Flex Medical Assistant Bilingual a Plus (Spanish or Vietnamese)
25 days ago
New Orleans
Job Description Summary The Flex Medical Assistant (Flex MA) is a versatile, dual-role member of the care team who rotates between front desk operations and direct clinical support based on daily staffing needs and patient volume. The Flex MA is a critical link between administrative and clinical functions, ensuring that patients receive a seamless, welcoming, and high-quality experience from check-in through encounter. This position requires strong communication skills, clinical competency, adaptability, and a deep commitment to the communities served by New Orleans East Louisiana Community Health Center (NOELA). Responsibilities Front Desk & Administrative Duties • Greet and register patients in a courteous, culturally responsive manner, • Verify and update patient demographics, insurance information, and consent forms in the EHR, • Schedule, confirm, and manage patient appointments; coordinate same-day and walk-in scheduling, • Collect and process co-pays, sliding scale fees, and patient payments accurately, • Answer multi-line phone system; triage and route calls appropriately, • Prepare and distribute encounter paperwork and patient education materials, • Scan and index medical records and referral documents into the EHR, • Monitor and manage the waiting room to ensure patient comfort and flow, • Communicate wait times and delays to patients professionally, • Assist with prior authorization requests and referral coordination, • Maintain front desk logs, end-of-day reconciliation, and audit-ready documentation Clinical & Patient Care Duties • Room patients and obtain vital signs (blood pressure, pulse, temperature, height, weight, BMI, oxygen saturation), • Record and update chief complaint, reason for visit, and health history in the EHR, • Assist providers with examinations, minor procedures, and patient education, • Administer injections, vaccinations, and medications per provider order and state scope of practice, • Perform point-of-care testing (urinalysis, glucose, rapid strep, pregnancy tests, etc.) and document results, • Prepare and stock exam rooms; ensure cleanliness, organization, and compliance with infection control standards, • Process prescription refill requests and route to providers for review, • Follow up with patients on labs, imaging, and referral results under provider direction, • Collect and properly label laboratory specimens; prepare for courier or on-site processing, • Support chronic disease management workflows including care gap closure and preventive health reminders, • Assist with Centering Pregnancy group prenatal sessions and other group visit models as assigned, • Maintain equipment logs, autoclave records, and supply inventories Flex & Cross-Functional Duties • Rotate between clinical and front desk assignments based on staffing needs and direction of Practice Manager, • Serve as a bridge communicator between clinical and administrative teams to optimize patient flow, • Cover for front desk or MA absences to ensure continuity of care and operations, • Participate in huddles, staff meetings, and quality improvement activities, • Support onboarding and peer mentorship of new MA staff as needed, • Complete required training, compliance modules, and continuing education annually Minimum qualifications • High school diploma or GED required, • Completion of an accredited Medical Assistant training program, • Current Medical Assistant Certification preferred or five years experience as a Medical Assistant, • Minimum three (3) year of experience as an MA, • Proficiency with electronic health records (experience with Athena, or similar preferred), • Strong knowledge of HIPAA and patient confidentiality requirements, • Ability to work in a fast-paced, high-volume Federally Qualified Health Center environment, • Excellent interpersonal, communication, and organizational skills, • Bilingual in English and Vietnamese a strong plus; other language proficiency welcomed Job Posted by ApplicantPro