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JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented.

Job Title: HR Business Partner \n Location: Tividale \n Position Type: Full Time \n Line Manager: Group HR Director \n Travel Required: Office based in Tividale with ad hoc travel to Redditch or Kidderminster \n Job Description \n Responsibilities \n Recruitment & Onboarding \n\n • Support with end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers.\n, • Conduct reference checks and ensure right-to-work compliance.\n, • Support onboarding and ensure induction processes are followed for all new starters.\n\n Employee Relations \n\n • Lead on allocation of fact find investigations to the Operations Team. Responsible for ensuring they are completed within group framework.\n, • Lead on all disciplinaries.\n, • Lead on complex fact find investigations.\n, • Lead on any HR / People related matters, such as grievance, flexible working requests.\n, • Driver complaints / queries.\n\n HR Administration \n\n • Lead on maintaining and updating employee records on the Natural HR system.\n\n Absence Management \n\n • Monitor sickness absence and ensure all return to works are completed with employees.\n, • Lead on absence disciplinaries.\n, • Long Term Sickness Management.\n\n Learning & Development \n\n • Maintain training records and assist in evaluating training effectiveness.\n, • Employee appraisal - improve employee skills and identify any training needs.\n\n Hours of Work \n\n • You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.\n\n Qualification \n Relevant HR Qualification – Level 5 ideally CIPD

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!Key Responsibilities• Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits•A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

Customer Experience Manager\n Location: BirminghamSalary: £35,000 - £42,000 per annumJob Type: Full-Time | Permanent Shape the Future of Customer Experience\n Are you passionate about delivering exceptional customer experiences and driving continuous improvement? Do you thrive on using customer insight to influence change and improve business performance? \n We're looking for an experienced Customer Experience Manager to lead the development and delivery of a customer-focused strategy, ensuring every interaction delivers outstanding service. This is an exciting opportunity to take ownership of customer experience, complaints management and customer insight while working closely with senior leaders to drive positive change across the organisation. The Role\n As Customer Experience Manager, you'll be responsible for developing and implementing a customer experience strategy that improves customer satisfaction, loyalty and retention. You'll oversee the complaints process, manage the Net Promoter Score (NPS) programme, analyse customer feedback and identify opportunities to improve services, processes and the overall customer journey. \n Working collaboratively across multiple departments, you'll champion a customer-first culture, influence key stakeholders and support continuous improvement initiatives that deliver measurable results. Key Responsibilities\n\n • Develop and implement a customer experience strategy that delivers measurable improvements in customer satisfaction and loyalty.\n, • Lead initiatives to improve the end-to-end customer journey and reduce customer effort.\n, • Drive improvements in key customer performance measures, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), complaint resolution and customer retention.\n, • Analyse customer feedback, complaints and performance data to identify trends and opportunities for improvement.\n, • Produce regular performance reports and recommendations for senior leadership.\n, • Manage the end-to-end complaints process, ensuring complaints are investigated fairly, thoroughly and resolved within agreed service standards.\n, • Identify root causes of complaints and work collaboratively with operational teams to implement preventative actions.\n, • Champion a customer-first culture across the business.\n, • Design and deliver customer experience, communication and complaint handling training.\n, • Coach and support managers to deliver consistently high standards of customer service.\n, • Ensure complaint handling complies with relevant legislation, regulatory requirements and GDPR.\n, • Support the implementation of digital customer service solutions where appropriate.\nWhat We're Looking For\n\n, • Minimum 5 years' experience within Customer Service or Customer Experience.\n, • At least 2 years' experience in a leadership or management role.\n, • Proven experience managing customer complaints and improving customer journeys.\n, • Experience using customer insight and performance data to influence business decisions.\n, • Strong understanding of Net Promoter Score (NPS), Customer Satisfaction (CSAT) and service performance metrics.\nWhat's on Offer?\n\n, • Salary of £35,000 - £42,000 per annum\n, • Permanent, full-time opportunity\n, • Birmingham-based role\n, • Opportunity to influence business-wide customer experience strategy\n, • Supportive and collaborative working environment\n, • Ongoing training and professional development\n, • The chance to make a genuine impact on customer satisfaction and business performance\nApply Now

Claims Manager – Commercial Claims \n Birmingham, Midlands \n Permanent | Full-Time \n \n Lead, Develop and Make an Impact \n An established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. \n This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture. You'll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people. \n \n The Role \n As Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business. \n You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement. \n \n Key responsibilities include: \n\n • Leading, mentoring, and developing a team of Claims Executives and Handlers.\n, • Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning.\n, • Managing team performance, recruitment, succession planning, and skills development initiatives.\n, • Ensuring the efficient handling of commercial claims and delivery of a high-quality client service.\n, • Driving operational excellence through process improvement and effective use of management information and performance data.\n, • Working closely with stakeholders across HR, Learning & Development, Broking, Client Service, and Operations.\n, • Managing client complaints and ensuring compliance with regulatory requirements.\n, • Supporting the implementation of business strategy, policies, and operational objectives.\n\n \n About You \n We're looking for an experienced claims leader with a strong background in the commercial insurance market and a genuine passion for developing people. \n \n You'll bring: \n\n • A minimum of 3 years' leadership or management experience within commercial insurance claims.\n, • A proven track record of leading, motivating, and developing high-performing teams.\n, • Strong knowledge of commercial claims handling and general insurance principles.\n, • Experience using MI, reporting tools, and performance data to drive decision-making and improvement.\n, • Excellent stakeholder management and communication skills.\n, • A collaborative and hands-on leadership style.\n, • Cert CII qualification (or actively working towards it).\n\n \n What's on Offer? \n\n • Opportunity to lead a well-established and growing claims team.\n, • A highly visible leadership position with genuine influence on business performance.\n, • Supportive and collaborative working culture.\n, • Ongoing professional development and career progression opportunities.\n, • Competitive salary and benefits package.\n\n \n If you're an experienced Commercial Claims leader looking for a role where you can make a tangible impact on people, performance, and client outcomes, we'd love to hear from you.

