Party & Event Host
hace 24 horas
Lewisville
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. • Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events., • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity., • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities., • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards., • Communicate events with clients and store team members., • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed., • Adjust plans and events based on client's feedback and needs., • Create backup or emergency plans to be executed as needed., • Ensure client satisfaction for scheduled events., • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event., • Help customers shop, locate products, and provide them with solutions., • Provide fast and friendly check out experience., • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments., • Educate customer on Voice of Customer (VOC) survey., • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), • Participate in the truck un-load, stocking and planogram (POGs) processes., • Complete merchandise recovery and maintenance., • Perform Store in Stock Optimization (SISO) and AD set duties as assigned., • Support shrink and safety programs, • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards., • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members, • Cross trained in Custom Framing selling and production., • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires • Energetic and enthusiastic and personality., • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job., • Must have excellent people skills., • Must have experience working with children and children's events., • Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills., • Must have organizational skills, interpersonal skills, and creative problem-solving skills., • Retail and/or customer service experience required Physical Requirements Work Environment • Ability to remain standing for long periods of time., • Ability to move throughout the store., • Regular bending, lifting, carrying, reaching, and stretching., • Lifting heavy boxes and accessing high shelves by ladder or similar equipment, • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available., • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings