Commercial Account Handler - Household & Residential Landlord Insurance
26 days ago
Isleworth
Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually. \n \n They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. \n \n In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. \n This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. \n \n Key Skills Required \n\n • Working understanding of Household insurance policies to include bedroom rated and HNW requirements.\n, • Working understanding of Residential Landlords covers and associated requirements\n, • Knowledge of underwriting terms, policy wording, and coverage limits\n, • Ability to process mid-term adjustments, renewals, and claims queries\n, • Investigation skills to resolve policy issues and coverage gaps\n, • Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client\n, • Ability to explain complex policy details in simple terms\n, • Professional email and phone etiquette\n, • Strong listening skills to understand client needs\n, • Keeping track of deadlines (renewals, endorsements, documentation)\n, • Professional and trustworthy\n, • Team Player but able to work independently\n\n \n Computer & keyboard skills \n\n • Navigation of standard office PC Systems\n, • Essential working knowledge of Microsoft Word and Excel\n, • Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial\n, • Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR\n\n \n Salary, Benefits & Hours \n\n • Generous salary (depending on experience)\n, • Monday to Friday 8.30am to 5.30pm\n, • Parking Onsite\n, • 28 days holiday\n, • Pension\n, • Learning & Development Support\n\n