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Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of £21.00 - £25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Annual salary: up to £31,000.00 \n Customer Liaison Officer \n Birmingham \n Fulltime –Permanent \n Salary up to £31,000 per annum + company van and fuel card \n 40 hours per week Monday – Friday \n About the Role: \n As a Customer Liaison Officer, you will be working on our planned and capital maintenance programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. \n Duties: \n\n • Provide a front-line professional service to all Customers & Tenants - pro-actively deliver a positive face to face experience\n, • Handling multiple tasks in a high volume in a rapidly changing environment\n, • Coordinate and deliver all customer operational related tasks and communication materials as appropriate\n, • Ensure customer & tennent appointments are attended on time and to standard \n, • Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively \n, • Support customer engagement activities across all channels\n, • Support Customer Service Centre with resolution of front-line complaints and queries \n, • Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations\n, • Convey accurate and timely information to customers and operational team, in clear terms\n, • Ensure customers opinions are acknowledged and feedback into operational teams champion customer insight solution \n, • delivering community projects\n\n Key Criteria: \n\n • Proven experience working within a social housing or local authority environment, with a good understanding of responsive repairs, planned works, compliance requirements and the importance of delivering services to agreed standards and KPIs.\n, • organised with a strong eye for detail, ensuring accuracy across documentation, reports, project updates and compliance records, and maintaining high standards throughout delivery\n, • Excellent communication skills (written and verbal)\n, • Demonstrable experience supporting or delivering projects from start to finish, managing timelines, coordinating activity, resolving issues.\n, • Experience engaging directly with residents, providing clear updates, managing expectations\n, • Experience handling customer complaints professionally and empathetically\n, • UK Full driving licence\n\n Benefits we can offer you \n\n • 25 days annual leave plus bank holidays\n, • Company Van and Fuel Card\n, • Uniform\n, • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!\n, • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.\n, • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more\n, • Family friendly policies\n\n All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. \n To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. \n Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. \n Apply below or to discuss your application further; contact: Francesca Swan () \n If you need any help with your application process, we are here to support you. We will be accessible every step of the way. \n At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. \n We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. \n In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Assessor (Level 3-5) Location: Remote with travel to the office in Wolverhampton once or twice a month Salary: £38,000 – £45,000 Contract: Full-time | Permanent Are you an experienced Housing Assessor, End-Point Assessor, Apprenticeship Assessor, or Housing Professional with a passion for maintaining high assessment standards? This is an exciting opportunity to join an innovative organisation delivering high-quality Housing Apprenticeships and vocational qualifications. You'll play a key role in assessing learners, supporting apprenticeship quality, and helping develop the next generation of housing professionals. About the Organisation Our client is a specialist organisation delivering high-quality apprenticeship assessment and vocational qualifications across professional sectors. Committed to quality, compliance, and continuous improvement, they work closely with employers, training providers, and industry experts to deliver assessment services that meet evolving occupational standards. With a strong focus on innovation, apprenticeship reform, and learner success, they provide a collaborative environment where assessment professionals can contribute to improving standards across the Housing sector. The Role As a Housing Assessor (Level 3–5), you will deliver fair, consistent, and compliant assessment across Housing Apprenticeships and vocational qualifications. Working remotely, you'll conduct End-Point Assessment (EPA) and on-programme assessment activities while supporting quality assurance, assessment development, and continuous improvement across the organisation. Key Responsibilities Deliver End-Point Assessment (EPA) and vocational assessment across Housing Level 3–5 Apprenticeships and qualifications. Assess portfolios, professional discussions, observations, assignments, case studies, and knowledge-based assessments against occupational standards. Make accurate, evidence-based assessment decisions in line with grading criteria, assessment plans, and regulatory requirements. Maintain accurate assessment records and submit assessment outcomes within agreed service levels. Participate in moderation, standardisation, and quality assurance activities to ensure consistency across assessment delivery. Work closely with Internal Quality Assurance (IQA) and External Quality Assurance (EQA) teams to maintain compliance with Ofqual and apprenticeship requirements. Act as a Housing subject matter expert, ensuring assessment practice reflects current legislation, professional standards, and sector developments. Contribute to the development and review of assessment materials, grading guidance, and assessment resources to support apprenticeship reform. Collaborate with Quality, Product Development, Operations, and Partnership teams to improve assessment delivery and learner outcomes. Support employers, training providers, and delivery partners by providing guidance on assessment processes and best practice. Analyse assessment feedback and quality data to identify opportunities for continuous improvement. Promote high standards of professionalism, integrity, safeguarding, equality, diversity, and inclusion throughout assessment delivery. The Ideal Candidate We're looking for an experienced Housing Assessor, EPA Assessor, Apprenticeship Assessor, Housing Officer, Housing Manager, or Vocational Assessor with strong occupational knowledge and assessment expertise. You will have: Experience delivering End-Point Assessment (EPA), apprenticeship assessment, or vocational qualifications. Occupational competence and industry experience within the Housing sector. Strong knowledge of Housing Apprenticeship Standards at Levels 3–5. Excellent understanding of apprenticeship assessment plans, grading criteria, and regulatory requirements. Experience participating in moderation, standardisation, or quality assurance activities. Ability to make consistent, evidence-based assessment decisions with excellent attention to detail. Strong communication and stakeholder management skills, working effectively with employers, providers, and internal teams. Excellent organisational skills with the ability to manage assessment workloads and meet deadlines. A collaborative approach and commitment to continuous improvement and maintaining high-quality assessment standards. Desirable Assessor qualification (CAVA, A1, D32/D33 or equivalent). Internal Quality Assurance (IQA) experience or qualification. Knowledge of Ofqual requirements, apprenticeship funding rules, and current apprenticeship reforms. Experience developing assessment materials, assessment guidance, or quality documentation. Why Join? Competitive salary of £38,000 – £45,000. Opportunity to influence assessment quality and apprenticeship standards across the Housing sector. Work alongside experienced quality, assessment, and product development professionals. * Play a key role in supporting apprenticeship reform and developing future Housing professionals. Apply Now If you're an experienced Housing Assessor, EPA Assessor, Apprenticeship Assessor, Housing Professional, Vocational Assessor, or Internal Quality Assurer looking to make a real impact within the Apprenticeships and Skills sector, we'd love to hear from you. Apply today to join an organisation committed to delivering outstanding assessment, maintaining sector-leading quality standards, and supporting the future workforce within Housing

