overnight front desk coverage and help maintain a safe, secure, and welcoming environment for residents and guests. This position serves as the primary point of contact during overnight hours and is responsible for monitoring building access, conducting routine property patrols, responding to resident needs, documenting incidents, and supporting emergency response procedures when necessary. The ideal candidate is professional, observant, calm under pressure, and able to work independently while delivering outstanding customer service. What You'll Do • Monitor the lobby, entrances, and common areas throughout the overnight shift., • Ensure only authorized residents and approved guests enter the building., • Verify guest access and enforce all building visitor policies., • Conduct routine patrols of the property, including common areas and amenities., • Monitor security cameras and report suspicious or unusual activity., • Respond appropriately to emergencies and contact emergency services when necessary., • Complete accurate overnight shift logs documenting incidents, maintenance concerns, disturbances, and unusual activity., • Report emergencies, safety concerns, maintenance issues, and policy violations to the, • Property Manager and maintenance team., • Assist residents with questions, directions, and general building information., • Receive emergency maintenance requests and notify the on-call maintenance technician when appropriate., • Ensure lobby doors and building entrances remain secure throughout the shift., • Monitor package room activity and report any concerns., • Maintain a professional, welcoming, and secure environment for residents and visitors at all times. Requirements • Previous customer service experience required., • Front desk, concierge, hospitality, residential, hotel, or security experience preferred., • Excellent verbal and written communication skills., • Professional appearance and demeanor., • Strong observation skills with excellent attention to detail., • Ability to remain calm and make sound decisions during emergencies., • Strong conflict resolution and de-escalation skills., • Ability to work independently with minimal supervision., • Reliable, punctual, and dependable., • Basic computer, email, and incident reporting skills., • Ability to maintain confidentiality regarding residents and property operations., • Knowledge of basic building security procedures and emergency response protocols is preferred. Success in This Role The ideal candidate will demonstrate: • Outstanding customer service and interpersonal skills., • High integrity, professionalism, and discretion., • Strong critical thinking and problem-solving abilities., • Excellent organizational and time management skills., • Ability to multitask while maintaining accuracy., • Confidence identifying suspicious activity and responding appropriately., • Effective communication with residents, management, maintenance staff, and emergency responders., • Commitment to providing a safe, secure, and welcoming residential environment., • Flexibility to work overnight shifts, weekends, holidays, and schedule changes when business needs require. Physical Requirements • Ability to sit, stand, and walk for extended periods., • Ability to patrol the property, including stairwells, parking areas, and common spaces., • Ability to occasionally lift up to 25 pounds., • Ability to respond quickly and effectively during emergencies. Benefits • Compensation: $21.00/hour, • Employment Type: Full-Time | Non-Exempt | On-site, • Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).