Process Excellency and Digital Lead, Pharmacovigilance
hace 8 días
Madrid
ppOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! /p h3Job Details /h3 pThe Process Excellency and Digital Lead, Pharmacovigilance will drive continuous improvement, transformation, and operational efficiency across internal and customer‑facing PV services. Acting as a trusted advisor, the role will assess current‑state processes, identify inefficiencies, recommend future‑state solutions, and support teams through change. The role will use metrics, trends, and operational insights to identify improvement opportunities and will actively monitor automation and digital innovation to enhance quality, scalability, customer value, and PL performance. /p h3Responsibilities /h3 bCustomer‑Facing Process Excellence /b ul liProvide expert process excellence counsel to customers prior to engagement start and during transition or implementation phases. /li liConduct structured current‑state assessments using a Gemba walk / process observation approach or equivalent to understand existing workflows, pain points, risks, dependencies, and inefficiencies. /li liIdentify opportunities to streamline processes, reduce duplication, improve compliance, and increase operational efficiency from the beginning of the customer engagement. /li liTranslate customer needs and operational observations into practical, value‑driven process improvement recommendations. /li liPartner with customers to define future‑state operating models, process flows, governance structures, KPIs, and ways of working. /li liSupport the design of bespoke operational solutions that balance customer expectations, regulatory requirements, quality standards, and commercial viability. /li liAct as a trusted advisor to customers on process optimization, automation opportunities, and scalable PV operating models. /li liEnsure ongoing follow‑through to ensure persistence of efficiency and quality gains. /li /ul bInternal Process Improvement /b ul liLead internal continuous improvement initiatives across PV operations, with a focus on efficiency, quality, scalability, and inspection readiness. /li liAnalyze operational metrics, quality trends, productivity data, compliance indicators, and recurring process issues to identify areas requiring improvement. /li liPartner with operational teams to define root causes, prioritize improvement opportunities, and implement sustainable solutions. /li liSupport the creation and maintenance of a continuous improvement loop within PV, ensuring lessons learned, KPI trends, audit findings, and operational feedback are systematically translated into action. /li liPromote harmonized and standardized ways of working across teams, geographies, and service lines while respecting local or client‑specific requirements. /li liDrive adoption of best practices across PV operations and support the reduction of fragmented, manual, or duplicative workflows. /li /ul bChange Leadership and Implementation /b ul liLead and support change initiatives from assessment through implementation, ensuring clear ownership, stakeholder alignment, and measurable outcomes. /li liWork closely with operations teams to embed process changes, ensuring teams understand the purpose, expected benefits, and practical impact of new ways of working. /li liProvide coaching and guidance to operational leaders and teams through periods of process transformation. /li liEstablish clear action plans, timelines, responsibilities, success measures, and follow‑up mechanisms for improvement initiatives. /li liDemonstrate accountability for results, ensuring implemented solutions deliver measurable improvements in efficiency, quality, compliance, customer satisfaction, and financial performance. /li liSupport a culture of operational ownership, continuous improvement, innovation, and constructive challenge of the status quo. /li /ul bAutomation, Tools, and Innovation /b ul liMaintain active surveillance of emerging automation opportunities, digital tools, AI‑enabled solutions, and process technologies relevant to PV operations. /li liIdentify emerging digital trends and technologies that align with business goals, contributing to Cencora GCS’ reputation as a technology‑driven organization. This includes opportunities to reduce manual effort, administrative burden, duplication, and avoidable quality checks through automation and smart tooling as well as innovative digital solutions that enhance service delivery, improve client satisfaction, and create competitive differentiation. /li liCollaborate with digital, technology, quality, and operational stakeholders to assess feasibility, value, risk, and business case for proposed tools or automation initiatives. /li liRecommend innovation opportunities that are compliant, practical, scalable, and aligned with PL expectations. /li liSupport the prioritization of automation initiatives based on operational impact, return on investment, quality risk reduction, and customer value. /li liEnsure proposed technology solutions are implemented with appropriate governance, validation, documentation, and change management considerations. /li /ul bKey Accountabilities /b ul liDeliver measurable process improvements across customer‑facing and internal PV operations. /li liImprove operational efficiency, scalability, and standardization across PV workflows. /li liSupport customer engagement success by optimizing processes from the start of the relationship. /li liDrive internal continuous improvement through metrics, trends, and root‑cause analysis. /li liLead change effectively and support operational teams through transformation. /li liIdentify and promote automation and innovation opportunities that support quality, service delivery, and financial performance. /li liEnsure improvement initiatives are aligned with regulatory expectations, quality standards, client requirements, and PL objectives. /li /ul bKey Competencies /b bTechnical and Operational Expertise /b ul liStrong understanding of Pharmacovigilance processes, operating models, compliance requirements, and service delivery expectations. /li liAbility to rapidly understand current‑state processes and identify inefficiencies, gaps, risks, and improvement opportunities. /li liExperience with process mapping, root‑cause analysis, operational diagnostics, KPI analysis, and continuous improvement methodologies. /li liAbility to translate complex operational issues into clear, pragmatic, and implementable solutions. /li liStrong awareness of automation, digitalization, workflow tools, AI opportunities, and technology‑enabled process improvement. /li /ul bLeadership and Change Management /b ul liStrong change leadership skills, with the ability to influence, engage, and guide teams through transformation. /li liAbility to drive accountability for results and ensure improvements are embedded into day‑to‑day operations. /li liConfident in challenging the status quo constructively and promoting better ways of working. /li liStrong stakeholder management skills across internal teams, senior leaders, customers, quality, technology, and operations. /li liAbility to build trust and credibility with customers and internal stakeholders. /li /ul bAnalytical and Commercial Acumen /b ul liStrong analytical mindset with the ability to interpret metrics, trends, risks, and performance data. /li liAbility to prioritize improvement initiatives based on business value, quality impact, feasibility, and PL implications. /li liCommercially aware, with the ability to balance customer value, operational efficiency, compliance, and profitability. /li liSkilled in developing value‑driven business cases for process improvements, automation, and tool implementation. /li /ul bCommunication And Advisory Skills /b ul liStrategic thinking and ability to align digital initiatives with broader business goals. /li liExcellent communication and facilitation skills, including the ability to lead workshops, process reviews, and customer discussions. /li liAble to explain complex process issues clearly and influence stakeholders toward practical solutions. /li liStrong consulting mindset, with the ability to observe, listen, diagnose, recommend, and guide. /li liComfortable working with senior stakeholders and operational teams alike. /li /ul h3Desired Experience /h3 ul liSignificant experience in Pharmacovigilance operations, process excellence, operational transformation, quality, or consulting. /li liExperience supporting customer engagements, transitions, implementation, or service model design. /li liDemonstrated track record of leading process improvement initiatives and delivering measurable operational benefits. /li liExperience using metrics, KPIs, quality trends, and operational data to identify and drive improvement actions. /li liExposure to automation, workflow tools, AI‑enabled solutions, or digital transformation initiatives within a regulated environment. /li liExperience working in global, matrixed, and highly regulated environments. /li liLean Six Sigma, process excellence, project management, or change management certification would be an advantage. /li /ul h3Success In This Role Will Be Measured By /h3 ul liImproved process efficiency and reduced manual or duplicated work. /li liSuccessful implementation of customer‑facing process improvements at engagement start‑up. /li liMeasurable improvement in operational KPIs, quality metrics, cycle times, productivity, or compliance performance. /li liIncreased standardization and harmonization across PV operating models. /li liPositive customer and internal stakeholder feedback. /li liSuccessful identification and implementation of automation or digital improvement opportunities. /li liDemonstrated contribution to profitability, gross margin, and operational scalability. /li liEffective change adoption by operational teams. /li /ul h3What Cencora offers /h3 pBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. /p h3Affiliated Companies /h3 pPharmaLex GmbH /p h3Equal Employment Opportunity /h3 pCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. /p pCencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned. /p /p #J-18808-Ljbffr
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