Tenancy Sustainment OfficerLocation : BirminghamSalary : £27,475.50 per annumJob title: Tenancy Sustainment OfficerA fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Birmingham .Adullam Homes Housing Association Ltd supports vulnerable individuals and households.We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.Purpose of the roleTo provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently.You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.Please see the job description for more information.Adullam offers the following benefits:Salary £27,475.50 per annum dependent on experience for 37.5 hours per week,Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)Training and career advancementDiscounted Goods and servicesGroup Personal Pension PlanAccess to Thrive appAccess to MedicashAccess to Blue Light CardLife Assurance (4x Basic annual salary from the start of employment)Multidimensional wellbeing programmes and family-friendly policies for staffRefer a friend policyWe are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.TPBN1_UKTJ

Chartered Environmental Health Officer (Housing and Environmental Protection) Hybrid Working | Full-Time or Part-Time Excellent Earning Potential | Pay per report | Flexible Workload | Strong Administrative Support Who We Are: The Athena Vibe Athena is not your typical, slow-moving regulatory firm. Founded by an elite team with over 8 years of powerhouse national expertise, we are a fast-growing, close-knit force disrupting the environmental health space! We work hard, look out for each other like family, and firmly believe work should be fun, fair, and massively financially rewarding. We are expanding rapidly on a national scale, and we want a sharp, driven expert to join our thriving journey. What You’ll Actually Be Doing: Property disrepair: Dive into residential properties to hunt down defects, dampness, structural hazards, and category 1 and 2 risks. Tackle statutory nuisances: Investigate and report upon complex complaints regarding noise, smoke, odours, and environmental hazards. Enforce with confidence: Use the Environmental Protection Act and Housing Acts to issue notices that help our Solicitor clients get real results. Master complex claims: Investigate high-stakes housing condition claims, building bulletproof evidence files to protect standards. Be the expert voice: Build comprehensive reports to support our clients. What You Bring to the Table: The Charter: Chartered Environmental Health Practitioner status (MCIEH or equivalent) is a must-have. The Brains: A Degree/MSc in Environmental Health or Housing, backed by sharp technical report-writing skills. The Know-How: Deep, practical mastery of the Environmental Protection Act and HHSRS. The Legal Edge: A proven track record of handling tough disrepair claims and statutory nuisance cases. The Energy: A resilient, problem-solving attitude with the confidence to handle tricky disputes. The Wheels: A valid driver’s license and your own vehicle, ready to hit the road for field inspections. The Perks and Rewards: Big Earnings: A highly competitive and rewarding financial / incentive structure. 100% Freedom: Say goodbye to soul-crushing office commutes. This is a fully remote, autonomous, field-based role. Our only requirement is reliability and honouring appointments. Friendly, supportive team: We will support you with a highly experienced office team who will make the most of your valuable time. Ready to Join Us If you are a Chartered EHO who wants the freedom of remote work, the backing of a fun, close-knit team, and a paycheque that reflects your worth, we want to hear from you

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

Customer Insight OfficerBromsgrove, Worcestershire£37,960.52 per annum + excellent benefitsTemporary 12 month FTCFull TimeClosing Date: Monday 3rd August @ 9amInterview Date: Thursday 13th August 2026 in person interviewWe're looking for a passionate and customer-focused Customer Insight Officer to join our Customer Insight Team and play a vital role in ensuring customers are heard, listened to and treated fairly.This is an exciting opportunity for someone who enjoys investigating issues, solving problems and using customer feedback to drive meaningful service improvements across the organisation.The RoleReporting to the Customer Insight Manager, you will manage a caseload of formal customer complaints, carrying out thorough investigations and working closely with customers and colleagues to achieve fair and timely resolutions.You will be responsible for investigating Stage 1 complaints from start to finish, including visiting customers in their homes, gathering evidence, coordinating responses and ensuring actions are followed through to completion. You will produce clear, empathetic and professional complaint responses in line with the Housing Ombudsman Complaint Handling Code and support the organisation in delivering excellent complaint handling standards.Beyond resolving complaints, you'll use complaint trends and customer feedback to identify recurring issues, highlight opportunities for improvement and ensure the customer voice influences decision-making across the business. Working closely with teams throughout bdht, you'll help turn customer experiences into actionable insight that improves services for everyone.About YouWe are looking for someone with experience in a customer-facing role who is confident handling complex enquiries and complaints and can demonstrate excellent communication, investigation and problem-solving skills.You will be calm under pressure, highly organised and able to manage a varied workload while maintaining attention to detail. You will have the confidence to challenge where appropriate, build positive working relationships and communicate effectively with customers and colleagues at all levels.Experience within the social housing sector and knowledge of housing legislation would be beneficial, although not essential.You will share bdht's commitment to listening to customers, treating people with respect, embracing diversity and continuously improving the services we provide.What we can offer in return:32 days annual leave plus bank holidaysHoliday purchase scheme buy up to an additional 5 days holiday per yearHoliday buy back scheme bdht will buy up to 10 days holiday back from staffTeam budget every year to enjoy an afternoon out as a teamElectric vehicle leasing scheme through Octopus EnergyPension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)Life insurance is available to members of the pension schemeEmployee Assistance ProgrammeMental Health First AidersHealthcare Cash Back Scheme HealthshieldRetail discounts schemeLong Service Awards (given at 1 year, 5 years and in increments of 5 years following this)Reimbursement for professional subscription feesCorporate Sponsorship opportunitiesReimbursement for HRT pre-paid certificatesReimbursement for annual flu jabFree parking and refreshmentsMonthly staff compliments raffleWellbeing calendar of events throughout the yearBdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.TPBN1_UKTJ

Your new company An established and values-driven housing provider is seeking a Community Partnership & Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities. Your new role As the Community Partnership & Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions.Key responsibilities will include: Leading the delivery of customer engagement strategies and resident involvement programmes. Facilitating tenant panels, scrutiny groups, forums, and engagement events. Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements. Producing reports, surveys, annual tenant reports, and impact assessments. Managing customer feedback, complaints monitoring, and service improvement initiatives. Building strong partnerships with community organisations, stakeholders, and external agencies. Supporting the development of staff training relating to customer engagement and tenant participation. Line managing a Community Partnership & Engagement Assistant. Representing the organisation at meetings, forums, and community events across the region. What you'll need to succeed To be successful in this role, you will have: Experience working within social housing, community engagement, customer involvement, or a related sector. Strong knowledge of tenant engagement, customer satisfaction, and resident participation principles. Experience producing reports, analysing performance information, and presenting findings to a range of stakeholders. Previous experience managing or supervising staff. Excellent stakeholder management and relationship-building skills. Knowledge of housing regulation, consumer standards, tenant satisfaction measures, or complaints handling frameworks. Strong communication, influencing, and organisational skills. Good digital and IT skills, including the use of social media and online engagement platforms. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of between £24.00 - £28.50 per hour. Opportunity to make a genuine impact on customer experiences and service improvement. Varied and rewarding role with a mix of office, community, and stakeholder engagement activities. Supportive and collaborative working environment. Opportunity to lead on resident engagement initiatives and influence organisational strategy. Ongoing professional development and training opportunities. Flexible role with travel across the West Midlands and occasional wider UK travel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Main Purpose of the Job: To provide comprehensive housing management services within a defined geographical area (c.70 properties), including the management and coordination of: voids; health and safety; maintenance; property inspections and aspects of tenancy management, including nuisance and anti-social behaviour advise and local amenities advice. To work closely with Local Authorities’ Housing Officer and to provide additional tenancy sustainment support to designated designated tenants when required. SPECIFIC DUTIES AND RESPONSIBILITES OF THE POST  To provide advice to tenants in form of sign posting on local amenities, schools, GP Surgeries, etc. to ensure tenants settle in well and make use of community amenities in the area.  To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.  To assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works and to manage the pre-void and occupation process.  To ensure that each end of tenancy and new letting is completed in line with administrative and legal and contractual requirements.  To work closely with the Local Authority’s Housing Officer to ensure that tenants and others understand the rights and responsibilities as expected.  Where necessary to escalate potential breaches of tenancy to the Local Authority’s Housing Officer and support to enforce the conditions of tenancy where required.  To carry out regular Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance, liaising with colleagues and others to improve the quality of the environment and ensure good conditions are met.  To assist the Housing Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch.  To complete minor maintenance jobs where required to avoid delays and to ensur the property is kept in good condition  To attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.  To deal effectively with complaints in line with Ezzi Lettings Solutions’ procedures, managing each through to completion whilst supported by the Housing Manager.  To provide advice on Anti-Social Behaviour ensuring this is escalated internally and externally when required.  To ensure that Statutory Safety checks are completed as required and that records are maintained appropriately.  To comply at all times with Ezzi Lettings Solutions’ legal, contractual and regulatory responsibilities in relation to the above duties.  To be aware of and comply with all current policies, procedure and guidelines.  To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures. Personal responsibilities: The post holder must assume responsibility for his/her/their own professional and personal development (supported by the company where appropriate) to ensure that (s)he develops and maintains continuing competence to deliver the organisation’s requirements, including the fair and supportive management of all staff in estates services. Corporate Behaviours: The Housing Officer will commit to:  Act with honesty and integrity at all times.  Demonstrate respect for others and value diversity.  Focus on the tenants, both internal and external, at all times.  Make an active contribution to developing the service.  Learn from, and share experience and knowledge.  Keep others informed of issues of importance and relevance.  Consciously review mistakes and successes to improve performance.  Use discretion and be aware of issues requiring total customer confidentiality. In addition, the Housing Officer will:  Value and recognise ideas and the contribution of all team members.  Coach individuals and teams to perform to the best of their ability.  Delegate work to develop individuals in their roles and realise their potential.  Give ongoing feedback on performance and effectively manage poor performance.  Provide support and guidance to all team members.  Encourage their team to achieve work/personal life balance In return for joining us, we can offer a range of benefits including: Refer a friend payment scheme which is £(Apply online only) bonus if working with us personally for over 6-month period. Opportunities to progress through our personalised career paths. Free training to help develop and enhance your skills. Bluelight Card - discounts. Join Our Team: If you're ready to make a meaningful impact by providing excellent service, we want to hear from you

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week. As an Anti-Social Behaviour Officer, you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behav...

