Office Coordinator - Women's Health
3 days ago
St. Louis
Mercy Hospital St. Louis is seeking a highly organized and customer-focused Office Coordinator to support the day-to-day administrative and operational functions of the New Ballas Clinic Towers (Clinic 101A). Under the direction of the Practice Manager, the Office Coordinator serves as a key resource for front-office operations, physician support, patient scheduling, registration, billing processes, insurance verification, staff coordination, and clerical workflow management. The ideal candidate will demonstrate strong leadership, communication, and organizational skills while ensuring a positive patient experience and efficient clinic operations. This role works collaboratively with physicians, clinical staff, patients, and departmental leadership to support exceptional patient care and operational excellence. • Coordinate and lead daily clerical and administrative functions of the clinic., • Answer and route telephone calls professionally and efficiently., • Schedule patient appointments and manage provider calendars., • Perform patient registration, insurance verification, and demographic updates., • Manage filing systems, medical records requests, and document processing., • Maintain confidentiality of patient, employee, and financial information in compliance with HIPAA and Mercy policies., • Monitor office supply inventory and order supplies as needed., • Maintain a clean, organized, and professional work environment., • Train and support clerical staff in front desk operations, registration, scheduling, charge entry, and customer service standards., • Assist with onboarding and competency development for clerical team members., • Coordinate clerical communications and workflow among providers, clinical staff, patients, and families., • Support departmental operational initiatives and staffing needs., • Monitor volunteer schedules and provide direction regarding assignments., • Perform Epic charge entry, adjustments, edits, and credits as required., • Manage insurance authorizations, pre-certifications, denials, and appeals., • Maintain and update clinic charge master information., • Monitor productivity metrics and input daily administrative data., • Assist with billing-related activities and ensure accurate documentation and charge capture., • Serve as a communication liaison between physicians, practice leadership, and clinic staff., • Assist physicians with credentialing, licensure renewals, and related documentation., • Track physician licensing and medical privilege requirements to ensure compliance., • Coordinate Continuing Medical Education (CME) activities and conference registrations., • Support provider administrative projects and practice initiatives., • Foster positive relationships with patients, families, providers, and coworkers., • Greet and assist patients in a courteous, compassionate, and professional manner., • Respond promptly to inquiries and requests within the scope of the position., • Maintain open communication with leadership and departmental staff regarding operational needs and concerns., • Utilize Epic, Kronos, and other departmental software systems effectively., • Serve as a Kronos editor for assigned cost centers and maintain competency with system updates., • Maintain proficiency in clinic technology, software applications, and office equipment., • Support data accuracy and reporting initiatives., • High School Diploma or GED required., • Coursework in clerical, administrative, or business-related skills preferred., • Minimum of two (2) years of experience in a medical office or healthcare administrative setting., • Typing proficiency., • Knowledge of medical terminology., • Strong organizational, communication, and customer service skills., • Ability to manage multiple priorities in a fast-paced healthcare environment., • Proficiency with Microsoft Office applications and electronic medical record systems., • Five (5) years of experience in a medical office or ambulatory healthcare setting., • Experience with Epic and Kronos systems., • Experience with insurance authorization, denial management, and medical billing processes., • Previous experience leading or training administrative staff., • Leadership and Team Collaboration, • Patient-Centered Service, • Attention to Detail, • Problem Solving, • Time Management, • Professional Communication, • Confidentiality and Compliance, • Adaptability and Decision Making At Mercy, we believe in bringing to life a healing ministry through compassionate care, exceptional service, and teamwork. As an Office Coordinator, you will play a vital role in ensuring patients receive a seamless and welcoming experience while supporting providers and staff in delivering outstanding care. From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Keyword(s): Front Desk, PSR, PAR, Office Support, Scheduler, Assistant