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Job Advert Deputy Ward Manger Rivers Hospital Full time - 37.5 hours over 5 days to include oncall & weekend working. We are looking for a Deputy Ward Manager to join our established team at Rivers Hospital and be part of our exciting journey. You will be delivering exceptional standards of clinical care to our surgical patients working with a dedicated team and directly reporting to the Ward Manager. Duties Include • Deputise for the manager in their absence and to provide leadership to ward, • team., • Daily operational management of the ward including rostering of staff to ensure, • To lead on Clinical Governance for the ward, ensuring audits are undertaken,, • To lead investigation of incidents/complaints which relate to the ward., • To be the ward patient advocate., • Participate in care delivery, acting as a role model ensuring the highest levels of professional standards, • Optimise efficient use of consumables and stock levels, • Regular liaison with Maintenance Department to ensure service dates for all ward equipment are adhered to and service contracts maintained., • To participate in on call and weekend working What you’ll bring with you: • Registered with the NMC, • Immediate Life Support, • AIMs, • ENB 998 or equivalent, • Strong clinical background as a ward nurse, • Significant exposure in a senior role to external stakeholders such as Consultants, Physicians, Allied Health professionals, patients and suppliers Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work–Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme Subsidised staff restaurant, where possible Free parking on site, where possible About us: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This role is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.

Contact Centre Team Manager \n Join a customer-focused organisation where service excellence is at the heart of everything they do. This is an opportunity to lead, develop and inspire a high-performing contact centre team, ensuring customers receive outstanding support while driving operational performance and continuous improvement. \n \n Role Overview \n\n • Location: Watford (3 days per week on-site)\n, • Package: Competitive salary and benefits\n, • Duration: 12-month FTC\n, • Industry: Customer Service / Contact Centre/ Regulated environment\n\n \n What You’ll Be Doing \n\n • Lead and motivate a team of Contact Centre Advisors to consistently deliver exceptional customer experiences.\n, • Drive performance against service levels, quality standards and key operational KPIs.\n, • Coach, mentor and develop team members through regular feedback, one-to-ones and personal development planning.\n, • Manage attendance, absence and performance in line with company policies and procedures.\n, • Monitor real-time team performance, productivity and schedule adherence, taking action where required.\n, • Handle escalated customer queries and complaints, ensuring timely and effective resolutions.\n, • Identify opportunities to improve processes, efficiency and ways of working across the team.\n, • Analyse performance data to spot trends, improve outcomes and support business objectives.\n, • Act as a subject matter expert, providing guidance and support to colleagues and advisors.\n\n \n Main Skills Needed \n\n • Previous experience managing people within a contact centre or customer service environment.\n, • Strong leadership and coaching skills with a proven ability to improve individual and team performance.\n, • Experience managing KPIs, productivity, absence and operational performance.\n, • Confident using data and reporting to drive decision-making and continuous improvement.\n, • Good working knowledge of Microsoft Office applications.\n, • Experience using CRM platforms such as SAP, ServiceNow, Gem Suite or similar systems.\n, • Commercial awareness with a focus on improving efficiency and customer outcomes.\n, • Excellent communication, problem-solving and decision-making skills.\n\n \n What’s in It for You \n\n • Hybrid working with three days on-site each week.\n, • A varied leadership role with real influence over team performance and customer experience.\n, • Opportunities to develop your leadership skills within a supportive environment.\n, • A collaborative culture that values coaching, continuous improvement and professional development.\n, • The chance to make a measurable impact on service delivery and operational success.\n, • Structured shift patterns across a well-supported contact centre operation.\n\n \n Shift Pattern \n\n • 8-hour shifts on a 5 days on, 2 days off rota.\n, • Shift times include:\n, • 8:00am – 4:30pm\n, • 9:00am – 5:30pm\n, • 10:00am – 6:30pm\n, • 11:30am – 8:00pm\n\n \n Contact Centre Operating Hours \n\n • Monday to Saturday: 8:00am – 8:00pm\n, • Sunday: 9:00am – 5:00pm\n\n \n Careers move fast. Let’s make sure yours is heading the right way. \n \n We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n \n By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

\n Neighbourhood Officer \n Watford \n Salary: £38,836 \n Permanent, 37 hours per week \n \n The Vacancy \n \n As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. \n \n Introduction to the role \n \n This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. \n \n Role purpose \n \n The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. \n \n What’s the role? \n \n Key Accountabilities: \n \n\n • Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.\n, • Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.\n, • Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.\n, • Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.\n, • Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.\n, • Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.\n, • You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.\n, • occasional weekend and evening meetings and out of hours support.\n\n \n \n What are they looking for? \n Essential: \n \n\n • Full driving licence and use of vehicle\n, • Experience in tenancy management and/or anti-social behaviour\n, • Experience working with partner agencies and/or contractors\n, • Excellent communication skills and ability to engage with a variety of people\n, • Ability to operate and be flexible in a changing environment to respond to emerging priorities\n\n \n Desirable: \n \n\n • Holding a CIH or Housing Management qualification (or equivalent) is desirable\n\n \n \n What can they offer you? \n \n\n • 28 days’ annual leave (pro rata)\n, • Employer pension contribution of up to 11%\n, • Development opportunities\n, • Comprehensive employee rewards scheme\n\n \n How we work \n \n They embrace agile working — blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. \n \n How to apply \n \n If this sounds like your next role, click ‘apply now’, tell them why you’ve got what it takes, and attach a copy of your current CV. \n \n Closing date: 4th August 2026 \n Interviews: To be confirmed \n (Please note they reserve the right to close the vacancy early if they receive a large response.) \n

Customer Service & Administration Manager \n Office Based \n \n Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service & Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. \n \n This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. \n \n We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. \n \n Key Responsibilities \n\n • Lead, motivate and develop a team of six Customer Service and Administration professionals.\n, • Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations.\n, • Manage workflows, priorities and service standards across the department.\n, • Take ownership of complex and escalated customer complaints through to resolution.\n, • Support, coach and develop team members to achieve high levels of performance and accountability.\n, • Monitor KPIs, service levels and productivity, implementing improvements where required.\n, • Identify opportunities to streamline processes and improve the customer journey.\n, • Ensure compliance with company procedures and industry regulations.\n, • Build strong working relationships with internal departments, clients and external stakeholders.\n\n About You \n\n • Previous experience managing a customer service and/or administration team.\n, • Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment.\n, • Confident dealing with challenging conversations and high-level customer complaints.\n, • Resilient, decisive and solutions-focused with the ability to make balanced decisions.\n, • A proactive leader who takes ownership and drives continuous improvement.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Excellent communication skills, both written and verbal.\n, • Comfortable coaching, motivating and holding people accountable.\n, • Strong IT skills, including Microsoft Office and CRM/case management systems.\n\n \n If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. \n \n Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. \n \n Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK. \n

Customer Service & Administration Manager \n Office Based \n \n Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service & Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. \n \n This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. \n \n We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. \n \n Key Responsibilities \n\n • Lead, motivate and develop a team of six Customer Service and Administration professionals.\n, • Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations.\n, • Manage workflows, priorities and service standards across the department.\n, • Take ownership of complex and escalated customer complaints through to resolution.\n, • Support, coach and develop team members to achieve high levels of performance and accountability.\n, • Monitor KPIs, service levels and productivity, implementing improvements where required.\n, • Identify opportunities to streamline processes and improve the customer journey.\n, • Ensure compliance with company procedures and industry regulations.\n, • Build strong working relationships with internal departments, clients and external stakeholders.\n\n About You \n\n • Previous experience managing a customer service and/or administration team.\n, • Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment.\n, • Confident dealing with challenging conversations and high-level customer complaints.\n, • Resilient, decisive and solutions-focused with the ability to make balanced decisions.\n, • A proactive leader who takes ownership and drives continuous improvement.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Excellent communication skills, both written and verbal.\n, • Comfortable coaching, motivating and holding people accountable.\n, • Strong IT skills, including Microsoft Office and CRM/case management systems.\n\n \n If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. \n \n Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. \n \n Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK. \n

Senior Administrator – Team Manager \n Office Based \n \n Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Senior Administrator – Team Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. \n \n This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. \n \n We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. \n \n Key Responsibilities \n\n • Lead, motivate and develop a team of six Customer Service and Administration professionals.\n, • Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations.\n, • Manage workflows, priorities and service standards across the department.\n, • Take ownership of complex and escalated customer complaints through to resolution.\n, • Support, coach and develop team members to achieve high levels of performance and accountability.\n, • Monitor KPIs, service levels and productivity, implementing improvements where required.\n, • Identify opportunities to streamline processes and improve the customer journey.\n, • Ensure compliance with company procedures and industry regulations.\n, • Build strong working relationships with internal departments, clients and external stakeholders.\n\n About You \n\n • Previous experience managing a customer service and/or administration team.\n, • Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment.\n, • Confident dealing with challenging conversations and high-level customer complaints.\n, • Resilient, decisive and solutions-focused with the ability to make balanced decisions.\n, • A proactive leader who takes ownership and drives continuous improvement.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Excellent communication skills, both written and verbal.\n, • Comfortable coaching, motivating and holding people accountable.\n, • Strong IT skills, including Microsoft Office and CRM/case management systems.\n\n \n If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. \n \n Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. \n \n Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK. \n

Your new role \n My client is seeking a proactive and scheduled administrator to join their busy service team. This is an excellent opportunity for an organised individual who thrives in a fast-paced environment and enjoys delivering outstanding customer service.Working closely with the Service Desk Manager and wider business teams, you will play a key role in ensuring the smooth coordination of engineers, effective management of customer enquiries, and delivery of high-quality aftercare support. You will be one of the first points of contact for customers, helping to ensure service levels and contractual obligations are consistently achieved.The successful candidate will be highly organised, able to prioritise workload effectively, and demonstrate a positive, can-do attitude when supporting customers and colleagues alike. \n\n • Act as a primary point of contact for customers, providing professional and responsive support.\n, • Schedule and coordinate engineers efficiently to meet customer requirements and service level agreements (SLAs).\n, • Log and manage reactive service calls accurately.\n, • Monitor engineer attendance and progress to ensure SLA compliance.\n, • Escalate customer complaints and service issues where necessary.\n, • Produce daily escalation reports highlighting outstanding issues and actions required.\n, • Coordinate engineer workloads throughout the day and ensure all jobs are effectively managed.\n, • Ensure customer return calls are completed promptly and within agreed timescales.\n, • Work closely with colleagues across all departments to deliver excellent customer service.\n, • Support the Helpdesk function by providing cover during periods of holiday and sickness absence.\n, • Attend team meetings, training sessions, and internal or external meetings as required.\n, • Follow company procedures and processes at all times.\n, • Undertake any other duties relevant to the role as requested by management.\n\n What you'll need to succeed \n\n • Previous administrative experience in a busy office environment.\n, • Experience scheduling engineers is required.\n, • Excellent organisational and time management skills.\n, • Strong customer service and communication skills.\n, • Ability to work using initiative with minimal supervision.\n, • Experience managing multiple priorities and meeting tight deadlines.\n, • Good attention to detail and accuracy.\n, • Strong numerical skills.\n, • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.\n, • Ability to work effectively as part of a team.\n, • Flexible approach to working hours when required to meet business needs.\n, • Full UK Driving Licence due to the organisation not being accessible by public transport\n, • Experience working within a customer service, helpdesk, or service desk environment.\n, • Experience coordinating engineers, field-based teams, or service personnel.\n, • Knowledge of CRM systems and service management software.\n, • Experience within a sales support or service coordination environment.\n, • Experience with invoicing and purchase order administration.\n, • Previous experience supporting nationwide engineering or installation teams.\n\n What you'll get in return \n Parking on-siteTeam lunch once a week Quarterly outings Annual bonus 20 days holiday plus BH Progression opportunities within a growing organisation What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Purpose of the Role \n Join an international, design led organisation taking the UK by storm with multiple new showroom openings. \n This is a rare opportunity for a retail leader to take genuine ownership of a new outlet, nurturing a new team \n while bringing real creativity to the commercial side of running a space dedicated to beautifully crafted, \n considered pieces. \n As a Showroom Manager you'll work collaboratively with colleagues across Warehouse, Dispatch, Customer Service and Marketing, \n both nationally and internationally, sitting at the heart of a fast moving, design focused retail environment. \n \n Key Accountabilities \n Commercial and Inventory \n\n • Design and deliver a clearance approach that keeps stock moving at pace, with autonomy over day to day pricing and clearance within agreed parameters\n, • Price according to item quality and condition, holding margin discipline while protecting the value of the product\n, • Take full ownership of stock position, inventory prioritisation and floor placement\n, • Stay close to conversion daily, catching where momentum is slipping and acting before it becomes a problem\n, • Drive commercial campaigns and promotions that bring energy to the clearance calendar\n\n Warehouse and Merchandising \n\n • Review returned stock and systemise SKUs and item numbers, generating clear lists for the warehouse team\n, • Set up product displays, rugs, sofas, coffee tables, chairs and cushions, styled to brand guidelines\n\n Customer Experience \n\n • Own the customer journey through the outlet, hosting every visitor with warmth and genuine product knowledge\n, • Handle complaints and disputes fairly and professionally\n, • Ensure every customer receives a special experience that reflects the quality and luxury design nature of the product\n\n Leadership \n\n • Build and lead a team, coaching individuals and developing them as you go\n, • Define the standards and rhythm this outlet, and future ones, will run on\n, • Get involved directly, moving stock, helping with staging, keeping the space safe and well run\n\n Personal Attributes and Skills \n\n • Professional, articulate and well spoken, with excellent verbal and written communication\n, • Positive, solution oriented, fun and friendly, with a genuine growth mindset and comfortable giving and receiving feedback\n, • Leads from the front, celebrating wins as a team and knowing a happy, successful team drives successful results\n, • Treats every piece with real respect and a genuine commitment to finding it the right buyer, while setting commercial margins that reflect its value\n, • Strong customer hosting skills, confident handling complaints and disputes with fairness and composure\n, • Well organised, commercially minded with an understanding of pricing psychology\n, • A real eye for design and quality, able to make a customer see it too, even at a reduced price\n\n Experience Required \n\n • Background in high end consumer goods, ideally furniture, somewhere design and quality genuinely mattered\n, • Open to candidates ready to step up into ownership, as well as more experienced managers looking for something different\n, • Full UK driving licence and access to a vehicle\n, • Hands on and willing to lead by example\n\n \n Please Note: Due to location, own vehicle is essential as location is not easily reached via public transport. \n \n \n

Who We AreFixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.The RoleThe Contract Manager Electrical Testing holds day-to-day operational, technical and commercial accountability for delivery of all Electrical Installation Condition Report (EICR) works falling under Lot 3 of the Peabody Term Programme including communal and domestic periodic inspection and testing, the associated rewiring and remedial works required to achieve compliance, and the issue of all certifications. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016. Reporting to the Head of Operations and working alongside the Peabody Maintenance Contracts Manager, the post-holder is Fixatexs Stage 1 counterpart to Peabodys Contract Manager and is accountable for KPI/ SLA performance, statutory compliance, P&L delivery and resident experience across the EICR scope in the awarded Area. The post holder leads a multi-disciplinary team of supervisors, administrators and engineersResponsibilities and AccountabilitiesManage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded Area communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works.Act as Fixatexs Stage 1 counterpart to Peabodys Contract Manager on the EICR scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Peabody Maintenance Contracts Manager.Manage day-to-day performance against Peabodys agreed compliance, response, repair and certificate-turnaround SLAs.Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard-to-reach domestic properties.Lead, motivate and manage the dedicated EICR team (Supervisors, Approved Electricians, Inspection & Testing Engineers, Rewire Operatives, Domestic Access Co-ordinators, Resident Liaison, Administrators) including resource planning, training and DBS Basic Check compliance.Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.Discharge supplier-side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot-repair authority applied at the time of test where possible to achieve a satisfactory certificate.Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot-repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation.Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team membersConduct regular performance reviews, provide coaching and mentoring, and support career development pathways.Drive resident experience for the domestic EICR programme 2 weeks notice via SMS + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabodys Housing Complaints & Compensation Procedure.Produce the monthly EICR input to the Activity Report by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month; co-ordinate with the Peabody Maintenance Contracts Manager so a single coherent Lot 3 report is presented to the Alliance Manager.Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.QualificationsRequired: Demonstrable track record managing a dedicated EICR / electrical inspection and testing contract on social housing, public-sector or other regulated residential estates, including high-volume domestic EICR campaigns.Required: Approved Electrician status, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and City & Guilds 2382 (BS 7671: 18th Edition) or recognised successor qualifications.Required: Detailed working knowledge of BS 7671 (current edition and amendments), the IET Guidance Notes (Guidance Note 3), Building Regulations Approved Document P and the EICR classification codes (C1, C2, C3, FI).Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties for rewiring and remedial works.Required: Experience managing an EICR contract of c. £1.5m+ annual turnover, with P&L accountability and direct line management of Approved Electricians, Testing Engineers, Supervisors, Administration Teams.Required: Strong domestic-access experience running notification campaigns, three-attempt appointment systems and no-access escalation processes within a G15 housing association environment.Preferred: Familiarity with TAC-1 (Term Alliance) or NEC4 forms of contract, and with G15 / housing association client environments.Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365Required: Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association.Key Performance Indicators / AccountabilitiesEICR programme delivery 100% on-time completion of the annual EICR programme (communal + domestic); 100% of EICRs, EICs and Minor Works Certificates issued in PDF within 5 Working Days of inspection.Satisfactory rating rate =95% of EICRs issued with a satisfactory rating wherever possible, with C1/C2 inadequacies rectified at the time of test within the £750 + VAT spot-repair authority.KPI/SLA compliance meet or exceed Peabodys contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.Account P&L deliver gross margin within 2% of agreed annual budget; zero unapproved variances above the £750 + VAT spot-repair authority.Health & Safety zero RIDDOR-reportable incidents; 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence; zero asbestos non-compliance events.Legislative & regulatory compliance ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaabs Law obligations and client-mandated compliance procedures.Domestic access performance three-attempt appointment system followed before non-access escalation; first-time fix above target; Stage 1 complaints resolved within the agreed timescale.Resident experience meet or exceed Peabodys resident-satisfaction targets.Team performance voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, City & Guilds 2391 / 2382 / NVQ Level 3 (or successors and current competency records.What We OfferAt Fixatex, we believe great work deserves great rewards. You can expect:Competitive salary based on experiencePrivate healthcare contribution and life assuranceDiscretionary bonusCar allowance25 days annual leave plus bank holidaysSupportive sick pay and wellbeing policiesOngoing training and development in our purpose-built training centreA genuine team environment where everyones input mattersA supportive workplace that recognises the need for flexibilityRegular team events and celebrations£1000 employee referral schemeOur ValuesWere proud of the culture weve built and are looking for people who live by our values:Care like its familyOwnership at every levelOne team with integrityKeep raising the barWe are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.TPBN1_UKTJ

Job Description: Position Title: Registered Nurse Reports to: Home Manager Job base: Client Residential Care Home Shift work including evenings, weekends and nights; Some on call work may be required. Job purpose: To provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Summary The job sits within Care, which provides older people with high quality nursing and residential care throughout the country. Homes offer a wide range of high quality care options including respite, palliative and specialist dementia care. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels. Key Accountabilities (All accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation and the Group's behaviour framework): Provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Assist in the recruitment, performance management and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service. Attend routine reviews with the wider multi disciplinary team, participate in the completion of health and progress assessments and communicate outcomes to residents, significant others and staff. Build and maintain relationships with internal and external customers, identifying and dealing with any shortfalls in service delivery and ensuring that complaints are dealt with appropriately and escalated when necessary. Prepare and monitor residents' care plans and supervise the delivery of all aspects of care to ensure that care is delivered to agreed quality standards and meets the needs of the individual. Assist in maintaining rotas to ensure that sufficient staff are available to deliver care and to comply with legislative requirements. Monitor and maintain high standards of clinical care to meet legislation and organisational standards and reflect best practice. Ensure the completion of quality and risk assessments to ensure that services meet the needs of residents, and regulatory compliance, fulfil organisational aims and provide value for money for the business. Take personal responsibility to remain clinically up to date. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives. Experience A valid Registered Nurse (RN) qualification with current licensure. Proven relevant experience in a clinical role. Proven relevant experience in care of older people in a residential care home. Some experience of clinical supervision of staff. Knowledge of relevant legislation and its application. Requirements ESSENTIAL: Registered Nurse on part 1 of the NMC Register. Membership with the Royal College of Nursing (RCNi) or an Indemnity Insurance with a reputed insurance provider. Successful completion of the International English Language Testing System 7.0 in all 4 areas, if English is not the first language Excellent understanding of written and spoken English Excellent communication skills Ability to interpret system-generated data Ability to demonstrate a positive and accepting approach to clients whatever their needs. Email and internet communications Basic Microsoft Excel * Basic Microsoft Word If you are passionate about providing exceptional patient care, we encourage you to apply for this rewarding opportunity as a registered nurse. Job Types: Temporary, Zero-hour contract

Neighbourhood Officer WatfordSalary: £38,836Permanent, 37 hours per weekThe VacancyAs a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.Introduction to the roleThis role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.Role purposeThe role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.Whats the role?Key Accountabilities:Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.Occasional weekend and evening meetings and out of hours support.What are they looking for?Essential:Full driving licence and use of vehicleExperience in tenancy management and/or anti-social behaviourExperience working with partner agencies and/or contractorsExcellent communication skills and ability to engage with a variety of peopleAbility to operate and be flexible in a changing environment to respond to emerging prioritiesDesirable:Holding a CIH or Housing Management qualification (or equivalent) is desirableWhat can they offer you?28 days annual leave (pro rata)Employer pension contribution of up to 11%Development opportunitiesComprehensive employee rewards schemeHow we workThey embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.How to applyIf this sounds like your next role, click apply now, tell them why youve got what it takes, and attach a copy of your current CV.Closing date: 4 th August 2026Interviews: To be confirmed(Please note they reserve the right to close the vacancy early if they receive a large response.)TPBN1_UKTJ

Senior Administrator – Team Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Senior Administrator – Team Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals. Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. Manage workflows, priorities and service standards across the department. Take ownership of complex and escalated customer complaints through to resolution. Support, coach and develop team members to achieve high levels of performance and accountability. Monitor KPIs, service levels and productivity, implementing improvements where required. Identify opportunities to streamline processes and improve the customer journey. Ensure compliance with company procedures and industry regulations. Build strong working relationships with internal departments, clients and external stakeholders. About You Previous experience managing a customer service and/or administration team. Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment. Confident dealing with challenging conversations and high-level customer complaints. Resilient, decisive and solutions-focused with the ability to make balanced decisions. A proactive leader who takes ownership and drives continuous improvement. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Comfortable coaching, motivating and holding people accountable. Strong IT skills, including Microsoft Office and CRM/case management systems. If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Customer Service & Administration Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service & Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals. Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. Manage workflows, priorities and service standards across the department. Take ownership of complex and escalated customer complaints through to resolution. Support, coach and develop team members to achieve high levels of performance and accountability. Monitor KPIs, service levels and productivity, implementing improvements where required. Identify opportunities to streamline processes and improve the customer journey. Ensure compliance with company procedures and industry regulations. Build strong working relationships with internal departments, clients and external stakeholders. About You Previous experience managing a customer service and/or administration team. Ideally from a property management, leasehold, housing, legal, financial services or similarly regulated environment. Confident dealing with challenging conversations and high-level customer complaints. Resilient, decisive and solutions-focused with the ability to make balanced decisions. A proactive leader who takes ownership and drives continuous improvement. Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills, both written and verbal. Comfortable coaching, motivating and holding people accountable. Strong IT skills, including Microsoft Office and CRM/case management systems. If you're an experienced people manager who thrives in a fast-paced environment, enjoys solving complex problems, and can confidently lead from the front, we'd love to hear from you. Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment (London) Ltd wishes you the best of luck in your job search. Unico Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Care Coordinator who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout UK who require care and support in their own homes or supported living units. Reporting to: Manager Service Delivery • Coordinate the delivery of care day-to-day operations in Home care / supported living units. • Create and update staff rotas, manage care worker schedules, and handle on-call responsibilities to ensure consistent care. • Liaise with the staff ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments. • Ensure the accuracy and completeness of all documentation held in service users’ folders. To support care staff in their role by providing guidance and supervising. • Provides support to all new care staff, supporting them in their performance. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • Apply for and accept care packages from local authority commissioning teams. • Work closely with stakeholders, including local authorities, commissioning teams, and social workers. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout London who require care and support in their own homes or supported living units. Reporting to: Coordinator/Manager Service Delivery • Supervise the delivery of care day-to-day operations in domiciliary care /supported living unit(s). • Carry out need assessments based upon person-centred approach, outcome-based Care Plans for new service users. Ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly. • To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation ethos and standards through effective shadowing and training. • Conduct Care Reviews/quality assurance surveys, spot checks and respond to Individual Review Forms completed by care workers. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • To follow rota as allocated by the coordinators in both domiciliary care and supported living units. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

The RoleThe Qualified Supervisor (QS) - Maintenance is the technical authority responsible for ensuring all electrical maintenance, testing, inspection, certification and remedial works delivered across Fixatex's maintenance portfolio are completed safely, compliantly and in accordance with applicable legislation, industry standards and company procedures.Reporting to the Maintenance Contract Manager and operating with a dotted-line responsibility to the Head of Compliance & Quality Assurance (HOCQA), the post-holder provides technical leadership and supervision to Site Supervisors, Approved Electricians, Maintenance Engineers and Improvers delivering Emergency Lighting, Portable Appliance Testing (PAT), Lightning Protection Systems (LPS), Fire Risk Assessment (FRA) electrical remedial works and reactive electrical maintenance services.The QS is accountable for technical compliance, certification quality, engineer competency, audit performance and adherence to NICEIC requirements. The role acts as the principal technical escalation point across the maintenance portfolio and is responsible for driving quality, compliance, training and continuous improvement across all maintenance activitiesKey ResponsibilitiesDirect line and people management of Site Supervisors, Engineers and Improvers. F ollo w ing the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members.Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.?Supervise ?day-to-day performance against clients agreed?compliance,?response,?repair?and certificate-turnaround SLAs.?Lead and supervise staff, ensuring works are delivered safely, to a high technical standard, and in full compliance with industry standards and company procedures, while providing ongoing technical support and mentorship.Identify technical skills gaps through audits, supervision visits and performance reviews, implementing targeted training and development plans to improve competence, quality and compliance performance.Act as the designated Qualified Supervisor in accordance with NICEIC requirements and maintain oversight of all electrical certification issued under the company's registration.Conduct regular site supervision visits, technical audits and post-inspection reviews to verify workmanship, technical compliance and quality standards.Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific RAMS supplied to NHG before works?commence, daily asbestos checks against NHGs asbestos portal/register before each visit.?Provide technical oversight and compliance assurance across all maintenance and compliance workstreams, including Emergency Lighting, PAT, LPS, reactive electrical maintenance, FRA electrical remedials and associated inspection, testing, certification and repair activities, ensuring full compliance with statutory requirements, industry standards and client specifications.Deliver toolbox talks , technical updates and briefings to engage the team, drive continuous learning and strengthen a proactive safety culture.E nsure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaabs Law obligations and client-mandated compliance procedures.Carry out electrical testing, inspection , installation and maintenance works as requiredEnsure safe working procedures in accordance with the current health and safety regulations and all other relevant regulations.Review, verify and approve certification and technical documentation prior to issue to clients.Prepar e quotations and variations and l iaise with suppliers and order materials where required and c onduct regular reviews of incomplete jobs (WIPs) to monitor progress and ensure timely completion .Develop and deliver technical training programmes, toolbox talks and competency workshops to engineers, supervisors and apprentices, ensuring teams remain current with legislative changes, client requirements and industry best practice.Support investigation and resolution of technical escalations, defects, complaints, incidents and non-conformances.Ensure personal CPD and CPD for direct reports ( site supervisors /engineers/improvers ) is kept up to date and recordedUndertake company-provided training, participate in appraisals, and engage in performance improvement programmes to support ongoing development.Support business improvement initiatives and contribute to the achievement of operational, quality and compliance objectives.Undertake any ad-hoc duties as reasonably instructed by your line manager or directors.What You Will HaveRequired: City and Guilds NVQ level 3 E lectrotechnical Q ualification or equivalentRequired: AM2 practical assessment .Required: Completed apprenticeship .Required: City and Guilds 2391 -51 or equivalentRequired: City and Guilds 2382-18 BS7671 18 th Edition update .Required: Demonstrable experience operating as a Qualified Supervisor within an NICEIC, NAPIT or equivalent accredited environmentRequired: Detailed working knowledge of BS 7671, BS 5266, BS EN 62305 and the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (PAT).Required: Experience supervising engineers and reviewing certification within a compliance-led environment.Required: Strong understanding of emergency lighting, PAT, electrical maintenance and compliance programmes within social housing or regulated environments.Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365 .Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties.?Key Performance Indicators / AccountabilitiesTechnical Compliance & Certification Quality Achieve 100% compliance with applicable legislation, industry standards and company procedures across all audited works; 100% completion and certification of all planned compliance programmes within agreed timescales; and maintain a minimum 98% first-time acceptance rate for certification submissions and technical audits.Personal, Supervisory and Engineers/Improvers CPD Maintain current and auditable CPD records for all direct reports, with a minimum of 98% compliance.Engineer Competency 100% of direct reports maintaining valid qualifications, competency assessments, training records and role-specific authorisations.Team Development Successful completion of performance reviews, development plans and competency assessments for all direct reports.Client & Accreditation Performance Positive outcomes from client audits, NICEIC assessments and compliance inspections, with no major findings attributable to technical supervision failures.Client SLA Compliance Meet or exceed all contractual response, compliance, repair and certificate-turnaround SLAs each month, with no rolling-quarter SLA breaches attributable to technical performance.Health & Safety Compliance Ensure full compliance with company Health & Safety procedures, electrical safe systems of work and statutory obligations, with zero preventable breaches attributable to technical supervision failures.Legislative & regulatory compliance ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaabs Law obligations and client-mandated compliance procedures.Training & Development Deliver annual technical training plans, toolbox talks and competency assessments across the team, ensuring 100% completion of mandatory technical training requirements and continuous improvement in technical performance.What We OfferAt Fixatex, we believe great work deserves great rewards. You can expect:Competitive salary based on experiencePrivate healthcare contribution25 days annual leave plus bank holidaysCompany vehicle with private mileage allowance and fuel cardSupportive sick pay and wellbeing policiesOngoing training and development in our purpose-built training centreClear progression opportunitiesA genuine team environment where everyones input mattersA supportive workplace that recognises the need for flexibilityRegular team events and celebrations£1000 employee referral schemeOur ValuesWere proud of the culture weve built and are looking for people who live by our values:Care like its familyOwnership at every levelOne team with integrityKeep raising the barWe are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.TPBN1_UKTJ

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Residential Development Manager. Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints respon

SALES SUPPORT SUPERVISOR Our client in Borehamwood is looking for a self-motivated and enthusiastic individual to join their expanding team as a Sales Support Supervisor. You will be responsible for supervising a team of sales support administration staff and overseeing day-to-day operations to ensure orders, quotes and enquiries are processed effectively and efficiently within a timely manner, providing hands-on support to all associated functions. The role is offered on a full-time permanent basis, working 37.5 hours per week. This role is ideal for someone with strong sales order administration experience, proven supervision skills and the ability to support both customers and internal teams in a fast-paced commercial environment. Understand all stages of the sales operations process so that you can manage the performance and quality of work of the team. Be the first point of contact for the Sales Support team, overseeing and allocating work to ensure efficient operations. Monitor and manage all aspects of the shared inboxes as well as 'hand on' sales order processing to include prioritising work to ensuring this is carried out. Monitor and escalate issues/errors/complaints from both internal and external stakeholders. Perform daily and weekly reporting to provide insight on performance and ensure that all tasks re being carried out. Collaborate closely with the Administration Manager on all work-related matters.You will p...

Manage corporate complaints and member enquiries.