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Support Team Officer (Property Maintenance) \n Starting salary - £25,878 - £28,961 - Dependent on Experience \n Full Time| Perm \n \n Purpose of the Job \n This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team. By keeping records accurate, coordinating customers and contractors, and supporting quality assurance and procurement, you help us deliver Quality Homes and Trusted Customer Services across our communities. Your organisation and attention to detail help maintain important operational capability and keep the service running well for the customers who rely on it. \n \n What will I do? \n Administrative Support and Coordination \n • Provide a comprehensive administrative service to support the delivery of excellent customer service across the Property Maintenance team. \n • Maintain accurate IT records of activities and produce reports drawn from managers, colleagues, files and IT systems. \n • Manage correspondence, including emails and workflow systems delegated by colleagues and managers. \n • Support the creation of works orders and the management of variations. \n • Continue operational reporting and workforce visibility, giving managers and Team Leaders a clear picture of activity. \n • Administer the secure and orderly storage of regulatory certificates. \n • Administer the Trades incentive scheme, where appropriate, applying the rules consistently and handling related queries or challenges from Trades colleagues. \n Quality Assurance and Compliance \n • Maintain desktop quality assurance and assurance support activities across the team's processes. \n • Provide support to Team Leaders undertaking on-site QA inspections. \n • Use Curo's Quality Assurance measures to support consistent delivery of team processes. Procurement and Financial Administration \n • Administer the effective procurement of goods and services in line with Curo's procurement strategies, supporting value for money and high levels of service delivery. \n • Reconcile invoices for payment approval and administer purchase order systems. \n • Provide information as required to support financial and performance monitoring. \n Contractor and Customer Coordination \n • Record and coordinate customer engagement for projects, capturing customer responses to inform and improve the customer experience and future service delivery. \n • Respond promptly and effectively to customer enquiries, making sure people receive timely assistance and updates. \n • Liaise with, and issue instructions to, contractors ensuring they adhere to contract conditions as directed by, or in the absence of, the relevant contract manager or surveyor. \n • Support with customer accident reporting. \n Customer Complaints \n • Take ownership of monitoring and progressing repairs and other actions associated with complaint resolution, ensuring they are tracked through to completion. \n • Proactively liaise with internal teams and contractors to monitor progress, challenge delays where appropriate, and ensure works progress within agreed timescales. \n • Maintain regular communication with customers, providing timely updates on progress and managing expectations throughout the resolution process. \n • Identify and manage risks that may impact delivery, escalating concerns promptly to the Repairs Team Leader or other appropriate managers. \n • Help ensure issues are addressed and complaint resolutions are not unnecessarily delayed. \n • Keep clear and accurate notes and records of the progression and tracking of agreed resolutions. \n Teamwork and Collaboration \n • Work closely with managers, Team Leaders and colleagues, building strong working relationships while keeping customer needs at the centre. \n • Contribute to team and corporate objectives, sharing information and supporting colleagues to deliver a high-quality service. \n What do I need to be successful? \n Essential – Experience and Qualifications \n • Experience of providing administrative services within an organisation that handles large volumes of varied transactions and a complex customer base. \n • Experience of writing reports derived from complex data in large volumes. Essential – Skills and Attributes \n • Strong organisational skills and a keen eye for detail, with the ability to manage competing priorities and meet deadlines. \n • Confident numeracy skills, with the ability to understand and interpret statistical and financial information. \n • Excellent IT skills, including the ability to create reports from complex data. \n • Excellent all-round communication skills, with the ability to convey information clearly to a variety of customers. \n • A collaborative approach, supporting and promoting team and corporate objectives. \n • Able to work calmly under pressure and adapt to changing priorities. \n Desirable \n • Experience of working within a repairs, property maintenance or housing environment. \n • Experience of administering procurement, processing invoices and managing purchase order systems. \n • Experience of supporting quality assurance or compliance activities. \n How will I evidence my success? \n • Customers, peers and managers give positive feedback on the effectiveness of the service and the way it is delivered. \n • Records, reports and regulatory certificates are accurate, up to date and stored securely, supporting Curo's compliance with its legislative obligations. \n • Procurement, invoices and purchase orders are processed correctly, supporting value for money and timely service delivery. \n • Quality assurance processes are consistently applied, with desktop QA and support for on-site inspections helping the team deliver agreed standards. \n What you will get in return \n\n • \n 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years \n • \n Your birthday off as an extra holiday \n • \n Up to 10% matched pension contribution \n • \n Hybrid working (3 days office, 2 days home) \n • \n Flexible benefits which might include a Health Cash Plan \n • \n Access to an Employee Assistance Programme for your own wellbeing \n\n \n \n

