Veterinary Receptionist/Client Service Representative- Evening Shift
2 months ago
El Sobrante
Job DescriptionAdvanced Veterinary Medical Center is urgently hiring an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our growing team. About Us: Advanced Veterinary Medical Center is a state-of-the-art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full-service veterinary hospital. Our fast-paced, multi-doctor practice is open 7 days a week and offers wellness and preventative care, urgent care, digital full-body and dental radiography, dentistry, in-house diagnostics, soft tissue and orthopedic surgery, and more. We pride ourselves on building long-lasting relationships with our clients while maintaining a positive and supportive workplace culture that values teamwork and work-life balance. We are seeking a dependable, detail-oriented, and compassionate individual who thrives in a high-energy environment and is passionate about client communication and patient care. This is a evening shift position till 11pm, and weekend availability is required. Position Overview: Veterinary Receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed. This is a mid-level position, and previous veterinary experience is required. Responsibilities: • Greet clients and patients professionally and compassionately., • Answer and manage high-volume, multi-line phone systems., • Schedule appointments efficiently and accurately., • Room patients according to the hospital schedule., • Obtain and communicate accurate patient histories., • Triage client concerns and recognize urgent versus non-urgent cases., • Educate clients regarding treatments, procedures, vaccinations, and preventative care., • Maintain accurate medical records and patient confidentiality., • Process paperwork and update computer records promptly., • Restock supplies and maintain cleanliness in reception and exam areas., • Assist in maintaining hospital sanitation and organization., • Support the veterinary team with daily hospital operations as needed. Standard Expectations: • Maintain professionalism and compassionate communication with clients, patients, and coworkers., • Exhibit a positive, enthusiastic, and team-oriented attitude., • Work efficiently and calmly in high-stress situations, including emergencies and euthanasia appointments., • Uphold hospital sanitation, safety, and standard operating procedures., • Demonstrate strong multitasking and organizational skills., • Escalate concerns professionally to management when appropriate., • Comfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systems. Qualifications: • High school diploma or GED required., • Previous veterinary reception or veterinary hospital experience highly preferred., • Experience with IDEXX Neo software strongly preferred., • Strong communication and customer service skills., • Ability to multitask in a fast-paced clinical environment., • Detail-oriented with strong organizational abilities., • Compassionate, reliable, and eager to learn., • Ability to work weekends required. Benefits: • 401(k)., • Health insurance., • Dental insurance., • Vision insurance., • Employee discounts. Why Join AVMC?: • Supportive and collaborative team environment., • Opportunity for continued learning and professional growth., • Advanced medical facility with modern technology., • Meaningful work helping pets and their families., • Positive workplace culture focused on teamwork and compassion. If you are an experienced veterinary receptionist who is passionate about client care and thrives in a fast-paced environment, we encourage you to apply and become part of the Advanced Veterinary Medical Center team.