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Job DescriptionDescription: As a Night Auditor at Hyatt Place - Savannah Airport, you’ll oversee front desk operations during the overnight shift while helping ensure a safe, welcoming, and efficient experience for our guests. This role combines guest service, front desk support, and basic accounting responsibilities. We’re looking for someone dependable, detail-oriented, and comfortable working independently. Why Join Us? • Healthcare benefits, • Paid Time Off (PTO), • Holiday pay, • Employee of the Month Bonus, • On-demand pay access (access earned wages before payday), • Hotel Brand Employee Discounts Responsibilities • Welcome guests and assist with overnight check-in and check-out, • Perform nightly audit procedures and balance guest accounts, • Review and verify financial transactions and daily reports, • Answer phones, process reservations, and assist with guest requests, • Respond to guest concerns professionally and promptly, • Monitor hotel safety and security throughout the night, • Complete nightly reports and required documentation, • Communicate important updates with management and day shift staff, • Work with housekeeping and maintenance teams to address overnight needsRequirements: Qualifications • Must be 18 years of age or older, • Strong attention to detail and organizational skills, • Excellent customer service and communication abilities, • Basic computer and math skills, • Ability to work independently and make sound decisions, • Reliable and dependable attendance, • Previous hotel, front desk, or auditing experience is a plus, but not required Join our team and help create a safe and comfortable overnight experience for our guests!

Job Description The Night Auditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel’s operational and financial integrity. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed., • Special team member hotel rates for travel enthusiasts. Responsibilities: • Performing all front desk related functions during the night shift, • Balancing accounts, processing invoices, and preparing reports, • Checking in late-night arrivals and ensuring guest satisfaction, • Securing the premises and monitoring for any unusual activity, • Handling guest inquiries and requests promptly and professionally Requirements: • Prior experience in hotel front desk operations is preferred, • Strong attention to detail and excellent organizational skills, • Ability to work independently and handle multiple tasks simultaneously, • Good communication skills and customer service orientation, • Flexibility to work night shifts, weekends, and holidays Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Night Auditor About Us Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations. Job Description The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Marriott background with Lightspeed knowledge. Benefits • Paid time off and holidays, • Dental, & Vision Insurance, • Life Insurance, • Short & Long Term Disability, • Accidental Insurance, • Hospital Indemnity, • Critical Illness, • Flex Spending Account, • Incentives, • Employee Lunches, • Associate of the Quarter and Associate of the Year, • Marriott discount Essential Job Functions: • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigation or analyzing out‐of‐balance situations., • Making adjustments or corrections to accounts as needed., • Completing various computer audit reports., • Assist in setting up breakfast in the mornings., • Providing information to guests about hotel policies, services and amenities., • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)., • Selling rooms to “walk‐in” customers., • Entering/changing reservation information on the computer system., • Posting charges to guest accounts., • Processing payments from guests., • Making necessary corrections to guest accounts., • Informing housekeeping department about room status/availability., • Listening for and responding to guest complaints., • Operating hotel switchboard or Lightspeed ., • Cleaning the front desk / registration area and public areas., • Maintaining daily logs., • Maintaining proper inventories in sundry shop and business center. Additional Responsibilities: • Any other duties assigned by Supervisor Equal Opportunity Employment Sai Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.

