Fort Lauderdale
Job DescriptionBenefits: • Opportunity for advancement, • Paid time off, • Relocation bonus, • Training & development, • Wellness resources, • 401(k), • Bonus based on performance, • Competitive salary, • Employee discounts, • Flexible schedule Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass and Weston is hiring an experienced, results-driven Spa Manager to lead daily operations, grow membership and sales, recruit and develop the team, and take ownership of the spa’s performance. This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution. Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred. Compensation and Benefits • $50,000–$60,000 base salary, based on experience, • $10,000–$15,000 annual performance bonus opportunity, • Paid time off, • 401(k) with employer matching, if eligible, • Complimentary monthly massage or facial, • Employee discounts on services and retail products, • Management training and leadership support, • Growth opportunities within our multi-location organization Key Responsibilities • Own membership sales, conversion, retention, and net membership growth, • Reduce cancellations through strong follow-up and retention practices, • Coach the front desk team on consultations, objection handling, follow-up, and closing, • Increase service, retail, enhancement, gift card, and package sales, • Review reports and hold the team accountable to daily, weekly, and monthly goals, • Oversee staffing, schedules, payroll controls, and labor productivity, • Maximize Massage Therapist and Esthetician schedule utilization, • Monitor prebooking, repeat visits, average ticket, retail, and guest retention, • Maintain inventory, cash handling, opening, and closing controls, • Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians, • Train, coach, and develop team members and emerging leaders, • Resolve guest concerns promptly and professionally, • Build a positive, accountable, and sales-focused culture, • Lead by example and remain visible during peak business hours Qualifications • Minimum of 3 years of management experience in a sales-driven business preferred, • Proven success growing memberships, sales, conversion, or client retention, • Experience managing and developing a team preferred, • Experience with recruiting, scheduling, payroll, inventory, and performance management, • Strong leadership, coaching, accountability, and conflict-resolution skills, • Comfortable reviewing reports and using data to make business decisions, • Strong organization, communication, and follow-through, • Microsoft Office proficiency, • Zenoti experience is a strong plus, • Bilingual English and Spanish is a plus Schedule Requirements Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays. This is not a Monday-through-Friday office role. Leadership visibility during the spa’s busiest periods is essential. Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance.