Sales & Customer Service Specialist
3 days ago
Wichita
Job DescriptionBenefits: • tips, • Employee discounts, • Opportunity for advancement, • Paid time off, • Training & development Pay: Average total compensation $14–19/hour (hourly base + tips) Love dogs, sales, and fast-paced environments? At Scenthound, we’re focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We’re looking for a driven, energetic team member to join our front-of-house team as a Sales & Customer Experience Specialist. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance. Why Join Scenthound? • Competitive hourly pay + tips, • Average total earnings of $14–19/hour, • Merit-based pay increases, • Paid vacation, • Complimentary membership for your dog, • Clear growth path into Assistant Manager and Manager roles, • Cross-training and leadership development opportunities What You’ll Do As a Sales & Customer Experience Specialist, you’ll help drive both customer satisfaction and business performance. Responsibilities include: • Drive membership sales through customer education and relationship building, • Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales, • Recommend service upgrades, add-ons, and retail products, • Build and follow up with sales leads, • Answer phones, schedule appointments, and manage customer accounts, • Resolve customer concerns and create positive client experiences, • Retain memberships and strengthen customer loyalty, • Support daily operations and keep the front area clean and organized, • Cross-train in multiple areas to support team needs and business growth What We’re Looking For We’re looking for someone who is: • Goal-oriented and motivated by performance, • Confident in sales and comfortable making recommendations, • Energized by a fast-paced environment, • Strong at multitasking and staying organized under pressure, • Friendly, outgoing, and excellent with customers, • Accountable and KPI-driven, • Comfortable giving and receiving feedback, • Passionate about dogs and dog wellness Experience Preferred • Sales experience strongly preferred, • Customer service experience (retail, restaurant, hospitality, or similar), • Comfortable using technology and computer systems, • Reliable transportation required Physical & Role Expectations • Ability to stay active and on your feet throughout shifts, • Comfortable moving quickly in a busy environment, • Willingness to work as part of a highly collaborative team, • Ability to adapt and shift priorities throughout the day This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance.