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\n Director of Housing Property & Investment – South West Council\n Salary: £1,000 per day PAYE / £1,350 per day Umbrella. \n Contract: Ongoing Temporary Contract | Full Time. Key Responsibilities\n \n • Provide strategic leadership across Housing Property, Asset Management and Investment Services.\n, • Lead the delivery of the Housing Revenue Account (HRA) capital programme and long–term asset investment strategy.\n, • Oversee responsive repairs, planned maintenance, mechanical & electrical services, building safety and compliance functions.\n, • Ensure the Council meets all statutory landlord, building safety and regulatory obligations.\n, • Drive improvements in asset performance, stock condition intelligence and data–led investment planning.\n, • Lead major capital works and housing improvement programmes to improve the quality, safety and sustainability of the housing stock.\n, • Manage significant revenue and capital budgets, ensuring value for money and strong financial governance.\n, • Develop effective relationships with elected members, senior stakeholders, contractors, regulators and residents.\n, • Provide inspirational leadership to multidisciplinary teams, embedding a culture of high performance, continuous improvement and resident focus.\n Essential Requirements\n \n, • Significant experience operating at Director or equivalent senior leadership level within Housing Property, Asset Management or Property Services.\n, • Extensive knowledge of housing legislation, building safety, landlord compliance and construction regulations.\n, • Proven track record of leading large–scale capital investment programmes and housing asset strategies.\n, • Strong understanding of HRA business planning, financial management and capital programme delivery.\n, • Experience leading repairs, maintenance, compliance and building safety services.\n, • Demonstrable experience delivering organisational change and service transformation.\n, • Strong leadership, communication and stakeholder management skills, with experience working alongside elected members and executive leadership teams.\n, • Degree qualified (or equivalent experience) with a relevant professional qualification desirable.\n \n #J-18808-Ljbffr

Domestic Gas Engineer – Leading Social Housing Contractor Uxbirdge & Surrounding Areas Competitive Salary + 28 Days Holiday + Up to 10% Pension Permanent PAYE | Company Van + Fuel Card Are you an experienced Domestic Gas Engineer looking for a secure, long-term PAYE role focused purely on servicing work, with great benefits and a supportive employer? Join a well-established Social Housing contractor and enjoy a stable, structured working environment with consistent service-based work. ⭐ Why This Role is Great for Gas Engineers (Service Only Focus) • Structured, planned workload – focused on servicing and maintenance with minimal reactive breakdown pressure • Long-term security – stable PAYE role with strong benefits and pension • Service-focused role – carrying out annual gas safety checks and boiler servicing across social housing properties • Supportive environment – clear daily schedules, dedicated planning teams, and organised workloads • Consistent routine – ideal for engineers who prefer planned service work over emergency repairs ⭐ What’s on Offer • Competitive salary • 28 days holiday including bank holidays • Contributory pension scheme • Enhanced family-friendly leave options • Company van and fuel card • Uniform and PPE provided • Bike2Work Scheme • Flexible working options • 24/7 Virtual GP service for employees and family • Employee Assistance Programme (EAP) available 24/7, 365 days a year • Home & electronics salary sacrifice scheme ⭐ Role Responsibilities – Service Engineer (No Repairs Focus) As a Service Engineer, you will: • Carry out annual boiler servicing and landlord gas safety checks across social housing properties • Complete planned maintenance visits in line with compliance and safety standards • Ensure all appliances are operating safely and efficiently in accordance with Gas Safety regulations • Record and update job information accurately using company systems • Identify and report any additional defects or follow-up work required during service visits • Maintain high standards of workmanship, safety, and customer care at all times • Communicate clearly with residents and the planning team regarding appointments and visit outcomes • Work independently, managing your daily workload efficiently ⭐ Ideal Candidate • Valid ACS and relevant gas qualifications • Full UK Driving Licence (less than 6 points) • Experience in domestic servicing and breakdown work (servicing focus preferred) • Strong attention to detail and commitment to compliance • Excellent customer service skills and professional approach • Comfortable working independently in occupied social housing properties This role is ideal for a Gas Engineer who prefers structured, service-only work with stable hours, strong support, and a long-term career within a reputable social housing contractor. Apply now for a confidential discussion

Example Recruitment Group is currently recruiting on behalf of a well-established national heating contractor operating within the local authority sector. They have a vacancy for a qualified domestic heating engineer to cover the North West London area carrying out servicing, fault finding, and repairs within domestic social housing properties on a local housing association contract. The Role: Landlord Gas Safety Checks (CP12s) Fault finding and repairs on central heating systems. Providing high levels of customer care when dealing with tenants and clients Ensure all Health & Safety requirements and legislation are followed including Risk Assessments, Safe Systems of Work, and COSHH records Requirements: 2 years’ experience as a qualified gas/heating engineer Experience in servicing boilers, and gas appliances as well as strong fault-finding/diagnostic and repair skills. ACS qualifications incl. CCN1, CENWAT, CKR1 & HTR1 Full UK Driving Licence No unspent criminal convictions (DBS Check to be carried out on offer of employment) The Package: 40 hours per week Monday to Friday Overtime paid at hourly rate Van, tools, PPE/uniform, and PDA provided. Salary: £35,000 - £50,000 per annum (DOE & Qaulifications) Out of Hours call out on rota basis. Paid either on price per job or hourly decided by engineer Monthly bonus OTE £60,000+ per annum 20 days holiday plus bank holiday (holiday entitlement increases with service) Pension scheme Employee wellbeing programme Service level awarded annual leave Enhanced maternity and paternity packages Dental/Healthcare cash plan Company platform for development & career progression Team social activities To apply for this vacancy please use an up-to-date CV and one of our team will be in touch. Domestic, Heating, Gas, Maintenance, Engineer

Job Title: Gas EngineerLocation: West LondonSalary: £40,000 - £50,000 per annumJob Type: Permanent, Full TimeEstablished in 2011, Richmond Park Plumbers has been providing trusted plumbing and heating services across West London for over 15 years. We are a family-run business with extensive industry experience and a strong reputation for reliable, professional service. Our customers trust us because we take pride in doing the job properly.We're currently looking for an experienced Gas Engineer to join our friendly, well-established team in West London on a full-time basis, with an immediate start available.This is a great opportunity for a skilled engineer with strong experience in reactive heating and plumbing maintenance. The ideal candidate will have at least 5 years' experience.We pride ourselves on running an organised, supportive, and friendly working environment, covering mainly West London and Surrey.If you are looking to develop your career with a trusted local company that values high standards, reliability, and excellent customer service, we would love to hear from you.About the role:The main focus of this role will be carrying out landlord gas safety inspections and boiler servicing. The role will also include reactive maintenance, fault finding, diagnostics, and repairs on heating systems, boilers, HIU units, hot water cylinders, and general plumbing systems.This is a day-shift role only with the ideal candidate based in or around West London.We work exclusively in private residential properties, with no site work or council work required.Key duties:Carry out gas safety inspections and boiler servicing in line with legal and safety requirements for private landlordsProvide clear electronic reports to the office, detailing completed work and any recommended follow-up worksMaintain accurate records of inspections, servicing, repairs, and gas safety certificates issuedCarry out fault finding, diagnostics, and repairs on boilers, heating systems, and plumbing systemsAbout you:Strong competence with flue gas analysers, boiler fault finding, and heating system diagnosticsExcellent customer service skills, with a polite, professional, and friendly approachOwn hand tools required; some larger tools can be providedFull, clean UK driving licenceMust be able to pass a DBS background checkValid ACS domestic gas qualificationsWhat we offer:Company van, fuel card, and uniform providedElectronic scheduling with postcode-based planning to help reduce travel time21 days' holiday per year plus Bank Holidays, with one additional day added each year up to a further 5 daysParking and congestion charges paidCompany social eventsOptional additional hours are available, including weekend work and emergency evening callouts, for engineers who would like to earn morePlease click on the APPLY button to send your CV for this role.Candidates with experience of; Gas Safe Registered Engineer, Heating Engineer, Experienced Gas Engineer, Central Heating Engineer, Plumber, Boiler Service/Installation, Gas Safe Engineer, Heating Maintenance Engineer, Boiler Repairs, Heating Engineer, Heating Installation Engineer also be considered for this role.TPBN1_UKTJ

