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Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $15 - $17 hourly Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Make sure every hotel guest has a pleasant stay, • Process additional administrative, bookkeeping. and accounting procedures as required, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Qualifications: • High school diploma or equivalent required; some college preferred, • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required, • Flexible overnight hours are required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Excellent customer service and communication skills are required About Company Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city’s incredible shopping, dining, sports, and entertainment. We’re just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Maid Park. Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.

Job Description Job Title: Overnight Front Desk Agent / Night Auditor **Location: Hilton Garden Inn/Home2 Suites by Hilton Houston Medical Center **Job Type: Full-Time / Part-Time **Reports To: Front Desk Manager / Operations Manager --- Job Summary: We are seeking a dedicated and detail-oriented Overnight Front Desk Agent / Night Auditor to join our team. As the first point of contact for our guests during the night shift, you will provide exceptional customer service and ensure the smooth operation of the front desk. Your role will include checking in and out guests, managing reservations, handling inquiries, and performing audit functions to maintain accurate financial records for the day. --- Key Responsibilities: • Guest Services:, • Greet guests warmly and efficiently during the check-in and check-out processes., • Manage phone calls, emails, and in-person inquiries, providing information about hotel services and local attractions., • Address guest concerns and requests promptly and professionally, escalating issues to management as necessary., • Reservation Management:, • Accurately process reservations and cancellations, ensuring all information is updated in the system., • Monitor incoming bookings and prepare for expected arrivals and departures., • Night Audit Responsibilities:, • Perform nightly audits of hotel financial transactions, including guest accounts, revenue reports, and other accounting functions., • Ensure that all financial transactions are recorded accurately and in compliance with hotel policies., • Generate and review reports for management, summarizing financial performance, occupancy statistics, and other key metrics., • Security and Safety:, • Monitor camera systems to ensure safety and security for all guests. Reporting any activity to the on-site security guard., • Monitor surveillance systems and address any security concerns immediately., • Miscellaneous:, • Assist in maintaining a clean and organized front desk area., • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless hotel operations., • Perform other job-related duties as assigned by management. Qualifications: • High school diploma or equivalent; additional post-secondary education in hospitality or a related field is preferred., • Prior experience in hospitality, front desk operations, or accounting is a plus., • Strong customer service skills and a commitment to providing exceptional service., • Proficient in using hotel management software and basic accounting systems., • Excellent communication skills, both verbal and written., • Ability to work independently and manage time effectively during night hours., • Strong attention to detail and problem-solving abilities., • Availability to work overnight shifts, including weekends and holidays. What We Offer: • Competitive hourly wage with overtime opportunities., • Comprehensive training and professional development., • Employee discounts on hotel stays and amenities., • A positive and supportive work environment. Application Process: Interested candidates are invited to submit their resumes. We look forward to hearing from you! Hilton Garden Inn/Home2 Suites by Hilton Houston Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionAbout HMG+ HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering. Location: Houston, TX. Job Duties/Responsibilities: • Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization., • Ensuring a seamless and personal guest journey., • Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival., • Understand customer’s needs and provide them with 5 Star professional service., • Attending to guest's wishes and requirements., • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations., • Arrange events, excursions, transportation etc. upon request from guests., • Answer the phone and make reservations, take and distribute messages or mail and redirect calls., • Handling external and internal calls in a professional manner., • Assisting hospitality setting up rooms with beverages and food., • Manage any external catering requirements from third party vendors., • Booking of meeting rooms using EMS, Office Space and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted., • Continually monitor reception inbox ensuring e-mails are responded to in a timely manner., • Booking of transport for employees and clients., • Managing Visiting Attorney office, room bookings and visitor pass management., • Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests., • Occasional requirement to support client functions that run into the evening., • Always acting according to the client’s standards., • Assist in the daily production of clients visiting attorney email. Job Qualifications: • 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment., • Outstanding guest services skills, sophisticated verbal & written communication skills., • Good time management skills., • Have great interpersonal skills and an outgoing personality., • Must possess a professional presentation and presence., • Have an excellent command of the English language, both in verbal and written communication., • Be highly organized and have an eye for detail., • Be able to work well under pressure and have the ability to act pro-actively and intuitively., • Ability to prioritize, work under pressure, plan ahead and anticipate problems., • Excellent communication skills both written and verbally., • To act with integrity at all times and embrace the company philosophy., • Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business., • Administrative skills: ability to multitask, prioritize workload and provide administrative support., • Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in service, sales, telesales or guest relations type of industry preferred, • High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure.Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Description Sincere Hospitality is actively hiring for a Night Auditor Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday!, • Referral bonuses Job Summary As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcome all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Demonstrates a keen eye for detail when performing Night Audit functions and procedures., • Ensures common areas/entryway/lobby is clean, neat, and orderly., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies., • Escalate complex issues to the appropriate supervisor or department when necessary. Performance Metrics Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service. Qualifications • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts, • Must be available to work on weekends & holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Job Title: Front Desk Clerk/Guest Service Agent Department: Rooms Supervisor: Front Office Manager, Guest Service Manager, and/or GM Summary As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Greet guests warmly and professionally upon arrival., • Process check-ins, check-outs, and room assignments efficiently., • Handle guest requests, complaints, and inquiries with courtesy and urgency., • Manage phone calls, reservations, and room availability., • Maintain accurate records and perform basic cashiering duties., • Collaborate with housekeeping and other departments to ensure guest satisfaction., • Uphold safety, security, and cleanliness standards in the front desk area., • Consistently communicate hotel services and amenities to guests., • Effectively communicate shift change over information as needed., • Drive hotel van for guests within a two-mile radius (if applicable). Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Certificates, Licenses, Registrations May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and ensuring Hilton service standards are maintained at all times. This position typically pays $16 to $35 per hour depending on location, experience, and hotel size, with higher wages often offered at large or high-occupancy properties. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Some hotels may also offer performance bonuses, shift differential pay for evening or overnight shifts, and incentive bonuses tied to guest satisfaction scores or upselling programs.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.

Job Description Job Title: Sales Manager Department: Sales Supervisor: Director of Sales Summary The Hotel Sales Manager leads the sales efforts to grow revenue through room bookings, group reservations, and event space sales. This role is pivotal in identifying new business opportunities, nurturing client relationships, and coordinating with internal departments to ensure seamless guest experiences. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Revenue Generation: Develop and execute strategic sales plans to increase hotel occupancy and event bookings., • Client Acquisition & Retention: Identify new markets, build relationships with corporate clients, travel agents, and event planners., • Contract Negotiation: Prepare proposals, negotiate terms, and finalize contracts for group reservations, conferences, and special events., • Team Collaboration: Work closely with revenue management, marketing, and operations to align sales strategies and ensure service delivery., • Sales Reporting: Monitor performance metrics, analyze trends, and report on sales activities to hotel leadership., • Market Analysis: Stay informed on industry trends, competitor offerings, and customer preferences to refine sales tactics. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

Job Description Blossom Hotel is Houston’s newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Manager. The Front Office Manager oversees the daily operations of the front desk, concierge, bell/valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals. What we provide you with: Competitive pay • Hilton Travel discounts on all Hilton brand properties worldwide Hotel room discounts with our Crescent managed properties across North America for you and your family members Excellent benefits plans for eligible associates and your family members Paid time off Career development opportunities in a luxury hospitality environment • Free meals, • Free parkingWhat you do each day: Leadership & Operations Supervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff. Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries. Act as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion. Oversee staffing, scheduling, onboarding, training, and performance management. Maintain a strong presence in the lobby, engaging with guests and supporting associates. Guest Experience & Service Standards Ensure consistent delivery of luxury hospitality standards. Oversee VIP arrivals, special requests, and guest preferences. Monitor guest satisfaction scores, respond to feedback, and implement service improvements. Collaborate with Housekeeping, Reservations, Sales, Revenue, and Food & Beverage to optimize guest experiences. Financial & Administrative Duties Monitor department budget, forecast labor needs, and control expenses. Review daily reports, occupancy, arrivals/departures, and room inventory. Assist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment. Ensure compliance with policies, safety protocols, and brand standards. Communications & Coordination Conduct pre-shift briefings and regular meeting updates. Maintain accurate documentation and logs for guest concerns, incidents, and follow-up. Serve as Manager-on-Duty as required, handling emergencies or escalations. Does this sound like you? Minimum 2–4 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel. Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems. Exceptional leadership, communication, and interpersonal skills. Proven ability to handle high-pressure situations calmly and professionally. Experience managing VIP guests and high-profile clientele. Flexible availability, including nights, weekends, and holidays. Bachelor’s degree in Hospitality Management or related field preferred. Ability to stand for long periods. Occasionally lift, move, or handle items up to 30 lbs. Curio Collection by Hilton Properties

Job Description The Greenleigh River Oaks - Opening Fall 2026 In a world where natural beauty meets big-city sensibilities, The Greenleigh invites sophisticated travelers and locals to escape to an urban oasis flavored by unexpected creativity. With a coveted location neighboring the charms of River Oaks, and the culture of Uptown's energy, The Greenleigh is the one place that truly celebrates, and elevates, the unexpected nature of Houston. We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring seamless arrival and departure experiences while fostering a culture of warmth, professionalism, and precision. As the face of the hotel, you will inspire your team to deliver intuitive, elevated service and create an environment where every guest feels genuinely welcomed and valued. If you thrive in a fast-paced, lifestyle-driven hospitality setting and are passionate about cultivating exceptional guest experiences, this is your opportunity to make a meaningful impact. Required Tasks • Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries, • Resolve guest concerns promptly, professionally, and with genuine care, • Recruit, onboard, train, and cross-train front office team members, • Supervise and mentor front desk and bell staff, fostering accountability and service excellence, • Maintain scheduling to ensure proper coverage and operational efficiency, • Ensure the front desk and lobby areas are consistently clean, organized, and welcoming, • Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service, • Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement, • Maintain accurate records, reports, and front office inventory controls, • Arrange guest transportation and special requests as needed, • Monitor front office revenues to ensure alignment with budgeted goals, • Maintain open and effective interdepartmental communication Requested Capabilities • Proven leadership experience in hotel front desk or hospitality operations, • Experience in a lifestyle, boutique, or luxury environment, preferred, • Strong working knowledge of hotel management systems and guest service platforms, • Solid understanding of night audit procedures and multi-line phone systems, • Exceptional customer service skills with a polished, approachable presence, • Outstanding communication skills and professional phone etiquette, • Multilingual or bilingual abilities are highly desirable As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Job DescriptionJoin our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. Your responsibilities will include: • Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded., • Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace., • Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment., • KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals., • Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas., • Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise. Qualified candidates must have prior management experience and be comfortable working on their feet for 12-hour shifts. Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable. In addition to a fulfilling career, we offer a competitive pay package, complimentary spa services, attractive retail discounts, paid vacation and personal time off (PTO), a 401K plan, and comprehensive health insurance. Join our team and be part of delivering exceptional spa experiences that leave a lasting impression.

