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SummaryApto Operate is our managed service for telemetry, security, and observability platform management and it is growing. The Operate Service Manager owns the service itself: the quality and consistency of delivery across every customer account, the performance and development of our engineering team, and the continuous improvement of how Apto delivers.This is not a pure operations role and it is not a pure management role. You will be close enough to the technical work to understand what the data is telling you, senior enough to influence how the business operates, and systematic enough to turn what you see into improvements that stick. You sit alongside our Technical Account Managers (who own the customer relationship) and Solution Architects (who own technical direction) you own delivery.What you'll DoRun the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems.Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless of engineer or account.Lead the engineering team.Line-manage our engineers: one-to-ones, development plans, specific feedback, and performance management where needed.Manage capacity forward.Track utilisation, plan for new contracts entering delivery, and surface headcount or skills gaps to leadership before they bite.Handle escalations.Act as the first internal escalation point when delivery is under pressure triage quickly, communicate clearly, drive to resolution.Surface intelligence.Turn what you see across the customer base into insight that shapes account decisions and the evolution of the service.Improve how we work. Own and sharpen our delivery processes making Apto measurably better at operating platforms year on year.Who you areYou have managed a live service across multiple concurrent customers ideally in an MSP or recurring-delivery environment and you know the daily discipline that takes.You have line-managed a technical team for real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring.You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it.You have designed and landed practical process improvements in a busy delivery environment, and you can show they held.You stay clear-headed under pressure, communicate precisely across levels engineers to executives and give leadership the real picture, not the sanitised one.You are comfortable in a technical environment. You do not need to be an engineer, but you can read a service board, understand what a platform team is telling you, and assess whether the quality of work is good.Process & Governance You'll OwnService governance. SLA monitoring and reporting, fair-use oversight, and regular service performance reporting to leadership.Delivery transparency. Boards that are honest and current, burndowns that reflect reality, outcomes written in language the customer and the business can act on.Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time.Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that keep the service and the team on track.Continuous improvement.Delivery standards that are documented, followed, reviewed, and improved with changes captured and shared, not held in one person's head.Apto Solutions is a UK consultancy on an ambitious growth journey, and Operate is at the centre of it. This role has genuine reach: you will shape how a scaling managed service business delivers, build the team that delivers it, and see the impact of your judgement every day.You will work directly with the leadership team and have a real voice in how the service evolves. We are a small business with serious customers and high standards and if running something well matters to you, you will find this a place where that is valued.TPBN1_UKTJ

Sitting within our IT department and partnering with our Secure Operations department, youll first build, recruit and then subsequently lead and manage the Secure Operations IT Support team to ensure that that the IT services meet the needs of the Secure Operations Team, whilst closely mirroring the

We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for themCompetitive salary and non-contributory pension30 days’ holiday plus bank holidays, with the option to purchase additional daysLife Assurance

Service Delivery Manager (Defence Team). You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad-hoc basis with clients.

Manages daily business operations and support services, including task allocation, KPI management, reporting, and problem analysis.

Manages transfer station and recycling center operations, ensuring safety, efficiency, and customer service while maximizing recycling performance.

Experienced Service Delivery Manager to lead a Secure IT Operations Service for defence programs in a regulated environment.

Seeking an experienced IT Service Manager to ensure the reliable performance of vital digital services for millions of users. Offers competitive salary, pension, hybrid work, and flexible hours.

Seeking an experienced IT Service Delivery Manager to oversee the UK IT Service Desk team, manage ITIL principles, and contribute to Digital Transformation and AI adoption strategies.

Seeking an IT Service Design Manager to shape Service Management within IT Operations, focusing on ITIL Service Design. Offers competitive pay, pension, and flexible working.

Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community. And thats just the beginning as you continue to succeed, youll unlock access to a variety of employed positions across our delivery operations and other departments,

If you're ready to take charge, keep things crispy then this is the role for you! What youll do: Oversee the preparation of beverages and food items to ensure consistency and high-quality presentation Assist in running the store smoothly during shifts, ensuring that team members are effectively mana

Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years. We are pioneers of the industry and ambitious market leaders, alway.

You will work with older people, frail elderly, people with a learning disability and autism, people with mental health issues. You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.

Commercial Roofing Team Leader.Newport / Bristol / Surrounding Areas of the Severn Bridge.Commercial Roofing Team Leader.This is a hands-on leadership role where you'll supervise a team of roofing technicians delivering planned preventative maintenance (PPM), reactive roofing.

Home Delivery Driver will be: Reliable, punctual, and well organised A confident communicator with excellent customer service skills Physically fit and able to lift heavy goods throughout the day In possession of their own steel toe cap safety boots and high-visibility vest Due to the high volum

At Gallagher Benefit Services, youre a trusted partner to organizations navigating some of their most important people decisions. Whether its shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change.

Most Mechanical Project Managers aren't actively searching for a new role. They're busy delivering projects, managing teams and dealing with the day-to-day demands of the job. It often takes something genuinely different to make a move worthwhile.

An exciting opportunity has arisen fortwo experienced.

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: Company pension of up to 7% matched contributions after just 3 months An enhanced digital health and wellbeing service, including virtual GP appointments, f

As a Project Manager, you will play a vital role in planning and managing the successful delivery of a portfolio of projects within our region's 5-year rolling capital programme. Ensure National Highways reputation is maintained throughout delivery of projects by delivering best practice customer an

We deliver to Schools, plus Cafes and Coffee shops and other hospitality type customers. This role is Monday to Friday starting at 6am with flexibility required around finish times as all deliveries must be completed. Multi Drop Delivery Driver Class 2.

Skills and Experience: 5 years experience in a similar Export role, ideally with supervisory experience Proven depth of knowledge in global export customs and compliance High level of attention to detail Excellent communications skills Demonstrated commercial understanding IT knowledge; MS Office an

Drive nice cars and explore the UK and get paid for doing it.

Procure labour and materials, and keep project costs in control Working from the head office in Bishops Stortford, with regular visits to sites across Central and East London Being the point of contact for client contact, escalations, and site issues Electrical Project Manager Job Requirements Stron

We are seeking a pro-active, organised and detail-focused Team Leader to lead and manage the multi-crime service which supports anyone aged over 18 affected by crime and anti-social behaviour in Avon & Somerset. We are looking for someone who brings strong people management experience, exceptional c

Office based in Bedford with travel to sites across London and occasionally other regions of the UK Employment Type : Full-time Salary : Competitive, dependent on experience + training & benefits About us We are a specialist consultancy providing health & safety, fire safety, building safe

We're looking for a Commercial Project Manager to take ownership of industry funded projects, from first conversation through to delivery and close out. It is beneficial to have experience in agritech, agriculture, food or innovation. Please be assured that all contact is treated in complete confide

The organisation delivers a wide range of hard FM, lifecycle and capital projects across critical environments and has an establi. Car Allowance + Bonus + Excellent Benefits. We are recruiting for an experienced.

They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new

Additionally you will take a lead for Benefits realisation including process mapping of "as is" and "to be" processes, identify suitable pilot teams and support the writing of a business case for extending the licenses and continued use of the product. This would suit an experienced Digital PM with

With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become

We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Memb

Its a vital part of enabling people to live with dignity, choice, and independence. A kind and thoughtful approach rooted in empathy and respect A genuine interest in other peoples lives, routines, and goals Strong communication skills and the ability to work well in a team A positive attitude and a

Ideally you will have: Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting Experience of working in an outcomes focused service Knowledge of the criminal justice system and the impact of crime Knowledge and understanding of D