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Job Description Guest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available! Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing), • Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Full and Part Time Guest Services Agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet., • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, • Receive, input, retrieve and relay messages to guests

Job DescriptionDescription: PURPOSE: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Handle requests for information mail and messages in an efficient and courteous manner., • Answer guest inquiries about hotel service facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment etc., • Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenarios., • Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be fully familiar with the brand frequency program, level, and awards., • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.Requirements: QUALIFICATIONS: • High School diploma or equivalent required; College course work in related fields helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high-pressure situations., • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary., • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays, • Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.), • Ability to participate in the creation of an enjoyable work environment Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job DescriptionMaintain and promote high levels of sei-vice and hospitality at all times; assist our guests efficiently, courteously and professionally, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; handle cash and charges; stand for long periods of time; work in a high pressure, fast paced environment; be highly organized and detail oriented with excellent verbal and written communication skills ; present a friendly, outgoing, energetic and guest service oriented demeanor, with the ability to resolve guest issues, complaints, and problems in a quick, efficient manner and continuously improve the hotel's ability to anticipate our guests' needs. The position will perform additional tasks to assist the General Manager. This position is part of the leadership team and thus leading by example is mandatory; higher expectations will be held for this individual. All responsibilities of the Front Desk/Guest Service Agent will also apply.Responsibilities • Maintain and promote high levels of service and hospitality at all times o Ensure every guest feels welcomed and leaves satisfied., • Promote Guest Service; ensure service standards and etiquette are met or exceeded., • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests., • Secure payment; activate/reissue room keys; Clear departures in computer system., • Ensure rates match market codes, document exceptions. Verify/adjust billing for guests., • Communicate to appropriate staff when guests are waiting for an available room and ensure minimal waiting times., • Coordinate with Housekeeping and Maintenance to track room status and guest concerns, follow up with guest to ensure problem resolution and guest satisfaction., • File guest/hotel paperwork or documentation as per GM direction, • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction., • Answer guest inquires regarding the city, events, attractions, restaurants, direction, and information, • Adhere to front desk checklist and hold other front desk staff accountable to do the same, • Account balancing & cash handling; Count and secure cash drawer at beginning and end of shift., • Run and check daily reports and credit card authorization reports., • Notify appropriate officials of any reports of theft, vandalism, assault, threatening guests/visitors, etc. Ensure documentation is received by supervisor., • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation., • Speak using clear and professional language; answer telephones using appropriate etiquette., • Stand, sit, or walk for an extended period of time., • Move, lift, cany, push, pull, and place objects weighing up to 10 pounds without assistance., • Understand and abide by Image and Choice standards/expectations. Follow policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets., • Other tasks will be assigned as needed by management Required Skills, • Ensure co-workers understand and abide by Image and Choice policies and procedures, o Address issues in a positive manner (constructively) & see management for support/direction; report to concerns or breach of company policies to the GM.

Job DescriptionGuest Service Agents are team players with high energy, an upbeat personality, and outstanding customer service skills. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, settling the guest's account upon completion of their stay, and ensuring the public areas of the hotel stay clean and are replenished once HK/MTN/BK staff has left. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. *Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Responsibilities • Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by the hotel., • Demonstrates and promotes a strong commitment to providing an outstanding experience for guests where they feel personally welcomed. Thus "Acts Happy" at all times in areas in visible to guests., • Process all guest check-ins, check-outs, room assignments, and room change/guest requests, • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction, • Account balancing & cash handling, • Excellent communication and phone skills during a routine day as well as under pressure, • Question each guest upon check out and when possible during the course of their stay how was their stay to ensure we resolve any issues prior to their departure, • Display professionalism at all times; this includes appearance as well as language and tone of voice, • Ability to focus on the guest in front while ensuring those waiting in person or via phone are adequately acknowledged., • Ability to understand and uphold hotel and brand standards and expectations, • General office up keeping and ensuring public areas are cleaned and replenished as needed, • Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs, • Navigate the Internet for work purposes only: GSAs are only allowed to search the web upon Management or guest request., • Capability to solve problems and multi-task, • Knowledge of Microsoft office and computer skills, • Ability to stand or walk for an extended period of time., • Ability to move, lift, cany, push, pull, and place objects weighing up to 10 pounds, • Work as a team and possess a can do attitude along with a sales mind-set, • Additional duties from hotel manager will be assigned as necessary

