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p strongWe’re Hiring: Customer Service Agent (TaaS) - Flemish Speaker /strong /ppbr /¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.br / /ppAt strongNetzon Group /strong, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign. /ppbr / /ppIf you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. /ppbr / /pp strongAbout the Role /strong /ppbr / /ppAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers and contribute to Via's and the team's goals. /ppbr / /ppstrongKey Responsibilities /strong /pulliKeep things running smoothly by offering first line support tough phone, email, and digital channels as needed. /liliAim for first contact resolution to handle customer queries quickly and effectively. /liliKeep customer records updated with reasons for contact, solutions provided, and any other relevant information. /liliFoster positive interaction /liliFollow policies and regulations for the Flemish market. /liliOffer feedback and insights on areas where you detect possible improvements. /liliEmbody the values of both Via and Netzon. /li /ulpbr / /ppstrongWhat We’re Looking For /strong /pullistrongFluency in English and Flemish /strong /liliCustomer-First Mindset: You love helping people and tailoring solutions for them. /liliTech-Savvy: You are comfortable using a CRM system and working in a digital environment. /liliOrganized Motivated: Even when busy, you stay organized and keep delivering quality service. /liliEligibility: Permit to work in Spain. /li /ulpbr / /ppstrong What We Offer /strong /pulliStart Date: ASAP. /liliFull-Time: 39 hours per week. /liliWorking Hours: Monday to Sunday (Rotative days) from 06:00 to 15:00 or 07:00 to 16:00. /liliSalary: €25,000 per year gross /lilistrongWorking Model: Hybrid in Barcelona and Remote in Spain /strong /liliTraining: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid). /liliOffice Location: Barcelona (Eixample). /li /ulpbr / /ppstrong Why Join Netzon Group? /strong /ppNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. xhfqzwm /ppbr / /pp strongStart your career with us—apply now and become part of our growing team! /strong /ppbr / /p

ph3Responsibilities /h3ulliPlanificación y gestión integral de los equipos encargados de la circulación y maniobras en la terminal. /liliGestión presupuestaria y trato con clientes. /liliPlanificación y asignación de personal: Definir y coordinar la distribución de tareas, optimizando la eficiencia y asegurando que el equipo cumpla con los plazos establecidos. /liliGestión de incidencias: Resolver imprevistos operativos y logísticos de manera ágil, garantizando la correcta ejecución del servicio. /li /ulh3Qualifications /h3ulliExperiencia en gestión de equipos y presupuestos. /liliValorable conocimiento/experiencia en el sector ferroviario. /liliFormación de Grado Superior o Grado Universitario, preferiblemente en ramas técnicas. /li /ulh3Equal opportunity statement /h3pIn Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential. That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know. /p /p #J-18808-Ljbffr

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers' expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. What do we offer? • Immediate start date, • A fixed-term contract for 6 months, with potential to extend., • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices., • An international, collaborative and dynamic work environment, • QH University that offers continuous training tools for all seniority levels., • Wellbeing, Colleague Resource Groups & other attractive DEI programs., • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice., • Joining a team where supporting each other is part of the culture, in a company where customer success is our own. What will you do? Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. You don't need to come from a chemicals or manufacturing background — we're open to candidates from other sectors such as logistics, FMCG, or similar industries. • Communicating with customers and colleagues across different countries., • Processing and managing customer orders., • Providing updates on order status, shipments, and deliveries., • Working closely with Supply Chain, Logistics, Production, and Sales teams., • Supporting quotation requests and customer enquiries., • Maintaining accurate customer records and documentation. What are we looking for? We're looking for enthusiastic and customer-focused individuals who enjoy working with people, solving problems, and learning new skills. Experience • Previous customer service, supply chain, or logistics experience is helpful but not essential., • We welcome early-career professionals, recent graduates, and anyone eager to learn and grow in a professional environment. Skills & Knowledge • Comfortable using Microsoft Office applications such as Outlook, Word, and Excel., • Experience with ERP systems is an advantage but not required – we will provide training., • Strong communication skills in English and German (written and spoken) are essential. What will help you succeed? • A genuine passion for delivering excellent customer service., • Strong communication and interpersonal skills., • A positive, proactive attitude and willingness to learn., • Good organizational skills and attention to detail., • Ability to collaborate effectively with others while also managing tasks independently., • Adaptability and a solution-focused mindset., • A commitment to safety, quality, and doing the right thing. Who are we? Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world's steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Send us your application and FIND YOUR FUTURE! EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. xohynlm Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. What do we offer? • Immediate start date, • A fixed-term contract for 6 months, with potential to extend., • Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices., • An international, collaborative and dynamic work environment, • QH University that offers continuous training tools for all seniority levels., • Wellbeing, Colleague Resource Groups & other attractive DEI programs., • Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice., • Joining a team where supporting each other is part of the culture, in a company where customer success is our own. What will you do? Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries. • Communicating with customers and colleagues across different countries., • Processing and managing customer orders., • Providing updates on order status, shipments, and deliveries., • Working closely with Supply Chain, Logistics, Production, and Sales teams., • Supporting quotation requests and customer enquiries., • Maintaining accurate customer records and documentation. What are we looking for? We're looking for enthusiastic and customer-focused individuals who enjoy working with people, solving problems, and learning new skills. Experience • Previous customer service, supply chain, or logistics experience is helpful but not essential., • We welcome early-career professionals, recent graduates, and anyone eager to learn and grow in a professional environment. Skills & Knowledge • Comfortable using Microsoft Office applications such as Outlook, Word, and Excel., • Experience with ERP systems is an advantage but not required – we will provide training., • Strong communication skills in English and German (written and spoken) are essential. What will help you succeed? • A genuine passion for delivering excellent customer service., • Strong communication and interpersonal skills., • A positive, proactive attitude and willingness to learn., • Good organizational skills and attention to detail., • Ability to collaborate effectively with others while also managing tasks independently., • Adaptability and a solution-focused mindset., • A commitment to safety, quality, and doing the right thing. Who are we? Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Send us your application and FIND YOUR FUTURE! EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. xcskxlj Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.