Sales Support I
hace 2 días
Memphis
This position is responsible for supporting and assisting our sales force and serves as an internal liaison for the field sales team. Work activities include providing detailed reporting, coordinating and administering sales activities (meetings, travel, conferences, and department activities), and managing interaction with the growing group of PBE influencers across social platforms (TikTok, Facebook, Instagram, etc.). Additional responsibilities include communicating customer and product information, processing commissions and pricing, customer setup, data synchronization, and coordinating programs in support of sales strategy implementation including national and regional trade shows, customer pricing, databases, and customer systems. This role reports to the Customer Service & Sales Support Director. Essential Duties And Responsibilities: • Must have advanced Excel & Power BI skills to create a variety of sales reports., • Assists and participates in sales meetings., • Provides information to the sales team upon request regarding product, customer and pricing information., • Manages and maintains records for all customer contracts and other pertinent information., • Maintains pricing, including daily and annual updates of promotional and contract pricing in Trade Plus/Flintfox. Validates accuracy of pricing before and after entry into systems. Communicates new pricing to internal and external customers including resolving pricing issues. Sets up and processes Monthly Index Pricing program., • Maintains customer master data; serves as key contact for new customer setup and account updates., • Coordinates the shipment of materials for trade shows, including empty components and live sample orders to accounts., • Validates all customer and sales information for accuracy and completeness for entry into various systems. Creates spreadsheets and data tables for new customer setup. Creates and modifies information pertaining to customers, territories, sales representatives, brokers, products, pricing, etc., • Maintains all customer order management code files, records and source documents; processes exception reports monthly; researches discrepancies and makes corrections., • Serves as a collaborative resource and informal point of contact for team members seeking guidance on pricing, customer data, and system processes; demonstrates a constructive, solutions-oriented approach when supporting colleagues across the department., • Partners cross-functionally with Sales, Finance, Operations, and Marketing teams to coordinate program execution, resolve issues, and ensure alignment on customer initiatives; builds and maintains positive working relationships across all levels of the organization., • Identifies opportunities to improve team workflows, data accuracy, and reporting processes; proactively proposes and helps implement process enhancements that increase department efficiency and scalability., • Manages the social media influencer coordination program (TikTok, Facebook, Instagram, and emerging platforms), including tracking engagement, maintaining contact records, and supporting campaign logistics in collaboration with the sales and marketing teams., • Performs special projects as assigned. Core Competencies: • Work Excellence: Delivers high-quality, accurate work with strong attention to detail and a commitment to continuous improvement., • Self-Awareness & Collaboration: Works constructively with others, shares knowledge openly, and supports team goals over individual priorities., • Managing Priorities: Organizes and executes work effectively across competing demands in a fast-paced environment., • Innovation: Identifies opportunities to improve processes and brings forward creative, practical solutions., • Customer Ownership: Takes accountability for delivering outstanding service and outcomes for both internal and external customers. Qualifications / Experience: • Bachelor's degree in Business, Marketing, Finance, or a related analytic field, plus a minimum of three years of sales support and reporting experience, including demonstrated ability to develop business-oriented recommendations from data analysis., • Must be able to interface effectively with various levels of both internal and customer organizations., • Effective analytical skills; ability to utilize data systems and to access, assess, interpret, and draw accurate conclusions from various data sources., • Ability to develop action plans or make recommendations from analyses; effective fact-based reporting and presentation skills., • Excellent attention to detail, organization, and interpersonal skills., • Effective oral and written communication skills; excellent problem-solving and issue resolution skills., • Ability to handle multiple priorities in a fast-paced environment., • Proficiency in Microsoft Office with a strong focus in Excel and Power BI., • Demonstrated ability to work constructively with colleagues across departments, share knowledge openly, and support team goals over individual priorities., • Professional maturity, receptiveness to feedback, and a commitment to continuous improvement., • Strong interpersonal skills with the ability to navigate conflict professionally and maintain effective working relationships in a collaborative environment., • Experience mentoring peers or onboarding new team members is a plus. Work Environment / Physical Demands / Travel: • Strong written and verbal communication skills, with the ability to read, interpret, and communicate business documents including customer requirements, pricing, promotional programs, commission structures, agreements, reports, and correspondence., • Ability to effectively present information, respond to questions, and collaborate with customers, sales personnel, and management., • Ability to navigate and leverage social media platforms., • Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, interpret complex information, draw sound business conclusions, and support decision-making., • Proficiency in Excel and business analytics tools, including the ability to calculate discounts, commissions, percentages, rates, and other key business metrics, as well as prepare reports and graphs., • Ability to manage multiple priorities, work with both abstract and concrete variables, and execute against detailed instructions in a dynamic business environment., • Ability and willingness to travel as business needs require., • Ability to work in an office environment and occasionally in warehouse settings with varying noise levels and limited exposure to fumes, airborne particles, and temperature fluctuations., • Ability to sit, stand, walk, reach, climb, stoop, communicate, and use visual acuity for extended periods, including close vision, peripheral vision, depth perception, and focus adjustment., • Ability to occasionally lift and move up to 25 pounds. Americans With Disabilities Act (ADA) Compliance: Barr Brands is committed to providing equal employment opportunities to qualified individuals with disabilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with known physical or mental disabilities to perform the essential functions of the role. Accommodations: Barr Brands will engage in an interactive process with employees and job applicants to identify and provide reasonable accommodations for individuals with known physical or mental disabilities, unless such accommodation would impose an undue hardship on the company's operations. Employees and applicants are encouraged to discuss potential accommodations with the HR department. Commitment To Diversity And Inclusion: Barr Brands values diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams drive innovation and success, and we are dedicated to creating an environment where all employees feel valued and empowered.