Buscar empleo: 125 ofertas de trabajo de individual en Bilbao (julio 2026)

Senior Customer Success Manager

hace 8 días

Bilbao

ppAt Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. /p pAs a Sr. Customer Success Manager at Appfire, you will own and strategically grow our high-value, enterprise customer relationships. Your mission is to drive long term customer value through expansion, retention, and migration support ensuring customers maximize their investment in Appfire’s solutions. In this role, you will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping, cross-sell/upsell strategies, and strong customer relationships to accelerate ARR growth. This is a high-impact individual contributor role that requires a strategic mindset, strong commercial acumen, and the ability to collaborate cross-functionally to drive measurable business outcomes. /p pAs we continue to build strong, sustainable relationships with our enterprise customers, the Customer Success Manager will be responsible for growing and managing a strategic book of business. With a focus on driving long-term value for both our customers and Appfire, you will leverage your expertise in account mapping, cross-sell/upsell strategies, and customer advocacy to accelerate ARR growth. This role is key to ensuring that large enterprise accounts not only experience exceptional outcomes with our products but also recognize the full potential of the Appfire ecosystem to solve their evolving needs. /p h3What you’ll do: /h3 pbOwn and manage a portfolio of ~70 high-value enterprise accounts /b, identifying and executing opportunities to bincrease ARR and drive strategic expansion /b. /p pDevelop and execute account plans, leveraging deep account mapping to align customer needs with Appfire’s product ecosystem. /p pLead value-driven migration and expansion conversations, proactively identifying bcross-sell and upsell opportunities /b across Appfire’s suite of solutions. /p pEngage at bexecutive and stakeholder levels /b, influencing decision-makers and securing long-term commitments to Appfire’s offerings. /p pbCustomer Advocacy Success Execution /b /p pBuild relationships to become a bstrategic advisor to customers /b, ensuring they achieve key business outcomes using Appfire solutions. /p pbDrive retention and mitigate churn risks /b, leveraging proactive engagement strategies and data insights. /p pGuide customers through major transitions, including Data Center to Cloud migrations, maximizing adoption and reducing friction while working cross functionally. /p pOwn escalation management, working closely with leadership, support, product, and engineering teams to resolve complex issues. /p pRole model elite Customer Success practices and enable the team to learn and grow their skills. /p pbCross-Functional Collaboration GTM Alignment /b /p pLeverage Appfire’s partner ecosystem, working with channel partners to drive joint success and extend customer reach. /p pInfluence Appfire’s strategic priorities, capturing and sharing customer insights to align Appfire’s innovation with market needs. /p pbData-Driven Execution Operational Excellence /b /p pTrack, measure, and report bNRR, ARR, growth, and customer adoption trends /b. /p pUse analytics and CRM tools (Salesforce, Sigma, etc.) to drive bdata-backed decision-making and forecasting /b. /p pContinuously optimize customer engagement strategies to maximize impact and record progress in Playbooks and written processes. /p pbSkills and experience you’ll need to succeed: /b /p pMinimum b5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment /b with bchannel sales exposure /b. /p pExperience with baccount mapping strategic growth planning for Fortune 500 and enterprise customers /b. /p pStrong understanding of bSaaS metrics (NRR, CLTV, churn mitigation) /b and how to influence them. /p pProven ability to bdrive expansion, increase ARR, and manage complex enterprise customer relationships /b. /p pAbility to navigate complex technical requirements and solution delivery through strong project management skills. /p pFamiliarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings. /p pExperience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets. /p pProficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making. /p pStrong collaborator with the ability to manage multiple initiatives simultaneously, engaging effectively with internal and external teams to deliver results. /p pBonus: Experience working with large enterprise customers in the Atlassian ecosystem or similar environments. /p ul liBusiness fluency in at least one of the following is preferred: bGerman, Spanish, French or Polish /b. /li /ul h3Benefits /h3 h3Equity Units Plan /h3 pEligible for company equity, fostering ownership and connection to Appfire’s growth. /p h3Paid Time Off (PTO) /h3 p25 days annual leave (Jan–Dec) + Spanish public holidays. Carry over up to 10 unused days (use by Dec 31). Reduced summer hours. Flexible bank holidays (swap one public holiday). /p h3Training Personal Development /h3 pAccess to Appfire University — a custom, on-demand learning platform to support continuous development. /p h3Private Health Insurance (IMQ / Adeslas) /h3 pFully covered employee plan. Option to add family members at a discounted payroll-deducted rate. /p h3Sick Leave Compensation /h3 pSalary gap covered during sick leave per PTO policy so you can focus on recovery. /p h3Work From Home Stipend /h3 p€50/month to support home office expenses. /p h3Sport Allowance /h3 p€400 gross per year reimbursement for fitness or outdoor activities. /p h3Paid Volunteer Days (Appfire Town) /h3 pFully paid days to support local communities through our CSR program. /p h3Remote-First with Optional Office Access (Bilbao) /h3 pWork fully remote within Spain, with optional access to the Bilbao office. /p pbMarket Recognition /b /p pAppfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: /p h3Equal Employer Opportunity (EEO) /h3 pAppfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination. /p /p #J-18808-Ljbffr

Trabajos individual en BilbaoCrear alertas

Búsquedas de empleo más populares en Bilbao

Lugares de trabajo individual más populares