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Powered by Water, Driven by Purpose \n SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why we’re committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. \n We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. \n Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. \n Ready to make a splash? Join our team today. Resource Planning Analyst\n Location: RedhillHours: Monday to Friday, 07:30 – 16:00Department: Customer within the Workforce Planning & Reporting team \n We are looking for a proactive and analytical Resource Planning Analyst to join our Workforce Management team. This role is key to ensuring the smooth running of a mid-sized contact centre through effective real-time management, forecasting, scheduling, and resource planning. \n This is a highly visible role with exposure to senior stakeholders across the business. You'll be responsible for managing intraday performance, influencing staffing decisions, providing operational insight, and driving continuous improvement. It's also an exciting time to join as we transition to a new telephony platform and Workforce Management (WFM) system, giving you the opportunity to help shape future processes, tools, and ways of working. What you'll be doing\n\n • \n Monitoring intraday performance across multiple queues and channels, taking proactive action to mitigate service level risks. \n • \n Managing adherence and schedule compliance in real time. \n • \n Communicating performance updates, risks, and recommendations to operational teams and senior stakeholders. \n • \n Creating optimised schedules that balance customer demand, service levels, and employee experience. \n • \n Supporting capacity planning, shift optimisation, holiday planning, and long-term workforce forecasting. \n • \n Producing accurate and timely reporting on key metrics such as Service Level, AHT, Occupancy, and Shrinkage. \n • \n Conducting root cause analysis and providing clear recommendations to improve operational performance. \n • \n Managing resource allocation during operational incidents or unexpected demand spikes. \n • \n Working closely with Operations, Team Leaders, and other stakeholders to support business performance and strategic decision-making. \nWhat we're looking for\n\n • \n Proven experience in a Resource Planning, Workforce Management, or Contact Centre Planning role. \n • \n Strong understanding of real-time management, forecasting, scheduling, and capacity planning. \n • \n Advanced Excel skills, including pivot tables, formulas, and data analysis. \n • \n Excellent analytical and problem-solving skills. \n • \n Strong communication skills with the ability to influence and engage stakeholders at all levels. \n • \n Ability to work effectively in a fast-paced environment and make informed decisions under pressure. \nDesirable Experience\n\n • \n Experience using Workforce Management platforms such as NICE, Verint, Genesys, or similar. \n • \n Experience supporting multiple brands, business units, or customer operations. \n • \n Understanding of contact centre performance drivers and operational levers. \n • \n Experience supporting business change and transformation initiatives. \nWhy join us?\n This is an excellent opportunity to play a key role within a business undergoing significant transformation. You'll have the chance to influence how workforce planning evolves, work closely with senior leaders, and contribute to the implementation of new technology and ways of working within a collaborative environment that supports professional growth and development. \n If you're passionate about workforce planning, data-driven decision making, and delivering operational excellence, we'd love to hear from you. Ready to make a difference? Join us as our Resource Planning Analyst and help create a workplace where people thrive.\n We believe in rewarding our people for their hard work and dedication. As our Resource Planning Analyst, you'll enjoy: \n\n • \n Competitive Salary – Based on experience and skills \n • \n Annual Bonus Scheme – Recognising company performance \n • \n Pension Scheme – Helping you plan for your future \n • \n Healthcare Benefits – Access to employee assistance programs \n • \n Employee Discounts – On various products and services \n • \n Annual Leave – Take time to recharge with our holiday entitlement \nWhy Join SES Water?\n We're not necessarily looking for the finished article. If you have a great attitude, a willingness to learn, and a passion for helping customers, we want to hear from you. \n At SES Water, we value diversity of thought, background, and experience. We encourage everyone to bring their authentic selves to work and believe that different perspectives help us better serve our customers and communities. \n Join us as we build a sustainable future and make a positive difference every day—one drop at a time. \n If you require any support during the application process, please let us know. \n \n Closing Date: 3rd August 2026 \n \n We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. \n Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. \n \n Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. \n Our core values, which are essential to our success, are: \n Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. \n Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. \n Be the Future - Embrace change. Drive Progress. Own the challenge. \n

This People Partner role offers the opportunity to influence leadership and drive impactful people strategies within a values-led organisation. You will act as a trusted advisor, enhancing employee experience, engagement, and organisational performance. \n Client Details \n The hiring organisation is a not-for-profit entity dedicated to making a meaningful impact. As a medium-sized organisation, they offer a supportive environment within the Human Resources field, aiming to support their mission through effective people management. \n Description \n\n • Partner with senior leaders to deliver strategic HR support\n, • Provide expert guidance on employee relations and case management\n, • Coach managers to build capability and confidence in people management\n, • Support organisational change initiatives and workforce planning\n, • Drive engagement, performance, and inclusive workplace practices\n, • Contribute to talent attraction and employee value proposition initiatives\n, • Promote diversity, equity, and employee wellbeing across teams\n, • Improve HR processes through streamlining and system enhancements\n, • Support HR systems development and ongoing optimisation\n, • Collaborate on people insights, including gender pay reporting\n\n Profile \n\n • Proven experience in a HR Business Partner or People Partner role\n, • Strong knowledge of UK employment law and HR best practice\n, • Confident handling complex employee relations cases\n, • Skilled in coaching and influencing senior stakeholders\n, • Experience supporting organisational change and transformation\n, • Data-driven mindset with the ability to interpret people insights\n, • Strong interpersonal and communication skills\n, • Proactive, solutions-focused, and commercially aware\n, • Comfortable working in a fast-paced, evolving environment\n, • Passionate about creating inclusive and engaging workplaces\n\n \n Job Offer \n\n • Hybrid working & Salary up to £42,000\n, • A permanent position within a respected not-for-profit organisation.\n, • Opportunities to contribute to meaningful work in Tadworth.\n, • Supportive and collaborative company culture.\n, • Potential for professional growth within the Human Resources field.\n\n If you are looking to make a difference as a People Partner in the not-for-profit sector, this is an excellent opportunity. Apply today to join the team in Tadworth!

A highly respected organisation is seeking an experienced HR Advisor to join its Human Resources team on a temporary basis. This is an excellent opportunity for an accomplished HR Advisor, HR Officer, HR Generalist, or Human Resources professional looking to make an immediate impact within a fast-paced and rewarding environment. Working as part of a supportive Human Resources function, the successful HR Advisor will provide expert guidance across a broad range of employee matters, making this an ideal role for an experienced HR Officer, HR Generalist, or Human Resources practitioner who enjoys a varied operational role and thrives on building strong stakeholder relationships.Your new roleThe role will involve managing a wide range of employee relations matters, including absence management, disciplinary investigations, grievances, capability, and performance issues. You will work closely with managers to provide pragmatic and commercially focused HR advice while ensuring compliance with employment legislation and internal policies.Key responsibilities will include: \n\n • Providing day-to-day HR advice and guidance to managers and employees.\n, • Managing employee relations cases, including absence, disciplinary, grievance, and performance matters.\n, • Supporting recruitment and onboarding activities.\n, • Advising on HR policies, procedures, and employment legislation.\n, • Assisting with organisational change initiatives and workforce planning activities.\n, • Maintaining accurate employee records and HR systems.\n, • Supporting HR projects and contributing to continuous improvement across the Human Resources function.\n, • Acting as a trusted HR Advisor and partner to stakeholders across the business.\n\n What you'll need to succeed \n\n • Previous experience in a Human Resources advisory role.\n, • Strong employee relations experience.\n, • Excellent communication and stakeholder management skills.\n, • The ability to work independently and manage a varied workload.\n, • A proactive and solutions-focused approach.\n, • Experience using HR systems and maintaining employee records.\n, • CIPD qualification or working towards CIPD would be advantageous.\n\n What you'll get in return \n\n • Opportunity to work within a well-established Human Resources team.\n, • Exposure to a diverse and varied HR Advisor role.\n, • Supportive working environment with experienced HR professionals.\n, • The chance to further develop your experience as an HR Advisor, HR Officer, or HR Generalist.\n, • Valuable experience within a respected and rewarding sector.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of HR\n £70,000–£75,000 + Benefits \n Hybrid Working | 3 Days Office / 2 Days Home | Purley, South London Lead the People Strategy for a Growing International Creative Services Business\n Our client is an established international creative services business with over 35 years' experience supporting many of the world's leading retail and consumer brands. \n Specialising in brand strategy, packaging design, artwork, localisation and creative production, they deliver end-to-end creative solutions across multiple international markets. With headquarters in South London and operations across Europe and the USA, the business is entering an exciting new phase of international growth. \n They are now looking to appoint an experienced Head of HR to join the Senior Leadership Team and lead the people strategy as the business continues to scale. \n This is an excellent opportunity for a commercially minded HR leader who enjoys working within an entrepreneurial, founder-led environment where they can influence strategy, shape culture and help build the organisation for the future. The Role\n Reporting directly to the Directors, you will take ownership of the company's HR function, ensuring the business attracts, develops and retains exceptional talent while maintaining a commercially focused, compliant and high-performing people strategy. \n This role combines strategic leadership with operational delivery. You will work closely with the Directors and senior leadership team to develop scalable HR frameworks, strengthen organisational capability and support continued international growth. Key Responsibilities\n\n • Develop and deliver the company's People Strategy.\n, • Lead and continually develop the HR function.\n, • Partner with the Directors and Senior Leadership Team on strategic people initiatives.\n, • Support organisational growth, workforce planning and succession planning.\n, • Build scalable HR policies, systems and processes.\n, • Champion company culture, employee engagement and wellbeing.\n, • Lead complex employee relations and employment law matters.\n, • Ensure compliance with UK employment legislation and support HR requirements across Europe and the USA.\n, • Support international expansion through scalable HR frameworks and employment compliance.\n, • Manage payroll, benefits and reward programmes.\n, • Develop leadership capability across the business.\n, • Oversee learning, development and performance management.\n, • Produce HR reporting, workforce analytics and strategic recommendations.\n, • Partner with recruitment providers to support future hiring requirements and employer branding.\nAbout You\n We're looking for an experienced HR leader who enjoys helping ambitious businesses grow. \n You'll ideally have: \n\n • Significant senior HR leadership experience.\n, • Experience working within a founder-led or privately owned business.\n, • Experience supporting a growing international organisation.\n, • Exposure to establishing or supporting overseas operations and implementing HR frameworks across multiple countries.\n, • Strong knowledge of UK employment law.\n, • Experience supporting European and/or US employment practices.\n, • Experience building or developing an HR function.\n, • Strong organisational development and change management experience.\n, • Experience working closely with Directors and senior leadership teams.\n, • Excellent communication, influencing and stakeholder management skills.\n, • Commercial awareness with the ability to balance strategic thinking and operational delivery.\nIndustry Experience\n Experience gained within any of the following sectors would be advantageous: \n\n • Creative Services\n, • Packaging\n, • Design\n, • Branding\n, • FMCG\n, • Consumer Goods\n, • Retail\n, • E-commerce\n, • Professional Services\n, • Founder-led or privately owned businesses\n\n We also welcome applications from candidates who have supported similar international growth businesses in other sectors. What's on Offer?\n\n • £70,000–£75,000 depending on experience.\n, • Hybrid working (3 days office / 2 days home).\n, • A genuine opportunity to influence the future direction of a growing international business.\n, • Work directly with the Directors and Senior Leadership Team.\n, • Shape the people strategy as the business continues to expand internationally.\n, • Excellent long-term career prospects, including the opportunity to progress into a Director-level role as the business continues to grow.\nApply Now\n If you're an experienced Head of HR, HR Director or Senior HR Leader looking for an opportunity to make a genuine impact within a growing international business, we'd love to hear from you.

As Head of Marketing, UK & Ireland, you will lead the UK & Ireland marketing organisation as a senior member of the commercial leadership team, shaping strategy across companion animal and farm animal categories to deliver growth, market share, and strong commercial execution. In this role, you will translate market insight into local action, partner closely with commercial and technical leaders, and set the direction for a team of 20+ marketers across Pet Health Veterinary, Pet Health over‑the‑counter (OTC), Ruminant, and Pig & Poultry categories. • Lead the annual UK & Ireland marketing strategy, brand plans, and long‑range profit forecasts across companion animal and farm animal portfolios, using market insights, portfolio prioritisation, and return‑on‑investment analysis to drive growth and market share., • Lead omnichannel marketing strategy, including digital health tools, e‑commerce platforms, customer segmentation, advanced analytics, and forecasting to improve customer experience and execution of major product launches., • Partner with the General Manager, Chief Financial Officer, Head of Sales, and Head of Technical Services to align commercial priorities, manage marketing operating expense budgets, guide pricing and product mix decisions, and convert marketing activity into top‑line growth and margin expansion., • Build and lead a high‑performing UK & Ireland marketing organisation of 20+ team members, with 9‑11 direct reports, through coaching, talent development, performance management, and succession planning., • Represent the UK & Ireland affiliate with international marketing teams and external stakeholders, including Key Opinion Leaders (KOLs), while ensuring marketing practices comply with the National Office of Animal Health (NOAH) Code of Practice and applicable laws., • Bachelor's degree in Life Sciences or Business., • A minimum of 10 years of progressive leadership experience in animal health or a similar regulated industry., • Experience leading large marketing organisations, including teams of 20+ people across managers and individual contributors., • Demonstrated experience managing a significant profit and loss (P&L) and marketing operating expense budget., • Strong strategic marketing capability across omnichannel execution, advanced analytics, and marketing compliance, including the National Office of Animal Health (NOAH) Code of Practice and applicable laws., • Master of Business Administration (MBA) or Chartered Institute of Marketing (CIM) qualification., • Experience leading major product launches in a competitive animal health, veterinary, or livestock environment., • Experience partnering closely with Sales, Finance, and Technical teams on pricing, portfolio optimisation, and commercial planning. Up to 40% within the UK & Ireland, with occasional global travel. Hook, UK - hybrid. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transfrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice. #J-18808-Ljbffr