We are currently recruiting for an experiencedScheme Managerto support housing schemes across Coventry and Birmingham. This is an excellent opportunity for a customer-focused housing professional with experience in sheltered, supported, or independent living environments. Key Responsibilities of a Scheme Manager: • Provide effective day-to-day management of designated housing schemes., • Carry out regular resident welfare and wellbeing checks., • Support residents to maintain their tenancies and live independently., • Monitor health and safety compliance within schemes, including communal area inspections., • Respond appropriately to safeguarding concerns and referrals., • Liaise with residents, contractors, support agencies, healthcare professionals, and local authorities., • Assist with tenancy-related matters and signpost residents to relevant support services., • Maintain accurate records and ensure excellent customer service standards.Requirements of a Scheme Manager:, • Previous experience in a Scheme Manager, Sheltered Housing Officer, Supported Housing Officer, or similar housing management role., • Knowledge of safeguarding, health and safety, and tenancy management principles., • Strong communication and relationship-building skills., • Ability to work independently and manage a varied workload across mu...

Location: Solihull Rate: £16.90 per hour PAYE Hours: 37 hours per week, Monday to Friday Contract: Until 31 January 2027 (initially) Start Date: ASAP We are currently recruiting for an experienced Financial Inclusion Officer to join a busy and supportive local authority team. This is an excellent opportunity for someone with a background in financial inclusion, welfare benefits, debt advice or housing support who is passionate about helping vulnerable residents improve their financial wellbeing. A security clearance check BPSS will be required for this role along with a Standard DBS check. The Role You will manage a caseload of residents experiencing financial hardship, providing practical advice, guidance and support to help them maximise income, access benefits and grants, reduce debt and sustain their housing. Working with a range of partner agencies, you will help individuals achieve long-term financial stability. Key Responsibilities • Manage a varied caseload of customers with complex financial needs., • Provide advice on welfare benefits, budgeting and financial support., • Support applications for hardship payments, discretionary grants and other funding., • Help residents maximise household income and reduce financial hardship., • Work closely with housing provid...

We are currently recruiting for a Housing Officer to join a specialist housing provider on a temp-to-perm basis. This is an excellent opportunity for an experienced housing professional to manage a varied portfolio of properties across the West Midlands, including self-contained homes, bungalows, shared accommodation and larger housing schemes. This is a predominantly housing management and tenancy-focused role, offering a high degree of autonomy and flexibility. You will be responsible for managing your own patch, ensuring properties are well maintained, tenancies are sustained and residents receive a high-quality service. Key Responsibilities of a Housing Officer: • Managing a portfolio of properties across the West Midlands., • Conducting tenancy visits, scheme inspections and property checks., • Managing void properties and coordinating re-lets to minimise turnaround times., • Liaising with repairs and maintenance teams to ensure works are completed efficiently., • Handling tenancy, rent and housing benefit-related enquiries., • Working with local authorities, support providers and referral partners to maintain occupancy and support tenancy sustainment., • Managing relationships with landlords, investors and external stakeholders., • Identifying safeguarding concerns and maintaining accurate housing records.About You:, • Previous experience in a...

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performanc...

Community Partnership and Engagement Officer Temporary role Location: Great Barr, Birmingham Salary: £39,000 - £41,000 Working Hours: 35 hours per week Monday to Thursday 9:00am 5:00pm and Friday 9:00am 4:30pm. Flexibility is required as some evening and out of hours work will be necessary to support meetings and events. Groomfield Recruitment are proud to be working on behalf of our client to recruit an experienced Community Partnership and Engagement Officer. This is an exciting opportunity for a customer-focused housing professional to take ownership of tenant engagement, community partnership activity and customer satisfaction initiatives across the organisation. The successful candidate will play a key role in ensuring tenants have a strong voice, services continue to improve, and the organisation remains compliant with consumer standards and regulatory expectations. The purpose of the role is to lead and develop customer engagement strategies, strengthen relationships with tenants and external partners, oversee tenant satisfaction measures and complaints performance, and ensure the organisation delivers a high-quality, inclusive and customer-focused service. Key Responsibilities Leading on tenant and customer engagement activity across the organisation, ensuring customers have meaningful opportunit...

