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Job Description: Position Title: Registered Nurse Reports to: Home Manager Job base: Client Residential Care Home Shift work including evenings, weekends and nights; Some on call work may be required. Job purpose: To provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Summary The job sits within Care, which provides older people with high quality nursing and residential care throughout the country. Homes offer a wide range of high quality care options including respite, palliative and specialist dementia care. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels. Key Accountabilities (All accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation and the Group's behaviour framework): Provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Assist in the recruitment, performance management and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service. Attend routine reviews with the wider multi disciplinary team, participate in the completion of health and progress assessments and communicate outcomes to residents, significant others and staff. Build and maintain relationships with internal and external customers, identifying and dealing with any shortfalls in service delivery and ensuring that complaints are dealt with appropriately and escalated when necessary. Prepare and monitor residents' care plans and supervise the delivery of all aspects of care to ensure that care is delivered to agreed quality standards and meets the needs of the individual. Assist in maintaining rotas to ensure that sufficient staff are available to deliver care and to comply with legislative requirements. Monitor and maintain high standards of clinical care to meet legislation and organisational standards and reflect best practice. Ensure the completion of quality and risk assessments to ensure that services meet the needs of residents, and regulatory compliance, fulfil organisational aims and provide value for money for the business. Take personal responsibility to remain clinically up to date. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives. Experience A valid Registered Nurse (RN) qualification with current licensure. Proven relevant experience in a clinical role. Proven relevant experience in care of older people in a residential care home. Some experience of clinical supervision of staff. Knowledge of relevant legislation and its application. Requirements ESSENTIAL: Registered Nurse on part 1 of the NMC Register. Membership with the Royal College of Nursing (RCNi) or an Indemnity Insurance with a reputed insurance provider. Successful completion of the International English Language Testing System 7.0 in all 4 areas, if English is not the first language Excellent understanding of written and spoken English Excellent communication skills Ability to interpret system-generated data Ability to demonstrate a positive and accepting approach to clients whatever their needs. Email and internet communications Basic Microsoft Excel * Basic Microsoft Word If you are passionate about providing exceptional patient care, we encourage you to apply for this rewarding opportunity as a registered nurse. Job Types: Temporary, Zero-hour contract

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Customer Account Executive to join a successful, well-established and market-leading business. The company, as part of their continued success, has an immediate opening in Acton to add to their customer account management team as a result of continued growth and new business wins. This is an exceptional platform to kick-start your career, or apply your initial 1-2 years' commercial experience to an international business that can offer genuine career advancement opportunities.This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and enquiries and complaints are dealt with competently and with a sense of urgency. The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do.It is essential that you have experience in a customer service driven environment. You will provide strong administrative support to the senior account managers, and also get the opportunity to manage a number of customer accounts for which you will take sole responsibility. You will get to understand your customers inside out through developing relationships with them that are based on trust, integrity and delivering what you say you will.Reporting directly into the Key Account Manager, you will have significant liaison with numerous departments and internal stakeholders such as the sales team, account managers, operations and logistics. To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven with great attention to detail. You will possess strong influencing and negotiating skills, be commercially aware and highly analytical with the ability to listen. Strong Excel skills will be an advantage in addition to experience of Power BI.What will set you apart is your energy, resilience and desire to deliver results. You will see this as a chance to make a real positive impact in the business. For those that do, genuine career opportunities are available to into more senior roles. A preference will be given to candidates who are Degree educated.If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, and are ambitious to develop your career, get in touch ASAP!For immediate consideration, send your CV without delay!Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.TPBN1_UKTJ

Customer Service Specialist/Project Manager - Aviation £30,000 - £32,000 Hayes | On-site (Hybrid after probation) | Full Time Are you an experienced Customer Service, Customer Support or Account Coordination professional with a background in aerospace or aviation? Do you enjoy building strong customer relationships while coordinating complex engineering and maintenance activities? We are supporting a leading aerospace organisation in the search for a Customer Service Specialist to join their Landing Gear MRO team. This is a fantastic opportunity to work with global airline customers, aircraft leasing companies and aviation partners, acting as the key operational contact throughout the maintenance, repair and overhaul (MRO) process. The Opportunity As the Customer Service Specialist, you'll be the primary operational liaison between customers and internal teams, ensuring clear communication, efficient coordination and exceptional customer service throughout each MRO event. Working closely with Account Managers, Event Managers, Engineering, Operations, Supply Chain and Quality, you'll play a vital role in ensuring customer expectations are met while helping deliver complex aerospace projects on time. Key Responsibilities - Act as the primary operational point of contact for assigned customer MRO events. - Build and maintain strong day-to-day relationships with customers. - Prepare customer status reports and coordinate regular progress meetings. - Provide timely updates on operational progress, delivery milestones and project risks. - Coordinate customer-facing activities throughout the full MRO lifecycle. - Work closely with Engineering, Production, Supply Chain, Logistics and Quality to ensure customer commitments are achieved. - Coordinate inductions, shipping activities and supporting documentation. - Monitor project progress and proactively communicate delays or changes. - Coordinate customer queries, complaints, warranty claims and quality investigations. - Support cross-functional teams to resolve operational issues efficiently. - Identify recurring issues and contribute towards continuous improvement initiatives. - Maintain accurate records using ERP systems and Microsoft Office. What We're Looking For - Previous experience within Customer Service, Customer Support, Customer Operations or customer Account Coordination. - Aerospace, Aviation or MRO industry experience (highly desirable). - Experience managing multiple customer requirements within a fast-paced operational environment. - Strong stakeholder management skills with the ability to communicate confidently across all levels. - Experience using ERP systems alongside Microsoft Office (Excel, Outlook & PowerPoint). - Excellent organisation, planning and time management skills. - Strong attention to detail and problem-solving ability. - The confidence to communicate technical or operational information clearly to customers. Desirable Experience - Knowledge of aircraft maintenance (MRO) processes. - Understanding of aerospace supply chains. - Familiarity with quality and regulatory standards within aviation. - Degree in Business, Engineering, Aviation Management or a related discipline (or equivalent industry experience). What's on Offer - Opportunity to work with a globally recognised aerospace business. - Exposure to major airlines, aircraft lessors and aviation operators worldwide. - Collaborative environment working alongside Engineering, Operations, Supply Chain and Commercial teams. - Genuine opportunities for career development within a growing aerospace organisation. - International travel opportunities as part of the role. Eligibility Applicants must have the unrestricted right to live and work in the UK. Sponsorship is not available for this position

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Care Coordinator who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout UK who require care and support in their own homes or supported living units. Reporting to: Manager Service Delivery • Coordinate the delivery of care day-to-day operations in Home care / supported living units. • Create and update staff rotas, manage care worker schedules, and handle on-call responsibilities to ensure consistent care. • Liaise with the staff ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments. • Ensure the accuracy and completeness of all documentation held in service users’ folders. To support care staff in their role by providing guidance and supervising. • Provides support to all new care staff, supporting them in their performance. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • Apply for and accept care packages from local authority commissioning teams. • Work closely with stakeholders, including local authorities, commissioning teams, and social workers. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and services, and resolve customers complaints. Purchase supplies or services from outside vendors Inspect hotel for cleanliness and appearance. Co-ordinate front-office duties and resolve problems. Greet and register guests. Collect payment and cash up and record money earned and spent. Assign duties to workers and schedule shifts to suit the needs of the business Analyse financial information, create reports to meet the requirements of the business as requested. Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines. Additional Duties & Responsibilities Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems Be visible and available to guests in the restaurant, lounge and bar areas during peak service times. Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas. To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering. Ensuring that the University and hotel's financial procedures are followed. Ensuring that staff provide you with correct and accurate information to enable payments to be processed. Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately. Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely. Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout London who require care and support in their own homes or supported living units. Reporting to: Coordinator/Manager Service Delivery • Supervise the delivery of care day-to-day operations in domiciliary care /supported living unit(s). • Carry out need assessments based upon person-centred approach, outcome-based Care Plans for new service users. Ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly. • To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation ethos and standards through effective shadowing and training. • Conduct Care Reviews/quality assurance surveys, spot checks and respond to Individual Review Forms completed by care workers. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • To follow rota as allocated by the coordinators in both domiciliary care and supported living units. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

General Manager About the Role We are looking for an exceptional General Manager to lead one of our pubs with passion, energy and commercial focus. As General Manager, you will have complete responsibility for the operational and financial performance of the business. You will create memorable guest experiences, inspire your team, drive sales, maximise profitability and ensure the highest standards across every area of the venue. This is a hands-on leadership role requiring strong commercial awareness, outstanding people management and a genuine passion for hospitality. Key Responsibilities Commercial Performance Deliver weekly, monthly and annual sales targets. Maximise profit through effective cost control. Manage labour costs in line with company targets. Control stock, wastage and purchasing. Drive wet sales, food sales and event revenue. Identify opportunities to increase spend per head. Analyse daily and weekly KPIs. Produce action plans to improve performance. Deliver agreed EBITDA targets. Leadership Recruit, train and develop high-performing teams. Lead by example on every shift. Create a positive, motivated working environment. Conduct regular one-to-ones. Hold structured team meetings. Complete performance reviews. Manage disciplinary and grievance procedures in line with company policy. Support succession planning. Develop future supervisors and managers. Guest Experience Deliver outstanding customer service. Maintain consistently high hospitality standards. Resolve complaints professionally. Build relationships with regular guests. Monitor online reviews. Drive guest satisfaction scores. Ensure every guest receives a warm welcome. Operational Standards Maintain exceptional standards across: Cleanliness Presentation Safety Compliance Cellar management Food safety Kitchen standards Bar standards Toilets External areas Back of house Stock rooms Beer gardens Signage Maintenance Complete regular venue audits and ensure all actions are completed promptly. Financial Management Responsible for: Weekly P&L performance Labour forecasting Payroll control Stocktakes GP performance Budget management Cash handling Banking procedures Invoice control Petty cash Utilities management Waste reduction Understand financial reports and use data to improve business performance. People Management Recruit quality team members. Complete structured inductions. Deliver ongoing training. Coach team members daily. Manage attendance. Complete return-to-work interviews. Manage holiday planning. Produce compliant rotas. Ensure legal staffing levels. Promote diversity and inclusion. Compliance Ensure full compliance with: Licensing Act Health & Safety Food Safety HACCP Fire Safety GDPR Challenge 25 Employment Law Right to Work checks Risk Assessments COSHH Accident Reporting Food Allergen Regulations Stock Management Complete weekly stock counts. Investigate variances. Minimise losses. Manage deliveries. Rotate stock correctly. Reduce wastage. Protect company assets. Marketing & Sales Work with the Operations Team to: Deliver seasonal campaigns. Promote live sport. Maximise entertainment nights. Drive food promotions. Increase social media engagement. Grow private bookings. Build community relationships. Develop local partnerships. Events Lead successful delivery of: Live music DJs Quiz nights Sporting events Seasonal celebrations Private functions Charity events Community initiatives Ensure every event is commercially successful and operationally excellent. Team Culture Create a culture built around: Respect Accountability High Standards Teamwork Fun Integrity Recognition Continuous Improvement Administration Complete all required administration accurately and on time, including: Rotas Payroll Stock records Incident reports Maintenance requests Weekly reports Audit paperwork Training records HR documentation Skills & Experience Essential: Minimum 3 years experience as a General Manager in a high-volume pub, bar or hospitality venue. Proven commercial success. Excellent leadership skills. Strong financial understanding. Experience managing large teams. Excellent communication skills. Personal Licence Holder (preferred). Strong knowledge of licensing and food safety legislation. Desirable: Multi-site experience. Experience managing entertainment-led venues. Experience with sports-led businesses. Knowledge of EPOS and stock management systems. Key Performance Indicators (KPIs) The General Manager will be measured against: Sales growth EBITDA Gross Profit Labour percentage Wage productivity Mystery guest scores Audit compliance Food hygiene rating Guest satisfaction Google review score Team retention Recruitment success Training completion Stock variance Health & Safety compliance Social media engagement Private booking growth Personal Attributes You will be: Passionate about hospitality. Commercially driven. Inspirational. Highly organised. Calm under pressure. Professional. Honest and accountable. Guest obsessed. Results focused. Resilient. Positive. Adaptable. What We Offer Competitive salary. Performance-related bonus. Career progression opportunities. Ongoing leadership development. Company pension. Staff discounts. Recognition programmes. Company events. Supportive Operations Team. Opportunity to lead one of the regions most exciting hospitality venues. Our Values Every decision we make is guided by three simple principles: People We invest in our teams and create memorable experiences for our guests. Standards We never compromise on quality, cleanliness, safety or service. Fun Hospitality should be enjoyable for our guests, our teams and our communities. TPBN1_UKCT

Bee Happy are seeking an experienced and dynamic Assistant Pub General Manager to oversee daily operations of our clients vibrant pub. The ideal candidate will possess strong leadership skills, extensive hospitality experience, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to manage a lively environment, ensuring smooth service, high standards of food safety, and a welcoming atmosphere for all patrons. The successful applicant will be responsible for supervising staff, and maintaining the overall quality of the pub experience. Responsibilities Lead and supervise the entire team, including bar staff, kitchen personnel, and serving staff, fostering a positive and productive work environment Oversee daily operations to ensure efficient service delivery and high standards of customer satisfaction Maintain compliance with health and safety regulations across all areas of the pub Organise staff rotas, training programmes, and performance appraisals to optimise team management Handle customer enquiries, complaints, and feedback professionally to enhance guest experience Monitor stock levels of food, beverages, and supplies; place orders as necessary to ensure stock availability without excess waste Implement promotional activities and events to attract new customers and retain existing clientele Ensure the pubs environment remains clean, organised, and inviting at all times Requirements Proven experience in restaurant or hospitality management with supervising or team management responsibilities Strong leadership qualities with excellent organisational skills Previous experience in a pub or bar setting is highly desirable; hotel or restaurant experience is Expected Ability to manage multiple tasks efficiently under pressure while maintaining attention to detail Excellent communication skills with a friendly yet professional demeanour Knowledge of hospitality industry regulations and best practices in food safety and service standards This role offers an engaging environment where leadership qualities are valued alongside culinary expertise. We welcome passionate professionals eager to contribute to our lively pub atmosphere while delivering outstanding service TPBN1_UKCT

