General Manager
13 days ago
Chicago
Job DescriptionDescription: JETSET Pilates is seeking a dynamic and results-driven General Manager to lead all aspects of studio performance, team development, membership growth, and client experience. This is a highly visible leadership role responsible for driving revenue, building community, and ensuring operational excellence across the business. The General Manager is both a business leader and brand ambassador who embodies the JETSET Pilates culture and values. They are committed to developing their team, fostering a positive studio environment, and delivering an exceptional experience for clients and staff alike. As a key leader within the organization, the General Manager is expected to complete the JETSET Pilates Instructor Training Program and teach an average of 8 classes per week. In addition, they are expected to maintain a strong in-studio presence by being on-site during a minimum of 20 classes per week to support team development, client engagement, and operational success. Duties and Responsibilities: Studio Operations • Oversee all day-to-day studio operations and ensure execution of company standards, policies, and procedures., • Deliver an exceptional and consistent client experience that reflects the JETSET Pilates brand., • Create, monitor, and maintain class schedules and staffing schedules to support business needs., • Ensure all client inquiries, issues, and concerns receive a positive and timely resolution., • Maintain inventory levels for retail, beverages, and studio supplies., • Ensure the studio environment remains clean, organized, and operating at the highest standards. Sales & Business Performance • Own studio revenue goals, membership growth, retention, and overall business performance., • Analyze key performance indicators, including sales, utilization, retention, payroll, and expenses., • Develop and execute strategies to improve studio performance and achieve growth targets., • Drive lead generation, membership sales, and client retention efforts., • Partner with leadership to implement company-wide initiatives and growth strategies. Team Leadership & Development • Recruit, coach, develop, and retain a high-performing team of instructors, Studio Leads, and support staff., • Foster a positive, accountable, and performance-driven culture., • Provide ongoing feedback, training, and professional development opportunities., • Lead team meetings, training sessions, and social events to strengthen engagement and team culture., • Serve as a role model for professionalism, leadership, and the JETSET Pilates experience. Community & Marketing • Develop and execute local marketing initiatives to drive client acquisition and brand awareness., • Build and maintain relationships within the local health, fitness, and wellness communities., • Establish partnerships with local businesses, influencers, and corporate organizations., • Represent JETSET Pilates at community events, networking opportunities, and studio activations., • Support and execute studio events that drive engagement and membership growth. Instruction & Client Experience • Successfully complete the JETSET Pilates Instructor Training Program., • Teach an average of 8 classes per week while maintaining exceptional instructional quality., • Create a welcoming, motivating, and inclusive environment for clients of all fitness levels., • Support instructor development by leading through example and upholding coaching standards.Requirements:, • 3+ years of leadership experience in boutique fitness, hospitality, retail, or a related customer-focused industry., • Proven success driving sales, membership growth, and business performance., • Strong leadership skills with experience developing and managing teams., • Excellent communication, organizational, and problem-solving abilities., • Comfortable analyzing business metrics and using data to drive decisions., • Ability to multitask and thrive in a fast-paced environment., • Passion for health, fitness, wellness, and community building., • Flexible availability, including early mornings, evenings, weekends, and holidays as needed. What Makes a Successful General Manager • Inspiring leader who motivates and develops high-performing teams., • Results-oriented with a strong business and sales mindset., • Hands-on operator who leads by example and takes ownership of outcomes., • Exceptional relationship builder with both clients and team members., • Highly organized, adaptable, and solution-focused., • Passionate about fitness, wellness, and creating an outstanding member experience., • Dedicated to growing the JETSET Pilates brand and fostering a strong studio community.