Job Description Housekeeper Department – Housekeeping Reports to – Facilities Manager / Housekeeping Supervisor What’s the job? As a Guest Room Attendant – you’ll properly and efficiently perform all housekeeping duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in – or get that last bit of work done. You’ll also properly and efficiently perform all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations. Your day-to-day Routine Cleaning • Guest Rooms: Clean guest rooms thoroughly and efficiently, in accordance with Opal’s training and standards., • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards., • Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards. Deep Cleaning • Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, in accordance with Opal’s training and standards. Profit • Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities. Quality • Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction., • Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards., • Guest Requests: Satisfy all guest requests in accordance with Opal training and standards., • Communication: Politely greet and acknowledge all guests and hotel associates as encountered. Safety & Security • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol. Leadership • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • Minimum high school diploma, • 1 year experience in the hospitality industry., • Willing to work flexible hours, • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays., • Must wear appropriate uniform as prescribed by Opal’s policy., • Must maintain personal cleanliness, • Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects. Specific Responsibilities • Have a thorough understanding of all hotel operating procedures., • Be knowledgeable of room types and standards for supplies., • Make sure rooms are always at their best and make that room special and memorable for guests., • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example., • Keep your supervisor updated on room service progress and alert them to any repairs needed., • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed., • Be organized - keep on top of supplies and amenities and always try to minimize waste., • Reunite items with owners – and log any lost and found property., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards., • Inspect rooms routinely with Opal’s check list before releasing for sale., • Open and close rooms as required for maintenance and timely and properly report maintenance requirements., • Follow all existing and new housekeeping policies and procedures., • Perform deep cleaning tasks as assigned., • Maintain public areas clean, attractive, safe and presentable at all times., • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion., • Comply with and honor the housekeeping staff work schedules., • Follow the company appearance and uniform policy., • Attend daily huddles and weekly departmental meetings., • Perform and be accountable for delegated responsibilities and duties., • Inform the Facilities Manager or supervisor of any unique situations, or unusual developments in housekeeping operations., • Ensure the prompt and systematic servicing of all guest requests., • Handle guest complaints effectively., • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates., • May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done. Optimum Attributes • Attention to detail, • Good Communication skills, • Well-groomed and professional appearance, • Willing to take responsibility and accountability, • Willing to work on weekends and holidays if required, • Consistent and congruent., • Pleasant personality, • Responsive in a timely and caring manner, • Good listener and understanding what the guest wants and needs Performance Standards Performance shall be measured by the following: • Budgeted minutes per room cleaned (MPRC),, • Cost per occupied room (CPOR), • Guest Room Attendant Inspection scores. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description Laundry Attendant Department – Housekeeping Reports to – Facilities Manager What’s the job? As a Laundry Attendant – you’ll properly and efficiently perform all laundry duties and perform housekeeping duties when required. You’ll be responsible for properly and efficiently perform evening cleaning activities of the Hotel’s facilities, including routine cleaning of guestrooms, public areas, back of the house and laundry operations. In addition, you’ll support the front office in delivering on guest service requests. Your day-to-day Laundry Operations • Maintain and perform laundry operations in accordance with Opal’s training and standards., • Maintain a clean and organized environment in the laundry room. Cleaning • Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Opal’s training and standards., • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards., • Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Opal’s training and standards. Profit • Effectively support the control and management of all laundry operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping and laundry activities. Quality • Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction., • Guest Requests: Satisfy all guest requests in accordance with Opal’s training and standards., • Communication: Politely greet and acknowledge all guests and hotel associates as encountered. Safety & Security • Laundry: Perform all laundry functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security., • Emergency: In case of an emergency, strictly follow Opal’s and security training and protocol. Leadership • Leading: Motivate and support housekeeping team members and be accountable in achieving set goals., • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • High School diploma or higher-level education preferred, • Willing to work the evening shift and flexible hours., • Must wear appropriate uniform as prescribed by Opal’s policy., • Must maintain personal cleanliness Specific Responsibilities • Have a good understanding of all laundry operating procedures., • Operate the laundry equipment in accordance with the manufacturer’s recommendations and Opal’s training and standards., • Handle, fold and stack clean linens in a safe, sanitary and organized fashion in accordance with Opal’s training and standards., • Promptly inform the Executive Housekeeper of any malfunctions in the laundry room equipment or any safety issues., • Keep track of laundry room supplies and chemical inventory and alert the Facilities Manager of potential shortages., • Be knowledgeable of room types and standards for supplies., • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards., • Inspect rooms with Opal’s check list before releasing for sale., • Open and close rooms as required for maintenance and timely and properly report maintenance requirements., • Follow all existing and new laundry and housekeeping policies and procedures., • Maintain public areas clean, attractive, safe and presentable at all times., • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion., • Comply with and honor the laundry work schedule., • Follow the company appearance and uniform policy., • Attend regular Housekeeping departmental meetings., • Perform and be accountable for delegated responsibilities and duties., • Inform the Executive Housekeeper of any unique situations, or unusual developments in the laundry or housekeeping operations., • Ensure the prompt and systematic servicing of all guest requests., • Handle guest complaints effectively., • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes • Attention to detail., • Good Communication skills., • Well-groomed and professional appearance., • Willing to take responsibility and accountability., • Willing to work on weekends and holidays if required., • Consistent and congruent., • Pleasant personality. Performance Standards Performance shall be measured by the following: • Budgeted minutes per room cleaned (MPRC), • Cost per occupied room (CPOR), • Guest Service Representative Inspection scores. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description Guest Services Associate Department – Front Office Reports to – Guest Services Manager What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area. Your day-to-day Revenue • Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy., • Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards., • Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit • Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies., • Quality, • Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction. Leadership • Leading: Motivate and support other Guest Services team members and be accountable for set goals., • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • High School diploma or higher-level education, • 1-year Hotel front office experience, • Must wear appropriate uniform as prescribed by Opal’s policy, • Willing to work flexible hours, • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays Specific Responsibilities • Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager., • Be proficient on the use of the property management system and facilities management software., • Have a good understanding of all hotel operating procedures., • Be the warm welcome that kicks off a memorable guest experience, • Acknowledge Brand rewards members and returning guests, in person or on the phone., • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay., • Handle cash and credit transactions., • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes., • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns., • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary., • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed., • Take pride in your appearance and place as a brand ambassador., • Always know what events and activities are on the day’s schedule., • Jump into other ad-hoc duties when your colleagues need your help., • Comply with all existing and new front office and breakfast area policies and procedures., • Comply with and honor the front office staff work schedules., • Monitor the front office communications log., • Read and initial the front office log on shift start and make appropriate entries at end of shift., • Observe Opal’s appearance and dress code/uniform policy., • Attend daily huddles and weekly departmental meetings., • Be proficient on the use of all front office equipment such as credit card machine, copier and fax., • Inform the GSM of any unique situations, or unusual developments in front office operations., • Handle guest complaints effectively., • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift., • Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals., • Process, as assigned. reservations received from sales office and other hotel departments., • Have complete knowledge of room types and offered rate plans., • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows., • Process, as assigned, cancellations and modifications to reservations., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes • Effective communication skills, • Pleasing personality, • Good team player, • Good listener, • Well-groomed and professional appearance, • Open with praise, discrete with criticism, • Literate and tech-savvy, • Problem solving skills Performance Standards Performance shall be measured by the following: • Budgeted RevPAR, • MSI Index, • Guest Satisfaction Index (GSI). The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. Manage the front desk during the overnight shift, including handlin

You have been a previous Front Desk Agent in an upper-upscale or luxury hotel for a minimum of three (3) years. The Front Desk Agent is the face of the hotel and plays a pivotal role in creating exceptional guest experiences. The Front Desk Agent actively participates in daily operations, ensuring t

$3,000 Base + Uncapped Commission + Monthly Bonus + Company Car + Paid Travel & Hotel + Growth Opportunities Are you a high-performing sales leader with a strong ability to drive revenue, lead teams, and sell premium services? We're hiring a Senior Travel Sales Manager to join one of the fastest-growing luxury spa groups in the country. In this role, you'll travel to high-priority locations to coach teams, lead in-spa sales efforts, stabilize performance, and ensure a five-star client experience. This is a travel-based leadership position where you will be deployed to one MedSpa location at a time for 60 to 90 days per assignment, depending on how quickly the location stabilizes. You'll manage performance, coach team members, and implement high-conversion strategies. Once aligned, you'll move on to the next priority location. Coverage includes Florida, Texas, Georgia, Kentucky, Indiana, Ohio, Oklahoma, and Tennessee. All travel costs are fully covered. You'll return home between deployments. Schedule: Sunday through Friday (Saturday off) • Lead daily sales operations and strategy at assigned MedSpa locations, • Support new spa openings and align new team members, • Sell premium services such as injectables, facials, skincare, body contouring, and memberships, • Train and motivate in-spa teams to exceed revenue goals, • Coach front desk and sales staff on conversion tactics and service presentation, • Build long-term client relationships to increase retention and referrals Please apply only if you meet all the following qualifications: • Minimum 2 years of strong sales leadership experience, ideally in high-end services (spa, aesthetics, luxury retail, wellness, or hospitality), • Proven track record of exceeding revenue targets and KPIs, • Background in multi-location or high-volume sales team management, • Strong client-facing communication skills and a polished, professional presence, • Open and flexible availability for 6090 day travel assignments, • MedSpa experience is a strong plus but not required if you have solid luxury or consultative sales background During Paid Training (First 30 Days): • $3,000/month base salary, • 5%10% commission on net sales, even during training, • Top performers consistently earn well above base After Second Month of Deployment: • $1,000 monthly bonus (no absences) Additional Perks: • Company car and fully paid travel (flights, gas, tolls, hotels), • 100% covered business-related travel expenses, • Clear promotion pathway to higher leadership roles, • Ongoing training and leadership development, • Employee discounts on all spa services and products This is a senior-level position for candidates with strong sales backgrounds and team leadership experience. Applicants without relevant experience will not be considered.

An inspiring career awaits you at The Kessler Collection, a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. Our mission is to inspire places, intuitive service, and exuberant guests. We are committed to the learning, development, and well-being of our Grand Performers. Grand Performers in qualifying roles may enjoy a range of benefits, including: • Marriott Employee Discounts Worldwide, • Medical, Dental, Vision Insurance, • Company-Sponsored Life Insurance, • Short & Long-Term Disability Insurance, • Tuition Reimbursement Program, • 401(K) with Discretionary Company Matching Contributions, • Employee Assistance Program Job Summary The overall objective and purpose of the Rooms Controller position are to manage the property room's inventory and organize the room assignments for incoming guests to provide exceptional guest service. The incumbent is responsible for having a complete knowledge of every room offered at the property, and implementing appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. Core Responsibilities Primary responsibilities and tasks include, but are not limited to the following: • Assign room according to guest request and preferences whenever possible., • Pre-register designated guests and prepare key packets., • Organize and coordinate check-in/pre-registration procedures for arriving groups., • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff., • Confirm reservations and cancellations., • Review out-of-order rooms daily., • Ensure rates match market codes and document exceptions., • Verify and adjust billing for guests. File guest paperwork or documentation., • Set up/process all guest check-ins/check-outs. Activate room keys., • Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms., • Run daily reports., • Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly., • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets., • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation., • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments., • Serve as a departmental role model., • Develop and maintain positive working relationships with others; support team to reach common goals., • Comply with quality assurance standards. Stand, sit or walk for an extended period of time., • Enter and locate information using computers and/or POS systems., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance., • Perform other reasonable job duties as requested by Supervisors. Knowledge, Skills, and Abilities To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. • Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment, • Ability to remain calm in various situations, use sound judgment and effectively solve problems, • Ability to read and interpret documents such as safety rules and procedural manuals, • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages, • Strong written, verbal, and interpersonal skills, • Comprehensive knowledge of office equipment and property management systems, • Have a valid driver's license and the ability to park cars with automatic or manual transmission Minimum Qualifications • Bachelor's degree in Business or related training equivalent - required, • 1+ year of relevant work experience in similar scope and title required, • Experience within luxury brand/markets - required, • Student or graduate of hotel management preferred Work Environment The work environment/conditions described herein are representative of those that an incumbent may experience. • Must be comfortable working in a shared space, with constant noise, without the use of a private office., • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration., • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. Physical Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis., • Push, pull, and lift up to 50 lbs., • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel's exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah's entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind. The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. • Use proper radio etiquette at all times., • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks., • Maintain and review daily activity log., • Maintain confidentiality with respect to guest and employee incidents., • Hold briefing with Guest Services staff both at the beginning and end of shift., • Check ID of visitors/employees as necessary., • Access secured areas for authorized personnel., • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances)., • Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards., • Assist during medical emergencies., • Respond to emergency situations, including medical, security, guest complaints, etc., • Investigate assault complaints., • Assist outside agencies, as necessary, to maintain effective liaison., • Respond to altercations, and investigate., • Have knowledge of hotel and guestroom locking systems., • Monitor TV cameras, if applicable., • Administer First Aid/CPR as necessary., • Challenge suspicious persons., • Check safety hazards., • Administer Heimlich Maneuver and or First Aid/CPR as necessary, • Complete Incident/Accident reports in a clear and concise manner., • Monitor employees as they enter and exit the building., • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel., • Document all deliveries., • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances., • Provide escorts to persons carrying money, or other requests., • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable., • High School diploma or equivalent and/or experience in a hotel or related field preferred., • Flexible and long hours sometimes required., • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Ability to climb and descend stairways and run., • Ability to physically deter individuals who pose a threat to employee and/or guests, • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: • Marriott Employee Discounts Worldwide, • Medical, Dental, Vision Insurance, • Company-Sponsored Life Insurance, • Short & Long-Term Disability Insurance, • Tuition Reimbursement Program, • 401(K) with Discretionary Company Matching Contributions, • Employee Assistance Program Job Summary The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. Core Responsibilities • Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature, • May assist in housekeeping duties such as cleaning public areas and guest laundry., • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control, • Process check-ins, check-outs, and room assignments, • Coordinate with Housekeeping to track readiness of rooms for check-in, • Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed, • Post guest charges and payments, process no-shows, and adjust disputed charges, • Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy, • Verify rate codes and make appropriate adjustments on guest invoices, • Block and unblock rooms according to the hotel's need, • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette, • Process and respond to wake-up calls according to the standard operating procedure, • Notify guests of messages and record them legibly and completely, • Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions, • Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied, • Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly, • Solve problems proficiently, • Demonstrate effective sales techniques to upsell rooms, amenities, and products, • Maintain a neat and organized work area, • Maintain the integrity of Company proprietary information and protect Company assets, • Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications, • Maintain complete knowledge and comply with company policies and procedures, • Maintain neat, clean, and professional appearance according to standards, • Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions, • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs., • Develop and maintain a positive working relationship and support the team to achieve our goals, • Attend required training and meetings, • All other duties as assigned, planned or un-planned Knowledge, Skills, and Abilities • Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment, • Ability to remain calm in various situations, use sound judgment and effectively solve problems, • Ability to read and interpret documents such as safety rules and procedural manuals, • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages, • Strong written, verbal, and interpersonal skills, • Comprehensive knowledge of office equipment and property management systems Minimum Qualifications • Bachelor's degree in Business or related training equivalent - required, • 1+ year of relevant work experience in similar scope and title required, • Experience within luxury brand/markets - required, • Student or graduate of hotel management preferred Supervisory Responsibilities • None Work Environment • Must be comfortable working in a shared space, with constant noise, without the use of a private office., • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration., • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. Physical Demands • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily., • Push, pull, and lift up to 50 lbs., • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant https://vimeo.com/showcase/5180017/video/347336392 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Understand and communicate in English proficiently to interact with guests and associates. Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Apply good judgment at all times. Manage problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. On occasion one must push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Summary Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Understands employee positions well enough to perform duties in employees' absence. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supports same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies Supports implementation of customer recognition/service programs, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Supports training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. The hourly pay range for this position is $25.02 to $27.40. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description Candlewood Suites Savannah Airport is hiring Front Desk Agents to join our team! If you have customer service experience and want to work in the hospitality field, we would like to speak with you about this exciting opportunity! Apply today for consideration. Shifts are 7am-3pm, 3pm-11pm, 11pm-7am Provide excellent guest service in an efficient, courteous professional manner; follow hotel standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. PRE REQUISITES Front Desk Agents have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy. • Experience in service, sales, telesales or guest relations type of industry is helpful, but not mandatory. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically: • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to speak and read English, the ability to communicate in another language may be helpful., • Must display professionalism, honesty and trustworthiness at all times. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and walking guest, • Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude. SPECIFIC RESPONSIBILITIES • Know and live the mission and values of the hotel brand and company., • Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure., • Maintain a friendly and helpful attitude at all times., • Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet., • Answer the phone within three rings with a smile and approved greeting., • Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues., • Respond to in-house guest requests within 15 minutes unless otherwise specified by guest., • Handle guest mail, messages and safe deposit boxes as outlined in additional policy., • Effectively operate the hotel computer system or property management system., • Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities), • Possess a working knowledge of hotel reservation and cancellation procedures., • Ensure guest reservations have full and accurate contact information., • Know guest loyalty program and accurately represent the brand’s membership benefits., • Administer existing member’s benefits according to brand standard., • Recruit new loyalty program members., • Monitor room availability, selling strategies, and rate discounts., • Knowledge of current package rates, group rates, local and national negotiated rates., • Execute group reservations, manage blocks and cut off dates., • Communicate with colleagues in all departments to meet needs of guests., • Follow all cash handling procedures including the hotel credit and check cashing procedures., • Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount., • Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures., • Knowledge of multiple different payment methods and billing procedures of guest reservations., • Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed., • Maintain complimentary coffee bar., • Complete shift work checklist as assigned., • Must successfully complete education related to assigned duties and role., • Other duties as assigned. WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an supervisory or management position should one become available. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.At Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.

Job DescriptionDescription: As a Front Desk Agent at Hyatt Place - Savannah Airport, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care. Why Join Us? • Healthcare Benefits, • Paid Time Off (PTO), • Holiday Pay, • Employee of the Month Bonus, • Sign-On Bonus, • On-Demand Pay Access (access to earned wages before payday), • Hotel Brand Employee Discounts Responsibilities • Welcome guests and assist with check-in and check-out, • Process payments and manage guest accounts, • Book, modify, and cancel reservations, • Answer guest questions and provide information about hotel amenities and local attractions, • Respond to guest requests and resolve issues in a timely, professional manner, • Maintain accurate guest records and reservation information, • Answer phones and respond to emails as needed, • Work closely with housekeeping and maintenance to ensure guest satisfaction, • Follow hotel safety, security, and privacy proceduresRequirements: Qualifications • Must be 18 years of age or older, • Friendly and professional communication skills, • Strong customer service and problem-solving abilities, • Ability to multitask in a fast-paced environment, • Basic computer and phone skills, • Attention to detail and reliability, • Previous hotel or customer service experience is a plus, but not required Join our team and help create memorable guest experiences every day!

Job Description Front Desk Agent - Municipal Grand hotel Management Company: Midnight Auteur Sector: Luxury Independent Hotel Property Description: 44-rooms, a restaurant, two bars a pool and delicious cocktails from the founders of Death & Co and The Ramble Hotel Reports to: Director of Rooms + Front Desk Supervisor About Midnight Auteur Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. With a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreat – offering a setting fit for both celebration and sanctuary – our new hospitality company was created. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire’s Best Bars in America in 2019, North America’s 50 Best Bars in 2022 and noted by Condé Nast Traveler as ‘the hotel for people who are sick of other hotels.’ As a company we hold a deep, and slightly obsessive, reverence for the all-day lobby bar, which is really the foundation of Midnight Auteur. We love the idea of immersing our team and our guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. The community created and hospitality shared over a coffee or cocktail is something we’re passionate about, while remaining equally committed to providing a luxury respite for our hotel guests. Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail and culinary culture, being a progressive and forward-thinking operator, and making a positive impact on its communities. We look forward to hearing from you! Cheers! Our Purpose We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants. Our Niche We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality. The Role The Front Desk Agent is the face of the hotel and plays a pivotal role in creating exceptional guest experiences. This position is responsible for ensuring smooth and efficient operations at the front desk, including check-ins, check-outs, and responding to guest inquiries with professionalism, warmth, and enthusiasm. As a key member of the Rooms Department, the Front Desk Agent is expected to exemplify Midnight Auteur core values by delivering personalized and authentic guest service. This role requires attention to detail, strong problem-solving skills, and the ability to work collaboratively with other departments to anticipate and exceed guest expectations. The Front Desk Agent actively participates in daily operations, ensuring that all guests feel welcomed and cared for throughout their stay. What You Will Do Serve as the first point of contact for guests, delivering warm, professional, and personalized service during check-in, check-out, and throughout their stay. Assist the Front Desk Supervisor and Director of Rooms in maintaining smooth daily operations and upholding service standards. Respond to guest inquiries and concerns promptly, using creativity and problem-solving skills to ensure guest satisfaction. Anticipate guest needs and take initiative to enhance the guest experience with thoughtful and personalized touches. Manage room assignments, reservations, and payment processing with accuracy and efficiency. Collaborate with other departments, such as Housekeeping and Engineering, to ensure guest requests and needs are met seamlessly. Stay knowledgeable about the hotel’s offerings, services, and local area to provide tailored recommendations to guests. Maintain and uphold brand values by embodying the hotel’s core standards and promoting an inviting, guest-focused environment. Monitor and address guest feedback, escalating concerns to the Front Desk Supervisor or Director of Rooms as needed. Act as a brand ambassador, fostering positive relationships with guests and the local community. Demonstrate the Core Values of Midnight Auteur: Curiosity – We learn and improve through active observation. A.B.K - We anticipate, prepare and execute with intention. Communication – We remove barriers through purposeful communication. Thoughtful – We engage with purpose and care. Connection – We build relationships and host with intuition, empathy and transparency. Career Experiences You have been a previous Front Desk Agent in an upper-upscale or luxury hotel for a minimum of three (3) years. You have worked for a boutique-style hotel company or independent hotel group and may have led or participated in restaurant or hotel openings. Bachelor’s degree: or related relevant years of experience is required. Proficiency of the English language in reading, writing and verbal communication. Secondary language is great but not required. Technological literacy is a plus. Leadership Attributes Leader of People: The Front Desk Agent title implies a certain standing and status, but this rank must be earned daily. Inspires and earns respect through actions, not through a job title – both with team members and guests. A Strong Project Manager: Able to decisively prioritize, manage and execute a multitude of short-term tasks and long-term projects, daily and with speed. A good decision today is better than a perfect decision tomorrow. Hospitable: Has a passion for hospitality (both inside and outside of the hotel) - which is the “the friendly and generous reception and entertainment of guests, visitors, or strangers.” Strong interpersonal skills: Able to develop rapport and find common ground with team members across all departments.

Job Description Hotel General Manager – Luxury Boutique Hotel Are you a dynamic hospitality leader with a passion for exceptional food and beverage? We are seeking a highly personable, hands-on Hotel General Manager to lead our stunning luxury boutique hotel located in a vibrant historic district. This is a rare opportunity to take the helm of a highly profitable, intimate property where you will be the face of the hotel, ensuring an unforgettable luxury experience for every guest. Hotel General Manager Key Responsibilities • Oversee daily operations and financial performance for a highly successful, multi-million-dollar property., • Direct a robust, high-volume F&B program across three unique on-site dining and lounge outlets., • Manage a thriving internal catering and events operation that runs out of our existing spaces., • Lead and oversee an intimate, highly profitable collection of luxury guest rooms characterized by a very high average daily rate., • Provide vital mentorship and support to our Executive Chef and Director of F&B., • Maintain a highly outgoing, guest-facing presence on the floor to ensure meaningful interactions and elevated service standards., • Train and supervise hotel staff across all departments, including front desk, housekeeping, food and beverage, and maintenance. Hotel General Manager Qualifications • A strong background in Food & Beverage management is strictly required., • Candidates with only a room background will not be considered., • Prior leadership experience in a small, luxury boutique hotel setting, demonstrating the flexibility and hands-on approach needed to run a tight-knit team., • Multi-outlet experience is necessary to successfully navigate our diverse dining and event spaces., • Working knowledge of major tier-one corporate backend systems is highly preferred. Compensation & Benefits for the Hotel General Manager Position • Up to $125K annual base salary., • Comprehensive benefits package including health, dental, vision, and PTO., • Relocation assistance is available for the right candidate. Ready to take the next step in your hospitality career with an industry-leading team? Submit your résumé here or email it directly to andrew@haakerecruiting.com.

