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Job Description Haven House Domestic Violence Shelter is seeking an energetic, empathetic individual that wants to make a direct and positive impact on the lives of individuals experiencing domestic violence and their children. Join the dedicated team of advocates in Erie County's only licensed domestic violence shelter. Shift Information: Tuesday, Friday and Saturday 4:00pm-12:00am Pay rate: $20/hr. Major Responsibilities/Activities: • Provide coverage for the crisis telephone hotline., • Individual supportive listening/counseling services to adult shelter residents and conduct crisis intervention as needed., • Conduct group sessions, when needed, to include House Meetings support groups, conflict resolution sessions, etc., • Retain up-to-date case files and progress notes., • Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication., • Engage in case conferences and case reviews as assigned., • Attend program meetings regularly and initiate and engage in creative programming to benefit shelter residents or staff., • Meet the primary needs of residents during an assigned shift (i.e., token distribution, supplies, etc.), • Meet the needs of working in a 24-hr residential facility (i.e., assist with cleaning, filling supplies, etc.), • Engage in community presentations, if necessary., • Provide administrative duties (making copies, compiling client intake files, etc.) as needed., • Provide legal and social services advocacy for shelter residents., • Remain alert at all times. All shifts are awake shifts. Employee is not permitted to nap or sleep at any time during their working hours., • Remain cognizant about any physical plant emergencies that must be rectified or security breaches that must be reported., • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions., • Participates and contributes to program Quality Improvement process., • Promote the empowerment of all people as defined by the Social Work profession and Domestic Violence Movement, adhering to the principles of trauma-informed care, • Perform other related duties deemed necessary by program coordinator., • Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy., • Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services., • Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers. Competitive Pay Rate of $20 per hour based on a 24-hour work week Minimum Requirements: • Bachelor of Social Work degree (BSW) or any related field; or associate's degree with experienced required., • Must have a Valid NYS Driver’s License and continued automobile insurance., • Be able to function as a member of a team., • Work within a busy, fast-paced office setting, • Abide by a smoke-free work environment., • Work a variety of shifts on a rotating basis to include evenings, weekends and holidays., • Bi-lingual skills (English/Spanish) appreciated., • Prior domestic violence experience or prior experience working with victims of trauma appreciated., • CPR or nursing skills appreciated., • Familiarity with or clinical training in the areas of mental health and substance abuse appreciated. Essential Physical Requirements: • Frequently move about inside and outside the office in reaction to situations and duties., • Frequently communicate accurate information with coworkers, clients and children who will use the agency services., • Frequently operate a computer and other office machinery, such as a calculator, copy machine, printer and phone system., • Must be able to access multi-level buildings and travel to sites within the community. Essential Mental Requirements: • Must be able to understand the written and spoken word and respond effectively during the majority of time spent on the job., • Must be able to learn and comprehend basic instructions and orientation to job., • Must be able to multi-task on a frequent basis., • Frequently participate and coordinate with others regarding work situations and decisions., • Frequently interact appropriately and diplomatically with varied stakeholders such as volunteers, staff members, visitors, referral sources, etc. Equipment Used: • Copier, fax, computer, telephone system, company vehicle Environmental Working Conditions: • Multi-level building, some travel possible

Job Description Haven House Domestic Violence Shelter is seeking an energetic, empathetic individual that wants to make a direct and positive impact on the lives of individuals experiencing domestic violence and their children. Join the dedicated team of advocates in Erie County's only licensed domestic violence shelter. There are two Part-Time Shifts available- Shift Information: Saturday-Sunday 12am-8am Major Responsibilities/Activities: • Remain alert at all times. All shifts are awake shifts. Employee is not permitted to nap or sleep at any time during their working hours., • Individual supportive listening/counseling services to adult shelter residents and conduct crisis intervention as needed., • Conduct group sessions, when needed, to include House Meetings support groups, conflict resolution sessions, etc., • Retain up-to-date case files and progress notes., • Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication., • Engage in case conferences and case reviews as assigned., • Attend program meetings regularly and initiate and engage in creative programming to benefit shelter residents or staff., • Meet the primary needs of residents during an assigned shift (i.e., token distribution, supplies, etc.), • Meet the needs of working in a 24-hr residential facility (i.e., assist with cleaning, filling supplies, etc.), • Transporting residents in an agency vehicle to their appointments., • Engage in community presentations, if necessary., • Provide administrative duties (making copies, compiling client intake files, etc.) as needed., • Provide legal and social services advocacy for shelter residents., • Provide coverage for the crisis telephone hotline., • Remain cognizant about any physical plant emergencies that must be rectified or security breaches that must be reported., • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions., • Participates and contributes to program Quality Improvement process., • Promote the empowerment of all people as defined by the Social Work profession and Domestic Violence Movement, adhering to the principles of trauma-informed care, • Perform other related duties deemed necessary by program coordinator., • Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy., • Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services., • Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers. Minimum Requirements: • Bachelor of Social Work degree (BSW) or any related field; or Associates Degree with experienced required., • Must have a Valid NYS Driver’s License and continued automobile insurance., • Be able to function as a member of a team., • Work within a busy, fast-paced office setting, • Abide by a smoke-free work environment., • Work a variety of shifts on a rotating basis to include evenings, weekends and holidays., • Bi-lingual skills (English/Spanish) appreciated., • Prior domestic violence experience or prior experience working with victims of trauma appreciated., • CPR or nursing skills appreciated., • Familiarity with or clinical training in the areas of mental health and substance abuse appreciated. Competitive Pay Rate of $20 per hour Essential Physical Requirements: • Frequently move about inside and outside the office in reaction to situations and duties., • Frequently communicate accurate information with coworkers, clients and children who will use the agency services., • Frequently operate a computer and other office machinery, such as a calculator, copy machine, printer and phone system., • Must be able to access multi-level buildings and travel to sites within the community. Essential Mental Requirements: • Must be able to understand the written and spoken word and respond effectively during the majority of time spent on the job., • Must be able to learn and comprehend basic instructions and orientation to job., • Must be able to multi-task on a frequent basis., • Frequently participate and coordinate with others regarding work situations and decisions., • Frequently interact appropriately and diplomatically with varied stakeholders such as volunteers, staff members, visitors, referral sources, etc. Child and Family Services is an Equal Opportunity Employer: Child + Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child + Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Job DescriptionBenefits: • Health insurance, • Opportunity for advancement, • Training & development Job Title: Program Staff | Direct Care Staff Organization: My Place Home for the Homeless, Inc. Location: Buffalo, NY About Us: My Place Home for the Homeless, Inc. is a dedicated not-for-profit organization focused on providing comprehensive support to individuals experiencing homelessness. We offer both temporary/emergency housing and permanent supportive housing, along with essential resources such as job training, mental health and medical services, and access to transportation. Our mission is to empower individuals to regain stability and self-sufficiency through compassionate care and community-based solutions. Job Overview: We are now hiring various shifts for Direct Care Staff in Buffalo, NY, to provide person-centered care tailored to meet the needs of individuals at My Place Home for the Homeless. This is a fantastic opportunity for professional growth, while making a difference! Starting pay is $17/hr, depending on experience and based on shift. Responsibilities: Empower guests and provide support and crisis intervention through trauma-informed care. Ability to provide resource information or triage questions, for individuals and families we serve and to those who call shelter to apply/ask for information. Communicate necessary guest information to day staff to keep them informed. Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests. Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more). Maintain safety and security of shelter property, and report concerns to Shelter Manager/On-Call or to the authorities. Ensure the privacy and safety of other guests by not confirming identity of other guests, and by not allowing anyone other than guests, staff, case workers or law enforcement on the premises. Maintain the cleanliness of shelter through performing housekeeping tasks outlined in Staff task lists (ex. sweeping, mopping, disinfecting). Complete Shelter room checks with Shelter Manager as requested. Complete Shelter Inventory and organizational/shelter upkeep duties as assigned. Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Day Staff. Document in shift notes at least once per shift and complete proper documentation; including but not limited to call logs, task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties. Ability to access and utilize the Sling schedule App for staff work schedules and be able to pick up/drop assigned work shifts as needed. Complete shadowing tasks as assigned when new team members join the support staff team. Attend regularly scheduled monthly meetings and trainings. Maintain positive, supportive and respectful guest relations. Support our focus on Diversity, Equity and Inclusion - this includes non-judgment of the ways that people may be different than you. Refrain from using slurs or other derogatory terms, gossiping or coming to conclusions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability or other ways that people that we serve or employ may be different than you. Requirements: • High school diploma., • Experience working in the mental health field or with disabled people., • First aid and CPR training is a MUST., • CNA or similar certification a plus., • Friendly, professional demeanor., • Strong emotional intelligence and listening skills., • Good physical fitness.WE ARE CURRENTLY HIRING FULL-TIME AND PART-TIME FOR THESE SHIFTS: Weekday Shifts 11p-7a starting at $17.50/hr Weekend Shifts 3pm-11pm starting at $17.00/hr 11pm-7am starting at $17.25/hr We offer employer-sponsored health insurance (full time employee only) and paid holidays. My Place Home for the Homeless, Inc. is an equal opportunity employer. We encourage candidates from all backgrounds, including individuals who have experienced homelessness, to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Job DescriptionSalary: 16-19 DOE Overnight Kennel Attendant (Nights: 10:00 PM7:00 AM) Full-Time / Part-Time Were hiring a reliable, compassionate Overnight Kennel Attendant to work nights from 10:00 PM to 7:00 AM. The right candidate will provide safe, attentive overnight care for a variety of animals and maintain a clean, sanitary facility. Key Responsibilities • Supervise overnight animals; walk dogs as scheduled, clean up any accidents., • Feed and provide water for dogs, cats, pigs, and small animals; follow individual feeding instructions, • Monitor animals health and behavior; identify and report signs of illness, injury, stress, or unusual behavior to management or veterinary staff, • Clean and sanitize kennels, play areas, floors, and bathrooms nightly, • Perform routine facility upkeep (laundry, restocking supplies, waste disposal), • Administer basic medications or treatments as directed and documented, • Maintain accurate logs and shift reports; communicate handoffs to daytime staff, • Adhere to all safety, sanitation, and animal-handling protocols Required Qualifications • Must be available every night including weekends and Holidays from 10:00 PM7:00 AM, • Prior experience working with dogs, cats, and small animals; experience with farm animals (pigs) a plus, • Demonstrated ability to assess basic animal health and behavior and escalate concerns appropriately, • Comfortable handling animals of various sizes and temperaments, • Ability to perform physical tasks: walking dogs, lifting/moving supplies, cleaning, standing for long periods, • Reliable, punctual, and able to work independently overnight, • Strong communication and record-keeping skills Preferred • Kennel, veterinary, shelter, or boarding experience, • Basic animal first-aid knowledge or certification, • Valid drivers license What We Offer • Competitive pay (based on experience), • On-the-job training and support, • Safe, team-oriented environment We are an equal-opportunity employer.

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Paid time off Location: Compass House Resource Center, Buffalo, NY Reports To: Rapid Re-Housing Director Employment Type: Full-Time, Non-Exempt Organization Overview: Compass House provides safe shelter and services for runaway, homeless, and at-risk youth in Western New York. Our Rapid Re-Housing (RRH) program helps young people ages 1824 transition from homelessness to stable, independent living through housing placement, financial assistance, and ongoing supportive case management. Position Summary: The Rapid Re-Housing Case Manager supports young adults in securing and maintaining permanent housing. Using a trauma-informed, client-centered approach, the Case Manager helps youth develop essential life skills, connect with employment and education opportunities, and access supportive services that promote long-term housing stability. Key Responsibilities: • Conduct client intakes, assessments, and develop individualized housing and service plans., • Assist clients with locating safe and affordable housing; support lease negotiations and move-in coordination., • Provide consistent case management services, including home visits, goal setting, budgeting, and crisis intervention., • Collaborate with landlords, property managers, and community partners to support successful tenancy., • Maintain accurate and timely documentation in HMIS and internal databases., • Coordinate access to resources including mental health services, employment programs, benefits, and transportation., • Work in partnership with the Rapid Re-Housing Director and team to meet program goals and comply with funding requirements., • Attend staff meetings, trainings, and community provider meetings as needed. Qualifications: • Bachelors degree in Social Work, Human Services, Psychology, or a related field required., • Strong understanding of trauma-informed care, youth development, and housing-first principles., • Excellent communication, time management, and organizational skills., • Must pass NYS background check., • Proficiency in Microsoft Office and ability to learn database systems (e.g., HMIS)., • Valid NYS drivers license and reliable transportation required for regular home visits and community-based work. Compensation & Benefits: • $20/hour, • Health and dental insurance., • Generous paid time off and holidays., • Opportunities for professional development and growth.

Job Description Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Apply to be a Case Worker today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Case Worker at Horizon, you will… • Conduct intake screenings to assess behavioral health needs and determine appropriate referrals at various courts in the 8th district., • Connect individuals to mental health and substance use treatment services, including SPOA, FACT, and SOS teams., • Follow up with patients and providers to ensure engagement and address barriers to treatment., • Maintain a comprehensive guide of local behavioral health and social service resources., • Facilitate communication between providers, courts, and state agencies., • Educate participants on court processes and terminology., • Assist with access to basic needs such as shelter, food, and social services benefits., • Maintain accurate documentation and enter data into the OMH Diversion Center Navigator system., • Coordinate with OMH to address system challenges and develop innovative solutions. Why choose Horizon to build your career? At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion! What we offer that you’ll love… • Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued., • Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more., • Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth., • Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!, • Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future., • Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!, • Paid time off and paid holidays!, • Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University. What makes you a great candidate? We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job: • Bachelor’s degree in social work, counseling, psychology, or a related behavioral health or human services field required., • One year of professional experience in mental health, criminal justice, substance use, or related human services required., • Strong knowledge of local behavioral health and criminal justice systems preferred., • Background in case management and care coordination is a plus. Hours: This position is full time, Monday – Friday from 9:00am - 5:00pm with the possibility of evenings. This schedule may vary depending on when appearances at court are needed. Location: This position requires regular travel between various court locations and Horizon facilities, while maintaining a designated home base at 77 Broadway St, Buffalo NY 14203. Compensation Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $19.50 - $24.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. Please note: this is a grant funded position This position entails eligibility for a sign-on bonus of up to $1,500 for your commitment to work within our Navigator Grant for at least one year. A change in scheduled hours or location of employment may impact eligibility of bonus. Physical demands associated with this position include: • Sitting for extended periods, alternating between standing and sitting, • Mobility required with repetitive wrist, hand, and finger movements, • Handling light duties, occasionally lifting objects up to 20 pounds, • Local travel between courts and other Horizon locations Horizon DEIB Statement: Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities. Disclaimer: Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency and may be subject to the federal government or NY mandates for mandatory vaccination for all employees in the near future. This information is intended to provide a general overview of the position; it is not a full job description.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story consider joining us at Neighborhood! We are seeking a Registered Nurse who is passionate about providing high quality primary healthcare to high risk populations, including those in our Healthcare for the Homeless program. Do you know case/care management principles, do you find joy in working with patients with various backgrounds, and have an understanding of social drivers of health? This Monday-Friday role may be for you. About the Role: As the Registered Nurse - Community Health you'll use your training, critical thinking, and kindness as you consider patient cases, identify solutions or suggest alternate approaches to patient problems. Much of your interaction with patients will be over the phone, although you are open to meeting patients where they are and engaging patients in a variety of settings. You'll be part of a clinical team that collaborates to design and implement individualized patient-centered care. Essential duties include: • Initiate care plans, and manage/coordinate care; identify and address barriers affecting patients' ability to adhere to healthcare plans, • Build trusting relationships with patients to facilitate access to health care services and meet health needs, • Assist patients and families with navigating Neighborhood's services as well as outside community resources, programs or services, • Attend community events as an Registered Nurse to provide health education, • Participate in some evening street/shelter outreach, getting to know potential patients, assessing needs, and encouraging them to establish care You will be primarily based at our Mattina location, 300 Niagara Street in Buffalo, and will also travel to other Neighborhood sites on a regular basis. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Experience needed: • Degree from accredited two year nursing school, • Current NYS Professional Registered Nurse license, • 2+ years clinical nursing experience, • CPR certification, • Knowledge of case/care management principles, • Attention to detail, organizational skills, project and time management skills, and ability to follow through, • Kindness: you treat each person with respect and compassion, valuing each person's story, • Resiliency: you see opportunities to innovate and find solutions when challenges arise, • Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals, • Knowledge of Microsoft Office Suite, Adobe, and database management What We Offer: Compensation starts at $36.50 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off and holidays. Registered Nurse Tuition Reimbursement Potential: Our status as a Federally Qualified Health Center (FQHC) means that you have an opportunity for tuition reimbursement up to 60% repayment of qualified student loans directly related to a nursing degree. Nurses who are granted reimbursement are required to fulfill a two year, full time commitment to maintain eligibility. The reimbursement program requires an application and is not guaranteed. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an Equal Opportunity Employer. Experience: Phone Triage Case management Licenses & Certifications: RN CPR

Job Description Are you interested in working for an innovative company who has been voted a Best Place to Work in New York State for the last 18 years? Is it important to you to have scheduling flexibility, student loan assistance, and generous paid time off? If you answered yes to any of the questions above, a role at Horizon Health Services might be the perfect fit for you! Apply to be a Licensed Mental Health Professional today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Licensed Mental Health Professional at Horizon, you will… • Attend trainings via our new state-of-the-art learning management system where you will gain the necessary knowledge to be a successful counselor, • Conduct clinical intake screenings to assess behavioral health needs and determine appropriate referrals at various courts in the 8th district., • Provide clinical recommendations and connect individuals to mental health and substance use treatment services, including SPOA, FACT, and SOS teams., • Follow up with patients and providers to ensure engagement and address barriers to treatment., • Maintain a comprehensive guide of local behavioral health and social service resources., • Facilitate communication between providers, courts, and state agencies., • Educate participants on court processes and terminology., • Assist with access to basic needs such as shelter, food, and social services benefits., • Maintain accurate documentation and enter data into the OMH Diversion Center Navigator system., • Coordinate with OMH to address system challenges and develop innovative solutions. Why choose Horizon to build your counseling career? As a counselor, we want you to feel challenged, supported, and fulfilled in your work! The work we do is not easy, but it is rewarding. We pride ourselves on our unique corporate culture of caring and respect, while also being progressive and highly spirited! What we offer that you will love: • Evidence-based clinical programming designed by leaders in the behavioral health field, • Horizon offers clinicians a Behavioral Health AI-powered platform to assist with note documentation requirements. This assists with reducing administrative burden and enhancing quality documentation/clinical outcomes., • State-of-the-art onboarding program, complete with your own clinical attending, • Hundreds of clinical and nonclinical trainings available at our own Horizon University, 100% free!, • Reimbursement of expenses for licensure, certification, and renewal, • Career growth opportunities, including the flexibility to work in both mental health and addiction services, • Student loan assistance. This program helps pay off our team members' student loans every month. One year after joining you will have been able to pay off an extra $600!, • Quarterly bonuses with an annual earning potential of eight thousand dollars!, • Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University., • Paid time off and paid holidays! What makes you a great candidate? We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job: • Licensure: Must be licensed and currently registered by New York State as one of the following:, • Licensed Master Social Worker (LMSW), • Licensed Clinical Social Worker (LCSW), • Licensed Mental Health Counselor (LMHC), • Experience: Minimum of one year of professional work experience in mental health, criminal justice, substance use, or related human services required., • Strong knowledge of local behavioral health and criminal justice systems preferred., • Background in case management and care coordination is a plus. Hours: Full-time, Monday – Friday from 9:00am – 5:00pm. Schedule may vary depending on court appearances. Location: Regular travel between various court locations and Horizon facilities, with a designated home base at 77 Broadway St, Buffalo NY 14203. Compensation: Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $52,883-$65,000. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. Please note: this position is grant-funded This position entails eligibility for a sign-on bonus of up to $2,500 for your commitment to work within our Navigator Grant for at least one year. A change in scheduled hours or location of employment may impact eligibility of bonus. Physical demands associated with this position include: • Sitting for extended periods, alternating between standing and sitting, • Mobility required with repetitive wrist, hand, and finger movements, • Handling light duties, occasionally lifting objects up to 20 pounds Horizon DEIB Statement: Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities. Disclaimers: Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community. This information is intended to provide a general overview of the position; it is not a full job description.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. $6000 Sign On Bonus SUMMARY The Critical Time Intervention Supportive Counselor is responsible for providing intensive, short-term support to individuals in critical transitions, such as moving from a hospital, shelter, or incarceration into the community. The CTI Supportive Counselor reports to the CTI Manager and will work as part of a multidisciplinary team, including CTI case managers, peers, and other support staff. The counselor will work closely with clients to address emotional, social, and psychological needs while supporting the overall goals of successful community reintegration. This role involves building trusting relationships, fostering coping strategies, and connecting clients with appropriate resources. WHAT YOU'LL DO • Conduct thorough assessments of clients’ emotional, psychological, and social needs at the beginning of the transition process., • Provide individualized support to clients based on their unique challenges, including developing coping strategies for managing stress, anxiety, and adjustment to community living., • Monitor clients' progress and adjust support plans as necessary throughout the intervention period., • Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies., • Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being., • Offer counseling services to help clients address underlying psychological issues that may affect their transition., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment., • Advocate for clients by helping them navigate social service systems, including helping with paperwork, attending meetings, and ensuring they receive the services they need., • Support clients in developing life skills, such as budgeting, time management, and communication, that are necessary for successful community integration., • Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency., • Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care., • Work closely with the CTI team (nurses, case managers, social workers, and other healthcare providers) to ensure that each client’s needs are being met., • Participate in regular team meetings to discuss client progress, challenges, and strategies for continued support., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Applicant must have active New York State licensure., • Minimum of 1-2 years of post-master’s experience in working with clients who have mental health, or co-occurring mental health and substance use disorders. Experience with the CTI model or similar time-limited interventions is a plus. Knowledge, Skills & Abilities: • Strong communication and interpersonal skills with the ability to build rapport and trust with clients., • Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations., • Knowledge of mental health, substance use, and housing systems, as well as community-based resources., • Strong problem-solving and decision-making skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Bilingual skills desirable. English speaking and writing fluency required. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values: • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION AND BENEFITS • Competitive salary of $58,000 to $63,000 per year, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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