Homelessness Caseworker & Housing Needs Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Salary: £21.41 per hour Working Modal: Hybrid About the Role: A Homelessness Caseworker is responsible for managing a caseload of residents at risk of or experiencing homelessness, delivering assessments, housing advice and statutory decisions in line with the Homelessness Reduction Act 2017. The role focuses on prevention, relief and move-on by developing Personalised Housing Plans, coordinating support, and helping residents access suitable accommodation, including the private rented sector and temporary accommodation. Working in a fast-paced environment, the Caseworker ensures high-quality, compliant casework, supports residents with complex needs and collaborates with partners to achieve sustainable housing outcomes. As a Caseworker within Housing Needs and Homelessness, you will play a key role in delivering proactive, person-centred housing solutions, ensuring statutory duties are met while helping residents achieve long-term housing stability and independence. What You’ll Be Doing: You will manage a varied and demanding caseload across homelessness prevention, relief and main duty work, including: -Carrying out homelessness assessments and making statutory decisions (including S.184 decisions) -Delivering prevention and relief duties under the Homelessness Reduction Act 2017 -Developing and reviewing Personalised Housing Plans (PHPs) with residents -Providing housing advice on tenure security, housing options, benefits and prevention pathways -Supporting access to temporary accommodation where necessary -Working with Housing Benefit teams on Discretionary Housing Payments (DHP) -Supporting move-on into sustainable accommodation, including PRS and social housing -Managing complex casework involving safeguarding, risk and vulnerability -Coordinating multi-agency support with Adult Social Care, Children’s Services, health and voluntary partners -Attending case conferences, MARAC/MAPPA meetings and other multi-agency forums -Maintaining accurate, timely and GDPR-compliant case records -Supporting investigations, complaints, FOI requests and Ombudsman enquiries -Contributing to homelessness strategy, policy development and service improvement -Participating in emergency out-of-hours housing rota (where required) About the Service: The Housing Needs and Homelessness Service delivers vital support to residents at risk of homelessness, ensuring legal duties are met while promoting prevention-focused, customer-centred solutions. The team works closely with internal services and external partners to reduce homelessness, improve housing outcomes and strengthen community wellbeing. What We’re Looking For: Essential Requirements -Experience working in a front-facing housing, homelessness or customer assessment role -Strong knowledge of homelessness legislation and housing options -Ability to manage a caseload and deliver high-quality statutory casework -Experience of multi-agency working and partnership coordination -Strong communication, negotiation and conflict resolution skills -Ability to work under pressure and manage competing priorities -Excellent IT and case management system skills -Understanding of safeguarding principles and risk management -Ability to produce accurate, legally compliant written decisions and records -Commitment to delivering customer-focused, outcome-driven services Desirable -Relevant qualification (NVQ, Diploma or degree in housing or related field) -Knowledge of local authority housing allocations and social housing systems -Experience of private sector housing solutions and landlord engagement -Full driving licence and access to a vehicle -Evidence of ongoing professional development -Key Strengths for Success -Analytical and solution-focused approach -Strong interpersonal and influencing skills -Ability to work independently while contributing to team goals -Commitment to continuous improvement and service excellence -Sensitivity when working with vulnerable residents and complex needs Why Join Us? This is an opportunity to make a meaningful impact on the lives of residents experiencing housing crisis. You will be part of a supportive and forward-thinking service committed to preventing homelessness, improving housing outcomes and delivering high-quality statutory services

They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team.

