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Security Engineer You will take ownership of through-life network security and infrastructure protection across critical satellite and telecommunications networks. This position gives you direct control over the design, implementation and long-term security posture of vital connectivity frameworks within the defence and national security sector.Salary\n\n • Base salary of £50,000 per annum.\nThe work\n\n, • Develop and embed information security plans and operational policies.\n, • Monitor security tools to identify, investigate, and resolve live incidents.\n, • Test critical customer and internal systems for vulnerabilities.\n, • Deliver technical advice to internal engineering groups regarding global network design.\n, • Create and update architectural documentation, support guides, and schematics.\nYour profile\n\n, • Hands-on engineering background with Cisco and Juniper platforms.\n, • Experience deploying and troubleshooting security toolsets including SIEM and IDS/IPS.\n, • Knowledge of penetration testing methodologies and computer forensic tools.\n, • Understanding of General Data Protection Regulation requirements.\n, • Background in telecommunications or maritime communications is advantageous.\n, • Experience working on UK Ministry of Defence or government systems is beneficial.\nEssential requirements\n\n, • British nationality and eligibility to achieve Security Check clearance.\n, • Five years of experience designing and managing secure multi-network systems.\n, • Strong technical capability across Cisco firewalls, routers, and switches.\n, • Practical understanding of Information Standardisation Organisation 27001 compliance.\nLocation and setup\n\n, • Based full-time onsite at the facility in Surrey.\n Due to the nature of work at our client’s site, these vacancies are only open to British Citizens who hold SC clearance or can obtain it. This is a permanent role. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to high-technology industries. Thank you for your interest. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You may resubmit your CV or details in the future, and we shall assess your suitability then.

Technical Product Manager£40-45,000 + Excellent Benefits + Comprehensive Training Must be eligible for SC Clearance (Minimum 5 Years in UK) \n Technical Product ManagerLocation: Redhill / Hybrid Post Probation (with occasional travel)Sector: Satellite Communications / Telecoms / Technology \n The OpportunityWe’re looking for a Technical Product Manager to take ownership of a portfolio of cutting-edge satellite and connectivity products. This is a high-impact role where you’ll sit at the heart of product, engineering and commercial teams, driving products from concept through to launch and beyond. \n You’ll act as the technical voice of the product, translating complex solutions into clear, compelling value propositions for both internal stakeholders and external customers. \n If you thrive in a fast-paced, technology-driven environment and enjoy working across global teams, this is a brilliant opportunity to shape the future of satcom and connectivity solutions. \n What you’ll be doing \n\n • Own the full product lifecycle, from concept through to end-of-life\n, • Act as the technical product SME across satellite and communications solutions (e.g. Starlink, OneWeb, Iridium, Inmarsat, Cobham) \n, • Translate technical capabilities into customer-focused messaging (white papers, presentations, product collateral etc.) \n, • Support go-to-market strategy, defining positioning, benefits and target customers\n, • Partner closely with Sales, Marketing and Engineering to successfully launch new products and services \n, • Lead product evaluations and collaborate with engineering teams on new solutions\n, • Deliver customer demos, technical workshops and internal training sessions \n, • Capture requirements for internal and external software development projects\n, • Manage relationships with hardware vendors and assess new product capabilities\n, • Conduct competitor analysis and support ongoing product innovation\n\n What we’re looking for \n Essential experience: \n\n • Proven background in Technical Product Management\n, • Strong understanding of IP networking\n, • Experience in satellite communications, telecoms or technology sectors \n, • Experience working with hardware vendors / manufacturers\n, • Strong stakeholder engagement skills across technical and non-technical audiences\n, • Experience with requirements capture and product development\n, • Solid project management capability\n, • Confident communicator with excellent written and verbal skills\n\n Desirable: \n\n • Knowledge of VSAT networks and infrastructure \n, • Familiarity with modern satellite systems and digital communications\n, • Exposure to Linux / Windows environments\n\n Why apply? \n\n • Work on cutting-edge global connectivity solutions\n, • Be the technical voice influencing product direction and strategy\n, • Collaborate with cross-functional teams across international markets\n, • Opportunity to shape and launch innovative products in a growing sector\n\n Interested? \n If you’re a technically strong Product Manager who enjoys bridging the gap between engineering and commercial teams, we’d love to hear from you.

Graduate Communications Engineer (SC Clearance) \n £28,000 - £32,000 + Company Benefits + Training + Progression + Company BonusRedhill - Hybrid \n Are you a Graduate Communications Engineer or similar looking to join an industry-leading company where you'll work on cutting-edge networking projects, receive specialist training from industry experts, progress into senior engineering positions and gain SC clearance? \n This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and a global workforce of more than 250 employees. \n In this role, you will support the design, build and deployment of enterprise networking and communications solutions for customers worldwide. Working within the Enterprise Engineering team, you will configure and troubleshoot networks, support customer projects from installation through to commissioning, produce technical documentation, and help evaluate new technologies and products, with occasional travel to customer sites across the UK and internationally. \n This role would suit a Graduate Communications Engineer or similar looking to kick-start their career with a global technology company, working on innovative networking projects while receiving specialist training and clear progression into senior engineering roles. \n The Role: \n\n • Design, build and support enterprise networking and communications solutions\n, • Configure, test and troubleshoot customer networks and IT infrastructure\n, • Support projects through installation, commissioning and ongoing technical support\n, • Produce technical documentation and evaluate new networking technologies\n, • Monday - Friday - 9 - 5:30\n\n The Person: \n\n • Degree, HND or HNC in Computer Science, IT, Electronics or similar\n, • Knowledge of TCP/IP networking, routing, switching and firewalls\n, • Eligible to obtain and maintain SC Clearance and commutable to Redhill\n\n Reference: BBBH26010 \n Networking, Datacomms, TCP, IP, Routing, Switching, Firewalls, Satellite, Communications, VSAT, LTE, Systems, Integration, Troubleshooting, Linux, High Availability, Infrastructure, Network, Security, SC Clearance, Graduate, Redhill, Croydon, Surrey, LondonIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

\n Description\n Insurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. \n The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services. \n The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. \n This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. \n The Role \n Service Strategy & leadership. \n \n • \n Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned. \n • \n Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement. \n • \n Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture. \n • \n Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management). \n • \n Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution. \n • \n Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions. \n • \n Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise. \n \n Service delivery & performance. \n \n • \n Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. \n • \n Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. \n • \n Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review. \n • \n Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies. \n \n Client Service Management & Assurance \n \n • \n Function as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations. \n • \n Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. \n • \n Lead the development of coordinated client transparent service and incident communications \n • \n Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. \n \n Service tooling and reporting \n \n • \n Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. \n • \n Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making. \n • \n Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. \n • \n Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. \n • \n Manage ITSM and service tooling vendor relationships, including contract oversight and performance management. \n \n Service Transition & Operational Readiness \n \n • \n Lead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live. \n • \n Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer. \n • \n Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations. \n • \n Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release. \n \n Continuous service improvement & transformation \n \n • \n Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes. \n • \n Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. \n • \n Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. \n • \n Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress. \n \n People Leadership & Talent Development \n \n • \n Lead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning. \n • \n Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage. \n • \n Build clear career pathways and development opportunities to attract, retain, and grow talent across the function. \n • \n Manage succession planning for key roles, ensuring organisational resilience and leadership continuity. \n • \n Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations. \n \n Commercial & Cost-to-Serve \n \n • \n Own the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience. \n • \n Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning. \n • \n Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin. \n • \n Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight. \n \n Headlines success measures: \n \n • \n Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention. \n • \n Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT). \n • \n Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc. \n • Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance.\n, • Efficiency: Exceed client incident SLAs, reduced resolution times etc.\n Qualifications\n What you’ll bring \n Essential \n • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation. \n • Proven track record leading a multi-location, global service management function of 50+ people. \n • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge). \n • Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level. \n • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans. \n • Commercially astute, with the ability to understand and influence the commercial impact of service decisions. \n • Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment. \n • Strong decision-making and critical thinking skills, with a proactive and strategic mindset. \n • Experience leading complex cross-functional programmes and continuous improvement initiatives. \n • Experience driving organisational change and building a culture of continuous improvement. \n Highly Desirable \n • Experience in insurance, financial services, or regulated B2B software markets. \n • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements). \n • Experience adopting AI/automation within service operations. \n • ITIL Managing Professional or ITIL Strategic Leader certification. \n • Bachelor’s degree in business administration, Management, Information Technology, or a related field; MBA is an advantage. \n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com. \n (ICTTECH CS2026_05R) \n #J-18808-Ljbffr

The Communications & Storytelling Lead, AI-Native Engineering is a global role responsible for leading the storytelling and communications strategy for Pfizers AI-native engineering transformation. This role translates the work of engineering teams to demonstrate, across divisions, what our platforms make possible and how they're helping teams reinvent the way they work with AI. This role builds e... \n \n ZIPC1_UKTJ

Product Manager (Satellite Communications / DV Clearance)£65,000 - £85,000 + Company Benefits + Progression + Training + Progression + Company BonusRedhill - HybridAre you a Product Manager with IP networking experience looking to join an industry-leading business, where you'll shape next-generation connectivity solutions, receive DV clearance sponsorship, progress your career, and increase your earnings through a company bonus?This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and a global workforce of more than 250 employees.In this role, you will act as the technical product lead, supporting product strategy, go-to-market activity and product positioning across providers such as Starlink, OneWeb and Inmarsat. You will translate technical capability into clear commercial messaging, support sales and marketing with product knowledge and collateral, lead internal training, and work with engineering and suppliers on requirements, product lifecycle and new service launches.This role would suit a Product Manager with IP networking experience, who can work across technical and commercial teams to support product strategy, go-to-market activity and delivery of global connectivity services.The Role:Act as technical product lead for global satellite connectivity servicesSupport product strategy, positioning and go-to-market delivery across the businessSupport evaluation and integration of new satellite and connectivity technologiesLead internal product training and knowledge sharing across teamsThe Person:Product Manager with IP networking and satcoms experienceExperience working across technical and commercial teamsEligible to obtain SC clearanceReference: BBBH25910AProduct, Management, Technical Manager, Satellite, Communications, Satcoms, IP Networking, Telecoms, Starlink, OneWeb, Inmarsat, SC, DV, Redhill, Surrey, Crawley, CroydonIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.TPBN1_UKTJ

Datacoms Technician – Job Advert£32,000 + Excellent Benefits + Comprehensive Training Must Be Eligible For SC Clearance (Minimum 5 Years in UK) Location: Redhill / Hybrid Post Probation + travel to remote sitesSector: Satellite Communications / Enterprise Networks / Maritime & Remote Connectivity The Opportunity We’re working with a cutting-edge communications provider delivering complex global connectivity solutions across maritime, remote sites and enterprise environments. They’re looking for a Datacoms Technician to join a high-performing Engineering team, supporting and delivering advanced networking solutions across VSAT, LTE and global infrastructures. If you enjoy variety, problem-solving and working with modern communication technologies at scale, this is a brilliant opportunity to develop your career in a highly specialised space. What you’ll be doing You’ll play a key role in supporting and delivering customer network solutions, working across the full lifecycle from build through to support: • Supporting and maintaining complex customer network environments (VSAT, LTE, global networks), • Investigating and resolving escalated technical issues with a structured, customer-focused approach, • Assisting with the build, configuration, testing and ins...

Satellite Communications Technician You will take ownership of complex datacoms and network environments supporting global customer connectivity, shaping how critical remote systems communicate and perform. This role gives you hands-on exposure to advanced satellite and IP infrastructure with clear scope for technical progression and problem-solving autonomy. What you will need Strong understanding of TCP/IP networking, including routing, switching and firewalling Experience in diagnosing and resolving complex technical faults in live environments Background in IT, telecommunications or satellite communications Ability to work both independently and within a technical engineering teamSalary and rewards £30,000 to £32,000 plus career progression opportunities within a specialist engineering environment What you will be doing Supporting and maintaining complex datacomms and network systems across customer environments Investigating and resolving escalated technical issues within agreed service levels Assisting with the build, configuration, testing and deployment of customer networks Working on satellite, VoIP, VPN and IP-based communication systems Producing clear technical documentation across live projects Supporting field activity, including installations and surveys when requiredSkills and background Strong knowledge of networking principles and IP-based communications Experience with routers, firewalls and...

DataComms Technician We are seeking a skilled and motivated Enterprise Network Engineer to join our Enterprise Engineering team. This role offers the opportunity to work on cutting-edge communications and networking solutions that support customers operating in remote, maritime, and global environments, this role is located in Redhill, Surrey - Must hold the full rights to work in the UK You will play a key role in the design, implementation, support, and continuous improvement of customer networks and the companies global infrastructure. Working closely with customers, suppliers, and internal teams, you will help deliver innovative solutions across VSAT, LTE, IP networking, VoIP, virtualisation, cybersecurity, and cloud-based services. Key Responsibilities of DataComms Technician Design, implement, test, commission, and support customer network solutions. Troubleshoot and resolve complex escalated technical issues. Support the delivery of customer projects from initial design through to deployment and ongoing support. Develop and maintain technical documentation for customer and internal solutions. Evaluate new technologies, products, and services for inclusion within the company portfolio. Assist with the design and management of global communications infrastructure, including satellite, LTE, and IP networking services. Participate in customer site surveys, installations, and network configurations, including occasional trave...

Network Security Engineer (Eligible for SC Clearance)Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full TrainingLondonAre you an experienced Network Security Engineer looking to take ownership of network security across complex global systems while working with cutting-edge satellite and communications technology?This is a fantastic opportunity to join a well-established and growing engineering organisation, where you will play a key role in developing and implementing security strategies across both internal and customer environments. You will work closely with compliance and engineering teams to embed robust security practices into daily operations and ensure systems are protected against evolving threats.In this role, you will be responsible for designing, implementing, and maintaining security solutions while actively monitoring threats and responding to incidents. You will utilise tools such as SIEM, IDS/IPS, and vulnerability management platforms to maintain the integrity of networks, as well as carry out investigations into security events and recommend improvements.The ideal candidate will have strong hands-on experience across multi-vendor network environments, with a deep understanding of cybersecurity frameworks and compliance standards such as ISO27001. This position offers a varied and technically engaging workload alongside opportu...

Product Manager (Satcoms / SC Clearance) £40,000 - £50,000 + Company Benefits + Progression + Training + Progression + Company Bonus Redhill - Hybrid Are you a Product Manager with IP networking and satcoms experience looking to join an industry-leading organisation, acting as the technical product lead for global connectivity services, supporting product strategy and go-to-market delivery, with the opportunity to gain SC clearance and increase earnings through a company bonus scheme? This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and a global workforce of more than 250 employees. In this role, you will act as the technical product lead, supporting product strategy, go-to-market activity and product positioning across providers such as Starlink, OneWeb and Inmarsat. You will translate technical capability into clear commercial messaging, support sales and marketing with product knowledge and collateral, lead internal training, and work with engineering and suppliers on requirements, product lifecycle and new service launches. This role would suit a Product Manager with IP networking experience, who can work across technical and commercial teams to support product strategy, go-to-market activity and delivery of...

Position: Technical Product Manager Job ID: MFJ23 Location: Redhill, Surrey (Hybrid Working Available) Rate/Salary: Competitive Salary (DOE) Benefits: Excellent benefits package Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, Subsea and Fire & Security sectors. The below job description outlines the position of: Technical Product Manager Typically, this person will be an experienced Technical Product Manager with strong technical knowledge of satellite communications, IP networking, and technology products. They will be responsible for managing products throughout their lifecycle, supporting product launches, providing technical expertise to internal teams and customers, and translating complex technical features into clear commercial benefits. HSB Technical's client is an established technology and communications business serving global customers across maritime and commercial sectors. Duties and Responsibilities of the Technical Product Manager: • Act as the technical product subject matter expert across a portfolio of satellite communications and technology products., • Support the full product lifecycle from concept, launch, enhancement, and end-of-life management., • Produce and translate technical content into customer-focused collateral including white papers, brochures...

Graduate Communications Engineer (SC Clearance) £28,000 - £32,000 + Company Benefits + Training + Progression + Company Bonus Redhill - Hybrid Are you a Graduate Communications Engineer or similar looking to join an industry-leading company where you'll work on cutting-edge networking projects, receive specialist training from industry experts, progress into senior engineering positions and gain SC clearance? This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and a global workforce of more than 250 employees. In this role, you will support the design, build and deployment of enterprise networking and communications solutions for customers worldwide. Working within the Enterprise Engineering team, you will configure and troubleshoot networks, support customer projects from installation through to commissioning, produce technical documentation, and help evaluate new technologies and products, with occasional travel to customer sites across the UK and internationally. This role would suit a Graduate Communications Engineer or similar looking to kick-start their career with a global technology company, working on innovative networking projects while receiving specialist training and clear progression in...