Tenant Engagement Manager Join a well-established local authority in the West Midlands in a rewarding interim opportunity where you'll play a key role in shaping tenant engagement and ensuring resident voices influence service delivery. This Tenant Engagement Manager position offers a 6–12 month contract, leading an experienced team while driving forward resident engagement, consumer regulation compliance and service improvement across the housing service. You'll be joining a collaborative housing team at an exciting time, with the opportunity to lead on a high-profile engagement strategy, strengthen resident involvement, and support preparations around the Social Housing Consumer Standards. This is an excellent opportunity for an experienced housing professional looking to make an immediate impact within a large social housing provider. We'd love to hear from anyone with a background as a Tenant Engagement Manager, Resident Engagement Manager, Community Engagement Manager, Housing Team Manager, Customer Engagement Manager, or someone with extensive experience managing resident involvement within social housing. As the Tenant Engagement Manager, you will be: Managing a team of Tenant Engagement Officers and a Quality & Development Officer, providing day-to-day leadership, supervision and performance management Leading the delivery of resident engagement activities, including consultations, tenant and resident associatio...

Seeking a Housing Support Worker/Resettlement Officer to assist vulnerable individuals into stable accommodation and independent living.

Seeking a resilient Housing Support Officer to empower clients to develop independence and daily living skills through housing management and daily support, aiming for positive outcomes.

What we're looking for: Passion for person-centred support Positive, proactive attitude Resilience and strong teamwork skills Willingness to learn and grow Full UK driving licence Care experience is helpful but not essential - full training and support will be provided. As a Support Worker, you will

Coordinating personalised support - Lead the delivery of care and support for four ladies living together in a bungalow with a lovely garden, ensuring every aspect of their daily lives is guided by their needs, choices and preferences. Your role will be to lead and inspire a dedicated staff team, en

What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principle

What's on Offer: Salary up to £40,000, depending on experience Opportunity to join a growing and successful organisation Company pension 30 days of annual leave (including bank holidays) Additional annual leave after 1 years service Supportive and collaborative working environment Career develo

Sounds great, what will I be doing? The role focuses on building positive and supportive relationships with women and their children, empowering them to work towards their goals through a strengths-based approach. This includes creating, implementing, and reviewing personalised support plans in coll

We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight!. You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.

Step in and support with cleans when required. Training & Onboarding Support the onboarding of new housekeeping team members. Experience supporting, guiding, or leading a team.

This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domesti

The role of Team Leader involves : Leading shifts and supervising junior members of staff Undertaking agreed, delegated management responsibilities on an ongoing basis Supporting the young peoples emotional needs Contributing towards maintaining a safe, warm and homely environment Providing outstand

They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Flexibility, initiative, and a collaborative approach are essential to ensure effective servic

The role focuses on building positive and supportive relationships with women and their children, empowering them to work towards their goals through a strengths-based approach. This includes creating, implementing, and reviewing personalised support plans in collaboration with service users and ext

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.

Whether you're assisting with daily tasks, managing the kitchen, or supporting your team, your role is key in ensuring everything runs like clockwork. Learning & Development Opportunities Training to support your career growth.

High quality training- we provide all the training you need to deliver first class support;.

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

They enjoy hikes, walks, and almost any activity that lets them explore nature, so our support focuses on helping them stay active, engaged, and enjoying the routines they love. As a Senior Support Worker, you will be leading the team whilst you are on shift, acting as a role model to deliver the hi

Sounds great, what will I be doing? You will bring a strong understanding of Health and Safety within an accommodation-based setting, with the ability to monitor and maintain the safety and security of supported housing services and report maintenance concerns appropriately. Your background will inc

How you'll make an impact On a day-to-day basis, youll: Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support Utilising data to ensure acc

Our mission is to create supportive, inclusive and energising communities, where people can truly belong, contribute and thrive. As a Sessional Team Leader you will be working as part of a small team to engage with young people in their own territory, identifying people aged between 10 -19, looking

Key Responsibilities Team Leadership Supervise, motivate, and support a team of 5 cleaning operatives.

Customer Liaison Officer / Housing Officer. My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for th click apply for full job details.

You will be part of a supportive team, working together to deliver high-quality, person-centred support. We are looking for a Support Worker to join our friendly team in Woodhall Spa, where you will support people to live the lives they choose. You will support people to understand what matters most

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