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Job DescriptionSalary: $41k+commisions Job Overview The Guest Relations Agent ensures every LRMB guest enjoys a flawless, memorable experience by delivering exceptional service, anticipating needs, and providing intuitive hospitality. This role combines front desk and concierge responsibilities and requires strong communication skills, attention to detail, and a passion for service excellence. The ideal candidate thrives in a fast-paced, luxury environment and takes ownership of the guest journey from pre-arrival to post-departure. Responsibilities and Duties Guest Experience & Service Excellence • Embody and deliver LRMB guest service luxury standards consistently., • Anticipate guest needs, provide personalized service, and handle all requests and complaints with care and sincerity., • Ensure flawless arrival and departure experiences following LRMB guest journey protocols., • Recognize and provide special amenities for children and pets, creating a welcoming and inclusive environment., • Maintain accurate guest profiles to ensure seamless communication and service delivery. Concierge & Front Desk Duties • Assist with check-ins, check-outs, and in-house guest requests., • Coordinate amenities and concierge services in partnership with LRMB preferred vendors., • Verify that all units are ready and compliant with LRMB standards before guest arrival., • Participate in pre-shift meetings to stay updated on guest arrivals, departures, and special requests. Operational & Administrative Support • Continuously improve skills and knowledge to enhance service delivery., • Document and manage guest interactions accurately in internal systems., • Support the broader mission and values of LRMB in daily operations. Skills & Qualifications • Excellent interpersonal and communication skills, both in-person and via phone., • Fluent in English, both written and verbal., • Strong computer skills and ability to learn multiple software platforms., • Ability to prioritize, organize, and follow up efficiently., • Professional demeanor, personable, and enthusiastic., • Observant, detail-oriented, and able to multitask in a busy environment., • Flexible availability, including days, evenings, weekends, and holidays., • Knowledge of local restaurants, attractions, and hot spots preferred., • Reliable transportation required. Ideal Candidate Possess • 12 years of experience in hotel front office, concierge, or guest relations., • High degree of professionalism and analytical abilities., • Exceptional organizational, computer, and communication skills., • Passion for delivering luxury hospitality experiences and exceeding guest expectations.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job DescriptionCompany Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience. YOUR KEY RESPONSIBILITIES: • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process, • Handle guest departures, process payments, and issue accurate receipts during check-out, • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests, • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades, • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction, • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations, • Maintain accurate room inventory and communicate updates to appropriate departments, • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals, • Process no-show charges and ensure accurate posting in the property management system (PMS), • Manage reservation changes, early departures, extensions, and cancellations following hotel policies, • Monitor and respond to guest messages, wake-up calls, and special delivery requests, • Maintain front desk security and safety procedures, including key control and lost & found, • Reconcile cash drawer and post charges accurately to guest folios, • Support the night audit process and assist in generating required reports, if applicable, • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area, • Foster positive working relationships with all hotel departments to ensure seamless guest service, • Handle emergency situations calmly and efficiently, following established protocols, • Perform any other job-related duties as assigned by the Front Office Manager or supervisor, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose:Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador by welcoming everyone with a genuine smile and caring attitude. Reports to: Front of the House Manager and Director of Guest Experience & Training Essential Functions: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Job Tasks: Ensures of room discrepancies. Oversees blocking of special room requests for next day’s arrivals. Coordinates and oversees the daily bucket check. Maintains a neat and orderly control desk and area. Consistently presents a polished and professional role model image to guests, coworkers, and other departments. Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance needed. Perform any other duties as assigned by the front desk management. Coordinates out of order rooms with housekeeping. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Meet with Supervisor to review daily assignments and priorities. Meet with departing Front Desk Agent to review business status and follow up items. Access all functions of computer system. Set up work station with necessary supplies. Answer department telephone within 3_ rings, using correct greeting and telephone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Ensure guests are been advise of loyalty program. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Handle all Reservation calls after 5 pm.; process, record and follow up any details relative to such. Provide Concierge service. Assist in other Front Desk areas as assigned. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Tools and Equipment: Use of Opera Cloud, Silverware, Word. Use of telephone system. Use of department paging/radio communication system Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Administration · Run audit reports and journals from all credit card and computer systems. · Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations. Support · Make corrections and adjustments and handle any computer issues that may arise. · Ensure all reports and back-up vouchers are complete and filed properly. · Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. · Review and correct discrepancies in the Front Desk System. · Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. · Ability to communicate effectively with guests, vendors, and other associates. · Ability to adhere to all applicable Federal, state, local, safety, and health standards. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. · Ability to accurately reports information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required Hotel meetings. Professionalism and Style Expectations These are expected of every associate within StepStone Hospitality, Inc. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. Requirements: Physical Requirements These are required of every associate · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: · Must have a comprehensive knowledge of service standards, guest relations, and etiquette. · Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. · Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. · Must have excellent mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · At least one year of relevant experience required. · Ability to timely obtain any required licenses or certificates. · CPR training and first aid training preferred. · Additional language ability preferred.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager Essential Functions • Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats., • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Maintain proper set-up of dining room and wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food or drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Position Requirements • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Ready to join the fastest-growing property management company in Florida? We are seeking top-tier, service-driven professionals to join our team at an ultra-luxury new condominium property in North Miami Beach, FL. This is your opportunity to be part of a premier property from the ground up and grow your career within a dynamic and expanding organization. KW Property Management & Consulting invites you to an exclusive hiring event where you’ll have the chance to connect directly with our hiring managers. ???? Date: June 26, 2026, from 10 AM to 4 PM ???? Location: Doral Headquarters - 8200 NW 33rd Street, Suite 300, Miami, Florida 33122 We are hiring for: • Operations Manager, • Administrative Assistant, • Front Desk Agent, • Maintenance Technician, • Receiving, • Housekeeper, • Groundskeeper, • Pool Attendant, • Bellman, • Bartender Full-time and Part-Time opportunities are available with GREAT benefits! At this event, you will: Meet our hiring team and interview on-site Learn more about our award-winning culture and growth opportunities Explore a variety of open roles within a luxury, high-profile community Take the next step toward a long-term career with KWPMC We are looking to move quickly with hiring, so come prepared to make a strong impression. ???? Register here to secure your spot Don’t miss this opportunity to join a company that is redefining excellence in property management.

Job Description Where Better Careers Begin! Massage Envy 13605 S Dixie Hwy Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At the Massage Envy 13605 S Dixie Hwy franchise, we support and inspire you to be your best inside and outside the treatment room. Perks & Pay: • Up to $1000 Sign-on bonus for all new team members** Returning team members may be eligible!!, • Competitive base pay rate starting at per service hour plus tips, bonuses, and commissions, • Annual performance raises, • Company contributed medical insurance for full-time team members, • Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available, • 401(k) retirement plan for all team members after 6 months of employment, • Paid Training, • Paid Time Off (PTO), • Annual AMTA membership with insurance at no cost to you, • 20+ free continuing education courses every year, • Employee Referral Bonus Program ($500 per referred MT), • Discounted pet insurance through Fetch, • A flexible schedule for a better work/life balance, • Steady, repeat clientele with pre-booked appointments, • Compensation for no-show appointments and cancellations, • Employee Assistance Program available, • Employee discounted services & 40% off all retail products, • All laundry, linens and massage supplies provided, • Long-term career planning and advancement Qualified Candidates: • Certificate of Completion of massage therapy school program, • Satisfies all licensing requirements to perform services in state of location, • Have a passion for helping others feel their best, • Are excited to bring their unique style to the treatment room, • Are eager for growth and desire to build on their modality mastery Day-to-Day: • Perform quality, therapeutic bodywork that meets clients' needs, • Communicate with clients to identify their needs and set clear expectations, • Stay connected to clients throughout each session to achieve the goals of each service, • Recommend follow-up visits and additional services to help clients pursue their wellness goals Culture & Support: • Trained leadership that is invested in YOUR success, • Award programs (like Therapist of the Year), • A self-care program that gives you the tools to prolong the career you love, • A caring community that strives to celebrate individuality and share knowledge, • Front desk teams dedicated to scheduling appointments and upkeeping treatment rooms If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! Apply Today! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Overview: We're looking for top-tier, service-focused professionals to help create exceptional living experiences for our residents. We have a fantastic opportunity for a Customer Service Agent to join our team of talented property professionals. As a Customer Service Representative, you are the face of our community. You'll be the first point of contact for residents, guests, and visitors — handling inquiries, resolving concerns, and ensuring every interaction reflects our commitment to exceptional service. We offer a competitive salary, comprehensive benefits package, and an environment where your contributions are recognized and celebrated. If you're ready to build your career in multifamily property management, we want to meet you! Key Responsibilities: • Provide outstanding customer service to residents and guests in a professional and friendly manner, including greeting residents and prospects as they enter/exit the building, • Manage community amenities and activities, prepare amenities/facilities as needed, • Answer phones, respond to resident inquiries, and resolve concerns in a timely manner, • Process incoming mail, outgoing packages, and coordinate deliveries, • Monitor front desk activity, manage visitor access, and report any safety concerns, • Complete daily activity reports, incident reports, and other administrative tasks, • Assist with CRM queue, tracking resident requests in Yardi and maintain logs, • Ensure accurate inventory of supplies is maintained and reordered as needed, • Verify work orders and ensure vendors comply with building policies, • Notify residents of work orders and scheduled maintenance visits when necessary, • Coordinate with vendors and internal teams to fulfill resident requests, • Maintain a welcoming and professional environment at all times, • Follow safety procedures and maintain a safe work environment, • Perform other job-related duties as assigned. What You'll Bring: • Bilingual (English/Spanish) preferred, • Strong communication and interpersonal skills, • A genuine passion for helping people, • Ability to multitask in a fast-paced environment, • Professional demeanor and positive attitude, • Prior customer service experience required Education & Experience: • High school diploma or equivalent, • Minimum 2 years of leasing, sales, or hospitality experience preferred., • Valid driver's license required. We offer: • Monthly Leasing and Renewal Bonus, • Competitive wage, • Employee Housing Discount Program, • 120 hours PTO in the first year, increases progressively with tenure, • 2 floating days per year, • Medical/Dental/Vision benefits subsidized and provided on day one, • 401k with company match, • Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Training Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoint. We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Pet Insurance, • Team Member Hotel Rates, other discounts, perks and more Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement, • Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Veterans and military spouses are encouraged to apply. What You'll Do: • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Perform additional duties as assigned. Your Qualifications Includes: • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required., • Ability to work weekends, evenings, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Job Title: Front Desk Agent Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt SUMMARY: The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly and professional manner. RESPONSIBILITIES: • Welcome and greet guests as they arrive and check them into their rooms., • Answer phone calls and respond to guest inquiries., • Handle guest complaints and resolve issues in a timely and professional manner informing and/or involving management if needed., • Process payments and maintain accurate guest records., • Balance cash drawer by counting cash at the beginning and end of work shift., • Monitor lobby and work area to determine customer flow., • Know all essential aspects of our business operations., • Assist guests with luggage and other requests when necessary., • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly., • Maintain a clean and organized front desk area., • Provide information about hotel amenities, local attractions, and restaurants., • Upsell hotel services and amenities to guests., • Ensure guest satisfaction throughout their stay., • Work collaboratively with other staff, managers, and resources., • Perform any other duties requested by Management. This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. • Greet visitors warmly and professionally as they enter the building., • Provide accurate information about amenity locations., • Answer questions and direct guests to the appropriate location within the hotel., • Maintain the lobby area by ensuring it is clean, organized, and presentable always., • Handle inquiries from visitors in a friendly and professional manner., • Coordinate with facilities or maintenance teams for any issues related to the lobby or building., • Promote a positive company image through exceptional customer service and professionalism. QUALIFICATIONS: • Proven experience (preferred) a minimum of 1 year as a Front Desk Agent or in a similar role, preferably in the hospitality industry., • Knowledge of reservation and front desk systems., • Good problem-solving skills, • Strong customer service skills., • Excellent communication skills., • Ability to multi-task., • flexibility to work different shifts, including weekends and holidays. EDUCATION: • High School degree, GED or Equivalent. LANGUAGE SKILLS: • Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: • Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prolonged periods standing at the front desk and working on a computer or walking/sitting., • Must be able to lift up to 15 pounds at times. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties, as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors., • Maintain the “key” control system and assure that all keys are locked and accounted for at all times., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences., • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily., • Perform the role of valet attendant as required based on shift schedules. Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Supervision Employee reports directly to the department supervisor and/or the Operations Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities for management, • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Work Environment The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Experience and Education • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Bi-lingual English/Spanish may be required at some locations, • Previous work experience in the hospitality industry highly preferred Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Schedule: Saturday & Sunday - 2:30pm - 11:00pm The Front Desk Agent team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database., • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner., • Report any violations of the Rules and Regulations that are noticed at any time., • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors., • Maintain the “key” control system and assure that all keys are locked and accounted for at all times., • Be familiar with the fire alarm system operations and report all incidents to management., • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences., • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily., • Perform the role of valet attendant as required based on shift schedules. Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience • High school diploma or GED; some college preferred, • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills, • Minimum six months related experience and/or training., • Previous work experience in the in a high-rise property setting is highly desired., • Valid Drivers License Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. Responsibilities: As a Front Desk Agent (part time), you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include: • Welcome and assist guests throughout their stay, ensuring a warm, professional, and seamless experience from check-in to check-out., • Manage Front Office operations, including check-in, check-out, guest care, cashier procedures, access support, and general assistance, always following Yurbban standards and procedures., • Respond promptly to guest inquiries through messaging platforms, phone, and email, providing support with reservations, access codes, payments, digital tools, and general questions., • Monitor system alerts, surveillance equipment, alarms, and access control systems, taking appropriate action to ensure guest safety, property functionality, and operational continuity., • Provide remote and on-site support when required, including guest assistance, basic troubleshooting, emergency response, and coordination with internal teams or external vendors., • Escalate technical, operational, or security-related issues to the appropriate departments, collaborating closely with Operations, Maintenance, and other teams., • Keep accurate records of guest interactions, incidents, actions taken, and resolutions, while identifying recurring issues or trends for improvement., • Organize and prioritize multiple requests or conversations simultaneously, ensuring urgent matters are handled efficiently and professionally., • Assist employees, visitors, and guests when needed, ensuring access control, safety, and support across the property. Requirements: • Strong customer service skills with a guest-first mindset., • Excellent communication skills, both verbal and written; multilingual abilities are a plus., • Familiarity with front desk operations and phone systems., • The ability to work flexible hours, including nights and weekends., • A positive attitude, strong work ethic, and a team-oriented mindset., • Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays. Schedule: This position requires fully availability during mornings and afternoons, shift of 10 hours could be arranged between 10:00 am to 10:00 pm 3 times a week, weekends required. Work Location: Miami South Beach, FL. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt What We Offer: • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs, • Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Job Description The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acquires and maintains current knowledge client’s community documents, policies, and procedures., • Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff., • Ensures resident guest and intrusion deterrent policies are effectively followed., • Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives., • Assist with budgeting and long term planning., • Schedules staff to cover the needs of the building trying to avoid unnecessary overtime., • Approves all departmental schedules, • Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections., • Ability to supervise and oversee project performed by shift supervisors., • Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered., • Responds to phone calls and correspondence in a timely, professional manner., • Encourages staff to behave in a professional manner and comply with company’s safety standards., • Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly., • Ensure violations and work orders are processed regularly as required., • Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors)., • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Physical Demands: The position will be mostly indoor and will require standing and sitting throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property. Required Job Experience and Skills: • High School Diploma, • Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus, • Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team., • Must possess strong managerial background with ability to supervise a Team, • Must be proficient and working knowledge of Microsoft Office Applications., • Bi-lingual; Spanish and English may be required at some properties. Employee reports directly to the Property Manager. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleThe Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. Responsibilities: • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible, • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information, • Accurately respond to guest requests, making recommendations based on local knowledge and property practices, • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc., • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed, • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities, • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor, • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours, • Handle check-out, cash management, and adheres to cashiering and credit policies, • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors, • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc., • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately, • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs, • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays). Ideal Background:, • High school diploma or equivalent; college or relevant experience is a plus, • Residential Services or Hospitality experience in a luxury environment preferred, • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred, • Computer literacy with the ability to use a variety of software’s, • Strong attention to detail, problem-solving skills organizational abilities and attention to detail, • Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment Benefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: • Register and assign rooms to guests., • Issue room key and escort instructions to Guest Service Agent or directly to guest., • Sort, and track incoming mail and messages., • Transmit and receive messages using all communication avenues., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep record of room availability and rate., • Compute bill, collect payment, and make change for guests., • Make, confirm, and cancel reservations via all communication avenues., • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable., • Make reservation, transportation, or entertainment reservations for guest., • Deposit guest valuables in hotel safe deposit box., • Ability to accurately use various office software., • Have a full working knowledge and expertise of each shift including night audit Requirements: • Must have hotel experience., • Must have a comprehensive knowledge of all hotel departments and functions., • Must have good mathematical and computer skills., • High school education required. Relevant training and experience and additional education preferred., • CPR and first aid training preferred., • Additional language ability preferred., • Adjusts to high-pressure conditions and is open to change., • Assumes responsibility for personal growth and development., • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates., • Understands and communicates the Stepstone Mission and Core values., • Expresses ideas and conveys information clearly, effectively, and professionally., • Actively listens to others., • Conveys company information, decision, or problems to appropriate parties on a timely basis., • Works to resolve disagreements and is respectful of peers and co-workers., • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, reading., • Minimum pulling of 20 pounds., • Other duties may be assigned. EOE/M/F/V/D

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: • At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees, • Greet, register, and assign guestrooms per reservation details, • Answer reservation requests, change requests, and cancelations in a timely manner, • Coordinates with fellow departments to meet and exceed guest satisfaction, • Answer all guest inquiries pertaining to hotel services and local attractions, • Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team., • Verify that all in-coming and in-house guests have valid methods of payment, • Counts bank at the beginning and end of shift, secure bank, • Manually post charges from all hotel outlets to appropriate guest folios, • Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned, • Answer all inbound calls within three rings, • Ensure the completion and signature of the Front Desk Shift Checklist, • Inform guests of any existing brand or hotel specific updates that will affect their stay, • Proper package handling and storage Job Skills: • Speak clearly and listen carefully., • Use personal judgment and specialized knowledge to give information to people., • Communicate well., • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone., • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination. Job Type Full-Time/Part-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401K, • Discounted Hilton Hotel Stays Come and Join Us...

Job Description The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service, • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service., • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations., • Help management applies the credit policy and guest billing policy., • Actively participates in daily briefings and meetings, • Expected to conduct oneself in a discrete manner in all guest areas, • Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards., • Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas, • Understand and communicate promotions and enhancements effectively with employees and guests., • Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested, • Offer to handle special arrangements during guest stay; coordinate future visits., • Perform any other duties assign by his/her manager. Qualifications • Previous front office, hotel, or customer service experience preferred, • Bi-Lingual Preferred, • Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, • Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests, • The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper., • Ability to handle cash and credit transactions, • Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers, • Ability to multi task and handle stress in busy periods Supervisory Responsibility This position has no supervisory responsibilities. Work environment This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (2) year experience in Front Desk/Hotel environment., • A minimum of (1) year experience in customer service background., • College degree in hospitality, business administration or similar., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Must be able to stand for long periods of time., • Excellent communication skills, both written and oral. AAP/EEO Statement The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests, • Usage of Guests name during conversation SPECIFIC DUTIES: Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check In and Out Services • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Coordinate with Front Desk in regards to room moves. Guest Interaction • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Assists with guest requests, errands, deliveries, etc. General Store • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Report inventory monthly on all stock/product Guest Services Responsibilities • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Any other requests of duties from management. Reconciliation • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling • Accept advance deposits for guests and posts the advance to guests' accounts., • Makes change and balances the personal and/or individual floating bank. REQUIREMENTS: • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • Ability to lift 50lbs ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development, • Great opportunities for career growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Front Desk Agent team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. Job Category: Employee Requisition Number: FRONT016107.

Job Description At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we’re all about easy comforts on the road. Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they’re on the road. Your day to day First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What we need from you ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in English and Spanish ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Company DescriptionWaterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Job Description Responsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest’s specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guests requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest’s folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

The Front Desk Agent team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit.

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit.

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit.

Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team. The Front Desk provides a professional and competent image in order to provide Residents with friendly

Four Seasons Hotel At The Surf Club.Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our gu

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. The Residences at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our gu

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision.

Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move a

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Bilingual English/Spanish

Job Description We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Communicate pertinent guest information to designated departments Qualifications: • Available to work in different shifts, • No experience necessary, • Billingual (English and Spanish speaking)

The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Desk Manager. The Front Desk Agent serves as the point person with rega

Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management. Previous experience as Front Desk Agent. The Front Desk Agent should be impeccably mannered & discreet.

Front Desk Agent II (Overnight). Work closely with the bell desk staff to coordinate the efficient delivery of guest luggage and following up on guest requests. May be placed as a PBX Operator, Front Desk agent, Concierge or Bell Captain as needed.

Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Front Desk Agents act as the first point of contact for our guests. Front Desk Agent responsibilities include, but are not limited to:.