Veterinary Front Desk Receptionist
7 days ago
West Palm Beach
Job DescriptionBenefits: • Health insurance, • Paid time off, • 401(k), • 401(k) matching, • Competitive salary, • Employee discounts All Care Animal Clinic is seeking a friendly, dependable, and organized front desk receptionist to join our team. This position is ideal for someone who enjoys helping people, working with animals, and providing excellent customer service in a fast-paced veterinary environment. Duties and Responsibilities • Greet clients and patients in a friendly, professional manner., • Answer incoming phone calls, text messages, and emails promptly., • Schedule appointments, surgeries, dental procedures, and follow-up visits., • Confirm upcoming appointments and contact clients regarding schedule changes., • Check clients and patients in and out of the clinic., • Collect payments, prepare estimates, and review invoices with clients., • Maintain accurate client and patient information in the practice management system., • Obtain medical records from other veterinary hospitals and send records when requested., • Process prescription and food refill requests according to clinic procedures., • Communicate client questions and patient concerns clearly to the veterinary team., • Provide clients with approved information regarding clinic services, medications, treatment plans, and follow-up instructions., • Assist with coordinating laboratory testing, diagnostic imaging, specialist referrals, and pharmacy requests., • Monitor the appointment schedule and communicate delays or urgent situations to clients and staff., • Maintain confidentiality of client and patient information., • Keep the reception area clean, organized, and welcoming., • Assist with filing, scanning, faxing, payment processing, and other administrative duties., • Handle difficult or emotional situations with patience, empathy, and professionalism., • Support veterinarians, technicians, and other team members as needed., • Follow all clinic policies, safety procedures, and customer-service standards., • Assist with cleaning and sanitization procedures Qualifications, • Previous receptionist, customer-service, or veterinary experience is preferred., • Excellent verbal and written communication skills., • Strong organizational and multitasking abilities., • Comfortable using computers, email, phone systems, and office equipment., • Ability to remain calm and professional during busy or stressful situations., • Dependable, punctual, and able to work well as part of a team., • Compassionate and respectful toward clients and their pets., • Ability to discuss payments and treatment estimates professionally., • Willingness to learn veterinary terminology and clinic procedures.Position Requirements, • Ability to sit or stand for extended periods., • Ability to work in an environment with dogs, cats, animal hair, odors, and occasional noise., • Availability to work assigned weekdays and Saturdays as needed., • Reliable transportation and consistent attendance are required.To apply, please submit your résumé along with a brief description of your customer-service or veterinary experience.