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Job Description Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested., • Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check., • Service the owner/residents and guests with beverage requests in the Grand Lobby., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested., • Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests., • Produces any needed communications to meet Association request/needs. Employee reports directly to the Director of Operations or in their absence directly to the General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Bachelor’s degree in Hospitality Management, • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents., • Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off We are currently looking to complete our Front Desk Team for ABAE Hotel by Eskape Collection, where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This open vacancy can be filled in by one person interested in a Full Time position (2 PM Shifts and 3 Overnight Shifts) or by two different people, one interested in 2 PM shifts and another in 3 Overnight Shifts. IMPORTANT: For the Overnight shift (11pm-7am) it is needed to have a valid Driver's License and be comfortable with parking guest's vehicles. This role is crucial in creating a welcoming atmosphere and maintaining the efficiency of our front desk operations. The candidate(s) we are looking for are self-efficient, dependable, and committed to delivering outstanding service for our boutique property. Key Responsibilities: Guest Reception: · Greet guests warmly and assist with check-in and check-out procedures. · Provide information about hotel facilities, services, and local attractions. · Handle guest inquiries, requests, and complaints promptly and professionally. Efficient Operations: · Maintain an organized and tidy front desk area. · Ensure accurate and efficient processing of guest reservations and registrations. · Utilize computer systems to update guest information, process payments, and generate reports. Self-Efficiency: · Take initiative to address guest needs and concerns independently and effectively complete a checklist and handover. · Demonstrate the ability to multitask and prioritize responsibilities effectively. · Troubleshoot and resolve minor issues without immediate supervision. Dependability: · Adhere to established check-in/check-out procedures and hotel policies. · Maintain regular attendance and punctuality to ensure smooth shift transitions. · Collaborate with team members to achieve a consistent and reliable guest experience. Communication: · Effectively communicate with guests, colleagues, and management. · Relay important information to the appropriate departments to enhance guest satisfaction. · Provide clear and concise instructions to guests regarding hotel amenities and services. Problem Solving: · Address and resolve guest issues promptly, escalating when necessary. · Collaborate with other departments to solve challenges and enhance overall guest experience. · Proactively identify potential issues and implement preventive measures. Hospitality Excellence: · Uphold the highest standards of hospitality and professionalism. · Anticipate and fulfill guest needs to exceed their expectations. · Foster a positive and welcoming atmosphere for guests and team members. Qualifications: · High school diploma or equivalent; additional education in hospitality is a plus. · Previous experience in a front desk or customer service role preferred. · Proficient computer skills, including knowledge of hotel management software (WebRezPro is a plus) · Excellent communication and interpersonal skills. · Ability to remain calm and focused in high-pressure situations. · Flexibility to work various shifts, including weekends and holidays. Advancement Opportunities: This position is a stepping stone for career growth within our organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or managerial roles, based on performance and demonstrated leadership skills. If you are a self-efficient and dependable individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Guest Services Position. Join our team and be a part of creating memorable moments for our guests. Job Type: Part-time or Full Time Benefits: • Employee discount, • Flexible schedule, • Vacations and Sick Days (Full Time only)Schedule:, • 8 hour shift, • Afternoon shift, • Evening shift, • Holidays, • Overtime, • Weekends as neededWork Location: In person

Job Description Job description PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job DescriptionPOSITION PURPOSE: Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly., • Manage guest services operations., • Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered., • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami Group culture standards., • Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attaché and other key departments., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY • Knowledge of computer systems for registration, reservations and back up systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. EXPERIENCE Experience in a Supervisory role. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. *$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionPOSITION PURPOSE: As the Membership Concierge, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area with in the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to members at all times., • Conduct daily walk threw of membership clubhouse to ensure all standards are met including organization and overall cleanliness., • Daily organization and maximization of tee sheet for member designated course., • Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation., • Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support., • A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse., • Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings., • Provide member registration service at the membership check in counter by confirming their reservation, course, and time., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Coordinate with the Golf Services team the members golf bag location and set up to expedite the process., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations., • Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space, • Assist in establishing all systems, policies and procedures for sales, contracts and tracking of Membership business., • Maintain the highest ethical standards while representing the Resort., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience., • Assist members in making room reservations, spa appointments, dining reservations, cabanas reservations, etc. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral, Miami from time to time, is essential to the successful performance of this position. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Maintain effective communication with all hotel departments., • Maintain a thorough understanding of the Resort primary competitors and the marketing plan., • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public., • Ability to carry out instructions furnished in written, oral, or diagram form., • Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking, climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Rare Pushing/Pulling Rare Near Vision Frequent Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (15 lbs) Rare Travel Rare OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. College degree preferred. EXPERIENCE Previous experience at a like hotel or golf club preferred. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate. Job Specifications Qualifications • Must have completed High School or GED Diploma, • Experience in Hospitality, • At least 1 year switchboard/PBX experience., • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures, • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear, • The employee must occasionally lift and/or move up to 50 pounds Job Duties Job Specific • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently., • Takes accurate and appropriate messages., • Stays informed of current in house groups and property events., • Assists the department with various clerical duties as needed., • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice., • Take guest request and pass on to the appropriate party as well as follow up with the request., • Ensures private information is consistent with all privacy policies., • Orients and mentors new staff members., • Obtains necessary information to direct and transfer calls to correct extensions., • Answer incoming calls within 3 rings., • Refer to guest by name 3 times during the conversation., • Displays excellent telephone etiquette., • Answer inquires pertaining to Hotel services and amenities., • Coordinates and monitors requests with all departments using "Hotel Expert"., • Assists Food & Beverage with guest's room service orders., • Responds quickly and accurately to disaster and emergency situation as required, remaining calm General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards

Job Description Guest Experience Curator Location: Hotel Beaux Art Autograph Collection | 255 Biscayne Blvd Way, Miami Florida 33131 USA Schedule: Full-Time Position Type: N-Management Benefits Health Insurance Dental and Vision Paid Time Off 401K Parking and Metro Reimbursement Travel Perks and Benefits Recognition and Rewards Growth Opportunities Holiday pay Free Meals Free uniforms Free life insurance Free short-term disability …and much more! Job Summary: Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting forms of payment, assigning rooms, and activating and issuing room keys or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest’s first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: • The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: • Support the club’s philosophy and culture daily to ensure member/guest satisfaction., • Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards., • Assist in the operations of the entire spa department as required:, • Front Desk, • Spa Retail Area, • Relaxation & Locker Areas, • Prep Area, • Fitness areas, • Treatment Rooms, • Salon, • Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well., • Assist in the smooth flow of the member/guest’s journey throughout the visit., • Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance., • Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services., • Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests’ needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.), • Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner., • Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked., • Process all vouchers including training and classes as well as spa services through the spa software., • Check members/guests out of the Spa ensuring services have been accurately settled., • Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed., • Monitor and change the music on the master sound system as it pertains to the spa areas., • Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports., • Assist Therapists in room assignments., • Report any dysfunctional equipment to Spa MOD., • Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar., • Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory., • Will be expected to assist with various demonstrations, events, and training., • At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services., • If you are on the closing shift, complete all closing shift duties., • If you are on the opening shift, complete all opening shift duties., • Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn., • During your employment, other positions, duties, and responsibilities may be assigned to you from time to time., • Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner., • Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: • Creating memorable and comforting experiences, • Emotional intelligence, • Proper grooming standards, • Strong multitasking and organizational skills, • Friendly and warm personality with good communication skills, • Keeping up to date with spa trends, • Creating an example of themselves with excellence., • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement, and fun, • Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required • High School Degree and/or GED required., • Prior club, hotel, spa, and hospitality experience desired., • The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system., • Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required • Reading, writing, and oral proficiency in the English language., • Must be willing to work a flexible schedule to accommodate the Spa’s needs., • Must be self-motivated., • Must be able to work efficiently under pressure., • Must work in a safe, prudent, and organized manner., • Must have mathematical skills and a technical aptitude., • Knowledge of the club/hotel and/or spa industry., • Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications., • Must have a commitment to follow all policies and procedures as they relate to the Spa and Club., • Must be able to relate to all levels of management and colleagues., • Must have excellent interpersonal and communication skills., • Must be open to learning about treatments and concepts that derive from other cultures., • Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition., • Must be punctual and reliable., • Have an aptitude to work in a very busy environment including phones, clients, and staff as needed., • Must be willing to attend all mandatory training to further spa skills., • Consistent attention to detail in delivering the Fisher Island experience., • Ability to multi-task and maintain grace while under pressure., • Must have knowledge of spa services and products offered., • Juggle and balance the needs of the organization., • Consistently strive for a higher level of achievement both personally and professionally., • The ability to upsell services, recommend products and assure member/guest satisfaction., • Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests., • Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: • Work is performed inside most of the time, and will require some outdoor activity, • Ability to work odd hours and on weekends and holidays, • Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Job Description Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations, • Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions, • Runs and reviews daily reports/logs, • Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made, • Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Minimum 1-year relevant experience at a comparable quality property, • Able to work weekends and holidays, • Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): • Used HMS, HotSOS, REX systems in the past, • Knowledge of the local area, roadways, and services, • Speaks more than one language We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job Title: General Manager \n Concept: Bazaar Meat, Miami \n Reports To: Director of Operations / Regional VP \n Department: Operations \n Employment Type: Salaried, Exempt \n \n About José Andrés Group and Bazaar Meat \n \n Bazaar Meat is a bold celebration of the carnivorous—where inventive techniques, theatrical flair, and vibrant flavors redefine the modern steakhouse. Located within the iconic Andaz Miami Beach, the restaurant is a high-energy dining destination serving both hotel guests and Miami’s vibrant local and international community. \n \n From impeccably grilled meats to imaginative cocktails and shareable plates, Bazaar Meat delivers an immersive, dynamic experience created by the José Andrés Group, blending culinary creativity with world-class hospitality. \n \n José Andrés Group (JAG) is a hospitality company led by José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. \n \n Position Summary \n The General Manager (GM) is the business owner of the restaurant—responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values. \n \n Key Responsibilities \n \n Strategic & Business Leadership \n\n • Set vision and priorities for the property; translate goals into clear operating plans and KPIs.\n, • Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team.\n, • Champion JAG values, DEI commitments, and a culture of accountability, learning, and care.\n\n, • \n Financial Performance & Planning \n\n • Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.\n, • Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards.\n, • Oversee inventory integrity, waste control, procurement practices, and vendor relations.\n, • Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.\n\n \n Operational Excellence \n\n • Ensure flawless execution of service across all activations (à la carte, bar, private dining, events).\n, • Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement.\n, • Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities.\n, • Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery).\n\n \n Guest Experience & Brand Stewardship \n\n • Model anticipatory hospitality and effective table touches; manage VIPs and recovery with speed and empathy.\n, • Review feedback platforms and social sentiment; implement improvement plans and celebrate wins.\n, • Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty.\n\n \n Team Leadership & Talent Development \n\n • Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles.\n, • Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations.\n, • Deliver ongoing training (service, product, systems, compliance) and recognition programs.\n, • Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally.\n\n \n Sales, Marketing & Community \n\n • Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining.\n, • Support local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement.\n, • Represent the brand at events and media/PR moments as appropriate.\n\n \n Compliance, Safety & Risk \n\n • Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies.\n, • Maintain required certifications; oversee incident reporting, investigations, and corrective actions.\n, • Lead safety drills, allergy/ADA protocols, and emergency readiness.\n\n \n Cross-Functional Collaboration & Projects \n\n • Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD.\n, • Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned.\n\n \n Required Qualifications \n\n • 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.\n, • Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.\n, • Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.\n, • Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.\n, • Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.\n, • Strong communication, organization, data literacy, and business judgment.\n, • Ability to work a flexible schedule including nights, weekends, and holidays.\n\n \n Preferred Qualifications \n\n • Pre-opening experience (hiring plans, training, readiness checklists).\n, • Wine/spirits certifications or advanced product knowledge.\n, • ServSafe Manager, Alcohol Manager, and local DOH certifications (or ability to obtain).\n\n \n Working Conditions & Physical Requirements \n\n • Stand/walk for extended periods (up to 8 hours).\n, • Lift/push/pull up to 30 lbs. occasionally.\n, • Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.\n, • Exposure to hot/cold environments and cleaning chemicals per safety standards.\n\n \n In Return, We Offer You \n\n • Competitive base salary and performance-based bonus opportunities\n, • Comprehensive health & wellness benefits\n, • Retirement savings plans\n, • Employee dining and partner discounts\n, • Professional growth within an award-winning, values-driven hospitality group\n\n \n Equal Opportunity Employer \n José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Job DescriptionCompany Description We are looking for a Food & Beverage Manager to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Restaurant General Manager, the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Restaurant Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with the kitchen and other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture. YOUR KEY RESPONSIBILITIES: • Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standards, • Comply with the company’s code of conduct, ethics, and all internal policies and procedures, • Promote the company’s vision and values while consistently modeling professional, guest-centric behavior, • Perform tasks as directed to support and contribute toward the achievement of business and operational goals, • Deliver the highest levels of service with precision and attention to detail, consistently exceeding guest expectations, • Ensure all opening, mid, and closing procedures are properly completed in alignment with company standards, • Review daily reservations and forecasts, and coordinate table assignments and waitlist strategies with the Front Office team, • Review and update the restaurant’s food and beverage menu items regularly in coordination with culinary leadership, • Engage with guests throughout service to ensure satisfaction and immediate resolution of any concerns, • Prepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communication, • Monitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achieved, • Oversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier lists, • Generate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagement, • Recruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellence, • Monitor team performance, conduct regular performance reviews, and define KPIs and career development goals, • Provide coaching and create personal development plans for team members to encourage growth and improve performance, • Support senior management in developing and executing strategic business and marketing plans for the restaurant, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to. on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description POSITION PURPOSE: Supervises all aspects of the In Room Dining and Marketplace Department. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Responsible for being knowledgeable about all menu items and for taking accurate guest orders and putting them in the system, while providing a comfortable and genuine experience for the guest., • Responsible for scheduling for staff on a weekly basis (to be approved and posted by Thursday of each week)., • Conduct walkthroughs of facilities to ensure that all support areas of area are neat, organized and in compliance with all established and approved set ups., • Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items., • Ensure all recreation support staff is in compliance with all standards of operation and guest interactions., • Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals., • Conduct monthly departmental meetings., • Perform payroll for recreation support staff., • Knowledge of staffing to accommodate business demands., • Attend all management training and development within hotel., • Monitor progress of quest dining experience and remove trays and tables from guest floors at appropriate time; return them to designated locations in a prompt and orderly fashion., • Assist with preparation of guest amenities and deliver to guest rooms; remove when appropriate. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort &Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Perform all assigned side work such as replenishing condiments and restocking side stands., • Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages., • Perform general cleaning tasks to adhere to health and safety standards., • Keep work area clean and organized., • Complete other duties as assigned by supervisor., • Demonstrated team building experience, • Knowledge of computer operating systems, • Ability to work outdoors SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well., • Ability to remember, recite and promote service offerings, • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+. Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Frequent Travel Rare OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant) preferred, • Use of gloves (latex, vinyl, plastic, fabric. Metal) Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. EXPERIENCE One to two years of experience. Licenses or certificates preferred. Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Job Overview Join our vibrant team at a premier hotel property, where your energy and hospitality skills will create memorable dining experiences for our guests. In this role, you will be the friendly face behind the bar and dining area, ensuring smooth service, exceptional guest relations, and a lively atmosphere. Your enthusiasm and attention to detail will contribute to a welcoming environment that encourages guest satisfaction and repeat visits. This paid position offers an exciting opportunity to develop your food service expertise within a dynamic hospitality setting. Open Positions: • Restaurant Server AM Shift (Part - Time), • Restaurant Bartender PM Shift (Part - Time) Responsibilities • Greet guests warmly upon arrival and assist with seating arrangements, providing excellent guest relations from the moment they walk in, • Take accurate food and beverage orders using POS systems such as Aloha POS and Micros POS, ensuring timely and efficient service, • Upsell menu items and specials to enhance guest experience and increase sales opportunities through effective suggestive selling techniques like OpenTable reservations and upselling strategies, • Serve food and beverages responsibly, adhering to food safety standards and sanitation protocols, including proper food handling and kitchen experience, • Clear tables promptly, bus tables as needed, and maintain cleanliness of dining areas to uphold high sanitation standards, • Manage cash handling accurately, process payments efficiently, and operate cashiering systems with basic math proficiency, • Assist in food preparation or supporting kitchen staff during busy periods while maintaining a focus on hospitality and guest satisfaction Requirements • Prior experience in food service or restaurant environments, including host/hostess or bussing roles, is highly desirable, • Familiarity with POS systems such as Aloha POS, Micros POS, or similar platforms is preferred, • Strong customer service skills with the ability to engage guests positively and handle diverse situations gracefully, • Excellent time management skills to prioritize tasks during high-volume periods, • Knowledge of food safety standards, sanitation practices, and proper food handling procedures, • Ability to perform basic math for cash handling and transaction processing accurately, • Experience in fine dining or upscale restaurant settings is a plus but not required, • Flexibility to work evenings, weekends, or holidays as needed in a hospitality environment that may include nightclub-style service or late hours Join us in creating an energetic atmosphere where every guest leaves delighted! This role offers a fantastic chance to grow your skills in the food industry while delivering top-tier hospitality in a lively hotel setting. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Paid training, • Vision insurance Work Location: In person

Job Description Arlo Hotels, an independent lifestyle hotel is now actively seeking a dynamic Senior Food and Beverage Manager. A person in this position is someone who is passionate about people, driven by purpose, and clever in their approach. The Senior Food and Beverage Manager assists in the organization, management, and administration of all operational aspects for the Food and Beverage Outlets. RESPONSIBILITIES AND AUTHORITIES: • Approach all encounters with guests and team members in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Arlo Hotel standards, as required by scheduling, which will vary according to the hotel's needs., • Maintain high standards of personal appearance and grooming, which includes proper dress and when working., • Always comply with Arlo Hotels standards and regulations to encourage safe and efficient hotel operations., • Be visible and interact with guests and team members to provide consistently high levels of quality service., • When the Director is off site, they will be ranking Manager on duty. SPECIFIC DUTIES: • Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained., • Manage all reservation platforms with host team members, ensuring accuracy of all guest reservations and shift reservations., • Organize all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor daily., • Ensure all staff meet all established standards of service., • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily., • Monitor and report back to Director on the quality of work provided by other Managers on the staff., • Take lead for scheduling of hourly employees, • Assist with executing Payroll., • Train and coach Junior Managers, • Successfully and consistently communicate team goals, priorities, best practices, and operational changes, • Address performance issues quickly and respectfully with coaching and counselling and resolving any conflicts that may arise., • Provide feedback and appraisals, as necessary., • Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion., • Attend interdepartmental meetings to ensure good cross communication between departments., • Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments., • Be aware of and assist in controlling current budgeted and forecasted revenues, payroll, and product costs., • Ensure all current Accounting and People Services policies are being adhered to., • Report any issues or grievances to the Director of Food and Beverage and or People Services., • Assist in maintaining all Micros programming for food and beverage outlets., • Monitor hotel activities and troubleshoot problems., • Operate word processing program on the computer., • Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards., • Additional duties as necessary and assigned. REQUIREMENTS: • Must be able to stay on your feet for 8 hours plus, • Must work well in stressful, high-pressure situations and environments., • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests., • Must be able to prioritize departmental functions to meet due dates and deadlines., • Must be able to work with and understand financial information and data, and basic arithmetic function, • Must be able to convey information and ideas clearly with strong oral and written communication skills., • Must maintain complete confidentiality regarding team member relations and access to sensitive information or data., • Must have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines. Education: High school or equivalent education required. Bachelor’s Degree preferred. Experience: Two (2) years of Food & Beverage Manager experience or equivalent. One (1) year of Restaurant Leadership in Hotel environment experience or equivalent. Knowledge: Must have strong computer skills and financial knowledge required. Certifications: Manager Alcohol awareness certification and Manager Food Service permit as required by local or state government agency.

Job DescriptionCompany Description We are looking for an Revenue & Reservations Manager to join the famed Delano Miami Beach. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Job Description Under the general guidance of the Area Director of Revenue, the position is responsible for maximizing overall hotel revenue through effective pricing, forecasting, and inventory management. The individual will analyze market trends, manage distribution channels, and collaborate with Sales and Marketing to ensure optimal positioning and profitability. This role plays a key part in driving revenue and reservations performance while upholding the brand standards and luxury positioning. The role will have direct oversight of in-house reservations team and ensuring call center standards of service, including, but not limited to, reservation quality assurance, call standards review, and training, including implementation and meeting Forbes 5 Star standards in line with the Delano brand expectations. Qualifications • High school diploma or equivalent education required, Bachelor's Degree in Hospitality Management, Finance, Economics, or a related field preferred, • Minimum 3–5 years of experience in hotel revenue management, preferably within an upscale or luxury lifestyle brand, • Strong analytical skills with the ability to interpret complex data, identify trends, and make strategic recommendations, • Proficient in revenue management systems (RMS) and property management systems (PMS) such as Opera, SynXis, and other industry-standard tools (e.g., IDeaS, , Duetto). Having experience with Accor systems a plus., • Deep understanding of distribution channels, OTA platforms, GDS, and channel management systems, • Strong verbal and written communication skills in English; able to present data and insights clearly to non-technical audiences, • Advanced proficiency in Microsoft Excel and familiarity with data visualization tools, • Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment, • Highly detail-oriented and organized, with a proactive and strategic mindset, • Knowledge of hotel operations, sales, and marketing practices with the ability to align revenue strategies across departments, • Understanding of legal and regulatory considerations related to pricing, rate parity, and data compliance., • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information All your information will be kept confidential according to EEO guidelines.

Dolphin/Key Transportation Specialists Inc - Miami, FL Job description CDL Bus Drivers needed for the Miami-Dade / Broward County, Florida Dolphin Transportation Specialists is looking for experienced bus drivers who currently possess a valid CDL with the Passenger endorsement for Part-Time and Full-Time driving positions. We are looking for courteous, friendly team players, self-starters with excellent work ethic and a passion for delivering excellent customer service. The work can vary from dedicated, local shuttle contracts, airport/hotel transfers and special events to group moves, long distance trips or hourly reservations. In the Miami location we operate shuttle, minibuses and buses. Shifts do vary and are based on reservations and weekend work is also expected. To be considered for a position at Key the applicants must have: A valid class "A" or "B" CDL A Passenger (P) endorsement with 2 years documented experience A valid DOT medical card A clean driving record (no more than 3 points) As per insurance carrier, you must be 25 years of age or older Able to pass pre-employment drug test and random drug and alcohol tests. We are a Drug Free Workplace. Ability to adjust to work schedule and business needs (Weekends are required) Able to lift luggage, 50lbs Adaptive and flexible, with a positive 'can do' attitude Ability to interpret and follow maps / dispatch instructions The job will require the driver to interact with the passengers, therefore a nice personality and fluent English is preferred. Also, luggage loading / unloading. Key Transportation Incentives Very competitive pay, up to $40 per hour with tip Up to $2500 signing bonus Paid training Benefits 401k Full time and part time positions available We are a growing company with advancement opportunities. You must submit the following for consideration and review with your application: Resume Driver's License. DOT medical card. Current 3-year motor vehicle report or driving record (if out of state - a copy of the driving record from the last state will be required). About Dolphin and Key Transportation Specialists: Dolphin Transportation Specialists is the largest independently owned, operated, and maintained fleet of luxury vehicles, vans, minibuses, and motorcoaches in the Southwest Florida region and now has expanded into the Miami-Dade/Broward and Sarasota/Tampa areas. We are committed to passenger safety, comfort, and reliability in every mile we drive. Our mission is to be the most reliable Florida transportation company that exceeds the expectations of our customers. Our vision is to be viewed by our customers, and our peers as the standard of quality and customer care in the Florida transportation market. Operating out of the Miami area is Key Transportation. The preferred & contracted transportation company for the finest luxury resorts in the Miami-Dade/Broward County areas. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in the transportation industry. We also service all local colleges, universities and hotels and cruise ports in Florida.

Job DescriptionPOSITION PURPOSE: Support the bartender’s needs in all areas, including but not limited to prep work (cutting and storing fruit, preparing garnishes, portioning batch cocktails, portioning juices, all while operating with FIFO system), maintaining cleanliness to the bar area and BOH staging areas (wiping down the bar, using sanitizer solution, replacing dish machine cleaning solution, washing and polishing all glassware, following weekly cleaning schedule to maintain bar displays to be dust-free and most appealing to the eye. Support the bar staff in providing exceptional service to our guests. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Set up bars with all essential products, glassware, garnishes, as well as rotating all products that may be needed by date and following FIFO., • Maintain the bars to standard and ensure that guest have the best experience possible., • Perform all side work required such as cleaning, stocking, and requisitioning supplies., • Break down bars, making a bottle count, and putting a requisition form together or the following day. Making sure the bar is set up and ready for the next bar shift. Thoroughly clean the bar top, back bar and all supplies/bottles to avoid stickiness and keep the bar area smelling fresh., • Follow all appropriate policies and procedures while constantly striving to improve all standards of operation., • Ensure prompt and courteous service to guests to ensure guest satisfaction. Promptly follow-up on all guest requests and/or complaints. Please know to involve a manager on duty if you are unable to solve the situation in which you are presented with, communicate all situations clearly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of bar operations, to include appropriate staffing levels, service equipment and guest relations., • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to remember, recite and promote the variety of menu items., • Willingness and ability to taste food & beverage items relevant to the menu., • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare/Never Walking Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Occasional Travel Rare/Never OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant), • Use of gloves especially when handling ready to consume products, • Back belts for heavy lifting, • Aprons, • Uniform standards as specified per management in F&B Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate required. EXPERIENCE At least 1- 2 years relevant experience in food & beverage service industry. LICENSES OR CERTIFICATES ServSafe Food Handler Certification. TIPS certification. CPR Certification is beneficial. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionSalary: $75k-$85k Guest Relations Director LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier hotel programs, delivering an elevated hospitality experience that blends the privacy of luxury residential living with the personalized service of the worlds finest hotels. Our mission is to create a seamless, deeply personalized guest journey where every stay feels curated, effortless, and memorable. We are building a hospitality culture that reflects7-star service standards, anticipates guest needs before arrival, and transforms each interaction into an opportunity to exceed expectations. The Role We are seeking aGuest Relations Directorwho will take ownership of the entire guest journey across a portfolio of more than90 luxury residences. This leader will set the tone for service excellence, ensuring that every guest interactionfrom pre-arrival planning through departureis thoughtful, personalized, and executed at the highest level. This role is not simply about managing daily operations; it is aboutshaping the guest experience, building a culture of exceptional service, and driving revenue through curated concierge and lifestyle offerings. The Guest Relations Manager will lead a team dedicated to delivering intuitive hospitality while cultivating meaningful guest relationships that define the LRMB brand. Key Responsibilities Own the Guest Journey • Lead the full lifecycle of the guest experience, from pre-arrival preparation to post-stay follow-up., • Implement and overseepre-arrival intelligence strategiesto anticipate guest preferences, special occasions, and lifestyle needs., • Ensure each guest stay feels highly personalized and seamlessly executed. Build a Luxury Service Culture • Establish and maintain7-star hospitality standardsacross all guest interactions., • Foster a culture of proactive, intuitive service across a team supporting90+ luxury residences., • Lead by example in delivering warm, professional, and highly personalized hospitality. Lead Guest Relations Operations • Oversee daily Guest Relations operations, including front desk and concierge functions., • Conduct team briefings to align staff on VIP arrivals, guest preferences, and operational priorities., • Ensure service etiquette, professionalism, and guest engagement standards are consistently upheld. Drive Revenue Through Curated Guest Experiences • Develop and implementupsell and concierge strategiesthat enhance the guest experience while generating incremental revenue., • Curate and promote personalized experiences including dining reservations, transportation, local experiences, wellness services, and special events., • Build and maintain strong relationships with preferred luxury vendors and partners. Team Leadership & Development • Recruit, train, and mentor Guest Relations team members., • Oversee scheduling, performance management, and professional development., • Cultivate a motivated team aligned with LRMBs commitment to excellence. Guest Experience & Systems Management • Maintain accurate guest profiles within the PMS to ensure personalized service delivery., • Manage guest communication and requests through the Alice platform., • Ensure accurate billing and coordination of concierge services. Continuous Improvement • Monitor guest feedback, online reviews, and service trends to refine the guest experience., • Identify opportunities to enhance service standards and operational efficiency., • Actively contribute to the ongoing evolution of LRMBs luxury hospitality platform. Skills & Qualifications • Exceptional interpersonal and communication skills, both in person and by phone, • Fluent in written and spoken English, • Highly organized with strong multitasking and coordination abilities, • Professional, polished, and service-oriented demeanor, • Ability to thrive in a fast-paced luxury hospitality environment, • Strong leadership skills with the ability to motivate and inspire teams, • Comfortable using multiple hospitality systems and technology platforms, • Flexible availability including evenings, weekends, and holidays, • Strong knowledge of Miamis luxury dining, entertainment, and lifestyle offerings preferred Ideal Candidate Profile • 5+ years of leadership experience in luxury hospitality, concierge, or guest relations, • Experience inhigh-end hotel, residential hospitality, or luxury lifestyle services, • Demonstrated ability to deliverexceptional personalized service at scale, • Strong problem-solving, analytical, and decision-making abilities, • Fluency in additional languages, particularlySpanish, is a plus, • Passion for creating memorable experiences and building lasting guest relationships Why Join LRMB This is an opportunity to help shape the future ofultra-luxury residential hospitality in Miami Beach. Our team is building something distinctive: a service culture that blends world-class hospitality with the exclusivity and personalization of private luxury living. If you are passionate about delivering extraordinary guest experiences and leading teams to exceed expectations, we invite you to join us in setting a new standard for residential hospitality.