CQC Registered Manager (Domiciliary Care) \n Location: BirminghamSalary: £38,000 per annumJob Type: Full-Time, PermanentCompany: New and Growing Domiciliary Care Provider \n Lead a New Home Care Service and Make a Real Difference \n Are you an experienced care professional ready to take the next step in your career? We are seeking a passionate and driven CQC Registered Manager to join our exciting start-up domiciliary care company in Birmingham. \n This is a fantastic opportunity to play a key role in building a high-quality home care service from the ground up, helping people remain independent in their own homes while delivering outstanding standards of care. \n As Registered Manager, you will be responsible for the day-to-day management of the service, ensuring compliance with CQC regulations, supporting the development of the business, and leading a team that shares your commitment to excellence. \n Key Responsibilities \n\n • Register and maintain registration with the Care Quality Commission (CQC).\n, • Lead and manage the daily operations of the domiciliary care service.\n, • Ensure compliance with all CQC standards, legislation, and company policies.\n, • Recruit, develop, and manage care staff and coordinators.\n, • Carry out audits, quality assurance checks, and service reviews.\n, • Manage safeguarding concerns, complaints, incidents, and risk assessments.\n, • Build positive relationships with service users, families, local authorities, and healthcare professionals.\n, • Support business growth through excellent service delivery and reputation management.\n, • Monitor performance against key quality and operational targets.\n, • Promote a culture of person-centred care, dignity, and respect.\n\n About You \n Essential Requirements \n\n • Previous experience as a Registered Manager, Deputy Manager, or Care Manager within domiciliary care.\n, • Strong knowledge of CQC regulations and compliance requirements.\n, • Level 5 Diploma in Leadership for Health and Social Care (or working towards).\n, • Experience managing and developing care teams.\n, • Excellent communication and leadership skills.\n, • Good understanding of safeguarding, risk management, and quality assurance.\n, • Full UK driving licence and access to a vehicle.\n\n Desirable \n\n • Experience successfully managing a Good or Outstanding CQC-rated service.\n, • Experience helping establish or grow a start-up care service.\n, • Knowledge of local Birmingham health and social care networks.\n, • Business development and occupancy growth experience.\n\n What We Offer \n\n • Competitive salary of £38,000 per annum\n, • Opportunity to shape and grow a new domiciliary care service\n, • Supportive leadership team\n, • Professional development and training opportunities\n, • Pension scheme\n, • 28 days annual leave including bank holidays\n, • Career progression opportunities as the business expands\n\n Why Join Us? \n This is more than just a management role. It's an opportunity to build a service that genuinely improves lives, creates opportunities for care professionals, and sets new standards for domiciliary care in Birmingham. \n If you are a motivated leader with a passion for delivering exceptional care and want to be part of a growing organisation from the very beginning, we would love to hear from you. \n Apply Now \n Send your CV and a cover letter outlining your suitability for the role.

Major Recruitment are currently recruiting for experienced FRENCH SPEAKING Outbound Market Research Interviewers / Telemarketers to work from home, on an ongoing temporary basis, for one of the UKs largest independent research and analytics companies. You will be working on campaigns in the UK area, you must be UK based in order to do this role. \n Please note you must be based in the UK on a full time basis, to be considered for this position \n Hours of work - Monday to Friday 8:00am – 4:00pm (please note we cannot offer part time hours for this role) \n The role will last till a minimum of 14th July potentially longer. \n Rate of pay - £14.00ph plus commission based on performance, and time/attendance bonus (please note this position is paid monthly) \n Start Wednesday 8th July 2026 \n The purpose of the role is to contact businesses to conduct an English or French speaking telephone interview, there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets. \n This is a high-volume outbound calling role! \n Please note you will be working from home, so you will need to have your own Windows laptop or desktop computer ideally with 4GB Ram and a 4 thread CPU with 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD). \n You will also need your own Direct USB headset, NOT a USB wireless and/or Bluetooth headset. \n Main Duties \n\n • Contact businesses to Conduct telephone interviews in accordance with quality standards\n, • High volume of outbound calls\n, • Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly.\n, • Supply project related feedback and observations to team manager\n, • Dealing with any problems/complaints that arise\n, • Working towards daily and weekly targets\n, • Building a strong rapport with the person you are speaking to.\n, • In addition to your normal duties, you may occasionally be required to undertake additional work necessary to meet the needs of the business, without additional remuneration.\n\n Candidate Requirements \n\n • Excellent communications skills\n, • The ability to build rapport quickly and engage with a respondent\n, • Literate and numerate\n, • Computer literate\n, • Excellent timekeeping and attendance\n, • Resilient self-motivated and target driven\n, • Strong work ethic\n, • Extremely organised\n, • Own Windows based laptop / computer\n, • Own Direct USB headset\n\n Working From Home - Monday to Friday 8am till 4pm \n \n Monthly Pay - 12th of every month \n £14.00ph plus bonus based on performance, as well as an extra bonus based on time keeping /attendance \n \n Please click to apply \n \n Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Location: Birmingham Business Park Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres. We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition. The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people. What will you do? The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. We want someone exceptional who can focus on: Customer Service & Customer Relations Provide exceptional customer service, ensuring high levels of satisfaction and retention. Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business. Cultivate strong customer relationships through regular communication, events and proactive service. Promptly resolve customer complaints, striving to exceed satisfaction expectations. Operations Management Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards. Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly. Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment. Sales and KPI Target Leadership Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets. Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash"). Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities. Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement. Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement. Supervisory Role to Centre Operations Assistants Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct. Knowledge/Experience Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software. Qualifications Minimum Grade C in English and Math’s (or equivalent) Key skills/behaviours required for this role: Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment. Excellent communication, problem-solving, and supervisory abilities. Demonstrated experience in customer service management, facility operations, or a similar supervisory role. What will we offer you? £35,000 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employer. This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-(Apply online only)

Join our Client and become part of a team committed to delivering exceptional service. This as a full-time, permanent Commercial Claims Manager role with a hybrid working arrangement. You'll work two days each week from our Birmingham office, giving you dedicated time with colleagues and key stakeholders. Our Claims teams are also located across the Midlands and Wales, and the role includes regular visits to these sites to stay connected with the teams and maintain a consistent, high-quality service. \n \n The Opportunity \n We are seeking an experienced and motivated Commercial Claims Manager to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first-line supervision, coaching, and mentoring to help your team realise their potential. You will also play a key part in encouraging a positive, inclusive, and high-performing team culture. \n \n Key Duties & Responsibilities \n\n • Support and implement operational strategy, policies, and procedures to optimise the Claims service.\n, • Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.\n, • Lead all aspects of day-to-day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.\n, • Foster a culture of excellence, accountability, and continuous improvement-leading by example.\n, • Build strong internal and external relationships to enhance claims service delivery and support your team's development.\n, • Conduct regular 1-2-1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.\n, • Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.\n, • Manage and resolve client complaints, working with Compliance where necessary.\n, • Work closely with the Client Servicing team to capture feedback and improve client service delivery.\n, • Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.\n\n \n Experience & Professional Qualifications for a Commercial Claims Manager \n\n • Minimum of 3 years' experience in a team leader or managerial role within the specialist commercial claims insurance market.\n, • Background in insurance broking with commercial lines experience.\n, • Qualified to at least Cert CII.\n, • Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.\n, • Fully proficient in Microsoft Office applications.\n\n \n Knowledge Requirements \n\n • Strong understanding of general and legal principles of insurance.\n, • Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.\n\n \n Benefits \n\n • Salary: £50,000\n, • Holidays at 25 days, rising with length of service and the ability to Purchase up to 5 additional days\n, • Private Medical \n, • Pension\n, • Life Assurance\n, • Income Protection\n, • Range of optional benefits to support lifestyle, finance & health\n\n \n \n \n

Internal Sales - Packaging / Corrugated / Print \n Location - West Bromwich \n Salary - Dependent on experience \n Hours - 8.30 - 5pm (Monday to Friday) \n Company \n This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging. \n Overview \n Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. \n Job description \n\n • Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.\n, • Process sales orders, quotations and be the point of contact for customers\n, • Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.\n, • Customer order updates and development including customer feedback\n, • Working with the external sales team and providing support\n, • Raising purchase orders and liaison with suppliers\n, • Ensure timely completion of all administrative duties while adhering to organisational policies.\n, • Other duties that may arise within the customer service team including sickness and holiday cover.\n\n Qualification & Experience \n\n • You should be computer literate and have experience of order input (Abaca experience highly desirable)\n, • Experience dealing with customers and providing quotations\n, • Ideally from a similar corrugated or packaging industry\n, • Dealing with customer complaints and problem solving\n, • Able to work on your own initiative as well as part of a team\n, • Self motivated, confident and focused\n, • Professional, courteous and a team player\n, • Strong organisational skills with the ability to prioritise tasks efficiently.\n, • Excellent communication skills in English, both written and verbal.\n, • Proven experience in sales administration or a similar administrative role.\n, • Good IT literacy including computer literacy and familiarity with various business applications.\n, • Exceptional time management skills to handle multiple tasks simultaneously.\n, • Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.\n\n To register your interest for this exciting, rewarding opportunity please click apply, alternatively, contact me by email on to discuss further in confidence - we will not pass on any of your details without prior consent - \n Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager \n

Assistant Technical Manager Annual Salary: £35k - £45k plus performance bonus. Location: Birmingham. Job Type: Full-time.Join our team as an Assistant Technical Manager, where you will support the Technical Manager in ensuring that all food products are manufactured to the highest standards of safety, quality, and compliance. This role is crucial in maintaining food safety management systems, driving continuous improvement, and ensuring compliance with legal, customer, and third-party requirements. Day-to-day of the role: Food Safety & Quality Systems Support the maintenance and improvement of the site's Food Safety and Quality Management Systems (BRCGS, HACCP, ISO standards, customer codes of practice). Assist in the implementation, monitoring, and review of HACCP plans and prerequisite programs. Monitor CCPs, GMP standards, hygiene practices, and allergen control across the factory. Compliance & Audits Assist with the preparation for customer, regulatory, and third-party audits. Support internal audit schedules, ensuring non-conformances are investigated and corrective actions are closed out effectively. Keep up to date with legislation and customer requirements, communicating relevant changes to the team. Product Quality & Continuous Improvement Support NPD/Process teams in product launches, ensuring technical compliance. Monitor product quality against specifications and customer standards. Assist with investigations into complaints, non-conformances, and root cause analysis, implementing preventative measures. Drive a culture of continuous improvement in quality, food safety, and technical compliance. Team & Cross-Functional Support Provide guidance and training to QA and production teams on food safety and quality practices. Deputise for the Technical Manager when required. Work closely with Production, NPD, Engineering, and Supply Chain teams to maintain a collaborative, quality-focused culture.Required Skills & Qualifications: Degree (or equivalent) in Food Science, Food Technology, Microbiology, or related field. Experience in food manufacturing within a technical, QA, or compliance role. Working knowledge of HACCP, BRCGS, and food safety legislation. Strong communication and interpersonal skills with the ability to influence and engage across teams. Analytical and detail-oriented with strong problem-solving skills. Desirable: Lead Auditor / Internal Auditor trained, HACCP Level 3 (minimum; Level 4 desirable), experience of customer interaction and handling audits, experience in continuous improvement / lean manufacturing initiatives.Benefits: Competitive salary and benefits package. Opportunity to grow and develop within a leading food manufacturing business. Supportive team environment with real responsibility and progression opportunities.To apply for the Assistant Technical Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position

Regional Quality & Compliance Manager – Adult Residential Services (West Midlands Regional Portfolio) £36,500 per annum + £3,500 Car Allowance Full-Time, 37.5 hours per week (Monday–Friday) West Midlands (Regional Role) About the Role We are looking for a proactive and detail-oriented Regional Quality & Compliance Manager to support our adult residential services in maintaining high standards of care, governance and regulatory compliance. Working closely with Registered Managers and operational teams, you will support quality assurance activities including audits, compliance monitoring, inspection preparation and continuous improvement initiatives. This role plays a key part in ensuring services consistently meet CQC expectations and deliver outstanding person-centred care. Key Responsibilities Conduct audits across residential services, including care plans, medication records, incidents, safeguarding, health and safety, staff files and training compliance. Support services to evidence compliance with CQC regulations and standards. Produce audit reports, identify trends and support managers to implement improvement plans. Monitor action plans and escalate significant risks or recurring concerns. Support inspection readiness, governance reviews and quality improvement projects. Maintain quality assurance systems, trackers and governance records. Deliver training and guidance on documentation, compliance and regulatory requirements. Promote learning following incidents, complaints, safeguarding concerns and investigations. Work collaboratively with managers and staff to embed sustainable improvements and best practice. Travel Requirements This is a regional role requiring regular travel across adult residential services within the West Midlands, with occasional attendance at meetings, training events and office locations. Business mileage and a £3,500 annual car allowance are provided. About You Essential Experience within health and social care. Knowledge of adult social care and CQC requirements. Strong organisational, communication and analytical skills. Ability to identify risks and support service improvements. Competent in Microsoft Office. Ability to travel independently between services. Understanding of safeguarding and confidentiality. Desirable Quality assurance, auditing or compliance experience. Experience supporting CQC inspections. Training delivery experience. Knowledge of Regulation 17 and governance frameworks. Level 3 (or above) qualification in Health and Social Care. Experience supporting services rated Good or Outstanding by CQC. What We Offer £36,500 salary £3,500 car allowance Mileage reimbursement Monday–Friday working pattern Professional development opportunities * The opportunity to make a real difference to the quality of care and outcomes for residents Apply Today If you are passionate about quality, compliance and continuous improvement within adult social care, we would love to hear from you

Job Title Dig & Lay Project Manager Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Birmingham / Worcester / Gloucester / Bristol Our Company Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group. The Role As Dig & Lay Project Manager, you will be responsible for overseeing all stages of onsite excavation works across our NGED Dig & Lay contract. You will be expected to spend time in the field, proactively managing, coaching and mentoring Supervisors, pre-empting potential issues, and working with them to resolve any challenges quickly and effectively. We are committed to the health and safety of our teams, and a key part of this role is to ensure compliance is maintained at all times. You will also be responsible for ensuring that Supervisors and site teams complete work son time, safely, and in line with agreed job specification. Working days are Monday to Friday, however ad hoc weekend work required to meet operational needs. You will be responsible for ensuring that all required weekend work is appropriately planned, resourced and covered. Responsibilities Coordinate, manage and plan contractor, direct labour and operative resources across the project, ensuring the effective allocation of people, plant and equipment Ensure all works are appropriately planned and supported, including streetworks requirements, permits, work packs, RAMS and all other relevant documentation Liaise daily with the Operations Director, NGED contract Manager, NGED personnel and other key stakeholders to ensure effective communication and project delivery Ensure Supervisors brief civil teams before mobilisation to site, including review of work packs, task requirements, site-specific hazards and any additional guidance required Access upcoming works within the designated area to determine traffic management requirements and ensure these are booked and in place ahead of works starting Monitor project progress, identifying and resolving queries, operational challenges or performance-related issues quickly and effectively Ensure all jobs, RAMS and relevant project information are accurately updated on both client and company systems Manage the reinstatement process for work sunder your responsibility, ensuring it operates effectively and is completed within required permits dates Ensure any specialist materials required for works under your control are ordered in sufficient time through the procurement team Plan, manage and coordinate safety and site manage audits, ensuring standards are maintained and any actions are followed through to completion Deal with customer complaints in line with contract requirements and company procedures, ensuring they are handled professionally and resolved appropriately Collate and approve weekly timesheets for civil teams under your supervision Collate all vehicle and plant paperwork for teams or assets operating under your supervision Attend site immediately in the event of discovery, latent damage or utility damage, and participate in all utility damage debriefs relating to works under your supervision. Complete final walk-off inspections on all works over 100m under your control to identify and address any defects Technical Skills & Experience Previous experience working as a Utilities Site Manager or Supervisor, ideally on an electricity contract Experience managing high volume civils projects of a similar nature, including the supervision of civil teams Experience working in a fast-paced, pressurised environment Good IT skills, including the use of Microsoft Office, Outlook and client their-party systems Excellent planning and organisational skills, with the ability to prioritise workload and manage competing demands Ability to professionally represent the organisation when dealing with stakeholders, including the main client, subcontractors, customers and members of the public Qualifications & Training NRSWA SMSTS Full UK Driving Licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