Job DescriptionWho we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures., • Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team., • Maintain complete knowledge of the following at all times., • Hotel features/services, hours of operation., • All room types, numbers, layout, décor, appointments & location., • All room rates, special packages and promotions., • Daily house count and expected arrivals/departures., • Room availability status for any given day., • Scheduled daily group activities., • Use excellent communication skills with guests and staff including verbal, written and body language., • Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc)., • Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad)., • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures., • Adhere to the following cashiering procedures:, • Process allowances, • Make change for guests, • Post charges, • Settle Room accounts, • Run closing reports, • Count bank at end of shift, • Complete designated cashier reports, • Drop Receipts, • Secure Bank, • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies., • Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times., • Communicate timely and in a responsive manner via digital device., • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay., • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service., • Be creative and think outside the box to create memorable experiences for our guests., • Work well on a team or independently while being accountable for work performed., • Take, record and relay messages accurately, completely and legibly., • Enthusiastically describe details of food dishes and beverages available in all F&B outlets., • Complete all items on the shift checklist., • Adhere to security procedures to ensure our guest’s safety., • Be a team player!, • Highly organized, anticipating needs and over delivering wherever possible., • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! Background must-have: • Current, legal and unrestricted ability to work in the United States., • Bachelors Degree preferred., • Ability to compute accurate mathematical calculations., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient MS Word, Excel, and PowerPoint., • Current, legal and unrestricted ability to work in The United States., • Ability to work on nights, weekends and holidays. #LI-onsite

Job Description We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Communicate pertinent guest information to designated departments Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Excellent verbal communication skills, • PunctualityCompany DescriptionUpper-Midscale Select Service HotelUpper-Midscale Select Service Hotel

Job Description Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Maintenance Worker for the Mainstay Suites in Brentwood, TN. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Maintenance Worker will be responsible to maintain building and facilities to ensure safety and comfort of guests and employees. Also to maintain buildings and facilities to ensure efficient operation and to provide preventative maintenance, room care and necessary repairs on all aspects of the hotel and storage facilities. Completes their job duties in conjunction with the hotel's policy and procedures.

Job DescriptionFront Desk Agent $17/hour + Benefits As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay., • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions., • You will report to the Front Office Manager or Front Office Supervisor., • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.Education & Experience Hotel experience is always a plus! Applicants should have: • A combination of education and experience.What You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period, • Exclusive hotel and food & beverage discountsAbout HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description SUMMARY The Front Desk Agent - PM Shift will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations. QUALIFICATIONS • Prior cash handling experience necessary., • High School graduate or G.E.D. equivalent., • 7th/8th grade math skills required., • Ability to communicate effectively with the public and other employees., • Read, write and speak English fluently., • Open availability: Holidays, Nights, & Weekends. Availability for overnight shift is a plus., • No employee will pose a direct threat to the health/safety of self or others. PERFORMANCE STANDARDS CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities. RETAIL SERVICES: Stock according to standards; know what items are available to guests; effectively handles guest transactions and/or questions; personally demonstrate effective sales skills. ESSENTIAL FUNCTIONS • Answer guest questions and offer information and assistance., • Answer telephones., • Check guests in and out., • Communicate with other departments to fulfill guest needs., • Maintain work area neat and organized., • Maintain keys in secure area., • Report all unsafe conditions immediately., • Update information in the computer systems as needed (i.e., post charges)., • Complete other duties as assigned by supervisor to include cross training., • Attend all mandatory meetings., • Follow checklist for required duties and timelines., • Process personal and traveler’s checks, handle safe deposit boxes., • Read, pass on log and communicate with previous shift., • Run reports and complete them, i.e., high balance, cash basis, etc., • Other duties as assigned by Supervisor.

Job Description Guest Service Agent/Front Desk Agent -Part Time Hours Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)* Depends on Employment Status, • Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job DescriptionOur ELITE FOREVER LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts Day or Night availability. Benefits • Medical, Dental, and Vision Insurance for Full Time Staff, • Life Insurance for Full Time Staff, • 401(k) Retirement Plan, • Paid Time Off, • Employee discount Responsibilities • Exceptional guest service delivery with problem resolution ability, • Excellent communication and phone skills, • Process all guest check-ins, check-outs, room assignments, and room change/guest requests, • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction, • Account balancing & cash handling, • Ability to understand and uphold hotel and brand standards and expectations, • General office up keeping and ensuring public areas are cleaned and replenished as needed, • Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs, • Computer skills, • Ensure night audit process is completed and checked, • Setting up breakfast, • Acting as MOD on property overnight, • Capacity to stand or walk for an extended period of time., • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds, • Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.Required Skills, • Superior customer service skills including problem solving and ability to multi-task, • Strong attention to detail, good follow through, and communication skills, • Previous hotel or customer service experience preferred, • Previous customer service experience preferred