Job Description Conference Services Manager Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview The main role is a customer orientated position for both internal and external customers for all aspects of the social and corporate catering sales field. Co-ordinates all aspects from initial enquiry through to booking, planning, obtaining pertinent information relative to events inquired by or booked by customer and communicates all conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value. A secondary purpose is to coordinate all aspects of conferences (sold by Sales Department) as assigned by Director of department and communicates all conference related information to hotel team members in an accurate and timely manner. Key Responsibilities Welcome to the core of what being a Reservations & Revenue Manager is all about! Here's the quick lowdown on what you'll do day-to-day: • Delivers the brand promise and provides exceptional guest service at all times., • Provides excellent service to internal customers., • Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to the Director of Banquets., • Maintains positive guest and colleague interactions with good working relationships. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Experience with major Hospitality Sales CRM Systems, • Minimum of 2 years Conference event planning & catering sales experience within hotel environments, • Possess high level of verbal and written communications kills, • Work hour flexibility including, late afternoon, weekends and bank holidays, • Must be organized with the ability to handle multitasking The Cherries on Top (Nice-to-Haves): • Bilingual, Spanish & English, • Bachelor’s Degree We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job Description The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. DUTIES & FUNCTIONS • Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards., • As needed, assist with scheduling, hiring and training front desk employees., • Monitors, coaches, and evaluates guest service representatives and night auditors., • Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Follow all cash handling and credit policies., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Be aware of all rates, packages, special promotions and closed out/restricted dates as listed., • Be familiar with all in-house groups., • Have knowledge of emergency procedures and assist when needed., • Fill in and support coworkers and team as needed to ensure efficient operation., • Perform duties, special assignments and projects as requested by management., • Ability to communicate in English & Spanish preferred. EDUCATION & EXPERIENCE • High School diploma/GED or equivalent education/experience required., • Experience in a hotel or a related field preferred., • 2+ years of front desk experience required., • Computer experience with basic proficiency in Microsoft office and hotel property management systems required

Job Description Schedule: Full Time - Friday/Tuesday 11:30am – 8pm; Saturday/Sunday 10:30am – 7pm Job Responsibilities: • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Coordinator is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Coordinator seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Coordinator acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc. Work Environment The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Education and Experience • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential., • Must have the ability to learn and utilize specialized hospitality and related software required. Position Supervision Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Job Title: Income Auditor – Condo Hotel Operations Department: Accounting Reports To: Assistant Controller FLSA Status: Non-Exempt SUMMARY: The Income Auditor is responsible for reviewing, verifying, and reconciling all daily revenue activity for the condo hotel operation. This role ensures that room revenue, food and beverage revenue, parking, resort fees, miscellaneous income, taxes, adjustments, and payment activity are accurately recorded and properly supported. The Income Auditor works closely with Front Office, Reservations, Food & Beverage, Accounting, and Management to maintain accurate daily reporting and strong internal controls. RESPONSIBILITIES: Daily Revenue Audit • Review and audit daily revenue reports from the PMS, POS, parking system, and other operating systems., • Verify room revenue, package revenue, resort fees, no-show charges, cancellation fees, late check-outs, upgrades, and other guest charges., • Review daily postings to ensure revenue is recorded to the correct department, market code, rate code, package code, and transaction code., • Reconcile daily revenue between the PMS, POS, credit card batches, cash deposits, and general ledger reports., • Prepare and distribute the daily revenue report to management.Condo Hotel / Owner-Related Revenue, • Review room revenue activity related to Rental Management Agreement units., • Ensure owner-related revenue, deductions, fees, and adjustments are properly recorded and supported., • Assist with monthly owner statement support, including revenue backup, adjustments, and documentation as needed., • Identify discrepancies between unit revenue, owner allocation, and hotel operating revenue.Cash, Credit Cards, and Payments, • Reconcile daily credit card settlements to PMS and POS activity., • Review cash postings, paid-outs, corrections, refunds, and over/short activity., • Confirm that cash drops and deposit activity agree to the daily reports., • Follow up on credit card variances, chargebacks, declined payments, and unresolved payment issues.Adjustments, Allowances, and Corrections, • Review adjustments, rebates, discounts, comps, voids, refunds, and rate overrides for proper approval and documentation., • Ensure complimentary rooms, house-use rooms, and employee discounts are properly coded and approved., • Identify unusual activity or posting errors and communicate corrections to the appropriate department.Taxes and Compliance, • Verify sales tax, occupancy tax, resort fees, and other applicable taxes are properly posted and reported., • Review tax-exempt reservations to ensure proper documentation is received and filed., • Support compliance with company policies, internal controls, audit requirements, and local tax regulations.Month-End Support, • Assist Accounting with month-end revenue reconciliations and closing schedules., • Provide support for AR billing, guest ledger, city ledger, advance deposits, and other revenue-related balance sheet accounts., • Research revenue variances and provide explanations for month-end financial reporting., • Maintain organized audit packets and backup documentation for internal and external audits. QUALIFICATIONS: • Previous experience in income audit, night audit, and hotel accounting preferred, • Experience in condo hotel, resort, or multi-entity hospitality operations is a plus, • Knowledge of PMS and POS systems such as OPERA Cloud, Toast, Micros, or similar systems preferred, • Strong understanding of hotel revenue, taxes, adjustments, deposits, and guest ledger activity, • Strong Excel skills and ability to work with reports, reconciliations, and large amounts of daily data, • Detail-oriented with strong analytical and problem-solving skills, • Ability to follow up with departments and resolve discrepancies in a timely manner, • Strong communication skills and ability to work with Front Office, F&B, Accounting, and Management. PREFERRED SKILLS: • Experience with owner statements or Rental Management Agreement reporting., • Understanding of condo hotel revenue allocation and owner-related charges., • Experience with credit card reconciliation, cash audit, tax-exempt reservations, and daily revenue balancing., • Familiarity with accounting systems such as M3, QuickBooks, or similar platforms. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen. The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and color vision. Able to lift up to 15 pounds at time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level. We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description About Yurbban Hospitality Group At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way. Our Essence WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it. Why Join Us Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique. Responsibilities: As a Front Desk Agent (part time), you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include: • Welcome and assist guests throughout their stay, ensuring a warm, professional, and seamless experience from check-in to check-out., • Manage Front Office operations, including check-in, check-out, guest care, cashier procedures, access support, and general assistance, always following Yurbban standards and procedures., • Respond promptly to guest inquiries through messaging platforms, phone, and email, providing support with reservations, access codes, payments, digital tools, and general questions., • Monitor system alerts, surveillance equipment, alarms, and access control systems, taking appropriate action to ensure guest safety, property functionality, and operational continuity., • Provide remote and on-site support when required, including guest assistance, basic troubleshooting, emergency response, and coordination with internal teams or external vendors., • Escalate technical, operational, or security-related issues to the appropriate departments, collaborating closely with Operations, Maintenance, and other teams., • Keep accurate records of guest interactions, incidents, actions taken, and resolutions, while identifying recurring issues or trends for improvement., • Organize and prioritize multiple requests or conversations simultaneously, ensuring urgent matters are handled efficiently and professionally., • Assist employees, visitors, and guests when needed, ensuring access control, safety, and support across the property. Requirements: • Strong customer service skills with a guest-first mindset., • Excellent communication skills, both verbal and written; multilingual abilities are a plus., • Familiarity with front desk operations and phone systems., • The ability to work flexible hours, including nights and weekends., • A positive attitude, strong work ethic, and a team-oriented mindset., • Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays. Schedule: This position requires fully availability during mornings and afternoons, shift of 10 hours could be arranged between 10:00 am to 10:00 pm 3 times a week, weekends required. Work Location: Miami South Beach, FL. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt What We Offer: • Salary according to position and experience, • Career growth opportunities within a fast-expanding group, • Continuous training through Yurbban Academy, • A workplace where professionalism and great atmosphere go hand in hand, • Quarterly afterworks and teambuilding activities, • Paid Time off, Holidays paid + your birthday off, • Discounts on all national and international stays for you, your family, and friends., • Discounts on Wellness and GYMs, • Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans) If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now! Join Yurbban Hospitality Group!