Join Our Team at Wheels Up At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer. Role Overview: What You’ll Be Doing As Sales Director you are responsible for driving new client acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP and Flight Services Managers (FSMs) to ensure customers receive seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction. This role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and client solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing customers, the Director maintains visibility, steps in as needed, and ensures alignment across sales and service teams. This is an exciting time to join our company as we embark on an ambitious journey of growth and transformation. You’ll play a vital role in shaping our future, contributing directly to our continued success in a fast-paced, dynamic environment where your impact is recognised and rewarded. We pride ourselves on having a highly knowledgeable, market-leading team who bring expertise, innovation, and collaboration to everything we do. With strong support and performance-driven rewards, you’ll be joining a business where excellence is celebrated and your career can truly thrive. • Partner with VP to identify, qualify, and convert prospective clients through outreach, lead follow-up, and qualification of strong opportunities, • Lead new client acquisition by identifying the appropriate customer and travel solutions aligned to client needs and usage patterns, • Oversee a defined portfolio of client relationships with accountability for growth and retention, • Act as the primary commercial and service liaison for new clients, ensuring smooth onboarding experience and clear handoff to FSMs, • Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing customers, • Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience, • Identify upselling and cross-sell opportunities and partner with VP to advance those opportunities, • Prepare and present client proposals and recommend solutions based on client travel needs, • Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper client engagement, • Support resolution of service issues and irregular operations by coordinating the team and assisting with client communication when appropriate, • Collaborate cross-functionally to deliver consistent, premium client experience, • Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making We’re looking for someone who has a unique mix of experience, skills, and passion for what we do: • 5+ year proven experience in outbound sales, business development, or lead generation, • A natural hunter mentality – confident in cold outreach, prospecting, and opening new doors, • Strong relationship management skills, with the ability to build trust and develop long‑term client partnerships, • Excellent communication and persuasion skills, both written and verbal, • Strong presentation skills - both virtual and in-person skills, are essential, as the role regularly engages with prospective and existing clients to articulate offerings and value., • Resilient, self‑motivated, and driven to exceed targets and earn high rewards, • Comfortable managing a full sales cycle from prospecting to closing (or eager to develop into this), • Highly organised with strong time management and pipeline management skills, • Adaptable and coachable, with a willingness to learn quickly and continuously improve #J-18808-Ljbffr

Insurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry. The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. • Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned., • Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement., • Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture., • Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management)., • Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution., • Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions., • Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise., • Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes., • Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management., • Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review., • Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies., • Function as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations., • Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling., • Lead the development of coordinated client transparent service and incident communications, • Ensure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth., • Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions., • Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making., • Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function., • Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality., • Manage ITSM and service tooling vendor relationships, including contract oversight and performance management., • Lead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live., • Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer., • Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations., • Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release., • Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes., • Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience., • Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps., • Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress., • Lead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning., • Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage., • Build clear career pathways and development opportunities to attract, retain, and grow talent across the function., • Manage succession planning for key roles, ensuring organisational resilience and leadership continuity., • Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations., • Own the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience., • Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning., • Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin., • Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight., • Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention., • Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT)., • Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc., • Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance., • Efficiency: Exceed client incident SLAs, reduced resolution times etc., • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation., • Proven track record leading a multi-location, global service management function of 50+ people., • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge)., • Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level., • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans., • Commercially astute, with the ability to understand and influence the commercial impact of service decisions., • Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment., • Strong decision-making and critical thinking skills, with a proactive and strategic mindset., • Experience leading complex cross-functional programmes and continuous improvement initiatives., • Experience driving organisational change and building a culture of continuous improvement., • Experience in insurance, financial services, or regulated B2B software markets., • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements)., • Experience adopting AI/automation within service operations., • ITIL Managing Professional or ITIL Strategic Leader certification., • Bachelor's degree in business administration, Management, Information Technology, or a related field; MBA is an advantage. Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com #J-18808-Ljbffr

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