Trabajos front desk agent en Charlotte, North CarolinaCrear alertas

Job DescriptionDescription: Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a full-time night auditor to join our hospitable family!! The shift is Sunday-Thursday 11p-7a Role expectations: Run audit reports and journals from all credit card and computer systems. Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary. Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations. Make corrections and adjustments and handle any computer issues that may arise. Ensure all reports and backup vouchers are complete and filed properly. Review and correct discrepancies in the Front Desk System. Coordinate with the front desk closing to facilitate a smooth operation of file maintenance and reset of systems for next-day operations. Ability to communicate effectively with guests, vendors, and other associates. Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. Attend required Hotel meetings. Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Conveys company information, decisions, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Requirements: Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: Hotel PMS operating system experience preferred. IHG Experience preferred. Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. Must have excellent mathematical and computer skills. At least one year of relevant experience preferred. CPR training and first aid training preferred. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description We are looking for an experienced Night Audit/ Overnight Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Candidate must have availability to work weekdays, weekends, and holidays as business demands dictate. Previous experience with Hilton-branded properties is preferred. Compensation: $19 hourly Responsibilities: • Complete the daily night audit of the hotel as needed for audit shifts, • Perform all check-in and check-out tasks, • Inform customers about payment methods and verify their credit card data, • Register guests, collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates, and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are ready to accommodate guests’ needs, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and payments Qualifications: • Previous work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with Hilton's OnQ is preferred, • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • A degree in hotel management is a plus Job Type: Full-time Experience: • Night Audit: 1 year (Preferred) Shift availability: • Overnight Shift (Required) About Company Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!

