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Job Description Job Title: Night Auditor – Condo Hotel Operations Department: Front Office FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed. RESPONSIBILITIES: Night Audit & Financial Review • Perform the daily night audit process in the property management system., • Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income., • Verify that all room rates, market codes, payment methods, and postings are accurate., • Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges., • Balance cash, credit card, and direct bill activity against system reports., • Identify and report discrepancies, missing approvals, or unusual transactions to management., • Prepare and distribute daily revenue, occupancy, and night audit reports., • Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable. Condo-Hotel Operations Support • Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units., • Ensure owner, guest, and rental program activity is properly coded and documented., • Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking., • Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations. Front Desk & Guest Service • Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution., • Respond to guest inquiries, complaints, and emergencies in a calm and professional manner., • Coordinate with security, housekeeping, engineering, and management for overnight operational needs., • Ensure guest privacy, confidentiality, and proper handling of sensitive information., • Maintain a professional front desk appearance and ensure proper shift handoff to the morning team. Controls & Compliance • Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures., • Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval., • Maintain accurate audit files and daily backup documentation., • Report any policy violations, suspicious activity, or system issues to management., • Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability. QUALIFICATIONS: • Previous night audit, front desk, income audit, or hotel accounting experience preferred., • Condo-hotel or residential hospitality experience is a plus., • Experience with hotel property management systems such as OPERA Cloud preferred., • Strong attention to detail and ability to reconcile financial activity accurately., • Good communication and guest service skills., • Ability to work independently overnight with minimal supervision., • Basic accounting, cash handling, and revenue audit knowledge preferred., • Bilingual English/Spanish preferred., • Must be dependable, professional, and able to maintain confidentiality. PREFERRED SKILLS: • Strong numerical and reconciliation skills., • Excellent attention to detail., • Guest service focused., • Ability to handle overnight issues calmly and professionally., • Organized and deadline-driven., • Knowledge of hotel revenue, taxes, payments, and folio billing., • Ability to identify errors and escalate issues appropriately. PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen., • The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms., • Specific vision abilities required by this job include close vision and color vision., • Able to lift up to 15 pounds at time. WORK ENVIRONMENT: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level., • We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees., • The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary., • The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Company: OKO Group is an international real estate development firm specializing in ultra‑luxury residential, hospitality, and commercial projects. Headquartered in Miami, we are a highly collaborative, people‑focused organization united by a passion for design excellence, service, and craftsmanship. Our offices reflect the same standards we apply to our developments—thoughtful, elevated, and welcoming environments created to support our teams, partners, and guests. At OKO Group, professionalism, presence, and attention to detail are part of our culture and our everyday experience. Summary: The Office Concierge serves as the face and first impression of OKO Group’s Wynwood Plaza office. This role is essential to creating a welcoming, polished, and highly professional environment for employees, executives, guests, and external partners. The ideal candidate is confident, poised, service‑oriented, and thrives in a high‑profile setting. They bring a hospitality mindset, impeccable presentation, and strong interpersonal skills, ensuring every interaction reflects the quality, discretion, and sophistication of OKO Group. This position requires someone who enjoys engaging with people, remains composed under pressure, and takes pride in maintaining an exceptional workplace experience. This role is fully in‑person at a newly finalized, premier office location. Essential Duties and Responsibilities: • Serve as the primary point of welcome for all visitors, guests, and staff entering the office, greeting everyone with confidence, warmth, and professionalism., • Manage the front desk and lobby experience to ensure a consistently polished, organized, and inviting environment., • Accurately announce arrivals, notify internal teams, and escort guests as appropriate., • Answer and direct incoming calls in a courteous and timely manner; take clear and accurate messages., • Maintain visitor logs, manage guest access, and uphold security and confidentiality protocols., • Coordinate meeting room schedules, assist with room setup, and ensure spaces are presentation‑ready at all times., • Support executive and team needs by assisting with hospitality requests, including refreshments, catering coordination, and client‑facing arrangements., • Monitor the appearance of reception and common areas, proactively identifying and addressing any issues related to cleanliness, organization, or presentation., • Receive and distribute mail, packages, and deliveries with attention to detail and discretion., • Communicate professionally with vendors, building management, and service providers as needed., • Anticipate needs and resolve issues discreetly to ensure a seamless experience for all visitors and employees., • Assist with special events, meetings, and office initiatives as assigned., • Perform additional administrative or support duties as requested by management. Knowledge/ Skills/ Abilities (KSA’s): • Professional Presence- Exhibits confidence, poise, and professionalism in all interactions; represents the company positively at all times., • Customer Service Excellence- Hospitality-driven mindset with a genuine desire to create exceptional guest experiences., • Interpersonal Skills- Friendly, approachable, and able to build rapport while maintaining appropriate boundaries and discretion., • Communication Skills- Clear, articulate, and courteous verbal communication; active listening skills., • Attention to Detail- Maintains a high standard of organization, presentation, and follow-through., • Adaptability- Able to remain calm and composed in a fast paced, high visibility environment; adjusts seamlessly to changing needs., • Judgment and Discretion- Handles sensitive situations and information with professionalism and confidentiality., • Dependability- Reliable, punctual, and accountable; consistently meets expectations. Minimum Qualifications: • High school diploma required; additional education or hospitality certifications preferred., • Minimum of 2–4 years of experience in a front‑facing role such as office concierge, receptionist, guest services, hospitality, luxury retail, hotel, or corporate environment., • Demonstrated experience interacting confidently with executives, clients, and high‑profile visitors., • Strong verbal communication skills with a clear, professional, and welcoming manner., • Ability to maintain a consistently polished and professional appearance appropriate for a luxury corporate setting., • Proficiency with basic office tools (phone systems, email, scheduling software). Work Environment / Conditions: • At Wynwood Plaza office, Miami, FL., • Professional office environment with a high volume of in‑person interaction., • Periods of standing or sitting at the front desk; occasional walking throughout the office., • Full‑time, in‑person; schedule may vary based on business needs, events, or meetings., • Must commute to Miami, FL 33127. Standard office hours are typically Monday to Friday from 9am - 5pm.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Reports to: Front of the House Manager Essential Functions: Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Efficient processing of guaranteed no show billings. Obtain nightly city-wide occupancy and average rate figures. Maintain current back up reports. Handling Express Check-Outs ensuring their completion. Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members. Ensuring adherence to all systems and control procedures. Documenting errors made by cash handling Heartists. Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed. Balancing of daily postings and revenue. Ensuring that the credit card charges are transmitting to the bank for proper payment. Responsible to handle all Worker’s Compensation reporting and procedures timely. Conducts hotel walks in every shift. Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager. Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards. Responsible to review all VIP arrivals and All members. Ensure guests are been advise of loyalty program. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Place of Work: Front Desk Division: Front Office Department Responsible To: Night Manager Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift. General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all staff., • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possibly service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Radkin Concierge provides elevated concierge services for luxury residential communities nationwide. Our Front Desk Concierge team serves as the primary point of contact for residents, guests, property management, board members, vendors, and service providers. We are seeking polished, professional individuals committed to delivering exceptional white-glove service and maintaining a luxury front-of-house presence. Responsibilities Include: • Welcome residents and guests with hospitality, professionalism, and Radkin brand standards, • Maintain lobby presence and ensure a luxury arrival environment, • Log and manage visitors, vendors, and contractors using building access systems, • Assist with package handling, deliveries, and service coordination, • Communicate clearly, confidently, and professionally with all stakeholders, • Complete shift passdowns and follow Radkin SOP expectations, • Support emergency, urgent response, and building safety protocols as needed Compensation: Starting from $17-$20 based on experience, with structured advancement to Lead + Rover tracks. Radkin Concierge is an equal opportunity employer and values diversity in luxury service workplaces. Requirements: • Previous concierge / hospitality / hotel / customer experience preferred, • Strong verbal communication and luxury presentation standards, • Ability to remain composed and professional in high-volume scenarios, • Comfortable using / learning BuildingLink, TekControl, ConciergeLink, Verdalink, etc, • Reliable transportation and punctual attendance required, • Open to rotating weekends and holiday coverage as needed

Job Description Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our part-time Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description About Us Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain — we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why. The Role This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice — phones, scheduling, check-ins, patient questions — with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like. What You'll Be Doing • Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately, • Managing the schedule — confirmations, reminders, filling cancellations, • Checking patients in and making sure every person feels expected and valued, • Walking patients through payment options using OrthoFi clearly and confidently, • Keeping the front desk running end-to-end — when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it. Schedule • Monday: 9:30 AM – 6:00 PM, • Tuesday: 8:30 AM – 7:00 PM, • Wednesday–Friday: 8:30 AM – 5:00 PMFull-time, in-person. Reliability is non-negotiable. Must-Haves • Fully bilingual — English and Spanish. Spoken and written. This is not optional., • Reliable. Five days a week, on time, every time., • Self-directed. You learn fast, ask smart questions, and don't need hand-holding., • Tech-comfortable. We use Cloud9 Ortho and OrthoFi — easy to learn, but you have to be genuinely comfortable with software., • Strong communicator. Warm on the phone, professional in writing, clear in person., • Local. We need someone in or near North Miami Beach who can show up consistently. Strong Pluses • Background in hospitality, hotel front desk, or restaurant hosting, • Prior dental or medical office experience, • Familiarity with insurance or patient financial conversations Compensation • $18–$22/hour based on experience, • 90-day performance review with growth potential, • [PTO / Benefits — add yours here] How to Apply Send your resume and a short note — not a form letter — telling us why this role fits you right now. We read everything. info@nmbortho.com

Job Description JOB SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Maintain awareness of undesirable persons on property premises., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Address guests' service needs in a professional, positive, and timely manner., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Assist other employees to ensure proper coverage and prompt guest service., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication • Provide assistance to coworkers, ensuring they understand their tasks., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Talk with and listen to other employees to effectively exchange information., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)., • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Assists Management • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • JOB SPECIFIC TASKS (continued), • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)., • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards)., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Coordinate tasks and work with other departments to ensure that the department runs efficiently., • Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity. Working with Others • Support all co-workers and treat them with dignity and respect., • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Develop and maintain positive and productive working relationships with other employees and departments., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. Physical Tasks • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Housekeeping Protocol • Identify and report preventative or other maintenance issues in public areas or guest rooms., • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs., • Respond promptly to requests from guests, Front Desk, or At Your Service requests., • Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards., • Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists., • Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete., • Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards., • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards., • Complete incident reports for any incidents or accidents that occur during shift. Guest Rooms, Villas, and Suites • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering., • Report missing hotel/resort property and damages to room to manager/supervisor. Housekeeping Quality Control • Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met., • Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met. Housekeeping Coordination • Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms., • Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room)., • Assist Housekeeping management in managing daily activities of Housekeeping and Laundry., • Communicate additions or changes to the assignment sheets to Housekeeping staff as they arise throughout the shift., • Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms., • Prepare and distribute assignment sheets/workboards to Housekeeping staff., • Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift. CRITICAL COMPETENCIES Analytical Skills Decision-Making Problem Solving Personal Attributes Dependability Integrity Positive Demeanor Safety Orientation Presentation Stress Tolerance Adaptability/Flexibility Initiative Assist Management Resolving Conflict Delegating and directing Coaching and developing Team building Performance Management Interpersonal Skills Customer Service Orientation Team Work Diversity Relations Interpersonal Skills Organization Time Management Detail Orientation Multi-Tasking Planning and Organizing Communications Listening Communication English Language Proficiency Physical Ability Visual Acuity CANDIDATE PROFILE Education: High school diploma/GED equivalent Related work experience: At least 1 year of related work experience Supervisory experience: At least 1 year of supervisory experience Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job Description Front Desk/Night Auditor, Must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills include: • Strong customer service, • knowledge of safety and bookeeping skills, • Attention to detail and organization skills, • Time management and multitasking skills, • Excellent verbal and written communication skills, • Must be able to answer complaints, • Abiliity to solve problems and diffuse tense situations, • Must be bilingual, • Must be able to work our third shift 11:00pm to 7:30am, • check in and check out guests, • Perform Night audit, • Must keep lobby clean at all times., • Keep coffe area clean Company DescriptionSignature Inn Miami by SonestaSignature Inn Miami by Sonesta

Job Description ???? PART-TIME SECURITY and FULL TIME GUARD POSITIONS AVAILABLE ???? ???? Downtown Miami | Miami Beach | Brickell We are currently hiring professional Security Officers for luxury residential properties in Miami’s most prestigious locations. Join a team that values professionalism, customer service, and security excellence. ???? Position Details • Part-Time and full time Opportunities Available, • Pay: $18.00 - $20.00per hour, • Locations: Downtown Miami, Miami Beach, Brickell, • Positions: Unarmed Security Officers, • Licenses Required: Florida Class D ???? What You’ll Do • Provide white-glove customer service to residents and guests, • Perform routine patrols (lobby, garage, amenities, exterior), • Monitor CCTV & access control systems, • Manage visitor access, vendors, and deliveries, • Respond to incidents, alarms, and emergencies, • Maintain a safe and secure environment, • Complete detailed reports and daily activity logs ???? What We’re Looking For • 3–5 years of security experience required, • Experience in luxury residential, concierge, or hotel security preferred, • Valid Florida Class D License required, • Bilingual English/Spanish preferred, • Strong communication & customer service skills, • Professional appearance and demeanor, • Reliable transportation ???? Preferred Background • Luxury condominium or high-rise experience required, • Concierge or front desk security, • Hotel security (4-star / 5-star properties), • Military or law enforcement (a plus) ???? Benefits • Paid Time Off (after one year), • Medical insurance available, • Professional, stable work environment ???? Ideal Candidates Have Experience In: Security Guard • Residential Security • Concierge Security • Hotel Security • Access Control • Patrol • Customer Service Roles ???? Apply today and become part of a premier security team in Miami’s most exclusive properties!

Job Description Miami Lakes Hotel on Main A Graham Hospitality Property | A Division of The Graham Companies Are you a detail-oriented professional who thrives in a fast-paced hospitality environment? Join the team at Miami Lakes Hotel on Main, the only full-service resort-style hotel in the Miami Lakes area. Perfectly situated on vibrant Main Street, our hotel is surrounded by upscale boutiques, a 17-screen Cineplex, and over a dozen dining options — all just steps from our doors. As part of Graham Hospitality, a division of The Graham Companies, we are proud to deliver exceptional guest experiences rooted in service excellence and community. Position Overview The Night Auditor plays a vital role in ensuring a seamless guest experience while overseeing nightly front desk and financial operations. This position combines hospitality, customer service, and accounting responsibilities to support the hotel’s operational and financial accuracy during overnight hours. If you enjoy working independently, providing outstanding guest service, and ensuring precision in financial reporting, this opportunity is for you. Key Responsibilities Perform nightly audit procedures and balance daily transactions from all departments Manage overnight front desk operations, including guest check-ins and check-outs Verify guest payments and resolve billing discrepancies Prepare and distribute daily financial reports Create invoices, process billing, and manage vendor or contractor payments as needed Schedule wake-up calls and fulfill concierge-style guest requests Respond to guest inquiries, concerns, and complaints with professionalism and urgency Ensure all end-of-day procedures are properly completed across departments Answer calls regarding reservations and general hotel information Maintain accurate documentation and records Perform additional duties as assigned to support hotel operations What You Bring High School Diploma (preferred) Strong computer proficiency (data entry, accounting systems, invoicing, word processing) Prior hotel front desk or accounting experience preferred OPERA system knowledge a plus Exceptional customer service and problem-solving skills Strong written and verbal communication skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Excellent attention to detail and organizational skills Ability to work independently with minimal supervision Bilingual (English/Spanish) preferred Why Join Graham Hospitality? At Miami Lakes Hotel on Main, we believe in taking care of our team just as well as we take care of our guests. We offer a competitive and comprehensive benefits package, including: Generous Paid Time Off Strong Pension Plan 401(k) with Company Support Medical, Dental & Vision Insurance Life Insurance Paid Parental Leave Employer-Paid Short-Term & Long-Term Disability If you're looking to grow your hospitality career with a respected organization known for stability, community presence, and employee investment, we invite you to apply today. Become part of a team where service, excellence, and opportunity come together.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description Food & Beverage Manager / Guest Services Manager - Hybrid position: We’re looking for a highly motivated and experienced F&B Manager to assist the General Manager with managing all aspects of our Food & Beverage operations and ensuring high levels of guest service and satisfaction. Fluent in English, knowledge of Spanish or Portuguese and at least 2-year experience in similar positions in hotels or restaurants is a requirement. OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is a plus. Ideal candidate must be hands-on, organized, team motivator and adhere to brand, hotel and health standards. This is not an office position and requires candidate to “Manage by Walking Around”. We require strong knowledge of and understanding of restaurant, bar and banquet operations. Food Safety Certification is required and Oracle/Simphony POS experience is a plus. Responsibilities include: • Assist General Manager with Daily F&B Operations, including Breakfast, Bar and Banquets., • Must be Trained to assist at front desk during off-peak hours or when needed., • Trained and ready to fill in for any F&B position or shift that is needed., • Support other Departments on peak hours or when needed., • Hiring, training, supervising, scheduling of all F&B staff., • Developing staff for future promotions within F&B., • Ability to directly supervise personnel in carrying out work schedules as well as spot checking to verify quality and employee performance., • Planning, coordinating and distributing the work among all F&B personnel., • Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image., • Planning and implementing procedures, systems and controls to ensure an efficient F&B and hotel operations., • Maintain standards of food and beverage quality and guest service quality., • Achieve budgeted revenues and expenses and maximize profitability related to the F&B department and participate in the preparation of the annual hotel budget., • Contribute to the profitability and guest satisfaction perception of other hotel departments., • Develop short term and long term financial and operational plans for F&B department which support the overall objectives of the hotel., • Maintain inventory control procedures and reporting., • Inventory, Cost Control, ordering food, beverage and supplies within department’s budget., • Manage in compliance with established company policies and procedures and in compliance with local, state and federal laws and regulations., • Maintain procedures for security of monies and maintains procedures for credit control and handling of financial transactions., • Receive departmental related guest concerns and ensures corrective action is taken., • Ability to communicate effectively with guests and fellow team members., • Commitment to deliver excellent services and quality to every guest and every task, every time., • Ensure OSHA, ADA and Health policies are adhered to., • Others that may have not been included on this list., • $1,000 Sign-on bonus to OnQ and/or PEP certified candidate, • Plus, Quarterly Performance Bonus., • Sign-on Bonus payable after successful completion of initial 90-day employment period., • Must be a legal resident of the USA and authorized to work in the USA to apply. Must have previous required experience to apply.

Job DescriptionPOSITION PURPOSE: Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications at the Trump Golf Academy. Assist in the maintenance of the outlet area and equipment. Provide an elevated experience for our guests in new outlets that will draw interest and their desire to return. We will strive to maintain a luxury level of service that guests of our property will remember and return for. The goal is to create an unforgettable experience that our customer base cannot experience elsewhere. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: Complete Opening Checklist, provided by management and ensure to inform MOD of any supplies needed for a successful shift. Maintain complete knowledge of designated glassware and garnishes for each drink, following the binder provided. Serve the guest in accordance with the service standards, avoiding denying our guests, embracing solutions. Obtain complete knowledge of all menu items, liquor brands, beers, mixology recipes and non-alcoholic selections available in the assigned outlet. Aware of wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base-reviewing training materials provided. Anticipate guest needs, respond promptly and acknowledge guests at all times, inform MOD with any situation you are unsure can be maintained by yourself. Remain active on the floor and stay present for your guest from beginning to end of experience. Retain complete knowledge of and strictly abide by state liquor laws, particularly those prohibiting service to minors and intoxicated persons, reference TIPS training. Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet. Attain knowledge of correct maintenance and use of equipment; use equipment only as intended, while following maintenance protocol closely. Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies. Adhere to all cash handling and credit policies/procedures. File all receipts with the front desk, via rolodex provided. Complete Closing Checklist. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with Irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform set up duties as requested, including side stations, storage areas and beverage staging area. Perform general cleaning tasks utilizing cleaning products to adhere to health and safety standards. Inventory bar stock, compare to the par levels and inform the manager of any products that need to be ordered. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to understand guests' service needs. Ability to access and input information into Micros system. Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time. Ability to exercise good judgments in determining potentially intoxicated guests. Ability to maintain good coordination while serving orders quickly. Ability to exert physical effort in transporting trays and wine buckets from service areas to guests. Ability to endure abundant physical movements in servicing guests throughout the work areas. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Constant Grasping Frequent Pushing/Pulling Occasional Near Vision Frequent Far Vision Occasional Hearing Frequent Talking Frequent Smell Occasional Lifting/Carrying (# lbs) – up to 50 lbs Frequent Travel Occasional OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: Safety Shoes (slip resistant) Use of gloves/mitts (latex, vinyl, plastic, fabric, metal) Back belts for heavy lifting Aprons QUALIFICATION STANDARDS: EDUCATION High School graduate required. College degree preferred. EXPERIENCE One to two years of experience in field and bar service experience preferred LICENSES OR CERTIFICATES Food Handler Certification; Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager Essential Functions • Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats., • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Maintain proper set-up of dining room and wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food or drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD). Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families. Job Title: Office Manager Reports to: Director, Human Resources of direct reports: n/a Salary: $50,000 annually Position Overview: The Office Manager is responsible for providing comprehensive support to the HR team and overseeing all operations related to the national office. This role owns talent acquisition operations for hiring managers and provides support to state offices as needed. The Office Manager oversees all HQ facilities, services, and activities, including vendor management, inventory management, employee and visitor setup, and office events and programs. Job Requirements • Bachelor’s degree and 2+ years of experience in office management or similar role., • Entry level experience in human resources and ability to provide support in this area., • Excellent customer service experience., • Must have experience in planning small staff events., • Extremely organized and skilled in project and time management., • Strong interpersonal skills, ability to motivate others and hold staff accountable., • Proficiency in Microsoft Office suite and understanding of databases., • Ability to solve problems and overcome obstacles encountered in completing assigned tasks within given time constraints., • Ability to collaborate on projects with staff from other departments and have a high level of personal investment in creating an organized, streamlined, high-functioning office environment for the national office., • Must be comfortable answering the phones and cleaning the common areas such as a break room, conference rooms and equipment that follows., • Must be comfortable communicating with Office Building Management. Job Duties included, but are not limited to: Operations • Responsible for all office operations, including daily activities to ensure HQ is organized and business-ready each day., • Manage front desk reception and ensure the office is equipped with necessary materials for staff and visitors., • Manage the fuel station daily, ensuring it is properly stocked for breakfast and mid-afternoon needs., • Schedule conference rooms for HQ staff and visitors., • Maintain office equipment contracts, service calls, and supply inventory for all major equipment (postage meter, copier, printers, fax machine, phone systems, coffee machine, water machine, etc.)., • Schedule routine maintenance, repairs, and contract meetings for all HQ equipment., • Oversee office updates, including large-scale furniture and appliance installations, • Oversee all vendor relationships and contracts to ensure cost savings, • Review and renew all vendor Certificates of Insurance., • Assist with selecting vendors and products for the HQ office., • Oversee office-related contracts for HQ and occasionally for other office locations., • Manage the HQ phone system, including adding/deleting users, updating greetings, adjusting system settings, and troubleshooting mailboxes., • Work closely with the I.T. Manager to ensure all equipment is functioning properly and order replacements or upgrades when needed., • Manage supply inventory, place orders, and approve supply requests for state offices., • Plan and execute all HQ staff holiday events, staff engagement events, etc., • Support Leadership and Development training logistics., • Review and renew hotel contracts with Courtyard Marriott and Hyatt Regency., • Manage and update building safety protocols for HQ. Finance • Responsible for HQ office fuel station budget. Includes, making purchases, abiding to the budget, reviewing, processing invoices., • Review and approve office supply orders for HQ and State offices and provide proper PI documentation, • Review and approve all monthly invoices for HQ expenses (internet, phone, fax, water, copier leases etc. Also review and approve select state office invoices (Pitney Bowes), • Human Resources, • Provides support to the human resources team as needed., • Responsible for office onboarding for all HQ employees., • Manage office supply accounts for state offices, including setting up accounts for new hires, • Support Talent Acquisition Operations for all staff including managing all job postings, job board coordination, and completing candidate background checks, • Responsible for updating, ordering, and request all staff name tags, • Maintain and Update Staff Location lists & directories Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world. Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.

Job Description Job Duties: • Make every interaction a positive experience for guests and team members., • Act as the primary point of contact for complex guest or resident inquiries and service, • requests., • Anticipate guest needs and proactively address potential service issues., • Model exemplary hospitality behaviors, setting the standard for the Hotel team., • Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently., • Maintain consistent follow-up on guest concerns to ensure satisfaction., • Maintain accurate records of incidents, work orders, and guest feedback., • Ensure lobby and public areas are organized, safe, and presentable at all times., • Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency., • Support cross-departmental, • Maintain a polished appearance and friendly and professional demeanor at all times., • Convey a consistently upbeat, welcoming, and genuine attitude., • Uphold confidentiality regarding guest, resident, and company information Qualifications • High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!, • Strong interpersonal, communication, and problem-solving skills., • Ability to handle guest complaints and escalations diplomatically., • Tech-savvy: familiarity with property management systems, work order platforms, and communication tools., • Flexible schedule, including weekends, holidays, and varied shifts., • Minimum 3 years of experience in hospitality, front desk, or guest relations preferred., • Bilingual (English/Spanish) preferred., • Genuine, thoughtful, and attentive care toward guests, residents, and team members., • Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism., • Strong teamwork orientation with the ability to inspire, motivate, and mentor staff. DRUG FREE WORKPLACE - BACKGROUND CHECKS CONDUCTED

Job DescriptionExecutive Assistant to C-Suite Miami, FLI On-Site I Full-Time About the Role This is not a typical Executive Assistant role. You will serve as the trusted partner and operational backbone of our CEO. This role goes far beyond traditional administrative support. It requires someone who thinks strategically, communicates with precision, and operates with a high degree of professionalism, discretion, and a genuine 10X mindset. You will be the connective tissue between the CEO and the broader organization - managing their schedule, travel, communications, live event logistics, and personal operations - ensuring nothing falls through the cracks and that they are always positioned to lead, perform, and close at the highest level. If you see executive support as a strategic function, not just a job - and you take pride in being the person who makes everything run - this role was built for you. This Role Is Not For You If... • You need rigid 9-5 boundaries. Evenings, weekends, and short-notice travel are real expectations - not occasional exceptions., • You wait to be told what to do. Our CEO needs a partner who operates three steps ahead, takes ownership without being asked, and arrives with solutions., • High-intensity environments stress you out. This office moves fast. You need to thrive in that - not just tolerate it. Key Responsibilities Executive & Calendar Management • Own and manage a complex, high-volume executive calendar with zero margin for error - proactively resolving conflicts and prioritizing based on business goal, • Serve as a decisive gatekeeper for all meeting requests - approving, declining, or redirecting based on executive priorities, not just availability, • Maintain a running brief on daily priorities, pending decisions, and upcoming commitments to ensure the CEO walks into every room ready Travel & Private Aviation • Manage all domestic and international travel logistics end-to-end, including private aircraft scheduling, ground transportation, hotel accommodations, contingency planning, and detailed itineraries, • Maintain relationships with aviation vendors, FBOs, and hospitality providers to deliver seamless, premium-level service, • Ensure complete, up-to-the-minute travel packages with accurate expense reporting upon return Live Event Support • Provide on-site executive support for a minimum of 20 live events per year, including weekend events, • Coordinate event-day logistics for executive appearances, speaking engagements, meet-and-greets, and VIP interactions, • Serve as the primary point of contact backstage and on-site, managing schedule adherence and real-time problem resolution Personal Operations & Expense Management • Handle personal scheduling, supply ordering, errands, and ad hoc personal requests with the same professionalism applied to business tasks, • Ensure all personal and professional expense reporting is completed accurately and on time Social Media & Brand Collaboration • Support content capture, coordination, and scheduling in alignment with brand campaigns and the marketing team, • Assist in managing executive social media activity including draft reviews, posting schedules, and coordination with the digital team, • Monitor brand-relevant activity and surface key opportunities or issues requiring executive attention Communications & Correspondence, • Screen, prioritize, and draft executive correspondence with a professional, on-brand voice, • Serve as a communication bridge between the CEO and internal departments, external partners, clients, and media - ensuring the right people have the right information at the right time, • Maintain strict confidentiality across all executive communications, business matters, and personal informationMeeting & Project Support, • Prepare agendas, briefing documents, and presentations that set the CEO up for success in every meeting and engagement, • Take clear, structured notes during executive meetings; own action item tracking and follow-through across stakeholders, • Coordinate cross-functional projects and special initiatives as assigned, with full ownership from start to finishSystems & Operations, • Maintain organized, up-to-date digital files, databases, and project records - nothing slips, nothing is sloppy, • Write, document, and continuously improve processes within your scope of responsibility, • Identify inefficiencies and implement solutions that create consistency and scale across the Executive Office Requirements • Minimum 5 years of executive assistant experience supporting a Founder, CEO, or C-suite executive in a fast-paced, high-output environment, • Open and flexible availability, including weekends, evenings, holidays, and travel - this role does not operate on a standard schedule, • Proven experience coordinating private aviation and premium travel logistics, • Strong working knowledge of social media platforms (lnstagram, X, YouTube, Linkedln, Facebook) and content coordination, • Outstanding written and verbal communication skills with the ability to represent the executive's voice with precision, • Demonstrated business acumen - understands organizational priorities, brand positioning, and executive-level decision-making, • Proficiency in calendar and project management tools (Google Workspace, Microsoft Office, scheduling platforms), • High emotional intelligence with the ability to collaborate across functions and manage up, down, and laterally, • Impeccable professional presentation and demeanor at all times - in-person, written, and on camera when required, • Must possess a valid driver's license and reliable personal vehicle, • Genuine alignment with the 10X brand philosophy - a growth mindset, bias for action, and relentless commitment to results Competency Description • Executive Judgment: Independently determines what deserves the CEO’s attention and what doesn't - confident decisions without constant direction, • Execution Under Pressure: Delivers results with speed and accuracy in high-stakes, dynamic Pressure environments; zero dropped balls, • Discretion & Confidentiality: Handles sensitive personal and professional information with complete Confidentiality integrity and maturity, • Proactive Problem Solving: Anticipates needs before they're voiced; surfaces problems early and arrives Solving with solutions, • Professional Presence: Represents the brand and Executive Office with poise, maturity, and credibility at every level, • Strategic Agility: Connects day-to-day tasks to broader organizational goals; understands the "why" behind every request, • Collaborative Fluency: Works seamlessly across teams, vendors, and external stakeholders; builds trust-based relationships, • Brand & Business Fluency: Understands and amplifies the 10X brand in all activities and interactions Compensation & Benefits Salary Range: $90,000 - $120,000 annually • Your Health: Medical, dental, and vision coverage for you and your dependents, • Your Future: 401(k) with company match and access to financial growth opportunities, • Your Growth: Access to world-class 10X educational resources, mentorship, and company-supported certifications, • Your Life: PTO that grows with tenure, event pay for weekend events worked, employee discounts, pet insurance, and Employee Assistance Program, • Your Edge: Front-row access to world-class live events, high-level business networks, and the 10X brand ecosystem Work Environment & Physical Requirements • Fully on-site, Miami, FL based, • Significant domestic and occasional international travel required, • Must be able to work extended hours, weekends, and non-traditional schedules, • Must be physically present at live events; some events require extended standing or on-site mobility, • Prolonged periods at a desk and working on a computer when not traveling or on-site Cardone Training Technologies, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role Flow Brickell is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role involves various tasks such as greeting and assisting individuals, providing administrative support, and contributing to community engagement events. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. We believe employees are better together. Every position at Flow has an onsite or in-office requirement. Responsibilities • Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data, • Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members, • Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment, • Adhere to all standards and regulations to promote safe and efficient hotel operations, • Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities, • Manage all Front Office computer system operations/functions and handle guest requests promptly, • Maintain proper records, including log books and other documentation, • Be familiar with and enforce all hotel policies and house rules, • Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report, • Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees, • Perform any other duties as requested by the managerIdeal Background, • Minimum 1 year of hotel or related field experience, • High School diploma or equivalent college coursework in relevant areas a plus, • Ability to work independently with minimal supervision, • Strong problem-solving skills to address guest issues and emergencies, • Familiarity with Windows OS, approved spreadsheets, and word processing, • Clear communication skills, • Quick and accurate decision-making abilities, • Ability to thrive in high-pressure situations, • Effective problem-solving skills, including prevention and resolution, • Capability to assimilate complex information and adapt as necessary, • Proficiency in financial data analysis and basic arithmetic, • Comfort working in a self-managed environment, • Active listening and conflict resolution skills, • Maintaining composure and professionalism under pressureBenefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner. Proven

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.Your role is key to the overall experience the guest will have.Your keen sense of being proactive, responsive and caring will make

May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed. Perform tasks and projects as delegated by the Front Office Manager, Front Office Assistant Manager, Sales or Resident Manager. Six months to one-year minimum front desk experience at any hotel brand required.

Front Desk Clerk - AC/Element Hotel - Downtown Miami (Brickell).Requisition Number: FRONT052510.Location: Miami, FL 33130, USA.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.Your

Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.Your role is key to the overall experience the guest will have.Your keen sense of being proactive, responsi

Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality.

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members. Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards Highlight Vacant Dirty rooms, Long Stays, VIP's, Rooms with glitches and preferences on the assignment boards Follow up with the supervisors on any rooms that are pending and need to be inspected. Ensure all VIP/Special attention guest services have been completed. Reconcile assignments at end of day to generate reports. Issue and secure pagers and radios. Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner. Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management. Follow up on emails, taking the necessary actions and informing the Housekeeping management. Log and record all service requests, assigning the work, closing all requests and generating associated reports. Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations. Maintain pass-on log. Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers. Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping. Education High School Diploma is required. Minimum one year experience is a housekeeping coordinator preferred. Must be able to: Speak, read, write and understand the English language. Compute accurate mathematical calculations. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept to multitasking. Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Dream South Beach is looking for a Front Office Associate/Front Desk Agent to join the team. Front Office Associates/Front Desk Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! We Offer Excellent Benefits: Free room nights, Discounted, and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance 401K with company match Paid Vacation, sick days, new child leave, and personal day Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Free colleague meals during shift Employee Stock Purchase Plan * Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services. Responsibilities: • Supervise daily shift processes, ensuring all team members adhere to standard operating procedures., • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc., • Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays, paid time off, and additional perks, including access to our employee assistance program and fund. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

JW Marriott Turnberry Miami Resort and Spa - Aventura, FL 33180 Category Accounting Scope of Position The Membership Billing Coordinator is responsible for the daily administration of member billing, payment processing, account reconciliation, collections follow-up, and member account support functions. This position serves as a liaison between Finance and Club Members, ensuring all account activity is handled accurately, discreetly, and with exceptional care. The ideal candidate is organized, detail-oriented, proactive, and capable of balancing hospitality with strong financial accountability. • Minimum of 2 years of accounting, membership billing, accounts receivable, or hospitality finance experience preferred, • Previous private club, golf club, country club, resort, or luxury hospitality experience strongly preferred, • Strong customer service and interpersonal communication skills, • Proficiency in Microsoft Office, particularly Excel, • Experience with accounting systems, club management systems, or property management systems preferred, • Strong attention to detail and organizational skills, • Ability to prioritize tasks and work independently in a fast-paced luxury environment, • Professional written and verbal communication skills, • High level of integrity and discretion when handling confidential financial information, • Prepare and process monthly member billing statements and invoices accurately and timely, • Post daily payments including credit cards, ACH, wire transfers, checks, and house account activity, • Maintain accurate member account records within the Club accounting and membership systems, • Reconcile member accounts and investigate discrepancies promptly, • Monitor aging reports and professionally follow up on outstanding balances, • Assist with payment arrangements and recurring billing setups when applicable, • Respond to member inquiries regarding invoices, payments, account balances, and billing activity with professionalism and urgency, • Handle sensitive financial conversations with discretion and hospitality, • Support dispute resolution and credit card chargeback research, • Collaborate with Club leadership and operational departments to resolve member account concerns efficiently, • Assist with month-end close responsibilities related to membership accounting, • Support credit meetings and aging review preparation, • Maintain organized financial records and supporting documentation, • Assist with special projects, reporting, audits, and process improvement initiatives as assigned by Finance Leadership, • Ensure compliance with internal controls, accounting procedures, and company policies, • 2-year University/College degree in Finance, Accounting, or related major plus a minimum of 2 years experience working in a large-scale hotel, preferred., • OR, • 4-year University/College degree in Finance, Accounting, or related major., • Ability to communicate in the English language. A second language is a plus., • Strong problem-solving and analytical abilities., • Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software., • Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues., • Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks., • Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook)., • Continuously, sit at a desk for long periods of time in front of a computer screen., • Intermittently twist to reach equipment or supplies surrounding the desk., • Use telephone and computer keyboard daily., • Physically fit to lift, pull, and push items up to 50 pounds., • Standing/walking/reaching and bending throughout shift.

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Supporting Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. Assists in ensuring that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. The hourly pay range for this position is $25.02 to $31.73. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We're actively seeking a Leasing Consultant for Smathers Plaza in Miami, FL. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • Monitoring local market trends and updating property comparables to keep an eye on what our competitors are doing. The ideal candidate will possess: • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Onesite experience a plus. Benefits as a TRGM Employee: • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time., • Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep. Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures. • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest., • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction., • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift., • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone., • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests., • Comply with Four Seasons' Work Rules and Standards of Conduct., • Work harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator., • Ideal candidates will have at least one year hotel experience in a luxury hotel., • Written, spoken and reading proficiency in the English language., • Fluency in a language other than English strongly preferred., • Must be able to work all shifts including AM, PM, weekends, and holidays., • Computer knowledge., • Knowledgeable of Miami areas., • Competitive Employee Health, Basic Dental and Vision Insurance, • Complimentary Rooms Nights at Four Seasons, • Exclusive discount and travel programs with Four Seasons, • Vacation, Sick and Holiday Pay, • Paid Parental Leave, • 401k plan with match, • Energizing Employee Culture where you are encouraged to be your true self!, • Comprehensive learning and development programs to help you master your craft., • Inclusive and diverse employee engagement events all year-round., • And so much more! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education. The Executive Operations Administrator exhibits a high level of professionalism, proactive thinking, and the ability to anticipate the needs of C-level executives and campus operations. This individual must possess the capability to manage sensitive and confidential information while supporting executive leadership. The position requires comprehensive administrative and operational support, as outlined below. The successful incumbent will have advanced proficiency in Microsoft Word, Excel, and PowerPoint, along with exceptional written and verbal communication skills. Key responsibilities include coordinating activities and communications across multiple campuses, departments, and programs on behalf of the Chancellor and executive leadership. The role will also oversee event logistics, manage complex calendars for C-level executives, organize domestic and international travel, track executive team budgets and time off, and compile data reports. Additionally, the incumbent will be responsible for creating and editing time-sensitive presentations, handling phone communications, and managing expense reporting and spreadsheets to support institutional needs. This role requires a proactive individual capable of leading high-level administrative functions and ensuring the smooth operation of campus activities. Calendaring Coordinate, schedule and update of calendars across time zones and geographies. Collaborate with other administrative assistants to coordinate university meetings, group discussions and ongoing executive-level committee meetings on behalf of the Chancellor. Compile and distribute meeting agendas and minutes for executive level meetings. Manage high volume meeting requests for the Office of the Chancellor; critically prioritize meetings to ensure effective and efficient scheduling and use of time. Events And Logistics Provide primary support for meetings to include, but not limited to, arranging meeting logistics, preparing agendas, collecting any supporting information, and compilation/distribution of meeting minutes. Work in collaboration with IT department to ensure a smooth and seamless meeting experience. Meeting platforms include live meetings/interactive software, video conferences, conference calls, Town Halls, etc. Coordinate offsite meetings and logistics, and associated hotel accommodations, catering, room set up, document preparation, etc. In partnership with the Campus Director, coordinate, develop and support local campus events and functions. Expense Reporting And Invoicing Manage and prepare expense reports using online expense portal and/or manual methods; submit for reimbursement. Proactively manage any extraordinary expenses to ensure appropriate approval prior to expenditure. Collaborate with Controller and Accounts Payable department to manage expense and invoicing process for the Office of the Chancellor. Travel Planning: Manage domestic and international travel itineraries to include coordinating travel and lodging arrangements, updating calendars with travel information and confirming reservations. Conduct research as needed for travel arrangements to ensure efficiency and cost-effectiveness. Create detailed itineraries with all pertinent information to ensure a seamless travel experience. Communications: Provide a bridge for smooth communication between the senior leader's office and internal departments, while demonstrating credibility, trust and support. Prepare general communications to ensure timely and clear dissemination of university-critical information. Review and edit communications and presentations on behalf of senior leadership. Reporting, Presentations And Project Management: Prepare documents such as spreadsheets and PowerPoint presentations, create and maintain organizational charts, handle correspondence, take meeting minutes, and prepare documents as directed. Prepare, process, and maintain database for special reports, including invoices, check requests, time off forms, expense reports, memberships, subscriptions and other needs as directed. Establish an organized system for maintaining regular and confidential files and records. Anticipate the needs of the institution; assume responsibility for projects and make recommendations about current processes and procedures. Monitor and order supplies and manage office equipment requests in relation to maintenance; printers, copier service calls, and other needs as requested. Student And Guest Support: Act as the first point of contact for potential students and guests in the reception area; responsible for dealing with inquiries on the phone and face-to-face. Create and maintain a schedule to ensure proper coverage of the front desk receptionist area across campus locations; identify, engage and oversee supplemental workers for the receptionist function. Board Support And Liaison: Serve as the senior leader's administrative liaison to the USAHS Board of Directors. Assist board members with travel arrangements, lodging, and meal planning as needed. Maintain discretion and confidentiality in relationships with all board members. Comply with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format. Other Duties And Responsibilities May perform other duties and responsibilities that management may deem necessary from time to time. Travel/Availability: US domestic travel required to campuses; must be able to travel to support university events including Board meetings, awards ceremonies, etc. in support of the Office of the Chancellor. May require occasional evening and weekend work as needed for business needs and to support the senior executive's agenda. Position In Organization: Reports To: University Chancellor Positions Supervised: Customer Service Coordinator and Student Workers on occasion. Technical, Managerial, And People Skills Required: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be a detail-oriented self-starter who can work both individually and in a collaborative team environment; have the ability to handle multiple tasks in a constantly changing environment. Strong ability to multitask and handle competing priorities, solid organizational skills, and a customer service orientation. Demonstrates critical thinking skills to synthesize information quickly to determine the appropriate path for action and resolution. Excellent written and verbal communication skills; excellent listening and assimilation skills and the ability to thrive in a fast-changing environment. Ability to manage confidential information with integrity, discretion and a high level of trust and integrity Must possess solid and advanced level skills in MS Outlook, Word, Excel, PowerPoint, and SharePoint; knowledge of Visio is a plus. Education And/Or Experience: High school diploma required. Secondary education or a degree in a business school, trade school or an associate degree highly preferred. A minimum of 5 -7 years of administrative support experience, preferably at the executive level, experience working in higher education is highly preferred. Business Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Drives Results - Consistently achieving results, even under tough circumstances. Innovation - Creating new and better ways for the organization to be successful. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Work Environment: Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following: Lifting up to 30 lbs Hiring Range: $79,300 - $111,510

Acquires and maintains current knowledge client's community documents, policies, and procedures. Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it's residents, their gu Front Desk, Agent, Hospitality, Hotel, Property Management, Property, Staff

Job Description Do you thrive on connecting with people, creating exceptional experiences, and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast-paced, dynamic, and fun environment? If you’re nodding yes, we want to talk to you! Hampton Inn & Suites Miami Coconut Grove Hotel is seeking a proactive, energetic, and detail-oriented Sales & Front Desk Coordinator where you’ll have the opportunity to showcase your sales and customer service skills. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel operations through a principled approach guided by our values, P.E.A.C.H.: PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. Our values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are at the core of our success, and we invest in employee training and development to ensure our team members thrive. If you want to elevate your hospitality career in a collaborative, team-spirited environment, apply today! What You’ll Do Sales Responsibilities: Support the property sales team by greeting visitors, answering calls, processing leads, handling reservations, researching billing inquiries, compiling reports, and maintaining files. Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers. Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements. Support the Director of Sales with reservation requests and group master account creation. Maintain inventory and create printed/electronic marketing collateral. Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed. Front Desk Responsibilities: Provide outstanding guest service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments and make necessary changes/updates to guest accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate room availability and status. Maintain a clean, welcoming, and organized front desk area. Team Collaboration: Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff. Support a productive team environment that embodies PEACH. Why Hampton Inn & Suites Miami Coconut Grove Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan. Exciting and Fun Work Environment: We believe you should enjoy coming to work every day! Training & Growth Opportunities: Top-notch development to help you excel in your career. Nationwide Hotel Employee Rates: Select properties across the country. Education & Experience Hotel, sales, or customer service experience preferred. Exceptional verbal and written communication skills. Ability to thrive in a fast-paced, high-pressure environment where priorities constantly change. Physical Demands Must be able to stand for prolonged periods. Must be able to lift up to 50 pounds. Must be able to navigate various areas of the hotel premises. Travel Less than 5% Equal Opportunity Employer Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we’re all about easy comforts on the road. Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road. Your day to day First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What we need from you ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in English and Spanish ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Company DescriptionWaterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Job Description Job Summary: We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Effective communication skills required, • Flexibility in work schedule required, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms., • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience., • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications., • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations., • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions., • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators., • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)., • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets., • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)., • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure., • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment., • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner, • Must stay abreast of all rules and regulations to ensure compliance, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency. Responsibilities The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT., • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows., • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations., • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets., • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues., • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover., • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting., • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems., • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths., • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations., • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review., • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets., • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals., • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: • At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees, • Greet, register, and assign guestrooms per reservation details, • Answer reservation requests, change requests, and cancelations in a timely manner, • Coordinates with fellow departments to meet and exceed guest satisfaction, • Answer all guest inquiries pertaining to hotel services and local attractions, • Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team., • Verify that all in-coming and in-house guests have valid methods of payment, • Counts bank at the beginning and end of shift, secure bank, • Manually post charges from all hotel outlets to appropriate guest folios, • Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned, • Answer all inbound calls within three rings, • Ensure the completion and signature of the Front Desk Shift Checklist, • Inform guests of any existing brand or hotel specific updates that will affect their stay, • Proper package handling and storage Job Skills: • Speak clearly and listen carefully., • Use personal judgment and specialized knowledge to give information to people., • Communicate well., • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone., • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination. Job Type Full-Time/Part-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401K, • Discounted Hilton Hotel Stays Come and Join Us...

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest opportunities. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Address guests' service needs in a professional, positive, and timely manner., • Assist other employees to ensure proper coverage and prompt guest service., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide assistance to coworkers, ensuring they understand their tasks., • Talk with and listen to other employees to effectively exchange information., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Assists Management • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Coordinate tasks and work with other departments to ensure that the department runs efficiently. Working with Others • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. . Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Reports/Recordkeeping • Complete designated cashier and closing reports in the computer system. Maintenance/Security • Notify Security of any guest reports of theft. Candidate Profile Analytical Skills • Problem Solving, • Learning, • Computer skills, • Decision-Making Interpersonal Skills • Team Work, • Customer Service Orientation, • Interpersonal Skills, • Diversity Relations Communications • Listening, • Communication, • English Language Proficiency, • Telephone Etiquette Skills, • Applied Reading, • Writing, • Electronic communication Personal Attributes • Dependability, • Integrity, • Positive Demeanor, • Initiative, • Stress Tolerance, • Adaptability/flexibility, • Presentation, • Safety orientation, • Innovation, • Self development Organization • Planning and Organizing, • Multi-tasking, • Time management, • Detail Orientation Physical Abilities • Visual Acuity Assists management • Resolving Conflict, • Team Building Education or Certification • High school diploma/G.E.D. equivalent Education: High school diploma/G.E.D. equivalent Related Work Experience: At least 1 year of related work experience Supervisory Experience: At least 1 year of supervisory experience License: N/A Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests, • Usage of Guests name during conversation SPECIFIC DUTIES: Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check In and Out Services • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Coordinate with Front Desk in regards to room moves. Guest Interaction • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Assists with guest requests, errands, deliveries, etc. General Store • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Report inventory monthly on all stock/product Guest Services Responsibilities • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Any other requests of duties from management. Reconciliation • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling • Accept advance deposits for guests and posts the advance to guests' accounts., • Makes change and balances the personal and/or individual floating bank. REQUIREMENTS: • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • Ability to lift 50lbs ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development, • Great opportunities for career growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information Relocation Assistance Available Job Number 26087832 Job Category Property Leadership Location 3929 NW 79th Ave, Doral, Florida, United States, 33166 VIEW ON MAP (https://www.google.com/maps?q=3929%20NW%2079th%20Ave%2C%20Doral%2C%20Florida%2C%20United%20States%2C%2033166) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $93,000-$119,000 annually Bonus Eligible: Y JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. JOB SPECIFIC TASKS Managing Property Operations - Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.). - Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details. - Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. - Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day. - Prepares for QA audits (i.e., daily and pre-visit activities). - Review sand follows-up on property GSS scores and comments. - Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). - Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. - Manages the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats). - Delegates responsibilities for operations and projects to appropriate level of associate. Managing Food and Beverage Operations - Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins. - Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details. - Establishes and leverages local vendor relationships to support food and beverage operational needs. - Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management. - Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.) - Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas. Managing and Sustaining Sales and Marketing Strategy - Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.). - Works with Market Sales to establish property sales strategy, goals, and action plans. - Identifies and champion creative marketing solutions that fit the brand and property needs. - Participates in the property sales review (PSR). - Manages relationships with decision makers at top accounts. - Develops innovative means for capturing new streams of revenue through property amenities. - Interacts with in-house guests to prospect for new sources of business. - Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate. - Identifies key revenue generating stakeholders and customers and communicate information to sales offices. - Coaches and reinforces associate selling strategies that take advantage of property amenities. - Ensures all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments. - Participates in and host customer recognition events to drive sales. - Understands and leverage sales and marketing advantages over competitor properties within market. - Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance. Managing Profitability - Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. - Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. - Updates and communicates profit forecasts to associates/managers. - Initiates action to support property revenue and profitability goals. - Understands how food and beverage product variability can affect profitability. - Reviews and signs off on invoices. - Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. - Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). - Reviews property performance on period basis with Regional Director. - Ensures compliance with Avendra. Maintaining Revenue Management Goals - Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.). - Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). - Balances inventory to ensure same-day sellouts. Managing and conducting Human Resource activities - Leads associates through property changes, and help them transition into new property roles. - Understands the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc). - Conducts day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle). - Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.). - Cascades/Delivers training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot, etc.). - Facilitates cross training to support associate professional growth and operational excellence. - Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). - Monitors local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals. - Conducts performance review process for associates (including LPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.). - Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs. - Actively recruits and hires qualified associates. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) - Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement. - Prepares and presents reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance. - Conducts property critique. - Conducts annual business reviews. - Participates in ad hoc owner conference calls and respond appropriately to owner requests. - Responds to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). Additional Responsibilities - Manages e-mail. - Manages daily paper mail. - Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). - Provides follow-up information to RD and other CFRST managers. - Prepares for RD visits (e.g., pulling and consolidating relevant reports). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information: This hotel is owned and operated by an independent franchisee, Baywood Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott. Job Summary: Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, guests experience, flawless customer service that is legendary throughout the industry. Job Qualifications: Hotel Profitability: Ensures the attainment of established budgeted goals for all departments of Hotel Monitors compliance with labor standards and staffing guidelines by all departments Monitors compliance with annually established room rate plan Monitors operating expense tracking system for all departments Administers approved incentive programs Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals Audit departmental procedures and performance. Modifies procedures as needed. Monitors rooms inventory and merchandising procedures. Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials Assures compliance with established Manager On Duty (M.O.D.) Program Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly. Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner. General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds. This would be for Petty cash or GM Checking accounts where applicable. The petty cash must include back up and sent to Regional for approval. Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank. That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy Asset Management: Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems Attends Asset Management meetings Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets Evaluates all guest complaints and ensures corrective action is taken by department heads Monitors guest responses, responding as needed; executes action plan to correct issues Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals Interviews, selects, onboards and counsels associates Ensures that all new hires are given the proper onboarding experience; completes the I-9 on day one of employment for the new hire * Ensures that staff is properly trained by their managers Additional duties may be added at any time at the discretion of management. $85,000+ This company is an equal opportunity employer. frnch1