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MCI is a rapidly growing tech-enabled business services company.We are seeking a Full-Time Call Center Representative to deliver outstanding customer support by answering inquiries, resolving issues, and guiding customers to the best solutions, all while maintaining a positive experience.You will ha

Position Overview¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint across multiple countries.We deliver Customer Experience (CX), Bus

ph3Position Overview /h3pCall Center Agent responsible for handling inbound and outbound phone interactions with residential and business customers, managing the customer experience, and up-selling products and services. /ph3Key Responsibilities /h3ulliHandle inbound and outbound calls in a courteous and professional manner. /liliEnsure first‑call resolution through problem solving and effective call handling. /liliResearch systems to find missing information; coordinate with other departments when necessary. /liliAccurately document and process customer claims in appropriate systems. /liliLead fact‑finding discussions to determine best options for the customer. /liliUtilize knowledge base and training to answer customer questions while following scripts, policies, and procedures. /liliComply with requirements surrounding confidential and personal information. /liliEscalate customer issues to the appropriate staff and managers for resolution. /liliAttend meetings and training; stay up to date on program, system, and process changes. /liliAdhere to all attendance and work schedule requirements. /li /ulh3Candidate Qualifications /h3ulliMust be 18 years of age or older. /liliHigh school diploma or equivalent. /liliExcellent organizational, written, and oral communication skills. /liliTyping speed of 20+ words per minute. /liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /liliBasic understanding of Windows operating system. /liliHighly reliable with regular attendance and punctuality. /liliAbility to evaluate, troubleshoot, and follow up on customer issues. /liliAptitude for conflict resolution, problem‑solving, and negotiation. /liliCustomer service orientation (empathetic, responsive, patient, conscientious). /liliAbility to multi‑task, stay focused, and self‑manage. /liliStrong team orientation and customer focus. /liliAbility to thrive in a fast‑paced environment where change and ambiguity are prevalent. /liliExcellent interpersonal skills and the ability to build relationships with team and customers. /li /ulh3Preferred Qualifications (Not Required) /h3ulliOne year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment. /liliState or Federal work experience. /li /ulh3Conditions of Employment /h3ulliMust be authorized to work in the country where the job is based. /liliMust be willing to submit to a Level II background and/or security investigation with fingerprint; job offers contingent on results. /liliMust be willing to submit to drug screening; job offers contingent on results. /liliMust be able to sit/stand and operate a computer and telephone headset, occasionally move within the office; must be capable of moving up to forty (40) pounds. /li /ulh3Benefits Compensation /h3ulliHealth insurance (HMO coverage plus dependent). /liliDental coverage and in‑house dental assistance. /liliPerformance and loyalty bonuses. /liliAllowances for rice, clothing, laundry, and meals. /liliFrequent workplace disinfection and fogging. /liliEmployee shuttle services. /liliCompany retreats and off‑site events. /liliLearning and career growth opportunities. /liliFree meals during training. /liliOther in‑office rewards, raffles, recognition gifts. /li /ulh3EEO and Diversity Statement /h3pMCI maintains a work environment free from discrimination and provides equal opportunity to all employees and applicants. MCI is an equal opportunity employer and does not discriminate by race, color, religion, sex, national origin, age, disability or any other protected characteristic. /p /p #J-18808-Ljbffr

ph3Position Overview /h3 pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. /p h3Paralegal Assistant /h3 pThe role will involve a variety of administrative, research, and clerical tasks to facilitate the efficient operation of legal processes and client services. You will assist with case management, document preparation, legal research, and client communication under the supervision of licensed attorneys and senior paralegals. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. /p h3Position Responsibilities /h3 ul liDraft and prepare legal documents, including pleadings, motions, briefs, contracts, and correspondence, using word processing and legal software. /li liFormat, proofread, and edit legal documents for accuracy, completeness, and compliance with court rules and procedural requirements. /li liAssist with case file organization, maintenance, and documentation, including indexing, filing, and retrieval of legal documents and correspondence. /li liCoordinate court filings, document service, and delivery of legal notices, subpoenas, and discovery requests as directed by attorneys and paralegals. /li liConduct legal research using online databases, case law libraries, and other resources to gather relevant statutes, regulations, and precedent for case preparation and strategy. /li liSummarize and analyze legal authorities, opinions, and findings to assist attorneys and paralegals in case evaluation, argument development, and client representation. /li liServe as a liaison between attorneys, clients, and third parties, managing communication, scheduling appointments, and coordinating meetings, depositions, and court appearances. /li liProvide responsive and professional assistance to clients, addressing inquiries, providing status updates, and conveying attorney instructions and legal advice as appropriate. /li liAssist with calendar management, scheduling, and deadline tracking for attorney assignments, court appearances, and case-related events. /li liPrepare expense reports, time entries, and billing statements for client invoicing and accounting purposes. /li liMaintain strict confidentiality of client information, case details, and privileged communications in accordance with ethical standards and attorney-client privilege. /li liEnsure compliance with legal and procedural requirements, including court rules, filing deadlines, and document retention policies. /li /ul h3Candidate Qualifications /h3 ul liBachelor's degree in Paralegal Studies or Legal Studies. /li liParalegal certificate or relevant professional certification is a plus. /li liProven experience in a legal environment, law firm, or corporate legal department. /li liProficiency in legal research methods, citation formats, and online research tools. /li liStrong written and verbal communication skills, with the ability to communicate effectively with attorneys, clients, and colleagues. /li liExcellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple assignments in a fast‑paced environment. /li liProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and legal software applications. /li liKnowledge of legal terminology, court procedures, and litigation processes. /li liAbility to work independently and collaboratively as part of a legal team, demonstrating professionalism, discretion, and integrity. /li /ul h3Compensation Benefits /h3 ul liCompetitive base compensation based on experience. /li liHealth insurance (HMO coverage plus a dependent). /li liDental coverage. /li liOther benefits: free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent workplace disinfection and fogging, opportunities for growth and promotion, employee shuttle services, company retreats and off‑site events, in‑office rewards, raffles, recognition gifts and treats. /li liOther incentives and benefits may vary by geography. /li /ul h3Physical Requirements /h3 pThis job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee must regularly operate a computer and other office equipment, including a phone, copier and printer, and may occasionally move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds. /p h3Conditions of Employment /h3 ul liMust be authorized to work in the country where the job is based. /li liMust be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3Reasonable Accommodation /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. /p h3Equal Opportunity Employer /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. /p /p #J-18808-Ljbffr

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology s

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Call Center Outbound Calls Customer Service European Union Operator /h3 h3Location /h3 pEuropean Union /p h3Seniority /h3 pEntry-Level /p h3AI SUMMARY Role Overview /h3 pThe role involves handling outgoing calls from customers in the European Union.

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