Front Office Medical Assistant
3 days ago
North Miami Beach
Job DescriptionJob Title: Front Office Medical AssistantJob Description The front office medical assistant plays a key role in creating a smooth, welcoming, and efficient experience for patients and visitors in a pediatric primary care clinic. This position supports both administrative and clinical operations by managing patient check-in and check-out, maintaining accurate documentation, and communicating proactively with patients, providers, and staff. The role combines strong customer service, attention to detail, and knowledge of medical office procedures to ensure high-quality patient care and efficient clinic operations. Responsibilities • Greet patients and visitors in a friendly, professional manner and ensure they feel welcome upon arrival., • Check in patients by updating demographics, insurance information, primary care provider (PCP), and preferred pharmacy details in the system., • Organize and collect co-pays and outstanding balances, provide consent forms for signature, and distribute appropriate health questionnaires to patients., • Verify insurance eligibility using Batch Eligibility and on-demand tools, and contact patients regarding inactive insurance or incorrect PCP assignments., • Check out patients by collecting any additional balances, providing visit summaries, specialist referral details, and patient portal access information., • Schedule follow-up appointments and ensure patients receive all necessary forms and instructions before they leave., • Post patient charges and payments accurately and complete daily charge and payment reconciliation., • Discharge patients after appointments, confirming they understand follow-up instructions and any next steps in their care., • Scan and upload documents into the Document Management system to maintain complete and accurate patient records., • Sort and distribute incoming mail and documents delivered by courier to the appropriate staff or departments., • Maintain a clean, organized, and welcoming work area, including the front desk and patient waiting area., • Participate actively in staff meetings and educational sessions to support team collaboration and continuous improvement., • Support appointment scheduling and patient flow to help ensure timely and efficient care., • Assist with general patient care tasks within the scope of a medical assistant as needed, particularly in a pediatric setting.Essential Skills, • At least 1 year of experience working in a medical office setting., • MA diploma or Certified Medical Assistant (CMA) credential, or at least 3 years of medical assistant experience., • Strong customer service skills with the ability to interact professionally and compassionately with patients and families., • Knowledge of medical terminology., • Experience with insurance verification processes, including eligibility checks and PCP verification., • Ability to handle patient check-in and check-out, including collection of co-pays and balances and provision of forms and questionnaires., • Competence in posting patient charges and payments and completing daily reconciliation., • Ability to accurately update patient demographics, insurance, PCP, and pharmacy information., • Strong organizational skills with the ability to maintain a clean and orderly front office and waiting area., • Effective verbal and written communication skills to support proactive communication with patients and staff., • Comfort working in a pediatric healthcare environment and engaging with children and their families.Additional Skills & Qualifications, • Bilingual English–Russian language skills preferred., • Medical assistant experience beyond the minimum requirements preferred., • Experience supporting a pediatric patient population preferred., • Familiarity with appointment scheduling in a medical office setting., • Experience working with electronic document management systems., • Ability to participate in ongoing training and educational sessions and apply new knowledge to daily work.Work Environment This role is 100% onsite in a pediatric primary care clinic, working closely with clinical and administrative staff in a fast-paced, patient-focused environment. The position follows a structured schedule: Mondays through Thursdays from 10:00 a.m. to 7:00 p.m., Fridays from 9:00 a.m. to 6:00 p.m., and every other Saturday from 7:45 a.m. to 12:15 p.m. The schedule alternates between a 42.5-hour workweek in Week 1 and a 47-hour workweek in Week 2. The front office and waiting area are maintained as clean, organized, and welcoming spaces for children and their families. The role involves frequent interaction with patients, families, and healthcare professionals, use of insurance eligibility tools and a document management system, and participation in regular staff meetings and educational sessions. Job Type & Location This is a Contract to Hire position based out of Aventura, FL. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Aventura,FL. Application Deadline This position is anticipated to close on Aug 7, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.