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SummaryApto Operate is our managed service for telemetry, security, and observability platform management and it is growing. The Operate Service Manager owns the service itself: the quality and consistency of delivery across every customer account, the performance and development of our engineering team, and the continuous improvement of how Apto delivers.This is not a pure operations role and it is not a pure management role. You will be close enough to the technical work to understand what the data is telling you, senior enough to influence how the business operates, and systematic enough to turn what you see into improvements that stick. You sit alongside our Technical Account Managers (who own the customer relationship) and Solution Architects (who own technical direction) you own delivery.What you'll DoRun the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems.Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless of engineer or account.Lead the engineering team.Line-manage our engineers: one-to-ones, development plans, specific feedback, and performance management where needed.Manage capacity forward.Track utilisation, plan for new contracts entering delivery, and surface headcount or skills gaps to leadership before they bite.Handle escalations.Act as the first internal escalation point when delivery is under pressure triage quickly, communicate clearly, drive to resolution.Surface intelligence.Turn what you see across the customer base into insight that shapes account decisions and the evolution of the service.Improve how we work. Own and sharpen our delivery processes making Apto measurably better at operating platforms year on year.Who you areYou have managed a live service across multiple concurrent customers ideally in an MSP or recurring-delivery environment and you know the daily discipline that takes.You have line-managed a technical team for real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring.You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it.You have designed and landed practical process improvements in a busy delivery environment, and you can show they held.You stay clear-headed under pressure, communicate precisely across levels engineers to executives and give leadership the real picture, not the sanitised one.You are comfortable in a technical environment. You do not need to be an engineer, but you can read a service board, understand what a platform team is telling you, and assess whether the quality of work is good.Process & Governance You'll OwnService governance. SLA monitoring and reporting, fair-use oversight, and regular service performance reporting to leadership.Delivery transparency. Boards that are honest and current, burndowns that reflect reality, outcomes written in language the customer and the business can act on.Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time.Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that keep the service and the team on track.Continuous improvement.Delivery standards that are documented, followed, reviewed, and improved with changes captured and shared, not held in one person's head.Apto Solutions is a UK consultancy on an ambitious growth journey, and Operate is at the centre of it. This role has genuine reach: you will shape how a scaling managed service business delivers, build the team that delivers it, and see the impact of your judgement every day.You will work directly with the leadership team and have a real voice in how the service evolves. We are a small business with serious customers and high standards and if running something well matters to you, you will find this a place where that is valued.TPBN1_UKTJ

Great food in the workplace isn't simply about fuel.It's about increasing productivity and improving performance; it's about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.Come and join our award-winning teams - we are currently recruiting for a General Manager to join our team in London. Salary: £45,000 per annum Shift Pattern: 5 over 7, 40 hours per week Location: NG24 1GA Key Responsibilities: Lead the day-to-day operations across four sites spanning two locations, ensuring exceptional service, consistency, and performance. Oversee all administrative and payroll processes, ensuring accuracy, compliance, and timely completion. Drive operational excellence by managing site performance, financial controls, and service delivery standards. Lead, coach, and develop management and frontline teams to build engagement, accountability, and high performance. Monitor budgets, labour costs, and KPIs, implementing actions to maximise profitability and efficiency. Build strong client and stakeholder relationships, acting as the key point of contact across all sites. Ensure full compliance with company policies, health & safety regulations, and food safety standards. Support recruitment, employee relations, and workforce planning to maintain a motivated and capable team. Take ownership of all operational challenges, delivering effective solutions and continuous improvement initiatives. Maintain a visible presence across all locations, providing hands-on leadership and supporting teams where required. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Job Reference: com/0907/43960001/52819589/SU #Gather and Gather Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Youll workhand in hand with our IT Service Delivery Manager and the IT Operations Manager outside of the secure operations team to ensure that consistently high standards are maintained. Service Delivery Manager (Defence Team) NCC Bristol based. Proven experience of working in a Service Delivery Man

We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for themCompetitive salary and non-contributory pension30 days’ holiday plus bank holidays, with the option to purchase additional daysLife Assurance

We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuri

Experienced Service Delivery Manager to lead a Secure IT Operations Service for defence programs in a regulated environment.

Seeking an experienced Operational Delivery Lead for a 6-month contract in Barrow-in-Furness, with hybrid working.

Manages transfer station and recycling center operations, ensuring safety, efficiency, and customer service while maximizing recycling performance.

Experienced Service Delivery Manager to lead a Secure IT Operations Service for defence programs in a regulated environment.

Experienced Service Delivery Manager needed to lead IT service delivery, manage engineering teams, and enhance customer experience.

Seeking an experienced IT Service Delivery Manager to oversee the UK IT Service Desk team, manage ITIL principles, and contribute to Digital Transformation and AI adoption strategies.

Van Driver / Multi-Drop Delivery Driver - Bristol. Van Drivers / Multi-Drop Delivery Drivers. This is a 2-man crew and a great opportunity for drivers who enjoy being on the road, and providing excellent customer service.

We're currently looking for a reliable and motivated.This is a full-time role working fixed shifts and the hours of work are:.As a Van Driver you will be responsible for making timely deliveries, maintaining high customer serv.

Multi Drop Delivery Driver Class 2.

Other suitable skills and experience include Supported Living Manager, Assistant Service Manager, Team Leader, Care Manager, Registered Manager, Deputy Manager, Learning Disabilities Manager, Autism Support Manager, Community Services Manager, Supported Housing Manager, Social Care Team Leader, Ment

Are you a Service Manager or similar looking to become the go to technical expert within one of the fastest growing businesses in the country?. Are you looking for a role with complete autonomy and a high level of responsibility, managing a team of high end, skilled Service Engineers?.

You'll be responsible for completing planned multi-drop delivery routes, makingup to 20 deliveries per dayacross theSouth West. You'll deliver products to a wide range of customers, includinghotels, cafés, restaurants and convenience stores, ensuring goods are delivered safely, on time and with exc

We are looking for a Van driver to join our team in Caldicot.This role is part of our training program with the intent to progressing the candidate to Class 2 and Class 1 HGV for a suitable candidate.You will be required to carry out multi drop deliveries around NP postcode with use of a tail lift v

Location: MShed & Bristol Central Venues (BMAG & City Hall).Salary: Up to £37,500 per annum + paid overtime.Contract: Full-Time, 40 hours per week, 5 over 7 days per week.A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.Excluding bank holidays and nat

Service Charge & Rent Officer Location: Long Stratton (Hybrid Working Available) Salary: Competitive Contract: Full-Time, Permanent Reports to: Service Charge & Rent Manager Make a Difference in Social Housing We are looking for an experienced and detail-oriented Service Charge & Rent Officer to joi

Are you an Engineering Manager or similar from a Service Engineering background looking to become the go to technical expert within one of the fastest growing businesses in the country?.

Key Responsibilities Oversee the daily operations of hazardous waste collection, processing, and disposal Ensure full compliance with environmental, health & safety, and regulatory requirements Manage and support operational staff, drivers, and site personnel Develop, implement, and maintain safe

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. Hardware Operations Manager Excellent opportunity to join a growing MSP and lead hardware operations across the business.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

At Bullfinch, we believe that exceptional client service is built on a foundation of valued, empowered employees.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

We're recruiting for a fantastic opportunity to join a leading professional services firm in Jersey.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, wi

Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more.

Location Maisemore Salary - £28620 Role - Full Time Permanent Service Red Kite Court and Merlin Mews, supported living services for adults with Autism and learning Disabilities Overview of the role As Service Manager you ar

Bank Holidays) Flexible dental insurance plans Company sponsored pension scheme 24/7 online GP service, life assurance and fully comprehensive employee assistance programme Access to our MyBenefits platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a savin