Job Description We are seeking a detail-oriented and experienced Hotel Sales Coordinator to support our sales team in achieving revenue goals and delivering outstanding guest experiences. The Sales Coordinator will be responsible for managing group bookings, preparing proposals and contracts, maintaining accurate sales records, and ensuring smooth coordination between clients and internal departments. This role requires a hospitality professional who understands the dynamics of hotel sales and can provide exceptional support to both the sales team and our valued clients. Key Responsibilities: • Assist the Director of Sales with daily operations, reporting, and administrative tasks., • Handle group booking requests from inquiry to contract, including preparing banquet event orders (BEOs), agreements, and confirmations., • Prepare proposals, contracts, invoices, and ensure compliance with brand and company standards., • Maintain and update the sales database/CRM with leads, prospects, and client information., • Generate weekly and monthly sales reports for management review., • Coordinate site visits, client meetings, and follow-ups with potential accounts., • Work closely with front desk, reservations, housekeeping, and food & beverage to ensure flawless execution of group stays and events., • Support sales initiatives, marketing campaigns, and community/business outreach programs., • Build strong relationships with repeat clients and corporate accounts to maximize revenue opportunities. Job Requirements: Education & Experience: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred., • 2–4 years of hotel sales, catering sales, or event coordination experience required, • Familiarity with hotel property management and sales systems (e.g., Opera, Delphi, SalesPro, or similar). Skills & Competencies: • Strong organizational and multitasking skills with exceptional attention to detail., • Excellent written and verbal communication skills, with a professional, client-focused approach., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Ability to manage multiple priorities in a fast-paced hospitality environment., • Team-oriented with strong problem-solving and relationship-building skills., • Flexible schedule to accommodate occasional evening or weekend business needs. Why to join us! • Work in a supportive and collaborative environment focused on growth and excellence., • Opportunities for advancement within portfolio of properties., • Competitive salary, performance incentives, and comprehensive benefits package. Powered by JazzHR UcusC1yuOY

City, State: Houston, Texas Title: Night Auditor Location: Houston, Texas FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay: $16.00 Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel. Essential Functions and Duties: Greet, register, and assign rooms to hotel guests. Verify customer payment methods and process credit authorizations. Maintain accurate records of room availability and guest accounts using the property management system. Balance daily receipts and revenues, conducting income audits on posted revenues. Assist guests with check-out processes, reviewing accounts and resolving discrepancies. Answer phone calls promptly, directing inquiries or addressing guest needs. Coordinate with overnight housekeeping or maintenance staff to resolve guest issues. Make and confirm reservations, ensuring accurate data entry. Provide guests with information on hotel services and local attractions. Document guest feedback and escalate issues to management when necessary. Perform nightly "bucket checks" to ensure compliance with hotel standards. Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hospitality or customer service role preferred. Proficiency in basic bookkeeping and balancing financial transactions. Strong communication skills, both verbal and written. Proficient in using property management systems and office software. Excellent customer service and problem-solving skills. Ability to work independently and make decisions with minimal supervision. Detail-oriented with strong organizational skills. Work Environment: Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs. Frequent use of computers and telephones, requiring extended periods of sitting. Must be available to work overnight shifts, including weekends and holidays. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-07-13 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Plan details for travel including transportation, accommodation, and airlines. Work with clients to determine their traveling needs. Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations. Manage large-scale events including conferences and retreats. Book transportation and hotel reservations on behalf of clients. Collect payments and pay fees. Resolve travel issues, complaints, and refunds. Meet sales targets and profit goals. Maintain client information and financial records. Ensure you stay up-to-date with tourism trends by attending travel seminars.

