Senior Agent Architect (Spain)
hace 22 horas
Madrid
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience – where customer support is more than transactions, but meaningful exchanges. The company has powered over one billion interactions for global brands such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI. As a Senior Agent Architect, you will play a key role in transforming customer service with AI agents. In this customer‑facing position you will support the implementation of Parloa’s solutions, enhancing experiences for clients and partners. You will use your expertise in large language models (LLMs), prompt engineering, conversational design, and integration platforms to craft effective AI workflows, build connections to enterprise systems, and ensure quality, performance, and operational readiness. Your work will include designing, prototyping, and validating conversational solutions for AI agent deployments, integrating the Parloa platform with customers' existing technology stacks, and guiding customers and partners to maximize the value of Parloa’s AI solutions. • Scope and implement AI agent deployments, providing strategic advice and execution support to customers and partners., • Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user‑aligned behavior., • Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively., • Fine‑tune conversational flows and voice output (SSML, lexicons, regex) to align with customer brand standards., • Build and configure integrations between customers’ systems and Parloa’s platform, connecting external tools (CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end‑to‑end enterprise solutions., • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities., • Identify and solve blockers together with other departments at Parloa (Product, Agent Integration Engineering, Sales) and the customer., • Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real‑world conditions., • Document best practices, how‑to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team., • 3+ years of experience in enterprise customer‑facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences., • Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes., • Entrepreneurial mindset with initiative, results orientation, and the ability to identify opportunities for impact., • Proficiency with advanced prompting strategies such as chain‑of‑thought prompting and few‑shot learning., • Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication., • Analytical and critical thinker with expertise in risk assessment, problem‑solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs., • Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation, and field mapping logic., • Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)., • Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)., • Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience., • Familiarity with A/B testing methods to ensure AI agent performance at scale., • Excellent written and spoken Spanish and English skills are required. Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Parloa is committed to upholding the highest data protection standards. All employees ensure GDPR and ISO 27001 compliance when handling sensitive information. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics. #J-18808-Ljbffr