Assistant Catering Manager Midlands Arts Centre (MAC), Birmingham About the Role We are looking for a hardworking and confident Assistant Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in leafy Birmingham, Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including our restaurant KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants. Please note: hours of work will include evenings and weekends. Job Purpose Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements. Lead on stock control and contribute to effective staff rostering. Deputise for the Head of Catering Operations when required. Key Responsibilities Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MAC's operational challenges Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions Positively, confidently and professionally resolve customer complaints as they arise Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team Effectively manage stock ordering, control and security, continuously monitoring stock availability, planning for busy periods and ensuring value for money from suppliers Champion the correct and effective use of the EPOS system to ensure Catering Sales are true and accurate Effectively manage own and team rotas and workload to ensure administrative requirements are met, whilst also spending time leading and supporting the team on the floor Support payroll by checking and amending shifts using Rotacloud and authorising overtime Maintain accurate HACCP, COSHH and all other documentation required to keep the operation compliant Control operational costs and identify ways to reduce waste working to department profit margins Support MAC's monthly stock take process to ensure results are accurate Comply with all fire and safety regulations including acting as a Fire Marshall during an evacuation Champion and deliver the standards required to maintain a 5-star EHO rating Support the Head of Catering in the delivery of training and completion of records to ensure compliance to food, licencing and health & safety laws Comply with allergen awareness procedures and laws, maintaining staff training and up to date records Work pro-actively to develop strong and effective relationships with other key teams at MAC, focusing on jointly improving operational planning, quality, delivery and service Support the Head of Catering in the recruitment, training, and appraising of staff Implement MAC's Environmental Policy and consider how this role can contribute to MAC's sustainability goals Promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC Any other duties which may reasonably be required to support cross-organisational needs Person Specification Essential Previous experience as a restaurant manager, assistant manager or hospitality manager in a food and beverage environment Experience of managing and organising teams, staffing, workload and priorities Working knowledge of managing within Health and Safety, Hygiene, Food Safety and Premises Licensing laws Previous experience of an EPOS system, cash handling and cashing up Excellent communication skills, personable and able to inspire a team Problem solver, able to think of solutions or new ways of working Passionate about food and beverage and interested in current trends in the industry Ability to remain calm under pressure and flex own and team's workload as needed Motivated, hardworking and reliable Able to inspire and motivate a team Desirable Food Hygiene Level 3 certificate (MAC can support successful candidates through Food Hygiene training) An interest in a variety of art forms and MAC as a venue and charity Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of the equal opportunities and diversity policies of MAC. We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people are a reflection of the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all. How to Apply Applications can be received at any time until midnight on 1 August 2026. Please be aware that applications will be assessed on a rolling basis and we may close this vacancy before the stated deadline. We strongly advise you to submit your application as early as possible. Shortlisted candidates will be notified of the outcome of their application between the time they submit their application and the application deadline. Interviews to be arranged with short-listed candidates. Ref: (phone number removed)

Customer Insight OfficerBromsgrove, Worcestershire£37,960.52 per annum + excellent benefitsTemporary 12 month FTCFull TimeClosing Date: Monday 3rd August @ 9amInterview Date: Thursday 13th August 2026 in person interviewWe're looking for a passionate and customer-focused Customer Insight Officer to join our Customer Insight Team and play a vital role in ensuring customers are heard, listened to and treated fairly.This is an exciting opportunity for someone who enjoys investigating issues, solving problems and using customer feedback to drive meaningful service improvements across the organisation.The RoleReporting to the Customer Insight Manager, you will manage a caseload of formal customer complaints, carrying out thorough investigations and working closely with customers and colleagues to achieve fair and timely resolutions.You will be responsible for investigating Stage 1 complaints from start to finish, including visiting customers in their homes, gathering evidence, coordinating responses and ensuring actions are followed through to completion. You will produce clear, empathetic and professional complaint responses in line with the Housing Ombudsman Complaint Handling Code and support the organisation in delivering excellent complaint handling standards.Beyond resolving complaints, you'll use complaint trends and customer feedback to identify recurring issues, highlight opportunities for improvement and ensure the customer voice influences decision-making across the business. Working closely with teams throughout bdht, you'll help turn customer experiences into actionable insight that improves services for everyone.About YouWe are looking for someone with experience in a customer-facing role who is confident handling complex enquiries and complaints and can demonstrate excellent communication, investigation and problem-solving skills.You will be calm under pressure, highly organised and able to manage a varied workload while maintaining attention to detail. You will have the confidence to challenge where appropriate, build positive working relationships and communicate effectively with customers and colleagues at all levels.Experience within the social housing sector and knowledge of housing legislation would be beneficial, although not essential.You will share bdht's commitment to listening to customers, treating people with respect, embracing diversity and continuously improving the services we provide.What we can offer in return:32 days annual leave plus bank holidaysHoliday purchase scheme buy up to an additional 5 days holiday per yearHoliday buy back scheme bdht will buy up to 10 days holiday back from staffTeam budget every year to enjoy an afternoon out as a teamElectric vehicle leasing scheme through Octopus EnergyPension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)Life insurance is available to members of the pension schemeEmployee Assistance ProgrammeMental Health First AidersHealthcare Cash Back Scheme HealthshieldRetail discounts schemeLong Service Awards (given at 1 year, 5 years and in increments of 5 years following this)Reimbursement for professional subscription feesCorporate Sponsorship opportunitiesReimbursement for HRT pre-paid certificatesReimbursement for annual flu jabFree parking and refreshmentsMonthly staff compliments raffleWellbeing calendar of events throughout the yearBdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.TPBN1_UKTJ

Our client, an international aerospace company working in the defence sector has an opportunity for experienced Quality Management Specialist to join them on a contract basis. This opportunity is to work within the Engineering Function in to support existing aircraft programs. The E-7 On-Site Quality Assurance Engineer will be part of the growing Aircraft Programme Quality team, working within the Fixed Wing area, reporting to the Fixed Wing Quality Manager and taking day to day tasking from the on-site E-7 Quality Manager, providing QA inspections, MRB and design oversight during the major modification programme. Providing QA oversight of the on-site ASC2 design teams' activities, to ensure contractual and regulatory compliance. The role will also include monitoring and support to the contracted Part 145 maintenance organisation, embodying the modification and supporting Part M oversight where required. Role: Quality Management Specialist Location: Birmingham Airport Hours: Mon-Thur Early & Late Shifts IR35 Status: Inside Hourly Rate: tba Contract: 12 months Security Clearance: This position requires the ability to obtain a UK SC for which the Government requires UK Citizenship. Key Responsibilities: Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program development. Development of Quality cost estimates based on Statements of Work (SOW) assigned. Develop and implement processes for determining, verifying and meeting Customer SOW requirements, including: Verification of product conformity to design Verification of compliance to Customers' requirements Participate in the maintenance of processes, procedures and metrics to assure program, contract, customer and regulatory requirements are adhered to, including: Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery Verification of compliance to Regulatory requirements Identifying opportunities for corrective action while performing product or process verification Performs auditing, surveillance and monitoring against the approved audit plan, identifies and documents discrepancies and management of corrective actions to completion Segregation and control of non-conforming items Performs preliminary review and disposition of non-conformance Identifies repetitive or significant or non-conformances and initiates requests for corrective action Conducts product review with customer during product or process verification Job Description: Participate with stakeholders in the analysis process of unfavorable process data, customer complaints and metric results formulating mitigation plans utilizing the closed loop preventive / corrective action process, including: Represents Quality in design reviews, with regard: Routine verification of product conformance to design requirements, providing objective evidence of results Performs benchmarking and other forms of analysis to ensure specified processes capability levels are achieved. Preferred Qualifications (Desired Skills/Experience): Preferably degree qualified, or equivalent, but not essential Must have a sound working knowledge of MAA/CAA/EASA (Part 145/Part M/Part 21). Experience with Data Analytics. Familiar with Boeing Process and Procedures would be beneficial. Demonstrated written and verbal communication skills. Demonstrated analytical/problem solving skills. Detail oriented. Demonstrated high level of dependability, interpersonal skills, initiative, adaptability, decision-making, and problem solving and organization skills. Customer focused ability to work independently or as part of a team

QA Admin Required. Padstone require a site based QA to work on a commercial development in Birmingham asap. Overseeing QA forms for room closure. Working Hours are Monday to Friday 8am-4pm. Assisting the Operations/site Manager and Quality Assurance Director with responsibilities. Job spec - · Ensure compliance with Health and Safety. · General business administration. · Assist with compliance with regulatory requirements. · Assist with internal auditing. · Keeping systems and registers up to date. · Dealing with customer returns / complaints. · Dealing with supplier issues / returns. · Preparing various reports / forms. Skills and Attributes Required · IT skills - Microsoft Office knowledge would be preferable. · Logical thinker. · Ability to organise workloads and prioritise tasks. · Good communication skills, both verbal and written. · Report writing skills. Qualifications or knowledge Required · Experience of a manufacturing environment would be advantageous. · Experience of working to tight deadlines and working in a high-pressured environment. Skills and Attributes Required - · IT skills - Microsoft Office & MRP/ERP knowledge would be preferable. · Logical thinker. · Ability to organise workloads and prioritise tasks. · Good communication skills, both verbal and written. · Report writing skills. Qualifications or knowledge Required - · Experience of working on site or in a construction based environment would be advantageous. If available for this with relevant experience or qualification PLEASE CALL PADSTONE AND SEND CV ON (phone number removed)

The ExtraCare Charitable Trust are recruiting for a Head Chef to lead the team at Solihull Retirement Village.Are you currently working as a Head Chef or perhaps looking for career progression and believe you have the relevant experience? We would love to hear from you!Benefits:33 Days Annual Leave (FTE)Option to buy and sell holidayFree Life InsuranceCycle2work VillageAttendance RewardFree Use of on-site GymUp to 9% Pension ContributionsOngoing Training and DevelopmentExtraCare does not participate in the current “ UK Visa Sponsorship ” Village, and we would not be able to facilitate sponsorship .Role Details:Role: Head ChefHours: 30 hours per week,Rate: £25,977 pa (£16.61 per hour)Location: Victoria Cres, Solihull B90 2FHWhat will you do as our Head Chef?Working with the Lifestyle Manager to inspire, lead and have responsibility for the catering and hospitality team at Solihull Retirement Village and to exceed expectations on customer service, financial performance, and service quality.Be responsible for the delivery and management of the provision of food and beverage services across the Village, including bar and events.Work with the Village Manager to develop the strategy for the hospitality service to contribute to the Village's income strategy, including service diversification as appropriate (for instance, events and meal delivery).Be involved in the recruitment of hospitality staff to build a motivated and qualified team.To contribute to the support offered to residents, working with other Village teams: Care, Wellbeing and Dementia Support, taking into account any specific dietary needs.To promote quality and value for money control procedures for procurement and stock management.Engage with residents on menu planning, pricing, and service provision.To actively monitor customer requirements and proactively address complaints and comments.Deliver a safe and compliant service within the legal frameworks of Health and Safety, Food Handling, and Hygiene.Our ideal Head Chef will:Experience in a previous Head Chef role or a sous chef wishing to progressAbility to inspire and lead a teamHave empathy and understand our residents' needs and dietary requirementsExperience across diverse hospitality settingsMenu planning and budgetary experienceTeam playerPassionate and enthusiastic with excellent communication skills.Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.Do not miss out! Click ‘apply' now to make a difference to the lives of older people as our Head Chef .This Head Chef post may be subject to a satisfactory enhanced DBS disclosure, and will be subject to two references, medical clearance and Home Office right to work clearance.ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.ExtraCare reserve the right to close this advertisement. Be one of the first to Apply!TPBN1_UKTJ

Mentor Support Worker Birmingham Temp to Perm Monday - Friday - Fulltime - 9am - 5pm £12.71 per hour My client is a well-established provider of high-quality care to young people (aged 16 to 18). Offering Supported Living accommodation for young people. Working directly with young people who may have experienced trauma, family breakdowns or care leaving, helping them to develop social skills, access education, training and employment. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. The Support Worker will be: Lead, supervise, and support a team of support workers, providing guidance, mentoring, and regular supervision. Manage staffing rotas, ensuring adequate coverage and maintaining service quality. Participate in recruitment, training, and development of support staff. Act as a role model, demonstrating best practices in supporting young people. Ensure that the service is fully compliant with Ofsted requirements, including quality standards, safeguarding practices, and reporting. Participate in internal and external audits, implementing recommendations as needed. Maintain up-to-date and accurate records, ensuring all documentation aligns with Ofsted and organisational policies. Support the Team Manager & Registered Manager in preparing for Ofsted inspections and in maintaining high standards of care. Respond to safeguarding concerns promptly and appropriately. Work closely with the management team to review and implement safeguarding policies and procedures. Ensure that incidents, accidents, and complaints are properly documented and reported, following all safeguarding protocols. Build positive relationships with young people, encouraging engagement with the service and participation in activities that promote personal growth and independence. Organise and support life skills programs and activities, focusing on education, employment, and social development. Collaborate with external partners, including schools, employers, and community services, to ensure young people are fully supported The ideal candidate for the Support Worker will have: Experience working within Ofsted-regulated services, with knowledge of compliance requirements and inspection frameworks. Strong knowledge of safeguarding policies, risk assessments, and crisis management. Ability to manage challenging behaviours and work effectively with young people who may have complex needs (e.g., mental health issues, behavioural challenges, learning difficulties). Excellent verbal and written communication skills, with the ability to maintain accurate records and write reports. A commitment to promoting independence, inclusion, and positive outcomes for young people. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Competitive salary and pension scheme. Opportunities for professional development and training. Supportive and inclusive working environment. Well-being hours and your birthday off If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies

Consumer Panels Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Consumer Panels Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCW's Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs. You will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency. A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making. Key responsibilities: Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs Make operational decisions on research approach, design, direction and progress of panels work Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny Identify best practice across panels and make practical recommendations to improve delivery and processes Develop feedback, reports and updates for Government, Ofwat and CCW's website on panels activity and impact The Person Essential Skills & Experience: Educated to degree level (or equivalent) Project management experience Recent experience working in customer research, using a range of research techniques Ability to make complex information accessible to a lay audience Knowledge of the water industry and/or utility regulation Willingness to travel UK wide Benefits & Offering Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact Closing date: 29.07.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

People Development & Engagement Manager £50,478 (FTE), pro rata to part time hours + Excellent Civil Service Benefits Location: Birmingham (Hybrid) Fixed Term Contract, Maternity Cover | Part Time | 18.5 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in covering this impactful role. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values of Positive Energy, Respect for all, Innovative Spirit, Delivering our Promises and being Engaged as One (PRIDE). The Role Combines strategic oversight with operational activity and is responsible for shaping and delivering the organisation's priorities across Learning & Development, Employee Engagement, Equality, Diversity & Inclusion, and Wellbeing. Reporting to the Head of People, you will lead the development of frameworks, programmes and initiatives that strengthen organisational capability, improve colleague experience and support an inclusive, high-performing culture. The role requires a strong strategic focus, alongside the ability to translate insight, data and organisational priorities into practical plans and measurable outcomes. Key responsibilities: Learning & Development Lead the implementation of an organisation-wide Learning & Development strategy aligned to business priorities and future skills needs. Lead the effective management and allocation of the L&D budget, ensuring value for money and alignment with CCW's priorities.Engagement Lead the development of staff surveys and employee listening mechanisms, working with CCW's external delivery partner. Translate feedback and insight into clear, actionable plans, monitoring delivery and reporting progress to leadership and executive teamsEquality, Diversity & Inclusion (EDI) and Wellbeing Lead the creation and delivery of a robust EDI roadmap, aligned to organisational strategy, values, legislative requirements and the Public Sector Equality Duty The Person Essential Skills & Experience: Proven experience leading organisation-wide Learning & Development or organisational development strategies, including needs analysis, programme design and evaluation Demonstrable experience of influencing senior stakeholders and working across organisational boundaries A strategic approach, with the ability to translate insight, data and organisational priorities into meaningful actions Strong written communication skills, including experience producing strategies, reports, dashboards and communications Benefits & Offering Hybrid working - Non-contractual policy: currently minimum of 8 days per month office attendance, pro rata for part-time staff 25 days annual leave plus 10½ days public and privilege holidays (pro rata to part time hours) Flexi time, with the ability to accrue and take time off in lieu throughout the year Generous Civil Service Pension Health & Fitness allowance Paid days for voluntary work Wellbeing Hour monthly Discounted onsite coffee shop Free eye test and flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact #LI-KE1 Closing date: 29.07.26 Interviews to be held in person in Birmingham 06.08.26 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Main Purpose of the Job: To provide comprehensive housing management services within a defined geographical area (c.70 properties), including the management and coordination of: voids; health and safety; maintenance; property inspections and aspects of tenancy management, including nuisance and anti-social behaviour advise and local amenities advice. To work closely with Local Authorities’ Housing Officer and to provide additional tenancy sustainment support to designated designated tenants when required. SPECIFIC DUTIES AND RESPONSIBILITES OF THE POST  To provide advice to tenants in form of sign posting on local amenities, schools, GP Surgeries, etc. to ensure tenants settle in well and make use of community amenities in the area.  To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.  To assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works and to manage the pre-void and occupation process.  To ensure that each end of tenancy and new letting is completed in line with administrative and legal and contractual requirements.  To work closely with the Local Authority’s Housing Officer to ensure that tenants and others understand the rights and responsibilities as expected.  Where necessary to escalate potential breaches of tenancy to the Local Authority’s Housing Officer and support to enforce the conditions of tenancy where required.  To carry out regular Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance, liaising with colleagues and others to improve the quality of the environment and ensure good conditions are met.  To assist the Housing Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch.  To complete minor maintenance jobs where required to avoid delays and to ensur the property is kept in good condition  To attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.  To deal effectively with complaints in line with Ezzi Lettings Solutions’ procedures, managing each through to completion whilst supported by the Housing Manager.  To provide advice on Anti-Social Behaviour ensuring this is escalated internally and externally when required.  To ensure that Statutory Safety checks are completed as required and that records are maintained appropriately.  To comply at all times with Ezzi Lettings Solutions’ legal, contractual and regulatory responsibilities in relation to the above duties.  To be aware of and comply with all current policies, procedure and guidelines.  To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures. Personal responsibilities: The post holder must assume responsibility for his/her/their own professional and personal development (supported by the company where appropriate) to ensure that (s)he develops and maintains continuing competence to deliver the organisation’s requirements, including the fair and supportive management of all staff in estates services. Corporate Behaviours: The Housing Officer will commit to:  Act with honesty and integrity at all times.  Demonstrate respect for others and value diversity.  Focus on the tenants, both internal and external, at all times.  Make an active contribution to developing the service.  Learn from, and share experience and knowledge.  Keep others informed of issues of importance and relevance.  Consciously review mistakes and successes to improve performance.  Use discretion and be aware of issues requiring total customer confidentiality. In addition, the Housing Officer will:  Value and recognise ideas and the contribution of all team members.  Coach individuals and teams to perform to the best of their ability.  Delegate work to develop individuals in their roles and realise their potential.  Give ongoing feedback on performance and effectively manage poor performance.  Provide support and guidance to all team members.  Encourage their team to achieve work/personal life balance In return for joining us, we can offer a range of benefits including: Refer a friend payment scheme which is £(Apply online only) bonus if working with us personally for over 6-month period. Opportunities to progress through our personalised career paths. Free training to help develop and enhance your skills. Bluelight Card - discounts. Join Our Team: If you're ready to make a meaningful impact by providing excellent service, we want to hear from you

Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service deliveryI'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standardsKey requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellenceThe Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experienceThis role is offering an hourly rate of £30.00. Travel & LocationThis role is based in Edgbaston, with excellent transport links from Birmingham City Centre via the A38 (Bristol Road), A456 (Hagley Road) and nearby motorway connections, including the M5 and M6. The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)

Research Manager Salary: £37,578 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Research Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role The Research Manager is responsible for delivering CCW's research programme, ensuring that all research is robust, credible and aligned with organisational priorities. The role manages externally delivered research projects, and ensures findings are translated into actionable insight that strengthens CCW's evidence base and informs policy, engagement and consumer advocacy. Key responsibilities: · Manage CCW's research portfolio from proposal through procurement, delivery · Identifying and developing research solutions and opportunities for research innovation · Translate research briefs into procurement specifications in line with the Procurement Act · Represent CCW on externally led research working groups and workshops · Ensure all research complies with the Market Research Society (MRS) Code of Conduct and maintain up‑to‑date research skills Develop CCW's evidence base to maximise insight: Identify key issues within research findings and shape the narrative for insight reports Join up evidence across projects, including consumer panels, identifying contradictions, gaps or new questions and proposing further testing Produce specific insight reports throughout the year, grounded in robust research Lead CCW's assessment of water company consumer engagement: Identify comparative engagement approaches used by water companies during business planning, highlighting gaps, inconsistencies and good practice Provide evidence‑based recommendations to strengthen consumer engagement across the sector The Person Essential Skills & Experience: Project management experience Recent experience in customer research and a range of research techniques Educated to degree level (or equivalent) Member of the Market Research Society, or willingness to obtain membership within six months Strong analytical skills and ability to interpret qualitative and quantitative findings Excellent written and oral communication skills Research development skills and strong IT capability Benefits & Offering Hybrid working policy - non contractual policy of minimum of 8 days per month office‑based 25 days annual leave plus 10½ days public and privilege holidays Flexi time is available, with the ability to accrue and take time off in lieu Generous Civil Service Pension Health & Fitness allowance Paid allowance days for voluntary work Wellbeing Hour once a month Onsite coffee shop Free eye test every 2 years and annual flu jab How to Apply Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you. To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact #LI-KE1 Closing date: Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

Relationship Manager Salary: £40,510 + Excellent Civil Service Benefits Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance) Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager. About CCW CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE). The Role The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using ev...

Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: • Leading, motivating and developing a team of Customer Experience Advisors, • Managing...

Ready to make a difference to Children and Young People whilst taking a step forward towards your own career progression? We are seeking a dedicated and compassionate Ofsted Registered Children's Manager for our brand new beautifully furbished 3-bed EBD Residential home to oversee the care and development of children within our facility based within the heart of Walsall. The ideal candidate will be responsible for ensuring the highest standards of care, safeguarding, and education for children, while also managing a team of staff members. This role requires a strong commitment to child welfare and the ability to foster a nurturing environment that promotes learning and growth. Responsibilities Manage the daily operations of the children's care facility, ensuring compliance with all relevant regulations and standards. Lead quality assurance and continuous improvement processes, including Regulation 45 reports, audits, improvement plans, and responses to Regulation 44 audits and local authority assurance visits. Monitor incidents, complaints, performance indicators, and outcomes for children. Develop and implement engaging programmes that support children's physical, emotional, and educational development. Manage staff induction, supervision, appraisal, performance, and development in line with safer recruitment practices and company policy. Ensure staffing levels, training, and research-based practice support high-q...

Quality Inspector About the Role We are looking for a proactive and detail-oriented Quality Inspector to join our manufacturing team. Reporting to the Quality Manager, you will be responsible for ensuring products meet customer specifications and company quality standards throughout the manufacturing process. You will support production teams by carrying out inspections, monitoring process compliance, maintaining the Quality Management System and driving continuous improvement across the site. Key Responsibilities Conduct first-off, in-process and final inspections of products to ensure compliance with specifications and quality standards. Inspect incoming raw materials and verify compliance with approved specifications. Monitor product quality, defect levels, reject rates and scrap, reporting trends and concerns promptly. Raise and manage Non-Conformance Reports (NCRs) and support containment and corrective actions. Support process control across mixing, pressing and firing operations. Participate in internal ISO 9001 audits and maintain compliance with the Quality Management System. Ensure inspection and testing equipment is calibrated and maintained. Assist with investigations into customer complaints, internal quality issues and root cause analysis. * Support Lean Manufacturing, 5S and continuous improveme...

Hospitality Manager Location: Cheshire Salary: Competitive (Dependent on Experience) Job Type: Full-Time | Permanent We are recruiting for an experienced Hospitality Manager to oversee the day-to-day operations of a high-quality residential environment in Cheshire . This is an exciting opportunity for a customer-focused and hands-on manager who is passionate about delivering exceptional service, leading a successful team, and maintaining the highest operational standards. The successful candidate will be responsible for managing all aspects of the resident experience, site operations, team performance and compliance, while ensuring the property is presented to an exceptional standard. Key Responsibilities Lead, motivate and develop the on-site team to deliver outstanding customer service. Oversee the day-to-day operation of the property, ensuring high standards are maintained at all times. Manage budgets, monitor expenditure and identify opportunities to improve efficiency and value for money. Produce operational reports and maintain accurate records. Oversee maintenance issues, contractor performance and ensure repairs are completed within agreed service levels. Conduct regular inspections of the building and communal areas to ensure presentation, health & safety and compliance standards are met. Manage resident enquiries and complaints professionally, ensuring a positive customer experience. Oversee occupancy, resident administration and rent collection processes. Lead the site team through regular meetings, coaching and performance reviews. Build strong working relationships with contractors, external agencies and local stakeholders. Ensure compliance with company policies, health & safety legislation and data protection requirements. Respond to emergency situations and support the operational needs of the site when required. Requirements Previous experience as a Hospitality Manager, Residence Manager, Building Manager, General Manager or Site Manager. Experience managing teams within hospitality, residential property, student accommodation or a customer-focused environment. Strong leadership, organisational and communication skills. Excellent customer service skills with the ability to resolve issues effectively. Experience managing budgets and operational performance. Good IT skills, including Microsoft Office. Ability to prioritise workloads and work effectively under pressure. Positive, proactive and hands-on approach with excellent attention to detail. What's on Offer Competitive salary. Full-time, permanent position. Career development and progression opportunities. Supportive and professional working environment. Opportunity to lead a successful on-site team within a well-established organisation. If you have the experience, leadership skills and passion for delivering exceptional customer service, we'd love to hear from you. Apply today to be considered for this exciting opportunity in Cheshire. Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you. TPBN1_UKTJ

JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. TPBN1_UKTJ

Ofsted Registered Manager Children's Residential Home ?? Location: Walsall, WS4 ?? Salary: £55,000 - £65,000 per annum ?? Start Date: ASAP Registered Children's Home Manager Brand New 3-Bed EBD Home Are you ready to make a genuine difference in the lives of children and young people while taking the next step in your leadership career? We are seeking an experienced, passionate, and dedicated Ofsted Registered Manager to lead our brand-new, fully furnished 3-bed EBD Children's Residential Home in Walsall. This is an exciting opportunity to establish and shape a new service from the ground up, creating a safe, nurturing, and therapeutic environment where children can thrive. You will play a key role in developing the home's culture, building a strong team, and delivering outstanding outcomes for young people. Key Responsibilities Oversee the day-to-day management and operation of the children's home. Ensure full compliance with Ofsted regulations, Children's Homes Regulations, and Quality Standards. Lead quality assurance processes, including Regulation 44 and Regulation 45 requirements, audits, action plans, and continuous improvement initiatives. Monitor incidents, complaints, safeguarding concerns, and children's outcomes. Develop and implement care programmes that support children's emotional, educational, physical, and social development. Recruit, induct, supervise, mentor, and develop staff to deliver exceptional care. Ensure staffing levels, training compliance, and best practice standards are maintained. Build positive relationships with families, social workers, local authorities, and external professionals. Maintain accurate records, reports, and documentation. Promote safeguarding and child-centred practice at all times. Represent the home professionally in multi-agency meetings and partnership forums. Essential Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Recognised childcare qualification relevant to residential childcare. Minimum 2 years' experience within a residential childcare setting. Minimum 1 year's experience in a management or leadership role. Strong knowledge of Ofsted regulations, safeguarding legislation, and residential childcare standards. Excellent leadership, organisational, and communication skills. Ability to motivate, develop, and inspire a team. Commitment to delivering outstanding care and positive outcomes for children and young people. Benefits ? Competitive salary of £55,000 - £65,000 ? £1,500 - £2,500 Sign-On Bonus ? Quarterly KPI Performance Bonuses ? Team Reward Allowance ? Cycle to Work Scheme ? Employee Wellbeing Programme ? Ongoing Training and Professional Development ? Career Progression Opportunities ? Enhanced Annual Leave Entitlement (increasing with service) ? Refer-a-Friend Scheme: Residential Support Workers: £250 Senior Support Workers Team Leaders Deputy Managers: Up to £1,000 Why Join Us? This is a fantastic opportunity to lead a brand-new residential service and make a lasting impact on the lives of children and young people. You'll have the autonomy to shape the home, develop a high-performing team, and build a service that delivers exceptional care and outcomes. If you are an ambitious and compassionate leader looking for your next challenge, we would love to hear from you. ?? For more information or to apply, contact us today. TPBN1_UKTJ

