Unit Secretary
12 days ago
Nashville
Job DescriptionThis position is primarily responsible for performing reception and clerical duties for a specific patient care unit and for functioning as the focal communication source for the nursing station. Required: -BLS Preferred: -High School Diploma or Equivalent -Knowledge of computer skills. -Vocational training as a unit secretary, knowledge of medical terminology and hospital experience. Employee Exceptions • Address patients, visitors, families, and co-workers in a pleasant and respectful manner; display courtesy at all times., • Responds quickly & appropriately to inquiries and requests., • Assist co-workers without being asked., • Maintain confidentiality of all patient-hospital or physician related information. Refrain from gossip and speak in low tones in all appropriate areas., • Demonstrate a pleasing disposition and sensitivity to visitors, families, and co-worker needs., • Below the accepted standard for unscheduled absences., • Assume the responsibilities form maintaining health interpersonal relationships with all those working or being cared for in the hospital, • Demonstrate a commitment to providing the highest and most reliable quality service available on a daily basis., • Strive for positive change in work area. Cooperates with team members in a constructive and supportive manner., • Demonstrates ethical conduct and practices., • Uses work time productively; limits personal phone calls, written communication, visitors, etc. to break and meal times, • Routinely maintains a safe & clean work area., • Demonstrates flexibility in working hours, shift schedules, and assignments in order to meet staffing requirements, • Follows established procedure for schedule changes, special time and vacation requests, and return to work slips, • Organizes workload and assists as needed0 %Duties and Responsibilities Reception Duties, • Notifies appropriate unit personnel of an admission, transfer or post-op patient., • Greets all persons coming to nursing station, answer inquires, directs and assists, takes messages, assists with flowers, gifts and mail., • Directs patient/visitor complaint/concerns to appropriate persons, • Maintains confidentiality and release of information only to authorized persons, • Explains and interprets policies and procedure when appropriate., • Facilitates flow of communication in a courteous, pleasant manner., • Cooperates with other personnel., • Receives/delivers phone messages., • Communicates patient information to patient's nurse in a timely manner., • Consults/keeps Clinical Quality Coordinator and/or charge nurse informed of activities, needs, and/or problems of unit., • Informs oncoming unit secretary of problems/tasks via written or verbal report.0 %Clerical, • Organizes and maintains patient records, • Assembles and prepares appropriate chart forms,, • Monitors and maintains inventory cost effectively and in a manner that is readily available for staff usage, • Transcribes all physician orders in systemic fashion., • Enters orders and messages into computer hospital information system, • Documents order numbers from Affinity to physician's order sheet; signs off all orders, • Coordinates patient transfer orders with ancillary services receiving unit and assures that all patient records, forms, and name stickers accompany patient to receiving unit., • At the beginning and end of shift reviews charts for any missed orders., • Enters pertinent information as required., • Prepares requisition for consultation and documents as required., • Enters into Affinity orders for specimen collection, • Generates specimen collection for specimens to be collected, • Sends specimens to laboratory0 %Personal Accountability, • Transports/runs errands for unit., • Participates in quality improvement, safety, and infection control issues., • Participates in orientation of new personnel., • Complies with schedules; is punctual., • Participates on committees and taskforces., • Attends all staff meetings and/or reads all staff meeting minutes., • Maintains a professional standard of grooming and dress., • Willingly floats to other units based on patient census & availability as requested by CQC/Supervisor0 %Miscellaneous Clerical Duties, • Communicates admission, discharge, transfer, and deaths to appropriate departments and completes death notification form., • At time of discharge schedules follow-up appointments and post discharge ancillary services., • Notifies appropriate department of patient disposition through computer or phone., • Breaks down patient in universal chart order and places in appropriate medical record box., • Maintains patient census record., • Enters procedure charge in computer information system in those areas responsible for charge posting., • Assures proper labeling and ID of medication drawer, nurse servers, allergies and Hollister tags., • Updates patient data in computer system., • Orders supplies for nursing unit as directed (Evening Unit Secretary), • Maintains unit information ion written board (Night Unit Secretary), • On nursing unit maintains Unit Activity Record, • Maintains unit record logs., • In the event of extended computer downtime proceeds with normal operations., • Responsible for accurate census/patient classification at the beginning and ending of each shift., • Responsible for accurate entries of admissions, discharge, and transfers on unit shift report; delivers to Nursing Service in a timely manner., • Monitors pneumatic tube system used according to policy and procedures. Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.