Assurance Assistant - Help Us Run a Well-Governed Organisation \n £36,407 per annum + benefits | Bath | Hybrid \n Full Time | Permanent | 37 hours per week \n \n Your Diligence. Our Assurance. Confidence for Customers. \n At Curo, being well run and well governed is what gives our colleagues, our Board and our customers confidence in everything we do. Behind that confidence sits careful, reliable work: registers kept current, actions tracked to completion and clear reporting that surfaces the issues that matter. \n That is where you come in. Joining our Governance and Assurance team, you'll help keep Curo's risk management, internal audit, fraud prevention and reportable events arrangements running smoothly, giving the Executive and Board the assurance they rely on. \n This is a role for someone who takes pride in getting the detail right, enjoys bringing order to a varied workload and likes knowing their work helps keep the whole organisation on solid footing. \n \n What you'll be doing \n\n • \n Keeping our Strategic and Operational Risk Registers accurate and up to date, and supporting risk owners to review their risks, controls and actions \n • \n Coordinating risk reporting and governance processes, including reporting to the Executive and Board Committees \n • \n Coordinating the annual Internal Audit programme, scheduling audits and following up with action owners to evidence completion \n • \n Tracking progress against audit recommendations and management actions, escalating overdue items promptly \n • \n Supporting our fraud prevention and reportable events arrangements, and helping progress and report on actions \n • \n Spotting trends and emerging risks across audits, incidents, complaints, fraud cases and reportable events \n • \n Producing clear, timely reports for the business, the Executive and the Board \n • \n Helping coordinate statutory and regulatory returns, and supporting wider governance and compliance reviews \n\n \n What you'll get in return \n Beyond a competitive salary of £36,407 and the chance to make a real difference every day, you'll get: \n\n • \n 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years \n • \n Your birthday off as an extra holiday \n • \n Up to 10% matched pension contribution \n • \n Hybrid working (3 days office, 2 days home) \n • \n Flexible benefits which might include a Health Cash Plan \n • \n Access to an Employee Assistance Programme for your own wellbeing \n\n \n More about you \n You're well organised and work accurately, with a strong eye for detail and the ability to prioritise a varied workload. You stay calm under pressure, meet your deadlines and can handle sensitive issues with tact, including when working with senior colleagues. \n Essential: \n\n • \n Experience of risk management, internal audit, assurance, compliance or fraud-related processes in any sector, alongside strong administration experience \n • \n Experience of using systems to maintain registers, monitor actions and support reporting \n • \n Confident user of Microsoft Office \n • \n Strong written and verbal communication, with the ability to present information clearly \n • \n Able to work independently and handle day-to-day enquiries without needing to refer to a manager \n\n \n About Curo \n We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. \n We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. \n We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at \n

Astute's Nuclear Team is partnering with a leading engineering and manufacturing organisation to recruit a Supplier Quality and Development Engineer for its Bath site.The strategically important Supplier Quality and Development Engineer role comes with a competitive salary, pension, and excellent opportunities for professional development.If you're a Supplier Quality and Development Engineer and are looking to work for an organisation that is committed to delivering the highest standards of quality, safety, and compliance within the nuclear sector, then submit your CV to apply today.Responsibilities and duties of the Supplier Quality and Development Engineer roleReporting to the Quality Manager you will:Conduct supplier audits and assessments in accordance with CSA N299 and ASME NQA-1 requirements.Ensure suppliers maintain robust quality management programmes aligned with nuclear regulatory expectations.Review and approve supplier quality documentation including manuals, procedures, inspection plans, and quality records.Drive supplier continuous improvement initiatives to enhance quality performance, reliability, and compliance.Support suppliers with corrective and preventive action implementation using root cause analysis methodologies.Provide guidance and training to suppliers on nuclear quality standards and customer expectations.Ensure supplier readiness for nuclear-related product launches, engineering changes, and modifications.Validate supplier manufacturing and inspection processes through PPAP, FAI, and other quality assurance tools.Maintain comprehensive records of supplier audits, evaluations, non-conformances, and corrective actions.Ensure full traceability and documentation integrity in line with CSA N299 and ASME NQA-1 requirements.Support internal, customer, and regulatory audits as required.Collaborate with Procurement, Engineering, and Regulatory teams to align supplier capability with project requirements.Participate in design and procurement reviews to assess supplier-related risks and quality impacts.Professional qualificationsWe are looking for someone with the following:EssentialProven experience in a Supplier Quality, Quality Engineering, or Quality Auditing role.Strong understanding of supplier quality assurance processes and quality management systems.Familiarity with ISO 9001 and other relevant quality standards.Excellent communication, stakeholder management, and technical report-writing skills.Proficiency in Microsoft Office applications and quality management software.Ability to conduct supplier assessments and manage supplier performance improvement activities.DesirableExperience within the nuclear industry.Working knowledge of CSA N299 and/or ASME NQA-1 quality standards.Lead Auditor qualification or equivalent.Internal Auditor certification or equivalent.Experience with PPAP, FAI, and supplier process validation activities.Knowledge of Rotork or similar engineered products and manufacturing processes.Experience using statistical quality tools and techniques.Personal skillsThe Supplier Quality and Development Engineer role would suit someone who is:Detail-oriented with strong analytical and problem-solving skills.Calm, methodical, and able to work effectively under pressure.Self-motivated and capable of working independently.A collaborative team player with strong interpersonal skills.Highly organised with excellent time management abilities.Customer-focused with a commitment to quality and compliance.A logical thinker with a continuous improvement mindset.Salary and benefits of the Supplier Quality and Development Engineer roleSalary of ~£60,000 plus company bonus scheme.Company pension scheme.37-hour working week.Professional development and training opportunities.Opportunity to work within a highly regulated and technically challenging nuclear environment.Collaborative and supportive working culture.#LI-GH1INDNUCAstute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.TPBN1_UKTJ

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