Job Description Guest Services Associate Department – Front Office Reports to – Guest Services Manager What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area. Your day-to-day Revenue • Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy., • Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards., • Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit • Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies., • Quality, • Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction. Leadership • Leading: Motivate and support other Guest Services team members and be accountable for set goals., • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures. Requirements • High School diploma or higher-level education, • 1-year Hotel front office experience, • Must wear appropriate uniform as prescribed by Opal’s policy, • Willing to work flexible hours, • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays Specific Responsibilities • Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager., • Be proficient on the use of the property management system and facilities management software., • Have a good understanding of all hotel operating procedures., • Be the warm welcome that kicks off a memorable guest experience, • Acknowledge Brand rewards members and returning guests, in person or on the phone., • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay., • Handle cash and credit transactions., • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes., • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns., • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary., • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed., • Take pride in your appearance and place as a brand ambassador., • Always know what events and activities are on the day’s schedule., • Jump into other ad-hoc duties when your colleagues need your help., • Comply with all existing and new front office and breakfast area policies and procedures., • Comply with and honor the front office staff work schedules., • Monitor the front office communications log., • Read and initial the front office log on shift start and make appropriate entries at end of shift., • Observe Opal’s appearance and dress code/uniform policy., • Attend daily huddles and weekly departmental meetings., • Be proficient on the use of all front office equipment such as credit card machine, copier and fax., • Inform the GSM of any unique situations, or unusual developments in front office operations., • Handle guest complaints effectively., • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift., • Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals., • Process, as assigned. reservations received from sales office and other hotel departments., • Have complete knowledge of room types and offered rate plans., • Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows., • Process, as assigned, cancellations and modifications to reservations., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Optimum Attributes • Effective communication skills, • Pleasing personality, • Good team player, • Good listener, • Well-groomed and professional appearance, • Open with praise, discrete with criticism, • Literate and tech-savvy, • Problem solving skills Performance Standards Performance shall be measured by the following: • Budgeted RevPAR, • MSI Index, • Guest Satisfaction Index (GSI). The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job Description Where Better Careers Begin! Massage Envy 12840 Walker Branch Rd $45-50/hour Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment helps you enjoy more of what you love about your work. At the Massage Envy 12840 Walker Branch Rd franchise, we support and inspire you to be your best inside and outside the treatment room. Perks & Pay: • Up to $1000 Sign-on bonus for all new team members** Returning team members may be eligible!!, • Competitive base pay rate starting at per service hour plus tips, bonuses, and commissions, • Annual performance raises, • Company contributed medical insurance for full-time team members, • Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available, • 401(k) retirement plan for all team members after 6 months of employment, • Paid Training, • Paid Time Off (PTO), • Annual AMTA membership with insurance at no cost to you, • 20+ free continuing education courses every year, • Employee Referral Bonus Program ($500 per referred MT), • Discounted pet insurance through Fetch, • A flexible schedule for a better work/life balance, • Steady, repeat clientele with pre-booked appointments, • Compensation for no-show appointments and cancellations, • Employee Assistance Program available, • Employee discounted services & 40% off all retail products, • All laundry, linens and massage supplies provided, • Long-term career planning and advancement Qualified Candidates: • Certificate of Completion of massage therapy school program, • Satisfies all licensing requirements to perform services in state of location, • Have a passion for helping others feel their best, • Are excited to bring their unique style to the treatment room, • Are eager for growth and desire to build on their modality mastery Day-to-Day: • Perform quality, therapeutic bodywork that meets clients' needs, • Communicate with clients to identify their needs and set clear expectations, • Stay connected to clients throughout each session to achieve the goals of each service, • Recommend follow-up visits and additional services to help clients pursue their wellness goals Culture & Support: • Trained leadership that is invested in YOUR success, • Award programs (like Therapist of the Year), • A self-care program that gives you the tools to prolong the career you love, • A caring community that strives to celebrate individuality and share knowledge, • Front desk teams dedicated to scheduling appointments and upkeeping treatment rooms If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! Apply Today! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Job Description Where Better Careers Begin! Massage Envy 12840 Walker Branch Rd Do you love helping clients feel beautiful in their own skin? The difference you'll make in clients' lives is the biggest reward for any esthetician, but our environment helps you enjoy more of what you love about your work. At the Massage Envy 12840 Walker Branch Rd franchise, we support and inspire you to be your best inside and outside the treatment room. Perks & Pay: • Competitive base pay, plus tips, bonuses, and commissions, • Employer-paid healthcare including medical, dental and vision plans, • Paid time off for full time employees, • Annual membership with ASCP (Associated Skin Care Professionals) at no cost to you, • Employee referral bonus program, • Employee Assistance Program, • A flexible schedule for a better work/life balance, • In-depth product and service training Qualified Candidates: • Satisfies all licensing requirements to perform services for applicable state, • Have a passion for helping others look and feel their best, • Are eager for growth and desire to build on their skincare mastery Day-to-Day: • Perform quality, professional skin care services that meet clients' needs, • Communicate with clients to identify their needs and set clear expectations, • Use expertise, along with our protocols and modalities, to craft customized facial and body treatments, • Recommend follow-up visits, services and a home regimen to help clients pursue their skin care goals Culture & Support: • Trained leadership that is invested in YOUR success, • Award programs (like Esthetician of the Year), • A caring community that strives to celebrate individuality and share knowledge, • A self-care program that gives you the tools to prolong the career you love, • Professional-grade skin and body care products, marketing, and a front desk team dedicated to scheduling appointments and upkeeping treatment rooms If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! Apply Today! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Full Cycle AR Collections and management of the AR Aging New customer setup (with an understanding of sales tax) in Trulinx, researching the companies, owners, etc for credit limit analysis with owner Releasing shipped orders for invoicing Sending statements once a month and reconciliations Uploading invoices to customer portals (approximately 15) Cash deposits (ACH, Checks, and Credit Cards), including processing credit cards, and entry into Trulinx Customer maintenance (setting up new Ship-To locations, updating contacts and data, etc) Front Desk/Phone backup HIGH VOLUME PROCESSING – 3 companies Agent Orders/Commissions Management of high volume emails Filing End of Month Reconciliations Reporting for the owner on Tuesdays and Friday’s for AR and weekly cash Change server backup tape Ability to be cross trained in other areas and back them up when needed Reminders: one Saturday a month is mandatory September to May (Sales Meeting season); multitasking, ability to deal with many interruptions and switch gears quickly, NO CELLPHONES, ability to function in a high stress/high volume environment are key to being successful in this company Selling points: Stable, family owned, company that has been in business for 41 years Excellent benefit and 401k program We have highly talented employees in all divisions of the company Company DescriptionHydraulic and Pneumatic Sales (HPS) is a highly respected, privately held distributor of hydraulic, pneumatic and motion control products for 44 years. We are known for our engineered sales approach to providing unique solutions and reliable service to our customers. We are an “all-in” company whose foundation of success relies on the efforts of every employee. When you join the HPS family, you interact with all departments—outside sales, accounting, shipping, and management—to get the job done.Hydraulic and Pneumatic Sales (HPS) is a highly respected, privately held distributor of hydraulic, pneumatic and motion control products for 44 years. We are known for our engineered sales approach to providing unique solutions and reliable service to our customers. We are an “all-in” company whose foundation of success relies on the efforts of every employee. When you join the HPS family, you interact with all departments—outside sales, accounting, shipping, and management—to get the job done.

Job Description Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for weekend afternoon shifts. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirements for this position, applicants must have: A great attitude, hospitality skills, and experience in service, strengths in communication, ability to work flexible schedule including nights, weekends and holidays, A high school education or equivalent* Hotel Front Desk experience strongly preferred! If you fit the requirements for this position, please come by to deliver your resume in person between 7am -3pm. 6300 Banner Elk Dr, Charlotte, NC Job Type: Full-time/Part-time job. Job Type: Part-time

Job DescriptionDescription: Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience. • Greet and assist guests with check-ins, check-outs, and reservations., • Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude., • Process payments, verify guest information, and maintain accurate records., • Coordinate with other departments to ensure seamless guest experiences., • Answer phone calls and respond to emails in a timely and courteous manner., • Maintain a clean, organized, and inviting front desk area. If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you! Requirements: • Must have a comprehensive knowledge of hotel operations and guest services, • Strong communication and interpersonal skills, • Ability to handle difficult situations and maintain professionalism, • High school education preferred; relevant training and experience required, • Previous experience in a hotel environment/Hotel PMS preferred, • Knowledge of applicable Federal, state, and local health, safety, and legal regulations, • Ability to obtain required licenses and certificates, • Additional language ability preferred, • CPR and first aid training preferred EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott • The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate., • We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose., • Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview. What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team. We are offering the following: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Hilton brand properties worldwide Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts,between 7am - 11pm including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job DescriptionDescription: The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. Requirements: Weekdays, weekends, and holidays are required. 1st shift The responsibilities of the Front Desk Agent include but are not limited to: • Register and assign rooms to guests., • Issue room key and escort instructions to Guest Service Agent or directly to guest., • Sort and track incoming mail and messages., • Transmit and receive messages using all communication avenues., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep record of room availability and rate., • Compute bill, collect payment, and make change for guests., • Make, confirm, and cancel reservations via all communication avenues., • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable., • Make reservation, transportation, or entertainment reservations for guest., • Deposit guest valuables in hotel safe deposit box., • Ability to accurately use various office software., • Have a full working knowledge and expertise of each shift including night audit., • Will be dually trained as front desk as well as hotel operator. Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description We are looking for a Guest Services Agent/Front Desk Associate to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities, ensuring stellar customer service and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we’d like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied. We are currently looking to fill (1) full-time opening with open availability. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate. Compensation: $17 per hour Responsibilities: • Provide upscale guest service experiences for clients throughout their stay, • Ensure clients are properly greeted upon their arrival, • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in, • Promptly address guests’ requests, • Actively listen to and resolve complaints, • Ensure guests with special needs receive personalized services, • Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns, • Inform clients of our hotel services, including breakfast and dining options, • Promote all hotel amenities, conveniences, and programs offered, • Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience, • Examine daily duties, assign tasks, and check on progress, • Recommend local tourist spots, including places to dine and shop, • Establish friendly relationships with regular hotel clients Qualifications: • Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred, • Hands-on experience with Hotel Management software (On-Q, a plus), • Proficiency in English; knowledge of other languages is a plus, • Customer service drive with outstanding communication and active listening skills, • Excellent problem-solving and multitasking skills, • Leadership skills, along with the ability to motivate a team into high performance, • Ability to work flexible hours, • Strong sense of responsibility and a professional presentation, • Experience: Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred) About Company Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott Charlotte City Center is currently hiring for full-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodations. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description Position Summary: This position is responsible for operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager and Front Desk Supervisor are not on property. Pre-Requisites (Requirements): • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel., • Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes., • Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc., • Must display very good organization and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many different personalities., • Must have sound judgment and discretional skills and be able to work with little or no supervision., • Must be able to consistently work under pressure and simultaneously prioritize multiple projects., • Must be able to work with sensitive and confidential material., • Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van., • Obtain any locally required certifications. Work Environment & Context: • Must be able to stand for extended periods, often for a minimum of 2 hours at a time., • Must be able to maneuver through all areas of the front office., • Must be able to lift up to 20 pounds and carry up to 10 pounds., • Must be able to bend, reach, kneel, twist and grip items while working at assigned area., • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier., • Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Embassy Suites by Hilton, located near the Charlotte Airport, is hiring for full-time and part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work any shift; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionHotel Front Desk AssociateJob Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Aloft by Marriott Charlotte City Center is hiring for full-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description Position Summary: This position is responsible for managing the operation of the hotel’s front desk and the administration of the front office in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security while managing costs within budgetary guidelines; responding to and resolving customer complaints and concerns and occasionally performing the tasks of a Front Desk Service Agent (Desk Agent), to include operating systems for PBX, reservations and guest check-in/out. Pre-Requisites (Requirements): • Previous hotel and supervisory experience is required., • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel., • Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes., • Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc., • Must display very good organization and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many different personalities., • Must have sound judgment and discretional skills and be able to work with little or no supervision., • Must be able to consistently work under pressure and simultaneously prioritize multiple projects., • Must be able to work with sensitive and confidential material., • Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van., • Obtain any locally required certifications. Work Environment & Context: • Must be able to stand for extended periods, often for a minimum of 2 hours at a time., • Must be able to maneuver through all areas of the front office., • Must be able to lift up to 20 pounds and carry up to 10 pounds., • Must be able to bend, reach, kneel, twist and grip items while working at assigned area., • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier., • Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

Job Description Position Summary: This position is responsible for operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager and Front Desk Supervisor are not on property. Pre-Requisites (Requirements): • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel., • Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes., • Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc., • Must display very good organization and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many different personalities., • Must have sound judgment and discretional skills and be able to work with little or no supervision., • Must be able to consistently work under pressure and simultaneously prioritize multiple projects., • Must be able to work with sensitive and confidential material., • Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van., • Obtain any locally required certifications. Work Environment & Context: • Must be able to stand for extended periods, often for a minimum of 2 hours at a time., • Must be able to maneuver through all areas of the front office., • Must be able to lift up to 20 pounds and carry up to 10 pounds., • Must be able to bend, reach, kneel, twist and grip items while working at assigned area., • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier., • Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

Job Description 3pm - 11pm Happy Front Desk Agent with a smile for - Residence Inn / Fairfield Inn: Charlotte, NC Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a happy Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel located in Charlotte, NC. This position will be responsible for delivering outstanding hospitality and service to guests with a smile. What You Will Be Doing: Delivering award winning service with a smile while working independently on the 3pm-11pm shift 5 nights a week. You will welcome, registers, and assigns rooms to guests. Issues room key and gives directions. Answers inquiries and make it fun for our guests and team. The ideal candidate will be enthusiastic and outgoing and like to be around people. You bring the friendly hospitality and a smile and we can train for skill. Lots of growth potential as we have 7 hotels in the Carolina's for advancement. Start with us here and work your way to career advancement in our hospitality driven business. About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: www.midashospitality.com We offer a range of benefits including, but not limited to the normal stuff like 401k, paid time off, great hotel discounts, medical, dental, vision benefits. We also offer every associate a $65 monthly transportation allowance just for coming to work on time. We want to make it fun for everyone involved and are looking for a great smile and personality to join this consistent award winning hotel. Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Please apply online and we would love to meet you. Bring your best smile and hospitality to join this award winning team. Job Posted by ApplicantPro

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Residence Inn by Marriott, located in the Piper Glen/Ballantyne area of Charlotte, is hiring for part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. POSITION SUMMARY A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES • Meet and exceed customer and team member expectations by providing service and teamwork, • Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations, • Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay, • Register, process, and greet guests promptly, welcoming him/her to the hotel, • Responds to guest requests for information about the hotel, • Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem solving skills, • Ability to work weekends is required, • 1st, 2nd, 3rd shift flexibility is preferred JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Mitigate customer complaints as needed, • Connect with the housekeeping department to ensure guest accommodations are ready, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Has experience answering telephone calls and troubleshooting stressful situations, • High school graduate, GED recipient, or equivalent About Company As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center. A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.

Job Description THIS POSITION DOES NOT HAVE ANY EXPECTATION OF A SET SCHEDULE OR GUARANTEE OF HOURS. SHIFTS WILL BE POSTED TO THE GROUP OF FLEX FRONT DESK AGENTS ON A FIRST-COME, FIRST-SERVED BASIS AND CAN BE ACCEPTED AS YOUR AVAILABILITY ALLOWS. The pay for this position is $18.00 per hour. Benefits: • Weekly Pay!, • Paid training., • A long list of discounts and benefits is available to all employees., • Cellphone and other reimbursements for some applicable positions., • State-required healthcare benefits are available to qualifying employees in applicable areas., • Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas., • Start earning generous paid time off on your first day., • Career Development: We have many training courses in our NFC University that you can take to further your career while working with us., • Short-term disability income is offered to qualifying employees in applicable areas. Here are just a few responsibilities you will have throughout your day: • You will ensure smooth operations and service by effectively communicating with your team members, property management, and residents/guests., • Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents., • Facilitate contractor arrivals and departures and realtor/potential homebuyer/renter visits., • Advise and remind residents and guests of any appropriate rules and regulations established by the property management., • Follow all property procedures for resident, guest, and vendor access., • Promptly answer and complete all resident requests, phone calls, questions, or concerns., • Look sharp in your supplied uniform., • Enjoy interacting with the residents. These are the qualities and attributes we're looking for in this position: • Front Desk Experience, • Hospitality, • Outgoing Personality, • Teamwork, • Ability To Multitask, • Flexibility, • Detail-Oriented, • Proactive, • Reliable Transportation We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR At the time of this ad, the compensation offered is $18 per hour. That reflects the rate offered for this position in the past. Company DescriptionFull-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off. Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between. The difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services. NFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.\r\n\r\nSince 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.\r\n\r\nThe difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.\r\n\r\nNFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.

Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.

Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for weekend afternoon shifts. Hotel Front Desk experience strongly preferred!.

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. The Le Meridien Sheraton Charlotte Hotel is currently seeking dynami

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Familiar with all fire and emergency procedures. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout shift. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Able to communicate via telephone and/or radio with other departments. What You Bring + Previous experience in a Front Desk or customer-facing role is helpful! + High school diploma or general education degree (GED) required. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work overnights, weekends and holidays. + Work well under pressure, taking care of many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . The hourly pay for this role is $19.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.

This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager and Front Desk Supervisor are not on property. Pre-Requisites (Requirements): • Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel., • Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes., • Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc., • Must display very good organization and time management skills., • Must have excellent communication and interpersonal skills with the ability to interact with many different personalities., • Must have sound judgment and discretionary skills and be able to work with little or no supervision., • Must be able to consistently work under pressure and simultaneously prioritize multiple projects., • Must be able to work with sensitive and confidential material., • Must be able to obtain valid, current and non-probationary driver's license if required to operate hotel shuttle/van., • Obtain any locally required certifications. Work Environment & Context: • Must be able to stand for extended periods, often for a minimum of 2 hours at a time., • Must be able to maneuver through all areas of the front office., • Must be able to lift up to 20 pounds and carry up to 10 pounds., • Must be able to bend, reach, kneel, twist and grip items while working at assigned area., • Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier., • Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You have prior experience as a Front Desk Agent in a hotel or in a high-volume i

This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manage

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Midas Hospitality is seeking a happy Front Desk Agent to join our team at the Residence Inn / Fairfield Inn hotel located in Charlotte, NC. Friendly Front Desk Agent- Residence Inn / Fairfield Inn: Charlotte, NC.

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard

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The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. Front Desk Agents ma