Future Opening: Customer Service Representative CSR
16 days ago
Wichita
Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service. • Greet and assist customers in a professional and friendly manner, • Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments, • Maintain accurate customer records and service history, • Communicate with customers regarding repair status and estimated completion times, • Process payments, invoices, and related administrative tasks, • Support the service team with Vehicle and Parts check in, clerical duties and data entry, • Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.), • Excellent communication and interpersonal skills, • Ability to multitask and stay organized in a fast-paced environment, • Proficiency in Google/ Android Tablets and ability to learn industry-specific software, • Strong attention to detail and commitment to providing a positive customer experience, • Competitive pay based on experience, • Opportunities for growth and advancement, • A supportive and collaborative work environment, • Paid training and professional development If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume Compensation: $32,000.00 - $45,000.00 per year • Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement, • 5 day work week so you are home every weekend, • Paid Training ASE Certifications and monthly training, • Paid Holidays (6/year) New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas, • Up-to-date technology and equipment New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs, • Working with professionals that want to better themselves and grow with the company, • Customized incentives, performance pay packages We realize not everyone has the same needs, • Growth personally and professionally- goals annually reviewed and celebrated, • Tool insurance You have an investment of tools, they should be covered in the event of a catastrophic situation, • A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family, • Plenty of work to make the money you want to make, on all makes and models 2000 and newer Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change • Family We will treat each other with respect at all times, • Caring We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed, • Appearance We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform, • Integrity Do what's right even when no one else knows, • Quality Job done right, on time, the 1st time, • Responsible Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment, • Optimistic Spread optimism and enthusiasm to all, • Reliable Always follow through on your commitments and promises, • Attention to Detail Everything is important, • Team Think about what is best for your team, • Growth Grow your knowledge and ability daily as well as others around you, • Teach Ability to show others what needs to be done and lead by example, • Cleanliness Maintain a clean atmosphere/environment and work area, • Assertive Be willing to take risks, • Respect For Customers, Team members, vehicles, tools, and equipment, • Fun Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else