Deputy Pub Manager Job Description Job Title Deputy Pub Manager Reports To General Manager Location As Required Role Purpose As Deputy Pub Manager, you will support the General Manager in the successful day-to-day running of the pub, ensuring exceptional customer service, strong financial performance and outstanding operational standards. You will lead by example, inspire and develop the team, and take full responsibility for the venue in the General Managers absence, ensuring the pub operates safely, efficiently and profitably. Key Responsibilities Leadership & Team Management Support the General Manager in leading and motivating the pub team. Recruit, train and develop bar staff and supervisors. Conduct inductions and ensure all mandatory training is completed. Coach team members to deliver outstanding customer service. Manage shifts effectively and confidently. Support performance management, appraisals and disciplinary procedures where required. Lead by example and promote a positive working culture. Guest Experience Deliver exceptional customer service at all times. Ensure every guest receives a warm and friendly welcome. Resolve customer complaints quickly and professionally. Build relationships with regular customers and encourage repeat business. Maintain a vibrant, safe and enjoyable atmosphere throughout the venue. Operational Management Support the smooth day-to-day operation of the pub. Manage opening and closing procedures. Ensure all areas of the pub remain clean, organised and well presented. Maintain excellent cellar, bar and back-of-house standards. Ensure equipment is maintained and any maintenance issues are reported promptly. Oversee busy trading periods and ensure smooth service delivery. Financial Responsibilities Support achievement of weekly and monthly sales targets. Assist with rota planning to control labour costs. Complete cash handling, banking and reconciliation procedures accurately. Monitor daily sales performance. Help maximise profitability through effective cost control. Support stock ordering and supplier management. Stock Control Receive and check deliveries. Carry out regular stock counts. Investigate stock discrepancies. Ensure stock rotation and minimise wastage. Maintain accurate cellar management and product quality. Compliance Ensure compliance with Licensing Laws. Promote and enforce Challenge 25 procedures. Maintain Health & Safety and Fire Safety standards. Ensure Food Safety procedures are followed where applicable. Complete all required compliance checks and documentation. Maintain accident, incident and refusal logs. Sales & Business Development Support delivery of company promotions and events. Drive food and drink sales through excellent product knowledge. Encourage upselling across the team. Support local marketing initiatives and social media activity. Help maximise revenue during live sport, entertainment and seasonal events. Skills & Experience Essential Previous supervisory or management experience within a pub, bar or hospitality environment. Strong leadership and people management skills. Excellent communication and interpersonal skills. High standards of customer service. Cash handling and financial control experience. Ability to work under pressure in a fast-paced environment. Flexible approach to working evenings, weekends and bank holidays. Desirable Personal Licence Holder (or willingness to obtain). Cellar management experience. Experience with EPOS and hospitality systems. First Aid qualification. Personal Qualities Passionate about hospitality. Positive and enthusiastic attitude. Strong leadership skills. Excellent organisational ability. Reliable and dependable. Honest and trustworthy. Professional appearance. Strong problem-solving skills. Commercially aware. Calm under pressure. Key Performance Indicators (KPIs) Sales and profit performance. Labour cost management. Customer satisfaction and online reviews. Stock variance and wastage. Compliance audit scores. Team engagement and retention. Mystery guest results. Health & Safety compliance. Venue standards and cleanliness. What We Offer Competitive salary. Performance-related bonus opportunities. Career progression within the business. Ongoing training and development. Company pension. Employee discounts. Supportive leadership team. Recognition and reward programmes. Our Values At A.K. Whelan Pubs , everything we do is built around our three core values: People We invest in our teams and create welcoming experiences for every guest. Standards We take pride in delivering excellence across every aspect of our business. Fun We create lively, memorable pubs where customers and colleagues enjoy spending time. If youre an ambitious hospitality professional with a passion for leading teams and delivering exceptional guest experiences, wed love to hear from you. TPBN1_UKCT

Elior Concessions - Elevating Every Day Out Whether it's a day out at a heritage site, museum, or entertainment venue , we make every experience extra special with fantastic hospitality and innovative food . We're the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go , we turn food breaks into memorable moments. What you'll be doing... As a Cafe Assistant Manager, you will support the Cafe Manager in daily operations, ensuring high standards of customer service to Elior UK, and efficient management of cafe activities. Assist the Cafe Manager in overseeing daily operations, ensuring smooth service during shifts, and maintaining high standards of customer care Manage stock levels, place orders with suppliers, and ensure quality control of inventory. This includes generating purchase orders and following up on deliveries Ensure a welcoming atmosphere, address customer inquiries and complaints, and foster a community-oriented environment Maintain accurate records of inventory, staff performance, and operational procedures. Inform management of any significant changes involving staff Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues Working Pattern: 5 days out of 7 | 37.5 hours per week Salary: £28k per annum What can you bring? Proven experience of successfully managing a team Genuine interest in customer service excellence A strong team player, highly confident and positive Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

The Little Door & Co Welcome to the house party. At The Little Door & Co, we create apartment-style spaces where guests feel like theyve walked into a friends home relaxed, cared for, and ready for an unforgettable night. We are late night and we like to think we host the best house parties in London Were looking for an Assistant General Manager to partner with the GM, support the entire flat, and help ensure every shift runs beautifully both on the floor and behind the scenes. The role Youre the GMs right hand and the glue that holds it all together. This is a pivotal role. You form the perfect duo with the General Manager, leading from the front while keeping the back of house systems tight and compliant. You help create a homely, welcoming environment where every guest feels safe, looked after and genuinely cared for. You champion our culture, support the development of every department, and take real ownership of standards across bar, floor and kitchen. You balance warmth with commercial awareness protecting margins, growing revenue and ensuring our offering stays fresh, competitive and on brand. What were looking for Someone who: thrives in partnership and teamwork brings solutions, not problems thinks commercially and protects margins leads with warmth and authority has exceptional attention to detail supports and develops managers confidently communicates clearly and consistently takes pride in systems, structure and standards Youll be organised, proactive and confident as comfortable hosting on the floor as you are overseeing compliance, budgets and operational processes. What youll be doing Representing The Little Door & Co values in every interaction Overseeing front of house standards, stocktakes and brand guidelines Driving excellence in our F&B offering keeping it fresh, competitive and on brand Maintaining strict allergen and dietary compliance, ensuring accurate communication across teams Protecting margins through strong F&B cost control and revenue focus Overseeing the Bar Manager and ensuring drink quality, cleanliness and compliance are spot on Supporting the Floor Managers development and day-to-day leadership Working closely with the Head Chef to uphold kitchen compliance, certification and hygiene Monitoring BOH organisation, maintenance and overall diligence Supporting recruitment, onboarding and HR compliance across all departments Maintaining consistent training plans and development programmes Managing guest feedback and handling complaints with warmth and confidence Preparing and auditing opening, closing and cleaning procedures Ensuring the team and venue are always House Proud Sound like your kind of place? If youre ready to be the GMs partner, help lead the flat, and make sure the house runs beautifully from top to bottom, wed love to meet you. Come knock. TPBN1_UKCT

We are looking for an experienced and professional Assistant Manager to join our team to oversee daily business operations and lead our team. In this role, you will work directly with the General Manager to maintain operational standards, drive performance, and ensure excellent customer service. Main Responsibilities: Identify and improve underperforming areas to elevate the restaurant to the next level as were focused on growth Oversee and supervise all Front of House operations with a hands-on leadership approach Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms Lead recruitment, hiring, and onboarding of new team members Maintain accurate operational logs and monitor financial performance closely Manage stock control, ordering, and supplier coordination Ensure the venue consistently meets all health and safety compliance standards Respond to guest feedback and complaints promptly and professionally Motivate, support, and guide the team to maintain consistently high service standards Ideal Candidate Will Have: At least 2 years' experience in high volume restaurant One or more references from previous employers Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results A hands-on approach with attention to detail and problem-solving abilities Strong organisational skills and the ability to handle multiple priorities Strict but fair leadership style - respectful, consistent, and confident Excellent communicator with the ability to clearly pass on expectations and motivate the team Flexibility to work evenings, weekends, and peak periods Good working knowledge of Microsoft Office (Word and Excel) What We Offer: Salary starting from £39,000 salary (48 hours/week) - for the right person who delivers results and drives progress, theres clear opportunity to grow with us. When the operation thrives, so do you. Internal growth and promotion opportunities. A positive and inclusive team culture. Staff discounts on food and drinks. Ongoing support and training to grow your career. TPBN1_UKCT

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