Fitchburg
Job DescriptionJob Title: BakerDepartment: BakeryFLSA: Non-Exempt General Function:Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies: • Partnerships, • Growth mindset, • Results oriented, • Customer focused, • Professionalism Reporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: Apprentice Baker, Bakery Designer, Wrapper, Fryer Primary Duties and Responsibilities: • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store., • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store., • Makes an effort to learn customers’ names and to address them by name whenever possible., • Assists customers by: (examples include), • escorting them to the products they’re looking for, • securing products that are out of reach, • loading or unloading heavy items, • making note of and passing along customer suggestions or requests, • performing other tasks in every way possible to enhance the shopping experience., • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders., • Checks orders for the day and sets up a timeline and production schedule., • Prepares make up, bakes, and fries all department products as needed., • Reviews the status and appearance of product for freshness and pulls by stale date., • Invoices and puts away product as instructed by the department manager., • Anticipates product needs, not only for the current day but subsequent days., • Inspects incoming products quality and quantity, e.g. mispicks., • Understands the use and issues related to bakery equipment and follows up on potential maintenance issues., • Checks signage for correct labels on ad items., • Reviews department for potential safety issues, e.g. hot racks or knobs in hot water., • Operates as a lead with bakery clerks., • Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day)., • Proofs necessary items., • Pulls product from the freezer or the cooler., • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat., • Maintains strict adherence to department and company guidelines related to personal hygiene and dress., • Adheres to company policies and individual store guidelines., • Reports to work when scheduled and on time. Secondary Duties and Responsibilities: • Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager., • Reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products., • Writes the department schedule and ensures employees are at work, on time, and finds replacements, when necessary, in bakery manager’s absence., • Assists in other areas of store as needed., • Performs other job-related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions, • Ability to do arithmetic calculations involving fractions, decimals, and percentages, • Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction. Education and Experience:High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience. Physical Requirements: • Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects., • Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision, • Must be able to perform the following physical activities: Stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions:This position is continually exposed to flour, noise, and temperature extremes. There is frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. This is a fast-paced work environment with significant pressure. Equipment Used to Perform Job:Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine. Contacts:Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly. Confidentiality:Has access to confidential information including sales. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre-employment drug screen.