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds. Primary responsibilities include registering guest

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Primarily supervises front desk team members to ensure monitoring an efficient operation for producing effective feedback to colleagues and guest satisfaction. Displays a professional and courteous manner to all employees, arriving, departing, in-house guest by providing anticipatory service. Front Office Supervisor inspires, motivates, guides, and oversees the team while sharing knowledge to the front office associates. Is responsible for ensuring hotel charges processed diligently to guest's accounts, invoices are accurate, direct billing, and billing instructions are verified. Front Office Supervisor will ensure that all guests are satisfied and display excellent customer service. Duties and Responsibilities: • Manage online, phone and in-person room reservations., • Welcome guests, check-in, check-out, distribute room keys and explain the hotel's amenities., • Billing, collect a method of payment from customers, guest ledger, pending charges., • Respond to guests' issues and complaints in a friendly and timely manner., • Explain local amenities and attractions to guests., • Work with other staff members/departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs., • Arrange specialized amenities for arrivals and VIP guest., • Liaison between Front Office and Valet., • Monitoring (PMS) "Mews" (Reservations, Availability, Room Status, Billing), • Provide detailed Training to front desk team, • Oversee the Front Office team.

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel. -Answer guest questions regarding local area facilities and be able to give proper directions to these areas. -Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. -Concierge- Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school graduate or GED certificate, with an aptitude for math. -Previous hotel front desk and SMS computer experience a plus. -Basic computer skills a must. Must be able to work well with others and must be able to work alone and overnight shifts. Overnight shift requires staff to remain awake at all hours at the night. Qualified candidates are invited to submit your resumes to this posting or visit the hotel property to complete an application at the front desk.

Travel Booking Specialist Seeking a friendly, energetic, and responsible individual with great organizational skills, superb work ethic, and a passion for helping others to book travel for clients. We partner with dozens (over 133) preferred vendors to help you provide the best possible travel experience for your clients and turn their dream vacations into reality. Our host agency pays the highest compensation in the business. Travel is making a huge comeback and there is no better time than now to be involved in this exciting industry. This is a remote position. RESPONSIBILITIES: • Research and book reservations for flights, cruises, hotel accommodations, rental cars, and more., • Communicate with clients via phone or email on a consistent basis., • Take secure payments and apply them to your clients reservations., • Attend training sessions (live and recorded) to stay updated on new products, safety procedures, and health protocols. QUALIFICATIONS: • Excellent oral / written communication skills., • Fluent in English (other languages are a plus.), • Organization & time management., • Self discipline / high work ethic., • Positive attitude, coachable and trainable., • Have a smartphone, laptop, and/or tablet with reliable internet/wifi., • Be comfortable working in a remote setting., • Prior travel experience a plus. BENEFITS: • No experience necessary...full training program., • Flexible schedule - you set your own part-time or full-time hours., • No sales quotas / no earnings limits., • MAJOR perks and benefits, including an opportunity to earn a COMPLIMENTARY CRUISE FOR TWO (you only pay the port fees & taxes), discounted hotel stays, rental cars, theme park tickets, and more., • Discounted CLIA card, plus an IATAN card for qualifying Agents. Earn the highest compensation levels in the industry with us by booking travel and activities for clients and, yes, even yourself! IMMEDIATE OPENINGS - Start today, be certified by tonight. Fully licensed, bonded, and insured. (Please be over 18 years old and authorized to work in the US.) #paidtobooktravel #traveladvisor #travelagent #newcareernow #booktravel Powered by JazzHR

Job Description Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! Job Summary As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Ensures common areas/entryway/lobby is clean, neat and orderly., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies., • Escalate complex issues to the appropriate supervisor or department when necessary. Qualifications • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts, • Must be available to work on weekends & holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description Job Description Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential Duties and Responsibilities include the following. Other duties may be assigned. Check-in and check-out hotel guests in a confident, professional, and friendly manner. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Provide gracious and efficient telephone service. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. Complete all items as listed on shift checklists. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip. Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, Issue guest safety deposit boxes as requested. Communicate service and amenities of the hotel to guests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Meet with departing Front Office staff to review business status and follow up items. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. Knowledgeable of hotel fire and emergency procedures. Keep the front desk areas clean and well organized. Assist with reservations calls in a professional manner. Document maintenance needs and submit to appropriate manager. Maintain complete knowledge of all hotel features/services, hours of operation. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day. Prepare any/all reports as directed. Prepare appropriate housekeeping reports as directed. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Sincere Hospitality is actively hiring for a Front Desk Open Availability - do not apply if you have any restrictions to your time please. Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday!, • Referral bonuses Job Summary As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcome all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Demonstrates a keen eye for detail when performing Night Audit functions and procedures., • Ensures common areas/entryway/lobby is clean, neat, and orderly., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies., • Escalate complex issues to the appropriate supervisor or department when necessary. Performance Metrics Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service. Qualifications • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts, • Must be available to work on weekends & holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Description 2nd Shift: 2pm-10pm ( Mon - Thur + Friday, Saturday, Sunday) Located in Clear Lake Area on NASA Rd 1. Job description We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: • Greeting and thanking guests in a sincere, friendly manner., • Checking guests in on arrival and out on departure., • Posting charges to appropriate guest accounts., • Anticipating and addressing guests' needs, and resolving their problems and complaints., • Assisting guests with disabilities., • Making reservations for guest., • Collaborating and communicating with other internal departments to ensure guest satisfaction., • Complying with company procedures and safety policies., • Performing duties on a daily checklist. Front Desk Agent Requirements: • High school diploma or suitable equivalent., • 6 months - 1 years front desk agent experience preferred, but not required, • Well-groomed, professional appearance., • Outstanding written and verbal communication skills., • Reliable and dependable are a must have., • Team player, but be able to work alone during your shift, • Physically agile, and able to stand for extended periods., • Available to work shifts, weekends, and on public holidays. Job Type: Part-time Pay: $10.00 - $11.00 per hour Benefits: • Employee discounts on hotels, • Discounted mobile phone service plan after 30 days Supplemental Pay: • $250 Bonus after 60 days restrictions apply Schedule: Part Time 3 to 6 days per week • 4-6 hour shifts, possible 8 hours shifts, • PM Shift: 2pm - 10pm Weekdays / Weekends: Mon - Thur 2-10PM Coverage when needed, • * Overnight shift 10pm - 6AM: 2 Nights open to choose., • Holiday availability Education: • High school or equivalent (Preferred), • Some college education (Preferred) Experience: • Hotel experience: 6 months - 1 year (Preferred), • Customer service: 1 year or more (Preferred) Work Location: Super 8 Houston NASA (Located in Clear Lake Area / Webster, TX) 18103 Kings row Houston, TX 77058 (Please map it out and see if you are able and willing to drive to the Clear Lake Area) • Professionalism, personal hygiene, attendance, tardiness rules strictly apply.

Job Description At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible. The Courtyard Houston Medical Center Reliant Park, managed by Moody National Management LP is currently looking for Front Desk Clerks to join our team. All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision). The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction. Essential Functions: • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities., • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures., • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures., • Accurately complete any logs/reports as specified by management., • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures., • Other duties as assigned. Job Specifications: • Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel., • Excellent interpersonal, written/verbal communication and telephone etiquette skills., • Intermediate proficiency with Front Desk computer systems, • Excellent command of the English language; second language proficiency desirable., • Excellent time management skills and ability to multi-task and prioritize work, • Excellent written and verbal communication skills, • Exceptional problem solving skills, • Ability to maintain customer focus, • Excellent organizational and planning skills, • Ability to work well in a team environment, • Ability to follow corporate standards and procedures Experience and Education: • High School education or equivalent work experience., • 1+ years of experience as a Front Desk Clerk or other customer service position., • Minimum training required per year as assigned by the company, • Any additional training required by manager Work Environment: • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines., • This is a full-time position. Overtime may be required occasionally., • Work days and work hours may vary., • This position works indoors.

Job Description Job Title: Front Desk Clerk/Guest Service Agent Department: Rooms Supervisor: Front Office Manager, Guest Service Manager, and/or GM Summary As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Greet guests warmly and professionally upon arrival., • Process check-ins, check-outs, and room assignments efficiently., • Handle guest requests, complaints, and inquiries with courtesy and urgency., • Manage phone calls, reservations, and room availability., • Maintain accurate records and perform basic cashiering duties., • Collaborate with housekeeping and other departments to ensure guest satisfaction., • Uphold safety, security, and cleanliness standards in the front desk area., • Consistently communicate hotel services and amenities to guests., • Effectively communicate shift change over information as needed., • Drive hotel van for guests within a two-mile radius (if applicable). Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Certificates, Licenses, Registrations May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

Job DescriptionDescription: Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience • High School diploma or equivalent required; College course work in related field helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing, • Ability to read, comprehend and write simple instructions and/or short correspondence and memos, • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations, • An operational knowledge of Microsoft Office suite, • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays, • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc), • • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations., • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times., • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met., • Handle requests for information, mail and messages in an efficient and courteous manner., • Answer guest inquires about hotel service, facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Establish and maintain good communications and team work with fellow associates and other departments within the hotel., • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenario., • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms., • Use proper two-way radio etiquette at all times when communicating with other associates., • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Description Front Desk Agent Responsibilities: We are seeking a Hotel Front Desk Agent with excellent customer service skills. As a first point of contact with our guest, you must be well-groomed, presentable, and have a pleasing personality to manage all aspects of the guests' accommodation and needs. · Checking-in guests on arrival and checking out on departure. · Posting charges to appropriate guest accounts. · Excellent phone etiquette and communication skills · Complying with company procedures and safety policies. · Performing duties on a daily checklist · working with all the hotel staff as a team player to get any guest issues resolved. · Handle guest inquiries and resolve any issues or complaints in a professional and timely manner · Assist with front desk duties such as answering phone calls, making reservations, and assisting guests with inquiries. · Ability to work independently and handle multiple tasks simultaneously. · Physically able to stand for extended periods and lift 30 lbs. Must have flexible availability. Bi-lingual is a plus Job Types: Full-time, Part-time Pay: $12.00 - $14.00 per hour · Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Description At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible. The Courtyard - Houston Medical Center/NRG Park, managed by Moody National Management LP is currently looking for a Front Desk Supervisor to join our team. All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision). Summary: The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service and complying with corporate/brand policies and procedures while meeting/exceeding financial goals. Essential Functions: • Supervise Front Desk staff during assigned shift. Train and coach, resolve problems, and recommend disciplinary action as necessary., • Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution., • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures., • Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments., • Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues., • Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security., • Other duties as assigned by management. Skills: • General knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures., • Proficiency with Front Desk computer systems and with Word, Excel, and MS Outlook., • Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills., • ExcellentcommandoftheEnglishlanguage;secondlanguageproficiencydesirable, • Excellent time management skills and ability to multi-task and prioritize work., • Strong customer service skills with a friendly and approachable demeanor., • Ability to work well independently and in a team environment Competencies: • Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early "knower", getting informal and incomplete information in time to do something about it., • Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect., • Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent., • Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first., • Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes. Education and Experience: • High School diploma or equivalent., • 1+ year of hotel front desk experience., • All positions must also complete any additional training required by manager or as assigned by the Brand or Moody. Physical Demands & Work Environment: • This job operates indoors in a hotel environment., • Ability to frequently stand, bend, kneel, walk and reach with hands and arms., • Ability to occasionally lift products and supplies, up to 25 pounds.

Job DescriptionDescription: Job Title: Sales Office Coordinator Reports To: Sales Director Texas & Alberta Division/Department: Sales Level of Work: Level II Position Summary: The Sales Office Coordinator provides essential administrative and customer relations support to the Texas and Alberta Sales Director, Sales Managers, and Sales Engineers. This role is crucial for ensuring efficient sales operations, managing customer inquiries, processing orders, and maintaining organized sales records. Key Results Areas by Level of Work: Level II: Service – Coordinating “production” with problem solving and prevention Resource management (material and people) • Will answer phone calls in a timely manner and be able to communicate professionally with customers., • Manages office supplies and literature inventory, ensuring adequate stock while minimizing budget., • Coordinates with temporary agencies for staffing needs during extended absences, including training temporary personnel., • Manages and organizes business cards and sales leads in the customer database and salesman binders., • Binders or slide booklets for presentations, shall be generated upon request. Resource scheduling, output management and reporting • Processes purchase orders immediately upon receipt via email, fax, or courier, • Creates and maintains electronic EG files for inquiries and direct purchase orders on the local “T” Drive., • Handles spare parts inquiries, quotations, status requests, and purchase orders, • Ensures Graham T&Cs and warranty forms, negotiated customer terms & conditions on file, or master purchase agreements on file are include with Quotations as appropriate., • Handles small equipment proposals and order entry as needed by salesmen., • Enters and updates customer correspondence and status in Oracle Cloud (CX) CRM, including project cancellations and order placement dates., • Generates Monthly/Quarterly Follow-Up Reports from Oracle Cloud (CX) and distributes them to Sales Engineers., • Manages travel, hotel, and car rental arrangements and reservations upon request., • Updates account lists and adds new accounts in the Access database, new account journal, and individual salesman account lists., • Performs standard copying and collating of proposals and documents upon request., • Dates, signs, and codes bills for Accounts Payable, allowing time for management review and filing paper invoices. Continuous Improvement • Identifies and recommends improvements for office processes and supply management., • Schedules necessary repairs for office equipment. Equipment & process maintenance • Maintains the local “T” Drive by e-filing all correspondence pertaining to specific EG# and/or job # on a regular basis., • Downloads website inquiries and uploads quotes to the website., • Scans documents and downloads RFQs and documents as necessary. Professional Development (self and reports) • Maintains self-sufficiency and the ability to make independent decisions on a daily basis., • Continuously improves communication skills and multitasking ability, especially in customer interface., • Proactively handles customer expediting request such as delivery status, drawing status, etc. on a routine bases. Will escalate issues to salesmen or engineers when immediate attention is needed. Qualifications: To qualify for this position, an individual must possess the knowledge, training, experience and abilities required. Education and Training • High school GED Experience: • 5+ years of office administration experience Other: • Must be willing to work overtime as required., • Minimal travel may be required Preferred: • Good Communication skills and multi-tasking ability as well as customer interface experience. Skills: To perform the job successfully, an individual should demonstrate the following competencies: • Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software., • Strong written and verbal communication skills required., • Strong organization and time management skills., • High attention to detail., • Ability to successfully plan and implement objectives within established timelines and work schedules., • Ability to work independently, with minimal direction as a highly motivated self-starter and within a team oriented culture., • Exhibits polite and professional communication via phone, e-mail and mail., • Maintain strict confidentiality regarding company matters., • Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan., • Maintain a collaborative relationship with internal and external stakeholders. ., • Ability to keep information confidential., • Ability to independently acquire and apply new knowledge., • An individual must have technical aptitude., • Maintain current technical knowledge pertaining to position; demonstrates comprehensive, flexible range of skills and abilities; seeks to enhance skills and abilities through cross-training and educational development., • Able to manage multiple priorities and deadlines., • Strong analytical, organizational and communication skills are a must., • Ability to solve practical problems in a timely manner whilst dealing with a level of ambiguity., • Must be detail oriented with ability to maintain a strategic outlook., • Proactively identify problems and collaborate with management on implementing possible solutions., • Energetic and eager to tackle new projects and learn new skills. Physical and Mental Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others., • Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure., • Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. Work Authorization/Security Clearance Must be able to work in the U.S without sponsorship. Ability to obtain US government security clearance is desired. This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position Requirements:

Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.Greets, registers, and assigns rooms to guests.Handles c

Job DescriptionBenefits: • Opportunity for advancement, • 401(k), • Paid time off, • Competitive salary River Oaks | Houston, Texas Company Overview Culinary Khancepts is a diversified, multi-concept hospitality group with a portfolio of acclaimed dining, entertainment, and lifestyle destinations, including Star Cinema Grill, State Fare Kitchen & Bar, Liberty Kitchen Oysterette, The Audrey, Reel Luxury Cinemas, River Oaks Theatre, Mayahuel, Epicure Café, Leo's, and River Oaks Pharmacy. At Culinary Khancepts, we believe every guest deserves an unforgettable experience through genuine hospitality, exceptional cuisine, thoughtfully crafted beverages, and flawless execution. We are committed to creating memorable moments while fostering a culture where both our guests and team members can thrive. Why Join Culinary Khancepts? We believe that hospitality is more than service, it is about creating individualized memorable moments that keep guests coming back. If you're passionate about luxury hospitality, enjoy building lasting relationships, and take pride in delivering exceptional experiences, you'll find an opportunity to grow your career alongside a team committed to excellence. Position Summary We are seeking an experienced, hospitality-driven Maître d' to serve as the face of one of our premier River Oaks dining destinations. As the first and last impression of our restaurant, you will create exceptional guest experiences through gracious hospitality, personalized service, and seamless front-of-house coordination. The Maître d' oversees reservations, seating operations, and guest flow while partnering with restaurant leadership to ensure every guest receives an elevated dining experience. This role is ideal for a polished hospitality professional who thrives in an upscale environment, anticipates guest needs, and leads with professionalism, confidence, and attention to detail. Key Responsibilities Responsibilities include, but are not limited to: Guest Experience & Hospitality • Welcome every guest with warmth, professionalism, and genuine hospitality., • Create memorable experiences by recognizing returning guests, celebrating special occasions, and anticipating guest preferences., • Manage VIP reservations, special requests, and private dining inquiries with discretion and exceptional attention to detail., • Resolve guest concerns promptly and professionally while exceeding service expectations.Front-of-House Operations, • Oversee reservations, seating assignments, waitlists, and dining room flow to maximize both guest satisfaction and operational efficiency., • Coordinate closely with managers and service teams to ensure smooth table turns without compromising the guest experience., • Monitor the dining room throughout service to maintain exceptional hospitality and presentation standards., • Maintain accurate guest profiles and reservation notes using platforms such as OpenTable, SevenRooms, or Resy.Leadership & Collaboration, • Communicate effectively with culinary, service, and leadership teams to ensure seamless execution throughout each service., • Support front-of-house leadership in maintaining cleanliness, organization, and hospitality standards., • Assist with training and mentoring host team members on guest engagement, professionalism, and service expectations., • Uphold Culinary Khancepts' culture, core values, and commitment to excellence.Qualifications Required, • High school diploma or GED., • Minimum of two years of experience as a Maître d', Lead Host, Guest Relations Manager, or Front-of-House leader in an upscale restaurant, fine dining, luxury hotel, or private club., • Exceptional communication, interpersonal, and guest service skills., • Professional, polished, and confident presence with a passion for hospitality., • Strong organizational and multitasking abilities in a fast-paced environment., • Customer-focused with the ability to anticipate guest needs and provide personalized service., • Experience with reservation management platforms such as OpenTable, SevenRooms, or Resy preferred., • Ability to stand for extended periods, lift up to 25 pounds, and work evenings, weekends, and holidays., • Food Handler Certification may be required in accordance with local or state regulations.Preferred, • Experience in fine dining, chef-driven restaurants, or luxury hospitality., • Background in luxury hotels, private clubs, or Michelin-recognized concepts., • Knowledge of wine, spirits, and elevated dining service., • Bilingual (English/Spanish) is a plus.Benefits & Perks, • Competitive Pay, • Flexible Scheduling, • Career Growth & Advancement Opportunities, • Medical, Dental & Vision Benefits (where applicable), • 401(k) Retirement Savings Program, • Employee Referral Program, • Pharmacy & Restaurant Discounts, • Exclusive discounts, rewards, and savings on entertainment, travel, electronics, fitness memberships, and more, • Complimentary movies at Star Cinema Grill, River Oaks Theatre, and Reel Luxury Cinema

