Supply Chain Operations Coordinator
2 days ago
Darlington
Supply Chain Operations Coordinator Supply Chain Operations Coordinator The location of the role is Darlington (hybrid working). The duration of the contract is 12 months. The pay rate on offer is £165 per day (via Umbrella agency). Role Summary The Supply Chain Support team are a multifunctional team that manage more than 100 different processes related to inventory and logistics, both forward and reverse. This team offers valuable knowledge and assistance in supply chain management and reverse processes to support our customer-facing teams such as Customer Service, Retail, Corporate/SME, Insurance and Indirect teams. They also work closely with other key areas of the business, including Product and Partnership Management, Procurement and the wider business Supply Chain. We offer a service to help manage customer queries related to Supply Chain activities, such as processing orders and returns, managing stock and courier claims. We focus on providing great service, recovering assets and managing financial risks. Key accountabilities of the role • Maintain quality standards and KPIs in all work completed, including indirect return requests, customer returns, warehouse actions, and customer emails within SLA, • Provide excellent customer service with issue resolution through experience...