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SALES CONTROLLER \n Location: Newbury, Berkshire \n Salary: £30,000 Basic | £55,000 OTE + Company Benefits \n OVERVIEW \n An established automotive retailer is seeking an ambitious and driven Sales Controller to support the management of a high-performing vehicle sales department. \n Working closely with the Sales Manager, the successful candidate will play a key role in driving sales performance, supporting and developing the sales team, maximising finance and insurance opportunities, and ensuring an exceptional customer experience throughout the sales process. \n This opportunity would suit an experienced Senior Sales Executive looking to take the next step, or an existing Sales Controller seeking a fresh challenge within a professional and customer-focused dealership environment. \n KEY RESPONSIBILITIES \n • Support the day-to-day management of the vehicle sales department. \n • Assist in motivating, coaching and developing the sales team to achieve and exceed targets. \n • Drive new and used vehicle sales performance. \n • Maximise finance, insurance and value-added product penetration. \n • Ensure all sales processes and compliance standards are followed. \n • Monitor sales activity, conversion rates and departmental KPIs. \n • Assist with stock management and vehicle pricing strategies. \n • Conduct deal reviews and support sales negotiations where required. \n • Maintain excellent levels of customer satisfaction and retention. \n • Work closely with the Sales Manager to deliver departmental objectives and profitability targets. \n • Ensure accurate completion of sales documentation and regulatory requirements. \n • Support recruitment, onboarding and training of new team members where required. \n CANDIDATE PROFILE \n • Previous experience within a franchised automotive dealership environment. \n • Proven success as a Senior Sales Executive, Business Manager or Sales Controller. \n • Strong understanding of vehicle finance and insurance products. \n • Demonstrable ability to consistently achieve sales and profitability targets. \n • Excellent leadership and coaching skills. \n • Strong organisational and communication abilities. \n • Customer-focused with a professional approach. \n • Full UK Driving Licence. \n DESIRABLE EXPERIENCE \n • Experience within a volume or premium franchised dealership. \n • Previous supervisory or team leadership responsibility. \n • Strong understanding of FCA compliance and sales processes. \n • Experience using dealership management systems and finance platforms. \n KEY PERFORMANCE INDICATORS \n • Vehicle sales volume. \n • Department profitability. \n • Finance and insurance penetration. \n • Customer satisfaction scores. \n • Conversion rates. \n • Add-on product performance. \n • Team performance and target achievement. \n PERSONAL ATTRIBUTES \n • Driven and competitive. \n • Positive and enthusiastic. \n • Commercially aware. \n • Professional and presentable. \n • Strong relationship builder. \n • Resilient and target focused. \n • Team orientated with a hands-on leadership style.

Introduction\n We are looking for a proactive and customer-focused Account Manager to join our Cleanroom division. This is a key role responsible for managing and growing a portfolio of existing customers, delivering exceptional service, and identifying new business opportunities. \n You’ll act as the voice of the customer internally, building strong relationships while driving retention, growth, and continuous improvement across your accounts. Cleanroom Account ManagerSouth\n\n • Newbury Cleanroom\n, • 6/1/2026\n, • Full-time\n, • Permanent\nYour ProfileSkills & Competencies\n\n, • Strong analytical and organisational skills\n, • Excellent communication and relationship-building ability\n, • Highly customer-focused with a proactive mindset\n, • Ability to influence and collaborate across teams\n, • Strong attention to detail with the ability to interpret data and drive improvements\n, • IT literate, including Microsoft Office\n\n Cleanroom / Technical knowledge (desirable) \n\n • Understanding of cleanroom environments, including ISO standards and contamination control\n, • Knowledge of cleanroom products (e.g. garments, gloves, goggles, mops)\n, • Awareness of sterilisation processes such as irradiation and autoclaving\n, • Familiarity with pharmaceutical or biotech quality standards\n\n Experience & Qualifications \n\n • Proven experience in account management, sales, or service management\n, • Experience selling technical or service-based solutions with ongoing customer support\n, • Strong track record of delivering growth and customer retention\n, • Degree-level education or equivalent experience preferred\n, • Experience in continuous improvement initiatives is advantageous\n, • Driving Licence essential\nYour Tasks\n\n, • Serve as the main point of contact for your customers, ensuring a consistently high level of service\n, • Build strong, long-term relationships by understanding customer needs and future requirements\n, • Drive customer retention, identify growth opportunities, and support new business development\n, • Monitor and report on key performance indicators (KPIs), including retention, sales growth, and customer acquisition\n, • Analyse customer data, trends, complaints, and lost business to implement improvements\n, • Manage and negotiate customer service agreements and commercial terms, including pricing and renewals\n, • Address customer issues such as service concerns and outstanding debt in a professional and solution-focused manner\n, • Identify risks and opportunities within accounts and escalate where appropriate\n, • Ensure annual growth targets for your portfolio are achieved\nWe Offer\n\n, • 33 Days Holiday\n, • Employee Assistance Programme\n, • Life Assurance\n, • On-site Parking\n, • Private Medical\n, • Car Allowance\n\n\n If you’re a driven Account Manager who thrives on building relationships and delivering results, we’d love to hear from you.Salary: Circa £40,000.00 BonusCompany PensionPrivate HealthcareCar Allowance Life Assurance\n

Customer Service & Order Management Coordinator \n Location: Newbury, BerkshireHours: 37.5 hours per weekReporting to: Operations Manager \n Reed Recruitment is partnering with our client, a leading organisation within the medical device sector, to recruit a Customer Service & Order Management Coordinator. \n This is a varied role focused on delivering excellent customer service, processing orders from receipt to delivery, and supporting operational activities across the business. The successful candidate will work closely with customers, sales teams, and internal departments to ensure a seamless customer experience. \n Key Responsibilities \n\n • Act as the first point of contact for customer enquiries via phone and email.\n, • Process customer orders, loan sets and consignment requests through to dispatch and delivery.\n, • Manage back orders, quotations, pricing queries and tracking requests.\n, • Maintain accurate customer accounts and records.\n, • Prepare invoices following order dispatch.\n, • Resolve customer issues and complaints professionally and efficiently.\n, • Produce reports and maintain accurate order documentation.\n, • Support warehouse activities relating to order preparation and dispatch when required.\n, • Ensure compliance with Quality Management Systems (QMS) and contribute to continuous improvement initiatives.\n, • Provide cross-functional support and assist with departmental cover during periods of absence.\n, • Undertake additional duties as reasonably required.\n\n Skills & Experience \n Essential \n\n • Previous experience within the medical device industry, including sterile and non-sterile implantable devices.\n, • Strong customer service, order processing and administrative experience.\n, • Excellent verbal and written communication skills.\n, • Strong organisational skills with the ability to prioritise workloads effectively.\n, • High attention to detail and accuracy.\n, • Proficient in Microsoft Office applications, including Word, Excel and Outlook.\n, • Ability to work independently and as part of a team.\n, • Professional telephone manner and strong problem-solving abilities.\n, • Experience contributing to process improvement initiatives.\n\n Desirable \n\n • Experience working within a professional office environment.\n, • A Levels or equivalent qualifications.\n, • Experience using ERP systems, ideally Cin7.\n\n Key Competencies \n\n • Sound decision-making and judgement.\n, • Strong relationship-building skills.\n, • Excellent communication and customer focus.\n, • Proactive approach with the ability to take ownership of tasks.\n, • Self-motivated with a strong desire to add value and drive improvements.\n\n What Our Client Offers \n A supportive, collaborative environment built on the values of: \n\n • People\n, • Integrity & Accountability\n, • Customer Focus\n, • Knowledge & Expertise\n, • Growth Mindset & Curiosity\n, • Continuous Improvement\n\n If you have experience within the medical device sector and are looking for your next customer service and order management opportunity, we'd love to hear from you.

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