Job DescriptionDescription: The Hamilton Turner Inn is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. We are looking for candidates with second shift availability. Job Duties Include: • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? • Passion for hospitality, • Motivated to enhance the guest experience, • Ability to work with a team, • Ability to work in a fast-paced environment, • Attention to detail, • Availability to work a flexible schedule: weekends, and holidays Benefits • Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days, • Company-Paid Life and AD&D Insurance and Long-term Disability, • Flexible Spending/Dependent Care Account, • Short-term Disability & Accident plans, • Employee Assistance Program, • 401(k) Retirement Plan with company match, • Paid Vacation - up to 10 days per year, • Paid Sick time – up to 5 days per year, • 7 paid Holidays per year, • Referral Program - Earn $500 for referring someone, • Employee Recognition Program - earn gift cards, • Employee discounts, • On-Demand Pay – Access to earned wages before your regular paycheck About Us The Hamilton Turner Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Hamilton Turner was named the Best Romantic Hotel by USA Today. Located just off Lafayette Square in the Historic District of Savannah, GA, one of the city’s most historic luxury hotels captures the style of the Old South like no other destination. A former private home framed by French Empire-style architecture and beautifully decorated interiors, our boutique hotel has been intimately linked with Savannah’s rich, Low Country culture and character since 1873. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: • Must be at least 18 years old, • Attention to detail, • Hotel experience preferred, • Customer service experience preferred, • Ability to work weekends and holidays

The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. Manage the front desk during the overnight shift, including handlin

As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibb

Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a.

If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Car

The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. Manage the front desk during the overnight shift, including handlin

Help maintain a clean, organized, and welcoming front desk and lobby area. Previous hotel, hospitality, customer service, or front desk experience preferred.

Are you passionate about hospitality and creating exceptional guest experiences? We're looking for a friendly, dependable, and service-oriented Front Desk Agent to join our hotel team. Help maintain a clean, organized, and welcoming front desk and lobby area. Previous hotel, hospitality, customer se

Job DescriptionDescription: The Olde Harbour Inn is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. Job Duties Include: • Greet and interact with guests in a warm, friendly and professional manner., • Use computer system to make reservations, check-in and check-out hotel guests, and process payments., • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs., • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? • Passion for hospitality, • Motivated to enhance the guest experience, • Ability to work with a team, • Ability to work in a fast-paced environment, • Attention to detail, • Availability to work a flexible schedule: weekends, and holidays Benefits • 401(k) with company match, • Employee Assistance Program, • Referral Program - Earn $500 for referring someone, • Employee Recognition Program - earn gift cards, • Employee discounts, • On-Demand Pay – Access to earned wages before your regular paycheck, • Double-time pay on Company holidays – 7 per year About Us The Olde Harbour Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Olde Harbour Inn is just steps away from Savannah’s iconic riverfront. Nestled along historic River Street, our boutique hotel places you beside nine vibrant blocks of restaurants, shops, pubs, and art galleries. Built in 1892, the Olde Harbour Inn is a staple of Savannah. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements: Required Skills & Experience • Must be at least 18 years old, • Attention to detail, • Hotel experience preferred, • Customer service experience preferred, • Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Rates Starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f

Pay Rates Starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f

Pay Rates Starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f

Pay Rates Starting between: $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day f

Customer Service Representative/ Scheduling Coordinator.Livingood's, Savannah's largest independent home appliance store, is seeking a skilled, experienced, and reliable Customer Service Representative/ Scheduling Coordinator.We are looking for someone with strong communication skills, who takes pri

Customer Service Representative - State Farm Agent Team Member.As a Customer Service Representative - State Farm Agent Team Member with Clay Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.Your attent

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Customer Service Representative - Store #97.As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the h

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Front Desk Associate also include:. All of

Customer Service Representative - Store #64.As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the h

Customer Service Representative - Store #42.As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the h

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! Daily responsibilities for the Overnight Front Desk Associate a