Household & Residential Landlord Account Handler.Salary: £35,000 – £40,000 (DOE).Hours: Monday–Friday, 8:30am–5:30pm.Job Type: Full-time, Permanent.An award-winning, independent insurance brokerage established in 1972 is looking to expand its team.With access to Lloyd’s of London and l

You will manage a broad caseload of commercial property matters, including acquisitions and disposals, property finance and investment transactions, private company acquisitions and disposals with a property element, and landlord and tenant matters. Join a growing Commercial Property team offering q

Travellers Liaison Officer – Brent Council Fox Morris Group are working to recruit a Travellers Liaison Officer Role and Responsibilities: * To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expe

They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. Working understanding of Household insurance policies to include bedroom rated and HNW requirements.

JOB DESCRIPTION At the Guinness Partnership the Planned Investment Delivery team deliver a cyclical programme of improvements that enhance the quality and safety of our residents' homes. We have a new opportunity for an experienced Project Delivery Manager to join the Guinness team. This is a full-time, permanent role, based in London. Your time will be split between on-site visits, office-based work, and some home working. As a Project Delivery Manager, your primary purpose will be to lead the successful delivery of planned works, which includes work to windows, roofs, doors and other parts of the building fabric. You will work closely with, and manage external consultants and contractors under a long-term, Target Cost Model and Open Book Planned Partnering Contract (PPC) to ensure projects are completed safely, efficiently, and to a high standard. What we are looking for We know that how we do things is just as important as what we do. That is why we are seeking someone with firsthand experience of delivering planned works within a housing or public sector environment. You will also be a confident collaborator with the ability to develop positive working relationships with colleagues, contractors and residents. We are looking for someone who can positively represent Guinness when engaging with our external contractors. Essential skills & experience: Proven experience of working within teams successfully delivering large-scale planned investment projects. Commercial acumen and experience in managing all commercial aspects of multiple projects. Experience in contract management with external and internal contractor organisations delivering multi-disciplinary projects to achieve value for money and quality. Proven experience in providing excellent customer service, including consulting with residents as part of planned works. Excellent project management skills. Good knowledge of building construction and repair techniques, building safety and retrofit to current legislation and regulations. Experience in effective budget management. Excellent verbal and written communication skills. Extensive project management experience working in the built environment, including component replacement, fire safety and retrofit projects. Knowledge and understanding of the activities of a social landlord. Essential qualifications: Educated to Level 5 (HND) or higher in Building, Construction, surveying, or equivalent. To find out more about the key responsibilities and to view the essential and desirable criteria, please review the role profile. Please apply with a CV and covering letter, detailing how you meet the essential criteria. TGPCVL Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ

worked in the building industry also, so is used to managing building issues and liaising with the relevant parties/stakeholders etc. Property Manager (Residential Lettings) Location: Richmond, Surrey Salary: +pound;33,000 +ndash; +pound;38,000 per annum + Performance Bonus Hours: Monday to Friday, 9am-5:30pm +ndash; 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided) Holiday: 20 days initially (rising to 25 days) + Bank Holidays Start Date: Immediate start available (Latest start: late August / early September 2026) About the Role: We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands-on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys building strong relationships with landlords, tenants, and contractors. Key Responsibilities: Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio. Maintenance + Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects. Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI). Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions. Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds. Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally. Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports. What We Are Looking For: Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry - managing building issues and liaising with the relevant parties/stakeholders etc. Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience. Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently. Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook. Attributes: A smart, well-presented team player who can also work autonomously. Licence: A clean, valid driving licence is required to conduct property inspections. What We Offer Competitive base salary up to +pound;38k plus bonus potential. Growing holiday allowance from 20 to 25 days over time. A supportive, collaborative team environment.

Have gained previous Landlord & Tenant experience as a Solicitor in another firm with strong links to Housing Associations. For more information on this Landlord & Tenant Solicitor role, get your CV through today for immediate consideration. Landlord & Tenant Solicitor – London.

Assisting with commercial landlord and tenant matters Supporting lease renewals under the Landlord and Tenant Act 1954 Preparing statutory documentation and property-related paperwork Drafting and reviewing lease and property documents Assisting with notices, licences, deeds and lease correspond

Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer.You might start the morning carry

Location: Long Stratton, Norwich, Norfolk.Are you passionate about delivering excellent customer service and helping homeowners navigate complex property, leasehold and shared ownership matters with confidence?.Were looking for a proactive and organised Homeownership Officer to join our Homeownershi

Visiting and Tenancy Sustainment Officer.We are looking for a proactive and customer-focused.Visiting and Tenancy Sustainment Officer.This role involves carrying out home visits, identifying support needs, promoting health and safety, and working closely with partner services to improve resident out

To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice.To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individual's needs and circumst

Temporary (Initially until the end of September, with potential extension subject to review).We are seeking an organised and proactive.Voids Team within Repairs Operations.This role will play a key part in ensuring smooth administrative processes and supporting the efficient turnaround of void prope

Visiting and Tenancy Sustainment Officer Pay: £20.Umbrella per hour Contract: Temporary until November 2026 Location: Wembley, HA9 0FJ (site-based) The Role We are looking for a proactive and customer-focused Visiting and Tenancy Sustainment Officer to support residents in maintaining suc

Negotiate with landlords, housing providers, and external agencies to secure accommodation.

Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Cu

Location: Long Stratton, Norwich, Norfolk.Positions: 1x Permanent and 1x Fixed Term Contract (12 months).Are you passionate about creating safe, welcoming and well-maintained communities? Were looking for a proactive and people-focused Neighbourhood Officer to join our collaborative HousingTeam.In t

We are proud to be a local landlord and business, connected to our local community.

Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience.Housing Options Officer - North West - 6 months - £25 - 30 per hour - Start ASAP You

Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible.

Intensive Temporary Accommodation Officer (Complex Needs).Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience and a can-do attitude, we want to hear from you.We’re looking for a dedicated and proacti

Rate: £500 per day Contract: Initial 3-month contract Working Pattern: 4 days per week An excellent opportunity has arisen for an experienced Housing Development Officer to support the delivery of housing and regeneration projects for a local authority in Devon.The successful candidate wil

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and.Early applic

Liaising with landlords and agents to obtain additional information required to progress applications. Providing advice to landlords and tenants on PRS licensing requirements and relevant legislation. Handling initial enquiries relating to landlord and tenant issues, including property disrepair.

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients.Managing a designated patch of properties, delivering a proactive and customer-focused housing management service.Conducting tenancy sign-ups, introductory visits, tenancy audits

Housing Officer known internally as a Local Housing Manager.Salary Banding: £41,237 - £43,405.Full Time Permanent Post based on a 37.Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties wi

Customer Liaison Officer / Housing Officer.Cornwall - remote working covering a patch in the Cornwall area.DL and vehicle essential and 55p per mile paid.Temp initially 3 months but likely to be extended.My client a housing association, is looking for a Customer Liaison Officer to deliver the Custom

Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: £20.Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing profes

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis.Duties and Responsibilities of the Housing Support Officer:.Deliver a comprehensive housing management service across a designated patch, supporting residents with

Were recruiting on behalf of a well-established Housing provider for a.Third Party Management Officer.This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates.This is a temp - perm role however please app

Join Our Team as a Contingency Housing Officer in Hoylake! Pay rate : £13.Hours: 4 on, 4 off day and night shifts Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic tea

Housing Support Officer / Scheme Manager.An excellent opportunity for an organised, compassionate Housing Support Officer / Scheme Manager to support older and vulnerable residents, ensuring safe, welcoming housing schemes and effective day-to-day resident support.If youve also worked in the followi

A fantastic opportunity has emerged for a Generic Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering a sick member of staff initially for three months.The post holder will be working full time from our client's Enfiel

Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London.The district is a mixture of beautiful countryside, villages and small towns.The area has a diverse range of sectors and businesses and is a centre for the film industry with Wa

Care First Recruitment Ltd is currently recruiting experienced.Temporary & Ongoing Opportunities.This is an exciting opportunity to join established Housing Management teams, delivering high-quality tenancy and estate management services that support residents and create safe, sustainable communitie

Senior Finance Officer (Housing Revenue Account).Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT.London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HR

As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.You will have previous experience of working as a Housing Officer and be confident in a customer-facing position.You will need to be able to demonstrate both ex

A Housing Association is currently looking for an office based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes r