Digital Application Support Engineer
hace 4 días
Madrid
Job Description A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes. The Digital Application Support Engineer ensures stability, performance, and continuous improvement of Radisson’s brand web and mobile applications. The role focuses on technical operations, incident resolution, platform monitoring, and support process optimization. Working closely with Observability, DevOps, internal teams and external partners, you will maintain reliable digital services for stakeholders. Role Purpose • Application operations & support, • Monitor the health, performance, and availability of web and mobile applications., • Troubleshoot and coordinate application issues., • Perform root cause analysis and implement corrective actions end‑to‑end with development teams., • Ensure proper ticket triage, routing, and escalation across L1/L2/L3 teams., • Maintain operational runbooks, knowledge base articles, and support documentation., • Incident & Problem Management, • Lead incident response for application outages or degraded performance., • Coordinate cross‑functional teams to restore service quickly., • Document incidents, follow up on post‑mortems, and drive long‑term fixes., • Communicate incident status, impact, and recovery progress to stakeholders., • Platform monitoring & automation, • Improve monitoring dashboards, alerting rules, and automated checks., • Identify opportunities to automate repetitive support tasks., • Enhance reporting tools for KPIs, SLAs, and operational trends., • Stakeholder support & communication, • Serve as a technical point of contact for digital stakeholders., • Translate functional issues into technical actions and vice‑versa., • Provide regular updates on platform stability, performance, and ongoing improvements. Qualifications • Location: Madrid., • Language skills: Professional English proficiency (spoken and written) is required., • Must‑have experience:, • 2–3 years of experience in application support, service operations, or technical support engineering., • Strong troubleshooting skills across web and mobile application stacks., • Experience with incident management, problem management, and RCA., • Familiarity with monitoring tools (e.g. Dynatrace, Grafana, New Relic)., • Vendor and partner coordination experience., • Strong analytical and reporting capabilities., • Proven track record supporting complex digital platforms with SLAs/KPIs., • Highly desirable experience:, • Enterprise‑scale web and mobile application support., • Exposure to cloud environments (Azure, AWS, GCP)., • Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies., • Hospitality industry experience., • Experience working in multicultural environments., • Travel requirements: Up to 20% travel., • Soft skills:, • Excellent communication (technical and non‑technical)., • Strong stakeholder management., • Customer‑centric mindset., • High attention to detail and analytical rigor., • Ability to work in fast‑paced, matrixed environments., • Minimum education: University Degree in Computer Science, Engineering, or related field., • Certifications (valuable): Cloud, Agile and/or DevOps certifications. The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. Benefits • Enjoy benefits such as up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide., • Guaranteed minimum of 30% off for Friends & Family. xcskxlj, • Exclusive discounts on breakfast, food & beverage, spa and more. #J-18808-Ljbffr