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Job DescriptionDescription: Pierpoint Management is proud to welcome dedicated leaders who are passionate about creating clean, comfortable, and memorable experiences for every guest. As a Housekeeping Supervisor, you play a key role in supporting our Hilton Del Mar Hotal Campus housekeeping team, maintaining high standards of cleanliness, and ensuring each room and common area reflects the quality and care our properties are known for. Your leadership helps foster a positive team environment while upholding the service excellence that defines our brand. SIGN-ON BONUS OF $400 TO BE PAID THROUGHOUT THE COURSE OF 6 MONTHS. Position Summary The Night Auditor is responsible for balancing daily financial transactions, preparing audit reports, and supporting overnight guest services. This role ensures the accuracy of hotel revenue records while maintaining a safe and welcoming environment for guests during nighttime hours. Essential Duties and Responsibilities · Reconcile and verify daily financial transactions, including room charges, taxes, and incidentals · Generate and distribute audit reports summarizing revenue and occupancy · Assist guests with late-night check-ins, check-outs, and service requests · Monitor property for safety, cleanliness, and guest satisfaction · Respond to emergencies and follow hotel safety protocols · Communicate effectively with the morning shift and management · Maintain confidentiality and uphold brand and service standards Qualifications · High school diploma or equivalent required · Prior hotel front desk or accounting experience preferred · Familiarity with property management systems · Strong attention to detail and numerical accuracy · Excellent communication and customer service skills · Ability to work independently and remain alert overnight · Must be eligible to work in the U.S. and comply with California labor laws PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform. While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is only occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are the responsibilities of those an associate will encounter while performing the essential functions of this job. While performing the duties of this job, the associate regularly works on their feet, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually quiet. This position is a guest facing position and requires constant interaction with the public. Requirements: Qualifications · High school diploma or equivalent required · Prior hotel front desk or accounting experience preferred · Familiarity with property management systems · Strong attention to detail and numerical accuracy · Excellent communication and customer service skills · Ability to work independently and remain alert overnight · Must be eligible to work in the U.S. and comply with California labor laws

Job Description Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego. Team members support guests across a 15-acre peninsula with bay views, a tranquil resort setting and access to both Coronado and the downtown skyline. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm. Who You Are: Guest Experience Champion: You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments. Friendly and Approachable: Your positive attitude and warm demeanor set the tone for a welcoming environment. Clear Communicator: You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction. Proactive Problem Solver: You stay calm under pressure, adapt quickly, and handle multiple tasks with ease. Dependable Team Player: You take pride in reliability and collaboration, supporting your team to deliver excellence. Veterans and military spouses encouraged to apply. What You'll Do: Welcome and assist arriving and departing guests with professionalism and courtesy. Safely handle and transport luggage, baggage, and packages. Securely store luggage while awaiting transfer. Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries. Communicate hotel emergency procedures as needed. Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs. Transport guests safely to and from property areas. Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping. Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary. Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: High school diploma or equivalent work experience preferred. Previous experience in a hospitality or customer service role preferred. Strong verbal communication skills. Ability to lift items more than 75lbs. Experience in a hotel or resort environment preferred. The wage for this position is $17.90. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Employee discounts, • Health insurance, • Paid time off Job Summary Hotel Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Hotel Night Auditor is responsible for the preparation and disposition of all Night Audit work. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and paymentsSkills, • Work experience as a Hotel Front Desk/Night Audit, Receptionist, or similar role, • Experience with hotel reservations software, like SNT and Room Key PMS, • Understanding of how travel planning websites operate, like Booking, Expedi.com and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills

Job DescriptionBenefits: • 401(k), • Dental insurance, • Employee discounts, • Health insurance, • Paid time off, • Training & development, • Vision insurance Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job DescriptionDescription: Our team is looking to add a motivated Night Auditor (Part-Time) to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Night Audit shift is scheduled 11PM - 7AM overnight. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to identify and correct potential security problems (locking doors after hours, etc), • Ability to work alone and work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance, • Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside Managed by: Lodging Dynamics Hospitality Group About Lodging Dynamics Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors. Your Role as a Front Desk Agent As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest. Key Responsibilities: Efficiently book reservations and coordinate with the reservations center as needed Check guests in and out promptly, using up-selling techniques to maximize revenue Prepare for group arrivals, VIP check-ins, and departures Maintain confidentiality and handle guest records with integrity Answer calls professionally and relay accurate messages Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary Respond to requests quickly and follow up to ensure guest satisfaction What We're Looking For Minimum of 1 year of customer service experience (hospitality preferred) High school diploma or equivalent; or 6-12 months of related experience Strong communication, organization, and time management skills Commitment to delivering outstanding customer service Familiarity with hospitality procedures and systems Ability to lead by example and support team training Your First Few Months You'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay. Why You'll Love Working With Us People-first, supportive culture Hotel and travel discounts across partner brands Paid time off Wellness program participation Comprehensive benefits package: medical, dental, vision, 401(k), and more How to Apply Ready to join our team? Submit your application online today! Job Posted by ApplicantPro

Job Description Location: Hilton Garden Inn/Homewood Suites San Diego / Downtown Bayside Life as a Night Auditor: • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay, • Process invoices, post checks to vendors and distribute employee checks, • Respond to guest complaints, requests and emergencies, • Reconcile all accounts in a timely manner, • Verify that all EOD work has been performed by other departments, • Schedule guest wake-up calls and reservations for the following day, • Respond to guest inquiries, concerns and complaints as needed, • Answer phones and place reservations What we're looking for: • Excellent communication and math skills, • 2+ years' experience in customer service or hospitality, • Able to learn computer functions and other on-the-job skills, • Strong eye for details, • Good problem-solving skills, • Ability to multitask, • Solid customer service skills, • Strong written and verbal communication skills, • Exceptional customer service skills What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: • Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits, • Paid time off for full AND part time associates, • Travel discounts at hotel partners and franchises around the world, • Participation in our Wellness program, • On-demand pay opportunities for instant pay between paychecks, • Leadership development program and growth opportunities How to apply: Join us! Submit your application online! Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Job Posted by ApplicantPro

Job Description About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Primary Objective of Guest Service Agent Position To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels Responsibilities • Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards, • Understands room types and rates, • Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel, • Understands the “10 foot rule”, • Owns a problem when confronted with one, • Handles difficult situations effectively, • Understands the importance of group codes, guest types, and source codes, • Communicates clearly and courteously with other staff members and guests, • Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.), • Responds to customer questions regarding hotel, in-house facilities, and local events, • Provides courteous, prompt, and accurate inter-hotel communications to staff and customers, • Takes accurate and complete messages, • Correctly places room on priority status with housekeeping, • Communicates with authorized personnel by using Phones, HotSos and/or radios, • Follows established hotel security and safety policies as required, • Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes Other duties may be assigned as needed Physical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

Job Description About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Primary Objective of Guest Service Agent Position To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels Responsibilities • Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards, • Understands room types and rates, • Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel, • Understands the “10 foot rule”, • Owns a problem when confronted with one, • Handles difficult situations effectively, • Understands the importance of group codes, guest types, and source codes, • Communicates clearly and courteously with other staff members and guests, • Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.), • Responds to customer questions regarding hotel, in-house facilities, and local events, • Provides courteous, prompt, and accurate inter-hotel communications to staff and customers, • Takes accurate and complete messages, • Correctly places room on priority status with housekeeping, • Communicates with authorized personnel by using Phones, HotSos and/or radios, • Follows established hotel security and safety policies as required, • Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes Other duties may be assigned as needed Physical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Our team is looking to add a motivated Part-Time Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position requires flexible scheduling availability, specifically on Friday's and Saturday's. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to identify and correct potential security problems (locking doors after hours, etc), • Ability to work alone and work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance, • Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job DescriptionDescription: Pierpoint Management is proud to welcome dedicated leaders who are passionate about creating clean, comfortable, and memorable experiences for every guest. As a Housekeeping Supervisor, you play a key role in supporting our Hilton Del Mar Hotal Campus housekeeping team, maintaining high standards of cleanliness, and ensuring each room and common area reflects the quality and care our properties are known for. Your leadership helps foster a positive team environment while upholding the service excellence that defines our brand. Our Hilton Hotel Campus is located at: Hilton Garden Inn and the Homewood Suites located at Ocean Bluff Ave, San Diego, CA 92130. Description -Coordinate housekeeping staff to ensure efficient daily operations per Housekeeping Manager's direction. • Assign tasks, inspect work, and provide training to maintain quality standards., • Ensure compliance with California Industrial Welfare Commission (IWC) Order No. 5-2001, which regulates wages, hours, and working conditions in the public housekeeping industry., • Maintain accurate records of employee schedules, timekeeping, and breaks in accordance with California law. Operations & Standards • Inspect guest rooms, hallways, and public areas for cleanliness and maintenance issues., • Oversee laundry operations and inventory of linens, cleaning supplies, and equipment., • Ensure compliance with OSHA and California workplace safety standards., • Coordinate with front desk and maintenance teams to address guest requests and facility needs promptly. Compliance & Safety • Enforce hotel policies and California labor law requirements, including:, • Meal and rest breaks as mandated by California law., • Overtime pay for hours worked beyond 8 per day or 40 per week., • Recordkeeping of hours, wages, and working conditions., • Train staff on safe chemical handling, ergonomics, and injury prevention., • Report workplace injuries and hazards in compliance with Cal/OSHA. Guest Service • Respond to guest concerns regarding housekeeping promptly and professionally., • Ensure rooms and public areas meet brand standards for cleanliness and presentation., • Support a positive guest experience by maintaining high service standards. Requirements: Qualifications • High school diploma or equivalent; hospitality management training preferred., • Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory role., • Knowledge of California labor laws and workplace safety regulations., • Strong leadership, communication, and organizational skills., • Ability to work flexible hours, including weekends and holidays. -US Work Authorizations Physical Requirements • Ability to stand and walk for extended periods., • Lift, push, and pull up to 30 lbs., • Perform repetitive motions such as bending, reaching, and carrying. Work Environment The work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone. Equal Opportunity and At-Will Statement Pierpoint Management and its properties are equal opportunity employers. The Company prohibits discrimination and harassment and provides reasonable accommodation as required by federal, state, and local law. This job description is not a contract and does not change the at-will nature of employment.

Job DescriptionDescription: Welcome to your next great opportunity in sunny Del Mar, California! Pierpoint Management, located on our stunning Hilton hotel campus, is searching for passionate hospitality professionals ready to grow, shine, and be part of an extraordinary team. We offer full medical, dental, and vision benefits, an energizing engagement culture, team-building events, recognitions, celebrations, 401(k), paid training, sick time, and vacation time. If you’re looking for a workplace that values people and invests in your success, you’ve found it. Must have: • Flexible schedule, • US Work Authorization SIGN-ON BONUS OF $400 TO BE PAID THROUGHOUT THE COURSE OF 6 MONTHS. HOUSEKEEPING ASSOCIATE POSITION DESCRIPTION Department: Housekeeping Reports To: Housekeeping Manager POSITION SUMMARY The Housekeeping Associate supports the overall cleanliness, organization, and guest satisfaction of the hotel by performing room attendant duties, laundry operations, public area cleaning, and houseperson responsibilities. This role ensures all guest rooms, suites, hallways, public spaces, and service areas meet Hilton Garden Inn (HGI) and Homewood Suites (HWS) brand standards. Associates may be assigned to either property, or both within the same shift, and may perform multiple roles within the same shift based on business needs. ESSENTIAL DUTIES AND RESPONSIBILITIES The Housekeeping Associate will be trained and utilized in multiple faucets of the housekeeping department, including room attendant, laundry services, public spaces, and houseperson. Management may assign or reassign duties and responsibilities at any time including working at either the Hilton Garden Inn and Homewood Suites as well as varying sections, roles, or combining multiple roles in the same shift. The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation. Rooms/Suites/Public Spaces • Clean and service assigned guest rooms or suites, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens., • Empty trash containers and replace liners., • Restock guest amenities (soap, towels, paper products, etc.) as well as housekeeping inventory., • Remove and properly return guest trays, dishes, and silverware., • Clean and vacuum exterior entry areas, hallways, elevators and landings., • Maintain linen closets and supply areas in a clean, organized manner., • Ensure guest laundry and dry-cleaning orders are processed promptly., • Report maintenance issues or unusual room conditions to leadership immediately., • Respond to guest requests and complaints with professionalism and escalate when needed., • Ensure all rooms and suites are secured upon exiting. Laundry • Sort soiled linen by type and process according to brand and property standards., • Wash, dry, fold, and store linen; ensure quality standards are met before returning items to inventory.., • Organize linen by type and maintain neat storage racks and carts. Formulates washing formula for stained loads and all other laundry products processed through the laundry area including food and beverage items., • Communicates any maintenance and upkeep issues to leadership or Engineering., • Suggests methods for increasing laundry efficiency., • Handles chemicals and equipment as trained and according to SDS guidelines. Houseperson • Collect soiled linen from housekeeping carts and deliver to laundry., • Maintain and stock housekeeping carts with supplies and linen., • Strip vacant dirty rooms according to assignment logs and front desk updates:, • Remove trash from living areas, bathrooms, and refrigerators., • Remove sheets, pillowcases, and used towels; leave mattress pads and pillow protectors unless soiled., • Follow safety and security protocols when entering rooms., • Transport clean linen to floor storage rooms and replenish PAR levels., • Remove trash and soiled linen from pool areas, public spaces, and service areas., • Clean public areas including lobbies, restrooms, offices, and hallways., • Assist with deep cleaning tasks such as carpet shampooing, window cleaning, and high-dusting., • Run items to guests or assist housekeepers as needed., • Complete assigned tasks from supervisors, managers, or the front desk., • Follow all room-status procedures:, • Only strip rooms confirmed as vacant dirty by the front desk., • Report any room with luggage or signs of occupancy immediately. All Roles • Wear proper uniform and name badge; follow appearance guidelines., • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience., • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems., • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction., • Be in proper uniform, name badge and follow appearance guidelines., • Follows proper key control procedure for issued keys., • Remains aware of all potential security problems and reports them to supervisor/manager., • Reports any suspicious or unusual situations encountered while performing duties to supervisor/manager., • Maintain knowledge of property layout, amenities, and emergency procedures. Work Environment The work environment characteristics described here are the responsibilities of those associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually quiet. The associate will most often work alone. Equal Opportunity and At-Will Statement Pierpoint Management and its properties are equal opportunity employers. The Company prohibits discrimination and harassment and provides reasonable accommodation as required by federal, state, and local law. This job description is not a contract and does not change the at-will nature of employment. Requirements: REQUIRED SKILLS AND ABILITIES • Strong communication, interpersonal skills and a positive attitude., • Able to work well independently and as part of a team., • High attention to detail and commitment to guest satisfaction., • Strong attention to detail with a commitment to exceptional guest service., • Adhere to the policies and procedures of the company., • Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests., • Knows emergency procedures, safety precautions and safest work habits., • Able to clearly communicate to Associates, guests, vendors, Corporate Executives., • The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours., • Flexibility to work varying schedules, shifts, and hours based on business needs. Language skills: Associates should have the ability to read and interpret documents such as safety rules, safety awareness information (SDS)(MIPP), procedure manuals, keep logs, record work order items and speak effectively to customers and other associates with or without accommodation. EXPERIENCE AND/OR EDUCATION • Any combination of education and experience that provides the required knowledge, skill, and ability, • Ideal candidate will have a minimum of one year hospitality experience in a Housekeeping or Janitorial role. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform. • While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear., • The Associate is frequently required to reach with hands and arms., • The Associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl., • The Associate must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 80 pounds., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job DescriptionJob Summary: The Room Attendant plays a vital role in delivering Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects our company values of Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Driven. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard. Key Responsibilities: Deliver Outrageous Hospitality Provide a welcoming presence when interacting with guests in hallways or rooms. Respond to guest requests with urgency and positivity. Demonstrate fairness, kindness, and professionalism at all times. Protect guest privacy and security with strict adherence to policies Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments Make Everything Sparkle (Cleanliness & Presentation) Clean and service guest rooms according to brand and company standards. Follow ABC Rule - Always Be Cleaning - throughout the shift. Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality. Restock amenities according to inventory par levels. Report maintenance issues immediately to ensure timely repair. Follow Brand & Company Standards Use proper cleaning techniques, safe chemical handling, and labeling. Follow established room assignment procedures, timing expectations, and checklists. Ensure carts, linen closets, and equipment are clean, organized, and fully stocked. Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.). Safety, Security & Asset Protection Follow OSHA, brand, and company safety guidelines. Maintain secure handling of master keys and guest belongings. Report hazards, suspicious behavior, or injuries immediately. Care for hotel equipment and tools with consistently safe handling. Teamwork, Communication & Collaboration Communicate room status updates clearly using the required system (radio/hotel phone). Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams. Assist fellow associates when needed to support productivity and deadlines. Maintain a positive and respectful work environment. Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms) Skills: Detail-oriented and thorough. Prioritization and time management skills. Ability to work with little or no supervision while meeting high-performance standards. Physical mobility and stamina. Ability to follow instructions. Professional and polite. Ability to lift at least 35lbs. Ability to remain discreet and respect the privacy of guests. Ability to perform consistent work to the highest of standards Additional Details: This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job Description Houseperson / Laundry Attendant (Overnight – Front Desk Break Coverage)- Part Time Hours Do you take pride in keeping things clean and organized? Do you enjoy helping guests and being part of a team? We are currently hiring a Houseperson / Laundry Attendant to support housekeeping and laundry operations while also covering the front desk during the Night Auditor’s breaks. What We Offer: • Competitive pay, • Daily Pay, • Flexible schedule, • Employee discounts, • Career advancement opportunities, • Full benefits including medical, dental, vision, 401k, and paid vacation (Depends on Employement Status)Schedule Overnight hours will vary between 10:00 PM and 6:00 AM, typically scheduled in 4-hour shifts. What You’ll Do: • Clean and maintain public areas (lobby, hallways, breakfast area, and public restrooms), • Support the housekeeping team by stocking supplies and removing soiled linens, • Assist with laundry (wash, dry, fold, and organize linens and towels), • Perform property walks and help maintain overall cleanliness throughout the hotel, • Deliver guest requests such as towels, linens, and toiletries, • Cover the front desk during the Night Auditor’s breaks and assist guests as needed, • Help keep the lobby and front desk area clean and organized, • All other duties as assignedWhat We’re Looking For:, • 6 months to 1 year of housekeeping, laundry, or customer service experience preferred, • Comfortable assisting guests during overnight hours, • Strong attention to detail and ability to work independently, • Open availability preferred, • High school diploma or equivalent preferred

Job DescriptionDescription: As our Guest Experience Manager, you will lead the front-of-house experience and champion a culture of hospitality that creates memorable stays for every guest. This is not a traditional Front Office Manager role. Your primary focus is elevating the guest experience, supporting the Front Desk team, driving Marriott Intent to Recommend (ITR) and GuestVoice scores, and ensuring every interaction reflects our commitment to exceptional service. You'll spend the majority of your time on the floor coaching associates, engaging with guests, recognizing Marriott Bonvoy Elite members, resolving service opportunities in real time, and partnering with all departments to deliver a seamless guest experience from arrival through departure. This position may require flexible scheduling availability, including evenings, weekends, and holidays. Requirements: Job Requirements • Champion a service-first culture that consistently meets or exceeds guest expectations while improving Marriott Intent to Recommend (ITR), GuestVoice, and overall guest satisfaction., • Serve as the primary coach and mentor for the Front Desk team by providing real-time feedback, recognition, and service recovery support., • Maintain a visible presence in the lobby during peak arrival and departure times to engage guests and ensure exceptional service delivery., • Personally welcome and recognize Marriott Bonvoy Elite members while ensuring all brand standards and Elite benefits are consistently delivered., • Monitor guest feedback, service recovery cases, and Marriott performance metrics daily, developing action plans to improve results., • Prepare team member schedules in accordance with business demands, labor budgets, and forecasted occupancy., • Ensure hotel staff is trained in financial control procedures for cash handling, vouchers, inventories, receivables, and operational compliance., • Recommend local attractions, restaurants, and experiences that enhance each guest's stay and reflect the local destination., • Inform guests of all hotel amenities, services, events, and promotions to maximize engagement throughout their stay., • Lead recruiting, hiring, onboarding, coaching, performance evaluations, training, recognition, and corrective action for the Guest Experience team., • Partner closely with Housekeeping, Engineering, Food & Beverage, and Sales to ensure guest requests are communicated promptly and resolved efficiently., • Ensure only clean, inspected, and fully functional guest rooms are assigned during check-in., • Monitor daily arrivals, departures, room inventory, and oversell situations while partnering with Revenue Management and Operations to deliver the best possible guest experience., • Identify opportunities to improve operational efficiency, service consistency, and guest loyalty through continuous coaching and process improvement. Job Qualifications • Experience leading Front Office, Guest Services, or Hotel Operations in a hospitality environment., • Strong understanding of Marriott service culture, Marriott Bonvoy Elite recognition, GuestVoice, and Intent to Recommend (ITR) metrics is highly preferred., • Ability to operate hotel Property Management Systems (PMS)., • Passion for delivering exceptional hospitality and creating memorable guest experiences., • Proven ability to coach, motivate, and develop service-focused teams., • Strong communication, interpersonal, and conflict-resolution skills., • Ability to multitask, prioritize, and remain calm in a fast-paced environment., • Highly motivated team player with strong initiative and a commitment to continuous improvement., • Effective at anticipating guest needs, resolving service challenges, and making sound operational decisions., • Readily available, approachable, and visible to both guests and team members throughout each shift., • Flexible schedule with availability to work evenings, weekends, and holidays., • Valid Driver's License preferred. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance, • Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Front Office Supervisor Pay Range: $23.00 - $25.00 per hour (Non-exempt) Final compensation is based on experience, hotel brand familiarity, and demonstrated leadership capability. Job Type: Full-Time Location: Embassy Suites La Jolla, San Diego Job Summary: The Embassy Suites La Jolla is seeking a motivated, experienced Front Office Supervisor to lead daily front desk operations and deliver an exceptional guest experience. This role is ideal for a hands-on hospitality professional who thrives in a fast-paced environment and enjoys mentoring team members while maintaining high service standards. As Front Office Supervisor, you will oversee front desk activities, support and coach associates, and act as a key problem-solver for guest concerns—ensuring smooth operations and memorable stays for every guest. Key Responsibilities: • Supervise daily front-office operations to ensure efficient, professional guest service., • Oversee guest check-in and check-out procedures, including reservations, billing, and payment handling., • Train front office team members on hotel procedures, brand standards, and customer service expectations., • Serve as the first point of escalation for guest issues, resolving concerns promptly and professionally., • Ensure the front desk area is clean, organized, and guest-ready at all times., • Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest experiences., • Support scheduling, coverage needs, and shift transitions as required. Qualifications: • High school diploma or equivalent required., • Minimum of 2 years of experience in a front-office, hospitality, or customer-service supervisory role., • Strong leadership and team-management skills with a service-focused mindset., • Excellent communication and interpersonal skills., • Proficiency with computer systems and hotel property management systems (PMS preferred)., • Ability to multitask, prioritize, and remain calm in a fast-paced environment., • Availability to work a flexible schedule, including weekends and holidays. Compensation & Benefits We believe in supporting our team members both professionally and personally. Our benefits package includes: • Competitive hourly pay within the posted range., • Medical, dental, and vision insurance., • Paid vacation, sick time, and company-observed holidays., • 401(k) retirement plan with employer match., • Hotel and travel discounts., • Employee Assistance Program (EAP)., • Health Savings Account (HSA) and Flexible Spending Account (FSA) options., • Short-term and long-term disability insurance., • Pet wellness benefits., • Ongoing training and professional development opportunities within the hospitality industry. Why You’ll Love Working With Us You’ll be part of a collaborative and supportive hospitality team that values professionalism, growth, and genuine service. We recognize initiative, encourage development, and take pride in creating an inclusive workplace where every team member’s contribution matters. Equal Employment Opportunity We are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by applicable law.

Job DescriptionMaintenance Supervisor Department: Engineering / MaintenanceReports To: General ManagerPosition Type: Full-Time, ExemptSchedule: Varies; must be available for evenings, weekends, holidays, and on-call emergencies Position Summary The Maintenance Supervisor oversees the day-to-day upkeep, repair, and preventive maintenance of the property's guest rooms, public spaces, mechanical systems, and grounds. This role ensures all areas of the hotel operate safely, efficiently, and to brand standard. The ideal candidate is a hands-on problem solver who communicates clearly with guests and staff alike, collaborates effectively across departments, and keeps detailed records to support smooth operations. Key ResponsibilitiesMaintenance & Repairs • Perform and supervise routine, preventive, and emergency maintenance across guest rooms, common areas, HVAC, plumbing, electrical, and mechanical systems., • Troubleshoot and resolve equipment, appliance, and building issues promptly to minimize guest disruption and downtime., • Conduct regular inspections of the property to identify and correct safety hazards, code issues, and wear-and-tear before they affect guests., • Coordinate and oversee outside vendors and contractors for specialized repairs, ensuring quality and timely completion.Cross-Department Collaboration, • Work closely with Front Desk, Housekeeping, and Management to prioritize work orders and respond quickly to guest and operational needs., • Partner with Housekeeping to ensure rooms are returned to service quickly and meet quality standards after repairs., • Communicate proactively with Front Desk on room availability, out-of-order status, and timelines so the team can manage guest expectations., • Support property-wide initiatives, renovations, and projects in coordination with ownership and management directives.Communication, • Interact professionally and courteously with guests, addressing maintenance-related concerns with urgency, empathy, and discretion., • Provide clear updates and instructions to maintenance staff, ensuring tasks are understood and completed correctly., • Escalate significant issues, recurring problems, and resource needs to the General Manager in a timely, solution-oriented manner.Logs, Records & Inventory, • Maintain accurate and up-to-date maintenance logs, work order records, and preventive maintenance schedules., • Document completed work, parts used, and follow-up needs for each job to support accountability and trend tracking., • Manage and monitor inventory of tools, parts, supplies, and equipment; reorder as needed to avoid shortages and control costs., • Track warranty information, service contracts, and equipment specifications for key systems and assets.Safety & Compliance, • Ensure all maintenance work complies with safety regulations, brand standards, and local building codes., • Maintain knowledge of emergency procedures and respond appropriately to alarms, leaks, outages, and other urgent situations., • Keep work areas, storage rooms, and mechanical spaces clean, organized, and secure.Team Leadership, • Supervise, schedule, and support maintenance staff, providing guidance and training as needed., • Assist in evaluating performance and fostering a productive, accountable, and team-oriented work environment.QualificationsRequired, • 2+ years of maintenance experience, with at least 1 year in a supervisory or lead role (hospitality preferred)., • Working knowledge of HVAC, plumbing, electrical, carpentry, and general building systems., • Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff., • Strong organizational skills and attention to detail, particularly in recordkeeping and inventory management., • Ability to prioritize and manage multiple work orders in a fast-paced environment., • Availability to work flexible hours, including weekends, holidays, and on-call shifts.Preferred, • Trade certifications (HVAC, electrical, EPA, CPO/Pool Operator, etc.)., • Experience with property management or work order software., • Familiarity with brand maintenance standards and preventive maintenance programs.Physical Requirements, • Ability to stand, walk, bend, kneel, and climb ladders for extended periods., • Ability to lift and carry up to 50 lbs and occasionally more with assistance., • Comfort working in various conditions, including mechanical rooms, rooftops, and outdoor areas. This job description is intended to outline the general responsibilities of the position and is not an exhaustive list of all duties. Responsibilities may be adjusted based on the needs of the property.

Job Description Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego. Team members support guests across a 15-acre peninsula with bay views, a tranquil resort setting and access to both Coronado and the downtown skyline. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A guest-focused Recreation Attendant who brings energy, safety awareness, and a spirit of fun to our pools, beaches, fitness areas, and resort activities. You'll be the friendly face that welcomes guests to our recreation spaces, supports daily programming, manages equipment and cabanas, and ensures every experience is seamless, engaging, and safe. From sunrise yoga setups to family games by the pool, you'll help create memorable moments that keep guests returning year after year. Who You Are: Hospitality-Hearted: You deliver warm, genuine service and create a welcoming environment where guests feel cared for. Safety-Minded: You proactively maintain clean, orderly, and hazard-free spaces; you respond calmly and confidently to incidents. Energetic Host: You enjoy leading activities and encouraging guest participation with an upbeat, inclusive approach. Organized & Reliable: You manage schedules, setups, and inventories with precision and follow-through. Team-Oriented: You communicate clearly, collaborate across departments, and support your teammates to get the job done. Veterans and military spouses are encouraged to apply. What You'll Do: Greet guests at pools, beach areas, fitness centers, and recreation desks; provide information on amenities, hours, and programming. Host and support daily activities (e.g., fitness classes, lawn games, children's crafts, movie nights, seasonal events). Create a warm, friendly atmosphere while maintaining Loews' understated elegance and brand standards. Assist with cabana and chair reservations; escort guests to assigned locations and provide setup (towels, water, amenities). Anticipate guest needs; resolve concerns efficiently or escalate to the Recreation Manager when appropriate. Monitor recreation areas to ensure safety, capacity, and cleanliness; enforce property rules and local regulations. Set up, inspect, and break down daily equipment (e.g., umbrellas, lounge chairs, game sets, fitness accessories). Conduct regular walk-throughs for hazards; respond to spills, weather changes, and other conditions promptly. Support incident response and emergency procedures; call for assistance as needed (Security, Engineering, Medical). If certified, provide basic first aid within scope of training and assist lifeguard staff during emergencies. Maintain inventory of towels, supplies, recreation equipment; track usage and report loss/damage. Prepare activity spaces according to schedule and planograms/diagrams; maintain visual order and brand cohesion. Process cabana, activity, and rental transactions (where applicable); handle cashless payments per policy. Coordinate with Housekeeping and Engineering for cleanliness and maintenance needs; submit and follow up on work orders. Support seasonal programming rollouts, holiday events, and special activations in partnership with Marketing/Events. Share guest feedback and participation trends with the Recreation Manager to enhance programming. Communicate clearly with front desk, concierge, and food & beverage teams to align on guest requests and service timing. Attend meetings and training sessions; maintain up-to-date knowledge of offerings, promotions, and safety procedures. Shuttle guests by golf cart around property, including Silver Strand Beach Hut. Requires Valid Driver's License. Other Responsibilities Preserve the livelihood and reputation of recreation outlets by complying with legal policies and requirements. Regularly lift 45 pounds; reach, bend, crouch, kneel, push, pull, and walk; stand for several hours at a time. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Previous customer service or hospitality experience preferred; recreation, fitness, or resort experience a plus. CPR/AED and First Aid certification preferred (or willingness to obtain upon hire); Lifeguard certification a plus depending on property needs. Strong communication and interpersonal skills; confident facilitating small groups and family activities. Basic proficiency with Microsoft Office (Teams, Word, Excel) and point-of-sale systems; comfort with scheduling tools. Reliable, organized, and proactive with a collaborative mindset. Knowledge of local attractions and outdoor/recreation practices; comfort working in outdoor environments. Multilingual abilities are a plus. The wage for this position is $18.85. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job DescriptionDescription: As our Bartender / Front Desk Agent, you will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. To succeed in this position, you should have an engaging and friendly personality, be efficient, observant, and knowledgeable. This position may require flexible scheduling availability. Requirements: Job Requirements: • Be readily available and approachable for all guests while always extending professionalism, • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the managemen team, • Know local health and safety codes and regulations that apply to the hotel, • Ensure the bar service space remains well-stocked at all times, • Receive beverage orders and directing these to the kitchen, as needed, • Cleaning and sanitizing table, countertops, and floors after each service, • Collect payment for all transactions or charge transactions to guest accounts according to the IHM policy, • Prepare and serve classic and innovative drinks while following all company, local, and state guidelines, • Validate customers' IDs and monitor all beverage consumption in order to address severe intoxication Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member of the Month, Quarter, and Year recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Schedules, coordinates, directs and delegates work to Front Desk department associates., • Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews., • Trains new employees on compliance with company, hotel, and brand standards., • Makes recommendations for disciplinary action of employees as appropriate., • Maintains good working relationships and communications with all departments., • Verifies accurate room status information is maintained and properly communicated according to the procedures established., • Resolves guest complaints quickly, efficiently and courteously., • Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.Qualifications, • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks, • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Supervisor. Here is what you will be doing each day: • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., • Supervise the Guest Service Agents., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. Compensation: $28.00 per hour Does this sound like you? • You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to establish and maintain effective working relationships with associates, customers and patrons., • Have a self-starting personality with an even disposition., • Are able to maintain a professional appearance and manner at all times., • Can communicate well with guests., • Are you willing to “pitch-in” and help co- workers with their job duties and be a team player., • Do you have Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Have the ability to access and accurately input information using a moderately complex computer system., • You are able to stand, walk and continuously perform behind the front desk. You are able to observe and detect signs of emergency situations. You will Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members. Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. We are ready for you to start your journey with us where Belong. We Care. Shine Bright.

Job DescriptionCompany Description Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun, and inspiration leads to immersion. Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison. Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. What is in it for you: • Employee benefit card offering discounted rates in Accor worldwide for you and your family, • Learning programs through our Academies designed to sharpen your skills, • Ability to make a difference through our Corporate Social Responsibility activities, • Career development opportunities with national and international promotion opportunities. The sky is your limit., • Rate of Pay: $25.50/hour USDJob Description If you enjoy a job where every day is different, then Overnight Front Office Supervisor is the role for you! As an Overnight Front Office Supervisor, you will lead the front office team by demonstrating exemplary guest service and follow through. You will be essential in creating an environment where the team is motivated and creative, ensuring guests have a pleasant experience throughout their stay. What you will be doing: • Consistently offer professional, friendly and engaging service, • You provide a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards, • You assist the Director of Front Office in all aspects of the department and ensure service standards are followed, • You are able to manage the operation and make decisions in the absence of senior leadership, • You are familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Guest Services and Food & Beverage, providing hands-on support as needed, • You ensure that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy, • You provide managerial support for Front Desk, Guest Services and Housekeeping in the daily operational duties for these areas in the absence of the department managers, • You are an inspiration to all hotel staff to achieve luxury levels of performance, • You are an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression, • You communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation, • You train Overnight Front Desk Colleagues and fulfill training role, • You drive rate and RevPar through upselling room types, • You resolve guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner, • You assist the Front Office and Accounting Teams in the completion of Daily Accounting, IT and Audit work, • You generate and distribute management reports, • You assist the guests with any comments, questions, or concerns during their stay, • You make recommendations for activities and restaurants, • You assist with luggage and transportations inquiries, • You enroll guests to Accor Live Limitless loyalty program and update profiles when applicable, • You liaise with other Departments in regards to special Guest requirements (i.e. Guest Services, Guest Experience, Housekeeping, In Room Dining, and Engineering), • You are present at the Reception desk whenever possible, • You deal promptly and effectively with any complaints, • You coordinate arrivals and departures, monitor waiting times, always keep guests informed and ensure that they are as comfortable as possible, • You conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems, • You liaise with Guest Services to ensure swift baggage dispatch and collection, • You follow up on late cancellations and no shows and charge when appropriate, • You deal with room moves, and ensures seamless communication of these with the relevant departments, • You check potential room revenue for any discrepancies and do necessary corrections, • You maintain amicable and co-operative working relations with all other departments, • You ensure enough supplies of all stationary items are in storage, • You visually observe associate productivity and provide constructive feedback and coaching when applicable, • You determine and communicate necessary projects for operation or cleanliness, • You ensure all appropriate paperwork is received from guest and colleagues for accounting, • You prioritize the daily activities of the Front Desk Team, • You assist in ensuring breaks are taken as scheduled, • You ensure cleanliness, safety and order in all Front Desk areas and reports and action deficiencies as necessary, • You are familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction, • You are familiar with Fairmont Grand Del Mar, all the facilities and services offered, • Follow all safety and sanitation policies, • Other duties as assigned, • This position operates on a 4-day, 10-hour workweek. The regular schedule includes two daytime shifts and two overnight shifts each week., • Employees assigned to overnight shifts are eligible for an overnight shift differential, providing additional hourly compensation for all qualifying overnight hours worked.Qualifications, • Two-year hotel Front Office experience plus one year of supervisory experience preferred., • Must be able to speak, read, write and understand the primary language(s) used in the workplace, • High school or equivalent education required. Bachelor’s Degree preferred, • Must be able to read and write to facilitate the communication process, • Requires good communication skills, both verbal and written, • Must possess basic computational ability, • Must possess basic computer skills, • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary, • Ability to solve problems and make rational decisions, • Knowledge of Resort operations, its services, and facilities, • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA Physical Demands • Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems, • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task, • Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis, • Must be able to exert well-paced ability in limited space, • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks, • Must be able to lift up to 15 lbs. on a regular and continuing basis, • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity, • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception, • Requires manual dexterity to use and operate all necessary equipment, • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Manager. Here is what you will be doing each day: • Train, recommend performance evaluations, resolve problems, provide open, communication and recommend discipline and/or termination when appropriate., • Respond to guest’s special request, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgement, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Comply with attendance rules and be available to work on a regular basis., • Supervise Guest Service Agents., • Perform any other job duties as assigned., • This is an overtime eligible manager position. Compensation: $62,000-$65,000 Does this sound like you? • You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to establish and maintain effective working relationships with associates, customers and patrons., • Have a self-starting personality with an even disposition., • Are able to maintain a professional appearance and manner at all times., • Can communicate well with guests., • Are you willing to “pitch-in” and help co- workers with their job duties and be a team player., • Do you have Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Have the ability to access and accurately input information using a moderately complex computer system., • You are able to stand, walk and continuously perform behind the front desk. You are able to observe and detect signs of emergency situations. You will Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members. Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. We are ready for you to start your journey with us where Belong. We Care. Shine Bright.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are seeking a positive, friendly Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standards, • Shifts are 10:15 pm - 6:15 amQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Opportunity for advancement Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits/Perks • Flexible Scheduling - 1 full time and 1 part time role, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standards, • Check out guests for Prospect Market, • Assist with valet and luggage Qualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits: • Employee discounts Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Flexible schedule Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standards, • Responsible for multi tasking which includes market and valet services. Both are additional ways to make tips. Qualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Homewood Suites San Diego Mission Valley/Zoo is a welcoming, team-focused place to grow your hospitality career. Our Curators enjoy a relaxed, supportive environment where having fun with guests is part of the job. With guest offerings like complimentary breakfast, evening socials, and a modern setting, it's a great spot to build meaningful connections and enjoy each workday. The Engineering Manager is responsible for supporting and overseeing the daily maintenance operations of the hotel, ensuring the property remains safe, functional, visually appealing, and aligned with hotel and brand standards. This role assists the Chief Engineer in managing work orders, preventive maintenance programs, projects, vendor coordination, pool maintenance, and the day-to-day leadership of the Engineering Curators. The Engineering Manager partners closely with Housekeeping, Front Office, Operations, and hotel leadership to prioritize maintenance needs, resolve guest concerns, and support a positive guest and Curator experience. Oversee daily maintenance activities and work orders throughout guest rooms, public areas, back-of-house areas, mechanical spaces, equipment, exterior areas, and hotel grounds. Support and lead projects assigned by hotel leadership. Assign preventive maintenance tasks for rooms, mechanical systems, equipment, and building areas to Engineering Curators. Conduct inspections to ensure preventive maintenance is completed accurately, timely, and in accordance with hotel and brand standards. Supervise, train, coach, and mentor Engineering Curators to support performance, accountability, and team development. Communicate performance concerns, training needs, or staffing concerns to the Chief Engineer and/or hotel leadership. Ensure accurate records of repairs, inspections, preventive maintenance, logs, and completed work orders are maintained. Manage and coordinate vendor relationships for specialized repairs, inspections, service contracts, and property projects. Maintain the hotel pool and related equipment, including daily cleaning, proper chemical balance, filter cleaning, maintenance request forms, and required record logs. Work closely with Housekeeping, Front Desk, and Operations to prioritize guest-impacting maintenance needs. Respond promptly and professionally to guest questions, concerns, complaints, and maintenance requests to ensure strong guest satisfaction. Communicate effectively with hotel leadership regarding project status, property risks, repair needs, vendor updates, and recommendations. Assist the Chief Engineer with schedule creation, payroll review, supply ordering, inventory, and department organization as needed. Remain calm, alert, and professional during emergency situations, heavy hotel activity, guest concerns, or urgent property needs. Support emergency response procedures, including fire, flood, power outage, safety concerns, and other property-related incidents. Safely operate tools, equipment, and machinery required for maintenance work. Maintain compliance with company standards, safety procedures, OSHA guidelines, hotel policies, and applicable laws. Follow attendance expectations and be available to work a flexible schedule, including days, evenings, nights, overnights, weekends, holidays, and emergency calls as business needs require. Perform other job-related duties as assigned. Strong knowledge of hotel maintenance operations, including HVAC, electrical, plumbing, mechanical, painting, carpentry, and general building systems. Prior experience in hotel, hospitality, or commercial facility maintenance required. Prior leadership, supervisory, or team lead experience preferred. Certified Pool Operator certification preferred, or ability to obtain certification as required. Ability to troubleshoot and resolve maintenance issues under pressure. Strong verbal and written communication skills. Ability to partner effectively with hotel leadership, vendors, Curators, and guests. Positive attitude with a team-focused mentality. Strong organizational skills with the ability to prioritize work orders, projects, and guest needs. Ability to maintain accurate logs, records, and documentation. Ability to handle guest concerns in a professional, tactful, and service-focused manner. Ability to observe and detect signs of emergency situations and respond calmly and appropriately. Ability to work independently while also supporting a collaborative team environment. Ability to stand, walk, bend, kneel, reach, climb, crawl, and work in confined spaces for extended periods of time. Ability to climb ladders and stairs as needed. Ability to routinely lift, push, pull, and carry up to 75 pounds. Ability to safely operate maintenance tools, equipment, and machinery. Ability to work indoors and outdoors in varying temperatures and weather conditions. Ability to respond quickly to urgent maintenance or emergency situations. High school diploma or equivalent required. Prior hotel maintenance or commercial building maintenance experience required. Prior supervisory or leadership experience preferred. Certified Pool Operator certification preferred, or ability to obtain. Flexible schedule availability required, including weekends, holidays, nights, overnights, and emergency calls as needed.

Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given. The hourly rate for this position ranges from $18.00 to $18.50. Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions. High work ethic and self-initiative. May be required to work varying schedules to include nights, weekends, and holidays. Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Help us succeed as our next Hotel Front Desk Associate to adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, and follow safety procedures and company policies. Other duties include provide excellent service to customers and team members, assist with processing returns and exchanges, work collaboratively across teams and departments, respond promptly to inquiries and resolve basic issues, maintain accurate records and documentation, along with support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, gain knowledge of company offerings to better serve clients. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available. Training is available for all motivated applicants.

Salary Range: $85,000-$90,000, discretionary bonus eligible The Senior Catering Sales Manager will be responsible for managing a sales territory/segment and achieve or exceed monthly, quarterly and yearly revenue goals by developing accounts and business opportunities. They will also assist the Director of Sales and Marketing in managing overall catering and banquet revenue and responsible for maximizing profitability and ensuring overall guest satisfaction. What We Offer: • Vacation, Holiday, and Sick pay, • Medical/Dental/Vision (with opt. out option), • Hotel Room Discount, • Free Parking ($220 value), • Meal Allowance per bona fide meal break ($10 per bona fide meal break up to 1 per shift), • Travel Reimbursement (if applicable), • Company Paid Life Insurance & AD&D when enrolled in Medical, • Voluntary Life Insurance AD&D, • 401(k) 4% Match, • Discount programs, • Education Assistance Program, • Voluntary Long-Term Disability, • Voluntary Short-Term Disability, • Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance, • Shoes for Crews MTS Pronto Program What You'll Do: Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client. Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources. Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest's needs, space availability, and meeting details. Show client meeting spaces and other areas of the hotel, as applicable Host clients at the hotel, so they can experience outlets firsthand Make outside sales calls and tele market to obtain business. Also utilize site inspections and on-site luncheons to book business. Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position. Evaluate a potential piece of business for profitability and overall benefit to the Hotel. Negotiate group rates with clients on an annual and on-going basis. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility. Follows up on the progress of clients booked, such as room night pick up, with the Front Desk Manager/Sales Coordinator to ensure maximum occupancy. Personally meet with VIP guests and clients to ensure their needs are met and to gather feedback Follow up on bookings and solicit repeat business. Represent hotel in community affairs and industry related events. Catering: Complete coordination of the Catering Sales Group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff. Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event Determine the requirements for and the follow up on special groups, VIPs, etc. Administrative: Participates in the marketing plans, promotions and services. Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Also prepares weekly expense reports. Understand and adhere to budgeted wage and hour limitations for associates. Attends department meetings and as needed, attends interdepartmental meetings. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Route associate commendations received from guests to the person responsible for assembling the daily packet. Notify management of any pertinent information related to shift activities. Determine the requirements for and the follow up on special groups, VIPs, etc. Follow supervisor's instructions and completes other duties as directed or assigned. Assist in the design of materials for promotions and public relations. Assist in the preparation of the marketing plan and budget. Assist in developing of marketing strategies by analyzing historical, current, and future hotel/market trends and creates selling strategies to capture the maximum amount of revenue Maintains accurate sales records, data base, and reports to provide history and ensure future and current quality service. Enhance future prospects through Delphi and other Marriott programs As needed, check banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event Assign room block and catering contracts based on company standards Prepare payroll in the absence of the Director of Sales & Marketing. Participate in Hotel Manager on Duty Program. Generate "thank you" notes to clients with prompt follow up of negative client feedback as necessary. Training: Ensure all associates are safety conscious and trained in safe work practices. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures. Assist the department manager with implementing the proper in-person training program. Assist with in-person new hire training and brand requirements, including tours of the hotel and meeting space. Staff Management: Be prepared for each daily activity and review any variations with management and staff. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information. Interact in-person with the General Manager, Sales subordinates, the Food and Beverage department, and Accounting team. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Supervise the staff and handle associate situations. Ensure staff is properly groomed and uniformed at all times. Ensure work area cleanliness is maintained at all times. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment. Assist in the preparation of weekly schedules in accordance to guest needs and staff availability. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place. Maintain a complete and accurate set of logs. Prepare and submit accident or injury reports when needed. Be a Team Player and encourage the teamwork attitude among staff. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws. Plan, assign and direct work of associates. Promote open channels of communication between all hotel departments. Assist in safety and maintenance by tracking items in HotSos for relevant department What We Need: Minimum 3 years' experience as a Senior Catering Manager in a similar capacity of 6,500 sq. ft. meeting space and 306 rooms required. Must have a proven track record of developing long term business relationships and consistently meeting or exceeding sales goals. High school graduate, some college preferred. Bachelor's degree preferred or equivalent combination of education and experience. Relevant military experience in a comparable capacity

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Hotel, Clerk, Front Desk, Portfolio, Hospitality

What you will be doing • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary., • Promptly, accurately and efficiently know how and where to post all charges., • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often., • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly., • Review any reservations with special requests and work to block rooms accordingly., • Have knowledge of hotel rates, discounts and how to handle each., • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary., • Hourly pay rate range: $19-$20/hr What we are looking for • High work ethic and self-initiative, • May be required to work varying schedules to include nights, weekends, and holidays, • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!, • Physical Requirements (In-Office Role), • Ability to work in a standard office environment., • Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day), • Occasional standing and walking throughout the workday., • Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment., • Ability to communicate effectively verbally and in writing., • Occasionally required to stand, walk, bend, reach, or carry items., • Ability to lift and/or move 1025 pounds as needed (e.g., files, office supplies)., • Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles)., • Ability to hear and participate in conversations and meetings, use phone and/or headset, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role., • OPERA PMS systems knowledge a plus. Training available., • Bilingual candidate a plus!, • A minimum of 1-2 years of customer service employment history., • Positive attitude working with diverse groups of people.

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What We Offer: • Free daily meal and salad bar, • Benefits including: Medical, Dental, Vision, 401K (based on employment status), • Paid vacation, sick, and holiday time, • Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!, • Property retail shop and hotel discounts, • $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What We Ask: • Consistently provide professional, attentive, and genuinely friendly service, • Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Hourly Rate: $24.44 Summary The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service. • Trains and supervises front desk clerks and PBX operators., • Acts as Front Office Manager in the absence of the Front Office Manager., • Assists the Reservations and PBX Departments., • Reads the Communication Log and makes relevant entries., • Dispatches daily maintenance calls and work request orders to Engineering., • Uses voicemail, pagers and walkie talkies at appropriate times., • Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system., • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation., • Assists the Reservations Department in booking and assigning rooms., • Responsible for accurate shift closing reports for front desk clerks., • Does key audit and re-keys guest room locks when necessary., • Handles inquiries and provides information and directions to Guests and Members., • Informs housekeeping of check outs and new arrivals., • Follows up on all outstanding guest assistance requests., • Functions as Manager on Duty when needed., • Takes Tennis reservations., • Relieves the switchboard for breaks., • Writes Incident, Accident and Guest Comment reports., • Other duties may be assigned. Outcome The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor's role in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction. Supervisory Responsibilities Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls The employee is occasionally required to walk; sit; and reach with hands and arms. The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to Working Conditions Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures. The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management. Interaction Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers. Scheduling This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor, you're not just supervising daily front office operations you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Team at the Hilton San Diego Bayfront is currently seeking their next Front Office Supervisor to join the team. The ideal candidate will possess the following qualifications: • Available to work a flexible schedule, including days, evenings, overnights, weekends, and holidays., • Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette., • Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service., • Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback., • Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence., • Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment. Here's what you'll do during a typical day: • Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery, • Lead day-to-day team operations: Assign tasks, and provide training, guidance, and in the moment feedback, • Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues, • Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including: • Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program, • Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future, • Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents, • Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones, • Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care, • Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP), • Generous paid time off (PTO) Recharge, relax, and take time for what matters most, • Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered, • Financial security for your future Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to staywe're a great place to work.

We are looking for the next great team member to join our Front Office Team as an Assistant Front Office Supervisor. Here is what you will be doing each day: • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate., • Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business., • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers., • Supervise the Guest Service Agents., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. Compensation: $28.00 per hour Does this sound like you? • You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to establish and maintain effective working relationships with associates, customers and patrons., • Have a self-starting personality with an even disposition., • Are able to maintain a professional appearance and manner at all times., • Can communicate well with guests., • Are you willing to "pitch-in" and help co-workers with their job duties and be a team player., • Do you have Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Have the ability to access and accurately input information using a moderately complex computer system., • You are able to stand, walk and continuously perform behind the front desk. You are able to observe and detect signs of emergency situations. You will enjoy hotel room discounts at Marriott branded properties worldwide as well as our Crescent managed properties in North America for you & your family members. Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. We are ready for you to start your journey with us where Belong. We Care. Shine Bright. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story! Key Responsibilities: • Supervise front desk operations, including check-in, check-out, and guest services, • Lead and motivate the front desk team to provide exceptional customer service, • Handle guest inquiries, concerns, and special requests in a professional and efficient manner, • Train and onboard new front desk staff members, • Ensure accuracy and completeness of guest reservations and billing information, • Collaborate with other departments to resolve guest issues and enhance guest experiences, • Maintain a clean and organized front desk area, • Monitor and maintain compliance with hotel policies and procedures Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests. Qualifications: • Prior cash handling experience necessary, • High School graduate or G.E.D. equivalent, • Ability to communicate effectively with the public and other Team Members, • Read, write and speak English fluently, • Six months Front Desk experience, • Strong computer skills, • Flexible schedule including nights and weekends Benefits: • Multiple Tiers of Medical Coverage, • Dental & Vision Coverage, • 24/7 Teledoc service, • Free Maintenance Medications, • Pet Insurance, • Hotel Discounts, • Tuition Reimbursement, • Paid Time Off (vacation, sick, bereavement, and Holidays)., • 401K Match Salary Range: USD $27.25 - USD $28.25 /Hr.

Market based role driving sales initiatives for Marriott Select Brand Hotels in the San Diego area, Must reside in San Diego, CA Job Summary Drives revenue to achieve Hotel's topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. Candidate Profile Education and Experience Required: High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. Core Work Activities Managing Sales Activities Works with Property Sales Leader (ASL or DOS/DOSM) in identifying the top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels. Assist Property Sales Leader in identifying share shift targets. Ensures effective and efficient funnel management through available systems and collaborating with Multi-Hotel Sales. Manages daily Status Change reports to help close on hotel business. May work with Local Sales, U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. Provides property support by coordination and executing property internal mining efforts to assigned hotels Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms. Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads. Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts. Ensure Hotel has property lead generation program to identify new business. Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate. Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, etc.). Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). Conducts site inspections for customer accounts as appropriate. Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information. Qualifies and maintains customer's long-term business potential and refers customers to market, field, hotel or national sales office, as required. Verifies accurate and timely lead turnover to other Sales Channels and partners closely with the Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb. Leverages MI Leads for Out of Org, Non-Deployed Accounts. Presents stakeholder hotel benefits and features based on customer needs. Understands and utilizes all business processes written in support of the sales organization. Utilizes negotiation skills and creative selling abilities to uncover new business. Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels. Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) to sell effectively against the competition. Communicates trends, opportunities, and market changes to appropriate parties, as needed. Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), to optimize sales revenues. Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads. Tracks weekly activities and relationship to revenue and room night production. Sets day-today priorities to complete assigned responsibilities Actively participates and contributes to Sales Strategy Meetings as appropriate. Adjusts to significant variation in daily workload through independent prioritization. Drives revenue from local non-deployed accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Activate local tactics for deployed accounts to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities. Performs other duties as appropriate. Building Successful Relationships Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share. Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc). Visits neighborhood target and local small business accounts and coordinate follow up efforts. Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative. Handles customer care issues and as necessary, refers them to the appropriate owner. Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services customers to obtain and grow share of the account. Executes and supports the company's customer service standards. Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. • Job Identification 26060085, • Job Category Sales & Marketing, • Posting Date 05/28/2026, 09:43 PM, • Job Schedule Full time, • Locations 7750 Wisconsin Ave, Bethesda,

We are looking for a friendly, motivated Front Desk Supervisor to join our team! In this role, you will help lead our front desk team, create memorable guest experiences, and ensure our service and quality standards are consistently met. As a Front Desk Supervisor, you'll serve as a key resource for guests, team members, and hotel partners while helping to keep daily operations running smoothly and efficiently. At our hotel, we place a strong emphasis on teamwork and collaboration across all departments. We believe that exceptional guest experiences are created when every team works together toward a common goal. We are also proud of our commitment to promoting from withinmany members of our leadership team began their careers here in entry-level positions and have grown into management roles through hard work, dedication, and a passion for hospitality. We are looking for someone who is excited to develop their leadership skills, support their teammates, and grow their career with us. This position requires flexible scheduling availability. Must be available evenings, weekends, and holidays. • Complete, support and oversee guest check-in and check-out processes, providing guidance and assistance to team members as needed., • Monitor and verify payment processing procedures to ensure compliance with established hotel policies and financial controls., • Serve as a primary point of contact for guest, vendor, and team member concerns, resolving issues professionally and escalating when appropriate., • Prepare, review, and communicate all required shift reports and operational updates to management., • Train, coach, and mentor front desk associates on guest service standards, policies, procedures, and hotel programs., • Assist with creating, maintaining, and distributing team member schedules while supporting staffing needs and operational coverage., • Monitor front desk performance and procedures and provide ongoing feedback to improve service quality, productivity, and guest satisfaction., • Support management with departmental initiatives, employee development, and daily operational decision-making., • Night Audit experience or training required. Availability to work overnight shifts is required as business needs dictate, including coverage for staffing shortages and schedule gaps., • Minimum of one year of hospitality experience required; prior front desk supervisory or leadership experience preferred., • Highly motivated team player with strong initiative, accountability, and a commitment to achieving departmental goals., • Demonstrated ability to lead, motivate, and develop a team in a fast-paced hospitality environment., • Strong problem-solving and decision-making skills, with the ability to anticipate, prevent, identify, and resolve operational and guest service issues., • Ability to remain composed and effective while managing multiple priorities and stressful situations., • Readily available and approachable for guests and team members while consistently delivering exceptional customer service., • Proficient in hotel property management systems, cash handling procedures, and standard office software. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance, • Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities: • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications: • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks: • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from within Compensation: $18.00 - $18.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. We offer eligible employees a number of benefits to enhance their health and well-being: • Group insurance, including medical, dental, vision and company-paid life insurance., • Paid time off, • Company-matched 401(k) plan, • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account, • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!, • Get paid daily, • Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience., • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met., • Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay., • Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations., • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts., • Support the goals of the hotel through teamwork and collaboration with all departments. Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Job DescriptionBenefits: • Opportunity for advancement, • 401(k), • 401(k) matching Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction., • Complete other tasks requested by your immediate supervisor/ Manager Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.