New Hartford
Job DescriptionDescription: Hospice & Palliative Care, Inc. is seeking a compassionate, organized, and customer-focused Receptionist to serve as the first point of contact for patients, families, referral sources, and community partners contacting our organization. This position is responsible for operating the organization's multi-line telephone system, directing calls, providing administrative support, and assisting with communication and technology-related tasks to support daily operations. Essential Duties and Responsibilities Telephone & Communications • Answer, screen, and direct incoming telephone calls in a professional, courteous, and compassionate manner., • Route urgent clinical calls promptly to the appropriate staff., • Take accurate messages and ensure timely delivery., • Monitor and distribute voicemail messages., • Maintain the organization's telephone directory. VoIP Phone System • Maintain the organization's VoIP phone portal., • Add, modify, and remove users and extensions., • Update voicemail greetings, call routing, and auto attendants., • Generate call activity reports as requested., • Coordinate with the telecommunications vendor regarding routine service issues. Technology Support • Assist with deployment of staff iPhones, iPads, and other mobile devices., • Maintain inventory of organizational mobile devices and accessories., • Coordinate technology setup for new employees., • Recover and document equipment from departing employees., • Serve as a liaison with the organization's IT vendor for routine technology requests. Administrative Support • Process incoming and outgoing mail., • Process incoming faxes and distribute documents appropriately., • Scan and electronically file documents., • Maintain office supply inventory and place supply orders., • Assist with preparation of business cards, staff directories, and other administrative materials., • Maintain office forms and departmental contact lists., • Provide general administrative support to departments as assigned., • Assist with special projects and other duties as assigned. Requirements: Qualifications • High school diploma or GED required; associate degree preferred., • Minimum of two years of receptionist, customer service, or administrative experience; healthcare experience preferred., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Proficiency with Microsoft Office applications., • Ability to learn healthcare software and communication systems., • Experience with multi-line telephone systems or VoIP systems preferred., • Ability to maintain confidentiality and professionalism at all times. Physical Requirements • Prolonged periods of sitting and computer work., • Ability to occasionally lift up to 25 pounds., • Ability to perform repetitive keyboard and telephone work.