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Powered by Water, Driven by Purpose \n SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we’re committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. \n We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. \n Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. \n Ready to make a splash? Join our team today. Resource Planning Analyst\n Location: RedhillHours: Monday to Friday, 07:30 – 16:00Department: Customer within the Workforce Planning & Reporting team \n We are looking for a proactive and analytical Resource Planning Analyst to join our Workforce Management team. This role is key to ensuring the smooth running of a mid-sized contact centre through effective real-time management, forecasting, scheduling, and resource planning. \n This is a highly visible role with exposure to senior stakeholders across the business. You'll be responsible for managing intraday performance, influencing staffing decisions, providing operational insight, and driving continuous improvement. It's also an exciting time to join as we transition to a new telephony platform and Workforce Management (WFM) system, giving you the opportunity to help shape future processes, tools, and ways of working. What you'll be doing\n\n • \n Monitoring intraday performance across multiple queues and channels, taking proactive action to mitigate service level risks. \n • \n Managing adherence and schedule compliance in real time. \n • \n Communicating performance updates, risks, and recommendations to operational teams and senior stakeholders. \n • \n Creating optimised schedules that balance customer demand, service levels, and employee experience. \n • \n Supporting capacity planning, shift optimisation, holiday planning, and long-term workforce forecasting. \n • \n Producing accurate and timely reporting on key metrics such as Service Level, AHT, Occupancy, and Shrinkage. \n • \n Conducting root cause analysis and providing clear recommendations to improve operational performance. \n • \n Managing resource allocation during operational incidents or unexpected demand spikes. \n • \n Working closely with Operations, Team Leaders, and other stakeholders to support business performance and strategic decision-making. \nWhat we're looking for\n\n • \n Proven experience in a Resource Planning, Workforce Management, or Contact Centre Planning role. \n • \n Strong understanding of real-time management, forecasting, scheduling, and capacity planning. \n • \n Advanced Excel skills, including pivot tables, formulas, and data analysis. \n • \n Excellent analytical and problem-solving skills. \n • \n Strong communication skills with the ability to influence and engage stakeholders at all levels. \n • \n Ability to work effectively in a fast-paced environment and make informed decisions under pressure. \nDesirable Experience\n\n • \n Experience using Workforce Management platforms such as NICE, Verint, Genesys, or similar. \n • \n Experience supporting multiple brands, business units, or customer operations. \n • \n Understanding of contact centre performance drivers and operational levers. \n • \n Experience supporting business change and transformation initiatives. \nWhy join us?\n This is an excellent opportunity to play a key role within a business undergoing significant transformation. You'll have the chance to influence how workforce planning evolves, work closely with senior leaders, and contribute to the implementation of new technology and ways of working within a collaborative environment that supports professional growth and development. \n If you're passionate about workforce planning, data-driven decision making, and delivering operational excellence, we'd love to hear from you. Ready to make a difference? Join us as our Resource Planning Analyst and help create a workplace where people thrive.\n We believe in rewarding our people for their hard work and dedication. As our Resource Planning Analyst, you'll enjoy: \n\n • \n Competitive Salary – Based on experience and skills \n • \n Annual Bonus Scheme – Recognising company performance \n • \n Pension Scheme – Helping you plan for your future \n • \n Healthcare Benefits – Access to employee assistance programs \n • \n Employee Discounts – On various products and services \n • \n Annual Leave – Take time to recharge with our holiday entitlement \nWhy Join SES Water?\n We're not necessarily looking for the finished article. If you have a great attitude, a willingness to learn, and a passion for helping customers, we want to hear from you. \n At SES Water, we value diversity of thought, background, and experience. We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities. \n Join us as we build a sustainable future and make a positive difference every day—one drop at a time. \n If you require any support during the application process, please let us know. \n \n Closing Date: 3rd August 2026 \n \n We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. \n Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. \n \n Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. \n Our core values, which are essential to our success, are: \n Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. \n Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. \n Be the Future - Embrace change. Drive Progress. Own the challenge. \n

This People Partner role offers the opportunity to influence leadership and drive impactful people strategies within a values-led organisation. You will act as a trusted advisor, enhancing employee experience, engagement, and organisational performance. \n Client Details \n The hiring organisation is a not-for-profit entity dedicated to making a meaningful impact. As a medium-sized organisation, they offer a supportive environment within the Human Resources field, aiming to support their mission through effective people management. \n Description \n\n • Partner with senior leaders to deliver strategic HR support\n, • Provide expert guidance on employee relations and case management\n, • Coach managers to build capability and confidence in people management\n, • Support organisational change initiatives and workforce planning\n, • Drive engagement, performance, and inclusive workplace practices\n, • Contribute to talent attraction and employee value proposition initiatives\n, • Promote diversity, equity, and employee wellbeing across teams\n, • Improve HR processes through streamlining and system enhancements\n, • Support HR systems development and ongoing optimisation\n, • Collaborate on people insights, including gender pay reporting\n\n Profile \n\n • Proven experience in a HR Business Partner or People Partner role\n, • Strong knowledge of UK employment law and HR best practice\n, • Confident handling complex employee relations cases\n, • Skilled in coaching and influencing senior stakeholders\n, • Experience supporting organisational change and transformation\n, • Data-driven mindset with the ability to interpret people insights\n, • Strong interpersonal and communication skills\n, • Proactive, solutions-focused, and commercially aware\n, • Comfortable working in a fast-paced, evolving environment\n, • Passionate about creating inclusive and engaging workplaces\n\n \n Job Offer \n\n • Hybrid working & Salary up to £42,000\n, • A permanent position within a respected not-for-profit organisation.\n, • Opportunities to contribute to meaningful work in Tadworth.\n, • Supportive and collaborative company culture.\n, • Potential for professional growth within the Human Resources field.\n\n If you are looking to make a difference as a People Partner in the not-for-profit sector, this is an excellent opportunity. Apply today to join the team in Tadworth!