Job Description Do you thrive on connecting with people, creating exceptional experiences, and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast-paced, dynamic, and fun environment? If you’re nodding yes, we want to talk to you! Hampton Inn & Suites Miami Coconut Grove Hotel is seeking a proactive, energetic, and detail-oriented Sales & Front Desk Coordinator where you’ll have the opportunity to showcase your sales and customer service skills. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel operations through a principled approach guided by our values, P.E.A.C.H.: PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. Our values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are at the core of our success, and we invest in employee training and development to ensure our team members thrive. If you want to elevate your hospitality career in a collaborative, team-spirited environment, apply today! What You’ll Do Sales Responsibilities: Support the property sales team by greeting visitors, answering calls, processing leads, handling reservations, researching billing inquiries, compiling reports, and maintaining files. Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers. Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements. Support the Director of Sales with reservation requests and group master account creation. Maintain inventory and create printed/electronic marketing collateral. Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed. Front Desk Responsibilities: Provide outstanding guest service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments and make necessary changes/updates to guest accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate room availability and status. Maintain a clean, welcoming, and organized front desk area. Team Collaboration: Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff. Support a productive team environment that embodies PEACH. Why Hampton Inn & Suites Miami Coconut Grove Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan. Exciting and Fun Work Environment: We believe you should enjoy coming to work every day! Training & Growth Opportunities: Top-notch development to help you excel in your career. Nationwide Hotel Employee Rates: Select properties across the country. Education & Experience Hotel, sales, or customer service experience preferred. Exceptional verbal and written communication skills. Ability to thrive in a fast-paced, high-pressure environment where priorities constantly change. Physical Demands Must be able to stand for prolonged periods. Must be able to lift up to 50 pounds. Must be able to navigate various areas of the hotel premises. Travel Less than 5% Equal Opportunity Employer Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description POSITION PURPOSE: Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience., • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues., • Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop associates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest opportunities. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Address guests' service needs in a professional, positive, and timely manner., • Assist other employees to ensure proper coverage and prompt guest service., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide assistance to coworkers, ensuring they understand their tasks., • Talk with and listen to other employees to effectively exchange information., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Assists Management • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Coordinate tasks and work with other departments to ensure that the department runs efficiently. Working with Others • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. . Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Reports/Recordkeeping • Complete designated cashier and closing reports in the computer system. Maintenance/Security • Notify Security of any guest reports of theft. Candidate Profile Analytical Skills • Problem Solving, • Learning, • Computer skills, • Decision-Making Interpersonal Skills • Team Work, • Customer Service Orientation, • Interpersonal Skills, • Diversity Relations Communications • Listening, • Communication, • English Language Proficiency, • Telephone Etiquette Skills, • Applied Reading, • Writing, • Electronic communication Personal Attributes • Dependability, • Integrity, • Positive Demeanor, • Initiative, • Stress Tolerance, • Adaptability/flexibility, • Presentation, • Safety orientation, • Innovation, • Self development Organization • Planning and Organizing, • Multi-tasking, • Time management, • Detail Orientation Physical Abilities • Visual Acuity Assists management • Resolving Conflict, • Team Building Education or Certification • High school diploma/G.E.D. equivalent Education: High school diploma/G.E.D. equivalent Related Work Experience: At least 1 year of related work experience Supervisory Experience: At least 1 year of supervisory experience License: N/A Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description We are a fast-growing company dedicated to creating seamless, customized experiences for our clients. Were looking for a highly organized and creative Itineraries Specialist to design and coordinate unique and memorable journeys for our clients. Key Responsibilities: Design personalized itineraries tailored to each clients needs and preferences. Research destinations, activities, and experiences to create unique recommendations. Manage schedules and bookings for accommodations, transportation, and activities. Provide clients with detailed itineraries and ensure all arrangements are confirmed. Handle adjustments or changes with professionalism and efficiency. What Were Looking For: Excellent organizational and multitasking skills. Strong communication and problem-solving abilities. A passion for creating meaningful and well-planned experiences. Ability to work independently and meet deadlines. Prior experience in planning or coordinating itineraries is a plus (training provided for the right candidate). What We Offer: Flexible remote work opportunities. Comprehensive training and ongoing support. A collaborative and rewarding work environment. Competitive pay and opportunities for growth. Description We are seeking a dedicated and detail-oriented Reservation Agent to join our team in the hospitality industry. This remote position is available to candidates from all educational backgrounds and experience levels. As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for our guests. You will be responsible for handling reservations, providing information about our services, and maintaining our booking system efficiently. The ideal candidate thrives in a fast-paced environment and possesses excellent customer service skills. Responsibilities Handle incoming reservation requests via phone, email, and online platforms. Provide accurate information regarding hotel services and availability. Update and maintain the booking system with current reservation details. Resolve customer inquiries and issues in a timely manner. Process payment information and confirm reservations with guests. Collaborate with other departments to ensure a seamless guest experience. Track and report on reservation trends and guest feedback. Requirements High school diploma or equivalent (ANY educational background accepted). Proficient in computer applications and booking systems. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to work independently and as part of a team. Previous experience in hospitality or customer service is a plus, but not required.

Job Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Bilingual English/Spanish

The Reservations Sales Specialist is responsible for selling and coordinating reservations for a cluster of South Florida luxury hotels, including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club, and Four Seasons Hotel and Residences Fort Lauderdale.

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We're actively seeking a Leasing Consultant for Smathers Plaza in Miami, FL. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • Monitoring local market trends and updating property comparables to keep an eye on what our competitors are doing. The ideal candidate will possess: • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Onesite experience a plus. Benefits as a TRGM Employee: • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time., • Opportunities for Professional Development and Tuition Reimbursement. TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. We are looking for a detail orientated Room Inventory Controller who will be responsible for coordinating the assignment of guest rooms to ensure that all special requests are accommodated and all reservations are assigned to confirmed accommodations. Examples of duties (includes but is not limited to the following): • Track room inventory availability for all accommodation types for day of and all future days., • Pre-assign arrivals for various types of confirmed accommodations and special requests., • Generate arrival list and pre assign various types of confirmed accommodations including special requests and VIP assignments., • Keep Front Office Manager and other appropriate leaders apprised when inventory controls need adjusting or when other actions to accommodate guest demands are necessary., • Assist with check-in/check-out of guests, answer phones during high-volume activities, and perform other related guest services activities. Performance Requirements (Knowledge, skills and abilities): • Knowledge of hotel Front Office operations., • Ability to multi-task. Attention to detail., • Analytical and problem solving skills., • Ability to operate basic office equipment (i.e., computer, calculator, and multi-line telephone system)., • Ability to read, write, and understand English., • Ability to perform basic math skills., • Ability to communicate effectively and establish and maintain effective working relationships with staff and guests., • Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions. Education: • High school education or equivalent. Experience: • 1 year experience of Front Desk, Reservations, and/or Rooms Control experience in a fast pace environment preferred. Experience with Opera PMS system preferred.

Four Seasons Hotel Miami is looking for a Pool and Restaurant Host/ess who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. The position will greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. What You Will Do • Set up the host/hostess stand, review the reservation book, and provide recommendations for the pool deck setup., • Inspect and enhance the cleanliness of each pool section, ensuring proper lounge setup before opening., • Check and maintain the condition and appearance of menus and lists., • Develop a comprehensive understanding of menus, ingredients, and daily availability., • Assign seating while considering service standards., • Familiarize yourself with server stations, daily assignments, timing patterns, and maximum workload capacity., • Greet guests promptly, courteously, and graciously with eye contact, a smile, and good posture., • Seat reservations promptly at a pre-set lounge for the specified party size., • Immediately address guest dissatisfaction and report actions taken to the manager., • Answer telephones according to Four Seasons' standards, taking reservations or providing information about the restaurant or other hotel services. Benefits Four Season Employees Enjoy • Competitive Employee Health, Basic Dental and Vision Insurance, • Complimentary Rooms Nights at Four Seasons, • Exclusive discount and travel programs with Four Seasons, • Vacation, Sick and Holiday Pay, • Paid Parental Leave, • 401k plan with match, • Energizing Employee Culture where you are encouraged to be your true self!, • Comprehensive learning and development programs to help you master your craft., • Inclusive and diverse employee engagement events all year-round., • And so much more!

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Carry a cell phone at all times. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Participate in required M.O.D. program as scheduled Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Assist in preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Highgate Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Qualifications At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. The ability to demonstrate exceptional Customer Service Skills. Must be proficient in Windows and Microsoft Office. Able to work long hours as sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services. Responsibilities: • Supervise daily shift processes, ensuring all team members adhere to standard operating procedures., • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation., • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service., • Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc., • Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays, paid time off, and additional perks, including access to our employee assistance program and fund. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The host will greet and seat guests as they enter the Fontana Restaurant. A host is also responsible for selling, and booking large party reservations for all Biltmore restaurant outlets. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended., • Greet guests; acknowledge guests., • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Maintain positive guest relations at all times., • Resolve guest complaints, ensuring guest satisfaction., • Monitor and maintain cleanliness, sanitation and organization of the restaurant., • Maintain complete knowledge of:, • Daily house count, VIPs in-house, arrivals/departures., • Scheduled group activities and locations within resort., • All resort facilities and services., • Hours of operation of each outlet., • Answer department telephone., • Forward the phone at the end of the shift and leave hostess stand clean and organize., • Organize the host stand for service., • Make sure the Armoire is always clean and organized., • Maintain all menus clean and display them at host station., • Make sure that all tables are properly set., • Clean chair cushions., • Don't leave the host stand unless authorized by a manager or supervisor., • Make sure that all tables are approached by a server and utilize guest surname., • Help servers with drink orders., • Monitor all guest activity in assigned work area; be alert to any sign of trouble. Ensure safety of guests and enforcement of pool rules precautions according to department standards., • Utilize first aid when situations demand such., • Complete closing duties and paperwork., • Clean designated equipment and sections., • Restock items for next shift., • Secure storage areas., • Other duties as assigned. Requirements Experience and Education Required • Education, • None required, • Experience, • Minimum one year restaurant experience preferred Skills Required • Must be able to:, • Speak, read, write and understand the English language., • Compute accurate mathematical calculations., • Provide legible communication and directions., • Perform job functions with attention to detail, speed and accuracy., • Prioritize and organize., • Think clearly, remaining calm and resolving problems using good judgment., • Follow directions thoroughly., • Understand guest's service needs., • Work cohesively with co-workers as part of a team., • Work with minimal supervision., • Maintain confidentiality of guest information and pertinent resort data., • Use a computer keyboard and possess basic typing skills., • Possess moderate to advanced computer skills., • Work in a dynamic and constantly changing environment and adept to multitasking. Physical Demands • Must be able to:, • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Use, carry, and operate all necessary office equipment using finger dexterity., • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity., • Visually look at a computer for extended periods of time., • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. Success Criteria • Team Player, • Demonstrates co-operation within the team and with other departments, • Listens carefully and works well with others, • Has a positive influence on others in the team and clearly enjoys working with people, • Guest Focused, • Anticipates guests' needs and is sensitive to people from all cultures, • Has a natural, warm smile and a friendly and passionate approach, • Demonstrates confident, helpful and genuine behavior with internal and external guests, • Delivers their Best, • Has energy and sense of urgency for his/her work, • Resourceful, makes things happen and looks for ways to work more efficiently, • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact), • Composed, • Able to stay calm under pressure, • Demonstrates maturity and ability to cope with the unexpected, • Never lets personal feelings interfere with delivering the highest standards, • Trustworthy and responsible, • Excellent records of attendance and punctuality, • Is reliable and demonstrates the ability to work without supervision, • Demonstrates a high level of personal integrity, honesty and trust, • Time Management, • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner., • Listening, • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Licenses or Certifications • N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education. The Executive Operations Administrator exhibits a high level of professionalism, proactive thinking, and the ability to anticipate the needs of C-level executives and campus operations. This individual must possess the capability to manage sensitive and confidential information while supporting executive leadership. The position requires comprehensive administrative and operational support, as outlined below. The successful incumbent will have advanced proficiency in Microsoft Word, Excel, and PowerPoint, along with exceptional written and verbal communication skills. Key responsibilities include coordinating activities and communications across multiple campuses, departments, and programs on behalf of the Chancellor and executive leadership. The role will also oversee event logistics, manage complex calendars for C-level executives, organize domestic and international travel, track executive team budgets and time off, and compile data reports. Additionally, the incumbent will be responsible for creating and editing time-sensitive presentations, handling phone communications, and managing expense reporting and spreadsheets to support institutional needs. This role requires a proactive individual capable of leading high-level administrative functions and ensuring the smooth operation of campus activities. Calendaring Coordinate, schedule and update of calendars across time zones and geographies. Collaborate with other administrative assistants to coordinate university meetings, group discussions and ongoing executive-level committee meetings on behalf of the Chancellor. Compile and distribute meeting agendas and minutes for executive level meetings. Manage high volume meeting requests for the Office of the Chancellor; critically prioritize meetings to ensure effective and efficient scheduling and use of time. Events And Logistics Provide primary support for meetings to include, but not limited to, arranging meeting logistics, preparing agendas, collecting any supporting information, and compilation/distribution of meeting minutes. Work in collaboration with IT department to ensure a smooth and seamless meeting experience. Meeting platforms include live meetings/interactive software, video conferences, conference calls, Town Halls, etc. Coordinate offsite meetings and logistics, and associated hotel accommodations, catering, room set up, document preparation, etc. In partnership with the Campus Director, coordinate, develop and support local campus events and functions. Expense Reporting And Invoicing Manage and prepare expense reports using online expense portal and/or manual methods; submit for reimbursement. Proactively manage any extraordinary expenses to ensure appropriate approval prior to expenditure. Collaborate with Controller and Accounts Payable department to manage expense and invoicing process for the Office of the Chancellor. Travel Planning: Manage domestic and international travel itineraries to include coordinating travel and lodging arrangements, updating calendars with travel information and confirming reservations. Conduct research as needed for travel arrangements to ensure efficiency and cost-effectiveness. Create detailed itineraries with all pertinent information to ensure a seamless travel experience. Communications: Provide a bridge for smooth communication between the senior leader's office and internal departments, while demonstrating credibility, trust and support. Prepare general communications to ensure timely and clear dissemination of university-critical information. Review and edit communications and presentations on behalf of senior leadership. Reporting, Presentations And Project Management: Prepare documents such as spreadsheets and PowerPoint presentations, create and maintain organizational charts, handle correspondence, take meeting minutes, and prepare documents as directed. Prepare, process, and maintain database for special reports, including invoices, check requests, time off forms, expense reports, memberships, subscriptions and other needs as directed. Establish an organized system for maintaining regular and confidential files and records. Anticipate the needs of the institution; assume responsibility for projects and make recommendations about current processes and procedures. Monitor and order supplies and manage office equipment requests in relation to maintenance; printers, copier service calls, and other needs as requested. Student And Guest Support: Act as the first point of contact for potential students and guests in the reception area; responsible for dealing with inquiries on the phone and face-to-face. Create and maintain a schedule to ensure proper coverage of the front desk receptionist area across campus locations; identify, engage and oversee supplemental workers for the receptionist function. Board Support And Liaison: Serve as the senior leader's administrative liaison to the USAHS Board of Directors. Assist board members with travel arrangements, lodging, and meal planning as needed. Maintain discretion and confidentiality in relationships with all board members. Comply with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format. Other Duties And Responsibilities May perform other duties and responsibilities that management may deem necessary from time to time. Travel/Availability: US domestic travel required to campuses; must be able to travel to support university events including Board meetings, awards ceremonies, etc. in support of the Office of the Chancellor. May require occasional evening and weekend work as needed for business needs and to support the senior executive's agenda. Position In Organization: Reports To: University Chancellor Positions Supervised: Customer Service Coordinator and Student Workers on occasion. Technical, Managerial, And People Skills Required: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be a detail-oriented self-starter who can work both individually and in a collaborative team environment; have the ability to handle multiple tasks in a constantly changing environment. Strong ability to multitask and handle competing priorities, solid organizational skills, and a customer service orientation. Demonstrates critical thinking skills to synthesize information quickly to determine the appropriate path for action and resolution. Excellent written and verbal communication skills; excellent listening and assimilation skills and the ability to thrive in a fast-changing environment. Ability to manage confidential information with integrity, discretion and a high level of trust and integrity Must possess solid and advanced level skills in MS Outlook, Word, Excel, PowerPoint, and SharePoint; knowledge of Visio is a plus. Education And/Or Experience: High school diploma required. Secondary education or a degree in a business school, trade school or an associate degree highly preferred. A minimum of 5 -7 years of administrative support experience, preferably at the executive level, experience working in higher education is highly preferred. Business Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Drives Results - Consistently achieving results, even under tough circumstances. Innovation - Creating new and better ways for the organization to be successful. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Work Environment: Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. Physical requirements of this position include the following: Lifting up to 30 lbs Hiring Range: $79,300 - $111,510

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $12 per hour plus $5-$9 per hour in tips. Work Schedule: The work schedule for this position consists of PM shifts. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% The total amount of time for all functions of the job - 100% Education: • High school diploma or general education degree (GED) Required Licensure, Certification, etc.: • Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: • One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: • Knowledge of principles and processes for providing customer and personal services. Skills: • Ability to read and write standard English language, • Ability to read and comprehend simple instructions, short correspondence and memos, • Ability to write simple correspondence, • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization, • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money, • Ability to understand 24 hour and military time systems, • Ability to understand rates applicable to time passed, • Ability to operate a manual transmission is highly desirable, • Perform parallel parking Authority to Act: • Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: • The employee has control over resources available only. The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment: The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel: Travel of up to 5% may be required.

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Responsible for providing courteous and competent services to ensure all guest requests, to include same day room preference requests, are provided in a timely and efficient manner. Must be flexible to work a varied shift, including overnight, weekends, and holidays based on the business demands. Examples of Duties, includes but is not limited to the following: • Answer incoming calls from hotel guest rooms for housekeeping services, hotel-related requests, and general inquiries/guest complaints., • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem., • Record and monitor customer requests via HotSos computer system and follow up with guests to ensure their requests or problems have been met to their satisfaction., • Monitor and confirm pre-assigned arrivals for various types of confirmed accommodations and special requests. Confirm and monitor "day of arrivals" and queued reservations., • Keep Guest Services Supervisor, Front Office Manager, and other appropriate Leaders apprised of adjustments needed with room inventory types and when other actions to accommodate guest demands are necessary., • When necessary, assist with check-in/check-out of guests, assist guests with safety deposit boxes, and assist Guest Service Agents with modification of room assignments for same day arrival guests., • Post late checkout fees and assist with upgrade requests., • Perform other related duties as assigned., • Well organized and demonstrated strong problem solving skills., • Ability to communicate effectively and establish and maintain effective working relationships with staff., • Bilingual highly desirable., • Front desk/customer service experience preferred., • High school education or equivalent. College degree preferred.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep. Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures. • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest., • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction., • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift., • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone., • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests., • Comply with Four Seasons' Work Rules and Standards of Conduct., • Work harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator., • Ideal candidates will have at least one year hotel experience in a luxury hotel., • Written, spoken and reading proficiency in the English language., • Fluency in a language other than English strongly preferred., • Must be able to work all shifts including AM, PM, weekends, and holidays., • Computer knowledge., • Knowledgeable of Miami areas., • Competitive Employee Health, Basic Dental and Vision Insurance, • Complimentary Rooms Nights at Four Seasons, • Exclusive discount and travel programs with Four Seasons, • Vacation, Sick and Holiday Pay, • Paid Parental Leave, • 401k plan with match, • Energizing Employee Culture where you are encouraged to be your true self!, • Comprehensive learning and development programs to help you master your craft., • Inclusive and diverse employee engagement events all year-round., • And so much more! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the dis

Job Description Job Summary: We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Effective communication skills required, • Flexibility in work schedule required, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms., • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience., • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications., • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations., • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions., • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators., • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules)., • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets., • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows)., • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure., • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment., • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives., • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner, • Must stay abreast of all rules and regulations to ensure compliance, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency. Responsibilities The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT., • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows., • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations., • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets., • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues., • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover., • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting., • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems., • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths., • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations., • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review., • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets., • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals., • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.