At TownePlace Suites by Marriott, our Night Audit/Front Desk Agent keeps the late night and early morning running smoothly while still delivering warm, thoughtful guest service. Provide overnight Front Desk support: welcoming late arrivals, handling check-ins/check-outs, answering phones, and assist

Elevate Guest Experiences: Front Desk Agent Role for Enthusiastic Hospitality Pro.

Full and part time guest services agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a guest services agent, you would be responsible for greeting and reg

As a Front Desk Agent, you will serve as the face of the hotelcreating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. Ensure the front desk, lobby, and guest-facing areas remain organized, clean, and

Keep front desk area clean and organized. Minimum of one (1) year in Front Desk Operations. In-depth knowledge of hotel Front Desk operations.

Waymore's Guest House Front Desk Associate.

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or e

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence. Previous experience in

Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).

Job Description THIS POSITION DOES NOT HAVE ANY EXPECTATION OF A SET SCHEDULE OR GUARANTEE OF HOURS. SHIFTS WILL BE POSTED TO THE GROUP OF FLEX FRONT DESK AGENTS ON A FIRST-COME, FIRST-SERVED BASIS AND CAN BE ACCEPTED AS YOUR AVAILABILITY ALLOWS. The pay for this part-time position is $18 per hour. Benefits: • Weekly Pay!, • Paid training., • A long list of discounts and benefits is available to all employees., • Cellphone and other reimbursements for some applicable positions., • State-required healthcare benefits are available to qualifying employees in applicable areas., • Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas., • Start earning generous paid time off on your first day., • Career Development: We have many training courses in our NFC University that you can take to further your career while working with us., • Short-term disability income is offered to qualifying employees in applicable areas. Here are just a few responsibilities you will have throughout your day: • You will ensure smooth operations and service by effectively communicating with your team members, property management, and residents/guests., • Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents., • Facilitate contractor arrivals and departures and realtor/potential homebuyer/renter visits., • Advise and remind residents and guests of any appropriate rules and regulations established by the property management., • Follow all property procedures for resident, guest, and vendor access., • Promptly answer and complete all resident requests, phone calls, questions, or concerns., • Look sharp in your supplied uniform., • Enjoy interacting with the residents. These are the qualities and attributes we're looking for in this position: • Front Desk Experience, • Hospitality, • Outgoing Personality, • Teamwork, • Ability To Multitask, • Flexibility, • Detail-Oriented, • Proactive, • Reliable Transportation We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR At the time of this ad, the compensation offered is $18 per hour. That reflects the rate offered for this position in the past. Company DescriptionFull-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off. Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between. The difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services. NFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.\r\n\r\nSince 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.\r\n\r\nThe difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.\r\n\r\nNFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.

Front Desk Agent at Conrad Nashville.

Full and part time guest services agents are responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a guest services agent, you would be responsible for greeting and reg

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence. PROFESSIONAL EXPERIENCE

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hosp

Join Our Team as a Front Desk Agent - Guest Service Associate.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Thompson Nashville's high standards of quality.Director of Front Office, Front Office Manager, Assistant Front Office Managers

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or e

With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Age

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Greet and w

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Maintain a clean and organized front desk area. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!.

Guest Service Agent/Front Desk Agent. Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!.

Keep front desk area clean and organized. Minimum of one (1) year in Front Desk Operations. In-depth knowledge of hotel Front Desk operations.

As a Front Desk Agent, you will serve as the face of the hotel—creating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. Ensure the front desk, lobby, and guest-facing areas remain organized, clean,

Description: The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence. Previous e

Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a creative approach to problem sol

FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities. The Front Desk Agent

Guest Service Agent/Front Desk Agent -Part Time Hours. Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!.

We are looking for a Front Desk Agent to join our team. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. A desire to work as part of the front desk team.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Thompson Nashville's high standards of quality.Director of Front Office, Front Office Manager, Assistant Front Office Managers.Bell and Door Staff, Concierge, Reservation

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hosp

A desire to work as part of the front desk team. We are looking for a Front Desk Agent to join our team. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment

General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.