Hotel front desk jobs in New York, New YorkCreate job alerts

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Check guests in and out of rooms; ensure that all guest information is accurate and up to date Handle all guest payment for charges incurred; correct guest bills as needed Prepare audit accurately at end of shift Maintain an accurate bank for giving change, cashing checks, etc Answering both guest and team member inquiries Accepting mail, packages, laundry, etc from guests and properly processing those items Answering any phone calls that come to the desk Dispatch bellstaff for guest assistance Follow any directions given by Front Office Manager or Assistant Front Office Manager Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). Additional responsibilities include: • Answering and redirecting incoming calls with the utmost in professionalism and positivity, • Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents, • Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries, • Responding to all resident, guest and team member inquiries in a polite and timely fashion, • Ensuring all emergencies are handled promptly and appropriately, • Keeping the front desk sign in/ sign out logs accurate and up to date, • Performing basic computer data entry as needed The ideal candidate will have the following skills/qualifications: • Clear and confident speaking voice, both in person and over the phone, • Cheerful, upbeat, positive and professional demeanor, • Must be alert and attentive to details, situation and emergencies, • Strong but patient and pleasant communication skills, • Familiarity with MS Office (Excel, Word and Outlook) preferred, • Able to communicate fluently in English, both orally and in written communications, • Must always be respectful and polite to residents, guests and fellow team members, • Must be able to work a flexible schedule

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries, and supporting front desk operations. This role serves as a liaison between departments and ensures a smooth and positive experience for all guests. Requirements: • High school diploma or equivalent, • Strong interpersonal and communication skills, • Basic computer proficiency, • Excellent customer service and phone etiquette, • Hospitality/ Hotel experience preferred Key Responsibilities: • Greet and assist families and visitors in a friendly and professional manner, • Answer and manage phone calls, voicemails, and messages promptly, • Coordinate scheduling, ensuring accuracy and timeliness of appointments, • Serve as a liaison between departments and communicate issues to management, • Provide directions, tours, and general information about the facility, • Respond to questions, concerns, and complaints with professionalism and care, • Maintain knowledge of the facility and nearby amenities to assist visitors, • Assist with guest room coordination and support services as needed, • Manage office tasks such as inventory, faxing, copying, and mail distribution, • Utilize computer systems and software to support daily operations

Job DescriptionBenefits: • 401(k) matching, • Employee discounts, • Flexible schedule Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job DescriptionDescription: Administration • Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier., • Run audit reports and journals from all credit card and computer systems., • Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary., • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations. Support • Make corrections and adjustments and handle any computer issues that may arise., • Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department., • Ensure all reports and back-up vouchers are complete and filed properly., • Review and correct discrepancies in the Front Desk System., • Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations., • Ability to communicate effectively with guests, vendors, and other associates., • Ability to adhere to all applicable Federal, state, local, safety, and health standards., • Ability to assist with the design and preparation of statistical reports and presentations as needed., • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed., • Ability to accurately reports information., • Ability to scrupulously follow all StepStone and hotel policies and procedures., • Attend required Hotel meetings., • Professionalism and Style Expectations Personal Effectiveness • Projects and assignments are completed thoroughly, professionally, and with care., • Adjusts to high-pressure conditions and is open to change., • Assumes responsibility for personal growth and development., • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication • Understands and communicates the StepStone Mission and Core values., • Expresses ideas and conveys information clearly, effectively, and professionally., • Actively listens to others., • Conveys company information, decision, or problems to appropriate parties on a timely basis., • Works to resolve disagreements and is respectful of peers and co-workers.Requirements, • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, typing., • Minimum pulling of 20 pounds., • Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: • Must have a comprehensive knowledge of service standards, guest relations, and etiquette., • Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations., • Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates., • Must have excellent mathematical and computer skills., • High school education and relevant training and experience required. Additional education preferred., • At least one year of relevant experience required., • Ability to timely obtain any required licenses or certificates., • CPR training and first aid training preferred., • Additional language ability preferred. EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). Additional responsibilities include: • Answering and redirecting incoming calls with the utmost in professionalism and positivity, • Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents, • Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries, • Responding to all resident, guest and team member inquiries in a polite and timely fashion, • Ensuring all emergencies are handled promptly and appropriately, • Keeping the front desk sign in/ sign out logs accurate and up to date, • Performing basic computer data entry as needed The ideal candidate will have the following skills/qualifications: • Clear and confident speaking voice, both in person and over the phone, • Cheerful, upbeat, positive and professional demeanor, • Must be alert and attentive to details, situation and emergencies, • Strong but patient and pleasant communication skills, • Familiarity with MS Office (Excel, Word and Outlook) preferred, • Able to communicate fluently in English, both orally and in written communications, • Must always be respectful and polite to residents, guests and fellow team members, • Must be able to work a flexible schedule

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). Additional responsibilities include: • Answering and redirecting incoming calls with the utmost in professionalism and positivity, • Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents, • Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries, • Responding to all resident, guest and team member inquiries in a polite and timely fashion, • Ensuring all emergencies are handled promptly and appropriately, • Keeping the front desk sign in/ sign out logs accurate and up to date, • Performing basic computer data entry as needed The ideal candidate will have the following skills/qualifications: • Clear and confident speaking voice, both in person and over the phone, • Cheerful, upbeat, positive and professional demeanor, • Must be alert and attentive to details, situation and emergencies, • Strong but patient and pleasant communication skills, • Familiarity with MS Office (Excel, Word and Outlook) preferred, • Able to communicate fluently in English, both orally and in written communications, • Must always be respectful and polite to residents, guests and fellow team members, • Must be able to work a flexible schedule

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). Additional responsibilities include: • Answering and redirecting incoming calls with the utmost in professionalism and positivity, • Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents, • Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries, • Responding to all resident, guest and team member inquiries in a polite and timely fashion, • Ensuring all emergencies are handled promptly and appropriately, • Keeping the front desk sign in/ sign out logs accurate and up to date, • Performing basic computer data entry as needed The ideal candidate will have the following skills/qualifications: • Clear and confident speaking voice, both in person and over the phone, • Cheerful, upbeat, positive and professional demeanor, • Must be alert and attentive to details, situation and emergencies, • Strong but patient and pleasant communication skills, • Familiarity with MS Office (Excel, Word and Outlook) preferred, • Able to communicate fluently in English, both orally and in written communications, • Must always be respectful and polite to residents, guests and fellow team members, • Must be able to work a flexible schedule

Job Description • We are hiring immediately for a full time GUEST SERVICES AGENT position., • Location: HHR - 1 Battery Park Plaza, New York, NY 10004. Note: online applications accepted only., • Schedule: Full time schedule. Saturday and Sunday, 8:00 am to 8:00 pm; Monday and Wednesday, 11:30 am to 8:00 pm, includes holidays. Further details upon interview., • Requirement: Previous experience preferred. *Internal Employee Referral Bonus Available • Pay Range: $22.00 per hour to $25.00 per hour. Free meals, uniforms and laundering service available at select locations. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1554215. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities: • Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information., • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel., • Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment., • Balances and drops receipts according to accounting specifications., • Provides guests with information about the facility, services, and amenities., • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions., • Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested., • Fields and resolves guest complaints or escalate for resolution to appropriate department., • Assists guests in emergency situations., • Maintains adequate supplies and functional equipment at the Front Desk., • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty., • Perform other duties as assigned. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Job DescriptionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressureMain Responsibilities, • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidaysExperience Requirements:, • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional servicePay range: $17–$18 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping Coordinate transportation, ticketing, dining, and spa reservations Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness Follow up on all guest inquiries and requests to ensure satisfaction Keep detailed records of guest preferences and requests in CRM and PMS systems Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly Support VIP and celebrity guest handling in collaboration with Guest Experience leadership Communicate effectively with all departments to ensure guest expectations are met and exceeded Stay up-to-date on city happenings, seasonal programming, and luxury trends Maintain updated vendor contact lists and preferred partners Handle incoming calls and emails for Concierge services with discretion and poise Support special projects and activations as assigned by leadership Qualifications 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) High level of discretion and emotional intelligence Familiarity with Opera PMS, ALICE, or other guest service systems Les Clef d'Or preferred SKILLS Expert-level communication and problem-solving abilities Strong network and resourcefulness to fulfill complex guest requests Well-organized with strong follow-through and attention to detail Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $19 hourly Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Process additional administrative, bookkeeping. and accounting procedures as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: • Computer proficiency is required; experience with accounting or reservation software is preferred, • High school diploma or equivalent required; some college preferred, • Excellent customer service and communication skills are required, • Overnight shift; requires flexible hours, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required About Company Find us right on Route 3 in Clifton, close to New Jersey’s best attractions. We’re five miles from American Dream’s retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the Executive Housekeeper. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness. Compensation: $82,000 - $85,000 per annum Essential Job Functions: • Begin Day by inspecting all showrooms, out of order and vacant clean room, • Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis, • Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments, • Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness, • Inspects and update all vacant clean inspected rooms in the computer as soon as they become available, • Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily, • Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed, • Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed, • Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm, • Upon guest departure re-check room for any forgotten item, • Maintain database of guest preferences, • Report all room discrepancies with front desk daily before the end of shift., • Report Engineering deficiencies daily to Housekeeping Office Coordinator, • Encounters all guests and employees in a professional, service-oriented manner, • Report and handle all guest requests, complaints and service related issues, • Make recommendations to improve service and ensure more efficient operation, • Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting, • Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member, • Maintaining a good professional relationship with all contacts both inside and outside of the hotel, • Establish and maintain effective communication process with the entire hotel departments, • Inform Housekeeping Management of any absence from duty, reasons and or request additional days off, • Assist with disciplinary action when necessary, • Assist with interviews and new hiring process, • Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards, • Comply with all hotel and departmental standards, policies and procedures, • Perform other related duties as requested by supervisor, • Adhere to Fairmont Grooming Standards at all times, • Comply with all hotel and departmental standards, policies and procedures, • Observe health and safety guidelines at all times, • Wear safety equipment and/or protection if requiredQualifications Knowledge, Skills and Ability: • Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment, • Ability to perform assigned duties with attention to detail, speed and accuracy, • Excellent written and oral communication skills, • Must possess outstanding guest service skills, • Must be guest-oriented, enthusiastic with a vibrant personality, • Must have “hands on” approach, • Must maintain composure at all times and work objectivity in stressful, high-pressure situations, • Ability to approach all encounters with guests and employees in a professional manner, • Ability to answer all general inquiries in the Hotel and F & B outlet, • Must be a good listener and be able to follow instructions, • Must be able to utilize all available resources to meet guest needs, • Must be a good team player Education - Experience: • Excellent English, verbal and written communication skills, • Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment, • Degree in Hospitality Management a plus, • Prior experience in Union Environment highly preferred Physical requirements: • Frequently standing and walking around the property, • Carrying or lifting items up to 50 lbs, • Pushing or pulling items weighing app. 200 lbs, • Frequently bending, kneeling, stretching and/ or reaching, • Able to perform tasks higher than floor level Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Title: Housekeeping Supervisor Location: Renaissance New York Harlem Hotel Department: Housekeeping Reports To: Housekeeping Manager Position Type: Full Time --- Job Summary: We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. The ideal candidate will oversee daily housekeeping operations, ensuring that our facilities maintain cleanliness, organization, and a welcoming atmosphere. This role requires strong leadership skills, excellent communication, and the ability to manage a team effectively while adhering to the highest standards of cleanliness and guest satisfaction. Key Responsibilities: • Supervise and coordinate daily housekeeping activities, including cleaning, maintenance, and inventory management., • Lead and motivate housekeeping staff to achieve high standards of cleanliness and service., • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety standards., • Train, mentor, and evaluate housekeeping staff, providing feedback and support for professional development., • Schedule and allocate staff assignments to optimize productivity and efficiency., • Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels., • Address guest complaints and requests in a professional and timely manner, ensuring guest satisfaction., • Maintain detailed records of housekeeping activities, employee performance, and supply usage., • Implement and enforce health and safety policies and procedures to ensure a safe working environment., • Collaborate with other departments, such as maintenance and front desk, to ensure seamless guest experiences. Qualifications: • High school diploma or equivalent; additional education in hospitality or management is a plus., • Previous experience in housekeeping or facility management, with at least 2 years in a supervisory role preferred., • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team., • Excellent organizational skills and attention to detail., • Knowledge of cleaning chemicals and supplies, as well as safety and sanitation regulations., • Ability to multitask and manage time effectively in a fast-paced environment., • Proficient in Microsoft Office Suite and housekeeping management software., • Strong communication skills, both verbal and written., • Flexibility to work varied shifts, including weekends and holidays. Physical Requirements: • Ability to stand, walk, bend, and lift up to [insert weight] pounds., • Capability to work in various environmental conditions, including exposure to cleaning chemicals. Benefits: • Competitive salary and performance-based bonuses., • Health, dental, and vision insurance., • Paid time off and holiday pay., • Employee discounts and perks., • Opportunities for career advancement. --- To Apply: Interested candidates are invited to submit their resume and cover letter.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description JOB OVERVIEW The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution. This position has an annual compensation of $85,000 per year. DUTIES AND RESPONSIBILITIES Lead daily housekeeping operations, managing team assignments and productivity expectations. Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness. Train team members on Faena service standards, safety, chemical handling, and room care techniques. Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates. Ensure department compliance with DOH, OSHA, and property-wide sanitation policies. Assist with hiring, onboarding, scheduling, and team development initiatives. Monitor inventory levels and ordering of linens, guest supplies, and amenities. Support VIP and special guest room preparation and follow-up service. Maintain lost & found documentation and property-wide cleanliness inspections. Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery. Qualifications Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role. Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.). Experience in union environments preferred. Strong understanding of NYC DOH and OSHA compliance requirements. Bilingual preferred (Spanish/English). High school diploma or equivalent required; Hospitality degree preferred. SKILLS High attention to detail and service presentation. Leadership presence and team development capabilities. Excellent problem-solving and conflict resolution. Ability to manage multiple priorities in a fast-paced setting. Effective communication and time management. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Assistant Housekeeping Manager To assist the Housekeeping Manager in leading, planning, and managing all facets of the housekeeping department. This role focuses on maintaining the highest levels of cleanliness, guest service, and operational efficiency across all guestrooms, public areas, and back-of-house spaces while actively developing supervisory talent and managing daily labor and inventory controls. Essential Responsibilities • Assists the Housekeeping Manager in supervising the housekeeping staff, executing performance evaluations, and leading training and development programs for both supervisors and hourly associates., • Oversees the preparation of daily assignment sheets and floorboards. Assumes operational command of the department in the absence of the Housekeeping Manager., • Conducts secondary inspections of guestrooms, public spaces, storage areas, and laundry facilities to guarantee strict adherence to hotel cleanliness and styling objectives., • Monitors and reports property deficiencies, ensuring that substandard cleanliness or maintenance conditions are promptly and permanently remedied by the team., • Supports the management of productivity and labor cost goals based on occupancy levels. Assists in monitoring staffing schedules and daily hours to maximize operational efficiency., • Conducts formal inventories of linen, terry, OS&E, and cleaning supplies. Monitors daily usage and assists in ordering to maintain optimal inventory levels while enforcing departmental key control., • Takes ownership of guest feedback and guest service scores within departmental indices, proactively resolving service issues to enhance guest relations., • Oversees the property's deep cleaning program and works alongside leadership to strictly enforce standard procedures for the security, documentation, and return of guest lost-and-found items., • Ensures seamless, real-time communication of accurate room statuses to the Front Desk department to minimize guest wait times., • Completes additional operations-focused projects as determined by leadership. Schedule & Availability Requirements • Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays based on hotel occupancy levels, peak operational seasons, and property needs., • Willingness to provide active management coverage on the floor during high-volume periods to ensure service standards are consistently met. Qualifications & Experience • Minimum of 2–3 years of supervisory experience in hotel housekeeping operations preferred., • Bilingual in English and Spanish is a plus., • Demonstrated ability to enforce departmental policies and procedures firmly and consistently., • Strong organizational, time-management, and motivational leadership skills with a track record of developing junior supervisors or team leads., • Excellent communication and interpersonal skills to enhance guest and associate relations., • Familiarity with managing physical inventories and monitoring labor productivity., • Constant standing, walking, and moving across various areas of the hotel (guestrooms, public spaces, laundry facility, and stairs) for extended periods or entire shifts., • Regular bending, stooping, kneeling, crouching, reaching, pushing, pulling, and lifting/moving items weighing up to 30 pounds (and occasionally up to 50 pounds with assistance), such as linen bundles, supply carts, or cleaning equipment., • Ability to multi-task in a high-volume, fast-paced environment, maintain focus amidst frequent interruptions, make quick operational decisions, and handle guest concerns with patience and professionalism. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Room Attendant Location : Best Western Mill River Manor 73 Sunrise Highway | Rockville Centre, NY | 11570 Pay Rate: $19/hr SUMMARY: The Room Attendant plays a vital role in shaping the guest experience by ensuring every guestroom is clean, comfortable, and presented to the highest standard of hospitality. As one of the few associates who enters every guestroom each day, the Room Attendant is both a caretaker of the property and a frontline ambassador of hospitality — often the only hotel associate a guest encounters during their stay outside of the front desk. We are looking for a detail-oriented, reliable individual who takes pride in delivering a spotless, welcoming environment for every guest. RESPONSIBILITIES: Guestroom Cleaning & Servicing • Clean and service guestrooms and suites according to established hotel and brand standards, including departure cleans, stay-overs, and turndown service as applicable., • Make beds, change and properly fold linens, and replace towels according to hotel standards., • Dust, vacuum, sweep, and mop all guestroom surfaces and floors; clean windows, mirrors, and glass surfaces to a streak-free finish., • Clean and sanitize bathrooms, including tubs, showers, toilets, sinks, and tile, in accordance with hotel cleanliness protocols., • Restock guestroom amenities, toiletries, glassware, coffee/tea service, and other in-room supplies to par levels., • Inspect guestrooms for damage, missing items, or maintenance issues; report findings promptly to a supervisor., • Know how to clean guest rooms to standards consistent with brand and M&R Hospitality Management expectations., • Properly arrange furniture, fixtures, and decorative items to standard room presentation upon completion of cleaning. Cart, Supply & Linen Management • Stock and organize housekeeping cart at the start of each shift with the appropriate linens, amenities, and cleaning supplies., • Maintain a clean, organized, and safe housekeeping cart and storage closet throughout the shift., • Properly handle, sort, and transport soiled linens to designated laundry areas; retrieve clean linen supplies as needed., • Use cleaning chemicals and equipment safely and in accordance with manufacturer instructions and hotel safety protocols., • Report low supply levels or equipment malfunctions to the Housekeeping Manager. Guest Interaction & Service • Provide the highest quality of service to guests at all times; promptly and courteously respond to any guest requests encountered while servicing rooms or common areas., • Greet guests warmly and professionally when encountered in hallways, guestrooms, or common areas., • Handle guest requests for additional amenities, linens, or room items promptly and follow up to ensure satisfaction., • Pass on guest lost and found inquiries and items to management or supervisors per established procedures., • Inform management immediately of any guest complaints, unusual activity, or service concerns observed while on shift. Communication & Coordination • Accurately update room status (clean, dirty, inspected, out of order) per hotel procedures to support accurate Front Desk reporting., • Communicate with the Housekeeping Manager by logging pertinent information as required., • Keep Maintenance informed of all maintenance needs identified in guestrooms or corridors., • Notify management or security immediately of any safety hazards, suspicious activity, or emergency situations. Safety, Security & Standards • Maintain thorough knowledge of hotel emergency and security procedures; practice safety standards at all times., • Follow all key control procedures; never prop open guestroom doors or leave keys unattended., • Keep all assigned work areas, corridors, and back-of-house spaces clean, organized, and free of safety hazards., • Wear the proper uniform at all times in accordance with M&R Standards of Appearance., • Follow all rules as outlined in the M&R Employee Handbook., • Be able to move luggage, linens, or supply packages weighing up to 40 lbs., • Perform other duties as assigned by management, consistent with the capabilities of this role. Qualification • High school diploma or GED preferred., • Prior housekeeping, cleaning, or hospitality experience preferred but not required; training provided., • Experience in a hotel environment is a plus., • Strong attention to detail and pride in producing consistently high-quality, presentable guestrooms., • Ability to work efficiently and independently with minimal supervision while meeting daily room quotas., • Physical stamina to perform repetitive cleaning tasks throughout an entire shift., • Basic understanding of cleaning chemicals, equipment, and safety procedures., • Courteous, professional demeanor when interacting with guests and fellow associates., • Ability to follow detailed instructions and established cleaning checklists consistently. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description JOB TITLE: Housekeeping Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development., • Assists the General Manager in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items., • Maintains productivity and labor cost goals., • Conducts formal inventories of linen, supplies, and equipment as required., • Participates in the ordering of supplies to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Complete projects as determined by the General Manager. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity., • Be available for work evenings, weekends, and holidays. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Director of Housekeeping Location: TOWNEPLACE SUITES BY MARRIOTT® NEW YORK MANHATTAN/TIMES SQUARE 324 West 44th Street • New York, NY 10036 Pay Rate :$68,000/annual SUMMARY: The Director of Housekeeping at TownePlace Suites by Marriott is responsible for leading all housekeeping operations at the property, ensuring consistently clean, orderly, and guest-ready conditions throughout. A defining feature of this role is the oversight and management of a third-party housekeeping vendor and their contracted staff — requiring strong vendor accountability skills in addition to traditional departmental leadership. The Director of Housekeeping is accountable for quality standards, Marriott brand compliance, guest satisfaction, cost control, and the overall performance of the housekeeping function. This role reports directly to the General Manager and serves as a key member of the hotel’s leadership team. RESPONSIBILITIES: Third-Party Vendor Management • Serve as the primary point of accountability for all third-party housekeeping vendor operations, ensuring contracted staff perform in full compliance with TownePlace Suites by Marriott brand standards and M&R operating protocols., • Establish clear performance expectations, service level agreements, and quality benchmarks with the vendor; conduct regular reviews to ensure ongoing compliance., • Coordinate daily staffing assignments and scheduling with the vendor’s on-site supervisor to ensure adequate coverage across all room types and public areas., • Address vendor performance issues promptly and escalate to the General Manager and M&R leadership when contractual obligations are not being met., • Maintain an effective working relationship with the vendor’s management team to drive continuous improvement in productivity, quality, and associate behavior. Quality Assurance & Brand Standards • Maintain room quality and cleanliness standards in full alignment with TownePlace Suites by Marriott brand requirements and M&R Hospitality Management expectations., • Inspect or delegate inspection of all guest rooms, suites, and public areas cleaned by the vendor’s room attendants; ensure deficiencies are corrected before rooms are released to inventory., • Develop and maintain a comprehensive inspection program for guestrooms and all public areas to ensure standards are consistently achieved and sustained., • Develop and execute a deep cleaning schedule for all guestrooms, corridors, and back-of-house areas., • Work proactively to achieve high cleanliness scores on all Marriott franchise quality assurance (QA) inspections; ensure the property is audit-ready at all times., • Review guest satisfaction scores (GSS), comment cards, and complaint correspondence related to housekeeping; develop and execute action plans to address recurring issues., • Stay current on advances in housekeeping best practices, products, and technology; recommend and implement improvements to methods and productivity. Operations & Facilities • Establish, maintain, and train all standards and procedures for cleaning protocols and safe working conditions within the housekeeping department., • Initiate and implement process improvements to increase labor efficiency and the safe use of chemicals and equipment., • Ensure all housekeeping and laundry equipment is maintained in proper working order; coordinate repairs and replacements as needed., • Direct and lead the department in the submission of work orders; partner closely with the Chief Engineer to support the hotel’s preventative maintenance program., • Recommend and follow through on guestroom renovation, refurbishment, and décor updates in coordination with the General Manager., • Ensure compliance with key control procedures as they relate to the housekeeping department; maintain security of all housekeeping storage areas at all times., • Enforce standard procedures for the acceptance, security, and return of all guest lost and found items., • Maintain first aid kit supplies for use by employees and contracted staff within the housekeeping department., • Perform housekeeping, laundry, and/or house person functions personally when necessary to maintain service levels. Inventory, Supplies & Budget • Maintain sufficient supplies and materials for daily department operations while managing inventory levels within established cost-control targets., • Order, receive, and verify all supply shipments and department items based on approved quantities and pricing., • Conduct regular inventory of all guestrooms, housekeeping closets, laundry room, and storage areas for linens, amenities, supplies, furniture, accessories, and equipment., • Maintain productive working relationships with vendors and suppliers to ensure consistent quality and value., • Assist the General Manager in the development of the department’s annual operating budget; monitor performance against plan and provide variance explanations as required. Communication & Interdepartmental Coordination • Communicate room status discrepancies to the Front Desk accurately and in a timely manner; ensure corrective action is taken., • Communicate and ensure follow-through on all guest requests and complaints related to housekeeping., • Collaborate with other department heads to provide information flow necessary for smooth hotel operations., • Assist fellow department managers in the resolution of housekeeping-related guest experience issues., • Conduct regular housekeeping department meetings with both direct staff and vendor representatives., • Assure complete and accurate communication is maintained across all housekeeping staff and contracted team members., • Immediately report any unusual activity, behavior, or appearances to the General Manager., • Complete all daily and weekly housekeeping paperwork accurately and on time., • Assist management with internal investigations as needed; complete MOD responsibilities as assigned. Safety, Compliance & People • Ensure full compliance with all Marriott franchise standards, OSHA programs, M&R policies, and applicable local regulations., • Report all accidents and incidents to management immediately; provide modified work duty for associates recovering from work-related injuries., • Practice and enforce safety standards at all times for both hotel associates and contracted housekeeping staff., • Carry out supervisory responsibilities in accordance with M&R’s policies and applicable employment laws., • For any directly employed housekeeping staff: participate in interviewing, hiring, training, performance appraisal, and disciplinary processes in partnership with HR., • Follow all rules as outlined in the M&R Employee Handbook., • Perform other duties as assigned by management, consistent with the capabilities of this role. Education & Experience • High school diploma or GED required; college coursework in Hospitality Management or a related field preferred., • Minimum 3–5 years of progressive housekeeping experience in a hotel environment, with at least 2 years in a supervisory or management role., • Prior experience managing or overseeing a third-party / contract housekeeping vendor strongly preferred., • Familiarity with Marriott brand standards, QA inspection criteria, and GSS metrics preferred., • Experience with hotel property management systems (Opera, FOSSE, or equivalent) and housekeeping management tools a plus. Skills & Competencies • Strong operational leadership with the ability to hold both direct and contracted staff accountable to consistent standards., • Excellent organizational and time management skills; ability to manage multiple priorities across a full-service housekeeping operation., • Demonstrated ability to read and respond to guest satisfaction data and implement corrective action plans., • Sound financial acumen; experience managing departmental budgets, inventory costs, and labor productivity., • Effective written and verbal communication skills; ability to interact professionally with staff, vendors, guests, and ownership., • Bilingual abilities (English/Spanish or other languages) strongly preferred given the composition of housekeeping teams across the portfolio., • Working knowledge of OSHA regulations, chemical handling safety, and hotel emergency procedures., • Professional demeanor consistent with M&R and Marriott brand expectations. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. Employment Eligibility Verification M&R Hotel Management participates in the federal E-Verify program. All offers of employment are contingent upon successful completion of the Form I-9 employment eligibility verification process and confirmation of authorization to work in the United States.

Job DescriptionGuest Services Agent Location: Warren Street Hotel, New York, NY At Firmdale Hotels, we believe every guest interaction creates an opportunity to deliver exceptional hospitality. We are seeking a warm, polished, and service-driven Guest Services Agent to join our Concierge team at Warren Street Hotel. This position is ideal for someone who enjoys engaging with guests, thrives in a fast-paced luxury environment, and takes pride in creating memorable experiences from arrival through departure. What You'll Do As a Guest Services Agent, you will: • Welcome guests with genuine warmth and professionalism., • Manage guest check-in and check-out while ensuring billing accuracy as needed., • Assist guests with luggage and escort them to their guestrooms., • Provide personalized recommendations for dining, entertainment, transportation, and local attractions., • Coordinate restaurant reservations, transportation, and other guest requests., • Answer incoming telephone calls and respond promptly to guest inquiries., • Promote hotel amenities, services, and Firmdale Hotels properties., • Maintain accurate guest information and reservation records., • Work collaboratively with the Front Desk, Concierge, Housekeeping, Valet, and other hotel departments to deliver seamless service., • Create memorable guest experiences through thoughtful, personalized hospitality.What We're Looking For, • Previous experience in luxury hospitality, Front Desk, Guest Services, Bell Services, or Concierge preferred., • Outstanding communication and interpersonal skills., • A polished, professional appearance and positive attitude., • Strong organizational skills with the ability to multitask in a fast-paced environment., • Passion for delivering personalized luxury service., • Knowledge of New York City dining, attractions, shopping, and transportation is highly desirable., • Ability to lift and transport guest luggage (up to 50 pounds)., • Flexible availability, including weekends and holidays.Technical Skills Experience with the following systems is preferred: • OPERA Property Management System (PMS), • ALICE Guest Services Platform, • Valet Manager, • Sharry App, • OpenTable, • Resy, • SevenRooms, • Microsoft Outlook and Microsoft Office SuiteWhy Join Firmdale Hotels? Firmdale Hotels is internationally recognized for its distinctive design, personalized service, and award-winning hospitality. Our people are at the heart of everything we do, and we are committed to fostering a supportive, inclusive, and engaging workplace where team members can grow and succeed. We offer competitive compensation, excellent benefits, training and development opportunities, and the chance to be part of one of the world's most respected luxury hotel brands. If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you. Apply today and become part of the Firmdale Hotels team.

Job Description Lobby Concierge / Front Desk Associate (All Shifts) Brodsky Organization – Luxury Residential New York, NY Position Overview The Brodsky Organization is seeking experienced, highly polished Lobby Staff to join our team at one of our premier luxury high-rise residential properties in New York City. The Lobby Staff Member is the first point of contact for residents and visitors. The ideal candidate delivers exceptional service, anticipates resident needs, and maintains a professional presence at all times. This position requires prior experience in luxury residential or hospitality environments. Key Responsibilities • Provide a warm, professional welcome to residents, guests, and vendors, ensuring a seamless arrival experience., • Manage front desk operations, including phones, inquiries, and resident requests., • Monitor lobby activity, visitor access, and maintain accurate logs in accordance with building security procedures., • Opening the door for residents and guests and assisting with packages or luggage., • Receive, log, and distribute packages., • Enforce house rules and support management with resident and vendor matters, • Respond to and resolve resident concerns promptly and professionally. Qualifications • Experience in luxury residential, hotel, or high-end hospitality environments required, • Exceptional customer service and interpersonal skills with a polished, professional demeanor, • Experience with Microsoft Office and BuildingLink or similar property management systems preferred, • Flexible availability to workday, evening, and overnight shifts, including weekends and holidays. Compensation • $22.00 - $30.77 per hour, commensurate with experience and 32BJ wage rates Benefits as offered by 32BJ Ideal Candidate • Experienced in Luxury Residential coop/Condo lobby operations, • Polished and service-focused with strong attention to detail, • Proactive and intuitive—anticipates needs before they are asked, • Reliable, discreet, and highly professional, • Committed to delivering a consistently exceptional resident experience

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description Overview Opportunity: Host Act as host providing guests with a full range of individualized service during hotel stay. Potential Career Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements • Greet, register, and assign rooms to guests of the hotel., • Verify customers' credit, and establish payment method., • Make and confirm external reservations for dinner, entertainment, and transportation., • Compute bills, collect payments, and make change for guests., • Answer hotel phone and handle guest requests and inquiries., • Transmit and receive messages, using telephones or PMS system., • Deposit guests' valuables in hotel safes or safe-deposit boxes., • Perform bookkeeping activities, such as balancing accounts., • Serve food in guest rooms upon request, ensuring a positive in-room dining experience., • Act as a private lounge host., • Practice safe work habits and use required safety equipment., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Perform other duties as requested by management. Experience • High School diploma or equivalent preferred., • Previous customer service experience required or equivalent training., • Dynamic, engaging and passionate personality with the ability to multi-task. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description We are seeking a motivated Bellman to join our team at the hotel. The Bellman is responsible for providing friendly and efficient service to guests while transporting their luggage and providing other services as needed. The successful candidate is professional, personable, and has excellent customer service skills. Bellman Duties and Responsibilities • Greet guests upon arrival and escort them to their designated room., • Load and unload luggage onto carts and transport them to and from guest rooms., • Assist guests with check-in and check-out procedures., • Provide guests with information about the hotel services and amenities., • Answer guest inquiries and address their concerns in a timely and professional manner., • Assist guests with luggage storage and retrieval., • Assist guests with transportation needs and provide directions to local attractions., • Ensure the lobby and other public areas are clean and organized., • Assist Front Desk with verifying Check out rooms after Check Out Time., • Sort out Mail and packages for the Hotel, Permanent Guests and Transient Guests. Bellman Requirements and Qualifications • High school diploma or equivalent,, • Previous experience in the hospitality or customer service industry preferred but not required., • Able to lift, push, and pull heavy objects, • Outstanding customer service skills, understands and speaks English., • Able to work flexible hours, including nights and weekends, • Excellent interpersonal and communication skills, • Able to multi-task and work in a fast-paced environmentCompany DescriptionNight Hotel Broadway is located near Central Park on 94th Street, Between Broadway and Amsterdam Ave. The Hotel is closest to the 94 Street exit/entrance to the easily accessible 96-street station/subway 1, 2, 3 trains.Night Hotel Broadway is located near Central Park on 94th Street, Between Broadway and Amsterdam Ave.\r\nThe Hotel is closest to the 94 Street exit/entrance to the easily accessible 96-street station/subway 1, 2, 3 trains.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role Behind every great Voice AI experience is telephony that just works — and getting hotels live means getting their phone set up right the first time. As our Implementation Engineer, Voice, you'll be the telephony subject matter expert who owns the technical onboarding for every Voice AI deployment, and the person who jumps in when a live property's calls aren't behaving. You'll get on the call with a hotel's IT, their PBX vendor, and their carrier, surface the requirements, and drive the configuration end-to-end until calls route, transfer, and answer exactly as they should. When something needs troubleshooting — a transfer that won't connect, audio that needs tuning, a number that won't port, an attestation problem — you're the person who reads the logs and figures out why. You'll also partner closely with Product on how calls should flow and escalate, bringing telephony reality to the table while thinking in terms of modern conversational AI, not static phone trees. This is a hands-on, customer-facing role for someone who knows telephony cold, likes being the one who makes it work, and is excited about where voice is headed. Responsibilities • Own the technical onboarding and go-live for Canary's Voice AI product — number provisioning, telephony configuration, transfer logic, and testing — running multiple deployments in parallel., • Run telephony requirements calls with hotel IT, PBX vendors, and carriers, and coordinate number porting and carrier changes for a clean setup., • Debug routing and call-quality issues hands-on — read SIP logs and diagnose across SIP trunking, SBCs, STIR/SHAKEN attestation, PBX rules, and carrier ownership., • Serve as the escalation point for live telephony issues post-launch — when a property's calls need attention, you own getting them working again., • Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus., • Be the internal source of truth on voice/telephony — keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.Qualifications, • 3+ years of hands-on experience implementing or supporting voice/telephony systems — VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony., • Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems)., • Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA; PCI awareness a plus)., • A modern view of voice — excited to partner with Product on conversational AI call flows, not just build static IVR trees., • Comfortable being customer-facing and self-directed — leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations., • Bonus: experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.Compensation Target cash compensation ranges from $100,000-$130,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Training & development Who We Are: Apex Assembly connects the worlds leading technology decision-makers with top-tier solution providers through executive events across North America. Our high-growth environment is built for ambitious individuals who thrive on competition, accountability, and driving results. The Role: Were looking for a driven, high-energy Business Development Representative to join our growing sales team in our NYC office. As a BDR, you will be on the front lines of Apexs revenue growth, generating qualified leads, booking meetings, and fueling the success of our events and partnerships. This role is designed for someone who thrives in a fast-paced, performance-driven environment, is naturally competitive, and enjoys working towards clear goals. We are looking for a start date of 01/12/2026. What Youll Do: • Take ownership of outbound prospecting calls, emails, LinkedIn and drive results, • Build relationships fast with tech companies that align with Apexs event strategy, • Get in front of decision-makers and secure qualified meetings for senior sales leaders, • Take pride in hitting and exceeding your outreach and meeting targets, • Keep your pipeline organized and your activity sharp in Salesforce, • Help shape our messaging your voice and ideas matter here, • Stay sharp on trends so your conversations sound confident and relevant, • Be a key part of a fast-paced, energetic, success-driven team, • This is an independent contributor role. Coordination with internal teams is required.What Were Looking For:, • Outgoing, competitive personality you love meeting new people and winning them over, • Strong communicator comfortable talking to executives and holding your ground, • Self-starter you want freedom to run your own day, with clear goals to chase, • Resilient rejection doesnt faze you, you bounce back fast, • High energy you thrive in environments with pace and momentum, • Coachable you want to get better and arent afraid of feedback, • Comfortable making a lot of calls and driving conversations the phone is your friend, • Familiar with CRM tools (Salesforce is a plus) and LinkedIn Sales Navigator, • Bachelors degree or equivalent experience preferred, • Previous sales or lead generation experience is a plus but attitude matters mostWhy Apex Assembly:, • High-energy, competitive sales culture with clear growth paths, • Comprehensive training to sharpen your sales skills, • Opportunity to work directly with senior leaders and decision-makers in the tech space, • Competitive compensation with uncapped earning potential, • Be part of a company rapidly scaling and making an impact Physical demands • Prolonged periods sitting at a desk and working on a computer, • During travel, we require light lifting of promotional materials or event suppliesTravel required, • Travel required. Any travel related to events will be discussed in advance and covered by the company (flight and hotel)., • Less than 10% to begin and may increase over time to 15%Required education and experience, • Associates and Bachelors degrees or equivalent experience, • Excellent verbal and written communication skillsPreferred education and experience, • Previous experience in sales, business development, or lead generation, • Familiarity with CRM tools and email outreach platformsAdditional eligibility requirements, • Ability to work standard hours (Monday Friday, 9:00 AM 5:00 PM EST), • Ability to reliably commute to 10174 at least 4 times a week., • Eligible to work in the United StatesWork authorization Must be authorized to work in the United States Affirmative Action/EEO statement Apex Assembly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Flexible work from home options available.

Job Description:\n\nSenior Cloud Systems AdministratorNew York, NYESSENTIAL FUNCTIONS AND DUTIESCloud Infrastructure, Architecture & GovernanceDesign, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments.Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation.Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services.Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable.Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity.Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed.Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements.Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise ServicesSupport cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments.Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning.Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization.Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms.Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & ComplianceImplement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models.Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance.Support Zero Trust models and security baselines across users, devices, applications, and cloud resources.Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives.Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives.Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOpsBuild, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred.Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work.Build, maintain, and enhance CI/CD pipelines using Azure DevOps and/or GitHub Actions, including environment gates, drift detection, rollback support, and pre-deployment compliance checks.Automate recurring operational tasks through PowerShell, Azure CLI, Bash, Python, Azure Automation, or similar tools.Partner with technology teams to improve deployment velocity, release reliability, operational consistency, and platform efficiency.Monitoring, Reliability, Incident Response & Business ContinuityServe as a senior technical escalation point for critical Azure platform, infrastructure, application, networking, performance, and security incidents.Support high-priority incident response, including triage, mitigation, stakeholder communication, root cause analysis, corrective action, and post-incident review.Implement and maintain observability solutions using tools such as Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, alerting, and related platforms.Build and maintain dashboards, alerts, performance metrics, service-level objectives, operational reports, and recurring health checks.Support business continuity and disaster recovery solutions using Azure Backup, Azure Site Recovery, cross-region design, replication, recovery testing, and RTO/RPO validation.Cost Management, FinOps & Resource OptimizationPartner with Finance and business stakeholders to support Azure cost visibility, usage reporting, budget controls, resource optimization, and cloud spend accountability.Implement tagging standards, cost allocation practices, budget alerts, consumption reporting, rightsizing, reservations/Savings Plans strategy, and optimization roadmaps.Identify recurring platform, cost, performance, or governance issues and lead corrective actions that improve long-term stability and efficiency.Microsoft 365, AVD & End-User Cloud ServicesDesign, deploy, support, and optimize Azure Virtual Desktop and related remote access solutions, including host pool design, FSLogix profile strategy, Scaling Plans, and AVD Insights monitoring where applicable.Support Microsoft 365 cloud services including Intune, Exchange Online, SharePoint/OneDrive, Teams, Purview, and related administration as needed.Package, deploy, and maintain applications using Intune and other endpoint/cloud management platforms.Support tenant-to-tenant Microsoft 365 migrations, coexistence planning, and cutover activities where applicable.Support enterprise cloud services that improve secure access, business continuity, and operational efficiency across Cipriani’s corporate and property locations.Leadership, Documentation & Cross-Functional PartnershipLead technical discovery sessions, design discussions, proof-of-concept builds, and Well-Architected Reviews with clear recommendations and trade-offs.Produce Architecture Decision Records, design documentation, implementation plans, runbooks, and support handoff materials.Mentor junior IT team members, delivery partners, and help desk staff through design reviews, technical guidance, troubleshooting support, and knowledge sharing.Manage escalated technical issues while remaining calm, professional, service-oriented, and focused on business impact.Communicate complex technical concepts clearly to technical and non-technical stakeholders, including leadership, Finance, vendors, security partners, and business teams.Manage third-party IT vendors, MSPs, cloud providers, security partners, software vendors, and infrastructure vendors as needed.KNOWLEDGE, EXPERIENCE AND SKILLSMinimum of 7 years of experience in Azure Cloud Engineering, Cloud Infrastructure, Systems Engineering, DevOps, Site Reliability Engineering, Platform Engineering, or a related technology role.Deep hands-on expertise with Microsoft Azure cloud environments, including infrastructure, networking, identity, security, governance, monitoring, and operations.Strong experience with Azure Landing Zones, Azure Policy, Management Groups, subscriptions, RBAC, tagging, naming conventions, security baselines, and automated remediation.Strong Azure networking knowledge including DNS, load balancing, routing, firewalls, private networking, VPNs, peering, hybrid cloud connectivity, ExpressRoute/VPN, and secure network architecture.Strong Microsoft Entra ID/Azure AD experience, including Conditional Access, PIM, hybrid identity, app registrations, enterprise applications, and Zero Trust concepts.Hands-on experience with Infrastructure as Code, including Terraform, Bicep, or ARM templates; Terraform is preferred.Experience building and maintaining CI/CD pipelines using Azure DevOps and/or GitHub Actions.Strong scripting ability using PowerShell, Azure CLI, Bash, Python, or similar languages.Experience implementing monitoring and observability using Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, or similar platforms.Experience supporting cloud migration, modernization, and transformation of legacy, on-premises, hybrid, or multi-cloud environments.Experience serving as a senior escalation point for business-critical incidents, including mitigation, root cause analysis, stakeholder communication, and post-incident reporting.Ability to communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining a service-oriented approach.Preferred QualificationsMicrosoft certifications such as Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Security Engineer Associate (AZ-500), Cybersecurity Architect Expert (SC-100), DevOps Engineer Expert (AZ-400), Azure Network Engineer Associate (AZ-700), or Microsoft 365 certifications.Experience with Azure Virtual Desktop, FSLogix, Azure Files or Azure NetApp Files, Scaling Plans, AVD Insights, remote desktop infrastructure, or cloud-based end-user computing environments.Experience with Docker, Azure Container Registry, Kubernetes, AKS, Azure Functions, Event Grid, Azure Front Door, Cloudflare, or similar modern cloud services.Experience with Azure Databricks, Azure Data Factory, Azure SQL, SQL Managed Instance, Synapse Analytics, Fabric, Cosmos DB, analytics workloads, data science, machine learning, AI, or business intelligence platforms.Experience with Microsoft 365 tenant-to-tenant migrations, Exchange Online, SharePoint/OneDrive, Teams, Purview, Intune, Copilot readiness/governance, Copilot Studio, or Microsoft Foundry.Experience supporting hospitality, restaurant, private club, hotel, retail, luxury, or multi-site operating environments.Familiarity with hospitality technology platforms such as POS, PMS, reservation systems, event management systems, access control, guest Wi-Fi, AV systems, and related integrations.Experience supporting enterprise or regulated environments with strong security, compliance, governance, and audit requirements.PHYSICAL, SCHEDULE AND LOCATION REQUIREMENTSAbility to work on-site in New York as business needs require and support multiple Cipriani corporate and property locations.Ability to participate in planned after-hours maintenance, urgent incident response, system upgrades, or cutover activities when needed.Ability to sit or stand for extended periods, work at a computer, and occasionally lift or move IT equipment up to 30 pounds.Senior Cloud Systems AdministratorNew York, NYESSENTIAL FUNCTIONS AND DUTIESCloud Infrastructure, Architecture & GovernanceDesign, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments.Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation.Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services.Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable.Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity.Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed.Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements.Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise ServicesSupport cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments.Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning.Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization.Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms.Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & ComplianceImplement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models.Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance.Support Zero Trust models and security baselines across users, devices, applications, and cloud resources.Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives.Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives.Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOpsBuild, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred.Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work.Build, ma

Job Description Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience. We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards. This is an active, field-based leadership role — not a desk job. What You’ll Do Lead & Develop a 5-Star Team • Recruit, train, coach, and evaluate Cleaning Consultants, • Conduct Quality Control visits, • Improve team retention and performance, • Step in to assist with cleaning when needed Drive Client Excellence • Ensure every home meets Zen Home’s 5-Star standard, • Exceed client expectations, • Resolve concerns in real time, • Increase client retention, • Encourage 5-Star reviews, • Build relationships with bellmen, front desk staff, concierges, doormen, and building management, • Cultivate referral partnerships Support Revenue Growth • Improve scheduling efficiency, • Generate client referrals, • Encourage Cleaning Consultant–generated leads, • Assist with large job estimates Field Requirements • Comfortable using public transportation daily, • Willing to walk between 5–6 client job sites per day, • Comfortable working in all weather conditions, • Physically capable of assisting with cleaning tasks Compensation Base Salary: $50,000 + Weekly Revenue Bonuses: High performers can earn an additional $8K–$39K+ annually based on performance Qualifications • 5+ years management experience (hospitality preferred), • Strong leadership and coaching skills, • Comfortable working in the field daily, • Familiar with Microsoft Office and scheduling apps, • Knowledge of NYC transit system, • Professional-level English communicationCompany DescriptionZen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job Description • Clean and maintain all public areas of the hotel, including lobbies, corridors, restrooms, and elevators., • Ensure cleanliness and organization of back-of-house areas such as storage rooms, linen closets, and housekeeping supply areas., • Assist housekeeping team with stocking supplies, linens, and amenities., • Respond promptly to guest requests for housekeeping services or additional amenities., • Support maintenance team with minor repairs and maintenance tasks as needed., • Assist with event setup and breakdown, including moving furniture and setting up tables and chairs., • Monitor and maintain cleanliness of outdoor areas, including parking lots and walkways., • Collaborate with front desk staff to ensure guest needs are met promptly and efficiently., • Adhere to all safety and sanitation policies and procedures., • Report any maintenance issues or safety hazards to the appropriate department.

Job Description Description: The Director of the Front Office's primary purpose is to ensure the smooth operation of the front desk. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Hotel Manager. To direct the Front Office operation without the Hotel Manager. HOTEL VALUES: This description of responsibilities is intended to provide essential guidance to outline a minimum performance standard. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. JOB DUTIES: Assist the Hotel Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation. To assist the Hotel Manager in supervising, organizing, directing, and coordinating the staff and activities of the Front Office. Assist the Hotel Manager in evaluating Guest satisfaction levels and monitoring trends, with a focus on continuous improvement. Ensure regular and VIP Guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel's loyalty scheme. Conduct daily inspections and assist in maintaining proper protocols. Ensure that Front Office Agents perform their daily duties according to required standards. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. Ensure Team Members know the hotel's products, services, pricing, policies, and the local area. Motivate and celebrate Team members' Success. Maintained procedures for the security of guests, hotel property, and emergency procedures. Analyze, generate reports, and communicate information to employees and appropriate departments. Assist in achieving budgeted revenues and expenses and maximize the room department's profitability. Investigate budget deviations and take immediate corrective action. Authorize accepting credit cards, cash payouts, and refunds in accordance with established procedures. Monitor and control guests’ credit status to ensure payments are collectible and received on time. Perform regular follow-up on pending payments to ensure they are collected. Have Knowledge of hotel property, amenities, area attractions, and transportation. Fulfill the Manager on Duty shifts if required. Provide a professional image at all times through appearance and dress. JOB REQUIREMENTS: PEP experience is a plus. Previous experience in a similar position or at least one year of supervisory experience in a hotel. Scheduling flexibility. Strong organizational and communication skills. Strong computer skills. Excellent interpersonal skills. Ability to effectively multitask and work under pressure. Able to effectively resolve conflict. For applicants working in NYC, the anticipated compensation range for the position is $85k- $90k annually. The annual salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job and the required industry, education, etc.

Job DescriptionDescription: PURPOSE: The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs such as carpentry, painting, plumbing etc. May require driving a shuttle van when needed (property specific). RESPONSIBILITIES: • Assist with the operation, maintenance and repair of equipment., • Change out light bulbs; perform preventative maintenance for guest rooms to include vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc., • Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guest rooms meeting rooms the swimming pool and hot tub., • Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request., • Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings., • Perform other tasks/jobs as assigned by the supervisor or manager., • Clean the exterior parking lot and remove trash from receptacles., • Perform minor landscaping tasks such as pulling weeds between lawn servicing dates., • Help the housekeeping department in maintaining public areas of the hotel., • Assist with guest transportation if property has shuttle service., • Perform preventative maintenance tasks as identified in the CORE program and record the work completed., • Maintain the needed stock of mechanical items needed to ensure work can be completed timely without delays., • Advise the General Manager of equipment or supplies needed and properly maintain the building., • Assist breakfast area in below tasks as needed:, • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working., • Support all areas of the food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas if requested. Requirements: QUALIFICATIONS: • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must have a valid driver’s license for the applicable state (property specific)., • Must have an acceptable MVR (Motor Vehicle Driving Record) (property specific)., • Must be willing and can work a varied schedule that may include evenings nights weekends and holidays Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 90% of their workday. Lifting and carrying up to 65 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This position is a part of the Local 68 Hotel/Motel Trades bargaining agreement** This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description 20 Hours Per Week | Weekends Required Growth Opportunities Available This Is Not Your Typical Customer Service Job At our organization, hospitality is not an event calendar or a front desk position. It’s about restoring dignity, building relationships, solving problems, and creating experiences that help people feel like themselves again during one of the most challenging times in their lives. We’re looking for a Hospitality Manager who can turn a healthcare stay into a truly memorable experience through compassion, creativity, and genuine human connection. If you’re someone who loves helping people, thinking outside the box, and creating moments that matter, we want to meet you. What You’ll Do • Welcome new guests and families through personalized admissions and room orientations, • Build meaningful relationships through daily rounding and companionship, • Create custom experiences tailored to each guest’s personality, interests, goals, and life story, • Help restore dignity, independence, confidence, and a sense of normalcy during recovery, • Coordinate unique “white glove” moments that guests and families never forget, • Anticipate needs and proactively resolve concerns before they become complaints, • Work closely with nursing, admissions, therapy, dietary, and leadership teams, • Support guests throughout their recovery journey from admission through discharge, • Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home, • Document guest interactions, service recovery efforts, and memorable experiences, • Help generate positive reviews through exceptional service and genuine relationships What Makes This Role Different? One day you might be helping a guest reconnect with a favorite hobby. The next day you might be organizing a surprise celebration for a recovery milestone. You could be helping a family navigate a difficult transition, arranging a personalized comfort item, coordinating a meaningful life experience, or simply sitting with someone who needs companionship and encouragement. No two days are the same. Our Hospitality Managers are empowered to create custom experiences that go far beyond expectations. What We’re Looking For • Natural people person with a positive attitude, • Strong communication and relationship-building skills, • Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred, • Creative thinker who enjoys making someone’s day better, • Strong problem-solving abilities, • Organized and able to manage multiple priorities, • Comfortable working weekends, • Someone who believes small acts of kindness can make a big impact Why Join Us? • $28 per hour, • Part-time schedule (20 hours per week), • Leadership development and mentorship, • Career growth opportunities within a rapidly growing organization, • Opportunity to make a real difference in people’s lives every day, • A culture that values creativity, compassion, and service excellence More Than Hospitality We don’t just serve guests. We advocate for them. We celebrate them. We listen to them. We help them maintain their dignity. We create personalized experiences that remind people they are more than a diagnosis, a room number, or a patient. If that sounds like the kind of work that inspires you, we’d love to hear from you. Apply today and help us redefine hospitality in healthcare.