Deputy Catering Manager - Dudley Zoo, Dudley Full-Time / Permanent £33,475 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. ROLE PURPOSE: We have a fantastic opportunity for a Deputy Catering Manager for Dudley Zoo , to operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently and within budgetary guidelines, meeting and exceeding visitor expectation whilst supervising and developing staff. Accountable to comply with Company policies and procedures. This venue operates seven days per week and this role will involve working weekends, including Bank Holidays. KEY RESPONSIBILTIES: Complete accurate forecasting and reporting of financial data in accordance with set deadlines, consulting as necessary with Catering Operations Manager suggestions to improve profitability of area. To ensure you, your direct reports and those others working within your areas of responsibility do so in accordance with current, applicable health & safety / fire safety legislation and group health & safety policies, procedures and arrangements. To implement and manage those group health & safety / fire safety policies, procedures and arrangements as applicable to your work activities and working environment Proactively manage resources and take appropriate action to changes in the business To deputise when required in the Catering Managers absence Ensure staff are trained in all aspects of role - ability to recognise training requirements and offer 'hands on' approach when required. Practical supervision of temporary staff to include appropriate long term development of staff dealing with disciplinary issues, managing absenteeism etc To implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action To demonstrate high leadership skills thereby providing the basis for high group moral and staff motivation To allocate duties and responsibilities to all team members To ensure that all pre-booked goods and services are carefully noted and delivered to the customer's satisfaction. Control of the temporary labour budget Why Join Us? Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences ? and shape the future of hospitality. Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0607/43423001/52818796/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

We are looking for a hardworking and confident Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in the leafy Birmingham, Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including; our restaurant - KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants. Please note, hours of work will include evenings and weekends. Job Purpose: Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements. To lead on stock control and contribute to effective staff rostering. Deputise for the Head of Catering Operations when required. Key Responsibilities Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MACs operational challenges. Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions. To positively, confidently and professionally resolve customer complaints as they arise. Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team. To effectively manage stock ordering, control and security, continuously monitoring stock availability, planning for busy periods and ensuring value for money from suppliers. Champion the correct and effective use of the EPOS system, to ensure Catering Sales are true and accurate. Effectively manage own and team rotas and workload to ensure the administrative requirements of the role are managed, whilst also spending time leading and supporting the team on the floor across all areas. Support payroll by checking and amending shifts using Rotacloud and authorising overtime. Maintaining accurate HACCP, COSHH and all other documentation required to keep the operation compliant. Control operational costs and identify ways to reduce waste working to department profit margins. Support MACs monthly stock take process to ensure results are accurate. To comply with all fire and safety regulations including acting as a Fire Marshall during an evacuation. Championing and delivering the standards required to maintain a 5-star EHO rating. To support the Head of Catering in the delivery of training and completion of records to ensure compliance to food, licencing and health & safety laws. To comply with allergen awareness procedures and laws, maintaining staff training and up to date records. Work pro-actively to develop strong and effective relationships with other key teams at MAC (predominantly the Kitchen and Commercial Hires) with a focus on jointly improving operational planning, quality, delivery and service. Encourage the team to work in the same way. Support the Head of Catering in the recruitment, training, and appraising of staff. Implement MACs Environmental Policy and consider how this role can contribute to MACs sustainability goals. To further, promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC. Any other duties which may reasonably be required to support cross-organisational needs Person Specification Core • Previous experience as a restaurant manager, assistant manager or hospitality manager in a food and beverage environment. - Experience of managing and organising teams, staffing, workload and priorities. - Working knowledge of managing within Health and Safety, Hygiene, Food Safety and Premises Licensing laws. - Previous experience of an EPOS system, cash handling and cashing up. - Excellent communication skills, personable and able to inspire a team. - Problem solver, able to think of solutions or new ways of working. - Passionate about food and beverage and interested in current trends in the industry. - Ability to remain calm under pressure and able to flex their own and their teams workload changing plans as needed. - Motivated, hardworking and reliable. - Able to inspire and motivate a team. Desirable • Food Hygiene Level 3 certificate. MAC can support successful candidates through Food Hygiene training. - An interest in a variety of art forms and MAC as a venue and charity. Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC. We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people are a reflection of the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all. Note This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time. Whilst we recognise the development of AI in the modern workplace, we would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application. How to Apply To apply for this post please follow the link below to our Hireful application system and follow the application process, ensuring you answer all questions. Deadline Applications can be received at any time until midnight on 10 July 2026. Late applications will not be considered. Please be aware that we may close this vacancy before the stated deadline if we receive a high number of applications. We strongly advise you to submit your application as early as possible. Short-listing Shortlisted candidates will be informed at the latest by the end of day on Friday 17th July. Interviews Interviews will be held Tuesday 21 July and Wednesday 22 July 2026. REF-229 440 TPBN1_UKTJ

Fumo Selfridgesare hiring a Floor Manager! C ompetitive Industry pay (based on salary & Tronc) Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities. Assist in the recruitment for new employees for the restaurant. Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day. Ensure delivery of high standard of service at all times. Support employee performance and encourage to an acceptable standard. Assist and support training and development of all employees. Deal effectively with customer complaints Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

E-Commerce Sales Manager – National £45,000 – £55,000 basic + bonus + benefits Home-based – National, covering e-commerce partners and marketplaces across the UK The Opportunity * Rommbic is proud to be exclusively retained by a global leader in premium bathroom a

WAREHOUSE OPERATIVE PACKING SCUNTHORPE IMMEDIATE STARTS ONGOING ROLES ROTATING SHIFTS Due to increased workloads our client, a fantastic packaging company, are now looking for warehouse operatives to join their team This role is a ROTATING SHIFTS role so you must be able to work

Wireless & Networking sales Account Manager Sales - Wantage, Oxfordshire (Hybrid) Up to £46,000 with £10,000 commission / Uncapped Our client is a dynamic and fast-growing technology distributor, specialising in wireless, cloud, and security solutions. Position Summary As an Wireless

Reporting to the Office Manager, you will play an important role in ensuring the smooth running of the office. Supporting the Office Manager with day-to-day office administration.

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Bank shifts (every Friday and additional h