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Job DescriptionDescription: The Olin Apartments- Concierge- Denver Senior Housing Options, Inc., a non-profit providing affordable, safe housing and care for seniors and people with disabilities, has a great opportunity for a Front Desk Concierge to join out Olin Team. If you enjoy caring for others, working for a non-profit, and having a mission that you can believe in, then join our professional team at Senior Housing Options! Senior Housing Options, Inc. (SHO), a non-profit providing affordable, safe housing and care for seniors and people with disabilities, has a great opportunity for a Security/Front Desk Attendant to join our team at The Olin Hotel! SHO provides affordable housing for older adults and persons with disabilities. All employees must be able to provide excellent customer service, show compassion, and have a friendly attitude. Expected Hours of Work: Part time What We Offer: • Double time pay for employees who do work holidays, • Paid holidays and paid time off for all full-time positions, • Holiday pay for all full-time positions, even if you don’t work the holidays, • Flexible Spending Account to use towards healthcare expenses, • Free disability and life insurance after 1 year of employment, • Retirement options with 2% matching contributions, • Free Employee Assistance Programs, • Career development opportunities, with the possibility of advancement within the organization, • Health, Dental, Vision Benefits, • Opportunities for training, career growth and leadership development, • An employer with a mission you can believe in and a team that works together to achieve it! Summary/Objective: This role serves as part of a team of Lobby Attendants who collectively oversee front desk operations and ensure front desk coverage 24 hours a day. The Lobby Attendant is responsible for monitoring entry into the building and ensuring the safety of all employees and residents. This position follows strict front desk policies and protocols. Senior Housing Options, Inc. (SHO), a non-profit providing affordable, safe housing and care for seniors and people with disabilities and has a great opportunity for a Lobby Attendant/Front Desk Security to join our team at one of our assisted living facilities. This will be a part-time (with the possibility of turning into a full-time position), night shift position on Saturday, Sunday, and Monday. Responsibilities and Duties • Monitor front desk to ensure secured lobby is appropriately maintained, • Signing visitors, vendors, service providers, and staff in/out of the building, • Requesting and reviewing photo identification prior to allowing access to the secured building, • Monitoring surveillance cameras and documenting incidents which occur, • Light patrol of building corridors, courtyard and property grounds, • Answering phones and paging emergency administrative staff or on-call maintenance staff, • Receive mail, packages and other correspondence, • Complying with directives provided by administrative staff or emergency personnel, • In the absence of management, respond to resident complaints/emergencies, • Report accidents/incidents/hazards to management via established communication platforms, • Accept and document resident work order requests, • Treat all private and/or privileged information about residents confidential, • Maintain understanding and familiarity of building and alarm operating systems, • Collect rent payments from residents and issue receipts, • Perform other duties as assigned or required by management Requirements: Qualifications and Skills • Ability to communicate clearly both verbally and in writing, including the ability to provide nontechnical assistance in a simple, straightforward manner, • Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all, • Friendly demeanor, positive disposition, tactful, patience and high ethical character, • Maintains a professional demeanor and responds with urgency, • Strong organizational and interpersonal skills; attention to detail, • Basic computer/internet knowledge and typing skills, • Demonstrated ability to work effectively with a wide range of diverse constituents, • Self-directed and proactive; independent problem solver Candidates May Have To: • Submit to background screen, • Submit to a TB skin test, Hep B vaccination, and/or flu shot

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job DescriptionCompany Description Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Night Auditor balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This position reports to the Front Office Manager. The pay range for this position is $21.50 to $23.00 per hour; actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until July 26, 2026. Essential Job Functions/Key Job Responsibilities • Act as Front Desk Receptionist, Concierge and PBX Operator during this shift, • Assist with guest requests and any guest concerns or issues, • Run night audit daily processing, • Notate and follow up on wakeup calls from the wakeup call sheet, • Roll all expected arrivals and no shows to next day, • Post overnight parking charges, • Perform check in and check out duties, • Compile and distribute house reports, including arrivals, departure and in-house report, • Sort and file daily receipts for all restaurant outlets, • Make management aware of guest’s comments and complaints, • Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed, • Other duties as assigned Qualifications Education & Experience Requirements • Must be at least 18 years of age, • High School Diploma or high school equivalent preferred, • 1 year of customer/ guest experience preferred Knowledge, Skills & Abilities • Basic industry terminology, • Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management, • Knowledge of company policies and procedures, • Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly, • Strong attention to detail, • Active listening and interpersonal skills to personalize the guest experience, • Ability to act professional in a fast-paced environment, • Ability to understand written and verbal English, • Ability to work independently with minimal supervision, • Ability to work effectively in team settings, contributing positively to group dynamics, • Ability to demonstrate expertise in the technical aspect of the job, • Comply with all policies and procedures for the Front Desk department, • Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information Work Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required, • Regularly work indoors with no adverse conditions, • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular part-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Paid Time Off Programs, • Employee Ski Pass, • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Courtyard Aurora, Aurora, CO Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting Wage: $18.00, • Team Driven and Values Based Culture, • Dental and Medical, • Vacation & Holiday Pay, • Same-day pay available, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Parental leave, • Referral program, • Wage ranges from $18.00 to $18.50

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Saturday & Sunday 6am - 2pm Sunday - Thursday 2pm - 10pm THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER • Competitive wages, training, and growth opportunities., • Early access to paycheck., • Health, Dental, Vision, and Life Insurance., • Paid Vacation, Holidays, and Sick Leave., • 401K with company match., • Free meals at work., • Employee Assistance Program., • Generous Employee Referral Program and more. POSITION SUMMARY The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations. KEY RESPONSIBILITIES • Answer a multi-line telephone, directing calls and inquiries as needed., • Greet all families, residents, guests, and vendors with a smile., • Maintain outside visitor logs and monitor access to the community., • Assist residents with scheduling transportation, activities, or appointments., • Support management with administrative tasks, such as data entry, scheduling, or light clerical work., • Order office supplies., • Address resident concerns or questions and escalate issues to management when necessary., • Complete work order requests. Requirements: CANDIDATE QUALIFICATIONS Education: • High School Diploma or equivalent. Experience, Competencies, and Skills: • At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required., • Working knowledge of various computer systems, including Word, Excel, and Outlook., • Patience and willingness to assist our residents, visitors, and team members., • Friendly, assertive, professional, outgoing, multitasked, and organized., • Excellent communication skills., • Availability to work flexible shifts, including weekends and holidays., • Ability to maintain confidentiality and adhere to ethical standards.

Job DescriptionDescription: The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas and rooms of the hotel. This job is part time and will require evening and weekend availability. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk. Job Duties & Functions • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Clean/Buff floors daily according to hotel standards., • Shampoo carpets in the public areas according to hotel standards., • Shampoo furniture as needed according to hotel standards., • Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift, • Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner., • Practice safe work habits to ensure safety to guests, fellow associates and self., • Handle items for "Lost and Found" according to Avion Hospitality standards., • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office., • Complete daily assignment check list and submit to supervisor at the end of the day., • Perform other tasks/jobs as assigned by the supervisor or manager. Requirements: This position requires evening hours and weekend availability. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. General This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Job Description Location: About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Room Attendant: • Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards, • Changes sheets, makes beds and vacuum in both stay over and check out guest rooms, • Dusts entire guest room including tables, night stands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms, • Notifies guest services (front desk) when service is complete so rooms may be sold, • Reports any room unable to be serviced within appropriate time standards to supervisor and needed repairs of unsafe conditions to the supervisor, • Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen, • Follows procedures for team cleaning and self-inspecting program What we're looking for: • Basic reading, writing and math skills are preferred. No experience necessary, • Friendly and accommodating towards guests, • Organizational skills and attention to detail, • Flexible worker What to expect in your first few months: You will begin by getting familiar with the property while receiving proper training for your role. From there, you will focus on maintaining the standards of cleaning of all the hotel guest rooms and/or other assigned areas. As your work progress, you will have an important role of ensuring guest satisfaction through hotel sanitation and appearance! The perks working for us: • People-first culture, • Travel discounts at hotel partners and franchises, • Paid time off, • Participation in our Wellness program, • Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits How to apply: Join us! Submit your application online! Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered. Job Posted by ApplicantPro

Job DescriptionDescription: Job Summary The House Attendant-Night responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific). This role primarily works in the evenings, overnight hours. Education & Experience • High School diploma or equivalent and/or experience in a hotel or a related field preferred., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Requirements: Job Duties & Functions • Approach all encounters with guests and employees in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Provide turndown service to assigned guest rooms and suites, • Clean and refresh guest rooms as needed, • Restock the required number of guest rooms per shift., • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up., • Remove all trash and dirty linen from guest rooms., • Keep all hallways, public areas and closets clean, neat and vacuumed., • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager., • Handle items for “Lost and Found” according to the standards. Marginal:, • Follow all procedures as outlined by the Housekeeping Manager., • Other duties as required.

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Overview: The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. Applications will be accepted between 7/21/2026 through 8/30/2026. Benefits • In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Responsibilities:, • Answer all incoming calls promptly, in an attentive, courteous and efficient manner., • Answer guest inquiries about hotel services, facilities and hours of operation., • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible., • Enter reservations into the computer according to standard operating procedures., • Communicate and work closely with the Sales Department concerning group bookings., • Maintain availability calendar and communicate all relevant information to the operations staff., • Maintain accurate files and reports., • Handle all special reservations, to include V.I.P. reservations, packages and discounts., • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements., • Attend and give input on trends and opportunities to maximize revenue., • Complete forecasts as required by management., • Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations., • Post no-show revenue daily, if required at property., • Process travel agent checks, if required at property., • Be able to perform all duties of a Front Desk Agent and assist at front desk as needed., • Communicate availability to wholesalers., • Call for occupancy at area hotels., • File reservations and group contracts., • Review Reservations logbook and Guest Request log on a daily basis., • Send confirmations., • Process advance deposit/balance sheet., • Process brochure requests., • Forecast packages according to hotel standards., • Research travel agent commissions. Qualifications:, • High School diploma or equivalent required., • Experience in a hotel or a related field preferred., • College course work in related field helpful.

Job Description We are seeking a Guest Service Representative to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. Position requires an uncommon tour of duty to include night, weekends, and holidays. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://www.usajobs.gov/GetJob/ViewDetails/858454200 Please copy and paste link above into your browser Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English fluently. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Position is a Position of Trust. Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays. Company DescriptionThe Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security. Link for applying: https://www.usajobs.gov/GetJob/ViewDetails/841733600The Rocky Mountain Lodge is the premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado. It is managed and staffed entirely by civilians. The location and job are fantastic. Working for the Air Force ensures a guaranteed bi-weekly pay check and outstanding job security. \r\n\r\nLink for applying:\r\nhttps://www.usajobs.gov/GetJob/ViewDetails/841733600

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Job DescriptionDescription: Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience • At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must have a valid driver's license for the applicable state., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results., • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Set the standard for guest relations at the Front Desk., • Obtain all necessary information when taking room reservations., • Monitor all V.I.P. and special guest requests., • Review Front Office log and Trace File daily., • Fully comprehend and execute all relevant phases of the front desk computer system., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Be aware of all rates, packages, and promotions currently underway., • Be familiar with all in-house groups., • Be aware of all closed out and restricted dates., • Follow and enforce all Avion Hospitality hotel credit policies., • Be able to perform all duties of Front Desk Agent., • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed., • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met., • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader)., • Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log)., • Have knowledge of and assist in all emergency procedures as required., • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner., • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner., • Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates., • Ensure the maximization of room revenue through Rooms Merchandising., • Answer all guest inquiries in a timely and professional nature., • Be involved in departmental meeting, planning and execution., • Help maintain productivity levels at or above budgeted standards., • Perform any other duty as required by management., • Assist in training of new hires and current associates on a regular basis., • Attend meetings as required by management.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Requires understanding of all hotel front office procedures. Supervise the operations of the front desk to ensure an optimal level of service and hospital

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

The Front Desk Associate is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The Front Desk Associate is a team member

Additional Information: This hotel is owned and operated by an independent franchisee, Lotus Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary: We are seeking a motivated, guest-focused Hotel Manager to lead the day-to-day operations of the hotel and ensure exceptional guest experiences while driving operational excellence and profitability. This position is designed for an experienced hospitality leader who is ready to take the next step toward becoming a General Manager. The ideal candidate is a hands-on, results-driven professional with strong operational expertise, open availability, and the ability to lead by example in a fast-paced environment. Prior Marriott experience is preferred. Other responsibilities may include but are not limited to the following: Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries Lead guest service efforts to ensure high satisfaction and promptly resolve concerns Train, coach, and mentor front desk staff on service standards, systems, and brand expectations Assist with scheduling, payroll support, reporting, and inventory management Act as Manager on Duty as needed, including evenings, weekends, and holidays Support the General Manager with daily operations, staff accountability, and operational planning Maximize ADR, occupancy, RevPAR, and overall hotel profitability through effective operational execution. Understand financial statements, budgets, forecasting, and key performance metrics to support business decisions. Coordinate communication and collaboration between Sales, Revenue Management, Housekeeping, Maintenance, and Front Office to optimize hotel performance. Identify opportunities to improve processes, increase efficiency, and enhance the guest experience. Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations Maintain a positive, professional, and collaborative work environment while fostering a culture of accountability and continuous improvement. Assist with recruiting, onboarding, training, performance management, and succession planning for hotel staff. Step into the General Manager's responsibilities in their absence, ensuring seamless hotel operations. Job Qualifications: An experienced Assistant General Manager with 2+ years of supervisory hotel operations or previous supervisory or management experience in hospitality preferred Open availability (AM, PM, weekends, and holidays as needed) Friendly, professional, and guest-focused attitude Strong leadership, communication, and problem-solving skills Ability to multitask, stay organized, and remain calm under pressure Experience with Fosse system preferred * Bilingual or multilingual abilities are a plus This is a great opportunity for hospitality professional ready to grow into - or continue developing in - a Hotel Manager role. The application deadline for this position is 45 days after the date of this posting, July 13, 2026. This company is an equal opportunity employer. frnch1

Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be service oriented, have an understanding of being friendly and personable, and reliability is a must! The position we are looking for is full time with hotel experience preferred. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. The hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations., • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Come be part of our great team at the Embassy by Hilton Denver Central Park! What We Offer: • Medical, dental & vision insurance, HSA, basic life and AD&D insurance., • Paid off for vacation, sick time and holidays., • Great employee discounts on Hilton Hotels all over the world.

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions as listed in the Red Book., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a bucket check, room rate verification report, and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with safe deposit boxes. Qualifications: • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. Pay Range ($19.26 - $22.00 per hour DOE) In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests., • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest., • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records., • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue., • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone., • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests., • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy., • Maintains a friendly, cheerful and courteous demeanor at all times., • Performs other duties as assigned, requested or deemed necessary by management. Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills • Requires understanding of all hotel front office procedures., • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems., • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills., • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines., • Requires supervision/management skills., • Ability to communicate information and hotel services to management and guests. Second language may be required., • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to communicate in person and on telephone frequently., • Ability to read written communiqus, analyzing reports and seeing monochrome computer screen., • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone., • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence., • Continuous standing 90% of time -communicating with guests., • No climbing required. No driving required., • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited., • Continuous standing -80% of shift. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% We offer some amazing benefits to our full-time, hourly associates, including: • Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit, • Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance, • Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period, • Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution, • Eligible to enroll in Health, Dependent and Commuter flexible spending accounts, • Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage, • Eligible to enroll for short-term and long-term disability insurance coverage, • Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance, • WINFertility guidance for those enrolled in Sage medical plan, • Calm Health Application Subscription, • Employee assistance program, • Paid time off for vacation, sick time, and holidays, • Tuition Reimbursement of up to $2,000 per calendar year, • Great discounts on Hotels, Restaurants, and much more, • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral USD $22.00 - USD $23.00 /Hr.

Additional Information Job Number 26073180 Job Category Housekeeping & Laundry Location 1550 Court Pl, Denver, Colorado, United States, 80202 VIEW ON MAP (https://www.google.com/maps?q=1550%20Court%20Pl%2C%20Denver%2C%20Colorado%2C%20United%20States%2C%2080202) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $65,000-$82,000 annually Bonus Eligible: Y Expiration Date: 07/14/2026 JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets - Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. - Inspects guestrooms on a daily basis. - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. - Inventories stock to verify adequate supplies. - Supports and supervises an effective inspection program for all guestrooms and public space. - Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. - Verifies all employees have proper supplies, equipment and uniforms. - Communicates areas that need attention to staff and follows up to verify understanding. - Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. - Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities - Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. - Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. - Schedules employees to business demands and for tracks employee time and attendance. - Verifies employees understand expectations and parameters. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. - Observes service behaviors of employees and provides feedback to individuals. - Verifies employee recognition is taking place on all shifts. - Participates in an on-going employee recognition program. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Participates in employee progressive discipline procedures. - Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service - Sets a positive example for guest relations. - Understands the brand's service culture. - Participates in the development and implementation of corrective action plans to improve guest satisfaction. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Responds to and handles guest problems and complaints. - Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf) to learn more. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Applications will be accepted betw Front Desk, Supervisor, Hotel, Associate, Office Supervisor, Operations

Job Description About the Role: The Front Desk Agent serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. By coordinating with other departments, the agent helps to ensure smooth operations and guest satisfaction. Ultimately, this position contributes significantly to the overall reputation and success of the establishment by fostering a hospitable environment. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in a customer service role, preferably in hospitality or accommodation services., • Basic computer skills and familiarity with reservation or property management systems., • Strong communication skills in English, both verbal and written., • Ability to work flexible hours, including evenings, weekends, and holidays. Preferred Qualifications: • Experience using hotel management software such as Opera, Maestro, or similar platforms., • Additional language proficiency beyond English., • Certification in hospitality or customer service training programs., • Knowledge of local area attractions and services., • Demonstrated ability to handle cash and financial transactions accurately. Responsibilities: • Greet and welcome guests upon arrival with a friendly and professional demeanor., • Manage guest check-in and check-out processes efficiently using property management software., • Handle reservations, cancellations, and modifications accurately and promptly., • Respond to guest inquiries, requests, and complaints in a courteous and timely manner., • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and resolve issues., • Process payments, issue receipts, and maintain accurate records of transactions., • Provide information about hotel services, local attractions, and transportation options., • Maintain the cleanliness and organization of the front desk area., • Ensure compliance with all safety, security, and privacy policies. Skills: The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and address their needs effectively. Organizational skills are essential for managing reservations, coordinating with other departments, and maintaining accurate records. Problem-solving abilities help the agent resolve guest concerns promptly, ensuring satisfaction and loyalty. Proficiency with property management software and basic computer applications enables efficient handling of check-in/check-out processes and payment transactions. Additionally, adaptability and multitasking skills are critical to managing a dynamic front desk environment while maintaining professionalism and attention to detail.

Job DescriptionDescription: We are offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Gallery Host/Front Desk. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team, • Follow financial control procedures for cash, vouchers, inventories, and receivables, • Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards, • Ensure gallery remains well-stocked at all times Receiving food and beverage orders as needed, • Prepare and plate all food items on the menu, • Cleaning and sanitizing countertops and floors after each shift, • Validate customers' IDs and monitor all beverage consumption in order to avoid severe intoxication Job Qualifications: • Ability to use hot food preparation machines such as, but not limited to, oven, stove, and microwave to cook or heat food items, • Basic knowledge of how to operate all Food and Beverage equipment, • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description General Manager – Select Service Hotel Salary: $75,000 to $85,000 About the Opportunity Gecko Hospitality is conducting a search for an experienced General Manager on behalf of a select service hotel property. This is a full-time, salaried leadership role with a well-regarded brand in the extended stay and select service space. If you've run a hotel, know your numbers, and can lead a team without a lot of corporate hand-holding, keep reading. What You'll Be Responsible For • Overseeing all aspects of daily hotel operations including front desk, housekeeping, maintenance, and food and beverage service where applicable., • Driving revenue performance through occupancy management, rate strategy, and expense control., • Recruiting, training, and developing property-level staff., • Maintaining brand standards and ensuring guest satisfaction scores are consistently strong., • Managing the property P&L and reporting directly to ownership or a regional operations team., • Building relationships with local accounts and corporate travel contacts to support occupancy goals. What We're Looking For • Prior experience as a General Manager or Assistant General Manager at a select service or extended stay brand., • Hands-on leader who is comfortable being visible on the floor, not just in the office., • Proven track record managing hotel financials, including budgeting, forecasting, and expense management., • Familiarity with property management systems (PMS) and brand reporting tools., • Strong communication skills with both guests and ownership., • Brand certification or the ability to obtain it. Compensation • Base salary: $75,000 to $85,000 depending on experience., • Benefits package varies by ownership group; details provided during the interview process. How to Apply If your background is a solid match, we'd like to connect. Apply with your resume and a brief summary of the properties you've managed, including brand affiliations and room counts. All inquiries are kept confidential.

Job Description About The Source Hotel Nestled in Denver’s vibrant RiNo Art District, The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality, The Source Hotel is more than a place to stay, it’s a destination to discover. We are looking for our next great team member to join us on our team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • RSP/401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members Job Overview We’re looking for a Front Desk Supervisor to join our dynamic team. Whether it’s delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you’ll be an essential part of what makes The Source Hotel a standout destination! What You’ll Do • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement., • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions., • Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand- specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered., • Communicate both verbally and in writing to provide clear directions to staff., • Comply with attendance rules and be available to work on a regular basis., • Perform any other job-related duties as assigned. What We’re Looking For • Preferred experience with Opera Cloud (PMS System), • Preferred experience with the I Prefer Program, • Must have the ability to communicate in English., • Self-starting personality with an even disposition., • Maintain a professional appearance and manner at all times., • Can communicate well with guests., • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts., • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error., • Ability to access and accurately input information using a moderately complex computer system., • Ability to stand, walk and continuously perform behind the front desk., • Ability to observe and detect signs of emergency situations., • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated., • Ability to establish and maintain effective working relationships with associates, customers and patrons. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job DescriptionEmbassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred. ESSENTIAL JOB FUNCTIONS • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas., • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer., • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested., • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor., • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times., • Adheres to all company policies and procedures., • Follows safety and security procedures and rules., • Knows department fire prevention and emergency procedures., • Utilizes protective equipment., • Reports unsafe conditions to supervisor/manager., • Reports accidents, injuries, near-misses, property damage or loss to supervisor., • Provides for a safe work environment by following all safety and security procedures and rules., • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook)., • Assists other Front Desk Personnel when need., • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred., • Prior hospitality experience preferred, but not required., • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts., • Ability to read, listens, and communicates effectively in English, both verbally and in writing., • Ability to access and accurately input information using a moderately complex computer system., • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions., • Stand 95% of shift, • Lifting up to 25 pounds maximum., • Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Come be part of our Great team at the Embassy by Hilton Denver Central Park! WHAT WE OFFER: Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance. Paid off for vacation, sick time and Holidays. Great Employee discounts on Hilton Hotels all over the world. EEO