A highly respected organisation is seeking an experienced HR Advisor to join its Human Resources team on a temporary basis. This is an excellent opportunity for an accomplished HR Advisor, HR Officer, HR Generalist, or Human Resources professional looking to make an immediate impact within a fast-paced and rewarding environment. Working as part of a supportive Human Resources function, the successful HR Advisor will provide expert guidance across a broad range of employee matters, making this an ideal role for an experienced HR Officer, HR Generalist, or Human Resources practitioner who enjoys a varied operational role and thrives on building strong stakeholder relationships.Your new roleThe role will involve managing a wide range of employee relations matters, including absence management, disciplinary investigations, grievances, capability, and performance issues. You will work closely with managers to provide pragmatic and commercially focused HR advice while ensuring compliance with employment legislation and internal policies.Key responsibilities will include: \n\n • Providing day-to-day HR advice and guidance to managers and employees.\n, • Managing employee relations cases, including absence, disciplinary, grievance, and performance matters.\n, • Supporting recruitment and onboarding activities.\n, • Advising on HR policies, procedures, and employment legislation.\n, • Assisting with organisational change initiatives and workforce planning activities.\n, • Maintaining accurate employee records and HR systems.\n, • Supporting HR projects and contributing to continuous improvement across the Human Resources function.\n, • Acting as a trusted HR Advisor and partner to stakeholders across the business.\n\n What you'll need to succeed \n\n • Previous experience in a Human Resources advisory role.\n, • Strong employee relations experience.\n, • Excellent communication and stakeholder management skills.\n, • The ability to work independently and manage a varied workload.\n, • A proactive and solutions-focused approach.\n, • Experience using HR systems and maintaining employee records.\n, • CIPD qualification or working towards CIPD would be advantageous.\n\n What you'll get in return \n\n • Opportunity to work within a well-established Human Resources team.\n, • Exposure to a diverse and varied HR Advisor role.\n, • Supportive working environment with experienced HR professionals.\n, • The chance to further develop your experience as an HR Advisor, HR Officer, or HR Generalist.\n, • Valuable experience within a respected and rewarding sector.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

BA Euroflyer This is your chance to become part of the newest airline within the British Airways family. BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe's most popular destinations from London's Gatwick Airport. It's an exciting and fast-paced life when you're working in one of the world's most important travel hubs, and you'll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make. This is an airline where you'll be able to create a real impact, right from the moment you join us. The role: Head of Flight Crew Salary: £69,000- £76,000 As Head of Flight Crew, you will lead the pilot community, providing strategic and operational leadership to ensure a safe, engaged and high-performing workforce. Working closely with senior stakeholders across Air Operations and the wider business, you will be accountable for flight crew people management, industrial relations, resource planning and the delivery of initiatives that support the continued growth and success of BA Euroflyer. What you'll do: Lead and develop the BA Euroflyer Flight Crew function, creating a high-performing, safe, engaged and customer-focused pilot workforce. Provide strategic leadership and representation for Flight Crew, contributing to Air Operations strategy, policy development and business priorities. Own all Flight Crew people management activity, ensuring effective management of performance, conduct, welfare, engagement and colleague experience. Lead industrial relations activity with BALPA, including consultation, negotiation and the management of Flight Crew agreements and relationships. Ensure the business has the right pilot resource and capability, working with recruitment, training, crewing and operational teams to maintain an effective and sustainable workforce. Drive operational excellence and continuous improvement, promoting safety, operational reliability, compliance and customer service performance across the Flight Crew community. Act as the senior Flight Crew leader and escalation point, representing BA Euroflyer with internal and external stakeholders, supporting major change initiatives and contributing to operational resilience and crisis management activity. What you'll bring to British Airways: Proven experience leading and developing large, operationally focused teams in a complex environment. Strong experience in industrial relations, including building effective Trade Union partnerships, consultation and negotiation. Inspirational leadership skills, with the ability to engage, motivate and influence people at all levels. Excellent stakeholder management skills, with a track record of building productive relationships across internal and external partners. Sound judgement and decision-making ability, particularly in complex or time-sensitive situations. Resilient and calm under pressure, with the ability to lead effectively in a fast-paced operational environment. Strong negotiation and influencing skills, balancing business, operational and colleague needs. Excellent verbal and written communication skills, with the ability to provide clear, confident and credible direction. Strong analytical and problem-solving skills, supported by excellent attention to detail. Highly customer-focused, with a strong understanding of the link between operational performance, colleague experience and customer outcomes. Commercially aware, with a good understanding of the financial and strategic challenges facing BA Euroflyer and the wider BA Group. Your experience: Experience of leading and managing a large team of people Ability to motivate and lead a team and involve others Ability to build and maintain good working relationships with all internal and external customers Demonstrate good judgement when making decisions Ability to remain calm in high pressure situations Proven negotiation skills Demonstrate excellent verbal communication skills with the ability to give clear, confident instructions Demonstrate excellent attention to detail Demonstrate excellent analytical skills Demonstrate high levels of customer awareness Experience of leading industrial relationships and managing Trade Union engagement (Desirable) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more! At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. TPBN1_UKTJ