36 Best call center Jobs in Granada (July 2026)

Contact Center Executive (Italian speaker) - granada

5 days ago

Granada

ph3About Us /h3pHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We’re game‑changers, disruptors, the people who bring together local and general brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard‑to‑reach high‑value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech‑driven, with a customer‑first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to "move fast, dream big and make the difference" every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our "global approach, local touch" mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. /ph3Job description /h3pWe are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. /ph3Role Overview /h3pThe primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. /ph3Key Responsibilities /h3ulliEngage with callers in a professional and enthusiastic manner, representing HBX Group with excellence. /liliProvide accurate and helpful information in response to client inquiries. /liliDocument all call activity clearly and accurately in the Back Office system. /liliRespond promptly and precisely to online and email requests. /liliMonitor and manage bookings, including reservations, special requests, amendments, and cancellations. /liliEscalate issues appropriately, following Contact Center protocols. /liliMaintain high standards of service quality and professionalism. /liliMeet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). /liliAdhere to all company policies and procedures. /liliFollow assigned schedules and adapt to changes based on call volume. /li /ulh3Required Skills and Qualifications /h3ulliStrong customer service orientation and active listening skills. /liliProficiency in English and Italian (spoken and written). /liliExcellent verbal and written communication, with attention to grammar and clarity. /liliProblem‑solving mindset with persistence in resolving issues accurately and efficiently. /liliAbility to follow detailed instructions independently. /liliHigh attention to detail and adaptability. /liliConsistent focus and enthusiasm throughout the work shift. /li /ulpAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p /p #J-18808-Ljbffr

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