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Job Description We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • IHG and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Employee Referral Program - up to $225.00 per referral As a Front Desk Associate you will be responsible for giving our guests the best hospitality experience, they can have by: • Assisting guests efficiently, courteously and professionally at all times, • Maintain a high level of service and hospitality, • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner, • Post guest charges, collect payments and follow all cash handling procedures as required by the Hotel, • Be knowledgeable of the hotel brand and various programs (rewards programs, special offers), • Be a great communicator to various departments and management on guest comments and concerns, • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance, • Maintains and promotes a positive and cooperative work relationship with all hotel departments, • Have full knowledge of hotel safety and emergency procedures EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter. Position Summary: We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out. Key Responsibilities: • Greet and assist guests with a warm and professional demeanor, • Handle check-in and check-out procedures efficiently using the property management system, • Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email, • Process payments accurately and manage cash, credit card, and room charge transactions Qualifications: • Previous experience in customer service, hospitality, or front desk preferred, • Strong communication and interpersonal skills, • Ability to handle stressful situations with professionalism and patience, • Basic computer skills and familiarity with hotel reservation systems is a plus, • Must be able to work flexible hours, including weekends and holidays, • High school diploma or equivalent required Why Join Us? • Competitive pay, • Employee discounts at IHG hotels worldwide, • Opportunities for career growth and development Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour

Job Description JOB SUMMARY The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE • Experience in hotel or a related field preferred., • Hilton/OnQ experience preferred., • High school diploma or equivalent required., • Must be fluent in English. PHYSICAL REQUIREMENTS • Long hours sometimes required., • Must be able to work evenings, weekends and holidays as needed., • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. MENTAL REQUIREMENTS • Must work well in stressful, high pressure situations., • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers., • Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary., • Must maintain composure and objectivity under pressure., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately. DUTIES AND RESPONSIBILITIES SERVICE ATTITUDE AND COMMUNICATION • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements., • Maintain a professional and friendly demeaner at all times., • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel., • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees., • Demonstrate a genuine care and commitment to guest service., • Greet and welcome all guests approaching the front desk in accordance with Brand standards., • Develop a team player attitude for the good of the hotel.GUEST REPRESENTATIVE RESPONSIBILITY, • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.)., • Ensure delivery of packages, mail and messages as needed to guests., • Follow all Brand credit policies., • Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting guidelines., • Fully understand and be able to operate all relevant aspects of the front desk computer system., • Focus on his/her role in contributing to guest satisfaction surveys., • Demonstrate appropriate phone skills., • Use brand selling guidelines as part of the inquiry call process., • Consistently perform above average in the mystery call process., • Follow up on all wait list reservations., • Manage suite inventory., • Complete shift responsibility checklist., • Keep front office area clean and organized. Pay is $17 per hour Powered by JazzHR WsEjwccOoq

Job Description We are looking for people that have a passion to serve and lead others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. During the overnight shift you are essentially working without supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • IHG and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Employee Referral Program - up to $225.00 per referral As a Night Auditor you will be responsible for giving our guests the best hospitality experience they can have by: • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, guest requests, etc.), • Audit and reconcile PMS reports, Front Desk and Gift Shop paperwork, • Audit, reconcile, and transmit all credit cards daily, • Ensure accuracy of all numbers being reported, • Input and update monthly forecast, • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures, • Ensure overall guest satisfaction, • Prepare and email reports to corporate office daily, • Maintains and promotes a positive and cooperative work relationship with all hotel departments, • Performs any other duties as requested by your manager/supervisor EDUCATION/EXPERIENCE: High School Diploma. Experience in working with the public in a service industry or in related activities is preferred. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description Comfort Inn & Suites East Greenbush is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for full time/part time position. Must be able to work both first and second shifts, as well as weekends. Starting at $17 per hour, can be more based on experience. • Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests., • Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine., • Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer., • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges., • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies., • Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary., • Ability to read, listen and communicate effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer., • Reports to work for scheduled shift, on time and in uniform in accordance with company policy., • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications, • All other duties as assigned or needed., • Help with other departments as needed, • Weekends and holidays are required., • individual will be working both AM and PM shifts.

Job DescriptionNight Auditor MCHG is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help ensure our hotel operates smoothly overnight while providing exceptional guest service. We are hiring a Night Auditor to manage front desk operations during overnight shifts, process accounting and property management system tasks, and serve as the first point of contact for all guests. This position is essential to delivering an outstanding guest experience and maintaining accurate hotel operations. Key Responsibilities • Serve as the Manager on Duty during overnight hours, • Process all PMS night audit tasks and end-of-day accounting procedures, • Accurately handle cash, complete daily transaction reports, and balance the cash drawer, • Welcome guests and provide exceptional service in person and over the phone, • Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies, • Maintain clean and safe front desk and work areas, • Communicate effectively with management, front desk team, and other departments, • Provide guests with information about hotel services, amenities, and the local area, • Uphold the MCHG mission and values through professionalism, positivity, and respectQualifications, • Previous front desk, night audit, or hotel experience preferred but not required, • Strong customer service skills and attention to detail, • Basic knowledge of computers and ability to learn hotel PMS systems, • Excellent written and verbal communication skills, • Reliable, punctual, and able to work independently, • Must be available for nights, weekends, and holidaysBenefits & Perks We offer competitive wages and excellent full-time benefits, including: • Health, Dental, and Vision Insurance, • Life Insurance, • 401(k), • PTO, • Company Discounts, • Supportive, respectful work environment MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Job Description We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation when arriving or departing during the overnight hours. A night auditor has the added responsibility of closing and balancing the current business day and correcting any posting/cashiering errors as needed to ensure accurate reporting to management. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Perform all night audit tasks - running the nightly reports, ensuring accuracy, and submitting to management., • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to guest complaints in a timely and professional manner, • Complete shift checklist, • Any other duties as assigned by management. Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills ' Communication method(s) used: • Email, • Phone, • In person

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 We are looking for a Front Office Supervisor to join our great Team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team, including but not limited to light administrative work on top of assigned front desk duties. This position requires open availability (days, evenings, overnights, weekends and holidays). Responsibilities include: • Assists in overseeing guest services and front office operations; ensuring superior service is a priority., • Foster a positive, cooperative work environment between front office staff and management., • Supervise the Front Office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. Front Desk Duties: • Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Typical Schedule: The Front Office Supervisor position assists the Front Office Manager and the overall front office operation so all shift availability is required. Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, occasional Overnight Shifts: 11PM-7AM. Weekend Availability is needed. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • $19.25/ hr, • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Job DescriptionJOB SUMMARY The Guest Representative is responsible for the preparation and disposition of all night audit checklist work and reports. He/She/They is also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on the 10pm – 6am shift. He/She/They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE • Experience in hotel or a related field required., • High school diploma or equivalent required., • Associate or bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields., • Knowledge of basic accounting principles., • Must be proficient in computer business software applications such as MS Word and MS Excel., • Must be fluent in English., • May be required to have a food handler’s license. PHYSICAL REQUIREMENTS • Long hours sometimes required., • Must be able to weekends and holidays as needed., • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. MENTAL REQUIREMENTS • Must work well in stressful, high pressure situations., • Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need., • Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary., • Must maintain composure and objectivity under pressure., • Must be able to convey information and ideas clearly. MENTAL REQUIREMENTS (continued) • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to work with and understand financial information and data and basic arithmetic functions., • Must be able to work in a self-managed environment. DUTIES AND RESPONSIBILITIES SERVICE ATTITUDE AND COMMUNICATION • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements., • Maintain a professional and friendly demeanour at all times., • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel., • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees., • Demonstrate a genuine care and commitment to guest service., • Greet and welcome all guests approaching the front desk in accordance with Brand standards., • Develop a team player attitude for the good of the hotel.GUEST REPRESENTATIVE RESPONSIBILITY, • Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift (10pm – 6am)., • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Respond to all guests’ requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner., • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.)., • Follow all Brand credit policies., • Be aware of all rates, packages and special promotions., • Obtain all necessary information when taking room reservations and follow rate quoting guidelines., • Fully understand and be able to operate all relevant aspects of the front desk computer system., • Focus on his/her role in contributing to guest satisfaction surveys., • Demonstrate appropriate phone skills., • Use Brand selling guidelines as part of the inquiry call process., • Consistently perform above average in the mystery call process., • Complete shift responsibility checklist, • Keep front office area clean and organized., • Prepare coffee and breakfast set-up each morning prior to serving time., • Pass and maintain food handlers license as required by hotel., • Fulfill all other Guest Representative functions and responsibilities. NIGHT AUDIT RESPONSIBILITY • Maintain proper record keeping according to Brand standards., • Initiate and complete the end of day process., • Complete the night audit checklist., • Balance daily reports and identify and correct any errors., • Maintain cashiering responsibilities as per front office procedures., • Run all necessary reports in a timely manner., • Ensure backup tape is run each night and put in specified spot to be sent to the corporate office., • Prepare for early morning checkouts., • Distribute or tabulate any work as outlined by management. GENERAL RESPONSIBILITY • Comply at all times with Brand compliance standards and regulations to encourage safe and efficient hotel operations., • Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured., • Have a thorough working knowledge of security procedures., • Train any new Night Auditors as requested by management., • Keep working areas neat and organized., • Participate in all-employee meetings, events and other functions required by management., • Be familiar with all Brand policies and hotel rules, as well as hotel terminology., • Develop full understanding of hotel amenities and services., • Understand emergency procedures and be prepared to help when necessary., • Ensure correct and accurate cash handling while at the front desk., • Perform any other duties as requested by management.Pay is $18/hour Hours are Friday 10pm-6am and Saturday 10pm-6am Powered by JazzHR 0IGSoCtNdC

Job Description TownePlace Suites Albany Airport/ Latham- 5 Forts Ferry Road, Latham, New York 12110 The TownePlace Suites Latham is seeking a Full-Time Front Desk Agent to join their team! We’re centrally located to Saratoga Race Course, RPI, SUNY Albany and Siena College and Downtown Albany is only 10 miles south. There are 114 pet friendly rooms consisting of studio, 1- and 2-bedroom suites with fully equipped kitchens, free Wi-Fi and smart TV’s. An indoor heated pool and fitness center are also available with safety restrictions in place. The TownePlace Suites Latham is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Typical Schedule : Morning Shifts - 7Am-3PM Evening Shifts 3PM-11PM , weekend availability needed, flexibility needed About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Pay : $17.25/hr, • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Front Office Manager – Comfort Inn & Suites – East Greenbush, Albany, NY Location: Albany - East Greenbush – New York Hourly Rate: $22 – $25/hour (based on the experience) Employment Type: Full-Time Join our team at Comfort Inn & Suites – East Greenbush, Albany, NY, where every guest experience matters. We are seeking a Front Desk Manager who is passionate about hospitality, leads by example, and is committed to delivering friendly, efficient, and professional service that represents the Choice Hotels brand with pride. About the Role: As our Front Desk Manager, you will oversee daily front office operations, ensuring that every guest receives a warm welcome and a smooth, efficient experience. You’ll support and develop the front desk team, manage performance, and help create a positive and service-driven environment consistent with Choice Hotels standards. Key Responsibilities: • Supervise and support all front desk operations, including check-in, check-out, billing accuracy, and guest service functions., • Lead, train, motivate, coach, and schedule front desk agents to ensure optimal coverage and performance, and to provide exceptional guest service., • Handle guest complaints and resolve issues promptly and professionally., • Manage daily reports, room inventory, and front office communications., • Work closely with Housekeeping and Maintenance to ensure guest rooms and common areas meet quality expectations and guest satisfaction., • Maintain compliance with hotel policies, brand standards, and safety procedures., • Prepare and review daily reports, ensuring accuracy in financial and operational data. Qualifications: • Previous hotel front desk or hospitality management experience required (Choice Hotels experience a plus)., • Strong leadership, communication, and problem-solving skills., • Proficiency in hotel property management systems (ChoiceADVANTAGE preferred)., • Excellent organizational skills and attention to detail., • Availability to work flexible hours, including weekends and holidays., • A positive attitude with a genuine passion for guest satisfaction. Why Join Comfort Inn & Suites – East Greenbush, Albany, NY? • Competitive salary and growth opportunities within the Choice Hotels family., • Paid time off and employee recognition programs., • Supportive management and a welcoming, team-oriented culture. Apply Today! If you are a motivated hospitality professional ready to take the next step in your career, we’d love to hear from you! Apply today and submit your resume.

Job DescriptionAbout the Role:We are seeking a dynamic and experienced Hotel General Manager to lead our team at Comfort Inn in Glenmont, NY. This is an exciting opportunity for a hospitality professional who is passionate about guest service, team leadership, revenue growth, and operational excellence. Responsibilities: • Oversee all hotel operations including Front Desk, Housekeeping, Maintenance, Breakfast, and Sales, • Ensure exceptional guest satisfaction and service standards, • Manage staffing, scheduling, hiring, training, and employee development, • Monitor hotel financial performance, budgets, payroll, and expenses, • Drive revenue through effective rate management and sales initiatives, • Maintain compliance with Choice Hotels brand standards and quality assurance requirements, • Coordinate property improvement projects and vendor relationships, • Foster a positive work environment and strong team culture Qualifications: • Prior hotel management experience required, • Choice Hotels experience preferred, • Strong leadership and communication skills, • Experience with hotel revenue management and budgeting, • Knowledge of property management systems and hospitality software, • Ability to work flexible hours as needed to support hotel operations Benefits: • Competitive salary based on experience, • Performance bonus opportunities, • Paid time off, • Professional growth opportunities Interested candidates should submit their resume and salary requirements for consideration. About Us:Shiv Baba LLC has been a cornerstone of hospitality in Glenmont, NY, dedicated to providing memorable experiences for our guests. Our commitment to excellence and a supportive work culture makes us a preferred employer, where employees thrive and grow.

Were looking for a Hotel Front Desk Associate to maintain accurate records and documentation, assist with organizing, stocking, and general upkeep, and work collaboratively across teams and departments. Other duties include manage daily responsibilities with a focus on quality and efficiency, adapt to shifting priorities and business needs, follow safety procedures and company policies, coordinate tasks to ensure deadlines are met, respond promptly to inquiries and resolve basic issues, along with gain knowledge of company offerings to better serve clients, assist with processing returns and exchanges, provide excellent service to customers and team members, support the preparation and delivery of goods or services. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available. Training is available for all motivated applicants.

Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Provide excellent interactions with customers and colleagues. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Job DescriptionJob Description The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience. The Front Desk Associate is responsible for all aspects of guest accommodations, including greeting and registering guests, managing reservations, handling check-ins and check-outs, and providing accurate information regarding room types, rates, amenities, and local attractions. This position requires maintaining the highest standards of service, professionalism, and hospitality at all times. The ideal candidate has a strong passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Prior hotel or hospitality experience is required. Candidates who are enthusiastic about the hotel industry and committed to guest satisfaction are encouraged to apply. Job Responsibilities: • Provide the highest quality of service to the customer at all times., • Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake up calls., • Know how to clean guest rooms to standards., • Clean lobby, meeting room, vending room, breakfast room, and back-office area., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.Qualifications:, • Work experience as a Hotel Front Desk Associate or similar role preferred., • Experience with hotel reservations software preferred., • Customer service attitude., • Excellent communication and organizational skills., • High school diploma or equivalent verbal, written and administrative skills.Supplemental Pay Starting Pay $16.50/hr.-$17/hr. Job Type: Part-time Pay: $16.50- $17.00 per hour Benefits: • Employee discount, • Paid time offSchedule:, • 8 hour shift, • Every weekend, • Monday to FridayAbility to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Work Location: In person

Job Description We are looking for people that have a passion to serve and lead others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the successful training of your Front Desk Associates and the overall experience the guest will have. You understand that strong communication and timely reporting to keep departments informed enables smooth operations. If you are someone that has an eye for detail and wants to deliver first class guest services, our Front Desk Supervisor position may be the perfect opportunity for your talent to shine through and elevate your career. As a full-time employee, you will receive the following: • Competitive Pay, • Paid Time Off - Holiday, Vacation and Personal Days, • Great Benefits including Medical and Dental Insurance, • Voluntary Short-Term Disability Insurance, • 401K Retirement Program with company contribution - FREE MONEY!, • IHG and Turf Hotel Employee Room Night Discounts, • Employee Awards, • Employee Referral Program - up to $225.00 per referral As a Front Desk Supervisor, you will be responsible for giving our guests the best hospitality experience they can have by: • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures., • Supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone answering., • Train and assist team members with their job functions to ensure optimum service to guests., • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints, • Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures., • Monitor, observe and assist in evaluating team member performance, • Must be able to work a flexible schedule that will include days, evenings, weekends and holidays, • Maintains and promotes a positive and cooperative work relationship with all hotel departments., • Performs any other duties as requested by your manager EDUCATION/EXPERIENCE: A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position. ESSENTIAL FUNCTIONS: You must have excellent verbal and written English communication skills. The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected. Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.

Job Description We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to guest complaints in a timely and professional manner, • Complete shift checklist, • Any other duties as assigned by management. Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills ' Communication method(s) used: • Email, • Phone, • In person

Job DescriptionJob Description The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience. The Front Desk Associate is responsible for all aspects of guest accommodations, including greeting and registering guests, managing reservations, handling check-ins and check-outs, and providing accurate information regarding room types, rates, amenities, and local attractions. This position requires maintaining the highest standards of service, professionalism, and hospitality at all times. The ideal candidate has a strong passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Prior hotel or hospitality experience is required. Candidates who are enthusiastic about the hotel industry and committed to guest satisfaction are encouraged to apply. Job Responsibilities: • Provide the highest quality of service to the customer at all times., • Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake up calls., • Know how to clean guest rooms to standards., • Clean lobby, meeting room, vending room, breakfast room, and back-office area., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.Qualifications:, • Work experience as a Hotel Front Desk Associate or similar role preferred., • Experience with hotel reservations software preferred., • Customer service attitude., • Excellent communication and organizational skills., • High school diploma or equivalent verbal, written and administrative skills.Supplemental Pay Starting Pay $16.50/hr.-$18/hr. Job Type: Part-time Pay: $16.50- $18.00 per hour Benefits: • Employee discount, • Paid time offSchedule:, • 8 hour shift, • Every weekend, • Monday to Friday as neededAbility to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Work Location: In person

Job Description Position Overview: The Hampton Inn Albany Western Ave SUNY is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed. Job Responsibilities: • Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area., • Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay., • Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments., • Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality., • Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures., • Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary., • Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date., • Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed., • Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager., • Team Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs. Qualifications & Requirements: • High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus., • Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills., • Excellent interpersonal and communication skills, both verbal and written., • Friendly, professional, and customer-oriented attitude., • Strong organizational and multitasking abilities to handle various responsibilities efficiently., • Proficient in using computers and hotel management software for reservations and guest information., • Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis., • Ability to stand for extended periods., • Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments. The Hampton Inn Albany Western Ave SUNY is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Powered by JazzHR tsLjNTLFSV

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