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 poundsCompany DescriptionThe Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Frederick Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team. We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight. Responsibilities: • Ensure smooth check-in and check-out procedures, • Handle guest concerns, complaints, and emergency situations professionally, • Complete night audit procedures and daily reporting accurately, • Monitor room inventory, reservations, and guest requests, • Ensure compliance with hotel policies, procedures, and brand standards, • Coordinate with housekeeping, engineering, and security teams as needed, • Conduct overnight property walks and ensure guest safety, • Prepare operational reports for senior management Qualifications • Minimum 2 years of hotel front office supervisory or management experience, • Prior overnight or night audit experience preferred, • Strong leadership and problem-solving skills, • Excellent communication and guest service abilities, • Knowledge of hotel PMS systems preferred, • Ability to work overnight shifts, weekends, and holidays, • Professional appearance and demeanor, • Strong organizational and multitasking skills

POSITION PURPOSE: \n \n Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. \n \n \n ESSENTIAL FUNCTIONS AND DUTIES: \n \n\n • Greet and welcome guests in a friendly and professional manner upon arrival.\n, • Check guests in and out efficiently, ensuring all information is accurately entered into the system.\n, • Provide guests with information about hotel amenities, services, and local attractions.\n, • Answer phone calls and respond to inquiries in a courteous and timely manner.\n, • Handle reservations, changes, and cancellations, ensuring accuracy and availability.\n, • Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction.\n, • Assist with luggage handling and special requests, ensuring a high level of guest comfort.\n, • Maintain a clean and organized front desk area, ensuring it is presentable at all times.\n, • Process payments, handle cash, and prepare billing for guests at check-out.\n, • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.\n, • Monitor and update the room availability and reservation system to reflect real-time status.\n, • Ensure all guest information is kept confidential and follows hotel policies and procedures.\n, • Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest.\n\n \n \n KNOWLEDGE, EXPERIENCE AND SKILLS \n \n\n • High school diploma or equivalent required.\n, • Previous hotel front desk or customer service experience preferred.\n, • Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus).\n, • Strong communication skills, both verbal and written.\n, • Exceptional attention to detail and ability to multi-task.\n, • Ability to remain calm and efficient under pressure.\n, • Friendly, approachable, and customer-focused demeanor.\n, • Ability to work flexible hours, including evenings, weekends, and holidays.\n, • Fluency in multiple languages is a plus.\n\n \n PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: \n \n\n • Ability to sit or stand for extended periods.\n, • Occasional lifting of up to 25 pounds.\n, • Must be able to work in a fast-paced, high-pressure environment.\n\n \n INTENT AND FUNCTION OF JOB DESCRIPTIONS \n \n All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Job DescriptionDescription: Hotel Operations A Hotel Operations team member assists with behind-the-scenes and front-of-house activities to ensure high-quality guest experiences, efficient functioning across all departments? (front desk, housekeeping, food & beverage, maintenance). Food & Beverage A food and beverage team member or food server is responsible for serving food and assisting with catering duties at banquets, buffets and events. Their duties include assisting with food preparation in the kitchen, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. Hotel Maintenance A Maintenance Technician ensures the operational efficiency, safety, and functionality of buildings, machinery, and equipment by performing routine inspections, preventative maintenance, and repairs on electrical, plumbing, HVAC, and mechanical systems. Requirements:

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service directly impacting the guest and staff experience. At Virgin Hotels nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun. We are looking for someone who is full of creative ideas and most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side and distribute consistently to your hourly teammates. Be involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging., • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor., • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise., • Strong floor presence, • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments, • Training of Teammates: assist in the organization of onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniform and supplies to have a positive training experience What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the USA., • TIPS certification and Food Handlers Cards must be on file., • Comply with all safety and health department procedures, as well as, all state and federal liquor laws, • Associate or Bachelor’s degree preferred., • Preferred: 1-2 years’ experience in a full service restaurant or lounge in hotel supervisor position/management position., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient computer knowledge.

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… The General Manager is the key influencer in the food and beverage department, orchestrating the magic of the guest dining experience by leading a team of passionate individuals. The outlets will be a culinary hub for gatherings and entertaining. Open for all meal periods and late night drinks. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. This is achieved with a solid grounded team lead by a seasoned hospitality professional. This position is made for someone who is driven by the need to create memorable experiences each and every day. This person finds passion being present on the floor during service; directly impacting the guest and staff experience. We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing, • Communication. Monitor and track the flow of information coming to you from your senior management, hotel side, and culinary side and distribute consistently to your teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and managers. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging., • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to the FOH and BOH. You will handle guest issues directly, with confidence and achieve positive results. Although you will lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor., • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise, • Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables., • Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol., • Strong floor presence, • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments, • Training of Teammates: organize onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the time and attendance system and have all the tools, uniform and supplies to have a positive training experience, • Adhere to protocols of the hiring and disciplinary process as outlined by the people department, • TIPS certification and Food Handlers Cards must be on file, • Comply with all safety and health department procedures, as well as, all state and federal liquor laws What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the United States, • Associate or Bachelor’s degree required, • Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months, • Preferred: 3-5 years’ experience in a full service restaurant or lounge in hotel management

Job Description Salary: $78000 - $80000 / yer What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary We are seeking an energetic, service-driven Front of House Manager to lead daily operations in a high-volume corporate dining environment. This role is ideal for a hospitality professional who enjoys engaging with guests, leading teams, and creating an exceptional customer experience. As the face of the operation, the Front of House Manager will oversee guest service, café presentation, retail operations, and front-line team performance. This is a hands-on leadership role requiring visibility on the floor and active engagement with guests and staff throughout the day. Key Responsibilities • Lead and coach front-of-house team members to deliver exceptional hospitality., • Serve as the primary point of contact for guests, clients, and visitors., • Maintain a welcoming, clean, and professional dining environment., • Monitor service standards, food presentation, and overall guest satisfaction., • Manage daily cash handling, POS operations, and retail merchandising., • Coordinate with culinary and catering teams to ensure seamless service execution., • Support staffing, scheduling, training, and performance management., • Address guest concerns promptly and professionally., • Ensure compliance with company policies, food safety, and sanitation standards. Qualifications • Minimum 2–3 years of leadership experience in hospitality, foodservice, catering, restaurant, hotel, or corporate dining operations., • Strong customer service and interpersonal skills., • Professional appearance and confident presence., • Ability to lead by example and motivate a diverse team., • Comfortable working in a fast-paced, high-volume environment., • Strong organizational and communication skills., • Experience with POS systems and cash management preferred. Physical Requirements • Must be able to remain on your feet for approximately 70% of each shift., • Ability to walk the dining space regularly, interact with guests, and support service operations as needed., • Ability to lift up to 25 pounds occasionally. What We’re Looking For A hospitality-minded leader who enjoys being visible, building relationships, and creating memorable guest experiences. This is not a desk position—the successful candidate will be actively engaged on the floor, leading the team and serving as the face of the business every day. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Flik Hospitality are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Req ID: 1539773 Flik Hospitality Group JEANNE M LANE [[req_classification]]

The Front Desk Agent serves as guests' primary first and last contact at Wythe Hotel, creating effortless experiences that put them at ease while maintaining the personable atmosphere that defines our hotel. Housed in a meticulously restored 1901 factory building, steps from the Williamsburg waterfr