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Applications will be accepted between 7 Front Desk, Agent, Hotel, Office Agent, Operations

Requirements: * Prior front desk experience in a Hyatt brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. M = Together Everyone Achieves More About the Role: Seeking charismatic and outgoing hospitality pro

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Applications will be accepted between 7/17/2026 through 8/30/2026. Benefits In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Responsibilities Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Benefits * In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 6/17/2026 and 7/15/2026

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. ID: 2026-32549

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. ID: 2026-32389 Position Type: Regular Full-Time Property : Hotel Clio Outlet: Hotel Category: _Front Desk & Guest Servic

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Work inside 95% ID: 2026-32383 Position Type: Regular Full-Time Property : Springhill Suites Denver Outlet: Hotel **Categ

Why us? Step into a world where history meets modern luxury in the vibrant heart of Denver's Theater District. Nestled within the iconic walls of the historic Denver Tramway trolley building lies Hotel Teatro, a beacon of elegance and refinement, proudly standing as Denver's original boutique hotel. Adjacent to this architectural gem is The Nickel, a culinary destination where rustic charm and industrial sophistication converge to redefine American classics with a dash of innovation. Embark on a journey with us and become a part of Denver's best-kept secret. Immerse yourself in the lively atmosphere of our dining room, where every meal is a celebration of flavors and creativity. Join our team and be part of an experience where historical elegance and modern hospitality blend seamlessly to create unforgettable moments. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. Job Overview Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied. + Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. + Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service. + Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintain a friendly, cheerful and courteous demeanor at all times. + Perform other duties as assigned, requested or deemed necessary by management. + Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate. + Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service. + Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. + Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction. + Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. + Provide guest transportation as required by hotel's standard operating procedures. + Order all supplies and maintain inventory control minimizing unnecessary expenses. + Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience. + Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. + Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday. + Responsible for covering/finding replacements for call-offs. + Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion. + Ensures all new hires are aware of all aspects of the hotel. + Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained. + Provide motivation to the department. + Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...) + Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. + Ensure the front desk is represented at each Safety Committee Meeting. + Participates in Hotel MOD program Qualifications Education/Formal Training High School diploma or equivalent Experience Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Knowledge/Skills + Must have total understanding of all hotel front office procedures. + Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. + Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. + Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to read written forms of communication and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment + Work inside 95%Material/Equipment Used + Prolonged standing at indoor, thermostatically climate-controlled workstation. Benefits + Eligible to participate in Sage bonus plan. Up to 20% of your salary. + Unlimited paid time off + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + (GM & EC Members only): Company-paid long-term disability otherwise Eligible to enroll in long term disability insurance + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $60,000.00 - USD $70,000.00 /Yr. ID: 2026-32399 Position Type: Regular Full-Time Property : Hotel Teatro Outlet: Hotel Category: Front Desk & Guest Services Min: USD $60,000.00/Yr. Max: USD $70,000.00/Yr. Address : 1100 14th St City : Denver State : Colorado EOE Protected Veterans/Disability

Additional Information Job Number 26083015 Job Category Property Leadership Location 6901 Tower Rd, Denver, Colorado, United States, 80249 VIEW ON MAP (https://www.google.com/maps?q=6901%20Tower%20Rd%2C%20Denver%2C%20Colorado%2C%20United%20States%2C%2080249) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $126,000-$164,000 annually Bonus Eligible: Y Expiration Date: 08/04/2026 JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing Residence Inn's culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations and Department Budgets - Verify that service programs are in place and executed against (e.g., Service So Memorable). - Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details. - Review and follow-up on property GSS scores and comments. - Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day. - Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. - Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. - Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.). - Delegate responsibilities for operations and projects to appropriate level of associate. - Prepare for QA audits (i.e., daily and pre-visit activities). Managing and Sustaining Sales and Marketing Strategy - Manage relationships with decision makers at top accounts. - Interact with in-house guests to prospect for new sources of business. - Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans. - Understand and leverage sales and marketing advantages over competitor properties within market. - Coach and reinforce associate selling strategies that take advantage of property amenities. - Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, ESOcc, etc.). - Develop innovative means for capturing new streams of revenue through property amenities. - Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate. - Participate in and host customer recognition events to drive sales. - Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance. - Participate in the property sales review (PSR). - Identify key revenue generating stakeholders and customers and communicate information to sales offices. - Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel. Managing Profitability - Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. - Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy. - Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. - Initiate action to support property revenue and profitability goals. - Update and communicate profit forecasts to associates/managers. - Review and sign off on invoices. - Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. - Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report). - Review property performance on period basis with Regional Director. Maintaining Revenue Management Goals - Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.). - Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.). - Balance inventory to ensure same-day sellouts. Managing Relationships with Property Stakeholders (e.g., Owner and Above Property) - Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement. - Prepare and present reports for owners and above property leadership using financial/performance data. - Conduct property critique. - Conduct annual business reviews. - Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.). - Participate in ad hoc owner conference calls and respond appropriately to owner requests. Managing and Conducting Human Resource activities - Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.). - Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc). - Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). - Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge). - Facilitate cross training to support associate professional growth and operational excellence. - Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.). - Lead associates through property changes, and help them transition into new property roles. - Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., RIsolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.). - Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.). - Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs. Additional Responsibilities - Manage e-mail. - Manage daily paper mail. - Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.). - Provide follow-up information to Regional Director and other Extended Stay/Select Service executives. - Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf_2025edits_8.19.25.pdf) to learn more. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. ID: 2026-32555 Position Type: Regular Part-Time Property : The Oxford Hotel Outlet: Hotel Category: _Front Desk & Guest

Why us? Ready to Take the Next Big Step in Your Career? We're looking for a Part Time Front Desk Agent at Courtyard Denver Downtown! Work alongside our experienced team, drive forward-thinking initiatives, and shape exceptional guest experiences in a vibrant urban environment. Located on the iconic 16th Street Mall, Courtyard Denver Downtown blends historic charm with a modern boutique feel. Our beautifully restored building-once home to the legendary Joslin's department store-is proudly listed on the National Historic Register, offering guests and associates a true sense of place in the heart of the Mile High City. At Courtyard Denver Downtown, we're more than just a place to stay-we're a place to grow. Our team is passionate about creating an environment that's welcoming, down to earth, and focused on learning, development, and fun. Whether you're starting your hospitality journey or taking the next big step, you'll find support, opportunity, and a team that feels like home. Be part of something unconventional, approachable, and uniquely Denver. Join us-work where you belong! Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid FMLA leave for up to a period of 12 weeks Employee Assistance Program Free on-site parking Great discounts on Hotels, Restaurants, and much more Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Salary USD $19.50 - USD $19.50 /Hr. ID: 2026-32046 Position Type: Regular Part-Time Property : Courtyard Denver Outlet: Hotel Category: Front Desk & Guest Services Min: USD $19.50/Hr. Max: USD $19.50/Hr. Address : 934 16th St City : Denver State : Colorado EOE Protected Veterans/Disability

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Applications will be accepted between 7/9/2026 through 7/30/2026. Benefits In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Responsibilities Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Carry a cell phone at all times. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Participate in required M.O.D. program as scheduled Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Assist in preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Highgate Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Qualifications At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. The ability to demonstrate exceptional Customer Service Skills. Must be proficient in Windows and Microsoft Office. Able to work long hours as sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Applications will be accepted between 7/17/2026 through 8/30/2026. Benefits In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Responsibilities Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Controls cash transactions at the front desk

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Category: Front Desk & Guest Services.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds