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Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!Compensation: $16 - $18 hourly Responsibilities: • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Make sure every hotel guest has a pleasant stay, • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Requires a flexible schedule that allows for overnight shift hours, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Excellent customer service and communication skills are required, • Diploma or equivalent from high school is required; some college is desired, • Must be computer proficient; experience with accounting or reservation software is a bonus, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Guest Services / Front Desk Representative (Full or Part Time) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. • Complete all required training, • Adhere to all standard operating procedures and property specific brand standards, • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests, • Provide personalized, friendly service to every guest and associate, • Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines, • Complete all tasks described on the relevant shift check list during shift, • Have knowledge of fire alarm system and Emergency/evacuation procedures, • Check the credit of guest accounts daily and follow up if action is required, • Have knowledge of surrounding area, • Be responsible for security of guests, fellow employees, and hotel assets, • Keep cash drawer secure and in balance throughout the shift, • Communicate with housekeeping department in order to ensure an ample supply of clean rooms, • Sell and up-sell rooms to walk-ins and phone reservations, • Have general knowledge of housekeeping, bed making, vacuuming, etc., • Strive for the consistent goal of 100% occupancy and 100% guest satisfaction, • Have professional telephone & communication skills, • Have patience and understanding for every person encountered Necessary Skills: • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc., • Must be responsible for security of guests, fellow employees and hotel assets, • Have knowledge of fire alarm system and evacuation procedures, • Able to report to scheduled shifts, • Able to communicate effectively in writing, by telephone and in person., • Able to work a flexible schedule, • Is organized, honest, and works well with others, • Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule, • Able to work with people from diverse cultures and backgrounds, • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service., • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds, • Can perform work for 8 hours and work in a restrictive space/environment., • Must have eyesight enabling vision both near and far, • Must be able to use/lift arms for up to 8 hours, • Must be able to handle and work well under pressure, • Have finger dexterity for operating equipment such as computers, • Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions, • Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: • Paid Time Off, • Optional Health, Wellness and Care benefits, • Health Reimbursement Program, • Flexible Spending Account, • Stay Discounts, • Optional Company paid Life Insurance, • 401(k) and 401(k) matching, • Employee Assistance Program, • Several Voluntary and Supplemental Insurance Options, • Select Paid Holidays and One Personal Floating Holiday, • Loyalty Incentives and Other Unique Incentive Programs

Job Description Night Auditor (Part Time) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. • Complete all required training, • Be able to work independently and serve as key role for overnight hotel support, • Adhere to all standard operating procedures and property specific brand standards, • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests, • Provide personalized, friendly service to every guest and associate, • Balance the day’s business in a neat, orderly, and timely fashion, • Be able to work all night, and also be available for other shifts at front desk when necessary, • Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems, • Can complete all tasks described on the relevant shift check list, • Check credit of guest accounts daily and follow up if action is required, • Must have knowledge of surrounding area, • Keep cash drawer secure and in balance throughout the shift, • Sell and upsell rooms to walk-in guests and phone reservations, • Have general knowledge of housekeeping Necessary Skills: • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc., • Must be responsible for safety and security of guests, fellow employees and hotel assets, • Have knowledge of fire alarm system and evacuation procedures, • Able to report to scheduled shifts, • Able to communicate effectively in writing, verbally, and in person, • Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays, • Is organized, honest, and works well with others, • Maintain a clean and attractive work area, uniform, and person, • Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule, • Able to work with people from diverse cultures and backgrounds, • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service., • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds, • Can perform work for 8 hours and work in a restrictive space/environment, • Must have eyesight enabling vision both near and far, • Must be able to use/lift arms for up to 8 hours, • Must be able to work over night independently, • Must be able to handle pressure situations appropriately, • Have finger dexterity for operating equipment such as computer PMS, • Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training, • Must speak in a clear, understandable voice, hear at a basic level, and understand English, • Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: • Paid Time Off, • Optional Health, Wellness and Care benefits, • Health Reimbursement Program, • Flexible Spending Account, • Stay Discounts, • Optional Company paid Life Insurance, • 401(k) and 401(k) matching, • Employee Assistance Program, • Several Voluntary and Supplemental Insurance Options, • Select Paid Holidays and One Personal Floating Holiday, • Loyalty Incentives and Other Unique Incentive Programs

Job Description Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Compensation: $15 - $16 hourly Responsibilities: • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Perform additional bookkeeping, administrative, and accounting procedures as required, • Make sure every hotel guest has a pleasant stay Qualifications: • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Overnight shift; requires flexible hours, • Some college is preferred but a high school diploma or equivalent is required, • Great communications. and excellent customer service skills are required About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description The Hilton Cincinnati Netherland Plaza is hiring an Assistant Director of Housekeeping. The hotel assistant housekeeping manager supports the executive housekeeper by supervising daily cleaning operations, inspecting guest rooms, and managing staff. Responsibilities: Daily Operations: Assign tasks to room attendants and housepersons, track room cleaning status, and update the front desk. Quality Control: Inspect guest rooms and public spaces, giving feedback and enforcing cleanliness rules. Staff Management: Train new hires, mentor team members, and handle scheduling or performance issues. Inventory & Maintenance: Count cleaning supplies, reorder stock, and report room damage to the engineering team. Guest Services: Resolve guest complaints and manage lost-and-found items. Qualifications: Education: High school diploma or GED (a hospitality college degree can replace work experience). Experience: 1 to 3 years of supervisory work in housekeeping or a hotel environment. Skills: Strong leadership, clear communication, organization, and basic knowledge of safety rules like OSHA. About Company A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs. We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.

Job Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our front desk team during our 3PM-11PM shift. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation: $16 - $19 hourly Responsibilities: • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints, • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies, • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest, • Handle the front desk budget and order office supplies as needed, • Generate occupancy reports and compile financial information for the general manager Qualifications: • High school diploma or equivalent certification required (GED), • Experience with MS office and bookkeeping skills desired, • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field, • Hospitality experience of at least 1 year is required for this role, • Have superb communication skills, management skills, and multitasking skills About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionStep Into Hospitality - Become a Renaissance Front Desk Associate Ready to lead with confidence, grow your hospitality career, and get rewarded for your hard work? Join the Renaissance Cincinnati team as a Front Desk Associate. We’re looking for motivated, solution-focused individuals who are ready to lead by example, support an amazing front desk team, and deliver unforgettable stays to our guests - all while earning great pay, full benefits, and setting the stage for long-term career growth. Position Details: • Full-Time | $18-19/hour based on experience., • Full Benefits Package - Medical, Dental, Vision., • 401k with Company Matching., • Marriott Global Hotel Discounts., • Free Shift Meals., • Incentives for Picking Up Extra Shifts & Going Above and Beyond., • Employee Appreciation Rallies with Raffles & Monthly $300 Employee of the Month Bonus. What You’ll Do as a Front Desk Associate: Lead by Example: • Support and motivate the front desk team to deliver exceptional guest service, handle challenges with confidence, and keep the positive energy flowing.Own the First Impression:, • Greet guests warmly, manage check-ins, handle special requests, and resolve concerns - ensuring every guest feels valued from the moment they walk in.Problem-Solving Pro:, • You’ll be the go-to person for escalated guest issues, team questions, and unexpected challenges - keeping calm, professional, and solution-oriented.Stay Organized & Efficient:, • Oversee daily front desk operations, ensure accurate reservations, manage room assignments, and handle cash and payment processes with precision.Collaborate Across Departments:, • Work closely with housekeeping, engineering, and leadership to keep hotel operations running seamlessly.Support & Step Up:, • Whether it's assisting guests, jumping in during busy times, or rolling up your sleeves to help the team, you lead with heart and hustle. Level Up Your Career - Join the Task Force Travel Team! Once you’ve proven your leadership skills at our property, you’ll have the opportunity to join the Task Force Team, where you’ll: • Travel to other hotel properties across North America and the Caribbean., • Stay at the hotel with room and meals covered., • Provide leadership support, gain new experience, and showcase your expertise., • Explore exciting destinations while growing your hospitality career. Who Thrives Here: • Natural leader with a passion for mentoring others., • Hospitality pro who stays cool under pressure., • Problem-solver who loves creating positive experiences., • Organized, reliable, and ready to take initiative., • Curious, driven, and eager to grow in the hotel industry., • Team player who leads with respect, professionalism, and authenticity. Why You’ll Love Being Part of Our Team: • Competitive hourly pay ($18-19/hr)., • Full medical, dental, and vision benefits., • 401k with company match - invest in your future., • Marriott global hotel discounts for your next adventure., • Free meals during your shift., • Bonuses for extra shifts and going above and beyond., • Monthly employee appreciation rallies, raffles, and $300 employee of the month bonus., • Opportunities to travel through our Task Force program. Sound Like Your Next Move? Send your resume to Samantha Hancher at samantha.hancher@renaissancecincinnati.com to apply today! Step into leadership. Level up your career. Redefine hospitality with Renaissance Hotels.

Job Description Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! We are looking for people with open availability who can work nights and weekends. You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation: $14 - $16 hourly Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Communicate with housekeeping to make sure guest rooms are ready, • Bookkeeping: keep accurate records of all hotel guest account information, • Handle customer complaints as necessary, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • High school diploma, GED, or equivalent, • Comfortable taking telephone calls and mitigating stressful situations, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Join us at Rolling Hills Hospitality, where you'll step into a meaningful leadership role as our Front Office Manager. Here, you'll have the chance to lead front desk operations, ensuring guests experience exceptional stays, and play a pivotal role in shaping our hospitality strategy. This is more than a job—it's an opportunity to collaborate with seasoned leaders dedicated to excellence and growth across a diverse array of properties. You'll mentor and inspire your team to exceed customer satisfaction standards while growing your own career within our supportive and innovative culture. In this full-time role, you'll enjoy competitive pay, benefits, and a flexible schedule. We're seeking someone with at least two years of experience who thrives in people-focused environments and is eager to develop their leadership skills. If you're passionate about hospitality and looking to make a real impact, we invite you to apply today and be part of our journey at Rolling Hills Hospitality. Compensation: $17- $19/hr Compensation: $17 - $19 hourly Responsibilities: • You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards, • Hold responsibility for the front desk budget and order any necessary office supplies with oversight of upper leadership, • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints, • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction, • Generate occupancy reports and compile financial information for the general manager, • Order items for the Market, • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies Qualifications: • Applicants should be strong leaders who love working with people, • Must possess a high school diploma or equivalent certification (GED), • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry, • Possess excellent management skills, communication skills, and multitasking skills, • Applicants must have flexible availability (Nights and weekend availability), • PEP experience is a plus (Hilton Computer Systems) About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Embassy Suites Blue Ash is seeking an experienced and guest-focused Front Office Manager to lead our front desk operations. As the face of the hotel, our front office team sets the tone for every stay, from arrival through our complimentary evening reception and cooked-to-order breakfast. The Front Office Manager is responsible for delivering a warm, polished, and consistent guest experience while leading, coaching, and developing a high-performing front desk team. This is a hands-on leadership role for someone who takes pride in service culture, thrives in a full-service, premium environment, and wants to make a visible impact on guest satisfaction, loyalty, and team morale. The Front Office Manager reports directly to the General Manager and plays a key role in the hotel's leadership team. Compensation: $17 - $19 hourly Responsibilities: • Lead all front office operations, including front desk, guest services, and PBX, across all shifts, • Recruit, train, schedule, coach, and develop front desk team members, building a culture of hospitality, accountability, and pride in the guest experience, • Serve as Manager on Duty as scheduled and act as a visible leader in the lobby and atrium during peak arrival and departure periods, • Ensure smooth, efficient check-in and check-out processes and proper handling of Hilton Honors member recognition and benefits, including Diamond and Gold tier expectations, • Own guest satisfaction scores for arrival, departure, and overall service, and lead action plans to improve performance, • Resolve guest concerns promptly and professionally, empowering team members to handle service recovery in the moment, • Manage room inventory, upsell programs, group arrivals, and coordination with housekeeping and maintenance on room readiness, • Oversee cash handling, billing accuracy, folio adjustments, and adherence to accounting and audit procedures, • Ensure compliance with Hilton brand standards, safety and security procedures, and all hotel policies, • Prepare weekly schedules and manage labor costs in line with occupancy and budget, • Communicate effectively across departments through daily stand-ups, shift notes, and leadership meetings, • Support the General Manager with special projects and property initiatives as needed Qualifications: Required • 2+ years of front office or front desk supervisory experience in a hotel environment, • Strong leadership and coaching skills with a track record of developing team members, • Excellent communication, problem-solving, and guest service skills, • Ability to remain calm and professional under pressure and handle guest concerns with empathy and sound judgment, • Proficiency with hotel property management systems and Microsoft Office, • Flexible availability, including mornings, evenings, weekends, and holidays, • Ability to stand for extended periods and lift up to 25 pounds Preferred • Prior experience with Hilton brands and the PEP property management system, • Experience in a full-service or premium hotel environment, • Familiarity with Hilton Honors loyalty program standards and recognition requirements About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Hampton Inn & Homewood Suites by Hilton, located in Downtown Cincinnati, is hiring for an experienced and motivated full-time Front Desk Manager. The person hired for this position will need flexibility to work any shift; weekday and weekend availability is required. POSITION SUMMARY The Front Desk manager is critical to the universal success of the operations team. Primary responsibilities include but are not limited to ensuring consistent results that contribute positively to the success of the hotel and the department. These results will be obtained by accomplishing performance objectives linked to established revenue expectations, business effectiveness and delivering exemplary customer service. This position sets the tone for the entire guest experience and impacts the hotel’s branding efforts. SUMMARY OF RESPONSIBILITIES • Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Hilton Brand Standards and SREE Hotel guidelines, • Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores in all areas of the enterprise. Address any training or performance deficiencies in this area immediately, • Responsible for ensuring that the Front Desk is in compliance with all systems, control policies and procedures, • Carry out managerial responsibilities in accordance with the SREE hotel’s policies, procedures and applicable laws; remain Hilton QA ready daily, • Drive team performance within Kipsu and SALT – Meeting all required thresholds set by Hilton and SREE., • Act as a point of contact for guest feedback and complaints, striving to resolve issues in a timely and satisfactory manner., • Maximize room revenue and occupancy by reviewing daily financial reports. Analyze rate variance, monitor high balance guest and initiate appropriate action. Maintain continuous observation of the daily house count. Monitor available house inventory / selling status daily, • Review Front desk electronic pass-downs and track guest feedback surveys daily in addition to maximizing usage of the guest response tracking system; respond online within 72 hours of the notification without exception, • Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers, • Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively, • Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies, • Develop and maintain open lines of communication within the department and with other departments within the property, • Schedule staff to reflect daily occupancy and make sure the schedule is concurrent with the arrival and departure pattern, • Participate in disciplinary action, coaching and counseling sessions and related personnel issues QUALIFICATIONS • Minimum of 4 years of Hotel Front Desk experience, including at least 2 years in a supervisory position, • Previous Front Office Manager/Front Desk Manager experience is preferred, • Experience using hotel reservation system such as FOSSE or PEP is a plus, • Bachelor’s degree (B.A.) from four-year college or university; or two-year college degree or two years related experience or equivalent combination of education and experience, • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required, • 1st, 2nd, 3rd shift flexibility is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm attitude when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Hampton Inn and Homewood Suites by Hilton, located in Downtown Cincinnati, is hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will work 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $15 hourly Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Field customer complaints when necessary, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Connect with the housekeeping department to ensure guest accommodations are ready, • Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • 1+ year of hotel industry experience or related job preferred, • Must have graduated high school, received a GED or equivalent, • Comfortable taking telephone calls and mitigating stressful situations, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description Be the Face of Our Hotel! Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you! Why You’ll Love It • Make a direct impact on guest satisfaction every day, • Work in a dynamic, team-oriented environment, • Competitive pay, flexible schedules, and opportunities to grow in hospitality, • Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations What You’ll Do • Greet guests warmly, build personal connections, and anticipate their needs, • Manage guest check-in/out, reconcile accounts, and handle cash or card transactions, • Promote brand loyalty program and follow brand hospitality sales standards, • Staff and maintain the market area, ensuring stock is organized and shelves are tidy, • Record guest requests, special needs, early arrivals/late departures, and communicate issues, • Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention, • Assist with maintenance requests and coordinate with on-property maintenance as needed, • Complete all required training and compliance tasks, including CPR and TIPS certification, • Maintain a clean, organized front desk, dry storage, and adjacent areas, • Support smooth communication between all hotel departments Who You Are • Guest-focused, friendly, and professional, • Reliable with flexible availability, including evenings, weekends, and holidays, • Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners), • Strong communicator and problem solver, • Physically able to stand for long periods and perform light lifting as needed

Job DescriptionDescription: LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH. The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. Part Time: Must be available weekends: shifts vary between 7am - 11 pm Part time and Full Time positions available Starting pay: $15.00 per hour Supplemental benefits available LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements: • Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout., • Warmly and professionally welcome all guests., • Uses “Magic Formula” when answering reservation inquiry phone calls., • Treat requests with professionalism, tact, and a courteous manner., • Ensures the lobby and shared areas are neat and orderly., • Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events., • Maintains knowledge of upcoming events, local area, and hotel offerings., • Performs other related duties as assigned., • Complete shift duties according to checklist, • Accurately balances assigned cash drawer at end of shift., • Ensures prompt delivery of final bills to guests. Required Skills/Abilities: • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills including dealing with difficult and rude patrons., • Excellent organizational skills and attention to detail., • Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations. Education and Experience: • High school diploma or equivalency preferred., • Must be able to pass background check. Physical Requirements: • Prolonged periods of standing at the front desk and folding laundry., • Must be able to lift up to 50 pounds at times., • Willingness to work varying shift lengths depending on seasonal demands.

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! We are looking for people with open availability who can work nights and weekends.You'll welcome guests, manage their ac

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st

Hotel Covington is looking for a Front Desk Ambassador to provide excellent customer service for our guests at the front desk. Hotel Covington is a smoke-free, drug-free facility, and an equal opportunity employer. Come grow with us! In the heart of Covington, Kentucky, Hotel Covington is locally ow

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st

Job Description At Rolling Hills Managers, we believe that when we take care of our employees, they, in turn, take care of our guests, creating a lasting impact in the hospitality industry. As an Operations Manager, you'll play a pivotal role in maintaining our high operational standards across our 16 hotel properties, ensuring every guest experience exceeds expectations. You'll lead and inspire a team of dedicated professionals, fostering a collaborative environment where innovation thrives. With our commitment to your growth, you'll have the opportunity to advance your career while shaping the future of hospitality alongside industry leaders like Marriott, Hilton, IHG, and Hyatt. In this role, you'll oversee day-to-day operations, streamline processes, and uphold the quality of service that defines Rolling Hills Managers. Your leadership will guide hiring, training, and development efforts, ensuring our team is equipped to deliver exceptional service. We're looking for someone who can translate our principles into actionable strategies that resonate with our guests and team members alike. If you're ready to join a supportive culture that values your contributions and encourages continuous growth, let's make hospitality history together. Compensation- Salary commensurate with experience Responsibilities: • Lead and inspire a team of hospitality professionals, fostering a culture of collaboration and innovation., • Oversee daily operations across 16 hotel properties, ensuring each guest experience exceeds expectations., • Streamline processes to enhance operational efficiency and maintain high standards of service., • Guide hiring, training, and development efforts to equip our team with the skills needed for exceptional service., • Implement actionable strategies that align with our principles and resonate with both guests and team members., • Monitor and analyze performance metrics to drive continuous improvement and operational excellence., • Collaborate with industry leaders to integrate best practices and cutting-edge technology into our operations. Qualifications: • Perhaps you are currently holding a position of Front Desk Supervisor or Front Desk Manager or a department leader in a hotel. This would be a good start to evaluating your experiences that would relate to the position of Operations manager., • Some knowledge of Food and Beverage would be helpful since the hotel has a limited bar set up. The hotel also provides a small menu of food offerings as well., • Experience in leading and managing teams, while ensuring exceptional guest experiences is important., • Some Knowledge of Property Management systems would be helpful. The hotel uses Opera Cloud, but any experience on a hotel platform would be helpful., • Ability to develop and implement operational strategies that drive excellence and innovation., • Proven track record of analyzing performance metrics to meet and exceed industry standards., • Strong collaboration skills to work effectively with department heads and streamline processes., • Commitment to fostering a supportive and inclusive work environment that promotes professional growth., • Knowledge of health, safety, and regulatory requirements in the hospitality sector., • Experience in managing budgets to optimize resources and drive profitability without compromising quality service delivery. About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $16 hourly Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Communicate with housekeeping to make sure guest rooms are ready, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Handle customer complaints as necessary, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • 1+ year of hotel industry experience or related job preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Working knowledge of Microsoft Office and reservation management systems, • Well-versed in taking telephone calls and handling stressful situations, • High school graduate, GED recipient, or equivalent About Company A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs. We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $14 - $15 hourly Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Bookkeeping: keep accurate records of all hotel guest account information, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • Field customer complaints when necessary, • Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival, • Provide efficient and accurate check-in and check-out services while maintaining attention to detail, • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns, • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction, • Manage reservations, assign rooms, and update guest information within hotel systems, • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly, • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere, • Accurately process payments, handle cash, and ensure proper financial procedures are followed, • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems, • Must have graduated high school, received a GED or equivalent, • Well-versed in taking telephone calls and handling stressful situations, • 1+ year of hotel industry experience or related job preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • 3 pm-11 pm, • Strong customer service skills with a commitment to delivering exceptional guest experiences, • Effective problem-solving abilities with a proactive and solution-oriented mindset, • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members, • Highly organized with the ability to manage multiple tasks in a fast-paced environment, • Strong time management skills and the ability to prioritize responsibilities efficiently, • High level of attention to detail and accuracy in all tasks, • Basic computer proficiency, including data entry and typing skills, • Ability to stand and remain active for extended periods (up to 8 hours per shift), • Availability to work a flexible schedule, including weekends and holidays About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description FRONT DESK ASSOCIATE - FULL TIME 7 AM - 3PM Position Summary: As a Hotel Front Desk Agent, you are the first point of contact for our guests and play a crucial role in shaping their experience. You will be responsible for a variety of tasks, from check-in to check-out, ensuring every guest feels valued and their needs are met with efficiency and a friendly demeanor. This is an ideal role for someone who loves interacting with people, is highly organized, and enjoys a dynamic work environment. Key Responsibilities: • Guest Services:, • Warmly greet guests upon arrival and departure., • Efficiently check guests in and out, processing payments and providing necessary information., • Answer guest inquiries in person and over the phone, providing accurate information about hotel services, facilities, and local attractions., • Address guest concerns, complaints, and special requests promptly and professionally, striving for a positive resolution., • Handle luggage assistance and provide directions as needed., • Reservations & Administration:, • Manage room reservations, modifications, and cancellations with precision., • Maintain accurate guest records and room assignments., • Process mail, messages, and calls for guests., • Assist with administrative tasks such as filing, data entry, and report generation., • Hotel Operations:, • Maintain a clean, organized, and welcoming lobby and front desk area., • Collaborate effectively with other hotel departments (housekeeping, maintenance, food & beverage) to ensure smooth operations and guest satisfaction., • Adhere to all hotel policies, procedures, and safety guidelines., • Handle cash and credit card transactions accurately and maintain a balanced cash drawer. Qualifications: • High school diploma or equivalent., • Excellent communication and interpersonal skills, with a genuine desire to assist guests., • Strong organizational skills and attention to detail., • Ability to multitask and work effectively in a fast-paced environment, • Proficiency with basic computer applications. (Experience with hotel property management systems (Hotel Key or Pep) is a plus., • Ability to work flexible shifts, including evenings, weekends, and holidays., • A positive attitude and a professional appearance.

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $15 - $16 hourly Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Field customer complaints when necessary, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Must have graduated high school, received a GED or equivalent, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Comfortable taking telephone calls and mitigating stressful situations, • Working knowledge of Microsoft Office and reservation management systems, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $13 - $14 yearly Responsibilities: • Mitigate customer complaints as needed, • Communicate with housekeeping to make sure guest rooms are ready, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs, • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems, • Must have graduated high school, received a GED or equivalent, • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills, • Comfortable taking telephone calls and mitigating stressful situations, • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Compensation: $16 - $18 hourly Responsibilities: • Compile occupancy reports and financial information for the general manager, • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest, • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints, • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies, • Handle the front desk budget and order office supplies as needed Qualifications: • Applicants must have a high school diploma or GED, • Prior hospitality experience of 1 year is required for this position, • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position, • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired, • Have superb communication skills, management skills, and multitasking skills About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Description The Front Desk Agent is responsible for providing exceptional guest service while serving as the first point of contact for hotel guests. This position plays a vital role in creating a welcoming and positive experience by assisting guests with check-ins, check-outs, reservations, inquiries, and requests in a professional and friendly manner. Working the morning shift (7:00 AM – 3:00 PM), the Front Desk Agent is responsible for ensuring smooth daily hotel operations, responding to guest needs, handling payment transactions, answering phone calls, and maintaining accurate guest records. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. The ideal candidate is dependable, guest-focused, and enjoys creating memorable experiences for travelers. Candidates must be comfortable working independently and as part of a team while maintaining a professional appearance and positive attitude. Compensation: $16 - $17 hourly Responsibilities: • Greet guests and provide outstanding customer service throughout their stay., • Process guest check-ins and check-outs efficiently and accurately., • Manage reservations, room assignments, and guest requests., • Answer and direct incoming phone calls., • Handle cash, credit card transactions, and daily balancing procedures., • Provide information about hotel amenities, services, and local attractions., • Address guest concerns and resolve issues promptly and professionally., • Maintain accurate guest records and ensure data confidentiality., • Communicate effectively with housekeeping, maintenance, and management teams., • Assist with daily operational tasks and administrative duties as assigned., • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Schedule: Morning shift (7:00 AM – 3:00 PM). Candidates must be available to work weekends and holidays as business needs require. Qualifications: • High school diploma or equivalent required., • Previous customer service, hospitality, hotel front desk, retail, or related experience preferred., • Strong verbal and written communication skills., • Excellent interpersonal skills with a friendly, professional, and guest-focused attitude., • Ability to multitask and remain organized in a fast-paced environment., • Basic computer proficiency and ability to learn hotel property management systems., • Experience handling cash, credit card transactions, and basic accounting procedures preferred., • Strong problem-solving skills and ability to resolve guest concerns professionally., • Attention to detail and commitment to accuracy., • Ability to work independently and as part of a team., • Reliable attendance and punctuality., • Ability to stand and move throughout the shift as needed., • Professional appearance and demeanor consistent with hotel standards., • Must be available to work the scheduled morning shift (7:00 AM – 3:00 PM)., • Must be available to work weekends and holidays as business needs require., • Must be able to stand on your feet for 8 hours during a typical shift, • Please only apply if you meet each of these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

We're looking for an enthusiastic hotel front desk manager with one year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Answer incoming calls and questions about gues

We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to e

The hotel Rooms Controller is responsible for managing room inventory, optimizing room assignments, and maximizing hotel occupancy.They act as the central communication hub between the front desk, housekeeping, and maintenance teams to guarantee a seamless guest experience and handle room requests.R

Job Description What you'll do: • Regularly check the minibars in guest rooms to determine if any items have been consumed or removed. Replenish snacks, beverages, and other items as needed, making sure the minibar is always fully stocked and visually appealing., • Keep track of the inventory of minibar items, including food, beverages, and toiletries. Monitor stock levels and communicate with the appropriate departments when items need to be ordered or replenished., • Maintain the cleanliness and hygiene of the minibar area, both inside the guest room and within the storage area where the items are stored. Ensure that all items are properly organized and presented neatly., • Keep track of the prices of items in the minibar and ensure that they are accurately recorded. Coordinate with the front desk or relevant departments to update any changes in pricing or billing procedures., • Fulfill guest requests for specific items that may not be present in the minibar. This could include accommodating dietary preferences or specific requests for certain items., • Provide excellent customer service to guests by promptly responding to their requests, addressing any concerns, and assisting with inquiries related to minibar items., • Communicate effectively with housekeeping and front desk staff to coordinate the cleaning and maintenance of guest rooms, including restocking the minibar after check-out and after new arrivals., • Maintain accurate records of minibar usage, restocking activities, and any issues encountered. Generate reports as necessary for management and accounting purposes., • Suggest additional items or promotions to guests, potentially increasing revenue for the hotel through upselling and cross-selling opportunities related to minibar items., • Ensure that all items in the minibar are within their expiration dates and meet quality standards. Remove any expired or damaged items promptly., • Maintain an organized storage area for minibar items, making it easy to locate and restock items efficiently., • Follow hotel policies and procedures regarding minibar operations, security, and guest interactions., • Collaborate with other hotel staff, such as housekeepers and front desk agents, to provide a seamless guest experience. Who you are: • You can write routine reports and correspondence., • You can speak effectively after guests and groups of co-workers., • You can navigate and operate computer and Point of Sale (POS) systems., • You can apply math concepts including addition, subtraction, multiplication, and division. BENEFITS We are proud to offer competitive wages and the following benefits for full-time employees: • Up to 3 weeks paid time off annually, • 50% off discount at most New Waterloo restaurants, • Health, vision + dental benefits, • 401K plans, • Paid holidays, • Volunteer pay, • Referral bonuses, • Discounts at our shops, hotels + local partnerships New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.

We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. Resolves guest challenges throughout their stay in our hotel. One year of Hotel experience preferred.

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. Join the Team at Hotel Celare, A