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Manager. The Front Office Manager oversees the daily operations of the front desk, concierge, bell/valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals. What we provide you with: • Competitive pay, • Hilton Travel discounts on all Hilton brand properties worldwide, • Hotel room discounts with our Crescent managed properties across North America for you and your family members, • Excellent benefits plans for eligible associates and your family members, • Paid time off, • Career development opportunities in a luxury hospitality environment, • Free meals, • Free parking What you do each day: • Supervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff., • Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries., • Act as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion., • Oversee staffing, scheduling, onboarding, training, and performance management., • Maintain a strong presence in the lobby, engaging with guests and supporting associates. Guest Experience & Service Standards • Ensure consistent delivery of luxury hospitality standards., • Oversee VIP arrivals, special requests, and guest preferences., • Monitor guest satisfaction scores, respond to feedback, and implement service improvements., • Collaborate with Housekeeping, Reservations, Sales, Revenue, and Food & Beverage to optimize guest experiences. Financial & Administrative Duties • Monitor department budget, forecast labor needs, and control expenses., • Review daily reports, occupancy, arrivals/departures, and room inventory., • Assist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment., • Ensure compliance with policies, safety protocols, and brand standards. Communications & Coordination • Conduct pre-shift briefings and regular meeting updates., • Maintain accurate documentation and logs for guest concerns, incidents, and follow-up., • Serve as Manager-on-Duty as required, handling emergencies or escalations. Does this sound like you? • Minimum 24 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel., • Strong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems., • Exceptional leadership, communication, and interpersonal skills., • Proven ability to handle high-pressure situations calmly and professionally., • Experience managing VIP guests and high-profile clientele., • Flexible availability, including nights, weekends, and holidays., • Bachelor's degree in Hospitality Management or related field preferred., • Ability to stand for long periods., • Occasionally lift, move, or handle items up to 30 lbs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionDescriptionCotton Holdings, Inc., is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments. I. Summary (Scope of the Job) Cotton Holdings is currently seeking a self-motivated, results-focused, detail-oriented marketing professional in Houston, Texas. This is a great opportunity for an individual who thrives on deploying both the art and science of marketing to drive aggressive revenue growth. We are looking for a team member who is self-motivated and radiates a can-do positive energy, capable of working through ambiguity to execute marketing requirements that build the brand and explicitly produce high-quality sales leads. In this role, as the Marketing Coordinator, you will have a leading part to play in a growing Marketing Team that supports a fast-moving Business Development Team. This is a great career-making opportunity to deliver major results at Cotton. Major Responsibilities • Assist with coordinating and managing industry product/services marketing events from start to finish., • Responsible for set-up, support and execution for various industry events including, but not limited to trade shows, conferences, training, forums, networking receptions, media partnerships, social events, etc., • Coordinate event logistics, including but not limited to researching venues, aggressively negotiating costs, catering, transportation, shipping, registration, hotel reservations, restaurant reservations, collateral printing/displays, signage, audio/visual, electrical, on-site staffing, list acquisitions, virtual booth, reciprocal web links, restocking/ordering promo items, etc., • Ensure proper process of show leads into CRM system and distribution to sales., • Track and document client attendance and feedback where necessary., • Negotiate with venues and industry organizations both to (1) reduce costs but also to (2) obtain free or low-cost signage placements, attendee lists, event email blasts, banner ads, etc., • Interface with Content Development, Product Managers, Social Media Specialist to create pre- and post-event communications via email campaigns and social media., • Build and present Information, • Progress Reports for trade shows, conferences, forums, networking receptions, media partnerships, social events, sporting events, etc., • Research potential conferences, events, trade shows, and venues to create possible opportunities for each division in the future., • Sustain industry organization memberships within all divisions year to year., • Update and manage the events slide on a week-to-week basis and brief key leaders on a weekly basis on the upcoming schedule., • Maintain a detailed budget of all events and be responsible for submitting expenses and individual event budget management., • Perform essential day-to-day administrative duties.Willing to travel 10%-30% of the time. III. Background RequirementsEducation: • Bachelors' Degree in Business, Marketing, or related field Experience: 2-5 years proven experience of logistics and events coordination within a fast-paced, commercial organization., • Experience negotiating with event vendors and suppliers to secure the best deal., • Project management experience used to obviate or minimize the risks such as unforeseeable occurrences., • Experience with jobs or projects where you consistently paid high attention to detail, multitasked and produced quality work in a timely manner., • Demonstrated ability to build substantive relationships by picking up the phone and not overly relying on email., • Proven ability to solve problems from start to finish, identify causes, recommend and implement solutions. Knowledge and Skills:, • Possess excellent written, interpersonal, presentation and organizational skills., • Strong communication skills; Bilingual preferred (English and Spanish)., • Thrive on coordinating all logistics and meeting tight deadlines, sometimes requiring extended hours at event venues. Some travel required., • Can deliver and accept constructive criticism in a collegial, team-based environment., • Are willing to work with people at all levels of the organization from the CEO to the interns., • Enjoy a fluid, fast-paced, entrepreneurial work environment., • Believe in Passion, Integrity, Excellence and Results. DisclaimerThis Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Equal Opportunity Employer/Veterans/Disabled Cotton is proud to be an Equal Employment Opportunity, Affirmative Action, Veterans, Disabled and LGBTQ employer. Cotton promotes a respectful work environment of inclusion and is committed building teams that represents a variety of backgrounds, perspectives, skills, and experiences. Applicants requiring reasonable accommodation with job search, or the application process should notify the Human Resources Department at 877-511-2962. #Holdings

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