Director Of Wellness
hace 3 horas
Seville
We are seeking an experienced, service-driven, and commercially minded Director of Wellness to lead the launch and daily operation of the Spa & Wellness experience within an upcoming Luxury Collection hotel project in Seville. This position is designed for a hospitality professional who understands the standards of luxury service and has a proven background managing spa operations within premium or luxury hotel environments. The ideal candidate combines operational excellence, team leadership, guest experience expertise, and strong commercial awareness. • Lead the day-to-day operation of the Spa & Wellness facilities, ensuring exceptional service standards at all times., • Design and maintain a guest journey aligned with luxury hospitality expectations., • Ensure all treatment protocols, service rituals, and operational procedures are executed consistently., • Manage booking flows, guest feedback, and service recovery processes., • Oversee hygiene, health, safety, and wellness compliance standards., • Recruit, onboard, train, and develop Spa therapists and wellness professionals., • Build a culture of excellence, accountability, and guest-centric service., • Conduct regular performance reviews and coaching sessions., • Schedule staffing efficiently to optimize service delivery and productivity., • Drive revenue growth through treatment optimization, retail sales, memberships, and wellness experiences., • Monitor KPIs including occupancy, RevPAR contribution, treatment utilization, retail conversion, and guest satisfaction scores., • Prepare budgets, forecasts, and operational reports., • Identify opportunities for upselling and partnership development., • Collaborate with Hotel Leadership to position the Spa as a destination wellness offering within Seville’s luxury market., • Support pre-opening activities including SOP creation, supplier coordination, and operational readiness., • Ensure alignment with Luxury Collection service philosophy and brand expectations., • Minimum 5–8 years of experience in Spa Management or Spa Operations leadership., • Mandatory experience managing Spa facilities within luxury or upscale hotels., • Experience in pre-opening projects will be considered a strong advantage., • Proven track record delivering operational and commercial results., • Exceptional leadership and people management capabilities., • Strong understanding of luxury guest expectations and wellness trends., • Financial acumen and KPI-driven decision making., • High attention to detail and service excellence mindset., • Excellent communication and stakeholder management skills., • Fluent English (mandatory), • Fluent Spanish (mandatory), • Additional languages are considered an advantage. Director Of Wellness • Sevilla, Kingdom Of Spain, ES #J-18808-Ljbffr